Canterbury Today Magazine 124

Issue 124 | February/March 2014

Lofty ambitions Anna Pickersgill on how Accessman is intent on paying it forward Trelise Cooper The creative icon making it her way

Rockefeller habits A simple list to master time management

Turning it around How to turn customer frowns upside down CV sorting Hire the right person for the job every time Tech tips for 2014 Ten tips to get your businesses booming

SAFETY & TRADE SUPPLEMENT INSIDE

ISSN 0113-8340 | News | Initiatives | Interviews | Personalities | Success | Profiles | Finance | Property | Sustainability | Export | Transport | Retail | Solutions

CONFERENCES AT THE COPTHORNE HOTEL COMMODORE CONFERENCING Complementing the luxurious accommodation and leisure facilities are the Commodore’s conference rooms. These facilities have been used by an assortment of delegates and dignitaries from around the world, as Sue Marsh, Functions Coordinator explains, “A Cabinet meeting was held here - we became the consulates for many countries and in the early stages, businesses set up in the hotel, including a local radio station.”

With eight board/meeting rooms and the sizeable Head of The Avon room that sits up to 230 people, The Commodore Hotel conference facilities are ideal for local business or even those travelling due to the convenient proximity to the airport and has 200 complimentary off-street carparks and a 24 hour shuttle service.

The corporate market is fully catered for - be it professional gatherings such as meetings, conferences and seminars - or it can make for an ideal social occasion such as a wedding. Equipped with all the necessary technology for modern day business, the conference rooms include data projectors and complimentary highspeed, fibre internet connections.

For the smaller conference or meeting, the Commodore can transform a number of accommodation rooms into compact, yet fully operational conference/ meeting rooms.

The business traveller can also have the luxury of choosing rooms with spacious desks, telephone and broadband facilities all within the confines of his/her room. A number of the rooms in the new Matai wing are complete with such facilities, yet the design provokes relaxation via a transparent feature wall allows guests the ability to unwind and watch television from the bath or enjoy the beautiful view of the Southern Alps or Port Hills.

Whether you choose to visit The Commodore out of intrigue, for business, or to indulge in a spot of luxury, the friendly staff and ultra-modern additions will leave a distinct taste of satisfaction that comes with a 4 Star plus hotel.

FACILITIES AT THE COMMODORE • TENNIS COURT

• HEATED INDOOR POOL

• SAUNA

• SPA

• FITNESS CENTRE

• RESORT STYLE TERRACE.

COP THOR NE HOTEL COMMODOR E CHR ISTCHURCH A IR P ORT

0508 COMMODORE (266 663) | info@commodore.net.nz | www.commodore.net.nz

Issue 124 February/March 2014

In this issue...

Viewpoints

Features

In Business

6 Management

13 Getting your head in the game

36 Property and Construction

Business consultant Kevin Vincent on how to be a good boss when times are tough

6 Development The Organisation Development Institute’s Nicky Trainor talks about making training pay

7 Governance Canterbury Employers’ Chamber of Commerce chief Peter Townsend says the rebuild’s scale is about to revealed

7 The Prime Minister’s desk Canterbury Today

Issue 124

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8 Strategies Accountable Business Progress boss Colin Clapp says steady progress beats chasing perfection

8 Strategies Christopher Reid from Stimulus Design on creating a website that works for your business

MANAGING DIRECTOR Gary Collins

OPERATIONS MANAGER

10 Legal

Di Barclay

ADMINISTRATION Kylie Palermo ADMIN MANAGER Kelly Allen Jade Haylett Shannen Johnson Penny Duns

SALES & ADVERTISING Rob Cochrane Clive Greenwood Kayte John Marion Kaglund Verne Williams Melissa Sinclair Peter Loakman Chris Graves

John Key takes stock of five years at the helm

MEDIA CONSULTANTS

Malley and Co lawyer John Shingleton stresses the importance of getting employment agreements signed on the dotted line

10 Economics Craigs Investment Partners’ Martin FraserAllen on the upside of interest rate rises

66 Transport and Motoring

Debating the pros and cons of deep sea drilling

Canterbury Movers, Steve Welford Automotive, Budget Motorcycle Spares, Geraldine Auto Restorations and Vantage Auto Diagnostics

14 Business tips

15 Rockefeller habits How a simple checklist can improve your business

16 Taking aim at your audience Getting people to notice you, engaging their attention and converting them into paying customers .

20 Cover story Anna Pickersgill on how one of the city’s busiest businesses, Accessman, is intent on paying it forward

22 Q&A Cecilia Robinson, New Zealand’s latest entrepreneurial sensation, gets down to business

12 Events Diary This is where you find out what’s on near you

Jonathon Taylor EDITOR Davina Richards JOURNALISTS Laura Hall Marie Sherry

Avoid recruitment blunders and hire the right person for the job every time

Lessons small operations can learn from bigger businesses

118 Southern focus

Ten technology tips to get your businesses booming this year

Forklifts NZ gives southern companies a lift

110

28 Trelise Cooper

116 RR

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ABC circulation as at 30/06/13

112 Hospitality Van Dams Café, Divine Cakes & Desserts, Parsley and Sage and Riverlea Caterers

30 Soft landings

15,059

88

26 What we can learn from corporates

Caroline Duke PRODUCTION MANAGER Carolynne Brown PRODUCTION CO-ORDINATOR Sarah Betman DESIGNERS Janelle Pike Olivia O'Callaghan Jenna Day Luke Wattchow Jarred Shakespeare DESIGNER & ONLINE

ISSN 0113-8340 (Print) | ISSN 2230-6331 (Online)

St Andrews College, our wool industry, Apollo Power Yoga, Outback Bathrooms, NK Window Solutions, New Zealand Timber Industry Federation, Dixon Homes, Apex Environmental, Marshlands Rd Produce, Mint Fitness and Pure Café, Spitroast. com and Corporate Cuisine, United Travel Ferrymead, Earth & Sky, Rydges Latimer Christchurch, Bellamy & East, Tectonic Enterprises, Aroma NZ and Gieson Wines

25 CV sorting

The creative icon making it her way

Disclaimer: This publication is provided on the basis that A-Mark Publishing is not responsible for the results of any actions taken on the basis of information in these articles, nor for any error or omission from these articles and that the firm is not hereby engaged in rendering advice or services.

A-Mark Publishing expressly disclaim all and any liability and responsibility to any person in respect of anything and of the consequences of anything done, or omitted to be done, by any such a person in reliance, whether wholly or partially upon the whole or any part of the contents of this publication. Advertising feature articles are classified as advertising content and as such, information contained in them is subject to the Advertising Standards Authority Codes of Practice. Contents Copyright 2013 by A-Mark Publishing (NZ) Ltd. All rights reserved. No article or advertisement may be reproduced without written permission.

76 Focus

How to turn customer frowns upside down

27 Top 10 tech tips for 2014

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KNOWLEDGE FOR GROWING BUSINESS SINCE 1985

Reylands office furniture and Stihl Shop Fosters

The revolutionary app combining social conscience and commercial viability

PRODUCTION

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73 Goods and Services

24 Turning it around

12 Online

NEWSROOM

Phone: Fax: Email:

14 The price of oil

Are you getting the best out of your brain?

23 Little lot

Liz Benny from Jinga Social offers six strategies for a Facebook friendly business Seth Riley Luciana Lovrich Evelyn Gray Grant Williams

Management myths and facts

Sinclair Builders, Christchurch Floor Sanding, Dwell Homes, Bradford Builders, Countrywide Property, Clyne and Bennie, Griffbuild, Clark Construction, Kidson Construction and Kidd’s Cakes and Bakery

Reader rewards in this issue…

How do you test US market waters without having to jump in at the deep end and risk drowning? Simple - give the guys at s Kiwi Landing Pad a call

31 Destinations Morocco’s tale of two cities

32 Lifestyles • Get free chemical safety training from Ecochem on the outside back cover

Everything from gadgets and gizmos to hat stands and baubles

116 Jump master Henry van Asch talks about bungy jumping 25 years after taking the plunge

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Viewpoints | Management/Development

Being a good boss when times are tough Kevin Vincent is a director of business improvement consultants Vincent and Nugent Limited . Visit www.vincentnugent.co.nz

Is there a sine qua non, a set of characteristics, that define a good boss in these troubled economic times?

Most certainly we are in the midst of a difficult period of which there will be no miracle cure-all “switch” that can be simply “turned on” to quickly alleviate the pain.

Every day we read of companies facing difficulties. Generating income, improving cashflow and making ends meet are common place issues confronting all.

Companies that invest in their people will be better equipped to compete and survive.

Forward thinking companies recognise the link between employee engagement and sustainable company performance.

Bosses must provide the strong leadership that sets direction and communicate that direction so that all stakeholders understand and buy into the plan.

It is true that difficult economic times seem to bring out both the best and worst of leaders.

Effective leaders distinguish themselves by their capacity to inspire colleagues to action. Having employees with a will to work effectively, collaboratively, cooperatively and with a unified direction is a recipe for success.

We are the only ones who can use our ability.

The decision to survive and thrive is clearly a choice.

In order to succeed you must know what you are doing; believe in what you are doing and like what you are doing. This is the key.

Sure, there will be a need to re-evaluate business plans and strategy in light of the current conditions. However, the most important thing is to remain focussed and adhere to the agreed-upon tactics.

By keeping employees focussed during these tough times a greater level of comfort for all will be achieved. Teams will see and know how management responds to the various situations and will be supportive as the whole organisation seeks to improve performance and remain viable.

Team members take notice of and pay attention to those who control their activities.

The psychological state of teams can often

be driven by fear and anxiety. It is critically important; the leader demonstrates high levels of emotional intelligence and displays a calm stability in their behaviour.

Good bosses ask colleagues and teams for opinion on things and encourage thinking.

They promote empowerment, delegations of authority, with trust and confidence. When asked for advice, the effective leader gives the advice without fuss or drama. A good boss will connect everyone’s priorities and help individuals understand their part in the organisation goals.

In summary, the key drivers to being a good boss in these tough times include; • Having a high degree of trust in your team • Delegating responsibilities • Not micromanaging • Good communication. Share the goals, share the dreams and share the reality.

Listen effectively to your team. They desire and need to be heard • Walk the talk, act with integrity, honesty, transparency and best ethics. Character, integrity, values and trust are the cornerstones of a person’s foundation and this determines your success • Ensure employees know how their contribution adds value to the overall company performance. Encourage creative thinking • Create ability to anticipate change.

Make change an opportunity and embrace it with vitality • Understand the linkage between the success of the company and the efforts of your team. Develop a culture of pride in being part of the team • Manage by walkabouts. Make a point of regularly meeting with the team, get to know them personally, their work environment, their family situations, their dreams, goals and aspirations. Find someone doing something well and tell them. Seize that opportunity to share a sincere complement.

Show that you are in control of the situation, be strong and decisive. It is important you remain the ultimate authority. Stay focused and act swiftly as problems arise. Remember, your attitudes and beliefs will lead your team’s behaviour. You must lead.

