Dec24 Newsletter
DearPharmacyPartners,
Aswelookbackona transformative2024,we’rethrilled tosharetheimpactfulchanges, technologicaladvances,and collaborativeeffortsthathave definedthisyearatMedAdvisor Solutions.Throughyourcontinued partnership,wehavestrengthened supportforpharmaciesacross Australia,helpingthemenhance patientcareandstreamlinedaily operations.
Transitionfrom PlusOneto MedAdvisorfor Pharmacy
Amajormilestonethisyearwas thereplacementofthePlusOne softwarewithournewcloudbasedplatform,MedAdvisorfor Pharmacy Thistransitionmarksa significantleapforward,offering pharmaciesamoreflexible, scalablesolutiondesignedtomeet moderndigitaldemands With cloudaccessibility,pharmacies cannowbenefitfromseamless updates,fastersystemintegration, andamoreefficientinterface,all tailoredtosupportabusy pharmacyenvironment.
Formoreinformationonthe rollout,visitMedAdvisorfor Pharmacy.
WeLauncheda PharmacyAdvisory Group
Thisyearweestablisheda PharmacyAdvisoryGroup,bringing togetheraselectgroupof approximately12pharmaciststo provideinvaluablefeedbackon productdevelopment,usertesting, marketingmaterials,andcustomer support Representingdiverse genders,locations,andpharmacy types,theserespectedpharmacists werewell-versedinMedAdvisor’s software Theirinsightsare instrumentalinensuringthatour solutionsmetreal-worldpharmacy needs,enhancingboththeproduct experienceandthesupport provided
Award-Winning ExcellenceinPatient Support
Mostrecently,MedAdvisorSolutions, togetherwithA Menarini,wonthe ExcellenceinPatientorCustomer Supportatthe20thPrimeAwardsin SydneyforourCrestorPatient Programtoimproveadherence This awardhighlightsourcommitmentto workingwithpharmaceutical companiestosupportadherence andpersistencethrougheducation, ultimatelyimprovinghealth outcomesforpatientsviathe MedAdvisorApp.
ConnectingwithMillions andExpandingtheScopeof Practice
SupportingGovernmentInitiatives:MedAdvisor isproudtosupporttheStateandFederal Governmentsinitiativetoexpandthescopeof pharmacypractice,empoweringpharmaciesto playamoreactiveroleinhealthcaredelivery Oursoftwareenablespharmaciestotakeon expandedresponsibilities,suchasadministering vaccinationsandprovidinghealthscreenings, therebyimprovinghealthcareaccessand outcomesforpatientsacrossAustralia.
DigitalReach:ThroughMedAdvisor,wearenow digitallyconnectedtoover4millionAustralians, bridgingthegapbetweenpharmaciesand patientswithreal-timehealthmanagement toolsandtailoredcommunication.
CelebratingOurCustomer SupportTeamandTraining Excellence
Throughouttheyear,wehavehostednumerous webinarscoveringproductfeatures,bestpractices, andindustryinsightstosupportcontinuous learningandskill-buildingforpharmacyteams.Our comprehensiveknowledgebasecontinuestogrow, providingpharmacieswithaccesstoavastlibrary ofarticles,FAQs,andstep-by-stepguides
In2025,we’llalsobelaunchingastate-of-the-art LearningManagementSystem(LMS)withcourses specificallydesignedtoenhanceandsupport pharmacystaff ThisLMSwillprovidepharmacies witheasyaccesstostructuredcourses,certification options,andup-to-dateresourcesthatempower teamstoutilizeMedAdvisortoitsfullestpotential
MedAdvisorAppv7:OurMost SignificantUpdateYet
ThelaunchofMedAdvisorAppv7wasoneofourproudest achievementsthisyear,deliveringthemost comprehensiveappenhancementswe’veeverreleased.
