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NOVEMBER 3, 2014

THANKSGIVING SAFETY

2014 HEALTH FAIR & GRADUATION PICS. ALSO, NOVEMBER BIRTHDAYS

MEDIC n 4525 STATESVILLE ROAD, CHARLOTTE, NC 28269 n 704.943.6000 n medic911.com

Beginning November 1st, two procedural changes will be implemented for crew check-in at Logistics: Narcotic Issuance & Retrieval will change to a new DEA-Approved process, whereby crews will checkout assigned narcotics in a clear, sealed Pelican case.

PELICAN CASE

These changes will: • Eliminate miscount.

• Make narcotic check in/out more efficient.

• Crews will no longer be responsible for restocking.

The second change is to the equipment bag checkout process. The black equipment bag will now be part of the standardized truck stock. Again, these changes are implemented to increase the ease, efficiency and timeliness of the check-in/out process.

Crews will now check out from the Logistics Window: 1. Clear, sealed Pelican Case 2. Batteries 3. Computer New procedures will begin November 1st on a staggered roll-out. Details about the staggered roll out will be posted at the Logistics Window.

For questions or if you have concerns, please contact Bryan Edwards, Operations Support Manager at 704.943.6130, or bryane@medic911.com.

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YOU ROCKED IT, GRADS!... Bhavna Dhillon, Jason Marshall, Brian Miller, Marie Wrinkle, Norman Daye, Adrienne McGinnis, Danielle Louis, Heber Portela Da Rosa, Allison Valeri, Robert McKenzie, Amber Barrera, Kevin Carter Jr, Kate Cornelius, Victoria Moore, Ryan Powell and Jamal Pratt.

We wish you continued success with your field training officers.

As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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During November’s, Continuing Education, all employees who have AHA credentials (set to expire in 2015) - OR - those who DID NOT recertify last May are required to participate in the upcoming November AHA/In-Service Courses. Employees who participated in the May 2014 AHA Refresher Courses will receive a hands-on refresher in focused cardiac arrest and view M&M presentations. With everyone’s cooperation, we can accomplish this important goal. Please take a few minutes and review November’s In-Service Dates below: Tuesday November 11th Wednesday November 12th Thursday November 13th Friday November 14th Monday November 17th

18:00 to 22:00 10:00 to 14:00 12:00 to 16:00 08:00 to 12:00 12:00 to 16:00

Monday November 17th Wednesday November 19th Wednesday November 19th Thursday November 20th

18:00 to 22:00 12:00 to 16:00 18:00 to 22:00 18:00 to 22:00

Please note that due to the Thanksgiving holiday, November in-service occurs earlier in the month.

Therefore, the schedule is extremely tight.

It’s important to Medic that every attendee succeed in the AHA recertification process. To achieve this, registration limits have been created to optimize student to instructor ratio. These “limits” should help everyone to renew their certifications and receive the necessary information. These registration limits will be strictly enforced by Medical Services. If you arrive at a session that you are not registered for, you will only be allowed to attend IF a registered participant does not arrive.

Your help is needed: • SECURE YOUR SPOT!... Please be sure to log on to the Agency’s Learning Management System at https://medic911.plateau.com to register for class.

• When you arrive at one of the November’s In-Service Courses, please be ready to get to work and ‘stay on track’ throughout the entire 4 hours.

If you have any questions regarding November In Service and AHA recertification, please

contact Brian Shimberg at Brians@medic911.com.

If you are having difficulty logging on or registering for these courses through the LMS, please contact Elisabeth Mitchell at elisabethm@medic911.com.

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During the holidays, people are busy and can sometimes forget that unsafe handling and cooking can lead to foodborne illness. Here are some questions callers have asked regarding the safety of their holiday foods.

Below are just a few FAQs asked by Thanksgiving cooks to the USDA, last year.

Q. “I baked some pumpkin pies over the weekend to serve tomorrow on Thanksgiving. They’ve just been sitting on the counter. Should I have refrigerated them?”

A. Yes. Foods made with eggs and milk, such as pumpkin pie, custard pie and cheesecake, must first be safely baked to a minimum internal temperature of 160 °F. Then, they just be refrigerated after baking. Eggs and milk have high protein and moisture content and when these baked products are left at room temperature, conditions are ripe for bacteria to multiply.

It’s not necessary to refrigerate most other cakes, cookies or breads unless they have a perishable filling or frosting.

deli department. One of my houseguests said it’s not safe to cook and eat it. Is she right?”

