Dispatch 092718

SEPTEMBER 27, 2018

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency mecklenburgems

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PERIOD 1 (7/1/18 - 10/31/18) WEEKLY RESULTS THRU’ 9/20/18

EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 64%

(GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

65:28

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 81%*

RESPONSE TIMES P1: 94.34%/P2: 96.02% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 90.44%*

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 8:12

*MPDS and Response Times through 9/14/18

The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Every month, Medic provides a written Agency update to key stakeholders including the Board of County Commissioners, the County Manager’s office and the Agency’s Board of Commissioners; it is referred to as the Board Bulletin.

a brief narrative aimed at conveying Medic related news.

This one page communication is comprised of six charts representing key performance indicators specifically chosen for this audience coupled with

If you have any questions, email PR@medic911.com

Following is Medic’s Board Bulletin for the month of August. Enjoy!

FISCAL YEAR ’18 IN REVIEW Below are a handful of data points relative to Medic’s performance in FY ’18, which ended on June 30. Additional information will be provided in Medic’s annual report, available September 27. n 149,680 responses, an increase of 3,415 from FY’ 17 (a 2% increase) n 114,091 patients treated and transported, an increase of 1,821 from FY ’17 (a 1.5% increase) n 96% county contract compliance for priority one patients (most acute) n 7 minute, 27 second average scene time for priority one trauma patients n 68 minute, 25 second average time from 911 call pick up to hospital intervention for heart attack patients n 81% prehospital return of spontaneous circulation for sudden cardiac arrest patients (USTEIN tem plate) n 68% of patients surveyed during the entire fiscal year rated their overall quality of care as excellent UPDATE ON COMMUNITY NARCAN DISTRIBUTION PROGRAM According to the Mecklenburg County Health Department, there were 525 opioid-induced overdose deaths in 2017, up 361 from the previous year. Programs distributing the drug Narcan, an effective antidote to opioid overdoses, have seen measurable success combatting the alarming rise in deaths related to overdoses throughout the country.

In 2018, Medic partnered with Cardinal Health and the North Carolina Office of EMS to allow Agency caregivers to distribute Narcan in the community when they encounter people who are at a high risk for opioid overdose, or their caregivers. In addition to administration instructions, Agency personnel also provide information on resources available in the community to assist those dealing with addictions.

As of July 31, 2018 Medic has distributed 287 Narcan kits in Mecklenburg County, averaging 17 per week. There have already been 20 documented cases of a Narcan kit being appropriately used by a bystander on scene prior to EMS arrival. Even though the Community Narcan Distribution Program was initially projected to last three months, thanks to the generous Narcan donations from both Cardinal Health and the North Carolina Office of EMS, Medic will likely be able to continue the distribution program through October 2019.

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CONTEXT FOR KEY PERFORMANCE INDICATORS The data on the following page is presented in control charts. Each dot represents a monthly average, count or proportion. The middle green line is the average performance for the displayed periods, while the red lines are the upper and lower control limits: Response time compliance performance goal is 90%.

Cardiac arrest survival is measured for patients that meet a nationally standardized case definition.

Patient satisfaction is determined using a random telephone survey of up to 200 transported patients per month. This results in a proportion which rated their overall quality of care as excellent. The target is > 65% excellent.

County cost per transport is based off of the total number of transports in a month divided by the monthly subsidy provided to Medic.

SEPTEMBER 2014

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COMPLIANCE CLASS TRAINING In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password” function. If that fails then contact Medical Services at eqs@medic911.com. Password resets will only occur during business hours.

You must be sure that you have your correct login information before attempting to complete work in the lab For complete instructions, visit https://www.med-

• Calendar week starts on Monday.

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ic911.com/extranet/my-medic/corporate-compliance. If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Medical Services at eqs@medic911.com ATTENDEES Jared Absher, Lester Bailey, Jose Beard, Jay Black, Maryam Boyd, Tanaya Bryels, Todd Childers, Meghan Clark, Erin Clemens, Chelsea Cline, Kathleen Connell, Donti Cook, Ashley Cummings, Kennedy Deese, Charles Edwards, Cheryl Eudy, Shelly Forward, Mali Green, Timothy Greene, Carl Greene II, Brittany Harris, Ben Harris, Darlene Hicks, Samantha Hiott, Nicolette Hodnett, David Hodnett, Nicholas Howard, Ethan Ivey, Cynthia Jefferson, Christopher Jerrell II, Casey Jordan, Jeff Keith, Jacob Konigseder, Megan Lawless, Lance Lee, Sarah Maw, Michael Miller, Melody Morrison, Chance Osborne, Chassity Phillips, Chris Pinto, Matthew Raborn, Hillary Ramsey, Lucius Rice, Brandis Ridenhour, Scott Rinehults, Hakiym Roach, Stephen Robinette, Donald Robinson, Laura Rohrer, Michael Schmidt, Kyle Sheehan, Maureen Smathers, Ian Starkey, Stephanie Stinson, Mark Strother, Wilson Tart II, Robbie Thomas, William Thomas, Adam Tolman, Douglas Valot, Jonathan Varalli, Shane Walker, Nichole Washington and Joseph Woolf

HOOPS FOR HOPEWAY Earlier this month, The Howard R. Levine Foundation and Eric & Lori Sklut sponsored a Medic basketball team to play in the Hoops for HopeWay fundraising event. Thank you for volunteering Christy Iyoob, Hakiym Roach, Elijah Baumgarten, and Ruben Echeverry!

HopeWay is a non-profit mental health treatment center for adults with both residential and day programs.

They provide access to best practice mental health care and community education and support. HopeWay has assisted more than 550 people and their families within a client-centered, evidence-based, holistic approach.

For more information, email PR@medic911.com

SEPTEMBER 2014

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