6 | February/March 2014 www.canterburytoday.co.nz

How to make training pay

Nicky Trainor is a director of the learning and development consultancy Organisation Development Institute. Visit www.odi.org.nz

How do you achieve desired business outcomes from training?

may not be so obvious, but are vital for programme success; senior management for example.

This is a central question for any organisation and the answer lies in analysis, planning and design of learning solutions in conjunction with an experienced learning and development specialist using a Kirkpatrick® approach (an internationally recognised model for design and evaluation of learning solutions).

Having the CEO committed to the programme and visible to participants should not be underestimated. The participants’ managers are another important input as there will be an obligation on them to ensure their staff are supported at work to apply what they’ve learned.

Rather than simply sending individuals to ad hoc training courses, this approach takes a more holistic approach which involves considering what your desired business outcomes are from a learning solution, then working backwards to identify what success would look like if those outcomes were met.

How would you know? What behaviours would you see at work? What would be different? Then you can think about the best ways to achieve those outcomes. Partnering with a reputable learning and development specialist to help with this and delivery of a customised programme provides the best chance of success.

I like to equate the design of such a programme with the Input-Processing-Output model - a simple model for brainstorming and initial planning of an information system.

Using this approach, you’ll consider all aspects of each component and write them down so you can develop strategies for each one.

Start with Outputs, or more relevant for learning solutions - outcomes. These could be anything from improved customer satisfaction to increased efficiency.

Depending on the programme being delivered, Process might involve active participation by staff in workshops and coaching sessions. It will definitely involve learning about tools and methods they can use, and should involve planning and applying new learning back at work.

And not to be under-estimated is Feedback.

How will you track this programme and know that it’s working? You need a mechanism by which changes can be made to the programme if necessary and you’ll want to know how successful it is on completion.

A well planned end of workshop evaluation is useful for evaluating participants’ experiences and their commitment to apply their learning.

Was it relevant to them? Was it at the right level? What did they learn? What do they intend to implement at work? How confident and committed are they to applying what they learned?

How will you get evidence of application?

This can be by observations, interviews, surveys. Use of a workplace application tool can provide evidence that they’ve planned, implemented and reflected on application of learning.

Then at the conclusion of the programme comes the real test of success. How will you The trick is to consider how you will know know that your desired business outcomes that you have achieved your desired outcomes? What are the indicators of success? have been achieved? Will your indicators of success demonstrate positive change? What For increased efficiency they could be a metrics can you use to evaluate success? Is reduction in average processing time or there an increase in the average processing speed to market. For improved customer time or speed to market? Is there an increase satisfaction they could be an increase in in new customers or a reduction in the new customers, or a reduction in the number number of complaints? of complaints.

With a little time, thought and planning, with Then consider the Inputs. There are some assistance from an experienced learning and obvious ones – programme participants, development specialist, you can see real workshop presenters, coaches, training changes at work and achieve your desired venue, etc. Now consider some others that business outcomes.

Viewpoints | Governance/The PM's Desk

Five years on

Opportunity knocks

Peter Townsend is chief executive of the Canterbury Employers’ Chamber of Commerce.

Visit www.cecc.org.nz

There is no doubt that 2014 is going to be the year that the sheer scale of the rebuild in greater Christchurch becomes obvious.

We have waited a long time for this and there is a fair bit of cynicism out there as to if, and when, the recovery will begin. However, there is compelling evidence now that 2014 will be the year that economic activity really ramps up in our region, led by housing repairs and the rebuild.

Let me put my case – it is estimated that of the total 40 billion dollars damage caused in the earthquakes of September 2010 and February 2011, some 26 billion dollars relates to housing damage and destruction, and as a part of that damage there are 25,000 insured homes with an excess of $100,000 worth of damage.

Figures released by the Insurance Council of New Zealand demonstrate that of the 25,000 insurer managed properties some 8,760 had been resolved externally by October 2013.

Resolved externally is another way of saying “cash settled”.

The insurers also say that a further 2,600 of the 25,000 are in progress for a cash settlement. That means out of the 25,000 seriously damaged houses approximately 11,360 have been or will be settled in cash.

That is a really significant figure. Cash settlement means that the responsibility for the rebuild or the repair passes to the owner of the house. Many now have received their cash pay outs and are working actively towards repairing or rebuilding their properties.

It takes somewhere between three and six months from the time cash settlement is effected until the concrete is poured, depending on complexities around subdivision, geotechincal assessments, engineering requirements, plans, and securing builders and resources.

The very interesting thing about this particular statistic is that it means that 11,360 people will want to get their rebuild underway as fast as possible and they will have the cash resources to do so.

By Rt Hon John Key, Prime Minister

Given the aforementioned lead time we can therefore expect an avalanche of work in the housing sector to commence late first quarter 2014 and into the second quarter 2014.

This will be an economic undertaking we have not seen the likes of before in Christchurch and of course this is just part of the rebuild.

We are about 60 percent of the way through fixing our less damaged homes and will have expended about two billion of the 26 billion housing stock damage figure.

Just over five years ago, on November 8, 2008, National was elected into government amid a global financial crisis and a domestic economy that had been in recession for a year.

Treasury was forecasting never-ending deficits and ever-increasing debt for the foreseeable future.

Government spending had jumped 50 percent in the previous five years under Labour. That was simply unsustainable.

The second constraint in this cascading effect will be resource and building consents.

The third constraint will be securing an appropriate project manager or builder for housing repairs or rebuilds.

During that first term came the worst natural disaster in our history – the Canterbury earthquakes of 2010 and 2011.

The biggest issues I think we face in Christchurch are the issues of understanding the scale of what we have ahead of us and being strategic in our thinking. In other words planning and creating frameworks of certainty that will allow us to effect the repairs in a timely and efficient manner.

This small subset of the earthquake recovery is a good example of how systems and capacity constraints will play out in the earthquake recovery. What it really indicates is that there are opportunities here for all of us if we organise ourselves well.

If we learn to collaborate and if we truly appreciate the scale of what is ahead of us, we can organise ourselves to take advantage of a once in a lifetime opportunity that is available for all.

Get your hammers ready as the opportunity is there!

The economy is now in much better shape than it was in late 2008. Back then, the economy had been shrinking for four quarters. In the past year, the economy grew by around 2.5 percent – one of the highest rates in the OECD. This is helping to push business and consumer confidence to their highest levels in many years.

It is clear now, and with hindsight, that the rebuild of Christchurch will cascade through various constraints. The first constraint has been insurance settlement and insurance payouts. This has taken a lot longer than we would have expected for reasons that have been well versed however, it is now happening.

Then they will have the problem of securing sufficient human capital and materials to undertake repairs and rebuilds. This logical cascading sequence of constraints will put serious pressures on our economy (in the context of a regional economy that is already growing around seven percent).

news about the economy and prospects for Kiwis and their families.

In 2008 inflation was running at 5.1 percent; it is now only 1.4 percent. Mortgage rates have halved from an average of 10.9 percent in late 2008 to 5.9 percent now.

We immediately set to work on our comprehensive plan for more jobs and higher incomes for New Zealanders, as well as confronting the considerable challenges before us.

Food prices went up 11 percent in Labour’s last year in office, but have only gone up a little in the last year at just over one percent.

But the Government’s approach throughout that term in office, and the current term as well, has been to take the public with us by clearly outlining our actions and priorities, and always keeping in mind why we are in government – to make New Zealand a better place for Kiwis and their families.

Under a National-led Government, the crime rate is now at its lowest level in more than 30 years, with a 17.4 percent drop in recorded crime during the past three years. We’re also spending more on educating our children than ever before.

We’ve delivered 1,300 extra teachers and increased spending on early childhood education by 74 percent since we came into government.

Around 40,000 more New Zealanders are getting elective surgery this year than in 2008. And they are getting them faster.

Most children under six can now also go to the doctor for free during the day and after hours.

Our economic programme during the past five years is delivering. We are seeing steady progress on our plan to deliver a brighter future for New Zealanders and we are seeing a steady stream of good

And we are getting the Government’s books back in order.

Back in 2008, Treasury was forecasting never-ending deficits and debt looked likely to get to 60 percent of GDP and never coming down. We are now forecast to be in surplus in 2014/15 and debt is expected to peak below 30 percent of GDP. In a world where we are seeing the consequences of deep indebtedness, this is a considerable achievement.

The National-led Government has a busy ongoing agenda to ensure this progress continues.

Labour and its Green allies would put at risk all the good progress made so far. They would stifle growth, depress incomes, push up interest rates, and cost jobs.

Under the National-led Government’s strong and stable leadership, New Zealand is dealing with the many challenges we face, and is making good progress in a world still facing economic difficulties and uncertainty.

It has not been easy and there is much to do, and we appreciate many families and businesses are still finding things quite challenging.

But there are increasing signs that we are seeing the benefits of our focus on what’s important to New Zealanders and their families.

Airpark Canterbury Ltd is the only privately owned 24hr off-site airport car park in Christchurch Official sponsors of the Canterbury Rugby Union

0800 AIR PARK (24 77 27) www.airparkcanterbury.co.nz

www.canterburytoday.co.nz February/March 2014 | 7

Viewpoints | Strategies

Strive for progress, don't chase perfection

Creating a website that works for your business Christopher Reid is managing director of creative agency Stimulus Design.

Visit www.stimulusdesigns.co.nz

Colin Clapp is the Chief Thinking Officer at Accountable Business Progress.

Visit www.accountable.co.nz

It’s the start of a new year and we are all looking to make improvements. We all want our life, business and work to turn out perfectly.

We all have our own definitions of what is ‘perfect’, but basically we all want things to turn out the best they can be. And that’s why we’re always reviewing, fixing, reviewing, fixing… until we reach that stage of ‘perfection’.

But… it’s never quite enough. Could the design could have been better? Would more people have heard about it if there was better marketing? Did I have the right people on the job?

But that’s the thing, everything could always be better. Perfection isn’t an achievable reality.

Instead of focussing on reaching this illusion called perfection, try focussing on making progress; because in reality, there are only those making progress and those who aren’t.

Online marketing provides a good example of this. Say you send out an e-newsletter to your client base every month. The perfectionist in you aims for an open rate of 100 percent.

However, anyone with experience in this form of marketing will tell you that this is not just unrealistic – it’s impossible. There will be out of office replies, people who don’t have time and those who simply don’t want to read your newsletter.

In this example, your open rate actually averages around 30 percent (which is the accepted average by industry standards, by the way). The perfectionist in you would find this very disappointing and may become disillusioned with the strategy and lose focus on other areas of your business that need your attention.

In addition, focussing on not reaching 100 percent doesn’t actually provide any tangible lessons to improve your rate.

However, if you take a step back… breathe… and focus your efforts on making progress, you will begin to identify small ways to increase your readership.

By looking at your monthly progress throughout the year you may find that

readership has increased or decreased. Then you can compare the style and content of your newsletters to figure out what worked and what didn’t.

