Ian Frieberg General Manager Willoughby, Ohio
MBA Dealer Services, LLC 20 Groups Helping Fixed Operations Managers with customer retention, understanding financials, maximizing profits, introducing new business practices, dealing with warranty issues, and helping resolve everyday problems. For more information, please contact Jen Short at (616) 337-8927 or Jen@MBADealerServices.com "The content, the presentation, and the attendees made it a great opportunity to share valuable and usable information. The instruction was well communicated, and we will certainly participate in future Service and Parts Managers 20 Group meetings."
Service & Parts Managers
MBA Service & Parts Managers 20 Groups
Nothing is more rewarding than information sharing and peer accountability that being a member of a Fixed Operations 20 Group offers managers' professional development. This learning experience invites you to share your drive for excellence with your Service & Parts Managers and watch them drive more success to you, your dealership, and your customers!
You know the strong impact 20 Groups have had on Dealers' and General Managers' successes. So, consider the benefit of a Service & Parts Managers 20 Group for all your fixed operations department heads Enrolling your fixed operations managers in an MBA Service & Parts Managers 20 Group demonstrates that you are serious about building professional competencies and cultivating high performance in your Service and Parts Departments This professional development opportunity will ensure they have the proper skills to manage today's automotive challenges
Our MBA Service & Parts Managers 20 Group concept is straightforward: bring service and parts managers from CDJRARF or MIXED Manufacturer dealerships to exchange best practices, ideas, and strategies
Our 20 Groups are designed for freshman to senior Service Managers, Parts Managers, General Managers, and Dealers who want to increase fixed operations profit, improve customer retention, and learn new business practices.
These two-day meetings mirror Dealer 20 Groups in an organizational format We discuss department financials, best practices, and topics pertinent to today's dealership service and parts environment
Each dealership is encouraged to have the Service Manager and the Parts Manager attend the meeting
together However, managers may attend without their counterparts Dealer Principals or General Managers are also encouraged to participate with their managers.
Our 20 Group Moderators
MBA Service and Parts Managers 20 Group moderators are known for their real-world, fixed operations experience. Our Service and Parts Managers 20 Groups are recognized for these same strengths. All MBA 20 Groups are moderated by a veteran fixed operations manager or former dealer who understands the day-today pressures and accomplishments that your service and parts managers experience daily
Although our professional MBA moderators will facilitate the meetings, members can build a unique agenda with relevant and essential topics Our moderators' expertise, insights, and experiences can be a valuable part of your dealer network fixed operations, just as your input, as a dealer or general manager, is essential to them
"I learned many things from Mark, and all the other Service and Parts Managers/Directors
I highly recommend attending if you have the chance"
Davyn
&
Our 20 Group meetings are designed to challenge Service & Parts Managers to improve dealership effectiveness by consistently applying performance-building tools and techniques.
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Nishita Service
Parts Director Pearl City, Hawaii
Why Should Service & Parts Managers Consider Joining?
MBA Dealer Services, LLC, provides two types of Service & Parts Managers 20 Groups. To begin with, they will be in an active group of their peers from like-brand dealerships, whom all want to participate in a no-nonsense forum to improve service and parts sales, profit, and customer satisfaction
Furthermore, attendees are provided service and parts financial composites to compare their performance against industry benchmarks and one another anonymously (All composite dealership information is anonymous to everyone except that dealership's attending managers and the moderator.)
Service and Parts Managers will share ideas and best practices relevant to their departments
Finally, there are always opportunities to discuss relevant subjects, compare notes, fine-tune processes, and explore new ways of maximizing profits.
Why Should Service & Parts Managers Consider Joining?
Your Advantages:
No long-term contracts: our member CDJRARF and MIXED dealerships continue to do business with us because they want to
All our meetings are hybrid, both in-person and virtual (everyone attends the same session) Members choose how they wish to attend.
We have in-house processing and data management; we NEVER send or share your information with a vendor.
MBA Dealer Services, LLC has designed our 20 Groups to encompass all size dealerships for comparison purposes (the reason for average per month statistics).
