Dispatch 101118

OCTOBER 11, 2018

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency mecklenburgems

WHAT’S NEW THIS YEAR? For the 2018 biometrics administration, we will use an on-line scheduling system. Please follow the below directions to register and schedule your appointment.

1. Visit https://my.questforhealth.com 2. In the “Create Account” box, use the registration code MeckCo2018 3. Click “Register Now” 4. Review and accept the terms of agreement 5. Confirm your eligibility by entering the requested information into the system:

a. SSN

b. Date of Birth

c. Relation = Employee Create an account or if you’ve already created an account, log in using you existing account information: 1. Use the “Forgot username or password” link if the system indicates you have an account but you are unable to locate your login information 2. Once you are logged into the Quest Diagnostics system, please complete the personal health survey (approximately 10-15 questions) and schedule your biometrics appointment WHAT CAN I DO BEFORE THE EVENT?

a. Register for biometrics (see above instructions)

b. Online Open Enrollment

c. Online HRA Questionnaire WHAT DO I NEED TO BRING? 1. Cigna ID Card or Cigna Phone App 2. Medic ID badge IF I’VE HAD AN ANNUAL PHYSICAL (WELLNESS CHECKUP) OR COMPLETED AN HRA THIS YEAR AS A NEW HIRE, DO I STILL NEED TO COME TO THE HEALTH FAIR AND COMPLETE THE PROCESS? Yes. In the event that you’ve had a prior screening this year, you must still complete the entire HRA and biometric process during the Health Fair. The aggregate data is used to formulate wellness programs based on our employee population. You will also continue to receive discounted premiums by completing all necessary items during the event DO I NEED A FLU SHOT? Yes. Per policy 2.15, the Agency stresses that we are committed to providing a safe and healthy

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environment for our employees and community; therefore, flu shots are mandatory barring any medical or religious exemptions.

OPEN ENROLLMENT Open enrollment elections are passive for the upcoming year. It is not mandatory to elect coverages unless you wish to make changes. If you wish to enroll into FSA, DCA or HA=SA, you MUST log in to complete enrollments for these plans. Enrollment for all benefits will be online!

You may complete through the payroll portal at any time from October 1st through November 2nd. Computers will be available in the Medic computer lab at the Health Fair to complete this process if needed.

WHAT’S SAME FROM LAST YEAR? a. Employees must complete their biometrics, HRA on-line questionnaire and flu shot (proof of) or declination to received discounted premiums. b. Biometrics will continue to be administered by CIGNA with immediate counseling after results are produced. c. Flu shots will be covered by Medic if the employee does not have insurance. If you do have insurance through another provider, please bring your ID card. d. Stickers will be given for flu shots. Please remove your sticker from 2017 if possible prior to receiving your 2018 shot and sticker. e. Vendors will be available for employees and their dependents to discuss benefits. f. Dependents may get flu shots if they are 18+ and have their CIGNA ID card. e. Completing the vendor BINGO game cards makes you eligible for raffle giveaways. f. Only if you have approved time off during the dates of the Health Fair will you be allowed to complete a make-up session. You must notify Jackie Manley at jacklynm@medic911.com by Monday, October 15th at 12:00pm if you have approved leave and cannot make either date for the event, otherwise you will NOT be eligible for the make-up session.

