Page 1

TT MA gazineERS W H AT ' S H O T | W H AT ' S N E W S u m m e r 2 016 / 1 7 I s s u e 82

We explore some of the Sunshine Coast’s HOT SPOTS




See page 18

What matters most on theSunshine Coast!




Welcome to Jaguar as you’ve never seen it before. Now you can enjoy the dramatic drive and beauty Jaguar is renowned for, with added practicality. Inspired by F-TYPE, its powerful, muscular looks give the All-New F-PACE a head-turning road presence. And it delivers the connected steering feel and sharp, responsive handling of a sports car too, thanks to its aluminium double wishbone front and Integral Link rear suspension. A master of sporting performance and everyday practicality, F-PACE raises the game.

PACIFIC JAGUAR 120 Sugar Road, Maroochydore Ph: 5458 9786


Now available.^


^Consult your dealer for terms and costs of Service Plans. Finance provided by Jaguar Financial Services which is a registered trading name of Jaguar Land Rover Australia Pty Ltd. The registered trademarks and trading name referred to above are operated and used under licence by St. George Bank – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.




riter dW an

Eileen Herbert - Goodall I really enjoy heading to my local beach at Kawana - it's a place that always helps me feel grounded. riter W

Shari Hall I absolutely love being on the top of the hill in Buderim. It's my home and looking at the beautiful ocean and coastline at sunrise and sunset is simply glorious. tant


Jasmine Sharpe My favourite place on the Coast is definitely Double Island Point. sian CEO

Au s

lia tra


He a



Magic I love going for walks on Buddina Beach

So much has happened in the last ten years. Think about it; where were you ten years ago, and what were you doing? It’s quite an accomplishment to have been established for ten years here on the Sunshine Coast.

We are so in love with our SUMMER issue; we hope you enjoy our 'What’s Hot, What’s New' theme. Over the holiday period we encourage you to discover some of the beauty right here on the Sunshine Coast. Where's your favourite place to hang out over the holidays, if you're not going away? If you need some ideas, take a look at our eight-page feature from page 18, which has some fast facts on Caloundra, The Hinterland, Noosa and The Central Sunshine Coast area. Take a look at some of the great local success articles we have in this issue. We know you have lots of reading time over the holiday period, so we have included some extra success stories for you. If you plan to travel over the holiday period, take it easy, and slow down if you are driving. Take some time over the holidays to unwind, relax and refocus, so that you can come back with a new vigour to really make 2017 your best year ever.



We're TEN Years Old This Month Let's Celebrate!

Matters Magazine is thrilled to announce that this month it's been TEN YEARS since our birth! By the time you read this, our joint birthday and Christmas celebrations would have taken place at the Best Western Hotel and we can already tell you it was a TOTAL success.




Isobel Coleman When the temperature rises, it's off to the cool hinterland rainforests for me!

Sub-Edito r

We have asked our team to share their number one favourite place to hang on the Sunny Coast over the holidays.


Leisa-Kay Fleming I absolutely love being on the beach for sunrise at Cotton Tree.

Have a look on page 70 to read about our ‘POWERING BUSINESS SUCCESS FOR 2017’ half-day focus workshops, which you can book for your business. The Power of the Mind changes everything. If you are looking for THE EDGE in 2017, this could be your answer. We are so grateful to all of you; it's because of you that we are still here. It’s because of your support, constantly reading the magazine. And it's because of our loyal advertisers, some of whom have been with us for a very long time. Sally Desch from HRM, for example, is our longest running advertiser, having been with us for almost the whole ten years! Thank you, Sally, your support is so appreciated. We are so grateful to all our advertisers; our success is because of your support. And we would particularly like to take this opportunity to thank those of you who have advertised with us for two years or more; we can’t tell you how grateful we are to you.



And, of course, each and every one of our advertisers, no matter how long or short a time you have been with us. It is because of your support that our doors are still open, and we acknowledge and appreciate that BIG TIME.

Vickie Magic

07 5444 4456

Business Matters Magazine Published by Matters Magazine ABN: 95 131 837 833 P. 5444 4456 Noel Burns House 18/21 Nicklin Way, Minyama Editor/Advertising Enquiries: Vickie Magic, 5444 4456 or 0433 198 868 Photographer/Distribution Operations Manager: Dranko Magic, 0408 751 863 Personal Assistant: Jasmine Sharpe Design: Designer Leisa-Kay Fleming Sub-Editor and Writers: Isobel Coleman Shari Hall 0409 607 075 Proof-reading: Ashleigh Allan Writers and Columnists this issue: Alvia Turney, Andrew Eves-Brown, Anita Humphreys, Ashley Robinson, Bill Darby, Cheryl Ryan, David Dangerfield, Debbie Blumel, Di Henshall, Mayor Mark Jamieson, Rod Russell, Natasha Ball, Shari Hall, Ted FitzGerald, Vickie Magic Online: Distributed from Beerwah to Pomona. Readership approximately 35,500. Printers: The Ink Spot Commercial Printers Maroochydore 5443 5431 No part of this publication may be reproduced without written permission from the publisher. All material in Matters Magazine is subject to copy right provisions. All editorial and advertising in Matters Magazine is accepted and published in good faith based on material provided by contributors and advertisers. All care is taken by the publisher, however responsibility is not accepted for errors or omissions and opinions expressed do not necessarily reflect those of the publisher.

a Advertorial c Column ca Column


e Editorial f Feature Story m Matters

Download the Australian DreemAR application to watch videos on pages marked with DreemAR


Small Business of the Year:


18 Editor’s Note


9 Food and Agriculture Business Network (FAN) 27 Local Business with Rod Russell 36 Real Life Property Management with Terreno Management 39 Dear Alvia with Alvia Turney 53 Your Health-e Future with Natasha Ball 55 Interior Design with Di Henshall 64 Social Photos 73 Mayoral Business with Mayor Mark Jamieson 74 MediJobs – Jobs for the medical industry 77 Surf Life with Alex Surf Club 83 Maroochydore Update with SunCentral Maroochydore 89 Travel Business with 123 Travel 94 Marathon Moments with Vickie Magic 98 Number Business with Ted FitzGerald 101 Bill Darby – Join the Conversation 103 Children’s Therapy with Debbie Blumel 118 Life Business with the Compass Institute


12 Astute Mooloolaba, Brilliance for Business, Suite Three Hair 13 Battery Hill Veterinary Clinic, Karinya Montessori, Dream Property Management 14 Yabbi’s Steak and Seafood Restaurant, Simple and Savvy, Shoebox Bookkeeping 15 Mooloolaba Computers, 470 Group, Live It Travel


Family Day Care Matters with Lourera Family Day Care Insurance Matters with Austwide Insurance Learning Matters with Irlen Clinic

34 Car Loan Matters with Fox Finance 38 Money Management Matters with Infocus 43 Duplex Matters with Vizion Group QLD 48 Building Matters with Stroud Homes 51 Legal Matters with Beckhaus Legal 52 HR Matters with East Coast HR 58 Finance Matters with SMS Finance 59 Printing Matters with The Ink Spot 60 Safety Matters with Encompass Safety 75 Dental Matters with Divine Dental 76 Health Matters with Infectious Clothing 85 Website Matters with Jetpack 92 Education Matters with St Andrews Anglican College 93 Smart Business Matters with KB Business Solutions 95 Property Investment Matters with DBA Property 100 Accounting Matters with Complete Business Strategies 102 Fleet Management Matters with All Coast Tyre Solutions 117 Chiropractic Matters with Hendrey Chiropractic


16  A Personal Journey to the new Millennium with Jean Sheehan 32 The Timing is just ‘White’ at White’s IGA 37 Miss Monogram Puts her Stamp on the Sunshine Coast 40 The Ability to Create Self with Avatar 44 Beckhaus Legal Local Success 47 Sunshine Coast Recreation Centre a $7.1 Million Facelift 56 Sunshine Coast Business Awards WINNERS 66 Act4Tomorrow – Alvia Turney 71 Buddina Art Show 2016 72 Locals in Business and Life – Part One 78 Carmel Fulton from Pacific Motor Group Believes in Always Putting The Customer First

80 Dream Big, Plan Ahead and Make it Happen – Wise Words from Mel Myers 87 Locals in Business and Life - Part Two 104 Bill Payment Service Is Full Of Promis 108 Former Bank Owner, Laurie Clarke advocates Health is the real wealth 110 How Well Are You Managing Your Records? iComplii could save you time and money! 111 The Sunshine Coast’s Best Kept Secret – Bin106


106  John Mcgrath – Building an Empire one hand shake at a time


18 Noosa; Soul Space, Noosa Civic, Tourism Noosa, Medijobs 20 The Hinterland; Laurisha Jewellery, Amytis Gardens, The Orangery, Montville Day Spa 22 Central Sunshine Coast; Dare Group, Express Print & Mail, Geomet, Shine Beauty 24 Caloundra; Chaps Menswear, Carol Carr – McGrath, 26 Degrees Bar and Venue, Smile I.T22 35 Changed to Aged Pensions by Infocus 49 The Twelve Truths that Matter 68 Meet near RDA CEO Darrell Edwards 70 Powering Business Potential 82 Writing Content for your Website with Paul Barrs 84 The Cause Matters at Living Valley Springs 90 Does Your Garden Grow Weeds by Vickie Magic 97 Julianne Boutique – What’s Hot this summer 112 Top Ten Hottest Trends in Marketing by Steven Goodman 114 What Does Your Future Hold by Vickie Magic

20 22


IT’S YOUR TIME TO SHINE There’s never been a better time to live and work on the Sunshine Coast, and it’s only going to get brighter. We’ve started building the city of the future in Maroochydore, and it’s got Australia watching. Let’s show them what we can do.

Explore More



Just 12 months ago I met with Julie Shelton, Sara Bucher (Maleny Cheese) and Jacqui Wilson-Smith (Gourmet Garden) on the balcony of the Imperial Hotel, Eumundi, to discuss an idea for the food and agribusiness sector. At this meeting we laid the foundations of the group we have today. Our aim was to create a network to bring food and agribusiness industries together to collaborate and innovate, and to celebrate the provenance of the Greater Sunshine Coast region. This vision has led to a well-run, professional organisation that has accomplished much already.

collaborating on new business opportunities. The FAN membership base already includes over 130 businesses from the Greater Sunshine Coast region and we have the support of 45 sponsors. If you are a primary producer, a processor, wholesaler or restaurant owner, I encourage you to get involved with FAN so that you, too, can be a part of the growth of this vital part of the region’s economy.

The FAN team has stayed true to these objectives and we are well on our way to establishing an identity for our region’s agribusiness sector that is seen as innovative, collaborative and sustainable. Importantly, we are laying the foundations for an industry that will continue to grow and contribute to the Greater Sunshine Coast economy.

To join or find out more visit ca

Andrew Eves-Brown,

Over 400 people have attended FAN networking events and 200 people have increased their business skills through attending our workshops. These events are connecting people across the industry and we are constantly receiving feedback on how it is benefiting our members’ businesses.

FAN Chairman & Co-founder Andy is well recognised as a dynamic leader in the agribusiness industry. With over 20 years’ experience in the FMCG space, he has a track record in implementing significant cultural and organisational change. Andy is currently the Chief Operating Officer of Gourmet Garden.

We have affiliated members helping with packaging and design, social media, marketing and PR. We have primary producers and processors supplying restaurants with ingredients and people

FOR A CLEAR & CONCISE PLAN FOR YOUR FAMILY’S FINANCIAL FUTURE A CLIENT PERSPECTIVE Isn’t it refreshing to find a professional who, firstly, understands your situation and secondly, respects it? We were introduced to Lyn through a friend after our previous financial advice became stale. Lyn’s advice was clear and concise – it brought transparency and further understanding of our investments and strength. If you are after a Financial Adviser who is personal, professional and has your interests at heart and not their own, Lyn Eddy Financial is the perfect choice. Rodd & Sandy Scanlan - Carina

We will come to you for your no obligation complimentary meeting including a bonus home loan health check. Call us today: (07) 3868 3287 or 0412 710 119 www. Lyn Eddy and Alexmar Pty Ltd T/As Lyn Eddy Financial are Authorised Representatives of AIW Dealer Services Pty Ltd ABN 59 153 322 420 | AFSL 414256






Supervising children is critical. However, good quality family day care goes far beyond keeping children safe and happy.

Educators can talk about what’s happening and about the things that they like.

The most important part of a good experience for children in family day care is the relationships and interactions between the educator and children, children and other children, and the educator and the children’s families.

Meaningful conversations are one of most important parts of a child’s experience, wherever they are and whatever their age. One on one conversations with individual children are particularly valuable. Educators take advantage of all opportunities to have one-to-one interactions with children, even if they are brief.

Every family and child needs to feel welcome and to know the educator will do everything he or she can to ensure the child has a good experience. The family needs to know that the educator will work closely and respectfully in partnership with them and their child. Children need to feel respected and to have a warm, caring adult who will look after them. Relationships with children and their families are built on the interactions and conversations the educator has with them. Helping children settle in and make the transition from being with their family to being in the family day care home is particularly important when the children first commence care, and every time they come. Sometimes both families and children need gentle caring help to separate and then to reunite and leave later. It is important to plan, giving priority to interacting with children by talking with them, reassuring them, helping them play and learn, and generally being there for them. Building a relationship with each child over time is a priority.

It is just as important to encourage them to talk by being a good listener, and responding to the things they say.

Responsiveness and respect are particularly important for the many times when Educators help children learn what kind of behaviour is valued and accepted. It’s helpful to keep in mind that most of children’s unacceptable behaviour has to do with children acting their age and trying to figure out how to get along. An important task for educators is helping children learn to guide their own behaviour in positive ways through modelling, talking with them, setting limits and helping them in other ways to learn about looking after themselves, others and the physical environment. One of the most important experiences an educator can offer is the opportunity for children to spend good quality time with other children, older, younger or of a similar age. Learning to be with each other is one of the challenging areas of learning for young children. m

Anne Pavy, Louera Family Day Care Scheme

This comes from getting to know the child, showing pleasure in the child’s company and being responsive to and respectful of the child. Talking with children, even young babies, is important for many reasons. It: •

Helps children learn language and how to communicate

Builds a relationship with them

Adds to their feelings of security

Helps them learn about the world around them

Anne has many years experience working with children, initially as a paediatric nurse and midwife; director of a child care centre, and then moving into Family Day Care. She became an approved provider and started Louera Family Day Care in 2011, and continues to enjoy watching the children being supported to feel secure, confident, and included within their day care environment.

Do you need quality childcare? VACANCIES NOW IN Caloundra to Noosa

By offering a myriad of experiences, where children will learn to make choices, mistakes, and celebrate their individual and group achievements, we educate children. We respect and value each child’s personality and recognise their family and culture and how that will influence their learning. • Stimulating Learning Experiences • Flexible Care Arrangements • Mixed Age Groups • 7 Days A Week Call now to discuss your care needs

07 5449 1959

Have you EVER dreamt of owning your own Thai Restaurant? Here is your opportunity…. WE DELIVER the recipe to success on a silver platter from experts with over 30 years’ experience in the industry. • We deliver - your own Thai restaurant with proven recipes and systems • We deliver - mentoring to achieve a very high income • We deliver – choose your preferred area, we will find a site for you and negotiate the lease • We deliver - full training in all aspects of the restaurant business • We deliver - over 30 years of Thai restaurant success to pass on to you • We deliver - the set up of your new restaurant and launch with a grand opening with all our team • We deliver - ongoing support, and will always be available to assist You will be the stand out restaurant in your chosen area with our well known unique branding and systems. Step 1. Contact to arrange an obligation free meeting with John 0418 879 732 or Gurwinder Singh 0433 167 912 Step 2. View the Thai Restaurant Opportunity Presentation Step 3. Let us deliver you a money making business

We deliver - EVERYTHING you need for success.

We deliver.




with Marilyn Brayshaw


with Melissa Austin


with Maria Faulder




Home loan interest rates are certainly very low at the moment, and there are some HOT rates happening amongst our lenders. But, are you taking advantage of this environment, because surely it can’t last forever?

You might have heard the old saying, ‘What you can MEASURE you can MANAGE’. Monitoring your business financial position is critical, but not all numbers are created equal!

Welcome to my Suite Three Hair column, here I will be offering the latest news on trends, haircare and hero products.

If you don’t know your rate, or if it doesn’t start with a three, or if you haven’t reviewed it in the past 12 months, you should! Hot rates aren’t necessarily passed on to you.

In most businesses, there are two or three critical numbers. These are the key drivers of the business. Generally, if you get these right, everything else will fall into place. Examples of key drivers:

Ultimately, what can these low interest rates mean for you?

• Daily sales

• You could save interest each month

• Billable hours

• You could get ahead on your payments. If you get a lower rate, but keep your repayments at the same level as before, you can build a buffer in your loan to minimise the impact of a ‘one day’ increase. • You could lower repayments on your home loan and concentrate on repaying unsecured, higher interest debt, like credit cards and personal loans. With access to multiple lenders, a mortgage broker can help you explore the exciting possibilities.

Ph: 0414 789 665

Web: mooloolaba/ Astute Financial Management Pty Ltd ABN 59 093 587 010 Australian Credit Licence Number 364 253

• Number of new leads and/or quotes • Debtor days Your key drivers generally have a direct impact on profit, cash flow, team morale, business growth and business valuation. If they don’t, you should question whether they really are your key drivers? Once you know which numbers are critical, they should be measured frequently to ensure any problems are solved quickly. Your other numbers are still important, but if you and your team focus on the key drivers every day, the other numbers should take care of themselves. So my version of the saying is, ‘Measure what COUNTS and manage what MATTERS’.

Ph: 07 5437 7624 Email:

Man or woman, colour or cut - Suite Three is the place to be. Realistic prices, innovative techniques, and a conservationist philosophy, Suite Three is urban artistry at its finest. I launched Suite Three in 2008 and now direct a strong team of talented creatives. 2016 is a milestone for me professionally as I celebrate 30 years in the hair industry and have recently been awarded the Micro Small Business Woman of the Year Award for the Sunshine Coast Business Women’s Network. Our salon has waste free systems, repurposing cut hair, paper, plastic, and metal. Suite Three is proud to leave every client with radiant colour and a precision cut that 'loves your lifestyle and celebrates who you are,' while simultaneously saving the Earth. I’m proud to say that every guest at Suite Three is treated to a very individual personal style consultation, fantastic hair services and an unrivalled hair experience. I look forward to seeing you there. Tip: Get your hair summer ready! What’s hot right now is the L’Oreal Nutrifier hydrating range which offers intense hydration to combat our humid summers. Facebook: Suite Three Hair Ph: 5445 6700





with Annette Cochrane & Dr Ernie Young

COMMON QUESTIONS ABOUT YOUR PETS BEHAVIOUR Battery Hill Veterinary Clinic recently celebrated their first birthday. Owners Ernie and Annette are passionate about personal care for owners and pets. With over forty years’ experience, Ernie says that his clients love that all procedures are done by him personally and that pets and owners will see the same veterinary surgeon at each visit. Ernie answers some common questions. My dog is scooting its bottom along the ground, what causes this?

It could be intestinal worms or their anal glands could be impacted. Dogs and cats should be wormed every three months and their anal glands can be checked and expressed by your vet. My cat has collapsed and is not using its back legs and breathing badly. What do I do?

There can be many causes, tick paralysis being one of the main causes. Search your cat for a tick and take to your vet immediately. These symptoms can also be seen in dogs who will also need medical treatment immediately.

Ph: 5492 6001

Facebook: Battery Hill Veterinary Clinic Please like and share Web:


EDUCATION with Kerri Steele


At Karinya Montessori we believe that nurturing our families is just as important as nurturing the children who attend our service. Families are the first and most important teachers to their children. When they feel supported, so too does the child. To facilitate this we hold mothers’, fathers’ and grandparents’ nights that are not only fun, but also reinforce the roles of these very important people in the child’s life and learning. Celebrations are also important ways to create community. At the beginning of the year we have a meet-and-greet and mid-year, we celebrate the centre’s birthday and, coming up soon, we have our end-of-year spectacular, the concert. All parents need to do is bring a plate to share and a sense of fun! Parent Education nights provide families with the tools to tackle tricky situations, such as behaviour management, speech development, nutrition and ways of supporting the child’s learning journey in the home environment. These are free, and the Noosa and Hinterland early childhood centres and schools are also invited to most of these events. Incursions programs are also popular, these include Harmony Day, Diwali, French Christmas, and Bunya Dreaming, which celebrates the diversity of culture in our centre and community. During this time, please remember to make time to nurture, enjoy, and celebrate your family. Happy holidays everyone!

Contact: Kerri Steele Email:

LANDLORDS with Fran Denny & Jo Horton

VACANCY RATES Vacancy Rates! It’s often a much talked about phrase in property investment circles, but what does it really mean? What’s a good number? And what’s a bad number? And what does it mean for property investors and tenants. Both sales and rental markets are very similar, there will be times where there are more buyers or renters than properties available and vice versa. Typically, if rents are rising and the vacancy rate is under 2%, the market is considered ‘tight’ and favours the landlord, between 2% - 3% represents a healthy balanced market for both the tenants & landlords. A vacancy rate of over 3% suggests the market is ‘weak’, there is a market oversupply and falling rents, this is deemed a tenants market. Quality up to the minute marketing is crucial in times of a weak market, you want your property to stand out from the others and generate interest and enquiry from prospective tenants. Consider professional photography and an up to date rental market appraisal to be sure your property is priced correctly.

Ph.1800 373 262 Web:






with Tanya Donovan & Jodie Bareham

with Catherine Craig

Jodie and Tanya were both working in the public service when they decided it was time for a change - a BIG change - so they set out to find the perfect opportunity, and found it at Yabbi’s Steak and Seafood Restaurant in Cotton Tree. Both had experience in the hospitality industry and Yabbi’s was a great fit, as it had been established for 12 years and enjoys a prime position close to the ocean. Jodie and Tanya took over the business in July 2015, and set about making it the go-to venue for amazing seafood and steak dishes, attracting a wide range of customers, including sports celebrity, Steve Waugh. Open for breakfast on Saturdays and Sundays, and lunch and dinner Monday to Saturday, the team at Yabbi’s strives for top quality and great customer service every day. And it must be working as Metropolist Sunshine Coast named their Seafood Chowder with sautéed scallops as one of the best soups on the Sunshine Coast! Yabbi’s seats up to 70 guests, inside and out, and also caters for in-house functions, such as Christmas parties. Lunch Special $19.90 1 Course Inc. house wine/beer $25.90 2 Course Inc. house wine/beer Yabbi’s Steak and Seafood Restaurant

‘Property styling’ is fast becoming a catchphrase in the real estate industry, and can be an integral part of marketing your property. Not only does a styled property photograph better, but it also helps create a more welcoming atmosphere. Each room is presented at its very best, giving a better indication of size and usage which, in turn, makes its more appealing to prospective buyers. The Sunshine Coast’s excellent climate means that there’s no ‘best time to sell’, and every season brings its own inherent qualities and challenges. If you are selling in summer, when the days are long and hot, here are my five top tips for keeping your property looking its best: • Keep gardens generously watered and well maintained. A lush green look is always very attractive. • Keep the home cool for Opens by opening windows and doors to create beautiful breezes throughout the home. • Use lightweight fabrics in your cushions and throws. Silks, linen and cottons always provide a light fresh look and feel. • Summer on the Sunshine Coast means alfresco living to most. Present your outdoor area as an attractive alternative place to gather. • Fresh flowers always bring a great smell and feel to a room. Foliage from your garden can also have an impressive impact.

27-29 Cotton Tree Parade, Cotton Tree 4558

Ph: 0414 741 227 Web:

Address: Shop 2 ‘The Dunes’,



with Shoebox Bookkeeping


A bookkeeper can be a great asset for your business and when you find a good one, you will wonder how you survived without one. But what should a good bookkeeper be able to bring to your business? The little things: You often hear sports coaches talking about the one per cent extra effort that makes the difference to a team’s performance. Hiring a specialist makes sense when subtle complexities can make the difference between getting it right or getting it horribly wrong. Systematic consistency: You don’t become a bookkeeper by accident. We have an affinity for numbers, systems and order and, used in the right way, these skills can be very effective in providing you with timely, accurate books using a consistent, systematic approach. Horses for Courses: You’re in business because you have a particular skill-set which (hopefully) compliments the industry you’re in. You also hire people with other skills which either compliment your own or fill a gap in your business. If you don’t like doing the books, or are just not that way inclined, then it makes sense to hire someone who is. Time is a Premium: When you are the business owner, time is precious. Too many of us work long hours each day only to come home to the bookwork. A good bookkeeper can take that pressure off you while still delivering the information you need to manage and grow your business. At Shoebox Bookkeeping we can take the stress out of managing your accounts to save you money and time.

Ph: 0475 417 271 Web:



COMPUTERS with Craig Randall

SMALL BUSINESS IT SPECIALISTS Craig Randall opened Mooloolaba Computers eight years ago, as a sole operator. Today, thanks to genuine service and good pricing, the business has grown rapidly and boasts many happy customers. Being a locally owned and operated business means the team at Mooloolaba Computers understands local business, and shares the belief that friendly customer service is a major factor in their success. With a showroom on Brisbane Road, Mooloolaba, plus a mobile service, Mooloolaba Computers has got you covered, wherever you are on the Sunshine Coast. The new online shop also provides a simple and efficient customer purchase and quoting service, allowing customers to browse products and services from the comfort of home or office. With a one to two day turnaround on most jobs, this knowledgeable team prides itself on efficient troubleshooting, with honest service and competitive pricing. Mooloolaba Computers are small business IT specialists, cloud ready and capable of supporting all brands and fixing all computer problems. Ph: 07 5444 8853

Address: 148 Brisbane Road, Mooloolaba Website:


with Barry & Charles

470 GROUP - SPECIALISING IN ASBESTOS REMOVAL SERVICES, RENOVATIONS AND COMMERCIAL FIT-OUT PROJECTS In 2014 Charles Wyllie was working as a project coordinator for an asbestos business and saw a gap in the market. In August of that year 470 Group was established with a vision to fill that gap. Combining Charles’s knowledge in the Asbestos Industry and partner Barry Blair’s 15 years’ experience in renovation projects, their major point of difference was specialising in residential renovation projects. They found that including Asbestos Removal Services and Constructions Project Management Services together saved their clients both time and money. Covering a growing area, from the Sunshine Coast to South Brisbane, 470 Group is attracting top end clients, such as Bayer, recently carrying out a full amenities refurbishment of the company's busy production factory in Brisbane. Their strong construction capabilities enable them to provide a high quality end-to-end service, managing the clients project from deconstruction through to completion. Ph: 1300 470 470 Website:


with Kate Dever


Sunshine Coast independent travel agency, Live It Travel, has been planning dream vacations for nine years. As a boutique travel agency, with an extraordinary passion for travel, the team

prides itself on being able to offer the most personalised service, getting to know you before piecing together your perfect itinerary.

Make an appointment and the team will

meet you at your favourite coffee shop on the Sunshine Coast to discuss your travel ideas and dream destinations. Your personal travel agent will bring along tour and cruise booklets, and holiday ideas for you to look through together. Whether you’re dreaming of a European summer, cruising Alaska, a self-drive holiday around New Zealand, or just a short break in the beautiful country we call our backyard, Live It Travel has you covered, offering endless travel options and complete itineraries. From planning your trip to having on-going support throughout your journey, Live It Travel is always on-call to offer assistance.

Ph: 1300 662 702 Web:




Local Sunshine Coast entrepreneur extraordinaire, Jean Sheehan, is definitely unique in so many ways. In her new book ‘A Personal Journey To The New Millennium’, Jean shares the story of a woman who was living a ‘normal life’ as a nurse, but learnt the skills to manifest her heart’s desires and live a life with purpose, meaning and pure joy. “Life is all about wearing heart glasses and having fun,” says Jean. Jean is passionate about wanting people to be both excited and intrigued to read her book. How many people do you know that are grounded and logical, but can see past lives and inside people’s bodies? How many can access beyond the physical world and lose their mind, but integrate this into corporate life and create magic and miracles? “Help! I am going crazy. I am seeing aliens, hearing animals talk, and my husband is trying to lock me up into a psychiatric unit. What the hell is going on?” Jean Sheehan looked like the average wife, mum and nurse. She was efficient, logical and grounded. As a nurse who worked in general nursing, pathology and autopsies, she loved anything to do with health and her hobby was learning about the spiritual realm. She loved crystals, aromatherapy, healing modalities and yummy organic food. But nothing could prepare her for what was about to happen. She was being prepared for her awakening and new journey in consciousness. For the new Millennium.

“Life is all about wearing heart glasses and having fun,” says Jean.

Jean Sheehan is known as the ‘walking talking MRI’, as she has the ability to see the anatomy and physiology within a person, to know where each person limits themselves, and what the body is saying in relation to health and empowerment. Jean is Director of the Millennium Education Centre on the Sunshine Coast, a metaphysical teacher and life skills coach with over 20 years’ experience. Her career transformed from nursing, pathology and autopsies to teaching her Millennium Modality®.