Our meeting composite compares your service and parts numbers to NADA's industry data benchmarks.
Our 20 Group members benefit from the overview of both Service and Parts Department financial data by comparing their dealership numbers against YOY, rates-of-change, Group averages, all 20 Group averages, and best-in-class dealers
Your Moderator will lead your 20 Group and provide a professional analysis of the membership department's financial performance, along with expert advice and industry knowledge
Access to an assortment of fixed operations 20 Group ideas, and best practices
Discussions of other Service and Parts Best Practices will generate solutions that members can take back to their dealerships for future implementation.
Access to online resources and reports that allow members to dig deeper into their fixed operations data.
Unless there are extraordinary circumstances, your CDJRARF and MIXED 20 Group enrollment fees will never increase! (Members would be advised that your 20 Group would have to vote to accept your enrollment fees are renewed yearly, eg, two consecutive meetings, and paid by the due date) 20 Group Members may attend any meeting anywhere they choose; of course, we hope they stay with the 20 Group they initially enrolled with, but it is nice to travel to different conferences
When two managers initially enroll from the same dealership, one may switch out in the fall meeting or the following spring meeting with someone from the same dealership
All 20 Group members may attend any other spring or fall meeting virtually without charge (they must be a member in good standing).
Your Moderator is available online, by appointment, to review your department's financials, processes, ideas, or anything you wish to discuss without charge as part of your CDJRARF and MIXED 20 Group membership (must be a member in good standing).
Many of our 20 Groups meet at destination locations and bring their spouses, significant others, and families
Our 20 Group meetings are hybrid, both in-person and virtual You choose how you wish to attend
MBA's Service & Parts Managers 20 Groups
and
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MBA's Service & Parts Managers 20 Group Meeting Correspondence and Preparation
Page 1 of 3 Shown
(To all Members)
Final Meeting Details
(To
Final Meeting Details - Email
Approximately 7-10 days before the meeting, each participating member will receive an email providing the participant with the documents and forms they'll need to prepare for the conference, such as the meeting agenda and so forth Participants are asked to review the information and bring the attached forms to the meeting.
20 Group Meeting Agenda - Email
The meeting agenda summarizes the anticipated meeting content for the attending managers and dealers for both Day 1 and Day 2 (Best Ideas/Best Practices are only held in the spring/summer meetings) Our outline includes the expected start and end time, the Financial Composite review, the "Best Idea Session Ballot," and additional discussion topics
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all Members)
20 Group Meeting Agenda
Financial composites are created from the dealership's financial statement or iExam reports. Our composite allows members to compare their department's performance with the other 20 Group managers.
Financial Composite
Financial Composite - Page 1 of 16 Shown (To all Members)
During the meeting, the managers review the total 20 Group's service and parts financial performance information. Each represented dealership is assigned an anonymous dealer number for identification purposes during group discussions. (Please note that no specific dealership identification is shown or discussed in our Financial Composite. The dealership's financial information is indiscernible to everyone in the meeting except the dealership's participating managers.) The Financial Composite book MBA produces using the participating dealers' actual financial statement figures or iExam reports
In our Service & Parts Managers 20 Groups, members can view their actual numbers against the rest of the group, inviting them to discuss and evaluate one another's best practices to improve their results
During the Composite review, participants are asked to perform a case study on one attending dealership's financial results The manager(s) may or may not choose to identify themselves during this review Recommendations from the entire group are discussed for that dealership's consideration or implementation
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MBA's Service & Parts Managers 20 Group
Best Idea/Best Practice & Breakout Sessions
Best Idea Session Ballot (To all Members)
Best Idea Session Ballot* - Handout
Included in our emailed documents is the "Best Idea Session Ballot" Each participating dealership presents one of its best ideas that has been proven successful for its service or parts departments All participants will vote on the best ideas, and two winners will receive a cash prize *Best Ideas/Best Practices are only held in the spring/summer meetings
Two Part Discussion Form (To all Members)
Breakout Sessions - Handout
Information sharing and peer accountability are at the heart of each 20 Group meeting Each meeting has a minimum of one planned breakout session to encourage improvement: a work-topic breakout session and a service managers-only / parts managers-only session
The group is divided in half in the work-topic session, and the moderator facilitates an idea-sharing dialogue on a topic pertinent to service and parts managers.