By making small changes each month, you could aim to increase your open rate by one percent a month. But don’t get caught up with that illusive 100 percent, because it will never happen. You will waste your time and miss the little opportunities that all add up to big improvements.

By looking at the three aspects necessary to achieve more meaning, you can understand how progress, not perfection, will result in big improvements and business success: Purpose Defining your purpose is fundamental to making progress. Take time to clarify the purpose of your business – this isn’t a philosophical discussion; it’s a pragmatic business step. If you are not clear about your purpose, you can never determine if what you are doing is effective or not – and you’ll be working very hard for a very long time.

Vision Your vision is your ultimate scenario. Where do you see yourself and your business in one, five and 10 years time? Your vision can be unreasonable, it can be this illusion of perfection, but understand it is simply there to guide you.

It is the progress you make each and every day – by networking with clients, training employees and improving your business.

These steps will take you towards your vision – but it’s the progress along the way you should thrive in and enjoy, not the illusion of the perfection that isn’t reality.

Plan Look at your vision statement – what do you need to do to get there? Look at the small steps – things you can start implementing in the New Year that will become a part of your every day operations. Write it out, make it big and visible, and keep it in mind.

Your vision is your ultimate perfect scenario and your purpose is to make a difference.

Your plan is a map of how you are going to make progress towards making a difference, which will lead you towards your vision.

8 | February/March 2014 www.canterburytoday.co.nz

Is your website a living, evolving entity? Do you regularly add content, remove old content and can you do so easily?

A true customer service focus will mean the company is proactively offering support and advice. You will have questions (and within reason) you should be able to call upon their expertise at any stage of the relationship.

As a small, client focussed web development and design company, I am constantly asked about the ongoing cost of adding content to websites and often, I am told that businesses are being charged large amounts to add images, change text and make other minor adjustments.

Tell me about your experience?

It should not be this way and there are two things that I believe are non–negotiable when you build a website: A user-friendly content management system (CMS) platform on which your site is built. The CMS, simply put, is the ability to get into your website and make changes to content and images – so you need a back-end that you can easily navigate and understand.

A supportive, knowledgeable and open relationship with the web company developing and hosting your website – a relationship that should not have any surprise costs built in.

Without a good relationship with your web company, it is hard to keep your site relevant and functioning at its optimum. It’s important to feel supported, as your website needs to move with your company and constantly make the best use of technology to attract, engage and communicate with your audience… all in a cost-effective way.

The relationship What will happen once your website is launched? So often, the support dries up, so, here are a few questions to ask any perspective web development company.

What is your overall strategy and approach to building and maintaining a website?

Companies with the motivation to get to know you and your business needs and goals, will be looking to establish an overall vision and plan for how they can best help your business grow – not just by building a website, but seeing where it fits into your marketing strategy.

What support will you offer me through and after the website build?

You want to be comfortable they have the technical expertise, a solid history and reputation, the creativeness and marketing savvy to help your business. Look at their portfolio, ask questions and seek testimonials.

The ongoing costs How much will it cost to host my website?

Your website needs to be hosted on a server to make it accessible. It allows you to move in your team, products and files so clients can access you. The price you pay for this space differs – sometimes dramatically.

Ask about domain registration, maintenance and renewal.

It’s helpful if your web company handles this for you, while keeping you as the legal owner of your domain (you absolutely must retain ownership).

Are backups, system updates and general maintenance included in the monthly hosting rate?

If a website is left without maintenance, it can quickly become out of date and start to break down. This can be costly to fix. If your website is to be built using an open-source platform such as Wordpress, updates need to be done regularly to ensure smooth functioning and security. A good company will handle this for you and ideally have this built into your monthly costs.

Are you using an open-source content management system (free) or is there extra fees on top of the hosting fees for a proprietary or private web platform?

An advantage of a platform like internationally used Wordpress, is that you don’t have to stay with your original web company if things are not working out. If your website is on a truly open-source platform, then any other web developer should be able to work with your site.

Viewpoints | Legal/Economics

The upside of interest rates rises

Get it in writing

Martin Fraser-Allen is an advisor at Craigs Investment Partners. Visit www.craigsip.com

John Shingleton is a partner and general manager at Malley & Co Lawyers. Visit www.malley.co.nz

The start of a new year is the time when we are supposed to make a resolution for the oncoming year.

confidentiality, an inference could be made that the absence of an express written confidentiality means an employer does not treat confidentiality as essential.

As business people, it is a good opportunity to reflect on where our businesses are at and what we can do to improve commercial outcomes. A number of you will be gearing up for a busy 2014 and how you organise labour will be a key issue.

Fourthly, in order for a fixed term agreement to be valid, the agreement must, amongst other things, be in writing.

With the rebuild of our city requiring project based hiring, the ability to hire on a fixed term can be essential.

I must confess to being always surprised when clients come to see me regarding an issue with an employee to discover no signed written employment agreement was put in place. Naturally, we are all very busy, so I am not criticising fellow employers, but I will endeavour to highlight in this article some of the lost opportunities.

Fifthly, as you will all be aware, the fact you hire a worker as a contractor is not conclusive that the worker is not by law an employee.

Since 2000, all employees must be on a signed written employment agreement.

Failing to do so could attract a fine up to $20,000 per employee, if you are trading as a company, or $10,000 if a sole trader or partnership.

The courts will apply a number of tests to ascertain the true legal nature of the relationship and may in the end determine that a worker is an employee despite signing a contractor agreement.

The existence of a signed written agreement is still a factor that is looked at and can be persuasive in certain circumstances.

But, putting aside the risk of a fine, as an employer you miss out on some clear benefits and advantages.

Ensuring a worker signs a contractor agreement is the first step in minimising the risk the worker later claims they are an employee.

First, in order for an employee to be held to the maximum period of 90 days for raising a personal grievance, there must be a written explanation concerning the resolution of employment relationship problems. No written agreement, means no time limit on raising a PG.

Finally, having a signed written agreement will allow you to ensure all that is agreed between you and your employees is documented and should eliminate any disputes.

Secondly, his Honour Chief Judge Colgan, in the case of Smith v. Stokes Valley Pharmacy (2009) Ltd made clear that in order for a 90 day trial period to be valid, it was necessary that there be written provisions that complied with the requirements of the Employment Relations Act 2000.

Any changes should also be documented.

So, a good resolution for 2014 is to make sure all workers are or will be party to written agreements which reflect their terms of employment, if employed, or hirage, if independently contracted.

No written employment agreement, no 90 day trial period.

Thirdly, without a written agreement, you will lose the protections of a robust written confidentiality clause. Remember more and more our biggest asset is knowledge based.

Although, the Courts are carefully scrutinising what the parties have agreed in terms of

The Official Cash Rate (OCR) will almost certainly increase over the course of this year, with the first move likely to be this quarter.

generating solid, steady earnings growth over the longer-term.

In some ways this will be a drag on the economy and on the sharemarket. Borrowing costs will increase for businesses and consumers, potentially impacting negatively on profit growth and discretionary spending.

Growth stocks tend to perform best as the economy expands and interest rates rise.

Because rising interest rates are reflective of improving economic momentum, investors begin to focus on those sectors that are likely to benefit most from the improving environment.

However, it should be noted that the reason for these interest rate increases is because of the strength of the domestic economy.

Exports are strong, the housing market is robust, employment prospects are improving and business optimism is at its highest levels since 1994.

Despite the pending increase in interest rates, we expect the economy, corporate sector and the sharemarket to all perform well over the coming period as economic momentum improves.

We recently looked back at the impact of rising interest rates on the local sharemarket over the past 25 years. During this period there have been five occasions when shortterm interest rates have increased across a sustained period.

In every occasion, the market has produced a positive return, to varying degrees, during the time that these rate rises occurred.

Quite simply, this is because rising interest rates are merely a reflection of a buoyant economic environment.

While they may lag the market during these periods, they often still rise, albeit to a lesser degree than growth stocks.

Growth stocks (also known as cyclical stocks) tend to perform best as they have the greatest leverage to an improving economic cycle.

Sectors such as materials, industrials and retailers have historically performed well during these periods, because of their greater leverage to an improving economy.

We expect a positive performance this year from the local market, albeit with returns closer to 8 percent to 10 percent, rather then the 16.5 percent we saw in 2013, or the 24.2 percent from 2012.

We don’t see the coming interest rate rises as a reason to become cautious on New Zealand shares, as these rises will simply reflect our strengthening economy.

However, we do believe investors need to ensure they have a healthy exposure to growth stocks (while retaining high-quality defensives also).

However, what does change when interest rates begin to rise is the performance of various sectors and companies.

When interest rates are falling (or staying low) high yielding, defensive sectors such as property and utilities perform well.

When interest rates begin to rise, the ‘yield premium’ these sectors enjoy begins to look less attractive and investor sentiment toward them becomes more cautious.

This doesn’t mean we should ignore defensive and high-yield stocks when interest rates are rising. They provide a vital role in generating income, providing a buffer in case the recovery stumbles and

For Investment Advice please contact Martin Fraser Allen, Investment Adviser at Craigs Investment Partners Christchurch branch, by phoning 0800 272 442 or visit www. craigsip.com for more information. Mark Lister is Head of Private Wealth Research at Craigs Investment Partners. His disclosure statement is available free of charge under his profile on www.craigsip.com. This column is general in nature and should not be regarded as specific investment advice.

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H.V.A.C specialists Galco

give Christchurch the green light More than 60 years after it was established to supply the heating, ventilation and air conditioning (HVAC) industries, Galco NZ is still growing and diversifying at a rapid pace.

lasted more than 60 years as one of the longest standing companies in the industry. We are still growing and evolving and every year we are able to offer an even wider range of products.

“Galco has been supplying the market with all the products related to the manufacturing, installation and servicing of HVAC appliances for both the residential and commercial arenas since 1947,” he says.

systems, an experience he has brought to the Galco product mix.

He has already begun stocking the company’s own Galco branded range of products and during the coming months and years, it is a range which he intends on continuing to expand.

Data Loggers are one such product; an electronic device which records temperature data across a period of time. Hanna says it is a product popular in applications where temperatures need to be stringently monitored.

During the years the company has built strong relationships with some of the leading manufacturers of HVAC products “Data Loggers are popular in throughout the world, from Germany, pharmacies, banks and places where Switzerland and Italy, to the UK and USA. there are large computers and you need With a new branch in Addington and to keep the temperature at a certain And although the range is already a new range of its own Galco branded level for the servers to continue impressive, Galco NZ is set to become products being added to complement working correctly. a total one stop shop for HVAC products the already extensive range of products and supplies, with Hanna setting his “This is just one of the innovative from leading global manufacturers, new commercial sights high. products which we have added to our owner Hany Hanna is quickly developing range. We’re looking forward to bringing a one stop HVAC shop and a force to be “Although we have more than 1,800 many more products like this to the reckoned with. products, it doesn’t quite cover New Zealand market in the future.” everything in the industry. I am aiming Based in O’ Shannessy Place, Addington, The extended range has allowed Galco to fill those gaps by picking up new the company’s new Christchurch branch to pass on discounted prices to its agencies and increasing our own Galco opened in September last year and is customers. “If you pay in cash, we can branded product range.” already playing a strong part in the ensure you get the best price in the rebuild of the city.

