Dispatch 11.17.14

NOVEMBER 17, 2014

TRAUMA PROTOCOL, WHAT TO DO WITH THANKSGIVING LEFTOVERS & HOLIDAY STRESS TIPS.

MEDIC n 4525 STATESVILLE ROAD, CHARLOTTE, NC 28269 n 704.943.6000 n medic911.com

Thank you for your continued attention to detail when selecting the closest facility for Priority 2 trauma patients. Over the past month, we have worked closely with personnel to answer questions, and clarify the expectations as outlined in the Trauma Destination Protocol.

A few themes emerged as Operations Supervisors have met with various medics on their teams in recent weeks. Based on those conversations, please take a few moments to review the reminders outlined below.

1. Please pay close attention to what you enter in the Reason for Choosing Destination field in Siren. If the patient selects the destination, please be sure to indicate that the decision on where to transport was based on patient choice. If your priority 2 trauma patient does not have a destination preference, then please select and transport your patient to the closest facility.

2. Please remember that the mobile mapping screen includes a section in the CAD notes field below the map that indicates the closest appropriate facility by category – including Priority 2 Trauma. Depending upon how much information is in the notes section, you may need to scroll down to see the closest facility list.

Please remember to look at this screen prior to leaving the cab upon scene arrival so that you will know the closest appropriate facility based on your patient’s condition. This information is displayed on your vehicle’s mobile mapping screen only. CMED is not able to provide this information to you. The distance calculation to determine closest facility is based on direct line of sight from the incident location to which you are dispatched and the hospital. In the rare occasion that your patient is actually a short distance away from where you were dispatched, the calculation will still be based on the distance from the location to where you were initially dispatched.

3. Some medics have inquired about having the ability to receive the closest facility information on their alpha pager as we have in the past. Unfortunately, we no longer have an interface option between our current CAD version and the alpha paging system. If that opportunity presents in the future, we will definitely attempt to get that information sent out via pager once again.

4. Please carefully review the criteria outlined in your patient care protocols that defines appropriate categorization of trauma patients. It is very specific as to what should be categorized as Priority 1, Priority 2 and Priority 3 Trauma.

Thanks again for your hard work at providing all of our patients the best care possible. If you have any questions regarding the destination protocol, please reach out to your supervisor or any member of Medical Services.

For more information, please contact Kevin Staley at kevins@medic911.com or at 704-943-6220.

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As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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It’s that time of year again! It’s time to put on your Superman cape and get ready for the holidays.

Groceries (check). Decorations to hang (check).

And soon, it will be time to wrap presents (check. check. CHECK!)... The list goes on and on.

This year, let’s make this holiday a little less stressful by keeping your heart happy and healthy. Below are a few tips from the Amercian Heart Association to help you this holiday season.

GO IN WITH A PLAN For example, make a pact with yourself during the holidays: “For these three weeks I will get at least 30 minutes of activity per day, I’ll have a reasonably healthy breakfast and lunch and limit the sweets. And I’ll leave my meds out on the dresser so I won’t leave the house without having taken them.” Then return to your usual heart-healthy routine (if you have one) once the holidays are over. Check out the American Heart Association’s Recommendation for Physical Activity in Adults.

BEWARE OF PARTY PERILS Special holiday events often serve up extra helpings of high-fat foods. Too many sugary or salty treats can be a concern for those with high blood pressure or hypertension, secondhand smoke is a concern for everyone and events that run late into the night mean that you won’t be too enthusiastic about exercising. If you’re a guest, plan on eating a healthy snack before you go and consciously choose to eat less at the event. If you’re the host, challenge yourself to whip up a delicious and heart-healthy menu. Your guests will probably thank you!

STAY ACTIVE — EVEN IN THE HUSTLE AND BUSTLE OF THE SEASON Sprinkle in some healthy behaviors with your daily activities. For example, if the weather isn’t too frightful, get off the bus several blocks early and walk to work or school.

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If dinner is going to be a feast, opt for a light lunch, then take a vigorous walk. And pick up the pace on family activities. When the kids are home from school, squeeze in some active chores and trips to the park.

BUT NOT TOO ACTIVE Give yourself the gift of peace. When the invitations pile up, if you can’t say no, it’s not fun — cardiovascularly, cognitively or so-cially. Hold your own schedule and don’t overbook yourself.

For more information and more tips, visit heart.org.

Leftover turkey and cranberries? Here are two fun ways to get rid of Thanksgiving leftovers.

INGREDIENTS: 1 can of chili beans 1 can of black beans 1 can of chili ready diced tomatoes 2-3 cups of shredded leftover Thanksgiving turkey 1 cup of frozen corn 1 tsp of cumin 1 tsp of cayenne pepper (optional) 1 tsp of chili powder Sour cream and shredded cheese (optional) DIRECTIONS: In a large pot, combine the diced tomatoes (with their juices), the beans (with their juices), the corn, and the spices over medium heat.