Questions? Please contact humanresources@ medic911.com

NEW BUILDING, NEW LAYOUT! A new building means a new Health Fair layout. Take a few minutes and review the following information to make sure you’re aware of these IMPORTANT CHANGES! Is destibus re nim sinvent estrumquo event re dolorio rumquiam vellibus aut oditae re, Ed qui quiatii squiaectist volum re ipis et nulliquas eos que rerumqu atemque perorpo raeprehendae dolupta tessit omni velestius pernam net hiciendi doluptat audam quist eni adiat ulpari duciaepe dolecabor que erferument, officte no1. Start at the HR Check ainporerum tent; located outside thevolum mainquia breakroom – Pick up your BINGO card et prestio doloriossi nonse siti alique porbis quo2.vendigendi to te doloreh endicip ientotas magnit harum verio Vendorsdolorecestio will be located in the Auditorium (Classroom 116)tem porestio volupta ecusand uciuntis erio ilrem ant aliatquos endaesto modi verfernam re iniet eat lam quate alisqui remporeic te 3. Biometric screenings be in comnis Classrooms 117A and earciti 117B nus- laccab ist magnatione sint veles dest, omeos eatem alitio. Aboratur sapis remwill quas con ne name est, occus 4.sin Flu will be administered in the S qui coresedigent ius ant, nia culles dolore offici underibus aritium sit dae sita re shots mi, nam enderunt fugiae est eres sum quidold quiam SEPTEMBER 2014 tem nus as ducidus diOffice con nimodis ereemployees dolecta tiorporrum oditias earum quas res cheduling area; MUSTque bring their ID arit badge andutCIGNA ID cards or the as molupis etus evendunt. voluptam que cuptate nonsequi odipsun tiberum aut exceaquam, sinum andi aut eum MyCigna phone app.

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5. Fit testing will be administered outdoor Sim Lab 2 Nempos- ullestrume conectu ribus, coribusam, eat Aligenistia excepe premolecto iumquo es veniet in ipsantiam nobit, ommoluptio. tium alitae sunto maion nis iliqui a es sum hitiur? di te officim repudita cuptasitest odi omnis Ipsuntem eatem que latiora vel ium adit que vel est et lacest aliquis inum vit, ad molo Questions? Please contact humanresources@medic911.com beritaquatia suntiorem as dolupta sperion porernatem eature velis ea dolor saepedit et laccumetus quo ducimag nienditatiis medic911.com 3sitaaliqui tecum quatiamus, quiscit et quatiore nim quam laccae comnis aut resectas dica- doloriam faccabores conemporitem tia demodis num seque invendam, am, officip iendigent volecae sit volor amus ea pre mus vendipsa consedistiis etur alis eumvendem cus dolorib uscipissed quibus aspeles eum, sumet qui consequi velectam quid

DEPARTMENT OVERVIEW: HR The Human Resources (HR) team strives, first and foremost, to provide excellent customer service to our employees by supporting all aspects of you and your family’s well-being. Specifically, we aim to provide accessible and affordable benefits for physical, emotional and financial health. We work to make potentially complex, frustrating processes more efficient and less time consuming for our employees.

TELEHEALTH Telehealth is available through www.mycigna.com. 24/7 access to a physician without leaving home! Use any smartphone, tablet or computer with internet access! Connect with a doctor about: ADULT CARE • Acne • Allergies • Asthma • Bronchitis • Cold & Flu • Diarrhea • Earaches • Fever • Headache • Infections • Insect Bites • Joint Aches • Nausea • Pink Eye • Rashes

• Respiratory Infections • Sinus Infections • Skin Infections • Sore Throat • Urinary Tract Infections PEDIATRIC CARE • Constipation • Earaches • Cold & Flu • Nausea • Pink Eye

Cigna member with the PPO: • $25.00 copay per visit Cigna member with the QHDHP • $49.00 per visit for AmWell • $45.00 per visit for MDLive

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HR is responsible for assisting with payroll input, benefit processing, recruitment and on-boarding, personnel necessities, performance management, strategic planning and policy/procedure review.

MEET THE TEAM JACKIE MANLEY, HR MANAGER Jackie oversees day-to-day activities of the department. These include benefit processes, compensation policies and review, performance management, employee health and well-being, risk and safety administration, personnel matters, policy administration, recruitment and on-boarding, professional development, record request processing and overall employee advocacy.

SHANE ANAYA, TRAINING AND ON-BOARDING GENERALIST Shane is responsible for overseeing the successful on-boarding of new hires from start date through release to their respective department. This includes scheduling orientation activities for all incoming positions. He specifically devotes time to ensuring field operations new hires have the tools and resources needed to obtain competency through FTO time, Scope of Practice and Oral Board testing. He is the Explorer Advisor for the newly implemented EMS Post 100 program and is responsible for building course content, mentoring Explorers and working with Adult Committee Leaders to provide an effective and positive program for program participants. Shane is a credentialed paramedic and continues to provide support to field operations.