Hanna purchased the company earlier market of our entire range of products. in the year and in his first month in the A product which might cost $18 “We wanted to ensure we were in a role he had already introduced 25 new elsewhere can cost just $7 with us. strong position to provide our entire products to the range. range to the Christchurch market as the “It’s a huge saving and it’s something rebuild ramped up,” Hanna explains.

With a background as a mechatronic we are able to do because we are now engineer, a design process involving buying larger quantities of product. By “While our online store has ensured mechanical and electronics, Hanna was our product has always been available involved with the design and installation in the region, there’s nothing quite like of a wide range of building automation having a physical presence where we can offer product advice and solutions to customers’ challenges.”

It’s a crowded marketplace, but as one of the country’s oldest competitors, Galco NZ is in a strong position going forward. “It’s a very competitive industry, but the Galco name has

ordering more product our suppliers offer us better prices and we like to pass those savings on to our customers.”

Galco NZ started as a general engineering and steel pipe threading business in 1947, evolving into the HVAC industry with the MezTechnik and Duro Dyne agencies in the early 1980s.

From 2003 the company accelerated its own range of HVAC products and formed its own HVAC Supplies division. Over the last seven years the company has introduced a number of new installation products. In mid-2008 Galco divested of its pipe threading division and relocated to central Penrose, Auckland, where it established a dedicated HVAC Supplier Trade Sales Centre.

Galco NZ continues to be New Zealand owned and operated, with a proud 60 year old history and a strong focus on bringing quality, innovative products to the New Zealand HVAC market with very competitive pricing.

The team at Galco has experience in the New Zealand building services installation market and can assist customers with solutions to your installation challenges.

Galco NZ Ltd Christchurch O’ Shannessy Place Addington Christchurch T (03) 741 2250 M 021 195 0003 E hanyh@glaco.co.nz www.galco.co.nz

Viewpoints | Online/Events

Six strategies for a Facebook friendly business

EVENTS DIARY What’s happening on the business and entertainment front

Liz Benny is the CEO of Jinga Social, a company assisting businesses capitalise on social media marketing trends. Visit jingasocial.co.nz

TUESDAYS Parenting and Profits

Are you a business owner that would dearly love to finally have Facebook work for you?

More brand awareness, fans, email database growth, likes, comments, shares… Facebook can be an incredibly powerful tool for businesses that are serious about growth.

On the flip side, if Facebook is used in the same way as traditional marketing, business owners often find themselves scratching their heads over why it’s not working as expected.

Be real You got into business for a reason, right?

Undoubtedly you’ll have a story that you tell people about your business, almost as if your business is a person who has a face and a voice.

Don’t make the mistake of trying to be like your competitors.

Being authentic in the delivery of your message on social media is always best. If you’re a café, speak as your café. Don’t ever try to be cool and hip, if your business is not that way inclined. Just be authentic.

Treat people like people Don’t get us wrong – businesses need to believe without a doubt that their product offers incredible value, but social media is not the avenue for traditional marketing speak.

If you want to rock on social media, treat people with respect. If someone says, “You have the best fish dish in Christchurch” on your Facebook wall, don’t just “LIKE” that comment. That’s Social Media 101. Take the time to reply directly back to that person, tag their name (ideally just first name) in the reply and sign off with your name. After all, they are people and so are you.

Don’t remove complaints One thing we hear business owners fear is negative comments on their social media. We tell our clients that this is one of the best opportunities to reply back with exemplary customer service that leaves the “complainant” feeling heard and special.

We’ve seen many occasions now when previously annoyed customers have turned out to be the best advocates because of how the issue was dealt with.

The complaint doesn’t have to be addressed fully in the public light, however.

It’s quite reasonable to say to a fan, “Can you please private message us so we can assist you further”.

Post information that provides value Want the winning formula for posting on Facebook? Of course you do! Now… this must be taken with a grain of salt, but a general rule that we follow for our clients is 80 percent of posts are engaging posts (some branded with their logo, some not) and 20 percent of posts are selling posts (meaning “Come in this weekend and receive 50 percent off).

If your engaging posts are done the right way, they are equally as powerful as your selling posts, because when someone takes the time to tell you, on your Facebook page, how they like their steak cooked they are, in fact, endorsing your brand for you right then.

The reason for this strange 80/20 rule? Well, social media is about being social! It’s about building and maintaining a conversation with your audience rather than trying to snake them of a few bucks.

Breed a community minded focus Bar none, the most successful Facebook pages are those with an audience that treats the page like home. You do this by talking with people, rather than at them, as well as speaking as “one of them” rather than someone trying to sell something to them. When you’ve nailed this, you’ll find your fans actually answer other fans questions about your business, and you’ll likely smile ear to ear!

Keep customers updated Kiwibank is a great example of a company that uses social media to update its customers about outages and issues.

Customers are now turning to social media (predominantly Facebook) to find out if you’re open during public holidays or what your hours are.

There’s more to Facebook than meets the eye, but these six strategies are fundamental to building a strong following of loyal Fans who remember you, before your competitor.

These weekly sessions hosted by Accountable Business Progress are group gatherings for small business people with family high on their list of values and a serious desire to grow their businesses. Held every Tuesday morning at the 360degree Events Office in Merivale, you can arrive as a guest before you invest in further sessions.

For more information, visit: www.accountable.co.nz

SATURDAY, FEBRUARY 8 – MARCH 2 Festival of Flowers The 25th Festival of Flowers, is being held in the Cathedral Square and the Botanical Gardens this year. The festival will offer beautiful floral displays, kid’s events, art exhibitions and concerts in the city.

For more information, visit: www.festivalofflowers.co.nz

WEDNESDAY, FEBRUARY 12 IRD Employer Workshop This workshop is a hands-on interactive session where you will learn how to complete a mock monthly wage summary for two employees, calculate PAYE and other deductions, and file your employer monthly returns online. It is ideal for sole traders, partnerships and other small businesses.

For more information, email: Advisory.Christchurch@ird.govt.nz or visit: www.ird.govt.nz

FRIDAY, FEBRUARY 14 – 15 Coast to Coast Up to 800 people will compete in the 32nd Coast to Coast race this year. The 243 kilometre long multisport race traverses the Southern Alps from Kumara Beach on the Tasman Sea to Sumner Beach on the Pacific Ocean.

To register, or for more information, visit: coasttocoast.co.nz

WEDNESDAY, FEBRUARY 19 ExportNZ Canterbury Breakfast Are you an exporter or looking to become one? Then this event is for you. The breakfast

features presentations from internationally successful New Zealand business exporters with regional and industry expertise. Build a strong community of exporters while learning the secrets of how to make your business grow.

To register, go to: www.cecc.org.nz

SATURDAY, FEBRUARY 22 A Run to Remember Honour and remember those who lost their lives in the February 2011 earthquake with a fun run or walk. It features scenic views of the city, beginning at Victoria Park along the Port Hills and finishes at Hansen Park - total distance 12km. All proceeds will be donated to Canterbury Earthquake Children’s Trust To register, go to: www.aruntoremember.co.nz

WEDNESDAY, FEBRUARY 26 – MARCH 2 Ellerslie International Flower Show New Zealand’s most iconic flower and horticultural show is back in Christchurch’s North Hagley Park. This year’s show will feature the most “major exhibition gardens” in the show’s 21 year history and twice as many gardens than the 2013 event.

For tickets, go to: www.ellerslieflowershow.co.nz

WEDNESDAY, FEBRUARY 26 – 27 Effective Workplace Communication Take your listening skills to a whole new level. This two half-day workshop will enable participants to develop core communication skills and to be more effective in managing relationships in the workplace. This course is targeted towards managers, team leaders and supervisors.

To register, go to: www.cecc.org.nz

TUESDAY, MARCH 11 Time Management This workshop will teach you the tools and techniques for increasing productivity.

Time management is the key to not only getting more done but doing things bigger and better, making it ideal for business managers.

To register, go to: www.cecc.org.nz

YOUR ADVERT HERE If you’re interested in advertising in one of our regional business magazines please contact the Advertising Manager, Di Barclay on Ph: (03) 961 5087 | di@academy.net.nz | www.magazinestoday.co.nz

12 | February/March 2014 www.canterburytoday.co.nz

News | Business Tips

Getting your head in the game

By Davina Richards

As an entrepreneur or business owner you probably will have found a whole new level of frustration and stress, so it’s essential to have an outlet. Find the time to stretch your mind and body, because a successful business means running the show with a healthy attitude and positive outlook. improve health and sleep, and encourages a positive outlook.

It’s easy for us to work long and hard, but we all need time out at some point to refresh our minds, spend time with loved ones, have time to yourself, keep things interesting and stay productive.

much as possible, because it’s the small changes in the things that you do in life which are most effective.

in a high powered, physical manner at the gym, regular bursts of activity can do wonders for the mind.

Fuel your creativity

Break the rules

Having a personal improvement plan allows us to tune ourselves mentally and physically, and sometimes we need a mental nudge in the right direction to remind us why we do what we do and why we love doing it.

Inspiration is underrated and you can’t always predict when a burst of inspiration will strike, but when it does you can feel its power. We’re all too familiar with bland office walls, staring at it in hope that it will magically spark some kind of creativity.

Some say rules are made to be broken, so just for once push back that meeting to another day, sleep in on a Friday and don’t reply to phone messages or emails. After all you’re the one running the business; you’re the one in control. Who else is going to tell you that you’ve worked too hard?

Stay refreshed and maintain a strong mind by doing things that are intellectually, physically, emotionally and spiritually engaging. So here’s a collection of some of the top tips going around to help you stay on top of your game.

Embrace something new One of the best ways to refresh your mental self is to take up something new. It’s too easy to fall victim to everyday routines, so break old habits and take up a new hobby – learn a new language, take up painting, dancing or pick up a musical instrument.

Make efforts to change your habits as

Feed your mind

It won’t suddenly evolve into something which captivates your imagination and stimulate your senses, but you can feed yourself with inspiration in other ways.

Pin up thought-provoking imagery or text, listen to podcasts, learn a new word, read about famous inspiring figures, or try to educate yourself on something you’re interested in.

Stay active Whether its yoga to improve your flexibility, balance and strength, a 15 minute walk around the block, or dishing out your stress

When we think about getting fit we don’t always consider exercising our brain, but playing games can keep you sharp.

Crosswords and puzzles are great brain fitness regimes to strengthen your brain cells and its connections, but don’t dive straight into the easy ones! Challenge your language and memory to increase your brain function, such as testing yourself against the clock.

Help someone else Mentor other entrepreneurs to remind yourself why you started the business in the first place and why you love your job. Inspire, share lessons learned, guide others and enjoy a deep sense of fulfilment.