Without limiting it to the above interests, Jean also

Jean describes her work as connecting souls to pure abundance and love, releasing limiting beliefs, patterns and habits, to experience a true and absolute empowerment of self-fulfilment and peace in all areas of life.

for the CWA, Zonta, schools and more. She says she

In her book, Jean invites you to come on this expedition with her as she journeys through consciousness to remember ancient laws from Atlantis, Lemuria and Ancient Egypt about the soul evolution, laws of attraction, sacred geometry and how to live the life you were born to live. In this book, Jean shares her deepest secrets of what occurred. Not even her husband knows! Jean wrote this book in just 50 hours and published it six weeks later! However, it took her 15 years to allow herself to be vulnerable and have the courage to do so. She says it represents many life times of ancient wisdom and knowledge, creating magic in the lives of people so they know they are loveable, loving and loved, and connected. “The way this book came about was phenomenal. I knew I had to be on retreat and keep it a secret from everyone, even my best friend, who is my husband of 25 years, and my two sons, Joshua and Jamie. I especially had to keep it quiet from clients, as for years they had requested my awakening story. I was meant to be in Egypt with clients teaching the ancient wisdom of these times and coincidently it was my 50th birthday, which was to be celebrated at dawn between the paws of the sphinx. The universe had other ideas for me!” This book is for those who ultimately want to live the life they were born to live, love their life and consciously create their hearts’ desires. It is a book for anyone who loves the spiritual lifestyle, the selfdevelopment field and connecting to anything real. Those who love nature, healing, inspiring others and animals. Purpose, passion and service are the name of the game and if you are into that, you will love this book. And when you express it, the universe richly rewards you in all ways.

shares with anyone about to leave their ‘normal’ world and transition to the unknown and unconscious, like she did. She has taught this wisdom at the University of Queensland; been on the front cover of mainstream magazines, as well as on TV and radio; written an abundance of articles, and been a keynote speaker knows many need guidance and support, and to know they are not alone, and she sends her heartfelt love to all those dealing with depression, anxiety and suicide. Her book is written raw and real from the heart. One of the things that came to self-realisation when her mum died on Christmas Day when she was just 16 years old - and also during this awakening process is that what really matters is absolute love. Many will have questions while reading and all will be revealed. It is a journey and Jean asks that you make yourself comfortable and take the journey with her. Jean says, “When I was nursing, my favourite thing to do was have a great coffee, smoke cigarettes and talk with friends. I called it ‘Coffee, Cigarette, Smut’ and that is what I want you to do with me now. Pretend we are having a cuppa together and contemplating life. Nowadays I have juice, beach and hugs. You will always find me in nature and the beach.”

“The human body is a blueprint for your most dominant thoughts. It is a printout of the internal vibration. Our bodies hold on to our experiences, thoughts and belief systems. The body is a reflection of our truth and shows our unconscious secrets. You are the author of your life. Your biography becomes your biology in your body.” © by Jean Sheehan

To purchase your copy go to



Jean is now internationally recognised in the field of Medical Intuition and, as a leader in her field, she teaches globally and is featured in many magazines and on TV. Described as inspirational, Jean’s work has been recognised with many business awards. She educates, coaches and mentors schools, childcare centres and corporations to conscious living and self-realisation.



Noosa Fast Facts


Noosa, on Queensland’s Sunshine Coast, on the eastern seaboard of Australia, has long been a popular beachside holiday destination. Surrounded by ocean, lakes, river, national parks and lush hinterland, Noosa is famous for its year-round mild climate, with an average temperature of 25 degrees Celsius. The water temperature ranges from 19 degrees in winter to 25 degrees in summer. The Noosa region extends from Coolum Beach, north to Peregian, Castaways, Sunrise and Sunshine Beaches; Noosa Heads and Hastings Street; Noosaville and Tewantin; the hinterland areas from Eumundi to Cooroy, Pomona, Cooran and Kin Kin; and Noosa North Shore through to World Heritage-listed Fraser Island. f

There are many ways to explore Noosa and its surrounds: • Buy a ticket on a local bus - buses make their way along Noosa’s main thoroughfares and into the hinterland, and can be hailed at well marked stops. • Jump on and off the Noosa Ferry, which makes regular trips along the river from Noosa Marina at Tewantin to Hastings Street, with stops along the way. • Hire a bike or take a walk, and make the most of our extensive network of bike paths. • Hire a vehicle - if you are a licensed driver you can choose a scooter to zip around town, or cars of varying sizes to embark on a day trip or multi-day journey. • Enjoy a charter flight by helicopter or aircraft for a bird’s-eye view of Noosa, or take a day tour by air to Fraser Island and Lady Musgrave Island.

TATIANA HINDES OF SOUL SPACE International graphic designer Tatiana Hindes has been calling Noosa home to her creative business, Soul Space Design, since 2004. Having designed for corporate brands in America, including Hallmark, Disney, Subway and Nestlé, Tatiana now enjoys the lifestyle and business environment the Sunshine Coast community offers. Working from her studio in Noosa, Tatiana offers a highly personalised approach to graphic design for print and digital media, websites and social media for business, including a ‘White Label’ Service to Marketing and PR Consultants. If you are in need of visual identity or rebranding services for your business, make sure to give Tatiana a call. And don’t forget to check out her impressive online portfolio by visiting Soul Space Design website. 5455 3651

Come down and enjoy free fun for your little ones every Wednesday! Time: 10am Location: Playground next to Subway No need to book, just turn up! New and exciting activities every week. Plus, visit to find out about other free weekly activities in Centre, such as the Lorna Jane Fitness Classes, and the Heart Foundation Walking Group.

5440 7900 28 Eenie Creek Road, Noosaville


DISCOVER COUNTRY VILLAGES AT YOUR DOORSTEP Explore beyond the beach with Noosa Country Drive – create your own touring route and discover the beautiful nearby Noosa hinterland, its friendly villages, mountain lookouts, walking and riding trails and unique activities. Find out where to pat an alpaca, join a cheese-making class, visit a blacksmith’s sound garden, enjoy a high tea or cold brewhouse beer, browse retro relics and antiques, pick your own strawberries, go abseiling, learn how to spin your own beautiful fabric, or find fresh produce at a farm gate. If you’re looking for a quiet, country getaway there’s accommodation from glamping under the stars, lakefront cottages and rustic cabins to secluded B&Bs, health retreats and pub rooms. Stop for a picnic by a tranquil lake, go bird-watching or horse riding on the Noosa Trail Network, or glide through the tranquil Noosa Everglades. See or pick up a map from Noosa Visitor Information Centres and start your Noosa Country adventure!

@visitnoosa #visitnoosa

HOW CAN A HEALTH RECRUITMENT AGENCY HELP ME FIND THE RIGHT JOB / CANDIDATE IN AUSTRALIA? Medijobs Australia is a specialist health recruitment agency offering national, full-house, permanent and temporary 360° recruitment services to employers and employees since 2003. For a job-seeker, Medijobs will not only help you apply for jobs, but understand your career goals and use their recruitment expertise to match the optimal role with the optimal job for you. For the quality employer, Medijobs uses best practice, evidence-based recruitment to place quality talent nationally in the Australian health, occupational rehabilitation, medical and aged care sectors. The Medijobs Australia Job-seeker and Employer Care Processes are based on 13+ years of specialist national health recruitment expertise. Our experienced recruiters would love to have the opportunity to partner with you to help you find your next job or your newest team member.

Please contact Medijobs Australia Proven Health Recruiters of 13+plus years Executive Team Connie Morrall, Farah Rizvi-Hammond and Renee Reynolds

1300 905 373 | |





The beautiful Sunshine Coast Hinterland is not much more than an hour north of Brisbane, and only 30 minutes from Caloundra on the Sunshine Coast. With an average elevation of 450m, the cooler climate offers unique attractions in each of the different seasons. The charming historic towns and villages of Glasshouse, Maleny, Montville, Mapleton, Flaxton and surrounding areas are rich in skilled artisans, innovative professionals, and vibrant businesses, all passionate about their local community and environment. Some of the natural attractions include

Hinterland Fast Facts


Kondalilla Falls, Mapleton Falls, Gardners Falls and, of course, the Glasshouse Mountains themselves. According to Aboriginal legend, the 11 mountains represent a family, with the mother being Mount Beerwah, the father, Mount Tibrogargan, and the other nine mountains representing their children. According to the story, Tibrogargan saw that the sea was rising and bid his eldest son, Mount Coonowrin to help his pregnant mother to safety. Instead, the son fled. Infuriated by his cowardice, Tibrogargan struck him and dislodged his neck.

Tibrogargan turned his back on his son and vowed to never look at him again and continues to look out to sea to this day. Visitors can also enjoy cheese tasting, wine sampling and pottery making. f

Average Temperature

Summer (December - February) Low 17c High 28c Autumn (March - May) Low 13c High 25c Winter (June - August) Low 7c High 22c Spring (September - November) Low 13c High 25c

MODERN MASTERPIECES IN MONTVILLE From dazzling dress rings to beautiful handcrafted engagement and wedding rings, Ishkhan Kojayan from Laurisha Jewellery has a reputation for quality made modern masterpieces. And he loves nothing more than seeing his clients’ faces light up when they see the finished piece. Having recently returned to the Sunshine Coast from WA, Ishkhan has set up his 3D design studio in Latitude Gallery in Montville. His 3D printer creates a prototype from resin, and this ensures perfection every time, giving a true impression of the client’s personalised design before the final product is created. Laurisha Jewellery also specialises in remodelling pre-loved pieces, turning old trinkets with sentimental value into stunning works of art. Come and see Ishkhan for a personal consultation on your unique custom make, remake or remodel, and watch your design come to life.

0448 158 899

What do you get someone who has everything? You give them the experience that reenergises the mind and body, an experience that shows you love them. Amytis Gardens is known for our peaceful and nurturing Day Spa treatments, secluded Chalets and award winning Cooking School, right here on the Sunshine Coast. Set amongst 16 acres of subtropical rainforest, you feel completely detached from your daily life. Escape the stresses of everyday living and feel yourself unwind, listen to the birds singing, and be enchanted by the stars. Our Day Spa transports you to another level of relaxation, healing, and reenergising – a place to reconnect with yourself. Feel wonderful. Chef Matt loves his Thai Cooking Classes, being twice awarded ‘People’s Choice’ by Australian Good Food & Travel Guide. Treat yourself or your loved one to a special anniversary, birthday, or Christmas voucher and enjoy life.

5450 0115 51 Malones Road, Kiels Mountain

INDULGE YOURSELF WITH A TRIP TO THE ORANGERY MALENY Opening in December, surrounded by beautiful views of the Sunshine Coast Hinterland rests The Orangery, in a relaxed and elegant setting the restaurant’s simple and honest menu of delicious locally sourced produce. To experience the best of the afternoon tea tradition, indulge yourself with a trip to The Orangery Maleny where you can have a high tea, morning or afternoon tea, as well as scones. Including a fantastic selection of gluten free cakes, scones and savouries to cater for all tastes. Corner Mary Cairncross Corner and 10 Mountain View Road, Maleny

MONTVILLE DAY SPA Part of the beautiful Clouds Eco Resort & Spa, Montville Day Spa offers endless possibilities for relaxing, pampering, rejuvenating and repair. From our many massage options for singles and couples, to unique, edible face masks; Infra-red sauna detox sessions and our amazing, relaxing Floatation Pool, we have something special and unique for you to enjoy, or to give to others, by purchasing a gift voucher. One of our Signature Packages is specially designed for two, be it mother and daughter, sisters, partners or just friends who would like to enjoy four hours of manicures and pedicures, facials, body scrubs and full body massages. Another great package for couples includes making fresh, organic, edible face masks, followed by a one hour facial and one hour full body massage with refreshments included.

0456 173 389





Central Sunshine Coast Quirky Facts


Including Mooloolaba, Alexandra Headlands and Maroochydore. Did you know that Sean Connery once owned Mudjimba Island? Between 1962 and 1973, the suave Scot was married to Mooloolaba-born actress Diane Cilento, best known for her role in British horror film, The Wicker Man. They spent time on the island during their marriage. Mudjimba Island is now publicly owned and is part of the Maroochy River Conservation Park. Maroochydore’s first European visitor was Irishman John Graham, who arrived in

the area back in July 1827. Graham, an Irish convict, had it in mind that he could row to China after escaping from Moreton Bay prison. Despite wanting to avoid the Aborigines on his trip up the coast, he eventually ended up living with them for six years, when he walked into a camp and was presumed to be the ghost of a woman’s dead husband. He returned to Moreton Bay in 1833 and gave himself up, but, three years later, he featured prominently in the rescue of Eliza Fraser from Fraser Island, and was given his ticket of leave the following year. Nothing is known of his later life. f

SUE PARKER FROM DARE GROUP AUSTRALIA DARE Group are Australia’s only Humanised Hiring specialists now based in Maroochydore. They help SME’s ease the frustrations of finding and hiring staff across all industries and roles - be it real estate, automotive, media, retail, trades, services, engineering, government, health, sales etc. Hiring the wrong people costs $$$ and with 25% of new staff leaving within a 12 month period, Sue Parker knew there was a better way to solve this. Developing humanised hiring tools and unique human voiced techniques and communications, Sue works with clients as a hiring mentor, trainer and strategist. Or she can work on a hiring project in-house if time is an issue. DARE have championed of ‘Off the Script’ interview skills training which is one of their most successful tools to help SME’s identify the right staff. DARE is NOT a recruitment agency but a flexible, fun and refreshing service for SME’s to find and keep great staff.

Change the experience - change the outcome

Sue Parker

0416 385 779 or 5448 7442



Hot off the press! Express Print & Mail is waiting on an exciting new delivery - and will be the first printers in Australia to bring the latest Heidelberg technology to our shores.



This innovative printing press was on show at the Drupa International Trade Fair (media/print), held earlier this year in Germany. The new press will be the flagship in our fleet of eight printing presses, and will allow us to provide clients with even better turnaround times, superior colour consistency, and a greater variety of papers to print onto, whilst offering the same great value as usual. Due to be installed in January, the team at EPM is looking ahead with anticipation, keen to try out the many new features and to pass on the benefits to clients.

Wendy Chadwick, General Manager, Express Print & Mail

5479 1659 1/84 Wises Road, Maroochydore

GEOMET SERVICES In the current economic climate, making every dollar and minute count, and maximising your return on investment, is very important to every business owner. GeoMet Services comprises a team of people who are passionate about geology and metallurgy. We pride ourselves on optimising virtually any business by applying business improvement, process engineering and lean principles, from skills and experience developed and used in large multinational heavy industry and mining. We offer a wide range of services and expertise to enhance your business, from business improvement to long-term strategies, continuous improvement program design and set-up, and process flow and costsaving initiatives to operational consulting and project management. Finding your lost or hidden revenue, turning your waste into cash and increasing your bottom-line is what we do best. Give us a call or send an email to see how we can help your business outperform the competition.

0407 408 426

Founder - Alf Strijdom

FLAGSHIP SALON A SHINING EXAMPLE If you’re seeking the ‘complete experience’ in beauty and pampering treatments, rather than just a beauty service, it’s time to experience Shine Beauty’s new flagship salon at Sunshine Plaza. Owner Tania Turner believes how women feel is just as important as how they look, saying, “This is the reason that every one of our Shine Beauty salons has been designed to nourish every sense. Over 17 years, our salons have become increasingly sophisticated and are designed with every sense in mind. From soothing decor, relaxing music, scented candles and exceptional products to caring, friendly staff, every treatment provides a luxury experience. And this all comes without the five star price tag! Our recently refurbished Maroochydore salon epitomises all of these values. We want women to relax and come away from our salons looking beautiful and feeling special. The experience and professionalism of our staff is key here.”

Tania Turner – Owner – Winner Sunshine Coast Business Women’s Network – Outstanding Business Woman of the Year 2016




Council is currently investing approximately $8.6 million over 10 years on a significant streetscape upgrade for Bulcock Street, in accordance with the Bulcock Street Streetscape Master Plan. Stage 3 is due for completion in mid-December and will complete major works between Felicity Park and Minchinton Street.

• In the financial year 2015/16, the Events Centre in Caloundra serviced more than 600 event room bookings for a diverse mix of community and commercial events, conferences and performances. A new era of entertainment will be launched in 2017, with the opening of the newly refurbished Playhouse Theatre.

• Caloundra is considered a ‘Living Lab’, with Council trialling 13 smart technologies, ranging from Smart Power and Water to Smart Signage, WiFi and health services.

• Caloundra Music Festival celebrated its 10th anniversary in 2016.

Caloundra Fast Facts


• Bulcock Street is an authentic main street located within 100 metres of spectacular Bulcock Beach. Browse unique independent stores and enjoy some of the best coffee and cafes in the region. Downtown Caloundra has 350 businesses.

• The number of water-based activities available on Pumicestone Passage has grown to include eco cruises, kayak tours, stand up paddling, jet ski tours, houseboat hire, catamaran and boat hire, kite surfing and LARC tours. f


Bamboo clothing, a 100% natural alternative! With summer well and truly on its way, clothes that appeal to us more are usually made from natural breathable fabrics that keep us cool and comfortable on the hottest of days. Bamboo is a natural fibre that is processed from the bamboo plant and spun into yarn then woven into fabric, making it softer than the softest cotton. Chaps Menswear stocks the largest and most comprehensive range of men’s clothing for you to select from. Owner Neville Reid has an extensive knowledge of the Menswear industry and selects all the products in store with quality, value for money, and latest fashion as the main focus, as well as personalized service from experienced staff at Chaps. Their new season shirt patterns are arriving in store just in time for the holidays, so why not spoil the men in your life with a Bamboo product or two.

5491 1137 | 47 Bulcock Street, Caloundra 5443 2252 | 3 Ocean street Maroochydore

CAROL CARR Sales agent Carol Carr is a real estate expert specialising in Little Mountain. Carol’s clients go back to her again and again because her reputation simply inspires both confidence and trust. With more than 10 years in the industry, Carol’s passion lies with ensuring that the sales process is as stress free as possible. Her interpersonal skills and effectiveness at exceeding results generate a high percentage of referrals, repeat business and long-term relationships. Carol says, “I truly love working in and around Caloundra, and especially enjoy the Little Mountain area which is currently in huge demand, so if you require a property in the Meridan State College Zone pop in or give me a call.”

0435 807 324

Carol Carr


It’s the newest place in town and everyone is talking about it! Once reserved exclusively for guests, the elevated pool deck at Caloundra’s Rumba Beach Resort has undergone an amazing transformation. The result? The stylish new 26° Bar & Venue - an exclusive, yet relaxed espresso and cocktail bar that anyone can now enjoy, any day, any time. Inspired by a Hamptons beach theme, the name 26° is no accident. The owners of the resort wanted a brand for their bar that was distinctive, memorable and meaningful. This search led to an online competition with local entertainment promoters, Pineapple Express, with the hype around finding a name taking everyone by surprise. Within days, hundreds of names flooded onto Facebook but one immediately stood out. Who knew the latitude of Caloundra was 26°? Furthermore, whoever stopped to think what the average temperature of Caloundra might be? Kara Wright knew the answer was one and the same, and so 26° got the nod.

5492 0555 10 Leeding Tce, Caloundra

SMILE IT SMILE IT empower your business to succeed! Ralph and the team have more than 101 years’ combined experienced in the IT and business sectors, to align the best of breed technologies and infrastructure, in order to provide a dynamic and robust platform to enhance your business and technology investment. The company, which began as Smile IT in Brisbane in 2007, offers a superior and tailored business solutions service – a result of this year’s amalgamation of Smile IT, Smile Tel and Smile Consulting. Partnered with reputable vendors, they specialise in Cloud solutions, and have enhanced more than 200 businesses now using these accessible and efficient online systems. Smile IT are committed to remaining at the cutting edge of technology and have partnered with leading Cloud solution providers including Microsoft Office 365, Google Apps, Xero, Service M8, CIN7 and a number more. Smile IT also offer end to end lifecycle management of your network and computer infrastructure, from purchasing through to disposal. We are authorised service providers for Apple, Lenovo, Toshiba, OKI, ASI and Leader Computers, allowing us to service your mobiles, tablets and computers from reputable brands.

Ralph from Smile IT

1300 716 840


Are you looking for professional real estate assistance? Visit Carol in the newly opened office at 2/83 Bowman Street, Caloundra to discuss all your real estate needs in a relaxed and positive environment.


WHY LANDLORDS INSURANCE IS A It’s estimated that 40% of self-managed landlords in Australia and New Zealand experience issues with tenants defaulting on rent or damaging their investment property, which is why landlords insurance is recommended. Traditional householders insurance excludes both malicious damage and rent default, whereas landlords insurance protects the landlord against these risks. Landlords insurance is available to owners who own houses, units, flats or apartments, and usually covers the following risks: • Building reinstatement in cases of irreparable damage • Accidental damage cover for the building and contents • Very important - liability cover for injuries to people or property arising from the management or ownership of your investment property


• Loss of rent cover if your investment property is damaged as a result of an insured loss • Loss of rent default cover should your tenant leave before the end of the lease and without paying rent, or be evicted • Loss of building or land value if local authority or government legislation reduces the floor area of your property Please be aware that any advice offered is General Advice only and has been prepared without taking into consideration your objectives, financial situation or needs. Before deciding to acquire a financial product, please consider the Product Disclosure Statement and whether the product is appropriate for your individual objectives, financial situation and needs. m

Sarah Fisher, Austwide Insurance Brokers

Sarah Fisher has over 21 years experience in General Insurance brokering. Sarah enjoys assisting small business owners with their business insurance portfolios to ensure that they have the most appropriate cover available to cover their business assets. Her business is based locally in Tewantin, but able to assist clients all over Australia.

Landlords insurance protects the landlord against

MALICIOUS DAMAGE AND RENT DEFAULT which traditional Householders Insurance Policies


Protect your investments with Landlord Insurance today! Austwide Insurance Brokers 07 5474 3040 Suite 9, The Atrium, 91 Poinciana Ave, Tewantin

LET US COVER THE RISK! Austwide IBS Pty Ltd T/as Austwide Insurance Brokers | ABN 65 237 964 223 Authorised Representative No. 343827 | Authorised Representative of Ausure Pty Ltd ABN 94 096 971 854 | Licence No. 238433




Selling your business will deliver most owners a range of emotions few people will ever experience. As brokers, we work closely with sellers and buyers to minimise this emotional rollercoaster and achieve a great outcome for all involved. Business owners offering open access to information tend to sell quicker and achieve a better result than those offering limited access. This also results in a smoother transaction with less expense, stress and emotion. When contracts are signed, the sellers are usually quite relieved and start planning holidays and how they are going to spend their money. The reality is though, the transaction is far from over as the buyers will have their professional advisors lined up to pull the business apart, in their search for anomalies in the due diligence (DD) process. Unfortunately, sellers often refuse to cooperate with DD requests and are reluctant to provide the necessary information, restricting advisors’ ability to confirm the business is actually what we have portrayed. Lack of cooperation at this point typically ends in a terminated contract.

requests and just want to move on with the next phase of their lives. The DD is a critical process - don’t assume buyers will turn a blind eye. Clever sellers will understand this and work with the broker to ensure all information is available upfront, prior to the business actually going to market. As they say, ‘proper preparation prevents poor performance’. ca

Buyers have every right to investigate the facts and figures when purchasing a business and, naturally, it’s assumed an uncooperative seller is holding back and hiding something. This is not the message a nervous buyer wants! Our experience suggests the sellers are probably just emotional and not hiding anything. Often they don’t understand the relevance of the

Rod Russell, Savvy Business Sales

Rod’s unrivalled professionalism and years of experience have earned him the reputation as the Sunshine Coast’s most successful business broker. He continues to raise the standards in business sales and make people’s dreams of owning their own business a reality.

Plan your own touring experience

HEALTH PRECINT HAVE YOU GOT YOUR FINGER ON THE PULSE? With the Sunshine Coast Health Precinct set to open its doors in 2017, employment opportunities on the Coast have never been more exciting.

THE HEALTH PRECINCT WILL NEED PEOPLE WITH SKILLS IN: > Business administration > Accounting and finance

The hospital and surrounding medical precinct will create thousands of new jobs in both the clinical and nonclinical sectors and will need capable, confident and caring people with the skills, training and education to make its launch a success.

> Information technology

TAFE Queensland East Coast is an official training partner and is excited to deliver quality education and training from inside the Health Precinct in the highly anticipated purpose-built Sunshine Coast Health Institute (SCHI).

> Aged care

Now is the time to ensure you are in the best position to maximise the opportunities the new Health Precinct will offer.



> Work, health and safety > Hospitality > Cookery

> Nursing > Dental > Health administration > Health services > Community pharmacy

TRAINING THAT TAKES YOU PLACES A change in season means it’s time to restock your Summer wardrobe and Sunshine Coast fashion designer Natalie Cunningham is on hand to help you step out onto the sand in style and shine vibrantly this Summer. Natalie is a TAFE Queensland East Coast graduate and the award winning Indigenous fashion designer behind acclaimed label Native Swimwear Australia.

“We have a beautiful and unique culture and I see it as my calling to share it with the world through the best way I know how,” she said.

The first ever Indigenous Australian to showcase at New York Fashion Week, Natalie is renowned throughout the world for her flair with authentic and flamboyant Indigenous Australian prints, quality textiles and vibrant colours.

Natalie is proud to not only pay homage to her Aboriginal family, but also create beautifully shaped swimwear for women and mothers ensuring they feel confident and comfortable while at the beach and in the water.

“My Aboriginal heritage is what inspires my designs, using Indigenous paintings on my designs so that their dreamtime stories are told far and wide,” Natalie said.

“I was a young mum at just 21, I’ve had four children and life is busy trying to juggle everything, we don’t always have time to fit in that workout so I decided to design swimwear with added stomach and breast support for us busy Mums” Natalie said.

BELOW: Natalie Cunningham using her TAFE training to take on the world.

“I began my journey at TAFE enrolling in the Diploma of Clothing, Textiles and Footwear and now 10 years on, I have made shapewear in Swimwear Sexy!” “My label is iconic to this country so I’m planning on growing it so that it’s

PHOTO: Peter Trainer Photography

“ We have a beautiful and unique culture and I see it as my calling to share it with the world through the best way I know how.” available at all the tourist hotspots around Australia like Bondi, Noosa, Byron & Uluru,” she said. Natalie is fulfilling her dreams and continuing to further her skills and grow her label throughout Australia and the world.

TAFE TRAINING CAN TAKE YOU PLACES Visit or call 1300 656 188 today to find out how.



reading age

A new study says it has ended the long-lasting debate on the causes of dyslexia, and also opened the way to a new approach for early identification and interventions for the ten per cent of children for whom reading is extremely difficult.


The researchers studied Italian-speaking children for a period of three years, from the time they were pre-reading kindergarteners until they entered second grade.

A little later (1997) Lewine (Associate Professor, Department of Neurology, at the University of Kansas Medical Centre) utilised magnetoencephalography (MEG) to characterise visual responses in conditions with and without lenses. His data suggests that the coloured Irlen filter lenses provide for normalisation and crystallisation of visual information processing in individuals with Irlen Syndrome.

For children with dyslexia, the trouble begins even before they start reading, and for reasons that don’t necessarily reflect other language skills. Researchers say their new report reveals a causal connection between early problems with visual attention and a later diagnosis of dyslexia.

Andrea Facoetti of the University of Padua in Italy, and a team including Sandro Franceschini, Simone Gori, Milena Ruffino, and Katia Pedrolli, assessed pre-readers for visual spatial attention - that is, the ability to filter relevant versus irrelevant information - through tests that asked them to pick out specific symbols amid distractions. The children also took tests on syllable identification, verbal short-term memory, and rapid colour naming, followed over the next two years by measures of reading. Those test results showed that kids who initially had trouble with visual attention were also the ones to later struggle in reading.

The above study is just one of many which are finding that difficulty learning to read is not necessarily a language problem (phonics, word attack skills et cetera) but may be a problem with the vision system. In the early 1990s, Dr Margaret Livingstone and her colleagues from the Harvard Medical School found there is sometimes a mistiming of the messages travelling down the two pathways in the optic nerve, causing some confusion. For some dyslexic people, their rapid visual system operates a tad slower than it should, with the result that the words seem to slide around the page.

So, for some, not all, dyslexics, the vision system may well be the culprit in difficulty learning to read, not a problem with language at all. Source: dyslexia_reading_age-88749 . m

“Visual attention deficits are surprisingly way more predictive of future reading disorders than are language abilities at the pre-reading stage,” said Facoetti. “This is a radical change to the theoretical framework explaining dyslexia. It forces us to rewrite what is known about the disorder and to change rehabilitation treatments in order to reduce its impact.” He says that simple visual-attention tasks should improve the early identification of children at risk for dyslexia. “Because recent studies show that specific pre-reading programs can improve reading abilities, children at risk for dyslexia could be treated with preventive remediation programs of visual spatial attention before they learn to read.”

About Peter Freney from Irlen Clinic Peter has been involved all of his adult life with teaching and learning. As a School Principal in all sizes of schools, and later as a School Inspector, he has consistently tried to find better answers to how students learn, and why some find it so hard. The last twenty years have been focused on one piece of that puzzle: dyslexia and visual processing. B. ED.(UQ), M. Ed. (James Cook), M.Ed. (Canberra University), FACEL (Qld)

IS YOUR CHILD WORRIED BY Headaches, Glare, Sore Eyes? Are they a poor reader, find words confusing, have difficulty reading the blackboard? PERHAPS YOUR CHILD HAS A FORM OF VISUAL DYSLEXIA The answer could be as simple as a pair of special Irlen Tinted glasses. With 23 years on the Coast the Irlen Clinic has been helping children and adults successfully for years.

Go to Press on Irlen Symptoms, then Self-Test to do your own test, if you get a considerable number of yes’s then the Irlen Method could be your answer.