A. Your houseguest must be well-informed on food safety.

She’s right: DO NOT USE IT! We recommend discarding or returning the product to the store where purchased. USDA recommends only buying frozen pre-stuffed turkeys that display the USDA or State mark of inspection on the packaging.

These turkeys are safe because they have been processed under controlled conditions. DO NOT THAW before cooking.

Cook from the frozen state. Follow package directions for safe handling and cooking.

For a complete list of USDA Questions and Answers, please visit http://www.fsis.usda.gov/ wps/portal/fsis/topics/foodsafety-education/get-answers/ food-safety-fact-sheets/safefood-handling/hotline-answers-panic-button-food-safetyquestions/CT_Index

Q. “I purchased a fresh stuffed turkey from my local grocery store in the

SEPTEMBER 2014

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SUN

MON

TUE

WED

THU

NOV 2014 FRI

SAT 1

2

3

4

5 COMPLIANCE 0800 -1200

6

7

8

9

10

11 IN-SERVICE 1800 -2200

12 1. COMPLIANCE 0800 - 1200 2. IN-SERVICE 1000 - 1400

13 IN-SERVICE 1200 - 1600

14 IN-SERVICE 0800 - 1200

15

16

17 IN-SERVICE 1200 - 1600 1800 - 2200

18 COMPLIANCE 1300-1700

19 IN-SERVICE 1200 - 1600 1800 - 2200

20 IN-SERVICE 1800 - 2200

21

22 COMPLIANCE 1600 - 2000

23

24 COMPLIANCE 1300 -1700

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26

27

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• Attendees will be paid for the total time spent in class.

Shane Anaya, David Bailey, Andrew Berger, Larry Billotto, Shaina Britt, Anissa Clayton, Robin Geck, Julio • Each employee, with an Annual Performance Review within that same month, MUST attend one Gonzalez, Marie Hildreth, Samuel Hord, Jeremy Murof the available Compliance Training Sessions. phy, Matthew Needs, Shay Parks, Kim Parlier, Brandy Pender, Lloyd Peugh, Mike Sherriff, Sherri Steele and • Compliance sessions are held next to the Medic Fitness Center.

Carol Toms.

REQUIRED ATTENDANCE

PLEASE NOTE: If your Annual Performance Review For more information on Corporate Compliance Class was in October and you did not attend the October or if you need directions, please contact Amy Broughclass, you must contact Amy Broughton to attend a ton at amyb@medic911.com.

November class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

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2014 TRAINING SCHEDULE NOVEMBER CORPORATE COMPLIANCE TRAINING

NOVEMBER MANDATORY IN - SERVICE SESSIONS

Wed, Nov 5 0800 - 1200 Wed, Nov 12 0800 - 1200 Tue, Nov 18 1300 - 1700 Sat, Nov 22 1600 - 2000 Mon, Nov 24 1300 - 1700

Tue, Nov 11 1800-2200 Wed, Nov 12 1000-1400 Thu, Nov 13 1200-1600 Fri, Nov 14 0800-1200 Mon, Nov 17 1200-1600

1800-2200 Wed, Novr 19 1200-1600

1800-2200 Thu, Nov 20 1800-2200

Name Date Kayla Hough 3 Johnathon Bobbitt 4 Drew Smith 5 Cathy Jordan 6 Lester Oliva 6 Julio Lizarazo 7 Brian DeSantis 8 Michael Campbell 9 Maureen Townes 11 Milan Merges 13 Asa Rhinehart 15 John Wagner 16 Ryan Lowe 16 Robert Bivens 17 Jason Crump 17 Laura Dellinger 18 Dan Baffaro 19 Ashley Cummings 20 Veronica Westover 21 Sarah Walsh 22 John Walsh 23

Name Date Beth Rimmer 24 Kiara Warren 26 Brendan Hutson 29 Michael Stanford 29

SEPTEMBER 2014

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As of October 28, 2014, Old Dowd Road (between Josh Birmingham Parkway and Little Rock Road) is permanently closed.

• Traffic heading westbound (from Boyer Street to Josh Birmingham) will be permanently re-routed to the right, onto Harlee Avenue; then left onto inbound Josh Birmingham.

• Traffic on outbound Josh Birmingham Parkway will be maintained.

a. Right turns onto Old Dowd Road will also be maintained.

b. Re-circulating terminal traffic will continue to use Old Dowd Road in the westbound direction. But

only towards Little Rock Road.

• Left turns from Little Rock Road onto Old Dowd Road will also be prohibited.

For questions or concerns, please contact Todd Simms at 704-943-6173 or via email, todds@medic911.com