Meditate Meditation is a good way to work through your thoughts and emotions while resting your body. It isn’t for everyone, but many people find it effective. For busy people meditation allows you to reduce stress,

Hydrate In a job which demands so much of you mentally and physically, you’re going to need as much energy as you can spare to manage and complete every day tasks.

Water is vital for four reasons: maintain a healthy blood pressure, keep our body temperature cool, flushes our systems and strengthens our immune system.

Without it we are susceptible to dehydration which can bring on muscle aches and pains, fatigue and dizziness.

What’s your story?

Telling stories is a powerful and proven way to grow your business.

We have moved from the information age into information overload.

a call to action that fits into your bigger communication strategy.

What’s your why?

Always start with why. Clients regularly tell us they need a media article, a blog, or new copy for their website – we always ask why?

Every story has to have a purpose and you need to be very clear about what yours is, who you are speaking to and what you want your story to influence them to do.

This means getting your story noticed isn’t easy – messages are everywhere.

For any business keen to drive performance, good written content, especially the use of stories in your marketing and PR is a proven way to better engage, inform and enter into conversations with potential clients.

Persuasion is the centrepiece of business activity and stories are a subtle and often entertaining way, to persuade a person to interact with you.

Told in the right way, for the right reasons and distributed through the right channels, stories help the reader understand a message and better remember it. A well told story can also change the way someone thinks, acts

success point? And last, but not least, what is your conceivable happy ending… your call to action?

Finding your story Think of your favourite book or movie. What is the basic outline of the story? What is the plot? How is it told? and feels, is this not what marketers have been trying to do for years?

But, your story has to meet a need, be presented effectively and have a purpose, otherwise, all you are doing is adding to the megabytes of information thrown around the universe on a daily basis.

Planning and purpose are vital, every story needs a carefully crafted message and

Ask yourself questions as to why this story is so influential. Now ask yourself the exact same questions about your marketing and public relations.

After you have your why, then look at who is your target audience? How do you want this target audience to feel? Who are the key characters in this story? What is the plot line, or how did you get to the point where you are right now? What is the climax or key

You need to understand your target market and audience and engage with them as you would in real life; your story needs to appeal to their lifestyle, problems, interests and needs.

And, while content is king, how you make this content consumable is the crux of successful storytelling. Your stories need to be not only relevant and engaging, they must be easily digestible – and delivered the right way at the right time.

In today’s fast-paced, multi-media and increasingly social marketing environment, stories have become an essential part of crafting valuable engagement with consumers. So, what are you waiting for, get out there and tell your story.

Ideas need words… Your Story Communications is a Christchurch based PR and marketing agency that takes your story, in a meaningful way, to the people who matter to you. www.yourstory.co.nz

www.canterburytoday.co.nz February/March 2014 | 13

News | Issues/Business Tip

The price of oil

By Corazon Miller

Our land of the long white cloud, green pastures and Middle Earth, is well recognised as one of the few remaining, untapped oil and gas frontiers in the world – at least for now.

The globe’s century-old reliance on oil and gas is at a turning point, with humanity draining the current petroleum pools.

New Zealand and its unexplored waters are apparently ripe for the picking. With an estimated 18 potential deep-sea basins, holding billions of dollars of oil reserves, our small nation, at the bottom of the South Pacific, is attracting foreign oil giants in droves.

These international oil mongers are quickly cottoning on to the fact that the waters off New Zealand’s coasts are harbouring a potential economic goldmine. And the Government boom, always keen to receive any economic boon, is welcoming them in with open arms; freeing up over 400, 000 square kilometres of land and ocean floor for oil and gas exploration.

Taranaki, the East Coast, the West Coast and five offshore areas – Northland, Taranaki, the Pegasus-East Coast Basin, the Great SouthCanterbury Basin and the New Caledonia Basin northwest of New Zealand, are all now up for tender to the biggest bidder.

And there is certainly no shortage of bidders; this summer has heralded the beginning of a new oil rush, with the Texan oil giant Anadarko winning its bid to begin drilling off the coast of Raglan. And then there’s Shell announcing its plans to begin drilling in waters up to 1.2 kilometres deep in the Great South Basin off the Otago-Southland coast.

Offering up areas of our country to be raped and pillaged for its oil is something that

has become somewhat of a contentious, emotional issue. With those on the left being labelled as ignorant hippies who favour natural beauty over the economy, and those on the right as greedy money-lovers who’d do anything to earn an easy buck… no matter the cost.

It’s true the economic returns could be massive; the oil industry is worth billions of dollars and stands to provide the local economy with thousands of jobs, if it proves a success.

These potential dollar figures are causing politicians and business folk in favour of oil exploration to become somewhat delirious at the thought of the potential riches.

With the recession a not so distant memory the current Government is quick to jump on the oil wagon, hoping to bask in the glow of any potential finds the international oil giants make.

The poster child of the oil supporters is Norway. The Scandinavian nation it seems has managed to strike it rich in the Arctic Sea, without destroying its environment.

The profits reaped are being used to feed a long term pension fund that is now worth in excess of $700 billion, or 160 percent of the nation’s GDP. Something New Zealand, with our increasing ageing population, could certainly stand to benefit from.

Now, while it’s good to have a role model to look up to, there are some significant differences between Norway and us. Norway, unlike New Zealand, owns a significant percentage of one of the companies playing a significant role in the oil drilling in the Arctic Ocean, giving it significant control and direct access to the oil industry.

And Norway, unlike New Zealand, has proven that these offshore oil resources are viably accessible.

Despite all this talk of New Zealand’s billions of dollars of oil deep under the sea, no one is yet to strike it big, and not because there is probably nothing down there, but because it may quite simply be too hard to get.

The main question is whether the money put in, is worth the money coming out.

Founding director of UK-based Peak Oil Consulting, Chris Skrebowski points out when oil is in extreme environments, the increased difficulties makes it more problematic to mobilise the oil in a cost-effective manner.

Oil certainly wasn’t always this difficult to get. Early oil in the United States during the 1930s and up to present, in parts of the Middle East, was very easy to get, with one barrel of oil needed to get 50 barrels of oil or greater. However, as these supplies continue to get depleted, oil companies are looking elsewhere.

And as professor at Otago University Bob Lloyd points out, alternative sources present a long hard road to travel. He uses the Gulf of Mexico, with BP’s well drilled in 50 thousand feet of water and going down to 30 thousand feet to illustrate the risk and energy needed in the extraction process.

Is it worth it?

Environmental activists certainly don’t think so. They argue against the prospect of oil drilling often citing the case of the huge spill in the Mexican Gulf as an example of what not to do.

It is certainly a question that has us stuck between a rock and a hard place. It seems we’re damned if we do, and damned if we don’t.

If we do, we risk (little as it may be) doing irreparable, costly damage to our environment. If we don’t, we stand to lose billions of dollars that could be used to boost our economy and quality of living.

For the meantime it seems those in favour have won.

Understandably they have little faith in the oil giant’s assertions that safety measures are in place. The risk for the green camp is too high; our seashores, our marine life have a lot to lose if something does go wrong.

The Government in its desire to show its wholehearted support of the oil industry has even passed legislation to make it even easier for foreign oil companies to set up shop in our seas without opposition, by criminalising at sea protests.

It’s a risk in their eyes that is not worth the as of yet, unrealised economic potential of our oil reserves.

Let’s just hope these opposing voices are wrong and that oil is in fact worth the price we risk paying.

Management myths and facts

By Stephen Lynch

I have read hundreds of business books during the years and to be honest it’s hard to impress me these days. A lot of “so called” best practises are often nothing more than the same old myths that keep getting perpetuated.

As a result, I seek out authors who bring meaningful data and intellectual rigor to their work. One of them is Professor Bob Sutton from Stanford.

I love it when research blows away my preconceived notions and as leaders we must always be willing to change our minds when better information comes to light.

If you want to have your beliefs challenged, I recommend any of Bob’s books, Good Boss, Bad Boss and The Knowing - Doing Gap and Hard facts, dangerous half truths, and Total Nonsense: Profiting from evidence-based management, for starters.

I draw on his research often in my writing and in our work with clients.

Here is a summary of some pearls of wisdom derived from a presentation Bob gave to a group of human resource managers a while back.

raw talent. Ordinary people can learn to perform at top levels in a well designed system, but even rock star employees are doomed to fail in a bad system.

Myth - Find rock star employees and pay them whatever is necessary to keep them happy (the “Wall Street mentality”).

Myth - Every company needs a great performance review system.

Fact - The best performing organisations do pay above average salaries for roles, but the pay bands are more compressed i.e. the gap between what the CEO earns and what the lowest paid employee earns is far less and much less likely to cause employee resentment.

Myth - The most important thing we can do is to find and develop the senior leaders.

Fact - The most important thing we can do is to find and develop great front line supervisors.

Myth - The best organisations have the best people (the “war for talent” mentality).

Fact - The best organisations have the best systems and not necessarily the best

14 | February/March 2014 www.canterburytoday.co.nz

Fact - Most organisations do performance appraisals because they have always done them, and there is an entire industry vested in promoting this model. Forced rankings, merit ratings and other forms of grading that breed internal competition tend to undermine employee motivation and breed contempt.

Myth - Managers should focus on finding, hiring and developing the very best people.

Fact - Reforming or terminating the worst people is up to five times more important for raising overall team performance.

Eliminating the negative is more important that accentuating the positive when it comes to superior business execution.

The research shows that managers of high performing teams confront poor performance directly and quickly, issue more warnings and formal punishments, and promptly fire employees when warnings fail.

These no-nonsense managers inspire higher performance because they make it crystal clear that they will not tolerate poor performance.

This works so long as they are fair and consistent, and balance this approach with ample recognition and praise for good performance.

Don’t procrastinate when it comes to doing the unpleasant work. Rooting out poor performance and negative behaviours is not fun, but playing “bad cop” is an essential part of being a successful manager, and driving business execution success.

How well are you implementing these facts in your business?

Stephen Lynch is the chief customer officer at RESULTS.com. Information kindly provided by RESULTS.com: www.results.com

News | Management

Rockefeller habits

By Leigh Paulden

If I were to tell you that by using a simple checklist, you could reduce the management time in your business by as much as 90 percent – would you believe me?

It’s true, and many mid to large size companies (those with turnovers exceeding $12m) repeatedly prove the worth of the Mastering the Rockefeller Habits Check List.

This checklist is an internationally proven tool to manage business and can reduce the time spent doing so from 50 hours per week, down to 15 hours. This frees up more time to spend on priorities that are more important.

The Rockefeller Habits Checklist has 10 essential habits, which help major functions of everyday business to run smoothly and efficiently. When used consistently, the Rockefeller Habits list will reduce management time, while keeping the whole team aligned and focussed on what needs to be executed, monthly, quarterly and annually.

The value of the checklist is that it helps to remind you of what you need to be doing on an ongoing basis.