Located at Buderim. Call today to find out if this could be the answer for your child on 5445 2458

MENTIO N THIS AD to receive a free FRAME fo r every pa ir of Irlen gla sses purchas ed | (07) 5326 1668 | 1/171 Brisbane Rd, Mooloolaba



JUST ‘WHITE’! In 1993, Michael and Roz White purchased their first convenience store. It was a little Night Owl store on Aerodrome Road in Maroochydore. By Shari Hall Both coming from a banking background, they entered the supermarket industry green, naïve and inexperienced, but the timing seemed right and they were keen to take on the challenge of a new venture. Today, 23 years later, the Sunshine Coast community can visit any one of four White’s IGAs and be guaranteed to receive a ‘top notch unique shopping experience’! Eager to learn the industry, working within the Night Owl franchise model provided them with the initial necessary education and support they needed to develop their dream for the future. With a lot of love and attention, they nurtured their investment into a profitable store within five years. “We have worked hard over the years to build our business with a continuous improvement approach, always striving for excellence. We’ve built slowly, choosing areas of growth, and have made a good hard effort to constantly create new opportunities,” says Roz. Soon thereafter, they purchased their second store, the 24hour Mooloolaba Night Owl. Over the years, they have carefully approached business owners of old, run-down stores and, with Michael’s drive, were able to find opportunities to expand their empire. By 2004 they had acquired the AUR store (a brand that no longer exists) in Mt Coolum, and the Bli Bli IGA. They purchased a store each year from 2004-2007, expanding to Tin Can Bay, Rothwell and Mooloolah Valley, eventually owning six stores simultaneously. For some, it may not be easy to make the hard choices, but after

closely examining store profitability, they decided to off-load those that were not performing to their expectations. Instead, now as seasoned industry professionals, the Whites became IGA retailers and made a strategic decision to focus and consolidate on their most successful stores. They converted their Mt Coolum store into an IGA and relocated its premises, and completely rebuilt the Bli Bli location to create their first Supa IGA at the River Markets, six times the size of the original, whilst re-developing and extending the River Markets Shopping Centre at the same time. “We focused on making the four remaining stores more profitable and diversified in commercial property development, better presented, and improved our internal processes to create more efficient models. It’s a continual process of refinement and improvement,” says Roz. She said the key is patience, consistency, perseverance, and evolution over time. The difference is evident when one walks into a White’s IGA. Roz travelled extensively overseas, studying supermarket models all over the world, looking at different concepts, retail markets, then adapting those global views to fit the local community. It is clear that years of research and applied customer feedback have influenced the presentation of the new Peregian Beach IGA, their most recent store, which opened in September 2016. The process began more than five years ago when the Whites started negotiations with a developer named Tony Scanlon. Careful attention was taken to provide a footprint within the Peregian Beach shopping centre that was accessible, a good fit with the community and its beautiful environment, as well as

Roz and Sophie White

acceptable to the Council. Additionally, Roz says she “spent a lot of time researching the local demographic and target market. I studied for quite a long time to identify what it was I thought we should deliver to the locals - it’s a beautiful area and I asked the locals what they wanted.” At the new Peregian Beach IGA there’s a big emphasis on fresh food and healthy eating. Food that is unique and locally sourced, as well as a café serving barista-made coffees, has created an exciting, tailor-made shopping destination for the local community. The Whites are proud to be local, live local, and support local producers. Their excitement for the new store is enhanced by their outstanding team.

For 35 years Sunshine Coast residents have turned to Griffiths Parry Lawyers & Notary for practical legal advice they can depend on.

There is indeed something special about this store. With parquetry wooden floors, and custom-designed signs guiding you along your way from the butcher, to the bakery, to the pantry, it is a food shopper’s delight.

Our legal team has the collective wisdom and experience to look after your legal needs. Managing Director and owner Alan Parry leads one of the Coast’s largest, longest established and most reputable law firms providing top notch legal services in a relaxed and comfortable environment to a diverse clientele.

From the beautiful fresh local produce to the chic, modern interior, the Whites have created an engaging shopping experience.

Trust in our team

“I want our customers to know that we are providing them with a real world class shopping destination,” says Roz. Throughout their journey, the Whites have encountered many challenges, some that would make them think it would be easier to walk away than stay. But they have learned to never give up, and to constantly seek improvement for themselves and the communities they support. The Peregian Beach area is growing and developing new estates. And the timing couldn’t be better for Roz and Michael White to see their vision come to fruition. e

Alan Parry

Managing Director

Joanna Sheridan Solicitor

Paul Davis

Tim McClymont



Tracy Price Solicitor

Business Law Services

Family Law Services

• Business sales and purchases • Business structures/asset protection • Franchising • Commercial agreements • Intellectual property • General business/legal requirements • Insolvency

• Separation and divorce • Spousal maintenance • Parent arrangements & relocations • Child support • Finance arrangements (prenuptials) • Domestic violence • Property settlement • De Facto relationship • Civil partnerships

Property Law Services • Conveyancing (Commercial & Industrial) • Conveyancing (Houses, Land & Units) • Development (Subdivision & Community Title Schemes) • Leasing (Commercial & Retail) • Motels, Hotels, Caravan Parks • Retirement Villages • Management Rights

Wills, Estates & Enduring Powers of Attorney • • • •

Wills and Power of Attorney Estate Planning Estate Administration Trusts and Superannuation Funds

Litigation • Commercial Disputes • Will & Estate Disputes • Compensation Claims

Call 5390 1400, visit or stop by Level 2, 12 Innovation Parkway, Birtinya to meet one of the team


HOW TO GET YOUR CAR LOAN APPROVED – EVEN IF YOU HAVE Everyone deserves a second chance, even if they don’t have a perfect credit rating. In finance, there is a commonly known rule of The 5 Cs - Capacity, Character, Collateral, Capital and Conditions. By considering these 5 Cs, you can formulate your application to overcome any concerns the lender might have in relation to your prior bad credit. It’s all about giving the lender confidence that you are going to pay back the loan; the 5 Cs can prove to the finance company that you are a good risk for the car loan.

1. CAPACITY C  apacity means serviceability or affordability - your ability to repay the new loan that you are wanting. So think about ways you can demonstrate that you have or will have the cash flow to repay the loan.

2. CHARACTER Character is about proving that you have the intent and want to pay back the loan.

3. COLLATERAL C  ollateral or security is offering the lender your car or other assets as security to protect the lender against a loss if you are unable to repay the loan

bad credit 4. CAPITAL

When you are purchasing a car and you are able to pay some deposit, that’s a big advantage and is really going to help you get the loan.



If you have bad credit, you’re going to get a loan that is conditioned, with higher interest rates and higher fees than ideally you would want. The KEY here is to pay this loan perfectly on time and use this loan as a stepping stone to more traditional finance. So, those are the 5 Cs of credit and, regardless of how bad your credit is, if you follow these steps and talk to experienced brokers, they will do their best to get your application approved.. m

Dan Fox, Fox Car Loans

After 17 years’ experience with several finance companies, Dan decided to establish Fox Car Loans in 2006 to offer customers the best possible finance solutions for their individual circumstances. Dan is a former Australian jet ski champion and is passionate about helping various organisations and holds various volunteer and executive positions with several non-profit organisations in Australia.


Yes to...

3 Personal Car Loans 3 Business Car Loans 3 Classic Car Loans 3 Bad Credit Car Loans




By Erica Jackson Infocus Sunshine Coast

Pop the champagne this NYE and enjoy yourself! But remember that your January 1 hangover may be compounded by Centrelink’s changes to the Age Pension Assets Test. This change will not impact people already getting the full Age Pension, so the vast majority of pensioners will continue to be in the same position. However, there are many part-pensioners who are faced with the potential of a significant reduction in their pension, or the possibility of it ceasing altogether. A little less champers in 2017? WILL I BE AFFECTED? • Are you a member of a couple who own their home and have more than $816,000 of combined assets? If so, your pension is about to cease! • Are you a single person, own your home and have more than $300,000 of assets? If so, your pension is about to go down. Not a lot, but it’s worth being prepared.

• But what happens if the same single homeowner has $542,500 of assets? Your pension is about to cease. If any of the above apply to you, then now is the time to find out what your options are and take action if required.

You need to talk to your Financial Adviser today about protecting your retirement income. There are a number of strategies you can implement to help you retain your pension income. Act now so that you can continue to enjoy bubbles next year, and beyond! This information is of a general nature only and neither represents nor is intended to be specific advice on any particular matter. Infocus Securities Australia Pty Ltd strongly suggests that no person should act specifically on the basis of the information contained herein but should seek appropriate professional advice based upon their own personal circumstances. Sunshine Coast Financial Planning Pty Ltd 34 133 955 736 is a Corporate Authorised Representative of Infocus Securities Australia Pty Ltd ABN 47 097 797 049 AFSL and Australian

Credit Licence No. 236523 trading as Infocus Money Management. m



Your investment property may be your most important asset.

When you lease your property to a tenant, it is important to document the condition of the property in minute detail on the Entry Condition Report (Form 1a). This could be the difference between a profit or loss for the landlord. Prior to a tenant taking possession of a property, the lessor/agent will complete and sign the entry condition report. The report includes a detailed description of every part of the property, from the walls, ceilings and floor coverings to light fittings, appliances, and other fittings. Supported by photos taken of each room, section by section, this report will be used for comparison at the end of the tenancy. Once completed, tenants have the option to go through the report to confirm its accuracy and make any additional comments. Within three days, the report must be signed and returned to the property manager. Any discrepancies within the report will be discussed and resolved to ensure a smooth tenancy with no apparent maintenance issues. The final report is then issued to the tenant within 14 days. Maintaining a property in excellent condition enables the investor to attract good, long-term tenants, and charge the best possible rental rate for the property. A comprehensive condition report will be a vital

is gold

tool in getting a bond refunded to the tenant at the end of the lease. However, it will also be the evidence and documentation needed to retain a bond to make appropriate repairs when necessary.

Should any disagreements not be resolved through the Residential Tenancies Authority, the QCAT tribunal magistrate will use the Entry Condition Report to settle the matter. It is, therefore, vitally important that both parties treat this report as gold, as it does play a major role in any tenancy.


Anita, Terreno Management

Anita has owned and operated a successful real estate business for 21 years, using her excellent working knowledge of RTA rules and regulations, and the Property Agents and the Property Occupations Act of 2014. Anita strives to fulfil her obligations when it comes to landlords and tenants alike and, having built an excellent reputation across a wide sector of the property industry nationally, her services are highly in demand.

A needle in a haystack. Finding it is rewarding. Knowing what to do with it is the trick.

{ PREDICTABLY UNCOMMON } You cannot underestimate the importance of thoroughness and the attention to detail we adopt for our clients to ďŹ nd that one thing that might make a dierence. That’s why we are recognised for being predictable - but only in our search for uncommon solutions. Hence our motto.



Superior Screens specialise in manufacturing an extensive range of COLORBOND® steel and aluminium fixed and adjustable louvres, plantation shutters, lattice and slatting products.

YOUR LOCAL EXPERTS SERVICING THE SUNSHNE COAST! Our beautifully crafted, ultra-low maintenance COLORBOND® steel and aluminium products include: Awnings • Balustrade • Carports • Enclosures ♦ Fences • Gables • Gates • Hand Rails • Insect Screens • Lattice • Laser Cut Panels • Louvres ♦ Patio Screens • Pergolas • Privacy Screens ♦ Signage • Shelters • Shutters • Window Screens Need a shed? We are your local Authorised Agents for Wide Span Sheds.



A. 9 Newing Way, Caloundra (off Mark Rd at Daniel Street Roundabout) W. E.


PLAN FOR THE BEST AND BE PREPARED FOR THE Building a successful business is an achievement that has many risks, but can also deliver many rewards. Business succession planning is an essential part of mitigating some of these risks and ensuring that everything you’ve worked so hard to achieve can be protected in the longer term. It’s likely you have cover in place for your business premises, plant and equipment, stock and even your intellectual property. But what about your most important business assets - you, your business partners and the business itself? If you or one of your partners were to die tomorrow: • What would happen to the business? • Who would be responsible for running the show? • How would any debts be looked after? • Who would benefit from everything you’ve worked so hard for? While no-one can foresee or prevent unexpected events, we can help to ensure that your business is prepared. While there are various options for protecting your business and your family’s financial future, any business plan should, at a minimum, consider three key components:  Business ownership: What happens if you or a partner dies, becomes seriously ill or simply wants out of the business? Business debt: Who will be responsible? How will debts be repaid? B  usiness continuity: What if your business suddenly lost one of its key people?


most cases will be through personal insurances - namely life, total and permanent disability, and income protection. How these insurance policies are owned and paid for is extremely important. Getting the structure right can deliver tax savings for you, your dependents and your business partners, and ensure easier distribution of your estate. With a legally binding Buy-Sell Agreement and associated insurances in place, all parties are aware of their rights and obligations and a number of additional benefits will be achieved: • Certainty about what will happen and when. • Stability for your business, owners and employees. • Continuity for clients, suppliers and creditors. • An agreed sale price. • No need for additional borrowings for a business buy out. • The value of your business is preserved. This information is general information only. You should consider the appropriateness of this information with regards to your objectives, financial situation and needs. Sunshine Coast Financial Planning Pty Ltd ABN 34 133 955 736 t/a Infocus Money Management is a Corporate Authorised Representative of Infocus Securities Australia Pty Ltd ABN 47 097 797 049 AFSL and Australian Credit Licence No. 236523 trading as Infocus Money Management m

Catherine Barrett, Senior Financial Adviser, Infocus

Just as a Will sets out your preferences and wishes for your personal estate, a Buy-Sell Agreement details your agreed instructions in the event of the death, incapacitating illness or departure of you or a business partner. Buy-Sell Agreements generally include mechanisms for the sale of an owners share in a business if they die or are incapacitated. The agreement can detail who has first rights to purchase the business and at what price. It can also detail funding mechanisms, which in

What’s important to you is important to us We understand how important it is for you to make the right decision when it comes to achieving your financial goals and we would love to offer you a no obligation initial appointment (valued at $330) to discuss your aspirations and financial goals. Drop by for a coffee and a chat with one of our Financial Advisers today! Our receptionist Rihann will be happy to book a time that suits you best.

07 5443 4311

Sunshine Coast Financial Planning Pty Ltd ABN 34 133 955 736 is a Corporate Authorised Representatives of Infocus Securities Australia Pty Ltd ABN 47 097 797 049 AFSL and Australian Credit Licence No. 236523

Catherine specialises in being able to communicate between the technical and non-technical worlds. She enjoys working with professionals and business owners with detailed or complex strategies, Estate Planning and Business Succession. Insurance provides certainty and it is Catherine’s role to ensure you have certainty in relation to your business and/or personal life with

Dear Alvia. ..

Dear C is over is very How you tell someone it t are very accepted personal, email and tex these days and it also forms of communication time to process their gives the other person of you, so it might in feelings, not in front o, remember to be fact be a better way. Als will you sleep that break-up prepared, where cial and practical night and all the finan can help you work aspects from there, we out a plan.


Dear Alvia Is it true that the women always get a better deal with the kids and financially From R Dear R The legal system is fair for both sexes, it all depends on your individual circumstance. Today, more fathers are sharing the care of their children 50/50. For your individual matter, we suggest you meet with one of our independent lawyers who will advise you where you sit legally. ca


Alvia Turney, Act4Tomorrow Separation Specialists “If separation is inevitable, be informed, work through a plan, compromise, and get sensible legal advice.” Programmes to find clarity whether to stay or separate. If breaking up is inevitable we manage your situation for a better way to separate. Ph: 0414 675 050

What would $25,000* do for your business? Ease cash flow pressure Relieve financial stress Give yourself more freedom

for your business


Dear Alvia to my partner to tell My family say’s I owe it r, is it wrong to give him face to face it’s ove him a letter? From C

It’s time to give yourself a break. Enter now!


SMS the word WIN25k to 0437 333 075 or visit

1300 BARTER (1300 227 837) * Bartercard trade dollars, terms and conditions apply.



CREATE SELF By Harry Palmer

We’ve all had the experience of reading a good book or watching a good drama and for a while assuming some aspect of one of the characters. Maybe we pick up a new expression or a new way of dressing; maybe we pick up a swagger or an intriguing opinion. It feels good to explore the new viewpoint.

In our hearts, we know it’s only play-acting and soon our real self reappears, but what if...?

as which overlays are to be addressed), but the determination to change something is remarkably analogous.

On the negative side, most of us have had the experience of recognising some aspect—from someone we didn’t particularly admire—as part of our self. Maybe we catch ourselves treating a child like someone once treated us, or expressing an opinion whose only basis is that we resisted it when we heard somebody else express it.

The most basic means of modifying an overlay, and probably the least dangerous, consists of reacquainting the individual with the recordings of forgotten events that are causing him to assert the overlay. The hope is that he will draw new conclusions and alter his own overlay, thereby achieving a change in self.

Even more alarming, we may discover we have the same illness or infirmity of body that some other person we knew had—some other self we may not have treated as well as we should have. And try as we might to suppress this resisted aspect, it reappears, but what if...? When we begin to study what is known about the structure of the self, we find it consists of preferences (beliefs) and a relative time-space location from which the preferences are asserted. The preferences are like the semi-transparent overlays that turn the white light of a projector into an image on a screen. Some of the overlays we cannot easily remove because they contain a forgotten recording of events that automatically assert the overlay as the ONLY choice. The image projected through these overlays onto the screen is sensed as, “Here I am, this is me.” ...who would turn their back when the gift of standing at the helm of life is offered? Most of this is pretty standard phil-ligion-ology (PHIL-osophy, reLIGION, psych-OLOGY) and is understood by most of the more clever schools. But since each school is subject to its own belief system overlays, there are wide disagreements as to which overlays are preferable. A common denominator is that almost every school will argue for some and against others. The goal of installing, removing or modifying the overlays is the principal task addressed by most of the doctrines, scriptures, or technologies generated by these schools. The means differ (as well

The major difficulty with such an approach is illustrated by the fact that when white light is projected through both a blue overlay and a yellow overlay, it will appear on the screen as green. If we decide to eliminate the green light, we will probably go looking for a green overlay, which in this case doesn’t exist. If the green light represents a psychosomatic illness or a state of depression or an unacceptable behavior, we might have some difficulty in locating the exact combination of overlays that is responsible for the condition’s creation.

This stumbling block has left many of us wishing that we could remove all the overlays, ensuring that the condition is eliminated. Then on a blank screen, we could replace selected overlays to generate the self that would interest the people we wish to attract, or to generate the self that would align with what we want to achieve—deliberately creating ourselves. And literally, that is what The Avatar Course allows us to do. One of the results we experience on Avatar is the ability to closely approach identityless-ness. In other words, to experience a self that is without aspect or location. That state is true self, the AVATAR. It is an enlightening, an in-everymoment ability, to make any choice or none, to select our own overlays.

Avatar offers us the opportunity to create the image of life that we prefer.

The first task we face as new Avatars is to integrate the efforts that have previously obstructed our choices. The world obligingly presents them. To many of us, this integration is an even greater challenge than the exercises on the course, but who would turn their back when the gift of standing at the helm of life is offered? Could anyone have ever dreamed what an incredible opportunity the Avatar materials present?

Avatar doesn't offer you answers, it offers you the tools to find your answers To find out more about an upcoming Avatar course near you, go to Call Caroline Clark on 04999 993 966 or email

Love Our Community And Locavores

All content copyright 2010, Star’s Edge, Inc. EPC is a service mark of Star’s Edge, Inc. Avatar®, ReSurfacing®, Thoughtstorm®, Love Precious Humanity®, Enlightened Planetary Civilization® and Star’s Edge International® are registered trademarks of Star’s Edge, Inc. All rights reserved.

WHITE’S IGA National Award Winner 2015 and 2016


savvy. the power and the passion.



Central Qld Distribution $3.6m



Wholesale Sales Kawana $1.6m

here is a sample of what our clients have to say: The standout feature for me in dealing “ with Savvy Business Sales was the level of communication and professionalism from all staff. I was always kept informed even when the news was not ideal. Rod never shied away from having those difficult conversations, and I will always be very grateful for the way he dealt with those situations. I have no hesitation in recommending Savvy Business Sales to anyone looking to sell their Business, they are an outstanding group of people who have helped me move onto the next stage in my life. J Taylor

We had been searching to buy a business for “ 12 months and been through the process of many

inquiries and drawn out processes with no success. We approached Savvy Business Sales, who from the start made the process pleasurable with no sales pressure. Savvy informed us of suitable businesses and we quickly found one which ended up being our purchase, and it has not disappointed us! The service provided and the way the transaction was handled was absolutely professional, in fact second to none. We highly recommend Savvy Business Sales to any prospective business buyer and we would not hesitate in J&F doing business with the Savvy team in the future.

15 million reasons to choose savvY.

If you are considering buying or selling a business, call the Sunshine Coast’s most experienced brokerage.

July to November is traditionally our busiest time with over $15 million worth of businesses currently under contract. List with Savvy now and take advantage of our combined experience and unmatched ability to connect buyers with sellers.


UNDER CONTRACT - Harley Dealer & Freehold


UNDER CONTRACT - Leading Food Distributor


UNDER CONTRACT - Battery World Franchise


UNDER CONTRACT - Jewellery Franchise


UNDER CONTRACT - Management Rights


UNDER CONTRACT - Tourism Industry Niche


UNDER CONTRACT - National Manufacturing



Call today T 5444 3300 114 Brisbane Road, Mooloolaba

- Freehold Self Storage Facility


There are many benefits to buying a duplex off-the-plan and building; here are just a few: • Land pricing: Often you are signing a contract for the land months before the land is complete and has titles. The price is secured and any increase in values is to your advantage. Especially if you are buying in Stage 1 of an estate. • Stamp duty: This can be a large cost when purchasing a property. If you buy a duplex as a house and land package, you only pay stamp duty on the land, and not the build, so this is a great saving. It’s money in your pocket, instead of the Government’s!

repairs and maintenance costs as an old property, and is covered under a builder’s warranty for six to twelve months. • Potential income: Whether you are an owner-occupier or an investor, you can receive an income from having two dwellings. An owner-occupier can live in one and rent out the other to supplement their income, or an investor can rent out both to have positive cash flow. m

Tracy Drent and Paula Harris, Vizion Group Qld

With over 20 years’ experience in property investment Paula and Denis Harris and Tracy and Rudy Drent came together with the goal of helping others with a key focus on positive cash flow properties for the first time investor or for the experienced investor looking for that unique asset that complements any portfolio.

• Tax Depreciation: The ATO allows investors to claim depreciation as a tax deduction and new properties have a greater depreciation level. • E  nergy Efficiency: New properties must meet very strict energy efficiency requirements, which reduces power bills and provides a greater level of comfort for residents. • Repairs and maintenance: A new duplex won’t have the same

Duplex/Dual Occupancy Properties Positive Cashflow AND Instant Equity

Ph: 0438 534 930




THRIVING ON CHANGE AND CHALLENGE When someone says they grew up on a farm, one instantly imagines an idyllic childhood, spent playing in grassy fields, riding horses, feeding chickens, or milking cows. For Kristen Beckhaus, catching crayfish in dams on a lazy Saturday afternoon was a favourite way to pass the time in Northwestern NSW. By Shari Hall

But everything changed for her when she was sent to an all-girls boarding school in Sydney at the age of 12. While educationally, she believes it was the best thing that could have happened to her, living with loads of teenage girls for the majority of the year, and only visiting her beloved farm home during school holidays, definitely challenged her.

However, she believes those challenges, and the skills she acquired to deal with them, helped develop the woman she is today, as director and sole private solicitor at Beckhaus Legal in Nambour. “I know now that I need that constant change and challenge to keep me interested in what I’m doing. I also get a lot of satisfaction out of helping people,” she said. These qualities subsequently led her to obtain a Bachelor of Commerce and Law at the University of NSW, and pursue a career in the legal profession. Returning from an 18-month work assignment with an IT company in London, Kristen completed her Law degree and relocated to Brisbane. Her legal career began as a prosecutor for the Office of the Director of Public Prosecutions, in the regional office at Beenleigh. After two-and-a-half years and, by now, quite familiar with the Criminal Code (Qld), she made the decision to move into private practice in 2006, working for H Drakos & Company in West End. It was a job she loved. For seven years, she worked on civil and commercial litigation, criminal matters, wills and estates, and leasing. There was never a dull moment, and there were challenges aplenty! “I love that the law is always changing and evolving and you’re continuously required to keep learning new things,” she said. For some time, however, the Sunshine Coast had been beckoning. Her family had been living there since the 1980s

and Kristen always wanted to join them, but hadn’t found the right employment opportunity. It arose on a trip to the Sunny Coast for Melbourne Cup Day in 2013. Word had spread that she was looking for a new position, and when long-time family lawyer, Warren Gardiner, offered to sell her his law practice, the deal was done. Ms Beckhaus found herself the head of her own legal firm and, by Christmas 2013, she had moved to her dream location for family, and her dream job. Kristen prides herself on being a little different from most lawyers. Having learned from two of the ‘most approachable’ lawyers she knows, as a solo practitioner with a general practice, she is wholly dedicated to providing personalised, hands-on service to every client who comes through the door. With one staff member to assist with conveyancing, being constantly available to answer client queries has placed her in a class all her own. She helps clients with a range of different issues, from the elderly couple seeking to renew their Wills, to the young couple buying their first home, to the person wanting to purchase a new or existing business. Being willing to share her personal experiences with clients as well, has added to her point of difference.

“I’m quite open to discussing my personal experiences with clients, particularly as a new business owner. I find a lot of my commercial clients appreciate this. I know the laws that govern what they’re doing, but I also understand first-hand, issues with employing staff, paying taxes, getting paid, and more. It sometimes makes me a little more human to talk about these things, I think.”

A New You

More than a holiday, it’s about your life! Living Valley is a world renowned health retreat with a consistent record of success. Our team includes therapists, naturopaths and carers all dedicated to providing you with the optimal opportunity to heal, using the most up-to-date therapies, information and clinical advice available.

Call us now: 1800 644 733 or visit

Being vested in her community is something Kristen is quite passionate about. As a board member of the Nambour Tramway Company, she has become involved in Tramfest events, council meetings, and securing approximately $500,000 in federal funding for the new Tram project. “I’ve seen how passionate people are about Nambour, and watching it change and evolve has become quite exciting. The implementation of the tram has the potential to change the whole character of Howard Street. I had no idea what potential it had and what amazing things it can do for Nambour!” She’s a woman who has learned to thrive on change, new challenges, and helping others. And it will be exciting to see what lies in store for her future. e


Detox & Wellness Retreat


Noosa Hinterland

SMALL BUSINESS X FACTOR REVEALED: Get the Step-by-Step Strategy behind Beefy’s Pies Stunning Continual Growth and How to apply it to ANY Business Free Web Event: Learn directly from the guy who has been quietly mentoring Beefy’s pies into a Queensland icon (from a small bakery to 9 company owned stores, multiple national award winners, 150+ employees and growing)

By Registering for this free educational Webinar you will also receive a FULL copy of the book that the owner of Beefy’s has relied on to create continual business success in both good and bad times. Use this link to register:

the past 4 years. The same step-bystep advice, strategy and systems taught to Mark will be revealed for FREE on the Web Event.

● Mark got rid of 80% of his timewasting workload – he now has quality time to work ON the business

Have you ever wondered what makes one business more successful than another? It’s not the money they put into it and it’s definitely not the hours worked. The answer lies in being able to free yourself up from the ‘daily stuff’ so that you can focus on the critical things you need to do to grow the business. Mark Hobbs, the Founder of Beefy’s Pies, met the author of the book, George Bakrnchev, on the Sunshine Coast. He recalls the instant connection he had with George. “He understood my frustrations of trying to grow my business. I fessed up that I wasn’t devoting enough time to my family, that my health was far from ideal and how the financial cost of trying to make it all work would keep me up at night stressing.” That’s when George looked me in the eyes and gave me the following life changing advice: ‘Mark, go home, read the first 4 Lessons in the book. If they don’t reveal the Business X Factor to you then you and I will never be able to work together.’ That was the beginning of the big shift in results for Mark. George has been personally mentoring Mark for

By implementing George’s advice, here are some of the results Mark and his team have been able to achieve:

● He added 50% more stores – this has dramatically increased the number of new customers ● The Beefy’s Team created & won Australia’s Best Gluten Free pie – this has given them instant credibility in a new marketplace ● They created an Australia-Wide Beefy’s Pie Home Delivery service – now serving pie lovers all across the country ●Mark decreased his personal working hours by 63% - he understood that a business must give you more life, not take it away from you. ● Mark abolished Time Management and now uses George’s RedYellow-Green Day® System ● Takes uninterrupted holiday time – Mark now gets to ‘be’ with his family like never before. ● Freed himself up to take on bigger opportunities – no longer trapped in the daily grind Register now for the Free Web Event and see for yourself how George’s trademarked step-bystep systems can be applied easily to your business.

FREE Web Event by Beefy’s Pies Own Personal Mentor The Business X Factor Behind Beefy’s Pies Stunning Continual Growth Meet Beefy’s Business Mentor: Best Selling Business Author & Business Strategist George Bakrnchev. George is the founder of the highly regarded Grow Business Grow Program and is a multiple bestselling author. He has a Bachelor of Behavioural Science Degree with a double major in human applied psychology. He has dedicated his life to helping business owners live a bigger, better life. He’s been featured on Channel 7,The Australian and the ABC.

Register for this FREE Web Event Includes A Free Bonus Gift! A full electronic copy of George Bakrnchev’s best selling business success book

The 8th Day of the Week valued at RRP: $19.95

Limited free space, register now at:

The Sunshine Coast Recreation Centre is located between Currimundi Beach and the mouth of Currimundi Lake, just north of Caloundra.