CHELSEA CLINE, HR GENERALIST Chelsea’s role centers around employee benefits, compensation questions, personnel matters, general HR knowledge, process planning and policy review.

Chelsea happily assists employees with updating all personal file information to include direct deposits, tax exemptions, retirement accounts, benefit changes, and all other needs pertaining to

employment. Chelsea also administers the tuition reimbursement program, all FSA and DCA reimbursements and consistently assists to provide support to all employees across the Agency.

Chelsea is a credentialed EMT-Basic and continues to provide support to field operations.

LAURIE FEOLA, RECORDS PROCESSOR AND RECEPTIONIST Laurie is the first friendly face that you see when walking into our front lobby. She is responsible for maintaining the multi-line switchboard for incoming calls to the main intake, directing those calls to the correct department and ensuring the best front-line customer service. Laurie greets and monitors the access of all visitors. She receives and sorts all incoming and interoffice mail assuring delivery to the appropriate personnel. Laurie is responsible for processing all patient record requests whether initiated by the patient, their attorney or their properly identified representative.

LINDA HENDLEY, SENIOR HR GENERALIST Linda’s responsibilities revolve around maintenance of compensation ranges, research of market compensation data, review of job classification assignments and descriptions, and participation in salary surveys. In addition, Linda is the main point person for personnel matters and investigations, responds to complaints, and provides advice and guidance regarding discipline and grievances. She also leads the planning, development, implementation and monitoring of Agency health and well-being initiatives, serving as the Chair of the Wellness Committee.

KATHY SIMPKINS, EXECUTIVE ASSISTANT Kathy is responsible for organizing all

managerial Agency meetings (ABOC, AMC, QMC, MCB), including the agenda and scheduling process, coordination of service needs, and distributing all pertinent information to involved parties. She is an integral part to producing and distributing reports for Service Inquiry, Destination Reports, Monthly Compliance, KPI and QMC charts for both internal and external entities. Kathy provides support for the Director’s Team particularly by attending weekly meetings, recording decisions and providing summary reports. Her administrative duties include office supply maintenance, catering, travel requests, expense reporting and being the liaison for the Executive Director, his team and both Dr. Swanson and Dr. Godfrey.

ZEKE SMITH, RECRUITMENT SPECIALIST Zeke’s primary role as the recruitment specialist is to ensure all Agency staffing needs are met. This encompasses working with hiring managers for internal and external job postings, facilitating all assessment processes for potential candidates, providing interview preparation for internal positions and seeing all new hire candidates through the on-boarding process. He is also versed on general Agency HR information and serves as a resource for employee questions related to benefits, policies and practices. He continues to work on initiatives to assist with making it easier for candidates relocating from out of town/state to provide successful integration into our system.

Zeke is a credentialed paramedic and continues to provide support to field operations.

For more information, email Jackie Manley at jacklynm@medic911.com

SEPTEMBER 2014

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COMPLIANCE CLASS TRAINING In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password” function. If that fails then contact Medical Services at eqs@medic911.com.

Password resets will only occur during business hours.

You must be sure that you have your correct login information before attempting to complete work in the lab

Tuesday

ATTENDEES

Jacob Abell, Anna Ailstock, Shane Anaya, Jeff Bailey, Cameron Beaver, Andrew Berger, Kyle Bielan, Lawrence Billotto, Max Bolgrin, Shaina Britt, Anissa Clayton, Victoria D’Ambrosio, Marissa Donnelly, Shawn Elliott, Marshall Fletcher, Christian Fulenwider, Robin Geck, Robert Glover, Julio Gonzalez, Raymond Hamilton, Taylor Hicks, Marie Hildreth, Samuel Hord, Nicholas Larsen, Matthew Lewis, Meriwether Lyman, Kelly McCarthy, Nicolas McCulloch, Jeremy Murphy, Joshua Parker, Erica Parks, Andrew Patterson, Jeffery Potter, Marcus Ray, Michael Santeramo, Michael Sherriff, Sherri Steele, Janeice Washington, Levy WisemanFloyd and Michael Wunsch

November 2018

• Calendar week starts on Monday.