It is just like any pilot of a plane. There are significant tasks that must be checked and done regularly to ensure a safe flight. The pilot will have flown many times before, but they still go through a checklist each time before take-off.

And like the pilot – your success in using the list is in discipline – use it all the time. This discipline will keep the entire team focussed so you can obtain operational excellence.

Christchurch chartered accountancy and consultancy company Taurus Group has been implementing the Rockefeller Habits

The Rockefeller Habits Checklist • The executive team is healthy and aligned • Everyone is aligned with the number one thing that needs to be accomplished this quarter to move the company forward

for several years and director Wayne Bailey says it has made a huge difference in the company’s clarity of direction.

• Communication rhythm is established and information moves through organisation accurately and quickly

“We are now focussed on the right priorities, communication is improved within the business and we have faster execution.

This has resulted in strong revenue growth, stronger cashflow and a large improvement in net profit.”

Sloppy execution a major downfall You can have a great growth strategy, but if your execution is sloppy or haphazard, the strategy is likely to fail. It‘s been said time and time again, the reason 90 percent of strategies fail is due to poor execution.

One common challenge that quietly sneaks up on successful growth companies is the transition from excellent, precise execution to complacency and then poor execution disciplines.

Too many times, I see companies executing a strategy, which in turn sees revenues growing, but not profits, and this is invariably due to poor execution.

• Every facet of the organisation has a person assigned with accountability for ensuring goals are met • Ongoing employee input is collected to identify obstacles and opportunities There are 10 key areas on the checklist, with smaller, four crucial items under each.

Do not try and action the entire checklist all at once - it’s just too much and you will not implement any area well.

I suggest you start with one or two key areas, then set a timeframe to implement those say in a quarter (three months). I also suggest you start with action one under habit number 10. Once this is mastered, you can move onto others. Spend a few minutes deciding on the one area that would give you the most impact if you focussed on it.

It does take time to implement the Rockefeller Habits Checklist but the rewards are great execution, improved profits and it By simply tightening up your execution habits, gives you time to plan/think. you can dramatically improve gross margins and profitability, while reducing the time it Leigh Paulden is the only Gazelles takes everyone to complete their work. This is International certified business coach in where the Rockefeller Habits checklist really New Zealand. He works across the country plays its part in the process. It’s the old adage with companies serious about growth. Visit – what you do not track, you cannot measure. http://www.advancing-businesses.co.nz/

• Reporting and analysis of Customer Feedback data is as frequent and accurate as financial data • Core Values and Purpose are “alive” within the organisation • Employees can accurately articulate the following key components of the company’s strategy • All employees can answer quantitatively whether they had a good day or week (part of the strategic plan) • The company’s plans and performance are visible to everyone.

To download the list in its entirety, including the four items which sit under each habit, visit advancingbusinesses.co.nz/assets/rockefellerresources/Execution/Rockefeller-HabitsChecklist.pdf

Changing corporate culture necessary to keep New Zealand globally competitive A less certain economy post GFC has pushed some companies to respond with a drive for short term performance and results.

However, new data from Human Synergistics reveals why this approach is counter-productive.

Human Synergistics chairman Shaun McCarthy says “The drive for short term performance is on the rise, but it is incredibly damaging to longer term prospects. Our data demonstrates that only organisations with

more constructive cultures, which are focussed on longer term thinking, strategy and value creation, prosper in all economic climates. We can show that leaders who focus on constructive cultures have a 43 percent greater impact on productivity.

Impact on Productivity

“New Zealand has a globally competitive position, but to remain ahead of its Australasian counterparts it needs to step up work on corporate and institutional resilience. Culture change is actually by far the best way of unlocking sustainable productivity - which is the key to continuous improvement - but it is often overlooked in favour of shorter term measures. In fact, the most constructive leaders and managers are 27 percent more effective than those at the bottom end of the scale.”

contribution and bottom line results. It has recorded culture transformation work with 459,000 people and can prove that when organisations become constructive there is a massive jump in efficiency.

Human Synergistics’ method is able to measure the relationship between organisational culture, employee

There is undeniably a direct relationship between management capability, culture and economic performance.

Having a long term corporate vision has been recognised as a part of good leadership but this is the first time the link between creating a constructive culture inside an organisation, with the long term commitment it involves, and realising sustainable productivity in an organisation has been proven with concrete data.

www.canterburytoday.co.nz February/March 2014 | 15

News | Local Moves

Taking aim at your audience When you engage an online marketing company, you want snipers who focus precisely on your target, not cowboys firing a shotgun.

Like the wild west, online marketing is full of unknowns: goodies, baddies, hidden opportunities and unexpected events.

Google says what is and isn’t allowed, but like a hard-pressed sheriff, its laws have to respond to challenges and they’re not always written down.

Google represents 90 percent of all searches in New Zealand and approximately 65 percent internationally, so the rules they set do matter.

In this fluid and unpredictable environment, the challenge for your business is three-fold: getting people to notice you, engaging their attention and converting them into paying customers.

Conversion Foundry managing director Brendan Sullivan believes he has the silver bullet to online success facts. “We find facts through data and apply this in the real world.”

With this real world data, the team at Conversion Foundry exponentially grow revenues for their clients, Sullivan says.

Rate Optimisation – increasing the number of visitors who actually become customers.

“We help businesses understand how to get visitors interacting with their site and make it easy for people to do this. It’s about the site architecture, how a visitor moves through the site, the perception of quality you portray, the ease of the conversion process and the relevance of the information.

‘Client A’ partnered with Conversion Foundry to increase their website visitors with Search Engine Optimisation and Google AdWords campaigns.

Within four months, they gained a 140 percent increase in unpaid search visitors and 93 percent growth in paid visitors. In getting more, and better quality people to the site, their conversions increased 250 percent and their AdWords cost per conversion halved.

Through ongoing management and incremental site changes, Conversion Foundry improved the quality of visitors and site health, where people now stay on the site longer, view more pages and enquire more often.

Sam Law, one of the Foundry’s online strategists, is currently part of the World Wide Web Consortium (W3C) customer experience digital data community group that works to develop specifications and standards for the

collection and analysis of visitor behaviour and demographic data.

Sam sits alongside other experts from Adobe, Digital Analytics Association, Google, IBM, Marin Software, Red Hat and 41 other large international industry leaders.

“Our business is framed around the new way Google measures and ranks websites.

We’re focussed on improving conversion for our clients, and we are deeply passionate about it.”

The online lingo Like the lingo of the wild west, the online world also has a language of its own.

Sullivan’s team is primarily focused on your SEO, UX and CRO. That’s Search Engine Optimisation (ensuring your site appears in Google when people type the relevant words), User Experience (ensuring your site is engaging and persuasive), and Conversion

“Our goal is to create an online environment which provides attraction, engagement and retention for our clients. We do this through an applied approach; making sure we have good understanding about who we are engaging with, and what the drivers for their decisions and behaviours are online.

“There’s been a fundamental change with online positioning techniques and practices within the last few years, but most businesses don’t know about it. We work on educating, empowering and energising our clients so they can find the best opportunities for growth online,” Sullivan adds.

It’s no easy task. Google’s rules change fast as they roll out updates to the algorithm that matches websites to searches – in quick successsion we’ve seen the Panda, Penguin and now Hummingbird updates fundamentally change how Google ranks sites.

“This latest change has seen Google coming back to the pure essence of how we humans search for information, and it’s trying to deliver the absolute best results. So imagine what your world could be like if you truly understood how to use the power of the current Google algorithms for your business.”

New arts venues get green light An innovative project to bring artists back into central Christchurch will be realised thanks to a $443,000 funding boost from Creative New Zealand and The Canterbury Community Trust.

ArtBox, providing gallery and studio spaces for visual artists, and BeatBox, offering rehearsal studios for musicians, will form part of the Boxed Quarteron the corner of Madras and St Asaph Streets.

BeatBox ticked a lot of boxes in terms of meeting the Events Development Fund’s criteria. ‘’We are committed to supporting and partnering with organisations within the arts community that are building events which have a long term view to enriching our community locally and sending a strong signal to visitors to the city that Christchurch is ‘back in business’.

Creative New Zealand chief executive, Stephen Wainwright says Christchurch artists have shown remarkable initiative and innovation post-quake and “Supporting them now by providing much needed exhibition and rehearsal space will also help increase the “By funding these projects, our vision is to vitality of the city’’. work with government and other funders to restore some cultural vitality back into ArtBox has been awarded $100,000 from our city and build on our pre-earthquake Creative New Zealand and $150,000 from reputation as an arts innovator and initiator,” The Canterbury Community Trust. BeatBox she says. will receive $150,000 from Creative New Zealand and $43,000 raised by the Heart The first ArtBox gallery spaces, run by Strings project. ArtBox and BeatBox have also Christchurch Polytechnic Institute of received strong support from a wide range of Technology (CPIT), opened February 2012. local businesses.

The additional funding will enable the “The Boxed Quarter is an excellent example completion of the complex, including a of how central and local government and courtyard and spaces for exhibitions, the private sector can work together to and studios. achieve positive results for the city and its CPIT student project manager, Martin community,’’ Wainwright says.

Trusttum says the importance of the grant from Creative New Zealand and the Canterbury Community Trust chairperson Christchurch Community Trust is huge.

Tracey Chambers says both ArtBox and 16 | February/March 2014 www.canterburytoday.co.nz

“It’s a major investment in the ArtBox project and will mean that we are now in a position to start planning for the artists’ studio pavilion.”

BeatBox is an initiative of the Christchurch Music Industry Trust and will provide three state of the art rehearsal spaces and a music community hub. The funding boost will enable it to open in early 2014.

CHART chairman Neil Cox says, “BeatBox has been a project of absolute blind faith and hard work for the past two years from a bunch of dedicated, local music industry bods with a passion for making Christchurch music something the world wants to hear.

mix’ to this unique project, along with The Canterbury Community Trust who has been a long time supporter of ours. The void between bedroom recordings and great live music on stage in the CBD can now be filled at BeatBox.’’

The arts in Christchurch Recent Creative New Zealand audience research shows Christchurch people support and value the arts more than ever.

More than a quarter (27 percent) of respondents said they appreciate Christchurch’s cultural offerings more than they did before the earthquakes, 38 percent said they attend cultural events in order to “From everyone at CHART we are so relieved feel part of the community and 41 percent and eternally grateful to Creative New Zealand said they attend partly to support local arts and Heart Strings for providing ‘the final organisations and venues.

News | Corporate Responsibility

Corporate giving through Relay For Life Everyone wants to do the right thing, but as a business, sometimes it is hard to find the appropriate vehicle to truly practice corporate social responsibility, or more specifically, corporate giving.

There is of course the worthy donation to your charities of choice, but for many businesses, they want to get more involved in giving back to the communities in which they operate – not just for the fiscal benefit to the charities, but to enable their teams to feel like they are contributing something worthwhile to the larger picture.