In the Service Managers only & Parts Managers only sessions, participants are grouped based on their managerial positions, wherein they use the Two Topic Discussion Form to canvass issues specific to their departments
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Service & Parts Managers 20 Group Management provided by
MBA Dealer Services, LLC
20 Group Websitewww.FixedOps20Groups.com
(For Members in Good Standing)
20 Group Website
Our website is used for four essential functions:
Promoting the Service & Parts Managers 20 Group concept for both CDJRARF dealerships and MIXED dealerships
Providing various information for web visitors and members
Providing meeting information for web visitors and members
Providing accrued information from 20 Group meetings, eg, Best Practices, Pay Plans, etc
MBA 20 Group Facebook & Twitter Pages
(For Members in Good Standing)
MBA 20 Group Facebook & Twitter Pages
Our Facebook and Twitter pages are used to support members through social media Both pages are exclusively used to promote Member's blog questions, 20 Group news updates, meeting announcements, meeting reminders, best practices, videos, photos, and more of the 20 Group body to its members
MBA Dealer Services, LLC monitors this page for the rare occurrence of unprofessional interplay, detrimental posts, and security infractions
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About Us
We are industry experts, former dealership owners, and executives with 70 years of retail automotive experience We use our real-world expertise with our benchmark comparisons to analyze your Fixed Operations numbers and in-house observation of your departmental processes. We then partner with you and your management team to develop an action plan to capitalize on your business’s strengths and address its weaknesses.
MBA Dealer Services was the first fixed operations consulting company to launch the concept of MIXED Manufacturers Service & Parts Managers 20 Groups. Our Fixed Operations solutions are among the newest management and operational trends and comprise the best department practices. Over the years, we've worked with hundreds of dealers to improve their processes and increase their profitability. We also use our retail expertise and understanding of the auto dealership industry to assist the OEM manufacturer in enhancing their relationships with their dealer network
Jennifer Short CEO & Moderator
Jennifer began working in the automobile dealer industry in 2002 in warranty administration and Business Development Center installation and training
In 2005, Jennifer joined MBA Dealer Services, LLC and began performing the administrative duties for the fixed operations consulting side of the business; and helped create MBA's Service and Parts Manager 20 Groups in 2007 and continues to lead the administration of these 20 Groups today
Jennifer helped design and install Chrysler LLC’s / FCA's / Stellantis' Service and Parts Manager Performance Groups from 2010 through 2021
In 2012, Jennifer began a similar task with Case New Holland (CNH Industrial) to create and install their Service and Parts Manager Performance Dealer Groups, which she continues to administer today
Additionally, in 2012, Jennifer became Managing Partner and Chief Information Officer, and in 2018, she became the Chief Executive Officer of MBA Dealer Services, LLC.
Mark Beaton President & Senior Moderator
Mark has served in almost all auto dealership fixed operats positions, plus operations manager and dealer partner
After leaving the dealership environment, he began as a Service & Parts Instructor and Subject Matter Expert for Chrysler Academy (now FCA / Stellantis Performance Institute) as well as FCA BusinessLink, FCA's commercial truck division
Since 2007, Mark has created, launched, and moderated MBA Dealer Services, LLC's Service & Parts Managers 20 Groups
From 2010 through 2021, Mark created, launched, and moderated Chrysler LLC's / FCA's / Stellantis' Service and Parts Manager Performance Groups, now known as Service and Parts Manager 20 Groups
Beginning in 2012, he has worked with Case New Holland (CNH Industrial) to create their Performance Dealer Group Case for their Service and Parts managers.
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MBA Dealer Services, LLC is celebrating over 30 years of continuous automotive fixed operations management training, consultancy, & professional development to new car dealerships.
Jen@MBADealerServices.com MBeaton@MBADealerServices.com Call us at (616) 337-8927