Keyfeaturesincluded:
Simplifiedsign-upusingsociallogins(Apple,Google, Microsoft)providespatientswitheasy,one-tap accesstotheirhealthmanagementtools. Withthenewguestorderingfeature,non-verified customerscannoworderprescriptionsdirectly, makingiteasierforpatientstomanagetheir medications
Theadditionofbiometriclogin(fingerprintandface recognition)enhancessecurity,ensuringpatientscan accesstheiraccountsswiftlyandsecurely. Patientscannowseereal-timeupdatesontheir medicationorders,helpingthemknowexactlywhen prescriptionsarereadyforpickup,reducingwaittimes andincreasingsatisfaction
Ourrevampedpharmacysearchfeatureallows patientstomoreeasilydiscoverandconnectwith theirpreferredpharmacies
Telehealthin-AppwithintegrationswithDoctorson Demand,HolaHealth,InstantScriptsandMedMate
NewPharmacyCommercePlatform Pilot
WeareexcitedtoannounceourpartnershipwithUKbasedpharmacyservicescompanyCharactobring advancedpharmacycommercesolutionstoAustralia ThiscollaborationbeganwiththelaunchofCharac’s eCommercesolutionatapilotpharmacyinMelbourne, markingakeysteptowardenhancingonlineretail capabilitiesforAustralianpharmacies Thepilotwillhelp usgatherfeedback,refinefeatures,anddevelopa tailoredsolution,withplanstoscaleandexpandinthe comingyeartoempowerpharmaciesandimprove patientaccess.
LookingAhead:TransformativeNewFeaturesfor2025
ActiveScriptListandEnhancedPharmacyManagementTools
Inearly2025,wewilllaunchtheActiveScriptList(ASL)feature,consolidatingaccesstoessentialtoolsthat streamlinethemedicationmanagementjourneyforpatientsnationwide Thisintegrationwillallowpatientsto managealltheiractiveprescriptionswithintheMedAdvisorApp,facilitatingbetteroversightandsimplifying prescriptionrefills.Bycentralizingprescriptiondata,ASLenablesamorecohesivemedicationmanagement experiencethatalignswithourmissiontomakehealthcaresimplerandmoreeffectiveforbothpharmacies andpatients.
AlongsideASL,newfeatureswithinMedAdvisorforPharmacywillbeintroducedbeforeMarch2025,offering comprehensivecontroloverappointments,resources,andstaffscheduling:
SeamlessBookingandResourceManagement
Pharmacieswillhaveprecisecontroloverresourceallocation.Assignspecificservicestodesignatedrooms andstaff,ensuringsmoothschedulingandefficientresourceuse.On-screenpopupsforschedulingconflicts allowforquick,easyresolution,enhancingpatientflow
QuickBulkCancellationforEmergencies
Inunforeseencircumstances,cancelmultipleappointmentsbasedonstaffortimeperiodandnotifypatients automatically Patientswillreceiverebookinglinks,makingreschedulingeffortlessandmaintaining satisfactionduringdisruptions
HostSpecialClinicswithEase
Thenew“CreateClinic”featureenablespharmaciestoorganizespecialservicesessions(eg,flushots, communityhealthevents) Withdedicatedoptionsforstaffassignments,stockmanagement,andprivate bookinglinks,clinicsareeasytosetupandmanage,supportingcommunityoutreachandhigh-volume booking
TailoredCalendarSettingsforCompleteFlexibility
Customizecalendarstoyourexactneeds,includinglocation-specificsettings,color-codedheaders,blackout periods,anduniqueroomavailability.Withtheabilitytoblockbookingsoverholidaysorsetspecialpharmacy hours,yourschedulecanbetailoredtomeetoperationalrequirementsprecisely.
Fine-TunedStaffAvailability
Advancedschedulingcontrolsallowstafftomanageshifts,setpublicholidayhours,andblockouttimesfor breaksormeetings,enablingflexiblescheduling.Thesetoolssimplifycomplexandpart-timeschedules, ensuringsmoothdailyoperations.
IntegratedVaccineRecommendations&RecordsAccess
MedAdvisorwillofferpersonalisedvaccineprompts(eg,COVID-19,shingles)duringpre-screening,allowing yourstafftoprovidetailoredimmunisationadvice DirectaccesstotheAustralianImmunisationRegister(AIR) toeasilyprintrecordson-site,simplifyingthevaccinationprocessandpatientrecord-keeping
CalendarSetupWizard
Anew,user-friendlysetupwizardwillstreamlinethetransitiontotheupdatedcalendar Withjustafewclicks, you’lltransferexistingbookingsanddata,ensuringaseamless,disruption-freeshifttothenewsystem