The Cancer Society Relay For Life is one annual event attracting an increasing number of corporate teams, and while the objective is to raise funds for the society, the reasons for getting involved are far wider reaching, according to Christchurch law firm, Wynn Williams.

For two years, its entire staff of more than 60 has been involved in the event and the camaraderie and sense of being able to contribute to a worthwhile cause has seen many rewards within the office, says marketing and business development manager, Hannah Doney.

The Wynn Williams team are among the 25,000 New Zealanders who will be directly involved in the Relay For Life this summer.

It’s a major fundraiser on the Cancer Society calendar year after year and across the country people come together to celebrate, remember and fight back against cancer by participating in the relay — including a Kiwi team based in Antarctica. In all, 23 communities up and down the country will host relays in 2014.

Teams register, fundraise and participate in the overnight event. Team members walk and jog through the night, symbolising the fact that cancer never sleeps. Relay is a true

community event attracting students to senior citizens and everyone in between.

The event includes a number of poignant ceremonies, campsites, breakfast, entertainment and an opportunity for people to share their own journeys and experiences or simply to take time to reflect and remember loved ones.

Bronwyn Manning, PA to the general manager at Wynn Williams, was the driving force behind getting the company involved in the event. It has participated twice now and raised more than $6,500 dollars to donate to the society. The majority of their fundraising happened internally, and throughout the year.

“It was about being able to give – not patting ourselves on the back and getting any recognition. The giving and the ability to have fun as a team was of far more importance to us,” Hannah adds.

“As a team, spending overnight at the relay was a really special time. We became closer and this was evident in the office after the event. It was so much fun and to be involved in such a worthwhile event that I was so passionate about. It was an incredible experience on every level,” Bronwyn says.

Her motivation for getting the company involved was the event falling on her grandmother’s birthday. Bronwyn had just recently lost her grandmother to cancer.

Every person at Wynn Williams was involved – some because they had their own experiences or connection to cancer – and with one in three Kiwis being touched by the disease – the high ratio of those having a compelling personal reason for contributing is not unusual.

The management team supported the event whole-heartedly – the general manager

agreed to have his head shaved by the team (internal working team) who raised the most funds.

Quizzed about the external marketing kudos the company garnered from their involvement, Hannah says it was intentionally minimal.

“While we subtly shared our involvement in relay our website community page, the motivation behind doing this event was about the internal team engagement. It was our desire as a team to give back to a worthy cause.

Relay For Life is the world’s largest cancer awareness and fundraising activity. Described as a life-changing experience, it’s a team event to celebrate cancer survivors and caregivers, remember loved ones lost to cancer, and fight back against the disease.

People of all ages and levels of fitness participate and the atmosphere of Relay is quite unlike anything you have ever experienced before.

The Cancer Society Relay For Life provides businesses with a worthy reason to get its whole team involved in an event that will build camaraderie and give back to the community in which they work.

More information on the Cancer Society Relay For Life and how to enter can be found at www.relayforlife.org.nz

Christchurch’s rare transport opportunity Christchurch has a rare opportunity to develop a better functioning transport network that incorporates a connected network of cycleways.

Leo de Jong is director of Keypoint Consultancy and has been involved in transport planning for 35 years. Mark Brussel is a senior lecturer at the University of Twente, who has consulted around the world on sustainable transport. They were brought to Christchurch courtesy of the Netherlands Embassy in Wellington.

The Netherlands Government had offered advisory assistance to the council after the earthquakes.

This is the opinion of two Dutch transport experts, Leo de Jong and Mark Brussel. The pair from the Netherlands spent several days in Christchurch during which they reviewed plans to build 13 cycleways in the city during the next five years, toured the city and shared their expertise with council staff.

Christchurch City Council Environmental Committee chairman, Phil Clearwater says the visit has huge benefits to the city as it plans the major cycleways.

“From what we’ve seen in Christchurch, you are coming from a strong position. Your city is flat and distances to be travelled are achievable, de Jong says.

“There is so much potential here. Coming after the earthquakes it is emotional, for sure, but it is a chance, an opportunity to transform the transport network and if you don’t grab it now you probably never will.”

“Leo de Jong and Mark Brussel are acknowledged as leaders in sustainable transport planning and are called upon across the world to share their knowledge as consultants. The insights and advice they have offered has been invaluable, as has their reassurance that we are moving in the right direction.”

Brussel says now is the perfect time to make these changes because so much needs to be done anyway due to the earthquakes. “You cannot continue as you

18 | February/March 2014 www.canterburytoday.co.nz

are. The city will grow and congestion will continue to worsen.”

In Dutch cities, he says the way the infrastructure has been developed means the average trip is faster by bike than car so cycling is the preferred travel method. The fact that it is green and healthy is a benefit “but the primary purpose of any transport system is to get to a destination”.

Allied to the construction of the cycleways, there is a need for a culture change where cycling is seen as a safe, convenient option and all road users respect each other’s right to be there.

“The Netherlands is in a favourable position; everyone cycles so when you are driving you know the behaviours and what to expect of cyclists − you are sympathetic to their needs,” de Jong says.

Brussel says, “If you have cycleways that are well designed and designed in such a way that all road users know how to use them, then conflicts will reduce.”

Both feel Christchurch is making good progress towards successfully integrating cycling into the transport network.

“Importantly you recognise the need for a collaborative approach to education, marketing and communications. This is as important as building the infrastructure in achieving uptake in use of the cycleways.”

They advocate establishing overall design principles that ensure safe, direct, comfortable, coherent and attractive routes.

While each principle is important, “safety should come first” they say, something that is supported by network design, legislation and speed restrictions in the Netherlands.

“We owe a debt of gratitude to the Netherlands Embassy and Honorary Consul to the Netherlands Gerald van Looy for helping make their visit a reality,” says Mr Clearwater.

Construction of the $68.3 million network in Christchurch is expected to take five years, with the Council allocating $34 million to the project in the Christchurch City Three Year Plan 2013-16, with the remainder falling in the following two years. The network of connected cycleways will link suburbs, education, business and shopping areas as well as popular recreational destinations.

News | Cover Story

Lofty ambitions

By Kate Pierson

Let’s face it, when it comes to Accessman, you know it, you see it, you get it. Although if you don’t nod in agreement to each of these things then don’t worry, we’ll touch briefly on that soon to catch you up.

But ultimately, that’s not really what this story is about.

It is, of course, about Accessman, but not so much about what it is doing, more so about what it isn’t doing. Sound ironic? Yes, but stay with us.

What it isn’t doing is profiteering from the devastation of the Canterbury earthquakes, obsessing over bottom-line numbers from an ivory tower, or donning any sort of knight in shining armour get-up in the context of the earthquake recovery.

It is doing what it has always done best – helping people get high with its extensive range of machinery – literally speaking thank you very much, while being actively involved in a beautiful something the world of philanthropy has dubbed, ‘paying it forward’.

This isn’t just paying lip service to what you’re supposed to be seen to be doing.

The company’s owner / operator duo of Ross and Anna Pickersgill take this side of company’s operation seriously – but more about that later.

In 2014, Accessman turned 20, but instead of talking its own talk about the road walked and yet to come, it wants to talk ‘you’, actually. You, Christchurch, and how it feels about you both.

The flashback In honour of the earlier promise made to bring those out of the loop with Accessman into the know quick smart, we’ll make good on that promise with a historical flashback of sorts.

We will spare you a blow-by-blow regalement of the facts and figures from the last 20 years. Needless to say, that would take quite some time and space.

And, in keeping with the style of the man who this all began with - Ross Pickersgill and his please-get-your-spotlight-off-of-me kind of modesty; it’s more than fitting to cut to the chase.

So here it is – the long encapsulated in the very short.

Accessman had growth spurts of epic proportions right from the outset. It entered the market in March 1994 with just one machine – a single scissor lift, and after Ross let this out to a company called Aotea he was working for at the time, he had to hit the ground running when business started to find him.

20 | February/March 2014 www.canterburytoday.co.nz

“

We not only need, but also want to give back. This is our community and this kind of work has been an important part of Accessman even before the earthquakes, but we are now in a position to contribute even more.

- Anna Pickersgill

”

A shift to Clarence Street site in 1999 saw Ross add seven machines to the fleet before his now humming little business, Central Rentals - as it was known back then - outgrew that yard and shifted to Wrights Road picking up its first manager along the way.

Fast forward two years and the newly rebranded Accessman was on the move again to Blenheim Road with 27 machines and a delivery driver in tow. Come 2009, the business was still punching hard above its weight, which necessitated a move to Sockburn roundabout and the acquisition of 220 machines (scissor lifts, cherry pickers, knuckle-booms), four delivery trucks and the employment of 11 staff.

Race on to today, 2014, and Accessman is a franchise operation throughout New Zealand, and shows no sign of breaking pace.

Paying it forward Every city has its hour of need. In greater Christchurch’s case, that hour became days and then weeks, months, and now even years. The physical, social and emotional fallout following the quakes has been unprecedented and it has left residents and businesses scrambling to pick up the pieces.

News | Cover Story

“

Ten reasons to hire from Accessman

For us it isn’t about the ‘thanks’ we get in return for these things – it is really about us thanking our clients for their loyalty and consistent business throughout the years.

- Anna Pickersgill

”

bottles. The business’ sponsorship of Selwyn District Council sees it donating to the Selwyn annual fireworks display, and the relationship it has established with Rolleston school means the school gets free repairs through Accessman.

Accessman also donates equipment to a number of Christchurch events including the A & P Show, Classical Sparks & Christmas in the Park. To boot, Ross, Anna and their team also support Harewood School, Rolleston Fire Brigade, and a number of local sports teams including netball, football and the Ruapuna Speedway.

Accessman’s machinery and manpower has been in hot demand since way back when, and it has risen to this new challenge as it would any other – no pun intended.

The business has been stoic in the face of significant adversity, and it’s dug its heels right into Canterbury’s shaky ground amidst a very tense professional landscape.

There are businesses that have been rendered paralytic from the commercial aftershocks wreaking fiscal havoc on everything in their path, and at the other extreme, there are the businesses that have gone gangbusters from day one of the rebuild effort.

Accessman would fit into the latter category, but there’s no pigeonholing this business.

There’s no way it’s hell bent on the commercial imperative and nothing but the commercial imperative.

How could it be when the business thinks so much larger than that? Outside its professional bubble, Accessman has been focussing on altruism – something that has always been the company’s ‘soft spot’, but has been even more of a focus in the last few years.

The team’s commitment to the community isn’t about stroking its corporate ego, sending subliminal messages to the consumerist masses, or stoking its own commercial fire. And nope, there’s absolutely no way Accessman is the kissing babies/pose for pictures type of business either, because the crew aren’t fans of narcissism.

because it’s all black and white truth mixed with none of the expected hype.

In short, it’s philanthropy as it should be. And that, quite frankly, really is the case when it comes to Accessman. You get what you see, and what you see is what you get.