The centre has recently undergone a $7.1 million facelift, with accommodation, dining and activity facilities receiving a major overhaul. The redevelopment included revamped accommodation, a new undercover outdoor eating area, and a covered transit area catering for up to 200 people, with easy access for buses and featuring a central meeting point. Also included are two new activities, an indoor rock wall and a two-story caving system, which is the first of its kind in Australia.


reflection to finish the session; while also allowing plenty of time for participants to enjoy the activity. This engaging experiential learning process allows participants to have fun while they acquire, practise, and refine the key outcomes of your themed program. The Coast Camp and Sports Camp has been popular with community and sporting organisations. The Coast Camp includes accommodation and facilities with the option to add whatever else you need. The Sports Camp, which includes accommodation and facilities, is exclusively for not-for-profit sport and recreation organisations. All of Sunshine Coast Recreation Centre’s camp packages can be fully customised to meet your group’s needs. For more information on their packages or to make a booking enquiry, visit the camp package information on page 98. e Ph. 5420 7500

Some of the existing accommodation was demolished and two new blocks constructed, consisting of one and two bedroom units with ensuites that service existing client groups as well as a new weekend and tourist market. Through the redevelopment, Sunshine Coast Recreation Centre is already attracting more business through its three different camp package options, Adventure, Sports and Coast Camps. The Adventure Camp has been the most popular with schools. This is an all-inclusive, activity based camp. On offer are four different themed programs of instructor-led activities that emphasise health and well-being, team building, resilience, and leadership through a fun, challenging, relevant and engaging experiential learning process. This is achieved by using specific language when frontloading key objectives, coaching throughout the activity, and guided

Canapés – Party hat menu Minimum 60 Guests

$30 per head

 Select 3 cold and 3 hot  1 Hour of continuous service  Menu price is inclusive of chef and food service staff  20% non-refundable deposit required to secure the function date and full payment to be made 48 hours prior to start of function.

COLD • • • • • • • • • •

Mini bruschettas with shaved parmesan cheese (v) Mini kalamata olive tapenade tartlets (v) Cucumber and feta rolls (gf,v) Roasted capsicum and rocket wraps (v) Dill and ricotta palmiers (v) Roquefort tartlets (v) Hungarian salami crostini Rockmelon wrap in palmer ham (gf) Basil and cream cheese puffs (v) Roast chicken and sundried tomato finger sandwiches Phone 5492 8536 or 0427 746 193

HOT • • • • • • • • • •

Cocktail spring rolls with sweet chilli sauce (v) Pumpkin, brie and black pepper tartlets (v) Salt and pepper squid Cocktail sausage rolls Crumbed dory with lemon aioli Mini savoury pies Chicken goujons with tomato relish Tempura garlic prawns Chicken and rosemary puffs Mini Lamb and mint skewers (gf)







If you’re thinking about building on the Sunshine Coast then you are lucky enough to have the best builders in Australia to choose from.

These insider tips have been created by people in the building industry, and by families who are currently building a home, and have experienced both the good and the bad. CHECK THE BUILDERS LICENCE This is done by obtaining the QBCC number associated with the builder and typing it into the website http://www.onlineservices.qbcc. SearchBSALicenseeContent.aspx


of what they are doing for the Sunshine Coast, and want everybody to know they are responsible. SPEAK TO TRADES AND SUPPLIERS First, you need to ask the trades and suppliers if the building company has been paying their bills on time. If they have, you can rest easy knowing the building company is well managed and not at risk of going broke during the construction of your home. Secondly, ask the tradies if they like working for the building company. The happier the tradies building your home, the better quality it will be! m

Daniel Chapman, Stroud Homes

Check how many builds are being completed by the company each year, and if there have been any directions to rectify given by the QBCC. In negotiations, always ask for the company’s builders licence number. If there is any hesitation to provide it, this is your first massive red light! Watch out for builders who set up dummy companies with similar names to hide how many directions to rectify they have been given by the QBCC. IS THE BUILDER PROUD OF HIS WORK? Before you commit to one builder make sure you ask to meet the director first. Ask the director if they have company stickers on their personal car or their spouse’s car. Why? Every builder should be proud

Hanging around building sites since he was old enough to hold a hammer, it was only natural Dan would follow his grandfather, uncle, and older brother to become a builder. One of the first things you’ll notice about Daniel Chapman is the relationship he builds with those he builds for. When someone’s building a home for you it’s important that you’re both on the same page, and Dan has the ability to deal with both customers and his team with a great professional, friendly attitude.

QUALITY MATTERS TO US AT STROUD HOMES. That’s why we only use the best quality products and building practices including our three coat paint system using paints from Wattyl, an Australian Icon since 1915.

Lead pain



A: 9 Nicklin Way, Minyama, QLD, 4575




r e t t a m that By Vickie Magic

We have all heard of the 12 Days of Christmas; well, I thought I would add something meaningful to them and give them a twist. These 12 truths or rituals could make your life MAGIC:


‘It has to be fun’. Make sure you do something each day that is fun. Doing something fun makes you happy.


‘Make sure you poo’. Yep, you must poo regularly; if you eat right, you poo right. Your health is your everything.


‘Look after me’. You are the most important person in your life. Yes you. Look after yourself. Be nice to you. Love you.


‘Open the door’. Opportunity is knocking left, right and centre. Open the damn door. Don’t let another opportunity pass you by because of fear, because of doubt, because of anything, Step up - take the risk. JUST DO IT.


‘BE ALIVE’. Live life to the absolute fullest. Be alive in every moment. Suck in every breath as deep as you can. Even as you say ‘I feel alive’, it makes you more alive. Motion = Emotion. Move your body every day.


 ‘DON’T FIX’. You are not broken, you do not need to be fixed. You are perfect. Your life is perfect. Start by telling yourself that and, little by little, you will believe it as your absolute truth and then it will be true.


 ‘What about Heaven?’ My belief is not heaven but the universe. However, I now realise they are the same. Whatever you believe, believe in it with all your heart. Believe in it fully. Live it fully. Be kind, do kind, and think kind.

#8 #9


‘Don’t be late’. Be on time, do what you say you are going to do when you say you are going to do it. We often will tell the truth to others, but not ourselves. Be true to you. Honour your word. Full stop. ‘What’s fine’. Look for what’s right all around you, then you will find it. Appreciate everything that is amazing/wonderful/magic in your life. Practise gratitude DAILY.

 ‘If not now WHEN’. Don’t delay another moment, do it now. Start now, not tomorrow, not Monday, not next week, not next month, RIGHT NOW.


‘Don’t be a BEVAN’. Seriously, sometimes we are so stupid. We stand in our own way, we sabotage ourselves. I’ve done it, you’ve done it. STOP IT. Get out of your way and stop sabotaging your own success. Recognising you are doing it is the first step to stopping.


 ‘Delve’. Delve into everything, try everything, do something new, learn something new, learning is growing. If you are not moving forward, you are standing still. If you start learning something new today, you will know it in no time at all. START NOW. f



need one?

A power of attorney is a legal document authorising another person to act on your behalf when managing your affairs.

These are some important questions to consider: Do you just want to appoint one person, or more than one person? If you appoint more than one person, do their decisions about your affairs need to be made jointly, or can either one of them make the decision alone?

A power of attorney is a convenient method of allowing someone to handle your affairs if you have an accident, go overseas, take an extended holiday, suffer from poor health or reach a stage in your life when you need greater assistance.

What happens if the person you appoint can’t fulfil their obligations when required? Would you like to appoint a back-up person to step in?

A power of attorney is just as important as a Will. Whilst a Will operates on your death, a power of attorney operates during your lifetime. There are two types of power of attorney: a general power of attorney and an enduring power of attorney. An enduring power of attorney continues even if the person giving it loses capacity to make decisions. For example, if you develop a medical condition such as dementia, or suffer a head injury which leaves you in a vegetative state. A general power of attorney comes to an end if the person giving it loses capacity. When you appoint someone to be your attorney, you can authorise that person to make financial and/or health decisions on your behalf. The appointment can commence immediately or, alternatively, when a certain event occurs. For example, your power of attorney for financial matters may commence when you leave the country for a holiday.

It’s important that you choose your attorney very carefully. They must be over 18 years of age; they must not be your health care provider; they must not be a bankrupt, and they must not be your paid carer.

Your attorney could be a close family member, a trusted friend or a professional advisor, such as your solicitor. Obviously, there are many things to consider when appointing someone as your attorney and, accordingly, it is important to discuss your concerns and needs with your solicitor. If you don’t have an attorney, and you lose capacity, there is a risk that a government department will take over your affairs, usually for a significant fee. The appointment of an attorney may be revoked by a term in the document itself, or in writing by the principal. You, as principal, need to take steps to inform your attorney that the power has been revoked. If the power of attorney documents have been registered in the power of attorney register, then you need to arrange for them to be deregistered. m

Kristen Beckhaus, Beckhaus Legal

Kristen is the Director of Beckhaus Legal with over 10 years of experience including civil and commercial litigation, criminal matters, wills and estates and leasing. Kristen is also a director for Nambour Tramway Company Ltd which is committed to the re-activation of the heritage listed tram line in Nambour and is a key element of the Nambour Activation Plan.


So it makes sense you deal with just one person for ALL your legal services Including: • • • • •

Estate Planning & Litigation Criminal Matters Business Contracts Wills & Power of Attorney Property Law & Conveyancing

Phone: 07 5441 4844

• Traffic Matters • Civil disputes, litigation and dispute resolution • Family Law • Leasing

Mobile: 0427 954 022

Suite 4, Level 1 NAB Building 38 Queen Street, Nambour Q 4560





on i t a ic n u mm o C

When we are babies, we learn to talk. It just happens. Our parents speak to us and we learn to interact and express ourselves through words. This amazing miracle, however, doesn’t necessarily qualify us later in life to be exceptional communicators.

It seems simple: I talk, you listen, message delivered and everyone’s happy. How lovely would life be if this was the reality for you, and every single message you communicated, no matter who to, was always heard, understood and articulated to such a high degree that there was never any confusion, misinterpretation or conflict. Imagine the bliss! Not just in the workplace but at home, and with your family and friends as well. Understanding how to present information at any time, including when you need to provide constructive feedback in the workplace, can greatly enhance communication. Every one of us has a preferred way of communicating and expressing our thoughts. The five senses we use are visual, auditory, kinaesthetic, gustatory and olfactory. These senses represent what we see, hear, touch or feel, taste or smell and come into play during our communications on a daily basis. In the workplace, it can be difficult to determine what each team member’s preferred method of taking in and processing information might be, so you need to balance how you present information and use your team’s varying communication styles to your advantage. • T  o take advantage of the visual senses: it is recommended to offer information in writing by using notes, memos, letters, PowerPoint and/or visual presentations or workbooks. • To benefit from the auditory senses: it is recommended to offer

information verbally through two-way conversations either face-to-face, by phone or by using Skype.

• F  or kinaesthetic senses: it is recommended to offer information that involves the person in the design, use simulations, role playing, case studies and what-if scenarios or games. Once you have established how best to present the information, check for understanding. Use reflecting skills like repetition and paraphrasing. Paraphrasing allows you to re-state what the person has said, but putting it in your own words. “So what I hear, John, is that you learn more quickly on the job by doing the task yourself rather than being shown the task.” Don’t forget to take into account how information is shared and communicated in meetings as well, or within group environments. Taking this into consideration when planning how you will share information in a meeting will ensure that everyone in the meeting is communicated to equally and the message for all is heard and understood.

“Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn’t about slickness. Simple and clear go a long way.” - John Kotter m

Michalle Faulkner, EastCoast HR

Michalle Faulkner knows people. In fact she bases her business on it! As a business owner herself, she can relate to the struggles and demands on your time when it comes to managing staff. A highly sought-after HR consultant and expert in human resources, Michalle believes: “invest in your people, increase your profit”.


Your Health-e Future is fun, energetic and revitalises your body, mind and spirit. Fitness and nutrition, if you let it can be fun and enjoyable. With everything we do in life, we have to commit and we have to

succeed to be successful, it is the same with fitness and nutrition. How we do that with your Health-e Future is by revitalising your

body, mind and spirit in the long-term commitment of your health.

Question: Nutrition - is it true or is it just hype/fad?

Your age, body shape, and what you put into your body counts

for not only who you are, but your degree of health. It is absolutely true that food can be tasty and enjoyable. Nutrition is very much a balance of life circumstance, health-e food options and balanced intake.

Question: What is Paleo?

Question: Everyone’s body is different - how do you know what is best for me? Life is a series of swings and roundabouts and we view health

and fitness planning in much the same way. We work with you one-on-one to find the best fit for you in your present lifestyle

circumstances (work, fitness level, age, family considerations) and together we determine a tailored health program specific to your needs. We can continually assess and work with you throughout your life-long Health-e Future journey.

Website: Email address: Mobile: 0408 394 219 ca

In a condensed version Paleo eating is a return to the consumption of whole, unprocessed foods which are nutrient dense and easily digestible (and non-harmful) to the body. Don’t think of Paleo as a diet, but a positive lifestyle that has long-term benefits in

regaining greater health, vibrant energy, vitality, better performance recovery, clearer and smoother skin, and increased mental and physical power.

Question: I find it hard to commit and find exercising too hard? I hear this a lot, but given the chance, you will see that fitness can

be fun and enjoyable. No longer is exercising and fitness the same mundane regime. If you are investing in change then we are right alongside you to create a tailored program dependent upon your present and changing needs. Our motto is ‘Feeling is Believing’ and we hold to that - inside and out.

Natasha Ball, Your Health-e Future

Your Health-e Future is fun, energetic and revitalises your body, mind and soul. Natasha Ball from Your Health-e Future knows feeling is believing and health and wellness is a multifaceted approach to feeling great. Health and fitness is a major part of her life and her aim is to make it part of yours. With expertise in personal training, boxercise, weight loss coaching, nutrition and dietary planning, aromatherapy and yoga, Natasha believes in a whole-body approach, inside and out.

Awnings, Blinds, Security, Shutters, Curtains

• Maroochydore 07 5476 9888 • Caloundra 07 5492 8888 • Noosa 07 5447 1888 • Shed 5/46 Enterprise St, Kunda Park Qld 4556




“Without exception, all my clients are smarter than me, wealthier than me, more successful, worldlier, savvier, and in some cases, much better looking!” What I give them, however, is something they don’t have. They don’t have enough time, confidence or intuition to design their own homes to truly reflect their personalities and lifestyle. I give them that, all that and in some cases, much more. In 27 years of having my own design practice, I’ve worked on over 2200 separate projects. From hotels to offices, shops, restaurants, retirement homes, first homes, new builds, resorts, major renovations, investment properties, inner city penthouses, farmhouses and tiny one-bedroom flats.

degree in Interior Design. We also have qualified draftsmen and business graduates to support the design team. I am also a qualified builder, which is a brilliant adjunct to my design qualifications and experience. It’s like having a foot in both camps, practicality and creativity. This is more useful than you may at first think! I am also qualified and experienced in furniture design and cabinetry design, which opens up a universe of possibility when designing for our clients. I travel at least three times a year to various exhibitions around Australia and the world so I can source fabrics and furnishings for clients that you simply can’t get from shops - even if you spent a month searching. ca

Di Henshall, Design Director

With 25 years’ experience owning her own interior design studio under her belt, Di Henshall has all the right tools when it comes to practicality and creativity of designing your home.

Some clients have been designing, renovating or redecorating their homes, businesses and holiday ‘shacks’ for years before they land on my doorstep. Invariably, they have either run out of time, confidence, passion or ideas, so they ‘resort’ to asking for my input. It is when the process of working with me, and my team, is under way that they begin to realise there is a huge difference between what we do, as a design practice, and other experiences they have had in the past.

A qualified builder, furniture designer and cabinetry designer herself, Di Henshall and along with her talented and experienced team have a genuine understanding of how to truly design a home that reflects your personality and lifestyle, designing buildings from the ground up, right down to teaspoons, and everything in between.

The interesting, fairly unique aspect of what we do is the breadth of service, experience and qualifications we have. I only employ graduates from recognised, full-time design schools, who either have a diploma or a

If you love coffee, really love coffee, join our Coffee Roastery Club



• • •

FREE COFFEE DELIVERY (*South East QLD only) Special Club Member ONLY Pricing (per kilo) A list of our Award Winning House Blends and Seasonal Single Origin Coffee Options ADHOC MEMBER ONLY SPECIALS

Simply Email your contact details including: Name; business name, email address, phone number and delivery address (USE THE CODE SCCRCLUB) to enquiries@sunshinecoastcoffeeroastery. TODAY to receive a Roastery Club membership ABSOLUTELY FREE






The 27 winners of the 22nd Sunshine Coast Business and Tourism Awards have been announced at a gala celebration attended by over 600 guests at the Wandiny Room at Twin Waters Resort. The winners were selected from over 188 finalists and received awards for business, tourism, individual, and a range of excellence awards for key aspects of business. Guests were treated to a sit down dinner and live entertainment as they heard the winners’ names announced by Seven News Sunshine Coast’s Joanne Desmond and Hot91.1’s Nerissa Pace. In congratulating each of the finalists and winners, Sunshine Coast Mayor Mark Jamieson said: “It is inspiring and rewarding to hear the stories of finalists and award winners. It is a significant achievement for them to be here and to receive the industry recognition and accolades they deserve. The businesses acknowledged in these Awards have excelled in their chosen fields, and in many instances, have driven great innovations and new technologies.” He said. “These Awards also acknowledge the important contribution of our business community in growing our regional economy - the second strongest performing regional economy in Queensland. These local businesses have helped strengthen the local economy and created jobs, ensuring that we continue to record some of the highest business confidence levels in the State.” SCB&TA Outgoing Chair, Ross Hepworth and Incoming Chair Jennifer Swaine said the judges were once again blown away by the entries. “We are consistently impressed by the innovative and professional approach of our local business community. This year has been another tough one with high quality entries across each category and has made the process even harder for our judges. We have also seen a tie in two categories, a first in our 22 year history!” Ross said.

The highest scoring business across all categories receiving Business of the Year was Nutri-Tech Solutions. This Yandina-based enterprise is the nation's biggest exporter of sustainable agricultural inputs and organically certified products. Working with multi-national food producers and consulting at a Governmental level internationally, their education division has trained over 30,000 farmers. HeliMods won the Innovation award, established in 2002, HeliMods has grown to deliver products and configurations to Helicopters operating from the jungles of Borneo, to the frozen plains of Antartica, to North America, Europe, and across Australia. Typefi Systems was victorious in the Export category, a world-leading provider of single-source automated publishing software, helping people around the world publish their content faster and in more formats. Taking out the Professional Services category was Plaza Central Dentists, while Tensegrity Training received this year’s Education and Training award. Bloomhill Cancer Care went home with accolades for Customer Service and Engagement, and Excellence in Leadership, and the Business Award for Social Enterprise. Walker Seafoods Australia impressed the SCB&TA judges, taking home the Agribusiness award for their focus on sustainable, export grade product, and their customer base is global including the east and west coast of the USA, Japan and Europe. 4 Ingredients took out the Creative Industries award, well known for their series of 28 cookbooks, 2 TV series, DVDs, cookware, apps and major endorsements. Internationally, the books are now published on three continents, in six foreign languages (Latvia, Belgium, Poland, Hungary, Brazil & Turkey) plus in English in Ireland, South Africa, New Zealand and Singapore; it has global sales nearing 9 million. The Building and Manufacturing award went to Signature Roofing and Guttering, more than just roofing, Signature Roofing and Guttering is about an overall experience to have customers covered for a variety of projects.

Sunshine Coast Radiology was awarded the Health & Wellbeing award and Compass Institute were awarded for Collaboration. Unparalleled in the level of veterinary care available on the Sunshine Coast, Nicklin Way Veterinary Surgery was awarded Social Responsibility. The region’s tourism businesses continued to triumph, with Beerwah’s Australia Zoo being awarded the Tourism Attractions award. Caloundra’s Rumba Beach Resort gained the Tourism Accommodation – Upscale award, and Whale One Mooloolaba won the Tourism Tours award. Mary Valley Views B+B and ULTIQA Shearwater Resort impressed the judges and were awarded the Tourism Accommodation – Classic awards. The Coast’s Kawana Waters Surf Club and The Pocket Espresso Bar received top marks and were both awarded the Food & Beverage award, a first in the Sunshine Coast Business and Tourism Award history. Taking out their third win, ab fab - The Stress Free Movers were awarded the Retail award. Melinda Dines of 4 Ingredients was honoured with the Employee of the Year title, and the Outstanding Business Person of the Year was awarded to Will Shrapnel of HeliMods. The Sunshine Coast Business and Tourism award's first Young Entrepreneur of the Year was Daniel Proctor, well known for his innovative Student WOW Card. e

UNIFORMS WITH LOGOS No need to think about what to wear to work Always look the part

Be a walking advertisement for your business • CORPORATE WEAR • ACTIVE WEAR • HI VIZ WEAR • POLO SHIRTS • FAMILY OWNED AND OPERATED

07 5438 0711


Shop 14, 51-55 Bulcock Street Caloundra

Workforce Management Doesn’t have to be your full-time job...

FINDING MOTIVATION TO WORK OUT CAN BE TRICKY, ESPECIALLY IF YOU’RE UNSURE HOW TO DO IT, AND YOU’VE GOT A HEAP OF BUSINESS PAPERWORK STILL TO GET THROUGH. THIS IS WHERE WORKPLACE CENTRAL AND JAW COME IN HANDY. JAW ( are experts in making sure your work out is blister and painfree! Their Pull-up Grips are made from the best premium fabric on the market, and they are 100% Australian-owned and manufactured, so you know you are getting the best products in the business. Not only do you get to work out with amazing hand gear, you also have the knowledge that the best of the best athletes around the world are also using these grips.

of your current payroll practices. Once you have warmed up, you will then jump right into Workplace Central’s online payroll processing solution.

Still finding excuses to avoid working out? Then here’s another push towards the gym! You can no longer use the excuse that you have to stay back in the office to deal with the dreaded payroll and employee paperwork. You can leave work on time, head straight to the gym, and leave Workplace Central, the payroll and employer experts, to effectively manage your staffing needs.

For the best results, Workplace Central recommends you choose all three.

With Workplace Central’s new service offering, Payroll 2.0, you will start with a warm-up consisting of a Fair Work appraisal

From there, decide how you want your workplace to look. Choose from three ‘workout’ bundles to best fit your workplace: Recruitment, HR or WHS.

When partnering with Workplace Central, JAW immediately saw results. They were involved with a HR situation which could have become quite sticky. With the help of Workplace Central, they were able to handle the situation with professionalism and ease, making the process seamless for everybody. So now you really have no excuses to skip a workout.

If you’re interested in learning more about how Workplace Central and Payroll 2.0 can work for you, get in touch!



ALIVE AND well These days we seem to be inundated with advertising campaigns on social media, television and radio and, while I fully appreciate these advertisers have to raise revenue through these platforms, I often find myself skipping channels to avoid them.

More research shows 71% of Australians and New Zealanders enjoy the tactile experience of reading on paper, and this also has benefits for your health, such as reducing stress. A 2014 study showed people who read paper books or magazines recall/retain more information, while other studies point to paper’s ability to help relax you without disrupting the body’s natural cycle.

Somehow they feel invasive to my intended viewing or listening preference, and this is reflected in a recent study which suggested only 20% of sales are generated through social media advertising.

So, if you find yourself wanting to get a better night’s sleep, or retain more information, then pick up a book or magazine and you’ll be both relaxed and informed! m

So what about the printed medium? With 70% of Australians reading magazines each year, traditional forms of advertising can still be the most effective marketing strategy for any business. So next time you promote your business on Facebook, maybe also run a well designed advert on paper to accompany it. With the environmental concerns of today, we are often told to ‘go paperless’ and ‘go green’, but research suggests 83% of us believe big companies are only seeking to save costs and raise profits by charging us for printed invoices. Paper produced from sustainably managed forests supports the planting of saplings, which absorb more CO2, and release more oxygen than a fully grown tree. This is beneficial to our environment.

Ash Wanbon, The Inkspot Printers Ash Wanbon is the Pre-Press Manager and Graphic Designer for the Inkspot Printers. With a career spanning 18 years he definitely knows his stuff and is entrusted with preparing this very magazine for the print run.

Bring your print to


P 07 5443 5431 E W



first home buyer

While many first home buyers may feel thwarted by escalating property prices, plenty are still taking the plunge, spurred by low interest rates and the great Australian dream of owning your own piece of turf. According to the Australian Bureau of Statistics, first time buyers currently account for about one in six home loans. So just how do you get into the market when affordability is an issue? Here are our tips to help first home buyers make a move: SAVING FOR A DEPOSIT Start stashing your cash for a deposit today! The longer you put it off, the harder it can be to develop good savings habits. Chances are you will need to make sacrifices to save, such as finding cheaper rent or moving back in with parents, and making some tough choices about how you spend your disposable income. Make an honest appraisal of all your living expenses and decide where you can cut back. Once you know how much you can actually save, set up a direct deposit from your pay into a separate savings account with no card access. That way you won’t be tempted by ATM withdrawals or EFTPOS purchases. Most lenders require at least a ten per cent deposit. You will also need to cover the cost of Lenders’ Mortgage Insurance (LMI) if you need to borrow more than 80% of the property’s value. The insurance covers the lender (not you) should you default on the loan and the property has to be sold at a loss. You will also need money for stamp duty plus conveyancing or legal fees associated with the property purchase. TAKING ON A MORTGAGE It’s a big commitment, so consider your home loan as paying off an asset, rather than paying dead money on rent. Your broker can help

you decide between a fully variable or fixed interest rate, or you could split your loan between the two. A fixed rate provides certainty, which can mean additional peace of mind for first buyers, while a variable rate allows you to save should interest rates drop. On the flip side, you pay more with a variable loan if rates rise. A split loan is a bit of an each way bet, which suits many newbies while they settle into life with a mortgage. With interest rates at record lows, first home buyers should be banking on and budgeting for rates to rise. Build a buffer and budget for repayments at about two per cent higher than the current rate to ensure you can sustain any increases. Talk to your broker about loans with a redraw facility, which allow you to make extra payments and redraw them if needed. If rates remain the same, leave the money where it is and reap the reward of shortening your loan and/or paying less interest. GET GOOD ADVICE Talk to a bank or broker early to set up a process for you to get home loan approval as soon as you possibly can. m

Colin Mason, SMS Finance

Colin has more than 15 years’ experience in the banking/finance industry, having commenced his career with GE Creditline in 1999. Apart from now being a company director of one of the largest independent finance businesses on the Sunshine Coast, Colin is also president of a local not-for-profit organisation named Sunshine Coast Business Associates (SCBA). Colin set this group up in 2011 with the aim of supporting other local businesses, as well as local charity groups. Since its inception the group has donated in excess of $50,000 to charity. Colin was awarded QLD number 1 residential Mortgage Broker 2015 (MPA Magazine).

Two Number One Award Winning Brokers Partner Up Colin Mason is the Home Loan Specialist and John McNamara is the Motor Vehicle, Equipment and Commercial Finance Specialist, making SMS Finance your one stop ALL FINANCE SPECIALIST


We work for you Our service to you is free Save time and money Over 1350 products from Australia’s leading lenders

WHY NOT TEST US OUT? Facebook : SMS Finance Email:

Phone : 54 300 900 Colin 0437 232 721



In Queensland over the past month or so, there have been two major accidents, resulting in six fatalities. Accidents happen; it doesn’t matter how prepared you think you are, things go wrong. The question is, are YOU prepared? To be truly prepared you need an emergency plan that is relevant to the scale of operations at your workplace. This plan would detail specific emergency procedures, and who will coordinate these procedures, for example, wardens, first aid or other specialist trained personnel. Personnel must be trained to the level required of their role, and the procedures must be tested within the workplace, remembering fire and evacuation are not the only emergencies that may present at your workplace.

Rehabilitation If a worker’s injury results in them being unable to return to their normal duties, a rehabilitation plan should be developed to assist the worker’s recovery. The plan would be developed in consultation with the treating practitioner, the worker and their supervisor, and may include suitable duties and specialist medical treatment. There is research that promotes work as having important health and wellbeing benefits, and an early return to work / activity may help prevent long-term disability. It can also improve the likelihood of the employee continuing to work once they return.

Investigations There are many reasons why an accident can go wrong. However, when focusing on the end user, the worker may not identify other factors that may be amiss. The aim of workplace investigations is to identify what contributed to the incident. Remember, the workers involved in the accident did not intend for the situation to go wrong, so what allowed the situation to evolve? Even a ‘close call’ is worth investigating, as it could have had a very different outcome. We call these ‘freebies’ or ‘near misses’ as they allow you to investigate without the human cost.

Check your processes • Are your personnel aware of what to do in an emergency? • Is your equipment maintained and tested as required? • Do you have trained first aiders? • Do you have procedures in place to conduct follow-ups at your workplace? There are some sample emergency plans on the Queensland Fire and Emergency Services website that can be amended to suit your workplace needs - m

Reporting to the Regulator Specific incidents and injuries that occur may be reportable to Workplace Health and Safety Queensland (the regulator). This is a legislative duty under the Work Health and Safety Act 2011. These reportable events include a fatality, a serious injury or illness, and a dangerous event. For more information see If you have a reportable event, you must also preserve the accident scene for the authorities to inspect.

Steve Fitzpatrick, Encompass Safety

Steve Fitzpatrick is a Certified Safety Professional (SIA), and Registered Auditor (Examplar Global), with 15 years’ experience working with business - developing and implementing health and safety management requirements, incident investigations and auditing management systems.


When it comes to your Workplace Health and Safety? CONSULTANCY > Safety Plans and Procedures > Management Systems Development > Safety, Environmental and Quality Management System Auditing > Incident Investigations

1300 974 976

TRAINING > Cert IV WHS and Safety Representative > Fire Safety including Adviser and Warden > CPR and First Aid > Traffic Controller and Implementation



We ar e th Estate e first and o Agen nly Re marke al ting m cy offering e A thod LL Agent Assiste s Profession al, d and D.I.Y!

Online Property Sales

Your Virtual Real Estate Agents Online Property Sales are your fully licensed, professional virtual real estate agents passionate about connecting people with property using the most technologically innovative marketing methods available. Shari and the experienced team at Online Property Sales are dedicated to providing you with exceptional customer service and great results. Most of our customers come to us by referrals, which is a huge compliment to our service and we are proud of that success!