Let it come to a boil and then reduce the heat to a low heat or simmer. Add the shredded leftover turkey. Let simmer for about an hour on the stovetop.

Serve with a dollop of sour cream and some shredded cheese on top with some saltines or tortilla chips on the side.

See more at: stillbeingmolly.com

APPLE CRANBERRY CRISP 4 Granny Smith apples - peeled, cored and sliced 1 1/2 cups whole berry cranberry sauce 1 cup whole wheat pastry flour 1 cup rolled oats 2/3 cup packed brown sugar 2/3 teaspoon ground cinnamon 1/2 cup butter, melted DIRECTIONS Preheat the oven to 350 degrees F (175 degrees C). Place apple slices in an 8 or 9 inch square baking dish. Spread the cranberry sauce over the apples. In a medium bowl, stir together the flour, oats, brown sugar, cinnamon, and butter unSEPTEMBER 2014 til crumbly. Sprinkle over the apples and cranberry sauce, covering completely.

Bake for 45 minutes in the preheated oven, or until apples can be easily pierced with a knife and topping is browned.

5 See more at: allrecipes.com

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17 IN-SERVICE 1200 - 1600 1800 - 2200

18 COMPLIANCE 1300-1700

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22 COMPLIANCE 1600 - 2000

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• Attendees will be paid for the total time spent in class.

Shane Anaya, David Bailey, Andrew Berger, Larry Billotto, Shaina Britt, Anissa Clayton, Robin Geck, Julio • Each employee, with an Annual Performance Review within that same month, MUST attend one Gonzalez, Marie Hildreth, Samuel Hord, Jeremy Murof the available Compliance Training Sessions. phy, Matthew Needs, Shay Parks, Kim Parlier, Brandy Pender, Lloyd Peugh, Mike Sherriff, Sherri Steele and • Compliance sessions are held next to the Medic Fitness Center.

Carol Toms.

REQUIRED ATTENDANCE

PLEASE NOTE: If your Annual Performance Review For more information on Corporate Compliance Class was in October and you did not attend the October or if you need directions, please contact Amy Broughclass, you must contact Amy Broughton to attend a ton at amyb@medic911.com.

November class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

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2014 TRAINING SCHEDULE NOVEMBER CORPORATE COMPLIANCE TRAINING

NOVEMBER MANDATORY IN - SERVICE SESSIONS

Tue, Nov 18 1300 - 1700 Sat, Nov 22 1600 - 2000 Mon, Nov 24 1300 - 1700

Mon, Nov 17

Wed, Nov 19

Thu, Nov 20

1200-1600 1800-2200 1200-1600 1800-2200 1800-2200

Internal Applicants only One (1) position A-Shift, 10:00-22:00; one (1) position B-Shift, 10:00-22:00 Airport Team Members will respond to requests for service in Charlotte Douglas International Airport (CDIA) as directed by communications center. Candidate will provide pre-hospital emergency medical care to employees and visitors of the airport. Responsible for ensuring accurate and complete documentation of patient encounters. Team members will also coordinate the response of and transfer of care to EMS System transport units when needed, for transportation of patients to definitive medical care. Must maintain a high level of situational awareness and ability to report any suspicious activity to law enforcement as soon as possible. Will also ensure a constant state of readiness of all equipment and supplies utilized for service delivery at CDIA. For a complete job description, please visit the HR Job Board, CMED or the bulletin board outside the Breakroom (near lockers).

To apply, please contact Linda Hendley at lindah@medic911.com or 704-943-6089, no later than 11/24/2014

SEPTEMBER 2014

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A few weeks ago, AccruePartners previewed Medic’s CPR Training at a Go Red Event for the AHA. Impressed by the Agency’s work at the Go Red event, Medic was asked back to train AccruePartners employees. On Monday, Nov. 10, Medic taught a CPR/AED Awareness class for 23 of their employees. A little different from the Go Red event training, each AccruePartner employee received extended training and practice time on the CPR mannequins. Because of this partnership, AccruePartners’ employees have a better understanding as to the amount of work it takes to provide quality CPR (Medic’s Community Engagement apologize for any sore muscles) and why it’s so important to have everyone trained in Bystander CPR. Thank you to all the AccruePartners’ participants for working hard during their lunch breaks.

CPR SAVES LIVES! SHOWCASE YOUR TALENTS...! We’re looking for the best of the best in holiday cooking recipes. Share your family secrets or pull your favorite off foodnetwork.com. And your recipe may be shared in an upcoming Dispatch.

Please send your recipe to Tiffany by Dec 1st at tiffanya@medic911.com. Electronic entries only. Tiffany’s old and may not be able to read your grandmother’s secret recipe as well as you...