Monday

For complete instructions, visit https://www. medic911.com/extranet/my-medic/corporatecompliance. If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Medical Services at eqs@medic911.com

Wednesday

Thursday

Friday

Saturday

Sunday

1

2

3

4

10

11

5

6

7

8

9

INSERVICE 1000

INSERVICE 1000

INSERVICE 1000

INSERVICE 1600

INSERVICE 1000

SAFET TEEN 0700 - 1300

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13

14

15

16

VETERANS DAY

INSERVICE 1000

INSERVICE 1000

INSERVICE 1600

INSERVICE 1000

20

21

22

23

17

18

24

25

ADMIN OFFICE CLOSED 19 INSERVICE 1000

THANKSGIVING BREAK - ADMIN OFFICES CLOSED

26

27

28

29

SCOPE OF PRACTICE

SCOPE OF PRACTICE

SCOPE OF PRACTICE

SCOPE OF PRACTICE

0900

0900

0900

0900

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medic911.com SAFETY MEETING 1300 - 1500

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ANNUAL INFLUENZA VACCINATION 2018 – REFERENCE POLICY 2.15 As with previous years, we will be offering the flu vaccine to all employees. As a reminder, the agency requires every employee to do one of the following: 1. Receive a flu shot at the health fair 2. Receive a flu shot outside of the health fair but provide proof to the nurse for verification 3. Decline the flu shot 2018 requirements: 1. The deadline for all current employees to provide proof of their flu shot is Friday, November 2nd, 2018.

2. Any employee who declines the flu shot, does not provide proof of their flu shot, or does not have their sticker on their badge showing they have received their flu shot as of November 2nd, 2018, will be required to wear their N95 at all medical facilities and during all patient encounters during the announced flu season.

Masks will be required until the end of the flu season is announced.

3. After the deadline, no stickers will be provided to employees, except for new hires.

4. Every newly hire employee following the health fair dates will be required to provide proof of their flu shot before their FTO time.

The influenza vaccine will be offered at the Health Fair free of charge to all employees.

2.15

Please be sure to bring your CIGNA ID card so a claim can be processed. If you have coverage under another health insurance carrier, you may bring that insurance card in and still receive your flu shot during the Health Fair. Flu shots are also provided at various pharmacies at a first come first serve basis. If you have or plan to receive your flu shot outside of the Health Fair event, be sure to bring documentation to Claudia Tetenbaum by November 2nd, 2018.

In the event that you need proof of your flu shot, you must obtain a copy the same day you receive your flu shot. You will not be provided one after.

You are required to bring your Medic ID badge in order to obtain a flu shot verification sticker. If you do not bring your badge, you will have until Friday November 2nd, 2018 to make arrangements with Nurse Claudia Tetenbaum, RN, BSN to have a sticker placed on your Medic ID badge. If you do not do so, you will be required to wear a mask through the flu season.

To download the Declination of Influenza Vaccination form or other information, visit https://www.medic911.com/about-medic/ health-fair If you have any questions or concerns please contact Amy Broughton at amyb@medic911. com

Infectious Disease Policy Effective 10/28/13; Revised 10/20/14

Policy Medic is committed to providing a safe and healthy environment for all employees and patients.

In pursuit of this endeavor, there will be times, such as the influenza season, when the Agency will require employees to take action with regard to protection against infectious diseases.

Required employee action will include mandatory vaccination with exception for valid, documented medical or religious reasons. Employees with documented medical or religious exemptions will be required to use personal protective equipment (PPE) as directed.

All employees will be required to comply with all Agency mandated protective measures within the timeframe specified by the Agency. Anyone failing to meet the required standards will2014 be SEPTEMBER subject to placement in a non-work status and disciplinary action up to and including termination.

The required actions may change as directed by the Agency, and will be based upon a host of factors emanating from various local, state and federal authorities.

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PERIOD 1 (7/1/18 - 10/31/18) WEEKLY RESULTS THRU’ 9/20/18

EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 62%

(GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

65:01

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 81%

RESPONSE TIMES P1: 94.34%/P2: 96.02% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 90.44%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 8:21

The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”