WHY CHOOSE ONLINE PROPERTY SALES? ü Fully licensed agents operating unique virtual offices providing real estate services anytime, anywhere ü Customised, effective, affordable and flexible marketing campaigns to suit your property ü Use of high traffic websites and social networks, providing maximum exposure with measurable results ü 100% commitment to the successful sale of your property with our exclusive listing guarantee ü NEW service and marketing options ~ Do-It-Yourself and Online Agent-Assisted Sales across Australia ü Regular communication, honest prospective buyer feedback after private and open home inspections ü Negotiable percentage commission fee structure

EXPERT REAL ESTATE ADVICE Online Property Sales was developed upon realising that print and other advertising mediums (storefronts, letter box drops, etc.) were not measurable, non-targeted, ineffective, and often expensive. With rapid advancements in internet and mobile technology, clients are now able to access information anytime, anywhere, on any device (desktops, tablets, laptops, smartphones, TVs). In fact, Australians spend over 21 hours per weeks on the internet, and almost 90% of potential buyers use the internet as their main tool to search for property. Online marketing ensures you are investing your advertising budget into methods that are measurable, so we can share valuable reports with you about how many people view your property and the number of enquiries generated. Properties for sale generally receive the most attention in their first month on the market, so investing your advertising dollars in high visibility real estate websites early in the marketing campaign with give you the largest impact and greatest opportunity for the successful sale of your property at a maximum price!

COMPLIMENTARY PROPERTY APPRAISAL Let Shari help you with all your real estate needs. CALL TODAY for a free inspection of your property and a detailed Comparative Market Analysis! ($500 Referral Fee for MATTERS Magazine Readers!)

Ph: 0409 607 075 | Email: |

THE THRILL OF OPEN TOP Free yourself from the everyday and rediscover the indescribable

feeling of open top motoring with the new range of Mercedes-Benz Cabriolets and Roadsters, now at Mercedes-Benz Sunshine Coast. From the all new C-Class Cabriolet and spirited SLC, to the iconic SL, and the epitome of open top motoring, the luxurious S-Class, all impeccably crafted with unmistakable Mercedes-Benz


Slip through the wind in seamless style and unleash your senses in a new Mercedes-Benz Cabriolet or Roadster. Visit the Mercedes-Benz Sunshine Coast team today to arrange a test drive. 07 5409 0100 65-73 Maroochy Boulevard, Maroochydore, QLD, 4558


elegance and pure sports-car soul.

We take the hassle out of finance and make it easy for you! First Aid Services First Aid Training First Aid Kits and Supplies 12/21 NICKLIN WAY, BUDDINA QLD 4575 PH: 07 5444 4171

2 Bedroom Deluxe Apartment in beautiful Noosa!



BM READER OFFER night min) JUST $145 per night (three MENTION THIS AD

0408 751 863 www.pago

School holidays excluded

We can help you with finances for... Motor Vehicles Plant and Equipment Home and Investment Loans SCAN WITH DREEMAR TO ADD A Commercial Property Loans THIRD DIMENSION SMSF Loans Wize up to your best financial decision We know you’re busy, so we use phone, email, fax and Skype

LOAN WIZE Professional Lending Services

WWW.LOANWIZE.COM.AU 1300 LOANWIZE OR 07 5443 6522 Australian Credit License 364632




26° Bar & Venue - Congratulations


to Bill Darby on the opening of the new poolside Bar ‘260’ located within the beautiful Rumba Resort.

Gail & Danny Freyling

Bill Darby, Kara Wright

Grant Smith & Ethan Henwood

Cricks -

Celebrates opening in style Over 150 Volkswagen fans gathered to celebrate the official opening of the Cricks Volkswagen Maroochydore dealership.

Bob & Ashleigh Morrow, Michael Blair

Kadell Rogers, Brendan Bryant

Di & Darryl Olson

Shane Nettleton, Tara Willersdorf

Jamie Covch & Gary Christie

• • •

Zeke Rowland, Bill Darby, Mark & Glenda Hall, Kristy Spark

Volkswagen Maroochydore

Carol Carr & Nef Pearce (McGrath Estate Agents)

Best Western – Lake Kawana Hotel was the perfect venue for the Matters Magazine issue 81 launch. The food, the service and the beautiful waterside venue were second to none.


Matters Magazine Launch -

Antonio & Wendy Puelma (See Restaurant)

Megyn Carpenter (Rejuvenate Marketing), Karen Menzel (Act 4 Tomorrow)

Best Western Staff

Buddina Art Show -

Sunshine Coast residents were spoilt with quality art at the Annual Buddina Art Show, hosted by Buddina State School.

Andrew Valance

Jenni Saunders & Naomi Burkwoods

Julie Cane & Deb Crote

KNOW ZERO ABOUT XERO? Looking at getting your bookkeeping in the cloud? We can help you whether it’s converting your bookkeeping system or cleaning up your current Xero account.

In addition we offer the following services:  Reconciliation of your accounts  Bookkeeping  Payroll  Budgeting

Nantha Kanagalingam & Elke Rupp (BarterCard Sunshine Coast)

Tania & Joel turner (Shine Beauty)

Mayor Mark Jamieson, Adam Budd, Kendall Perkins, Chris Postle, Gerrard King

Tash Rice (Ball Property Group), Samantha Prosser (Quirky Yoga)

Peter Lloyd & Mayor Mark Jamieson


We help you stay ATO compliant in the following areas GST – IAS – PAYG - PAYGW


The accountant specialising in bookkeeping

0401 717 630

RESORT HAIR & BEAUTY ‘Make Over’ Package 1/2 PRICE 15 Foils OR Colour including Style Cut and Blow-dry


Valued @ $150 SAVE $75

0411 428 233

BRAND NEW wedding dresses sizes 6 to 20 From $500 to $1000 Contact us for further information and to arrange viewing Central Sunshine Coast

Shop 103, 98-110 Alexandra Parade, Alexandra Headland, 4572

Ph: 0408 751 863


The Uber of Separation

Eighteen months in the Separation System and tens of thousands of dollars later, Alvia Turney was divorced. Month after month, her solicitor fervently represented her and fought to achieve her client’s desire, a 50/50 split of all assets. Her lawyer, through zealous representation, led her towards an outcome that had no possibility of ruling in her favour. Why? Was it on the chance of a win by wearing down the opponent? Was it for the paycheck? Or was it for taking the risk that it might get through the court? At the end of the day, we know who paid the price.


“At the start, you have no idea how quickly the legal spend will escalate, or the impact the emotional rollercoaster will have on you and your family.” Alvia says, “Now on the other side and working in the industry, I know I was never entitled to 50/50. There is a criteria through which the law works to assess your position. I do, of course, question why my lawyer just didn’t tell me that instead of fighting on. I feel that’s where Duty of Care comes in. When one’s emotions are running high, coupled with outside influences from equally uninformed family and friends, you find yourself locked into the system. “At the start, you have no idea how quickly the legal spend will escalate, or the impact the emotional rollercoaster will have on you and your family. Breaking up is hard enough without the added legal drama. I knew there had to be a better way.” And so began this visionary’s quest to create a totally new process of separation and divorce, replacing ignorance, greed, hatred, anger and drama with knowledge, transparency, civility, respect and simplicity. Is this even possible?

It’s a daunting task, indeed, when mass media depicts reality TV and courtroom dramas filled with conflict, deceit and lawyers battling it out with oratory flare. They fuel the emotional mayhem that ultimately ends up leaving both parties devastated, broken and financially exhausted. After her very expensive personal traumatic experience, Alvia made a decision to help others manage the entire process. “I wanted to offer a new way of approaching separation, one that is amicable, fair, and still uses the system that is there. When you remove the argument, and educate and supply people with the correct advice,

they can more easily make decisions,” said Ms Turney, CEO of Act4Tomorrow Separation Specialists. The law is the law. It shouldn’t matter which solicitor you consult, the advice should be the same. At Act4Tomorrow, there is one central hub for communication. This makes the dissemination of information between the parties fast, reliable and without misinterpretation. Ms Turney and her team manage the entire process, if necessary, even from prior to the actual breakup, to settlement and divorce.

BREAK UP “We work with like-minded lawyers, who provide the legal advice and legal paperwork. Once our clients have had their legal advice, and know what they are entitled to, they are able to make good, smart, simple decisions about how they wish to share their assets and liabilities with their ex-partner. We help them get through this as quickly, civilly, and respectfully as possible, so they end up walking out with their legal papers, able to communicate with one another, and even subsequently attend family events in the future together.” With the traditional method of hiring lawyers for two opposing sides, ‘drama’ is what ends up being negotiated. The incessant bickering and arguing, and back and forth between the parties and their solicitors, leads to prolonged discontent, emotional ruin of the family, sometimes the development of psychological illnesses like depression and suicide, and often devastating, life-transforming effects on children.


? e m o h e v a e l to

Here are some of the DISADVANTAGES of working from home Isolation - Distractions - Difficulty in separating home from work - Need for high self-discipline - Business doesn’t appear as professional Here are some of the ADVANTAGES of working INSIDE the Matters Magazine Office - Instant friends - Free little ad in the magazine - Free internet - Free coffee - Free Electricity - Someone to run ideas by - Daily Lunch friends - Being part of a friendly office team - Business appears more professional

More than 50% of Australian marriages end up in divorce, and nearly 50% of those divorces involve children under the age of 18. Teaching our children a better way to manage what now seems to be a fact of Australian life is a concern of Ms Turney’s. These children will learn and model the behaviour of their parents going through this process. “If we can show people that their breakup is something which can be managed decently and respectfully, then that’s the example they will show to their children.”

And it’s clear that the service she provides is making a difference and changing the general public’s perception of how a divorce can transpire.



Phone us NOW 544 44 456

“By providing a completely different service, we are moving people through this process in anywhere from two to four months. It is a quicker, cleaner, better way. We try very hard to keep the emotional matter contained, so it doesn’t end up costing a fortune.” You could say Alvia’s company is the ‘Uber of Separation’, but it has not come without its challenges. Last year, a lawyer reported Alvia and Act4Tomorrow to the Legal Services Commission, claiming she provided legal advice when not a lawyer. Alvia and the company were exonerated.

WE’RE HERE TO HELP YOU GET A TICK IN EVERY BOX Talk to us about all Australian Migration visas including:

Professional advice explained in terms you will understand.

“We do not give or carry out any legal work; we work with truly wonderful lawyers who believe in our system and process, and support our clients with all legal matters. We take care of the rest.”

3 Student visas

3 Specialising in assisting

While the public may want to blame the legal fraternity for perpetuating the old-fashioned methods, she says it’s the system that prevents lawyers from negotiating for both parties. For some, money may be a strong motivator, but Alvia believes most are just trying to represent their clients to the best of their ability, hoping, for their client’s sake, that if they continue to push harder, the outcome will be better, or eventually the other side will buckle. Act4Tomorrow provides an alternative for those who wish to avoid the ‘drama’ and approach their separation and divorce with dignity, whilst reducing the cost. a


3 General Skilled 3 Employer Sponsored Migration

3 Fees are fixed with

3 Temporary Working visas

NO hidden additional costs

3 Priority processing for

3 Business visas 3

employers who may require overseas workers for specialised projects

Family visa stream

Employer related working visas

Phone: 0407 930 929 Email:

MARN 0639290

Like us on facebook



Regional Development Australia Sunshine Coast (RDASC) is part of an Australian Government Initiative that works in consultation with the community, business, non-for-profit organisations, and all levels of government, to articulate local priorities, identify and align resources, engage stakeholders, and promote and deliver solutions. CURRENT RDASC PROJECTS INCLUDE:

Synergies and Fraser Coast Training and Employment Services


mentor program designed to address the barriers to employment

Digital Sunshine Coast is a collaborative project with RDASC, Sunshine Coast Regional Council and Noosa Council in partnership with a large network of organisations and individuals. It aims to drive the digital sector and support all sectors of the regional economy that will benefit by digital innovation. A key project has been the “Speed it UP� campaign which involved the collection of information about business broadband experience and needs in order to advocate for improved broadband infrastructure. The results are soon to be released and will educate business about choices, and inform and support investment decisions for improved digital infrastructure. DSC is also working on a community events calendar, a digital representation of the entrepreneurial ecosystem and Digital Business Capability Program. This will help businesses improve their resilience, competitiveness, connectivity, and self-sufficiency by embracing innovation, entrepreneurship, and digital technologies.

CODING AND PROGRAMMING CURRICULUM RDASC is working with TAFE Queensland East Coast, and others to develop a Coding & Programming Curriculum for school leavers as a pathway to employment. There are currently no vocational/tertiary coding and programming curriculum post high-school to assist people to get employment-ready.

MOBILISE YOUTH RDASC is collaborating with Integrated Family and Youth Services (IFYS), Community Solutions, Sustainable Partnerships, United

(TESS) on a Mobilise Youth program. This is a learner driver

that youth face in gaining the hours of driving experience required to obtain a probationary licence.

TRANSPORT INFRASTRUCTURE PLANNING RDASC is working with key stakeholders to advocate for and

influence accelerated transport solutions for the Sunshine Coast region. The Sunshine Coast will need to identify prioritisation, sequencing and funding of infrastructure which may include

alternate funding solutions to cater for the growing population. We are also educating the community about the need for modal shift from cars to public and active transport to reduce congestion. Visit our Transport Infrastructure Survey here: www. Follow us on Facebook ca

Darrell Edwards, Regional Development Australia Darrell Edwards and family moved to the Sunshine Coast for 15 years ago to head up Business Banking for a major bank. This year, Darrell joined Regional Development Australia team as CEO, looking for new challenges and wanting to make a difference in the community. He enjoys watching all sports, riding and fishing.


Come and

try ou r new menu!

Meet the Team

123 Parkyn Parade, “The Wharf” Mooloolaba (Under the Tower) Tuesday to Saturday from 10 til late, Sundays 10 til 5 Ph: 07 5444 5044


t e y r a e y t bes

What does the road ahead look like? Would you like to take your team to the next level? Do you need to up the ante? Is it time to STEP UP? No matter where you are right now, do you need to step up to the next level? What’s holding you back?

Quite often it comes down to the ‘POWER OF THE MIND’ not just for you but for the whole team. Vickie Magic has facilitated ‘Power of the Mind’ retreats for four years, Vickie is offering half day ‘POWERING POTENTIAL POWER OF THE MIND’ workshops for your business. Anna - “Attending Vickie’s workshops has changed my life completely, my business has absolutely soared and I can honestly say that I can’t thank Vickie enough, not only is business booming more than I had ever imaged, but my happiness level in life in general is the highest that it has ever been – I didn’t believe it was possible, but this stuff works” ASK VICKIE FOR MORE INFORMATION AND PRICING TO START 2017 OFF WITH A BANG. LIMITED SPACES AVAILABLE – CALL VICKIE TODAY ON 0433 198 868 WWW.MINDSIGHTMAGIC.COM.AU

Art Lovers

If you have any interest whatsoever in art, you must put the Buddina Art Show on your calendar for next October - if this year’s reviews are anything to go by!

‘An amazing effort’, ‘an artist wonderland’, ‘an engaging exhibition, colourful and inspiring’ were just some of the comments made. The show started off with a bang, with more than 200 people, dressed in all their finery, gathering at a gala night to view the professional and student artwork. The French-themed event was a buzz, with Todd Widdicombe from Mix FM comparing, and the beautiful voice of Michelle Bradford-Jones entertaining. Sunshine Coast Mayor Mark Jamieson opened the show and named the art prize winner before the auction begun. Chainsaw artist Matt George kindly donated a sculpture of a barramundi that was also auctioned.

“I loved the art show because I played iPad art games, did some string art and looked at all the beautiful art,” said one seven-year-old girl. Principal Peter Lloyd said, “We had an incredibly successful show our best yet! This year brought on board the marketing students from the University of the Sunshine Coast with the idea of an art prize of $1500. This has proved a great success.” The overall winner was artist Chris Postle, and the People’s Choice Award went to artist Rayma Everson. The Buddina Art Show idea was conceived by Debe Crotty, who is passionate about providing broad opportunities for students, and dreams about the future of excellence in the arts that will be possible through the school’s Artist-in-Residence program. The Buddina Art Show is one example of how we aim high and achieve our goals at Buddina State School, and that is the message we also bring into the classroom for all our kids. Keep working, keep aiming high and results will come.

The 2016 show has been a highlight of the Sunshine Coast art scene, and the biggest event yet, with artists such as Kendall Perkins, Gerrard King, Rayma Everson and Paula Higgins just to name a few. Each year the level of support from professional artists has increased, with over 300 professional pieces of artwork displayed at the 2016 Buddina Art Show. Artist-in-Residence Julie Ehrlich has been working with the children over the year, with every child producing at least six finished pieces of art. Saturday and Sunday were family days at the Buddina Art Show, with many parents and grandparents attending to see a range of artwork, that included string art, drawing, popart and remakes of the masters. Children were also able to take part in interactive activities in the art gallery on the weekend.

Venue: Buddina School Hall, Corner of Iluka Avenue and Tumut Street Buddina, QLD 4574 Phone: (07) 5477 8888 Website:


Calling All Sunshine Coast






NAME: Marilyn Brayshaw

Angelika Burroughs

Angelika Burroughs, a former ballerina from Kiev Ballet Company of Ukraine, is living in Noosa now and has started a fitness program for adults based on ballet technique. If you want to achieve a lean dancer's body, strong back, flexibility, and get fit whilst improving your posture - without a hectic cardio routine - this is the program for you. Angelika is also available for private dance students coaching. To register your interest please call or SMS 0488 088 633

COMPANY: Astute Mooloolaba Astute Mooloolaba is a full service Finance, Insurance and Wealth business. We cut through the jargon and provide you with simple, straightforward financial solutions, tailor-made for your individual circumstances at every stage of your financial journey.

Success to me is to be able to wake up every day energised because I love what I do and throw this into a balanced life.

Kelsie Melville NAME: COMPANY: Belle Property Noosa


As a property stylist and renovation expert, Kelsie Melville brings a fresh viewpoint to her role as a real estate agent for Belle Property Noosa. She not only runs her own property styling consultancy, but has an innate understanding of local property values, renovation potential, and what it takes to sell a property for a premium price in Noosa.

NAME: Kate Dever COMPANY: Live It Travel Live It Travel is an independently owned travel agency situated in Birtinya.

Phone 0424 904 301

COMPANY: Lake Kawana Community Centre Catering for 750 theatre-style, or 1300 standing, Lake Kawana Community Centre’s modern multi-purpose facility on the banks of Lake Kawana at Bokarina presents theatre, cabaret, live music, and children’s entertainment through to expos, meetings, conferences, classes, and weddings.

Our difference? We can come to you. Meet with one of our travel agents at your favourite coffee shop on the Sunshine Coast and start planning your next holiday.

You will be pleased with our exceptional level of personal service and expert advice. Phone 1300 662 702

Hosting an array of bands, including Angus and Julia Stone, Powderfinger and Xavier Rudd, the venue is getting a name for itself as one of the best live music venues on the Coast.

Saturday 19 November: Boy and Bear Saturday 21 January: Amity Affliction NAME: Kon-Tiki COMPANY: Pratt Property

NAME: Zachary Rook COMPANY: Your Local Movers Your Local Movers are home and office moving experts based in Queensland. We believe in making moving easy for you! We have recently opened a new office on the Sunshine Coast, which allows you more access to our professional removal and storage services. Phone 1800 004 065

The new benchmark for commercial development on the Sunshine Coast from Pratt Property. Two architecturally designed towers with a deliberate focus on providing a seamless mix of high-end business amenities and lifestyle options. A totally new concept in the heart of the new Maroochydore CBD, it will be the destination for business on the Sunshine Coast.

COMPANY: Oxygen Pilates At Oxygen we’re passionate about improving the quality of your life. Pilates is the best workout available to anyone and we’re committed to bringing the benefits of Pilates to people of all ages and fitness levels. We’ve been delivering results to the Sunshine Coast for over nine years. Our brand new Maroochydore studio is now open at 27 Evans Street. www.oxygenpilates.

NAME: Sue Parker COMPANY: CV DynamiX Are you seeking a new job or career change? CV Dynamix are the champions of ‘human voiced’ resumes, profiles, interviewing and job search skills. Sue brings years of media, training and recruitment experience so she knows all the tricks of the trade which help her clients feel confident and get the job they seek.

Change the experience change the outcome



and we have!

It’s certainly an exciting time to be in business on the Sunshine Coast, with our game-changing projects making significant progress, and other major developments coming out of the ground.

One of the key roles of our council is to help you be part of our region’s success and grow, or establish, your business. I would encourage you to tap into the great knowledge and expertise that exists within our Economic Development and Major Projects teams, and keep an eye out for the various programs and opportunities we offer local business. The website is definitely worth checking out. As we look towards the new year, it’s a good time to assess where we are now. It’s clear we have come a long way in the last four years. In 2012, when I was first elected as mayor: • The Sunshine Coast economy was on its knees as a result of the GFC • There was no plan for the future of the region or its economy • We had very little recognition nationally – and none globally • Business confidence was at an all-time low • We had some of the highest levels of unemployment - particularly youth unemployment - in Queensland. Today, in 2016, we are one of the leading city regions in Queensland, if not Australia: • Our Gross Regional Product is $16 billion and growing at a rate, on average, of nearly four per cent per annum

• We’ve been independently ranked for the last two years as the second highest performing regional economy in Queensland • B  usiness confidence has been highly ranked in the last three successive Westpac CCIQ Business Confidence Surveys



Is Kerle Projects the missing piece of your cleaning puzzle?

• Our unemployment rate is 4.8%, which is lower than Queensland’s state average, with under five per cent classed as full employment

TAILORED CLEANING PROGRAM Talk to us about what your business requires in cleaning and we will develop a program specifically designed for your business.

• Our youth unemployment rate is 9.3% that’s 3.5% lower than the Queensland average and a drop of more than five per cent in the last 12-18 months • We are recognised by Infrastructure Australia as one of five cities (in addition to the State capitals) that will be the focus for the future productivity of the Australian economy • Building approvals in 2015-2016 were an eight-year high with $1.29 billion worth of construction approved, compared to 2012 when the figure was $607 million. This is an unprecedented scorecard and not somewhere we have traditionally been. It shows the value of having a clear plan for the economy and the prosperity of the community. In 2013, we put in place our Regional Economic Development Strategy (REDS) and we are now starting to see the results. At just over the halfway mark for the first five years of REDS, more than 70% of the actions have been implemented. We made a commitment to deliver - and that is what we are doing. Best of luck for the rest of 2016 and I hope everyone gets the chance to enjoy the festive season. c

Mark Jamieson, Sunshine Coast Mayor

GUARANTEE 1.To beat both price and quality delivered in cleaning. 2.To respond to issues within an hour. 3. If we have a reoccuring issue - you will receive up to 100% credit on your service* *conditions apply.

TAILORED SERVICE PROVIDERS Our service providers are trained to meet your specifically designed cleaning requirements. So you get the best results. BENEFITS 1. Regular inspections on cleaning standards. 2. Flexibility in your program to suit your business.


Kerle Projects is committed to providing quality based on your budget. Our programs are based on your business. You come first in our business. Cleaning matters to us. Does it matter to you?

PH: 1800 660 975

Sunshine Coast Mayor Mark Jamieson keeps Matters Magazine readers up-to-date on what’s happening on the Coast.



With over 13 years’ experience in national health recruitment, local Sunshine Coast business, Medijobs Australia, successfully matches employers with employees all over Australia on a daily basis. Whether you are in Darwin looking to relocate to Tasmania, or are looking for a job in any metropolitan or regional location in Australia, Medijobs has long-standing relationships with leaders in Australian health, occupational rehabilitation, medical and aged care organisations, to help you secure a role there. As an employer, Medijobs has a database of over 20,000 talented, Australian health professionals. Whether you’re an employer looking for your next team member, or a job seeker looking for your next great role, Medijobs is the health recruitment expert. Their recruitment consultants have a thorough knowledge of their specialty areas, including allied health, medical, aged care and occupational rehabilitation. And they use their database of over 20,000 candidates, latest job-boards, social media, and modern CRM software to ensure you receive the best results possible. By getting to know their candidates and employers, they can better match skills, opportunity and personality. National Operations Manager, Connie Morrall, and National Recruitment Manager, Renee Reynolds, say, “Many of our employers have worked with us for over a decade. Over time, our candidates have become our clients and that is a testament to our recruitment excellence and sustainability." “We have developed and grown by learning from each other. Our clients trust our judgement and rely on our candidate recommendations. Our rapport makes working together a pleasure. We listen to our clients and customise our process to ensure we match the right candidate with the right employer. We use current best practice, evidence-based recruitment delivery to exceed our employers' and employees’ expectations daily. That’s why people keep coming back to us.” Matters Magazine asked Managing Director, Farah Rizvi-Hammond, to explain the number one point of difference and the reason for the continued success of Medijobs Australia. She said, “That’s simple, it’s the MJ (Medijobs) Employer and Candidate Care Process. We’re with you 100%.”

find the job that is right for you. Both our employers and candidates tell us that our Allied Health Salary Survey - which is based on real-time, proven placement data - is invaluable.” The Medijobs Australia Care Process:

Understand: We spend time with our employers to understand the workplace culture, expectations, business goals, job description and more. We get as many details as possible, from training opportunities to local public transport access. We interview candidates, discuss their experience and goals and get an understanding of their personality. Then we place them in an environment where they thrive. Search: We keep an up-to-date database of thousands of candidates who are actively or passively seeking work. We have worked alongside many candidates from their first role in health, to securing them management level jobs. Using our existing database, together with targeted advertising, we put together a shortlist of candidates for the role. We are committed to best practice and never send resumes without our candidate’s permission. Match: We guide employers and candidates through their interviews, reference checks and negotiations. We’re committed to securing an agreement that is fair to both parties and forms a basis for a long and happy association. Whether you’re an employer, job seeker or just interested in knowing more about employment opportunities in the Australian health industry, Medijobs would love to help you. ca P: 1300 905 373 E: W: FB: Medijobs Australia

“If you’re a quality employer, we fill your jobs with the best talent available, within budget and on-time. We do not waste your time with unsuitable candidates, as we take the time to understand you as an employer. Our focus is on quality, not quantity. This is why Medijobs Australia is the exclusive recruiter that a lot of health employers choose to partner with. “If you’re a job-seeker, our MJ team treats you with respect and confidentiality, period. Whether you’re a graduate or a CEO, we help you


Executive Team Connie Morrall, Farah Rizvi-Hammond and Renee Reynolds


visit WWW.SUNSHINECOASTPRINTERS.COM.AU for our product range and PRICES on:

• Business cards • Stationery • Flyers • Brochures • Forms • Dividers • Desk Pads • Note Pads • Magnets • Calendars • Postcards • Presentation Folders • Invoice-Order Books • Labels • Posters • Stickers • Menus • Price lists • Envelopes • Copying • Binding • Laminating • Artwork & Design • Stamps


Whether we like it or not, how we present ourselves makes a big difference to how we are perceived. And nothing says more about a person than their smile.

Periodontal disease, or gum disease as it is often referred to, has been inextricably linked to heart disease, diabetes, obesity and numerous other growing health issues in our society.

You might wear a designer suit, have immaculate hair and the finest Italian shoes, but if you have crooked, stained or missing teeth, this might not leave the impression you are hoping for.

In short, if you were not blessed with a beautiful, healthy and happy smile, there is no reason why you should not have one. m

Luckily, in Australia, the trend is not to have impossibly white and artificially perfect teeth that would look more at home as piano keys than in a person’s mouth, but a beautiful, natural and healthy-looking smile that radiates a person’s personality. That is what most of us desire. Many people put off enhancing their smile due to the perceived cost of cosmetic dentistry, or simply because their own dentist has not pointed out all the options available to them. Cosmetic dentistry can be expensive if it involves porcelain veneers, crowns, and dental implants but, for most people, these high-end procedures are not the correct solution. Great enhancements can be made with dental procedures such as teeth whitening, various orthodontic methods, or the use of composite veneers, which are all highly affordable.

As much as this segment is about the importance of having a beautiful smile, staying in great oral shape has far-reaching overall health connotations.

Regular visits to a great dental practice are about much more than just your good looks, even if that is your motivation for going.

Dr Clive Creager, Dr Nancy Rajan and Dr Andrew Glendinning, Divine Dental

Dr Clive Creager, Dr Nancy Rajan and Dr Andrew Glendinning are the committed team of dentists at Divine Dental in Noosa. With over 60 years of dental experience between them, they provide a truly comprehensive and holistic approach to their patients’ dental needs. Each of them has their own area of special interest: Dr Clive likes to concentrate on Dental Implants and Restorative Dentistry; Dr Nancy loves treating kids, and Dr Andrew provides Orthodontics and Cosmetic Dentistry.

Divine Dental - Making the Sunshine Coast Smile

You want to list my house!

• Cosmetic Dentistry • Dento-facial Aesthetics • Implant Dentistry

• Orthodontics

• IV Sedation

• General Dentistry

Professional Teeth Whitening


*conditions apply


Call or go online today to book your appointment using the code ‘DENTISTRY MATTERS’ How you present yourself in business is more important than ever before. Don’t let stained or crooked teeth hold you back. At Divine Dental, we can help you achieve the smile you deserve. Noosa Civic Shopping Centre, 1/28 Eenie Creek Rd, Noosaville

07 5455 6214





Summer is almost here and we all want to get out and enjoy the beautiful Sunshine Coast sunshine but, with melanoma being the third most common cancer in Australia, we need to remember to be sun safe.

While we should always wear UV sun protection no matter the season, it is even more important in summer, given we are spending much more time in the sun. In Australia, we have some of the highest UV levels in the world and, on a fine January day, you can get burnt in just 11 minutes. It’s pretty easy to be sun safe - we’ve all heard the catch cry: Slip – on clothing. There are now lots of great options for clothes with built-in UV protection, from rashies at the beach to fashion and work wear with protection for up to 50 UV. The Cancer Council has a great range. Slop – on sunscreen. Use SPF 30 or higher, apply 20 minutes before you head out in the sun and reapply every two hours.

Slap – on a hat. Ideally your hat should shade your face, head, ears and neck. Broad brimmed are the best, with a brim of 7.5cm. In addition, SunSmart recommends seeking shade, whether it’s taking a tent to the beach with you, or finding parks with natural shade or shelter, and sliding on sunglasses. High UV radiation can be extremely damaging to our eyes so find a cool pair with good UV protection, match it with a fabulous hat and you are ready to go! m

Pete & Sally Doran, Infectious Medical Scrubs Infectious owner Pete Doran worked as an Emergency Nurse for over fifteen years and knows first hand what is important to healthcare professionals when it comes to work uniforms. Together with his wife Sally, they have recognised the need for uniforms to be durable and comfortable enough to wear all day long and require little maintenance.



PROVIDING QUALITY TRAINING SINCE Gone are the days when Surf Life Saving clubs were only about bronzed fit men in budgie smugglers who just patrolled beaches! Alexandra Headland SLSC has been providing quality training for its members since 1924. The Alex Surf Club Community Education and Training Programs have been operational since 2002. Today, there are other clubs, such as Dicky Beach SLSC, Noosa SLSC and Mooloolaba SLSC, who do Community Awareness. The programs are designed to raise the skill levels of all those who come to the beach, which includes our community. As a licensed training provider, we are able to provide nationally recognised courses such as First Aid, CPR, Low Voltage Rescue, Advance Resuscitation Techniques, Community Bronze, Surf Survival and Surf Rescue Certificates to the public.




And giving tourists the skills and knowledge they need to interpret the ocean, and the variable conditions they may encounter, will help prevent drowning. Our teaching includes a strong practical component which enables participants to negotiate these waters, and to give them the skills and confidence to assist others who may experience difficulties in the water. Everyone can benefit. So if you feel you need to learn more skills, or you just want to be part of a great surf club that encourages the young and mature to live a holistic and healthy lifestyle, come on down and say G’Day to the Black and Gold, or all our friends in the Red and Yellow. Alexandra Headland Surf Life Saving Club

167 Alexandra Parade | ALEXANDRA HEADLAND QLD 4572 P: 07 5456 7804 | F: 07 5443 8793

E: | W: ca

Alex Community Education and Training incorporates accumulated wisdom acquired from almost 100 years of patrolling Australian beaches, to teach these essential beach-going survival skills. To date, we have assisted many primary and secondary schools from the Sunshine Coast, Brisbane, Toowoomba, Cherbourg and beyond. Thousands of children, young people and adults have participated in our programs since their inception.

As an employer of over 120 locals, and a tireless supporter of local community groups and charities, the Alex Surf Club makes a huge contribution to the lives of thousands of people - here on the Sunshine Coast and beyond. Alex Surf Club, any closer to the beach and you would have sand in your togs!

Photographs onto Stainless Steel Design it yourself on our website

Order online now!

Original Prints

From $59

• • • • • • • •

High Quality Stainless Steel Perfect Gift Idea Add Your Own Personal Touch Stainless Steel Stand Included High Gloss Easy To Use Website Design Your Own Print Remove Fine Scratches Easily



Putting the Customer FIRST

By Shari Hall

Photography by Jason Hay

Imagine proudly sitting in your brand new Jaguar F-Pace SUV, or zooming down the motorway in your sizzling Ford Mustang! Perhaps the Isuzu UTE is more your style, and you’re heading out for a weekend of fishing and camping. The good news is, Pacific Motor Group has a vehicle for every lifestyle and every price point, and a specially designated Customer Experience Manager, Carmel Fulton, to make sure your buying experience is of the highest possible standard. Three years into the job, Carmel has become a ‘non-negotiable’ asset for the group, which has locations in Currimundi, Maroochydore and Noosaville. Because most motor dealerships operate on small margins, personnel numbers are regularly reviewed and ‘non-productive’ employees - those not generating a sale - are often the first roles to be eliminated. At Pacific Motor Group (PMG), the goal is to constantly understand and improve the customer buying process in an effort to supply consistent levels of customer care and satisfaction. For PMG, the Customer Experience Manager is an integral and necessary part of the team.

Carmel says, “My position is special because I become a part of the second biggest purchase most of us make in our lifetime buying a new car. I work hard behind the scenes of the purchase process, and what seems very simple on the surface, can actually be quite complicated.” Dealing with unique situations and customising the purchase process for each individual client is all in a day’s work for Carmel. Pacific Motor Group has a positioning statement - ‘Always Thinking’ - and it’s the job of Carmel and the staff to always be thinking about how they can satisfy the customer’s motoring needs, and how they can do this even better than they already do. PMG prides itself in helping tailor the buying experience to meet the needs and preferences of the client, including structuring specific finance solutions. “You may have a baby on the way and would like to increase your repayments before the birth and lower them whilst you are on leave. We can organise this for you! We can also bring the vehicle to you, rather than you visiting a showroom.”

Pacific Motor Group has a vehicle for every lifestyle and every price point, and a specially designated Customer Experience Manager, Carmel Fulton, to make sure your buying experience is of the highest possible standard.

Part of being a Customer Experience Manager is nurturing and developing these long-term relationships. The Group is proud of the many associations they have made with schools, local businesses, sporting clubs, charities, and community groups on the Sunshine Coast. Carmel is instrumental in maintaining these relationships, organising multiple events throughout the year, and constantly engaging the community and customers between their vehicle purchases. Pacific Motor Group was originally established in 1986, and represents the Ford franchise for the entire Sunshine Coast. Purchased in 2005 by its current owners, it now comprises four locations across the coast, and sells Kia, Isuzu UTE, Jaguar, Land Rover, and Ford brands. In July 2014, the group’s new modern facility in Maroochydore was awarded the Jaguar franchise. They’ve sold 150 Ford Mustangs locally, and in June 2016, they were the number one Ranger 4 x 4 dealer in the country, an impressive performance from a Sunshine Coast dealership. Carmel and the 115 employees of Pacific Motor Group pride themselves on repeat and referral business. It’s their benchmark for success and their reward for always placing the customer’s needs first. And if someone refers a friend or family member to any of the PMG franchises, and a purchase is made, they will receive $100 as a special thank you. Carmel moved to the Sunshine Coast six years ago to be closer to family, and she now has a little daughter of her own. Being a Customer Experience Manager has allowed her to become part of so many families on the Coast in her own special way. “I have a passion for motoring and love to receive feedback on how we can do things better. Please email with any questions or ideas you may have!” e

YOUR SMILE MATTERS FIRST IMPRESSIONS MATTER Google Oris Dental and visit their smile gallery to see the difference a beautiful smile can make!

Phone: 5444 4308 10/7 Nicklin Way, Minyama QLD 4575 Oris Dental - Spreading smiles. Changing lives.


Pacific Motor Group even has a Concierge Program where the customer is chaperoned through the purchase process, even if it is not one of their brands. And why would they do this? Because it’s not just about the immediate sale, but about the relationships that are cultivated over time, thereby creating customers that are happy to return to them when they are next in the market.



MAKE IT HAPPEN When Mel Myers’ exceptional abilities in mathematics and IT saw him join the first intake of students at the University of the Sunshine Coast, at the ripe old age of 14, it was pretty clear he was destined for great things. By Shari Hall

That same determination and skill set now sees him running one of the most successful businesses in the region. Starting out essentially by launching his own online shop selling mail order computer software, Mel went on to specialise in not only building comprehensive eCommerce solutions and online shops for others, but also beautiful, intelligent and responsive websites for a wide range of clients.

Today, Jetpack is a full service digital agency, delivering a range of innovative online strategies, including the strategic implementation of SEO, AdWords, Social Media and Electronic Direct Mail campaigns. It was this process which also saw him become involved in, an incredibly forward-thinking company that is revolutionising the photo editing industry with its digital photo editing services. Mel began what was to become Jetpack in 2009, rebranding the company in its current form two years ago. “When you start out in business, you tend to try a lot of different things and you find out what you’re good at,

and what you’re not so good at, and that creates your focus,” Mel said. “With Jetpack, I decided to focus on two specific things - custom and online shopping websites, and budget websites, the latter being a separate business. But just being able to offer those services, doesn’t mean customers will choose you. You have to have a point of difference. “At Jetpack, whether it’s because we are good, or in the right place at the right time, or any number of things, we’ve been fortunate enough to do a lot of high profile online retailing sites, and very large official web stores, like the All Blacks Shop and ICC Cricket World Cup. “We have had a lot of experience, ranging from very big brand names, to mum-and-dad online stores, and we apply the same level of skill and quality to them all.” Mel believes that it’s not all about price these days, it’s about value. “You have to have a point of difference in your business - and believe in the product or service you’re offering. If you’re not providing an advantage over others doing the same thing, why should customers choose you? Having that point of difference is one of my top three success strategies,” said Mel. Jetpack are considered world leaders in web design, web development and digital application, with every website tailored to meet the customer’s every need. Shunning templates in favour of using the latest design techniques and cutting-edge digital technology, Jetpack is all about performance and exceptional results.

The hottest thing in that cutting-edge technology right now has to be It is suitable for everyone, from real estate agents to developers, professional photographers to amateurs, and online retailers who want to showcase their products with professional photos. It uses a cloud-based software system to make image editing fast, easy and affordable, and offers a wide range of services, including photography retouching, floor plans, and 3D rendering.

“It’s all about efficiency these days, so future business innovation will be about automation, cutting out the middle man and making it more affordable to do business here,” Mel said. Mel and the Jetpack team have celebrated many wins, but he considers the most successful thing about his business is having been able to bring on those big brand names as clients, and build such a phenomenal portfolio.

“In just two years since rebranding Jetpack, it’s quite an achievement to build online stores for so many major brands all around the world; being able to get on board,deliver, and continue to deliver.” Mel truly believes that if you have a good idea for a product or service, you should go and do it - or somebody else will. And he offers a couple more tips to help you.

“Everyone wants their business to keep growing but you have to consider scalability - if you grow, can your business handle it? The answer is to know where you’re heading, and plan to get there. “You must also remember that your business is only as good as your team - if you want an A grade business, you need an A grade team!” e

Embrace the Experience

Relaxing atmosphere and latest technology including: Suresmile – Damon Braces – Invisalign

Providing orthodontic treatment and transforming smiles for all ages NO REFERRAL NECESSARY PHONE 5493 3200


Specialist Orthodontist / Owner & Director Ocean Orthodontics / Member of the Australian Society of Orthodontists, Australian Orthodontic Board & World Federation of Orthodontics




Simple Starter Tips

By Paul Barrs

WRITING CONTENT FOR YOUR WEBSITE I have been fortunate... I have been “writing” in one shape or another since I was 8 years old. For me it’s always been a personal love – however I know that this is not the case for most people. In fact, second only to public speaking, article writing often conjures more fear than swimming with sharks for many a business owner. The problem is though; “everyone” says we need to write more content for our websites! But why…?

Yes it is true that the primary benefit for writing and publishing content on your website is to provide reliable resources to your readers and to encourage people to share your website with their social media networks (it’s a great way to reach out) – but it is far more beneficial that you begin to build a relationship with your customers as they come to better know you and trust you. Just like Vickie always says, ‘the more they trust you the more likely they are the buy from you!’ So here are a few tips to make the process of writing content for your website just that little bit easier – NUMBER 1: The idea. Without doubt most of us stumble at the thought of the idea… ‘What should I write? I don’t know where to start’. These feelings are common.

When I find myself drawing a blank (which still happens from time to time) I simply go to my favourite article directory and browse through the headlines. I look for a headline that grabs my attention and sparks an idea. I don’t read the article, I just look at the headline and think, ‘yep, I could write something on that’. There are literally millions of articles published in article directories, so you’ll never be stuck for ideas.

NUMBER 2: How to begin. Look at the first paragraph of this article. In it you’ll see a very brief explanation of why I love articles. For me it’s a personal thing, it hits a key note, and it builds common ground with the reader – they either like writing or they don’t. I often begin my articles with a short story, something that lets my reader know that I’ve got a life too, that I’m not just an anonymous webpage. I want them to know that I’m human also – that along with my failings I have successes too.

For me, this is the beginning of relationship building and it’s more important to me than anything else. Try starting your articles with either something about yourself or something about someone else that you heard. NUMBER 3: The content. Once you get started, just write. Don’t try to write fancy, using using some sort of style or strategy – just write naturally. Write the way that you speak.

Writing the way that you speak helps removes the fears about how an article ‘should’ look or read. It doesn’t have look or feel a certain way, it just has to carry a message! I do that everyday in my normal speech, and I know you can too. NUMBER 4: The Length. How long should your content be? Well… how long is a piece of string?? How long should a garden hose be to reach the plants that need watering?? As long as it needs to be! So how long should your article be? As long as it needs to be for you to say what needs to be said; nothing more, nothing less. Say what you want to say and then finish. [Side note: I don’t need to write more on that paragraph above because it pretty much says all that needs to be said, doesn’t it?]

NUMBER 5: Keep it simple. As you’re writing, try and keep it simple. If I were to try and get all technical I could say a whole bunch of other things about article writing – I could talk about grammar, I could talk about the correct or incorrect usage of nouns and pronouns, and synonyms and similes - but I don’t need to, and YOU don’t need me to either. Once you’ve gone though your initial ideas, “put the pen down” and save the article. Walk away - perhaps coming back to review it later once or twice, but no more.

Personally I recommend that you jot down about half a dozen bullet points before you begin to set the flow of the content, and then write from your heart. You should only be writing about topics that you know and have knowledge on anyway, which is what makes this so easy. If you don’t know the topic, then don’t write about it. Lastly, as for editing… OK, well, I suck at editing. All I do is trust my spell-checker, I rarely go back for multiple edits on anything that I write.

Sure, the Grammar Police hate me… but then, I don’t like them much either. The feedback from my customers over nearly 16 years of writing online show that my customers love me. That’s what really counts, isn’t it!

The most important thing is that you write and develop your own style, and like anything, the more you practice it, the easier it gets. Paul Barrs has been helping local businesses online since 2002. He has spoken locally, nationally and at international seminars as an authority on internet business strategy. Looking for better results online? Contact Paul by visiting f



takes shape


on us!



LET US KNOW: 1) YOUR FAVOURITE COFFE SHOP ON THE COAST 2) YOUR TRAVEL IDEAS The new Maroochydore city centre featuring a network of city streets, waterways and parks.

It’s that time of year when many people will be enjoying some downtime with family and friends, but work on the new Maroochydore Central Business District will press ahead over summer. Bulk earthworks on the first stage of the 53-hectare site have been under way this year and the impressive canvas on which the CBD’s core commercial precinct will be built is now clear to see.



Off-site, the SunCentral Maroochydore team has been preparing to award contracts for civil works to install underground infrastructure and build great new city streets, parks, and a stunning new waterway. SunCentral has also been selling the story of the Sunshine Coast and the exciting vision for the CBD to business leaders in Australia and overseas since late June, with Expressions of Interest for the first precincts in the project now open. The Maroochydore City Centre development has certainly captured national and international attention, and while the vision is undoubtedly innovative and ambitious, it makes perfect sense. With more than $10 billion in public and private investment already committed to the region, the Sunshine Coast is coming of age and the new CBD will both draw on that activity and stimulate further growth.

MAKE A TIME CALL 1300 662 702

It’s easy to understand the buzz about this development. Construction of a new city centre on a significant greenfield site within an existing urban area allows the project to exploit cutting-edge infrastructure and technology.


For example, in September it was announced that the CBD would be the first in Australia to have an automated underground waste collection system, with rubbish being transported from homes and businesses through a network of underground vacuum pipes to a central collection station.


It was also the first CBD in Australia to appoint an Entrepreneur-in-Residence, and the first in the world to develop a chatbot city guide to answer questions about the project through Facebook Messenger. It’s been an exciting year for Maroochydore - the Bright City, and there’s much more to come in 2017. For more information visit or email ca 2 Innovation Parkway, Birtinya, 4575


The Cause Matters

Years ago, a lovely 26-year-old lady enrolled at Living Valley for a ten-day detox program. Nadia had suffered with an arthritic condition and extreme fatigue since the age of ten. She could barely move her fingers and suffered with severe joint and muscle pain. She had been a regular patient in hospitals from the age of 16, but to no avail. Notably, the area around Nadia’s pupils were bright orange, with orange spokes extending to the outer circumference of her irises.

Nadia’s program involved steam baths, hydrotherapy, lymphatic drainage, clay wraps, and massage. She also enjoyed two separate three-day periods of fasting on protein drinks, juices and broths. On the ninth day, while attending a cooking class, Nadia fell, screaming in pain. I was called to the scene where she exclaimed that pain wracked every part of her body and that she expected to die. With the help of several guests, she was carried to the steam bath. While being heated, she consumed five grams of vitamin C in juice. She was then refreshed every 15 minutes with cold showers, and then heated up once more in the steam room. This procedure continued for two hours, by which time she had consumed 40 grams of vitamin C. A trip to the toilet was required! Five minutes later Nadia emerged in a state of ecstasy, fully mobile and pain-free. Nadia described her elimination as orange Dieldrin! Yes, the toilet water smelt and looked like the chemical insecticide used by her father every six months when she was a child. This was done for at least seven years to protect their New Guinea family home. She recalled that her family all took ill every time Dieldrin was used, often taking several months to get over it. She finally had her answer!

By Gary Martin

That night her symptoms returned and the entire procedure was repeated. Another two hours in the steam room and another 40 grams of vitamin C. Then, another flush-out of Dieldrin. Through the night, she was given several glasses of charcoal water to bind up the residual chemicals in her system. (Charcoal absorbs up to 80 times its volume in toxins).

Nadia extended her stay to two weeks, went home for a week, and then returned for another ten days of cleansing, after which we photographed her clear blue eyes, neither having one taint of orange. Nadia went on to become a qualified remedial therapist and has since helped hundreds of patients find relief. Nadia has two sons, who both had orange irises, while suffering with fatigue and regular flu-like symptoms. Neither had been in New Guinea, but both had been in Nadia’s womb. As they were young, we designed a 12-month Dieldrin detox plan. Years later, I met up with Nadia and her boys, who are now the epitome of perfect health. For 16 years Nadia followed the conventional paradigm in an effort to relieve her symptoms, whereas the cause of her pain was never addressed. I love this old quote from the great book, The Ministry of Healing, written in 1905: ‘In case of sickness, the cause should be ascertained. Unhealthful conditions should be changed, wrong habits corrected. Then nature is to be assisted in her effort to expel impurities and to re-establish right conditions in the system’. e

There is growing demand for traditional ‘bricks and mortar’ businesses to develop an online shop as an additional sales channel. Businesses are usually an existing retail shop or a distributor. Retail shops often look to sell their existing products online while using their current stock and staff resources. Distributors are often driven by the extra margin and control of selling direct to the consumer. For distributors, it is not unusual to set up a new brand or identity for direct sales so they don’t upset existing resellers, especially if they are undercutting the market! Existing businesses have a great advantage over start-ups, as many expenses are already accounted for. Staff are in place and generally have sufficient time between tasks to process online orders. When starting there is usually no need for additional inventory and, if more is needed, it is usually a quality problem. It is not uncommon to use a shared product inventory for both the online shop and physical store. One decision is how to synchronise stock levels between both channels. THE COMMON SCENARIOS ARE: • The business has an online inventory management system and stock can be synchronised close to real time between the physical store and online shop.

•  The business has an offline inventory management system. Synchronising stock is performed manually by importing and exporting between the two systems.

•  The business has no electronic inventory management system. Quantities are often inputted directly into the online shop, while keeping a closer eye on products running low on stock.

There is plenty of upside for existing businesses to add an online shop and, in most cases, the answer is not if it is required, but when to find the time to do it! m

Mel Myers, Jetpack Web Design Mel has been running successful online businesses for 18 years and has written numerous websites and online applications including manufacturing facilities, accounting systems, shopping carts, and even a search engine. Mel is the owner of Jetpack which specialises in creating amazing websites.




NOT JUST MOWERS • • • • • • • • • • • • • • • •

Push Mowers Ride on Mowers New and Second Hand Lawn Tractors Chain Saws Chippers Shredders Brushcutters & Trimmers Hedge Trimmers Generators Pole Saws Blowers Water Pumps Any outdoor power equipment Tillers Construction

Ph. 5494 6151 Email






NAME: David and Lisa Eaves COMPANY: Shoebox Bookkeeping At Shoebox Bookkeeping we can take the stress out of taking care of your accounts. Whether you need a system set-up, your payroll processed or your books completed and BAS submitted. Qualified and passionate, we are here to help.

As certified consultants in MYOB, Xero and QBO, ask us about the latest innovations in Cloud Accounting. Phone 0475 417 271

NAME: Katie Tealby and Annette Lasek COMPANY: Laserzone Sunshine Coast Laserzone has been a part of the Sunshine Coast community for over 20 years. As local owners, we provide a unique entertainment experience, focused on delivering service excellence and bringing fun and laughter to every visitor. Recently we have made major changes, which can be seen in every aspect of our centre, including the laser tag arena, foyer, and entrance. NAME: Carl Burroughs COMPANY: Divine Dental Carl is Mr Dental, owning Australia’s largest dental marketing company based in Sydney, a dental business institute as well as his own dental practice in Noosa. Now living in Noosa, Carl, his wife Angelika, and their daughter Gracie are enjoying the Sunshine Coast lifestyle and Carl’s current ambition is to buy or start some more dental practices locally.

COMPANY: Superior Screens Sunshine Coast We are the Coast's leading supplier of DIY aluminium fencing, screens and louvres, and are also your Wide Span Shed agents, based locally here in Caloundra West. We provide a free measure and quote service for our custom-made products and also provide a professional and guaranteed installation service. Customer Service and Satisfaction is our Guarantee.


A new dimension in curtain making A modern curtain hanging system together with gorgeous fabric is certain to become a feature in every room. • Shutters • Wallpaper • Blinds • Rugs & Artwork • Motorised products • Curtain, fabrics and upholstery

62 Aerodrome Road, Maroochydore Tel: 5443 9122 E:


Your local home loan specialists

Full colour on teal (reversed-out v Standard logo

If your current home loan interest rate is above 4.2 p.a. - and you have been in the same home loan for more than two years - you could be missing out on significant savings. When was the last time you checked in with your home loan?


WIN a $300 Myer Gift Voucher Simply sit down with one of the Mortgage Choice Buderim team members and chat about how we can help you SAVE $$ in 2017 and you’ll go in the draw. Drawn 1st June 2017.

It’s our job to provide you with a choice of lender options and then to negotiate with the lenders on your behalf - taking the legwork off you. Mortgage Choice in Buderim are currently celebrating our 12th year anniversary. We are currently ranked number two franchise in Australia by MPA magazine (Mortgage Professionals Australia), and attribute this to our loyal customers who continually come back so that we can play a part in building their wealth, or achieving their next dream property. Our entire team is motivated by not just the home loan, but the opportunity to make the experience a special one for our clients. There are so many great opportunities out there right now, and we encourage you to give us a call to explore them with you.

Linda Ireland 0414 012 714 • Kaia Hunter 0414 891 931 • Pete Solomon 0413 999 953 • Matt Ireland 0413 999 951 Office Phone 5476 9333 • • 1 Ballinger Rd, Buderim QLD 4556

3. Tromso, Norway: Discover Norway’s polar past at Tromso’s museums and architecture scene. Don’t miss out on husky dog-sledding and snowmobiling and thereafter, hit a pub in this North Sea’s ‘party port’.

version) Extended standard logo

The breath-taking view of the fjords and wondrous phenomena of nature like the Northern Lights and the Midnight Sun make a Scandinavian cruise an adventure that will stay in your heart forever. Iceland, Sweden, Finland, Norway and Greenland offer excellent opportunities to have an Aurora holiday. Set your camera ready on its tripod, lie back and watch in wonder as the mystical northern lights dance across the night sky.

THE AURORAE PROMISE OF THE ARCTIC SKIES The greatest pleasures of a Scandinavian cruise are the Arctic Circle’s vast pristine blue waters, plenty of onshore fun activities, and the inexplicable joy of witnessing the dancing aurorae. 1. Bodo, Norway: Sitting between rugged mountain peaks and fjord islands, this industrial centre is bountiful in raw natural beauty and inspiring public art. Have a feel of Norway’s Viking history, Sami people’s indigenous culture, and fishing industry at the Nordlandmuseet museum exhibits. Norsk Luftfarts museum features aviation military exhibits.


4. Alta, Norway: Home to the world’s first northern lights observatory as Stacked logo well as copious ancient rock art, this UNESCO World Heritage site is a must-see. 5. Kirkenes, Norway: Rich in history and iron ore, the urban town is where you can encounter the unique lifestyle of Sami, snowmobile and savour frozen fjord-caught King Crab dinners. 6. Reykjavik, Iceland: Experience scintillating nightlife, soak in steamy geysers, visit the heritage site Thingvellir National Park and the marvellous two-tiered waterfall at Gullfoss – all in this exciting capital of Iceland. A trip of a lifetime and one for the bucket list of places to visit.


Cheryl Ryan, 123 Travel - Buderim Cheryl has been working and travelling the world for over 25 years. Her travel business is a combination of leisure and conferencing with a special passion for supporting local communities she visits.

Conference Day Delegate Packages from $58 Room Hire ­ Basic Equipment ­ WiFi Arrival Tea & Coffee Morning & Afternoon Tea Lunch


2. Vesteralen and Lofoten Islands, Norway: Snoop into the past at the archaeological sites of Stone Age colonies as well as picturesque fishing villages like Stamsund. On Lofoten, visit Borg – a homemuseum that brings to life Viking memorabilia.



! m e h t e r o n g i t you can’t jus by Vickie Magic

Recently, I facilitated another Mindsight Magic retreat. These are quarterly ‘Power of the Mind’ retreats that I have done for the last four years. By changing the magazine to quarterly, I have been able to do more of these retreats that I love so much. I am so grateful to be able to take these life altering weekends. The ‘Power of the Mind’ changes everything. It isn’t about positive thinking - the ‘Power of the Mind’ is much more than that. To me, positive thinking is looking at your garden, putting your hands over your eyes and saying, no weeds, no weeds, no weeds; making an affirmation that your garden has no weeds and that no weeds will ever come. To be honest I don’t see how that can be reality. The ‘Power of the Mind’ is very different; it’s about looking

at your garden and seeing the beautiful flowers, the lush green grass, smelling the gorgeous scents of the roses, and truly appreciating that gorgeous amazing garden. Then, you spot a weed and say to yourself, “Oh look, a weed, I need that gone,” and simply walking up and pulling it out. There’s no need to talk about it, or tell anyone who will listen about it. There’s no need to sit down and have a

by investors. for investors. If you’re looking for an experienced partner who understands residential property, talk to Rock. We work alongside property investors to help build their portfolios – investors helping investors is the way we look at it. So whether you’re just starting out, on you’re third, or thirty-third property call us today, drop by the office, or visit us on the web.

07 3102 1219



Nope, the power of the mind is about saying, “Oh, a weed; I’ll just pull that sucker out as quickly as possible”. Oh, and sometimes, the truth is that there are weeds you can’t actually get rid of; they are there to stay - for example, a boss or family member who is not going away and you can’t just discard from your life (garden). When you have a weed that has to stay, you just have to keep reminding yourself how beautiful your garden (life) is, and just acknowledge and accept that you have this tiny little weed in the corner that is there to stay. It’s not big enough to destroy your garden (life); it’s not going to stick out like a sore thumb. It’s just a tiny little weed - it’s not going to take over the world - unless you let it! Look at that weed: I can’t get rid of it, I hate it, talk to me about this weed. What would you do? How would you handle this weed? Let’s talk about weeds. No, let’s not! It’s better to talk about all the beautiful flowers. Don’t they smell amazing? Aren’t they gorgeous? Look at the red one, the pink one. So many that the weed fades into nothing - you hardly even remember it’s there. And even when someone points it out, saying, “Oh, look at that

weed, destroying your beautiful garden,” you just say, “Oh, that little thing, I hardly even notice that. What about this beautiful red rose - have you ever smelt anything so adorable?”

Take a look at page 70 to find out more about my new ‘Power of the Mind Powering Potential’ half-day, in-house seminars. These are perfect for your organisation, empowering you and your team to STEP UP to the next level and make 2017 your best year ever. Honestly, the thing I know for sure is that I don’t know everything for sure! But I do know that this stuff works and is a great vehicle for the opportunity for a happy, fulfilled and content life. f

Introducing the One Spot Finance Team... Are you planning an event in 2017? Lake Kawana Community Centre is a multifunctional, diverse facility which provides a place for the community to create, express and celebrate its culture. Joanne



With over 40 years combined industry experience the One Spot Finance team are here to assist with your finance requirements from home loan lending to investment and property development funding.

With 15 unique space to choose from, Lake Kawana Community Centre is the ideal venue for your next meeting, seminar, expo or major event.

0 Theatre Style • 1000 +

• 500 Banquet Style • 75


Call 1300 734 732

we would love to hear from you ‘Proudly supporting’ Beautiful You Cancer Program One Spot Finance Group Pty Ltd ABN 12 611 297 931 Trading As One Spot Finance – CR 487324 is Authorised Under Credit Lic 389328

Lake Kawana Community Centre 14 Sportsmans Parade Bokarina QLD 4575 T 07 5413 1400 E


three-hour discussion about the weed, and how annoying it is, and how it destroys your garden, and how your garden will never ever be the same because this stupid weed has wrecked everything. There’s no need to tell people how much you hate the weed and how now, you won’t be able to have the beautiful garden of your dreams, all because of the weed. It’s the weed’s fault, damn weed! If it wasn’t for this one weed, everything in your garden would be perfect.




Living so close to Noosa opened up a wonderful array of activities to our families and community recently, during the Noosa Triathlon Multi Sport Festival.

I thoroughly enjoyed the Noosa Fun Run, as we take a little longer to get to school and work, and make an effort to appreciate this beautiful location in which we live. Wouldn’t it be great if we could transfer this attitude to more days of the year and encourage us all to reconsider how we transport our children to and from school! As we know, students walking, skating or riding to school is an easy way to boost their activity, and it can help improve their social skills, road safety knowledge and self-confidence. Growing bodies need plenty of exercise to feel strong and energised, and to build themselves up for a healthy future. Children who learn to love being incidentally active are developing positive habits that will help them to stay fit and healthy later in life. One simple, fun and free way to help our children boost their activity levels is to encourage them to walk or ride to school. Regular walking is great for maintaining a healthy weight, building strong bones and muscles, and improving balance and coordination. It also improves mood and reflective thinking. Walking to school can also help our children improve their sense of control, independence, and confidence in making their way around their world. Whether you walk together as a family, or you decide your child is ready to walk independently, getting moving can make a very positive difference in your child’s life. • Walk together: If your child is too young to travel to school alone, walking with them can be a fantastic way to get active as a family so everybody benefits! Sometimes this is one of the best ways to chat about the day, allowing our kids to debrief, share and open up.

• B  uild up road safety knowledge: Teach your children road safety and navigation skills by riding or walking around your neighbourhood.

• Find some walking buddies: Arrange for your child to walk with other families or friends - that way, walking can become a social activity. • Just  walk part way: If you live outside the area, park the car further away from the school and walk the rest of the way. • Get older children involved: Chat with your neighbours about setting up buddy groups of older children who can walk or ride together with the younger ones. • Mix it up: Riding a bike or scooter is great exercise, too! • S  tart small: To get your child ready to start walking independently, drive part of the way to school and let them walk just a short distance on their own - or walk with them at a distance. All our schools are aware that there is a problem with too many people wanting to drop children off at school at the same time, but the challenge isn’t just about parking and traffic flow, it’s also about thinking differently about how we get our children to and from school. m

Reverend Chris Ivey, St Andrew’s Anglican College

Chris Ivey has been Principal of St Andrew’s Anglican College since 2007. He is married to an amazing lady, Elizabeth and they have four children, the oldest is in her first year at UQ and his youngest three are at St Andrew’s, where he hopes they love being with their Dad! He trained as an English and Drama teacher, before becoming a College Chaplain and then moving into his current leadership role.

Congratulations Class of 2016

Abigail Ellerton Aden Hurley Aleisha Stanici Alice Heath Alycia Rubulis Amy Wright Andrew Craig Ariana Matsuda Ashlee Becks Bella Assink Braden Riggs Brianna Maltman Brooke Hogg Cammie Perkoulidis Cameron Schroeder Candice Labidi Carl Profke Carmen Brandes Chanelle Nagel-Starkey Chester Rees Chiara Guidotti Christina Fawkes Codi Baker-Lahey Daniel Spilar Dylan Coolican Ella Violi Elle Le Faou Emily Nicholas Emily Turner Emma Davis Fraser Hopkins Georgia Lehmann Georgina Vogler Georgina Kleidon Gigi Fox Harriet Simpson Harrison Hill-Nolloth Harrison Mark Harry Tomkins Hayden Cartmill Hayley Cahill Jack Veale Jackson Taylor Jacqui Sjogren James Debeyser James Morgan Jarvis Taylor Jasmine Morrow Jaxon Pukallus Jayden LePetit Jed Larwood Joe Keelan Jordan Kath Josh Richardson Joshua Bates Kate Ansell Katherine Williams Kayan Kasyanto Kyle Byrnes Lauren Hampton Lawson Wrigley Liam Puttergill Lucas Southgate-Smith Maja Poff Mitch Regan Montana Fuge Owen Blackmore Owen CareyFoster Phoebe Griffiths Rheece Powell Sasha Wasmund Saskia Mathers Seamus Cunningham Sean Phillips Shailee Finney Steele Gribble Taine Meyer Talia Plumb Teshaya Turner Thomas Guthrie Thomas Price Tom Dean Tom Gilder Tristan Dalley Troy Kuiper William Brenner William Oakes Yvette Parker Zeb Smith Zoe Cashman Zoe McLeod

We wish you all the best as you move confidently into your futures

One of the most common things we hear from business owners, is that they are frustrated by how their business is performing, and believe processes are not working as well as they should. Generally, this impacts both customer service and financial performance so it’s important to ensure that there is limited downtime. A great technique to use here, is the ‘Gemba Walk’: visit the workplace and see what is actually going on, not what you think should be happening! Best Practice states this should start with the customer and work backwards. With the right challenges and coaching, problems can be identified. These problems are then acknowledged as ‘wastes’. Let’s review and explain these ‘deadly wastes’.


other wastes in the process. Most problems can be resolved if you get your people involved.


This is where we waste time and effort moving things around. When we are moving, we are not adding value to the product or service. This waste causes waiting, defects and errors, and increases costs.


Look for product and paperwork that is being stored and not going anywhere - especially if there is more than expected. This waste is a usual sign of other wastes impacting on performance.


Any wasted movement of people and equipment. This causes waiting time, frustrates you team and stops the process flowing.


This occurs when it takes more time, resources and therefore cost to carry out the activity. Typically caused by other wastes.

Defects and errors lead to rework, which typically requires additional time, resources and money to fix. The impact of these can be significantly increased if they reach the customer. Your processes should be working properly ‘right first time, every time’.

Systematic elimination of these ‘deadly wastes’ will result in faster processes, lower costs, higher quality, happier workers and, most importantly, happier customers.

This is where we continue to produce, or keep working on, products or services that are not needed and therefore not used. This is a waste of resources and can tie up finances that could be used elsewhere.

Even better, give me a call and let’s walk and ‘learn to see’ together. m


So go and do a ‘Gemba Walk’ in your business today and start to identify the wastes.


This is an easy one to see; look for people and products which are on hold, waiting for something else to happen, or waiting for someone else to do something.


Under-utilising your peoples’ talents, skills and knowledge will have a detrimental effect on your business. This can happen because of the

Kevin Bennett, KB Business Solutions Kevin has over 30 years of experience working with international businesses identifying and implementing ways to become smarter and improve business performance. Practical, simple, and effective solutions that really work.

IMPROVING YOUR BUSINESS WITH YOU Coaching and Mentoring Key Note Speaker Facilitated Workshops Customised Improvement Programs GET SMART - CALL KEVIN on 0407 144 963 Email SERVICING ALL OF THE SUNSHINE COAST Join us on Facebook: KB Business Solutions





AND CELEBRATIONS I WANT THE WORLD TO KNOW THAT I AM A MARATHON RUNNER By Vickie Magic After eight months of training - running five days a week. After eight months of visualising me finishing the 42 kilometres. After eight months of hype. I can proudly tell you I did actually complete the full 42 kilometres. I am so proud of myself. Running the marathon has actually changed my life FOREVER, in ways I didn’t ever even imagine possible. I didn’t really realise just how much of an impact running a marathon would have on me, and would have on so many aspects of my life. I truly now feel that if I can run a marathon, I can do ANYTHING. Absolutely anything. The truth is that this has helped my mindset more than anything else I can remember. When I made the declaration at the beginning of the year that I wanted to honour my Dad, who we last year lost to cancer, I wanted to do something incredible. I wanted to do something IMPOSSIBLE! Dad taught me that impossible means, I’M POSSIBLE, so I needed to find something that I didn’t believe in a million years was possible for me to do. I had NEVER ever wanted to run a marathon, and I really did not think it was possible. SO THAT HAD TO BE THE THING. Even when I made the declaration that I would do this at the beginning of the year, it still seemed very much like a pipe dream, something I would reach for (like the stars) but never ever really achieve. Once I started putting in the work and running the distances, I realised just how far 42km was. The furthest I had ran up until the day was just 21km at the Gold Coast Half Marathon, so I still didn’t really know for sure if it was going to be possible. In training, whenever I got to 18km, my feet would hurt, my toes would hurt, my knee would hurt. Yet I still saw myself every single day in my visualisations finishing the distance. In that visualisation I would see people at the end of the event cheering for me, calling my name and shouting congratulations. When I was running in the actual race - ha, did I say race? I mean event - I did get sore feet and I did get a sore knee. But I had a plan for when this happened. Having spoken in detail to my beautiful friend, Kim Morrison, she said, “When you feel pain, simply send it love, simply thank the pain and send it love.” No offence, Kim, but I immediately thought, “Yeah right, that’ll work, NOT!” But guess what, I can honestly tell you it worked. I can honestly tell you that WHENEVER I felt pain in my feet or my knees, I would simply talk to that part of my body and send it gratitude and love and yep, it really did work. What an awesome achievement! I am one of the ONE PER CENT of people the world over that can hold their head up high and say, I AM A MARATHON RUNNER. And the reason I am telling you this is because

I want you to know that WHATEVER it is that you want for yourself you, too, can achieve it.

You simply need to: • Make a plan • Believe you can do it • Take consistent ACTION daily towards making it happen • AND never ever, ever give up The next Mindsight Magic Ladies Retreat is Friday 3rd

February – Sunday 5th February 2017 at Honeybee Farm, Kandanga. For bookings and more information please

contact 0433 198 868 or ca

The continued growth in the nation’s property prices hasn’t deterred potential investors, with two in three Australians still aspiring to own an investment property. Recent research found 65% of people want to become property investors and most (34%) say it’s because they believe it’s the best way to build wealth. The other key driver to buying an investment property is the fear of not having enough super in retirement (26%). Whatever the reason, many Australians are out on their weekends looking for that perfect investment property. But an important question comes to mind. Who are they getting their education, advice, and guidance from? Especially when looking to invest a significant amount of money into an asset. With the rise in popularity and growth in property values, we have also seen a significant increase in financiers, financial planners and accountants becoming overnight ‘property experts’, advising purchasers where specifically to invest and what property they should be purchasing. And some are now setting up their own in-house property investment businesses. These professionals provide a critical service ‘within’ your investment journey, and their advice is needed in the area in which they specialise, but they should not be advising or selling you specific property. The sourcing of a property is the job of a property specialist, who has proven experience, and analytical and research skills behind them. Always talk with your accountant, solicitor and financier when


you purchase (preferably prior) as they will give you the much needed advice required - for example, entities, capacity and affordability, estate planning and necessary legal advice. Ensure independence. We are also seeing the rise of property investment ‘experts’, with little or no experience, starting up their own businesses. When talking with someone giving you property investment advice, ask them how long their company has been in operation, who their build partners are, and how long have they been dealing with them. Ask how many properties they have personally built with them, and importantly, how they get paid. When purchasing, deal with companies who just specialise in research and property. And work with companies who have been around for a significant period. Build your team with independent advisors (accountant, financier, solicitor, and property specialist) who all have proven track records. Their true success should be determined by your success. m

Danny Buxton, DBA Property

Danny Buxton has always had a love for people, education and property. He first entered the property industry in the early 1990s, before pursuing a career in education. Danny partnered in a fast growing investment and property services company before founding DBA Property Solutions. He holds a double degree in education, a real estate licence and a Cert IV in Financial Services. He has a belief that when you create wealth, it is not just for oneself but for the benefit of those in your community and beyond. Danny is a also member of the Australian Institute of Company Directors.

YOUR PROPERTY INVESTMENT SPECIALISTS • The best advice about investing is to get the best advice about investing • The past is easier to predict than the future • Think risk before you think returns • Diversification is no substitute for diligence • Sound investing equals quality plus value • What’s too complex to understand is most likely too complex to invest in • Astute investors build a team of specialists around them • Always know your investment position

For an obligation free appointment, contact us today to discuss your property investment options 07 5444 4311 9 Capital Place, Birtinya



WHY WOULD ANYONE WANT TO VISIT A THERAPIST, let alone a spiritual psychotherapist? In attempting to answer this question, it would be wise of us to first of all explore the nature of therapy in general. All successful therapies are no more than an attempt to facilitate the human organism to self-heal; no person other than yourself can heal you or your body. What any competent therapist can do however, is to guide you toward your own intrinsic self-knowing, and thus to a state of self-healing. We are all three-part beings – body, mind, and spirit. Psychology is useful in addressing our behavioural problems, psychotherapy is useful in addressing the problems of our psyche, and spiritual psychotherapy is useful in taking us into the core of our existence; the part that oversees and controls all that we are.

What makes spiritual psychotherapy so successful, is that it attends to all the parts of your being; it is holistic therapy at its best. So, if you are experiencing a sense of unhappiness in your life, or are feeling unwell with no apparent cause, give Barrie a call, he may just be able to assist.


WHAT’S HOT – WHAT’S NEW IN FASHION with Julie-Ann Fenwick-Symons


We asked Julie-Ann What’s Hot, What’s New, What’s trending in fashion right now. Julie-Ann Boutique looks after five private schools and ten public schools here on the Coast for all their formals, couple that with adult formals, the races, with the Magic Millions coming up in January. Julie-Ann Boutique also supplies accessories and fasinators for each outfit. “Colours are definitely in for summer,” JulieAnn said including lots of florals and patterns this year. Designers include Rose Noir, Jadore, and Bariano, to name a few.

The most popular NOW colours include, red, lime green, cobolt blue, and a beautiful unusual wine colour. The strapless look is very popular right now.

Julie-Ann Boutique helps dress women on the Coast for any special occassion. You will be in and out of the shop within an hour, they will choose three outfits for you that they know will look amazing on you. Julie-Ann is confident that you will love what she chooses for you. Her experience takes the pain out of the choice.

Julie-Ann Boutique

47 Burnett Street, Buderim

Phone: 5453 7777

Rescue Books Bookkeeping “Your Bookkeeping Lifesaver”

3  Increase business efficiency 3  Management of meeting tax obligations 3  Streamline payroll 3  Cloud bookkeeping

Tracey O’Neill Ph. 0400 604 018




By Ted Fitzgerald Sunshine Coast Numbers Expert

This report analyses the last six years of building approvals over the three main classifications: detached residential, other residential, and non-residential. It covers the period from July 2010 to August 2016. First, looking at detached residential (houses), the stand out winners are Caloundra West, Peregian, Bli Bli, Mountain Creek, Wurtulla/Birtinya, and Noosaville. Of the 22 areas reporting monthly to the Australian Bureau of Statistics, these ‘top’ five added up to 41% of all approvals for detached homes on the Coast, contributing around $6,328 million to the local economy. For other residential buildings, such as units and flats, the top five high growth locations are Buderim South (near the University), Maroochydore, Wurtulla/Birtinya, Mountain Creek, and Mooloolaba/ Alexandra Headlands. Again, of all reporting areas, the top five added up to 50% of approvals for units and flats, contributing around $967 million.


Non-residential construction approvals are even more dramatic, and illustrate how on the Sunshine Coast, as the Gold Coast over the last

40 years, commercial, professional, and industrial services slowly but surely cluster into major precincts around major public and private infrastructure. The soon-to-open Sunshine Coast University Public Hospital is a stand out example. In fact, over the six year period, approvals for projects in Greater Kawana - postcode area 4575 - were 48%, almost half of ALL Coast non-residential activity. If the two ‘central’ postcode areas, Kawana and Maroochydore, are combined, the figure is 60% of all non-residential approvals. Following these two ‘giants’ are postcode 4556, mostly around the University and along the Sunshine and Pacific Highways, and the traditional Coast commercial/industrial centre, Nambour. The area west of Coolum is also showing healthy growth in non-residential. Over the last six years, non-res approvals across the Coast added up to around an impressive $5.4 billion. The table shows the dramatic impact of a project such as the hospital (ie 2012-13). It is reasonable to assume the new City Centre project rising up on the old Horton Park golf course and the expansion of the airport will progressively create


similar positive leverage and new opportunities for business people.


The chart showing the six-year trend in monthly building approvals for houses and units illustrates the positive trend under way for the last three years. Summary: And so what might this information offer a Coast business person? Two things. First, the Coast is growing well and this stimulates confidence and increased spending in consumers. Second, I think it suggests you could usefully spend a day on the Gold Coast looking at the way various precincts have developed there and what it might tell you in planning ‘next steps’ for your business here. ca Building Approvals ($M) Non-residential construction

2010-11 583.86

2011-12 2012-13 2013-14 2014-15 2015-16 635.2






Massage Therapy Remedial / Deep Tissue Relaxation / Aromatherapy Reflexology

$65 for 60 minutes or

$90 for 90 minutes $10 off your first visit

Health rebates apply

0427 870 048



Then you will need to understand the Self Certification reporting regime and what it means to your QBCC license and ability to charge for the work you perform.


Absolutely it is. The ATO certainly seems set on shooting the industry to pieces with their suspicious distrust of our hard-working tradies, and now the QBCC has also made it difficult. Here is the formula you will need to use when reviewing your license compliance.

You must assess your own net tanglible assets every quarter (((Actual Net Tangible Assets - Minimum Net Tangible Assets) / (Maximum Net Tangible Assets - Minimum Net Tangible Assets)) x (Maximum License Category Turnover - Minimum License Category Turnover)) + Minimum License Category Turnover Easy? Well, if you want to keep your license then it is something you cannot avoid, so you will need to suck it up and make sure you comply as efficiently and cheaply as possible.

So, What Does Self Certification Really Mean for Tradies?

For the last year or so all QBCC license holders have been required to review their net tangible assets, and use the formula above to ensure their annual turnover remains within their license limits (see table).


“If you do not complete your regular reviews and keep adequate records you may be subject to penalties and demerits.” Summary

It needn’t cost a lot of money to complete the regular reviews and keep the necessary records. From a business perspective, it may also help you better understand your business performance. Have a chat to your accountant today about how they can make compliance with more bureaucratic red tape as painless as possible. m LICENSE CATEGORY











$36,001 - $156,000



$156,001 - 480,000



$480,001 - $1,200,000



$1,200,001 - $2,400,000



$2,000,001 - $4,800,000



$4,800,001 - $14,400,000


OVER $240M

OVER $14.4M

That review should be completed on a quarterly basis and all licensees must keep records of the review, including copies of your management accounts (Yeah, I know, ‘Your what?’) and copies of your calculations. From observations within the industry and across various clients there are few actually doing this and that creates a significant compliance risk for licensees.

Chris Burns, Complete Business Strategies Chris is a Chartered Accountant and a Director of Complete Business Strategies. During his 20 year career Chris has helped hundreds of clients improve their business outcomes and looks forward helping many more.


But you can actually do this quickly, easily and cheaply. Scan the QR code

for a free and simple maximum turnover calculator. To find out more call us on (07) 5439 1600






This summer, visitors returning to Caloundra are in for one heck of a surprise! It’s taken a while, but after years of planning and a whole year of construction, Caloundra is ready to unveil Stage Three of its beautifully revitalised CBD. Caloundra’s shiny new Bulcock Street looks great - and it’s not the only thing that’s changed around town either!

unique. There is more history in Caloundra than most people

Caloundra has a proud tradition of being the family destination of the Sunshine Coast. Brisbanites have made their annual summer pilgrimage to Caloundra for over 100 years. For generations of families, Caloundra is in their blood.

With involvement from the locals, new investment from businesses,

In more recent years, however, the word has spread about the magic Caloundra holds. There’s something about the place that nowadays attracts people from all over Australia, and around the world.

to explore, as well as many new bars and cafes. The six iconic

The move towards a more appealing and vibrant culture around Caloundra has been an interesting journey. Many revitalised communities get criticised for selling out to modern trends, overlooking the fabric of what makes their destination truly

holidays which, in many ways, is a fact of life. The important thing

realise and, thankfully, the links among many prominent local

families are strong. Community passion has guided much of the

master-planned change to ensure the character and authenticity of Caloundra isn’t in any way compromised.

and a lot of careful planning, driving up the main street of

Caloundra this summer will be a fresh and welcome experience

for new and returning visitors alike. There are scores of new shops beaches of Caloundra will be pristine and the weekend street markets will be bigger and better than ever.

Each year Caloundra gets that bit busier during the summer

is this: Caloundra is still Caloundra. Those who know the town love

it and wouldn’t want to be anywhere else. And those who are yet to discover Caloundra are in for an unexpected treat.


Bill Darby, Caloundra’s Rumba Beach Resort

Sometimes outspoken but always frank, Bill is the co-owner of Caloundra’s Rumba Beach Resort and 26 Degrees Bar & Venue. A proud Sunshine Coaster, Bill is a regular social commentator on newsworthy regional matters. Read more of Bill’s opinions on tourism, politics and business by visiting his website


IT’S NOT IF, BUT HOW BLOCKED IS YOUR DIESEL Modern automotive systems continue to deliver challenges to automotive technicians in the retail, service and repair industry. For example, all diesel vehicles suffer from carbon contamination and, due to the stringent emission controls now in place, it is more of an issue than ever.

This is due to a number of factors: ENGINE DESIGN (CRD Common Rail Diesel): Common Rail Direct fuel injection is a direct fuel injection system for petrol and diesel engines. On diesel engines, it features a high-pressure fuel rail, feeding individual solenoid valves, as opposed to a low-pressure fuel pump feeding unit injectors. Third-generation common rail diesels now feature piezoelectric injectors for increased precision, with fuel pressures up to 3,000 bar. EXTENDED SERVICE INTERVALS: Manufacturer log book service intervals have increased over time, with some at six months or 10,000km, and others as much as 12 months or 40,000km. SHORT TRIP DRIVING CYCLES: With the increase in population, we are spending more time in built-up traffic with everyday commuting. EXHAUST GAS RECIRCULATION VALVE (EGR): High exhaust gas recirculation flow rates (to regulate the production of NOx). Excess amounts of diesel particulate matter recirculates back into the intake system via the EGR valve, contaminating the inner walls of the inlet manifold, inlet valves and combustion chamber. Other factors include low viscosity engine oils, that promote higher oil misting through the PCV system; turbo charging systems (oil bypass through turbine shaft seals), and poor quality fuel, the latter playing a large part in engine performance. Most manufacturers do not have service interval for carbon removal as part of log book servicing for modern day (CRD) Common Rail Diesel Engines. It is paramount that today’s automotive technicians have a thorough understanding of today’s engine management systems, and the


problems associated with carbon contamination when servicing customer’s vehicles or diagnosing problematic vehicles. If carbon is not removed, it is common for the following issues to arise:

• Excessive tailpipe emissions • Idle rough • Lack of power • Poor transmission shift quality • Higher fuel consumption • Malfunction indicator lamp illuminated • Engine noise • DPF system blockage and failure • Premature component failure • Gradual loss of power over time with build-up of carbon contamination In order to prevent costly damage from carbon contamination, you should have your vehicle inspected. Removal of carbon will reduce the need for expensive repairs or maintenance; reduce DPF regeneration cycles; lower vehicle emissions and improve idle, and improve engine performance and fuel economy. Carbon removal on the modern day diesel engine is no longer an option; rather a necessity. m

John O’Leary, All Coast Tyre Solutions John and Peter O’Leary started in the tyre industry in Chinchilla, John in 1975 and Peter in 1986. They have vast experience in all tyre sales and service. Coming from a farming area, they bring experience in large tractor and earthmoving as well as truck, four wheel drive and car tyre solutions.





The Children’s Therapy Centre provides psychology, speech therapy, occupational therapy, and physiotherapy for children and young people with developmental delays, health conditions, sporting injuries, and disabilities. Some children see one therapist for just a few sessions. Other children enjoy the benefits of our multi-disciplinary team over several years. We are a not-for-profit company started by parents nearly 30 years ago. We don’t profit from disability, and we go above and beyond the private fee-for-service model. Our specialised services and supports help to promote child development and community participation. We work in partnership with families, schools, sports, and clubs so that therapy can be reinforced and complemented in everyday activities. While many agencies still focus on a child’s “deficit” or “impairment”, we work with the child's strengths to promote participation in their natural learning environments. National research has shown that our approach produces significantly better outcomes for children.

Exceeding client expectations – that’s what we do!

Debbie Blumel, CEO Children’s Therapy Centre

Our vision is to empower children and young people with developmental delays, disabilities and health conditions in the greater Sunshine Coast region to achieve their potential and participate in the community. We are making sure that people can access best practice therapy services locally through an affordable not-for-profit organisation.

We visit children in the home, child care centre, school, pool – wherever they prefer. Our services extend from Caboolture to Gympie. ca

To find out more, or to make a donation visit

70 Windsor Road, Nambour Q 4560 Tel: 07 5441 7199 E:

We Help You Move Your Home or Office Safe, Fast & Without the Stress

All Backed By Our Famous NO DAMAGE GUARANTEE! Here is what a happy customer had to say: I have found the directors, office staff and field staff to be honest and reliable. They also demonstrate professional work ethics and build trusting relationships with our clients. Their work is consistently carried out professionally, efficiently and to a high standard. Desley Bignell, Rowlo Constructions


Caloundra: (07) 5491 1078 Coolum: (07) 5446 5688

“Local People Moving People Locally”


Imagine that your phone can remind you of any bills due, and allow you to authorise payment with a single click. It also automatically updates your accounting system without manual data entry.

This is the vision that Promis has been working on for the past year. And while the service has been in private beta for eight months, it is finally opening up to businesses and consumers on the Sunshine Coast. Promis is the brainchild of experienced start-up founder, Alexander Kohl, who has sold one business (after growing it to $15 million within 15 months); built another successful business that employs 30 people, and attracted a team of former colleagues to take on this new project with him. Co-founders Cameron Lawrence and Brian Keayes bring a wealth of knowledge in building networks and creating design-lead software. Cameron has built and managed a sales team in other start-ups and understands how to represent the fast-changing environment of agile development. Brian has been leading software development teams for large corporate clients such as GJ Gardner Homes. CREATING VALUE FOR CLIENTS, TEAMS, AND OWNERS All of us are passionate about simplifying the admin processes for small businesses so that they can really focus on creating value for their clients, their teams, and their owners. One painful process is paying bills. Usually a bill passes through four or five steps that require human data handling: it is entered in the supplier’s accounting system, emailed (or posted), entered in the client’s accounting system, and entered again in the banking portal before payment can be received (and has to be entered again by the supplier). So many opportunities for errors and wasted time. This is just not necessary. In today’s world of connected systems, digital invoice data can be pulled directly from the supplier accounting system and made available to the client where and how they need it. PROMIS INTEGRATES WITH LEADING ACCOUNTING SYSTEMS Promis integrates with Xero, MYOB, Quickbooks, Reckon and freshbooks, and is in discussion with SAP and Netsuite to connect these corporate systems to the network. We are also one of the first accredited providers of the new Australian e-invoicing interoperability framework. One of the most difficult problems to solve was enabling cost effective payments. While credit card payments are great for small amounts, larger bills are much cheaper to pay directly from a bank account. In Europe, it is mandated that all banks allow Fintech providers access to their banking services. In the USA, access is possible at really low costs. But while the technical possibility exists

in Australia, regulatory restrictions make it close to impossible to build an easy to use system. After multiple attempts and many in-depth discussions with Australian banks, regulators and lawyers, Promis has now found an attractive solution that is secure, compliant and user-friendly. SUNSHINE COAST AS OUR BASE All of our team members have actively chosen the Sunshine Coast as their home. It is such an amazing place that combines a beautiful environment with great people. During trips to Sydney, Melbourne and even Brisbane, everyone we talk to envies us for these choices. However, the networks on the Sunshine Coast only reach so far and we have started to explore a more permanent presence at Stone & Chalk, the Sydney Fintech hub. So while we want to keep our base and the development team on the Coast, to become a national and then international player, it seems necessary to expand our physical presence. As a special gift for Business Matters readers, the Promis team has put together a 20-page booklet on how to systemise and automate your business. It is a collection of the team’s learning about automation. It highlights the difference between systemisation and automation, and clarifies why it is so important to start with systemisation before automation. Set out as a practical workbook, it has easily implementable steps. You can download it for free at We are looking forward to your feedback on Promis and hope that it will gift you back many hours to enjoy the beautiful Sunshine Coast. e




e m i T a t a e k a h s One Hand By Shari Hall

Thank you to the Caloundra Chamber for bringing this amazing speaker and entrepreneur to the Sunshine Coast, we were thrilled that John agreed to let us write our take away from the presentation.

A combination of what he calls ‘sliding door’ experiences shaped the

which, when seized upon, make impossible dreams a reality.

course of the life for John McGrath, millionaire realtor and founder

With dreams of becoming a professional footballer shattered after

of one of the fastest growing real estate companies in Australia, McGrath Estate Agents. From his early friendship with a school mate named Russell Crowe, to an encounter with Dale, the cleaning man at his first job, John McGrath sums it up in one simple phrase: “How do you build an empire? One conversation at a time; one handshake at a time; one meeting at a time. That’s the key.”

a collapsed lung, and less than stellar academic achievements in school, John found himself wondering what he should do. Years after graduation, when he saw the movie ‘Romper Stomper’, he was awed by the success of his mate, Russell, who had dreamed of becoming a famous actor since school. What’s the difference between that ordinary bloke and me, John thought? It was the belief that it was possible, combined with hard work and the desire to

For John McGrath, life is about relationships, connections, experiences

become exceptionally good at something. For Russell Crowe, it was

- the free intangibles that ultimately lead to chance opportunities

acting. But what was it for John McGrath?






services. Temporary recruitment Permanent recruitment Contract roles Candidate screening Reference checking Training and assessments Recruitment and selection Employee relations


solutions. If you’re looking for a recruitment consultancy that treats you with respect, that really listens and takes time to match you with the right job or right candidate. Then HRM can provide you with all of this and more – working quickly, efficiently and with exceptional results.

right people. right careers. right choice. P. 5436 1000 E. F. 5436 1001 A: 18/16 Innovation Parkway, Birtinya recruitment | training | business services

John believes you should make a difference in the life of every person you meet. Drill into the customer service experience with absolute detail from their point of view, and make your customer feel special. Always provide an elite experience and your network will expand exponentially. At 21, a client said to John, “You looked after us, even on a Sunday! We’ve never had the same level of care that you gave us!” You can be sure they told their friends.

As a disciplined athlete, John knew how to be the best, one had to change the game. He decided right there and then that he didn’t care what people paid him, he would make the commitment to being the best at all times. Being a systems man, he created a mini-business plan for himself and followed it with steadfast perseverance. This lead to one life-changing, sliding door moment after another.



He was the last to leave each night, crossing paths with Dale the cleaner, who provided him with the keys to the boss’s office. In that office was the American Real Estate Professional Magazine, with an article on the most successful real estate agent in the world. Without fear or hesitation, John faxed a letter to Nicholas Barson of Century 21 in New York, a man with no education, one of 13 kids, son of a single mother, and from an immigrant family. Soon John found himself being mentored by greatness.


Relationships, connections, experiences - all those things are far more important than business. Develop who you are and what your brand will be. People will come to know you, trust you, and come searching for you, because of how you make them feel. Experiences are presented to you as opportunities. Ask yourself, “What if I don’t do this? What if I just stop short?” Don’t miss the ‘sliding door moment’ that could change your life forever.


You can do anything if you just do the preparation, and preparation is free. Do your research, get educated, become the expert in your area, and be prepared. Become inspired by mentors, learn, ask questions, and be the best you can be, always. Have the right intention and raise your standards to the best on the planet. Like his childhood heroine, multiple Olympic gold medal winner Nadia Comăneci, the ‘perfect’ gymnast, his mind is always full of ‘getting it right’.

Feeling too inexperienced, and short selling himself, John nearly passed up the opportunity of a lifetime when offered a multi-million-dollar listing. Having second thoughts, he accepted the challenge, dismissed any doubts, and sold the property by tender for over $11 million. It launched his career as a successful sales agent.

He once asked a young entrepreneur at one of his speaking engagements, what his expectations were of his upcoming one-hour speech. The man said, “I reckon you’re going to change the course of my life.” e



“WE ARE ON TOP OF OUR GAME.” • We are on top of our game in delivering outstanding Customer and Client Satisfaction • We are on top of our game in giving our Customers and Clients successful and long term results.

We understand and know if we don’t deliver these guarantees we promise to our Customers and Clients then we would not be in business, but because we do listen and understand we continue to be “On top of our game” and produce fantastic results.

We reward our clients and customers, check out our website for more details.

I GUARANTEE YOU WON’T BE DISAPPOINTED. Contact me for more information. Mobile: 0408 394 219 Web: Email: Facebook and Instagram: Twitter: @ballproperty


Paging through an A-Z of potential careers, John found real estate. Helping families find a new home, building communities and investment portfolios seemed a noble thing to do. Confidently knowing he had value to add to any company, he began the job search. After multiple interviews - and rejections - he was finally hired at $59/week as a rental clerk. He exceeded all expectations and rented 10-12 properties a week, leaving his boss ecstatic.


Former Bank Owner advocates that HEALTH is the real wealth By Shari Hall

One year ago, Laurie Clarke, former multi-award-winning owner/franchisee of the Bank of Queensland in Maroochydore, received an almost certain death sentence - metastatic Stage four colon cancer, with less than seven per cent chance of survival past one year, but this story is absolutely not a woe is me, it is a story about hope and a story about defying the odds. Laurie is an absolute legend and this story is about his positive attitude and how this is helping him to defy the odds. Successful business owner, devoted husband and business partner of Debbie Battaglini, father to Stephanie, 25, Danielle, 23, Adison 9, and twins James and Sofia, Laurie unexpectedly found himself in the hospital receiving fortnightly palliative chemotherapy treatments. Doctors left no doubt in his mind that cure was not the end game to chemo, simply more time. But with his banker background, and the need to have a thorough comprehension of the facts and figures, Laurie struggled to obtain information from his doctors about what exactly was required of him to get into that elite seven per cent. He was determined to find some answers. “As a banker, I love numbers. But the doctors couldn’t actually tell us what people do in order to survive and this shocked us at first, but forced us to go out and research what other options were around that we could tap into,” he said. Prior to his diagnosis, his business was his world. Despite warnings from his wife years ago, he ignored them and admits he is the worst one in the world to pay attention to lifestyle advice. His dedicated work ethic had him working long hours, neglecting his exercise regime, allowing his diet to deteriorate, and existing with chronic sleep deprivation. It rarely permitted his active, problem-solving mind to be still. Over and over again, he told himself he had a plan to fix it but now, faced with his own mortality, the procrastination was over; the time was here.

Conventional chemotherapy had begun and so, too, did his research into a variety of other, more alternative treatment options, including a suggestion to drink his own urine! However, books like ‘The Power of Now’ by Eckhart Tolle, ‘You Can Conquer Cancer’ by Ian Gawler and ‘Radical Remissions’ by Kelly Turner, as well as a visit to the Gawler Institute Wellness Centre in the Yarra Valley, helped set Laurie and Deb on a new course - one of hope.

After getting over the initial shock of the diagnosis, they decided to focus on improving their overall quality of life and drawing on the power of the mind. “Deb and I have always been determined people with a strong work ethic. We’ve now focused these characteristics on my recovery, instead of our business. My eyes and ears are open now. If you had said a year ago that I would be meditating for an hour a day, I would have said you were crazy! But mind power is the key. I never really understood this consciously while I was buried in the business,” Laurie admits. Together, they have taken massive action to change their lives for the better. And while what they have done wouldn’t take Laurie Clarke – November 2015’

Laurie now calls himself a ‘faux-vegan’, eating primarily plant-based foods, with some chicken, fish, and eggs. The elimination of refined sugar and carbohydrates, dairy and red meat has become a sustainable lifestyle choice. When he exercised, running and cardio were his preferences. Now, with the assistance of personal trainer Ian Rook, a former Mr Australia and cancer survivor, he has learned the benefits of a primarily weight training workout regimen. He has even reached the point of having training sessions while on chemotherapy. Their support network has been critical. With the support of their former business, BOQ; counselling through Bloomhill Cancer Centre in Buderim; encouragement from his private Facebook group - Clarkie’s Crew - which boasts more than 150 members, and dear friends willing to drop everything at a moment’s notice to help, they are not alone on this journey. More than anything, he has realised the mind is an amazing instrument that most people under utilise. While his days remain busy with family, medical appointments, planning and consistently doing his healthy eating and exercise routine, writing occasional articles for the Sunshine Coast Daily, and receiving and giving support within his social network, time for mindful meditation is always part of his day. “Prevention is definitely better than cure, I can assure you of that. It’s up to each individual to make a decision to change and improve their life. No one else can do it for you. But in the end, your body will catch up. Simple things, like a 20-minute time-out every day, where you just sit quietly and breathe, can make all the difference.”

His advice to fellow business owners is to not fall into the trap of allowing your business to become your world. It is a potentially fatal habit, and he believes it’s critical to free up some space for yourself and family. Let go of any guilt associated with the natural ups and downs of your business. Caring for your personal health and wellbeing as a business owner, not only helps provide a better work-life balance for the owner, but the company and its employees as a whole. Debbie has supported and encouraged Laurie every step of the way. Carers can often be undervalued, have their needs overlooked, and assume a lot of pressure due to the patient being the centre of attention. Her strength and resilience while managing the exit from the business, and simultaneously raising twins, have been a key factor in maintaining their hopeful, optimistic outlook for the future. With a confident state of mind, they have booked their next family holiday for April 2017. “I don’t fear death but I don’t want it. Together, we are working our butt off to ensure that doesn’t happen, and enjoy the new pathway that life has sent us as much as possible,” said Laurie. We agree Laurie and we love your attitude; Laurie recently ran almost ten kilometers with our editor Vickie Magic in the Sunshine Coast Marathon he encouraged her and gave her some great tips on the day and even helped when an official attempted to tell Vickie her time was up and she should turn back. Laurie wouldn’t hear of it and ensured that the race continued. We believe that that every day is a gift and sometimes we just don’t realise what a wonderful gift it is until there is a possibility of losing the gift. Laurie’s story is a story that has can inspire us all to truly appreciate how the power of the mind can help us to defy the odds. e


Adventures for businesses across the Sunshine Coast! TEAM BUILDING

MAB Amazing Race Kayaking Hiking Mountain Climbing Mindfit SET YOUR INTENTIONS FOR 2017

CHRISTMAS PARTIES Take your team on an exciting adventurous Christmas Party like no other.

A full adventure day including Mindfit with Melinda setting your and your teams intentions in your business and personal life for 2017. Walk away revitalised and ready to tackle the New Year!

Choose from a variety of activities and make it a Christmas Party to remember.

“We recently used MAB Adventures for our annual staff conference . We wanted an activity that would bring our staff out of their comfort zone whilst team building . Mel and her team designed & facilitated an Amazing Race at Noosa ! The event achieved our goals & everyone had plenty of laughs . I would definitely recommend MAB for your next corporate event.” - Therese Playford , Escape travel

Contact Melinda Bingley 0401 286 200


anyone by surprise, they say it’s the decision to commit and the belief in what you are doing that makes the difference.


HOW WELL ARE YOU MANAGING YOUR By Shari Hall Are you a business owner who offers contract or recruitment services? Do you have a contingent or high turnover in your workforce? If so, you will more than likely agree that maintaining employee and contractor records is more than a full-time job! If you don’t have a process in place for managing certificates and training records of your team, things can get messy and costly very quickly. Founders of Sunshine Coast-based organisation, iCompLii, Managing Director Jason Knight and Chief Operating Officer Nic Sattler, saw this problem as an opportunity to create something unique. Jason was the visionary behind iCompLii, which originally started as MiningLink, which boasts a social media following of over 300,000. Jason began his career in the construction industry and then moved into a career split between IT and mining. His time in highly regulated industries brought about the idea for iCompLii. Four years, a lot of coffee and determination later, in January 2016, the business was launched, and now boasts 15 staff members and a head office on the Sunshine Coast. Co-founder Nic is a strong business woman who has spent more than 20 years climbing the corporate ladder through operational and senior management positions, in retail, building and mining. She has experience in business management, marketing, human resources, training & assessing, risk management and compliance. Managing Your Records Did you know that in regulated sectors such as mining, health, construction, transport, and education, workers must provide not only the basic identification, such as birth certificates and payroll details, but also certificates, qualifications, licences, tickets and permits. If you’re a contractor, you need to include insurances and possibly motor vehicle details. The Problem For The Worker How often as a worker have you experienced the inconvenience of lost records, outdated certificates, expired licences or


inductions, that have resulted in you being locked offsite or having to book in at the last minute to update your first aid certificate or working-at-heights licence?

The Problem For The Business Owner As a business owner, the challenge is to stay compliant by having compliant workers and contractors; maintaining worker profiles, and ensuring a system is in place to alert you when certificates or licences expire. You need to be able to schedule your workers’ training to ensure they stay compliant, because getting locked off-site will cost the business in terms of loss of production, downtime, and money. The sad reality is, that if things go wrong, as the business owner, manager or supervisor you will be apportioned responsibility, and if you have not maintained compliance, that can quickly become negligence or endangerment. Most business owners say if they have one good administrator, they should be able to manage up to approximately 60 employee records. But that doesn’t allow for times of recruiting and on-boarding. That’s a whole new workload. Placing ads, screening resumes, interviewing, reference checks and on-boarding can take four to six weeks! The Solution For Workers And Business Owners The iCompLii platform was designed to alleviate these administrative burdens for businesses, freeing up admin from creating and maintaining worker records, to simply monitoring. This allowing effective administrators to now manage as many as 200 worker records, and to allow your team to focus on revenue generating activities for the business. So, how well are you managing your records? If you are looking for a cost saving extension to your businesses to improve systems and efficiencies, iCompLii could be your answer. e

Time Time is is running running out out -- arrange arrange your your Christmas Christmas or or corporate corporate function now. Our private cellar banquet room function now. Our private cellar banquet room with with bar bar and and glassed glassed cellar cellar can can accommodate accommodate up up to to 44 44 people people and and we we can cater to your specific needs. can cater to your specific needs.

World World renowned renowned chef, chef, Stephen Stephen Pulman Pulman has has cooked cooked for for rock rock stars, stars, members members of of the the Royal Royal Family Family and and many many entertainment entertainment greats. greats. When it comes to serving exquisite European cuisine, we use When it comes to serving exquisite European cuisine, we use only only the the freshest freshest and and finest finest local local produce produce with with everything everything made made from from scratch scratch in in the the restaurant. restaurant. Microwaves Microwaves and and deep deep fryers fryers are are nowhere nowhere to to be be found found in in his his kitchen. kitchen. It’s It’s real real food food cooked cooked with with love. love. Need Need inspiration inspiration –– let let us us help help you you create create aa memorable memorable occasion... occasion... •• Wine tastings with food platters Wine tastings with food platters •• ••



Food Food and and wine wine pairing pairing banquet banquet Degustation menu Degustation menu

•• Fine Fine boutique boutique wine wine and and beer beer on on tap tap There’s also our intimate restaurant There’s also our intimate restaurant and and casual casual waterfront waterfront garden garden area area where where you you can can watch watch the the sunset sunset while while relaxing relaxing with with friends friends or or family family while while sipping sipping on on aa cocktail. cocktail.

Try Try wine wine tasting tasting from from the the winery winery of of the the month month prior prior to to sitting sitting down down to to dine dine or or for for groups groups of of 6 6 or or more more tastings tastings in in the the private private cellar cellar banquet banquet room room with with food food platters platters carefully carefully paired paired to to the the boutique boutique wines wines offered offered for for tasting. tasting. a

Qualified HR practitioner specialising in people management

Time is running out - arrange your Christmas or corporate function now. Our private cellar banquet room with bar and Performance Management glassed cellar can accommodate up to 44 people and we Recruitment can cater to your specific needs. Attracting and retaining great employees World renowned chef, Stephen Pulman has cooked for rock stars, members of the Royal Family and many entertainment greats. Employment and Induction paperwork When it comes to serving exquisite European cuisine, we use only Simple systems and programs the freshest and finest local produce with everything made from designed for small to medium scratch in the restaurant. Microwaves and deep fryers are nowhere to be found in his kitchen. It’s real food cooked with love. businesses Need inspiration – let us help you create a memorable occasion...

Mandy Ward, the HR Coach who is dedicated to helping businesses create great people • Wine tastings with food platters practices; resolve workplace headaches and give employers peace of mind.

• Food and wine pairing banquet • Degustation menu




PH 07 5443 1295 73 -79 WISES ROAD MAROOCHYDORE


• Fine boutique wine and beer on tap

Call Mandy Ward on

0477 727 029

There’s also our intimate restaurant and casual waterfront garden area where you can watch the sunset while relaxing with friends or family while sipping on a cocktail.

Try wine tasting from the winery of the month prior to sitting down to dine or for groups of 6 or more tastings in the private cellar banquet room with food platters carefully paired to the boutique wines offered for tasting.

5493 2551 Brad Manning

OPEN 7 Days from 4am

Delicious Cakes w Slices Home Made Pies & Pasties Fresh Bread w Rolls Shop 3, Warana Markets Cnr Nicklin Way & Minkara St, Warana

111 BIN106



0 1 p o T

s d n e r T Hottest g n i t e k r in Ma By Steve Goodman As 2016 draws near to a close, what are the current hot trends in marketing? In a word, relevance and personalisation. I know that is two words actually, but it is those two words that drive each of the following Top Ten Hot Marketing Trends.


The Customer Experience

Particularly now that consumers are being ‘marketed to’ everywhere from online to mobile to in-store, it is more important than ever to focus on a positive ‘customer experience’ across all of those platforms. Keep you messages consistent, branded, engaging, personalised, relevant and unobtrusive.


3D and Virtual Reality

Virtual reality is becoming a reality. As the technology continues to evolve and becomes more mainstream, the ability to literally drop your customers into an immersive interaction with your product or service will soon be the ultimate customer experience.


Mobile Marketing

If you are not concentrating your marketing efforts on mobile devices, you are totally missing out. The time that people engage with content mainly on desktops or even laptops is long gone. Most people now do their browsing on smartphones and other mobile devices. That means at the very least, you need to make sure that your web content is optimised for mobile, and beyond that you should be taking advantage of the unique sales channels mobile marketing apps provide.


Social Media as a Channel

As social media has evolved and matured, the savviest marketers now recognise social media not as a marketing strategy unto itself, but just one ‘channel’ as part of an integrated multi-channel strategy.




App Marketing


Multi-point Marketing


Big Data

Consumers are bombarded with content. The only way to keep yours engaging is through personalisation. Your goal has to be to use every technological and logistical means at your disposal to give your target audience as much of a unique and individual experience as you can. That means leveraging things such as interactive features, variable forms of content, and individualised recommendations upon repeat visits. Thanks to the continued growth of mobile devices, app-based marketing continues to be a hot trend in 2016. A recent study by Google found that users of mobile devices rely on apps more than traditional websites to access content.

There are more purchase points and more buying opportunities in more places than ever before. That means many more marketing points. For example, most social media platforms have adopted some kind of shopping or check out -app built right into the ads that they display.

Once only for the big boys, ‘big data’ is now more accessible to marketing departments of all sizes. New tools have become available that make the mining and managing of data easier than ever.



Video Streaming

Do you know what YouTube, Snapchat, gifs, and vine are? If your target market is Millennials, you can be sure they do! Millennials prefer to get their content over YouTube or one of these other channels rather than commercial television. In fact, many of them eschew any kind of commercial TV or cable service at all, in preference to one of these, and up-and-coming interactive video streaming apps such as Periscope and Blab.


Content, content, content

While after all of this talk about new tech, and new apps, it may sound so last century to say, but content is still king. But now, ‘context’ is queen! To cut through the clutter, relevancy, engagement and good storytelling are, and will continue to be keys to effective content. f

If the hottest trends in marketing for 2016 have shown us one thing, it is that ‘everything old is new again’. While the hot trends are laden with new technologies and innovative ways to implement them, they are driven by the tried and true principals of marketing: focus on the customer, deliver value and make your decisions based on real data.


Keep cool this Summer

Air Conditioning & Electrical Sales – Service – Installation DOMESTIC - COMMERCIAL - INDUSTRIAL

Installation & Programmed Maintenance Routine Service & Breakdown Repairs Quality Workmanship Guaranteed Environmentally friendly CALL US NOW For A Free Quote & Friendly Advice

5455 6505 SHOWROOM 1/5 Rene Street Noosaville Refrigerant Trading Authorisation No. AU06236 QBCC Lic. No. 730735 Electrical Contractors Lic. No. 66895 •



By Vickie Magic Seriously, it’s time to STEP UP! It doesn’t matter where you are right now, it’s time to step up. What does that look like? What would you need to do? At the end of the day life is what we make it. Sometimes we think it is our circumstances that dictate what happens next. But the truth is, as far as I believe, that it is actually our thinking that creates our circumstances. I used to think this way of thinking was silly; I used to think it was actually circumstances that created the way I thought - you know, this or that happened and that made me think this or that. But now I 100% believe that it’s the other way around; I know for sure because

Did You Hear? PIM STORT IS NOW AT ADVICEONE FINANCIAL SERVICES. ALERT - Age Pensioners and Self-Funded Retirees If you have over $500,000 (+ your home), then you urgently need to seek specialist advice. Superannuation and Age Pensions rules are changing. Talk to Pim for clear, expert advice on your best solution. Trusted Adviser SMSF & Centrelink Specialist

Pim Stort is an Authorised Representative of Sentry Financial Services AFSL 286786

5475 4155

16/27 Evans Street, Maroochydore



How could it have helped you? What did it teach you to do in the future, or what did it teach you not to do in the future? Keep looking at all the situations and all the things you learnt that can now allow you to totally let these things go FOREVER. Yep, that means that you make a decision right here, right now, to NEVER share your WOE IS ME, SHAME AND SCANDAL IN THE FAMILY story ever again! You have taken everything you needed to learn from this, so leave it. You don’t need to go back there anymore.

If this didn’t happen, if he didn’t do that, if she didn’t say that, if they did this or that or the other thing, if this major thing didn’t happen TO ME, then the result would have been different and my life would be this, that or the other thing. I call bull crap! Yep, truthfully. It’s all stories. We tell ourselves these stories over and over, so much so that we really believe them to be the truth. They are not the truth, they are just the stories that we tell ourselves. It doesn’t matter what somebody did or didn’t do, did or didn’t say, it’s always, always, always how we react to what they did or didn’t do, or did or didn’t say. It is up to us right here and right now to absolutely make a decision that our past does NOT dictate our future. It is up to us right now to make a decision that our past be exactly that, our past, and that our present, OUR NOW, is what we decide TODAY to create it to be. We seriously sometimes think that we do not have a choice, that our past made us this way or that way, and now that is all we can be. Again I call BS. Stop kidding yourself, stop believing your own stories. You absolutely must make a decision to learn from the past. Think about all the things in your past that you think are the reason you can’t do this, that or the other thing. Really, really, really think about these things, one by one. Really look at the situations. Don’t go back and live there, not even for a moment; just look and look from the point of view of a third person. It’s not you, pretend that you are your best friend looking at the situation, and tell your friend what you learnt from it. How did it help you?

Sometimes we spend so much time in the past we don’t have time for our now or our future. It’s taken up with re-living crap from the past, and we can’t possibly be happy when we are doing this. We can’t possibly be at peace, we can’t possibly be moving forward when we are stuck in a past that’s dragging us backwards. So, if we want to move forward, if we want to step up, then yeah, the very first step is to make a massive decision to put the past in the past and simply take the learnings from the past into our future. f


C O R P O R AT E T E A M B U I L D I N G !

ESCAPE ROOM OZ CAN HELP: • Strengthen team relationships • Stretch brain muscles • Develop self-awareness • Increase productivity in the office Getting out of your comfort zone means you have to find new ways to solve problems and puzzles. The old ways won’t help you. You just have to twist your brain another way. Then, you realize that you can solve the problem that you thought was impossible. Great opportunity for training and team building!



0455 528 936 Bookings: 0414 309 629 or

AN eet, Caloundra (Arcade near Shop 10a, 51-55 Bulcock Str



BOOST YOUR BRAIN POWER BY 20% More and more research is telling us that there is a major link between your spinal function and your brain function. As spine and nervous system health professionals, we want to raise awareness of brain function and performance to help your brain work better. Chiropractor and neurological researcher, Dr Heidi Haavik and her research team have been investigating the link between the spine, the brain and chiropractic for over ten years. They discovered that chiropractic can improve your brain’s awareness of the body. It also can change how the brain processes sensation and improve messages to the muscle system

Dr Roger Sperry won the Nobel Prize in 1982 for his amazing brain research. He discovered that spinal motion is essential for normal brain function. He explained that the impulses generated are like a windmill generating electricity for a power plant. No motion, no electricity! Another researcher and chiropractic, Dr Carrick, studied 500 people who received chiropractic care and measured amazing changes in brain function. He said that “cervical manipulation activates specific neural pathways”. If your memory is poor and you have difficulty thinking, you may be due for a chiropractic check-up! m

Dr David Hendrey, Hendrey Chiropractic For Dr David Hendrey of Hendrey Chiropractic on Lake Kawana his work reflects his commitment to his profession, the local community and his keen interest in sport. Since graduating in 1994 with a Bachelor of Applied Science (Chiropractic) Dr David has practiced in Ireland, Scotland and England; served as a member of the Chiropractors Association of Australia and is a popular spokesperson in his field.

In April 2016, Dr Haavik and her team, using functional MRI, published ground-breaking findings that showed chiropractic can improve brain function by 20%. The implications are enormous! How much better would your life be if your brain was working 20% better? Your work productivity, home life and hobbies could all be impacted in a positive way.

YOUR SPINE PROTECTS YOUR NERVE SUPPLY If your spine isn’t working well, your brain may be affected. Chiropractic may • • • • •

Boost your brain power Less aches and pains Move better Feel better Think clearer

CALL TODAY FOR A FULL EXAM TO FIND OUT IF WE CAN HELP YOU Research from the Journal of Neural Plasticity, 2016. Lelic et al. “Manipulation of dysfunctional spinal joints affects sensorimotor integration in the pre-frontal cortex: A brain source localization study,”

Call to discuss how we can help boost your brainpower

Ph: 543 77 222

13/5 Innovation Parkway (level 1), Kawana Waters HICAPS, DVA & EFTPOS AVAILABLE


Your brain is the centre of your life, controlling all your thinking and learning, as well as your memories and emotions.



APPRECIATING THE CONTRIBUTION PEOPLE WITH A DISABILITY As many of you know, Compass is a registered charity providing support to people with a disability once they have completed their secondary education.

FACT: Did you know that approximately 60% of people with a disability have an intellectual disability?

All the people accessing Compass services have control of their funding and have complete choice around their programming. This is, however, highly unusual in the disability sector in Australia - in nine out of every ten cases, the extent and the nature of this assistance is dictated by a ‘block funded’ service provider. Addressing this inequity is one of the key planks of the National Disability Insurance Scheme (NDIS) currently being rolled out across Australia. The other two main benefits are that if you are born with a disability, or you acquire a disability in your lifetime, you will have access to funding for appropriate types and levels of assistance. That assistance could take many forms, including human, therapeutic, technological or physical (things such as home modifications). The challenges the Scheme faces are very significant and it will require careful planning and realistic implementation schedules to be the success Australia needs it to be. In the meantime, Compass have been very proactive in developing mutual benefit relationships with local businesses, big and small. I often talk about the ‘1 + 1 = 3’ concept - a way in which the synergies of our goals produces an exponential opportunity for everyone. In this instance, the business benefits through the interaction with Compass

e k a m n a c

on several levels, including the bottom line. It enhances the appreciation of the contribution people with a disability can make, and people with a disability benefit from the opportunities Compass can help them access. The whole community is enriched in the process. There’s no better example than the connection and very real friendship that has developed between the wonderful team at Win TV and Compass. Their support from day one has been heartfelt and genuine but, minus the rose-coloured glasses, we can all still see very real and tangible value in the partnership we have built. Recently, Brendan, Sarah, Kath and the team have developed two new promotions that highlight the way people with a disability can become valuable members of the community. It’s not rocket science! Compass simply provides the same sort of structured learning and developmental pathway we all access to improve our lives.


David Dangerfield, Compass Institute

David established the multi-award winning Compass Institute in 2003 and it continues to set new benchmarks in blending social objectives and sound business and governance practices while delivering best practice services to young Queenslanders with a disability. He also travels widely presenting ‘Strategic Living’ workshops to various international companies including Honeywell, McAfee, Microsoft, TATA, Time Inc & Aspen Foundation.

Experience the world with 1 23 Travel! Before you pack and go, visit Buderim’s newest travel agency! 123Travel is a boutique centre that can handle every aspect of your next adventure. From packaged tours to independent accommodation, flights, visas and insurance, you’ll get expert advice you can trust.

Cheryl’s Escorted Tours • Japan Ski Conference JAN 2017

• Japan Cherry Blossom Tour MAR 2017 Sign up for our newsletters for your chance to WIN a $200 Travel Voucher.

Follow us on Facebook & Pinterest 123Travel

Shop 5/56 Burnett Street Buderim For more information contact Cheryl Ryan Phone 07 5476 9368 Email:

EFFECTIVE SEO, SOCIAL MEDIA, BLOGS & WEBSITE UPDATES Get your business website in front of people ready to buy!

We fix mobile phones and tablets

Visit now for our monthly packages.

Phone 5451 0578 Shop k164, Sunshine Plaza (Coles end near Wallace Bishop and King of Knives)

Run by the industry, for the industry, the Food and Agribusiness Network (FAN) is creating new opportunities for collaboration and innovation in the Greater Sunshine Coast region’s food and agribusiness industry.


Find out more at or contact us at

Sunshine’s Hoop Love

Electrical Contractors & Consultants Contractor Licence Number 71682

MOBILE: 0417 7777 37 PHONE: +617 5471 6336 ABN: 29 738 002 463

is a professional hoop dance entertainment service. We provide hula hoop entertainment at birthdays, festivals, fetes and events. Get into the swing of things Hoo p wh e re win g is a p la ce with our sessions including: ¢ Kids Parties

¢ Hens Parties ¢ Hoop Dance Workshops ¢ Roving Entertainment & Event Entertainment

ou r crea e ca n t a p in t fe e l f re t ive s e lve s a n o wh e re w e. It’s a p la ce d e s p in...p laca n d a n ce... y...h oop.

John Matthews is also a distributor of the high quality trusted PRO-MA Products.

0409 805 772

Proud to be a sponsor of the Sunshine Coast Jazz Club Inc.

A friendly & reliable service covering all of your bookkeeping, compliance and financial management needs. 3 Bookkeeper of choice by many local accountants 3 Certified trainers for MYOB, Xero, Quickbooks & Reckon 3 Financial management services 3 Registered BAS agents 3 Onsite or remote services 3 Finance department holiday cover 07 5448 6567 0415 253 255

lifestyle community living

T 1800 024 915 (Freecall) E W

Free yourself from the everyday and rediscover the indescribable feeling of open top motoring with the new range of Mercedes-Benz Cabriolets and Roadsters. From the all new C-Class Cabriolet and spirited SLC, to the iconic SL and luxurious S-Class Cabriolet, the new range is impeccably crafted with unmistakable Mercedes-Benz elegance and pure sports-car soul. Slip through the wind in seamless style and unleash your senses in a new Mercedes-Benz Cabriolet or Roadster at Mercedes Benz Sunshine Coast.

Mercedes Benz Sunshine Coast 65-73 Maroochy Boulevard, Maroochydore, QLD, 4558 07 5409 0100

Matters Magazine: Summer Issue 2016/17  

What’s Hot and What’s New on the Sunshine Coast? This issue includes a special eight-page feature on the HOT SPOTS of the Sunshine Coast wit...

Matters Magazine: Summer Issue 2016/17  

What’s Hot and What’s New on the Sunshine Coast? This issue includes a special eight-page feature on the HOT SPOTS of the Sunshine Coast wit...