It’s about community

In 2013, it amped up its client giveaways with monthly gifts – tickets to the V8 Supercars on the Gold coast, Sevens Rugby and a Melbourne Cruise. “For us it isn’t about the ‘thanks’ we get in return for these things – it is really about us thanking our clients for their loyalty and consistent business throughout the years.”

On February 1, Accessman hosted 200 of its clients to mark 20 years of being New Zealand’s leading and largest supplier of access equipment, and the fundamental role it plays in Christchurch’s social and cultural communities.

Accessman isn’t a limelight lover. Sure, it sponsors the odd event that is the glitz and glamour kind of event, but most of what it does, very discretely, is at the grassroots level; As for the next 20 years? working for people, with people, and never at Watch this space. the expense of people. www.accessman.co.nz You only need to meet Ross and his right hand lady Anna Pickersgill to know they’re the real deal. They’re straight talking, and don’t bother with mincing their words.

“Our business covers such a wide range of areas in Christchurch, and instead of taking everything we can get while so much additional work is available, we don’t want to be greedy about it,” Anna says.

“We not only need, but also want to give back. This is our community and this kind of work has been an important part of Accessman even before the earthquakes, but we are now in a position to contribute even more.”

What this contribution looks like is constantly evolving. In 2013, Accessman was a major sponsor of the Fight for Christchurch event with proceeds going to the Ronald McDonald House.

So shut the door on the clichés and bear with us for just a sec – because here’s the story. Is it simple? Yes. Honest? 100 percent. Compelling? For the 2013 Special Children’s Party it made For sure. And refreshingly, it’s compelling a financial donation and provided 1600 water

1. You are hiring quality machines Accessman machines undergo regular maintenance and are serviced and checked thoroughly every six-months to obtain safety clearance certificates. Accessman machines are also checked before every hire by trained staff to ensure that they are in top condition for the customer.

2.Helping you work at height is all it does Accessman are specialists in access equipment; they understand the issues and challenges that you face and they know the best way to get the job done quickly.

3. Help when you need it Accessman understands that sometimes you need to work around the clock to get your job done; so it provides a 24/7 breakdown and call out service to keep you mobile.

4. Availability Accessman has one of the largest range of access equipment in New Zealand; so when you need a job done, it will have a machine for it.

5. Your safety is their first priority Accessman’s crew is passionate about ensuring that you have the knowledge and resources to safely use their machines.

Safety harnesses are provided free of charge.

6. Expert advice Accessman has been servicing the access hire industry for more than 15 years; so you know that you are dealing with an experienced company that knows how to achieve results.

7. Free training is provided with every hire To ensure you have the know-how to work safely and efficiently, Accessman provides a free operational and safety induction upon delivery.

8. Minimal downtime guaranteed The Accessman crew includes service technicians and truck drivers; so in the unlikely event of a breakdown they can quickly respond. Should the service technicians be unable to fix a breakdown onsite, they will immediately swap it for a functioning machine to ensure you have minimal downtime guaranteed.

9. Local knowledge All Accessman branches are run by local people from your area, they know the environments and conditions in which you need to work so they can provide advice specific to your requirements.

10. There are no hidden charges An Accessman quote is exactly that; it is not an estimate – what it quotes, is what you pay! Accessman rates also include all environmental charges, so you know what it will cost before you begin.

www.canterburytoday.co.nz February/March 2014 | 21

News | Q&A

Cecilia Robinson Cecilia Robinson is the founder and managing director of the outrageously successful companies Au Pair Link and My Food Bag.

Au Pair Link was started out of our two bedroom apartment in Auckland while I was working and studying full time.

Now Au Pair Link occupies close to 400 square metres in Parnell and employs approximately 50 staff from Dunedin to Auckland. Next year we will be placing close to 1,500 au pairs and nannies on our programmes. It’s been a massive change in the past six years and we have come a very long way.

After establishing Au Pair Link as a oneperson business, she has seen the company grow to an internationally recognised business with more than 40 staff throughout the country.

I think it’s important to remember that high growth businesses are just that – transitional. You make up temporary solutions to make things work and as your business grows – so do you. You have to be fast, nimble and willing to change, but at the same time be able to put robust processes and systems in place.

In 2012, Cecilia won the HER Business Woman of the Year award as well as the award for Best SME. In October last year, Cecilia won the Young Entrepreneur of the Year Award category at the EY Entpreneur of the Year Awards.

Davina Richards chats to New Zealand’s latest entrepreneurial sensation about all things business.

What is your background in business?

My background in business prior to starting Au Pair Link was very limited. I really had very little understanding of what it meant to be in business or how to run a business.

Fortunately Au Pair Link started out small and had the ability to grow with me.

You were only 21 when you established Au Pair Link, how would you describe your transition starting from scratch to becoming the owner of an internationally recognised business?

It is important to remember that a business comes from somewhere, and in the case of Au Pair Link I remind our team that I have done the roles that they are in. While I was a novice when it came to business upon the launch of Au Pair Link – I am certainly no novice now and have learnt a huge amount over the years.

And what have you learnt from the process?

I have learnt that I am unemployable so I have to ensure our businesses continue to be successful! Jokes aside - there is a huge amount I have learnt throughout the years, but I think the primary lessons are around transparency (and good governance), saying ‘yes’ and being passionate.

Since the early days of Au Pair Link we have had an advisory board and they have drummed into us the importance of

22 | February/March 2014 www.canterburytoday.co.nz

Left to right: Nadia Lim, Theresa Gattung and Cecilia Robinson

“

We are changing the way New Zealand is eating from the inside out. Every day we get stories from our customers about how their lives have changed, how they are learning to cook and are eating healthier and more varied meals. transparency and good governance. There are so many shoddy deals done out there and you have to be able to look yourself (and your team) in the eye and know that you are doing the right thing.

For Au Pair Link – in the last six months I have learned about the importance of ‘saying yes’.

Having stepped back into Au Pair Link after spending a significant portion of my time on My Food Bag and (my son) Tom, I realised we had forgotten the ability to say yes.

As businesses grow and get more process and systems, they tend to get inflexible. I don’t want that to happen in Au Pair Link – so I am challenging our team to ‘Find a way of saying YES, rather than a reason to say no’.

And last but not least, passion – you have to be passionate about what you do. We have an Au Pair and subscribe weekly to My Food Bag. You don’t get much more passionate than that.

As the winner of EY Young Entrepreneur of the Year 2013 – has it all been worthwhile?

Absolutely - while winning the award was such wonderful recognition (and the team at EY are amazing) it certainly doesn’t determine whether or not the past six years have been

worthwhile. That’s more about getting up every morning and looking yourself in the mirror and being proud of what you have achieved.

”

For me, winning the award was about wider recognition of our team and what we have created – in particular my husband who has been working tirelessly alongside me. This is his and our teams’ award as much as it is mine.

What is the worst and best business decisions you have made and why do you consider them to be?

My best decision was to pursue My Food Bag when I was just about to give birth! My husband looked at me slightly bewildered (and bemused) as at 41 weeks I was navigating a fat belly while leaning over the computer typing up the business plan for My Food Bag. It’s taught me that there is never the right time to pursue a dream and that really it’s the things we don’t do that we generally regret.

The worst decisions you make are the ones that you don’t learn from. Fortunately, I consider our team sponges and we tend

News | Tools

News | Q&A

to not make the same mistake twice. Worst decisions can sometimes give you the best foundation for scrutinising your business and reviewing your processes. It’s simply what you make of it!

You work closely with your husband – how would you describe your working relationship and how does it complement your business?

My husband and I are fortunate to have a fantastic working relationship – we complement each other’s skill sets and enjoy working closely together.

I often say that we share our roles as managing directors across both businesses.

James is nowadays managing director of Au Pair Link while I’m managing director of My Food Bag however, our roles cross over and we lean on each other to bring out the best in each business. The reality is that we both put in an equal amount of time and effort into both businesses.

We spend our days together, we drive to work together and are in the same office at the same time (Au Pair Link morning and My Food Bag afternoon) and I still come home often feeling as if I have missed him when we haven’t had enough one-on-one time.

What is the most fulfilling aspect of your job?

Both our businesses change people’s lives.

In Au Pair Link we have the ability to make a real impact into the lives of Kiwi kids and make life easier for thousands of parents across New Zealand. We also get the chance to promote this beautiful country of ours to young people who return back to their home countries as promoters of New Zealand.

Having an Au Pair has changed our lives and I couldn’t imagine doing what we do without having our Au Pair (Fanny from Sweden) in ours and Tom’s life.

In My Food Bag, at the end of our first year, we will have delivered close to one million meals. We are changing the way New Zealand is eating from the inside out. Every day we get stories from our customers about how their lives have changed, how they are learning to cook and are eating healthier and more varied meals.

We are incredibly proud of what we have accomplished in such a short space of time and we are only at the start of our journey.

What has been your proudest moment since establishing yourself in the industry?

There have been a lot of proud moments throughout the years including some recent business awards. However, sometimes it’s the little things that make you feel proud.

This morning I dropped Fanny (our Au Pair) and Tom off at playgroup. As I was turning our car around, I could see a dozen girls emerging from cars holding the hands of little people, whispering to them in subdued voices, pointing out cars and greeting their friends on the way to Au Pair Links playgroup.

Each one of those girls was treating their host family children with such love, care and respect. Moments like that make me pause and think ‘we created this’ and that makes me feel immense pride.

For My Food Bag – the journey over the past eight months has been my proudest part. In six months we were already four times the size of Au Pair Link – it’s an incredibly high growth business and I can’t wait for what next year will bring.

Little Lot

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I think it’s important to remember that high growth businesses are just that – transitional.

You make up temporary solutions to make things work and as your business grows – so do you.

By Laura Hall

Two young Auckland entrepreneurs are making waves in the online advertising world with the recent launch of their socially conscience android app. Little Lot is a revolutionary new app that aims to achieve a lot of good for charities with little effort from the consumer.

”

Why did you start My Food Bag? I saw this concept overseas and fell in love with it. Immediately I thought ‘that’s what I need’! I love cooking, but I hate the day to day grind of trying to think of what to cook.

More often than not I’d end up doing a last minute dash to the supermarket to pick up key ingredients (and over spending on items I don’t need). I love the fact that I no longer have to plan our meals and each night we go home to a beautiful and nutritionally balanced meal. My husband teases me that I create businesses that make my life easier and that’s certainly true for My Food Bag. You studied law back home in Sweden but you didn’t complete it – during that time where did you see yourself going career-wise?

The Swedish law system is quite lenient and complex and I saw myself being part of changing it. I loved studying law and saw my future in that space but when I immigrated to New Zealand I decided that I didn’t want to pursue it here.

What’s the best advice you have received?

Thinking big – it’s as simple as that.

What advice would you give to someone who wants to start up a business?

The difference between being successful and not is really in the ‘doing’. People who are successful take risks (albeit calculated), they make short term sacrifice (which often turns into long term) and they put themselves out there.

If you want to start a business you have to be prepared for all of the above (and more)!

In your opinion, are entrepreneurs born or made?

Definitely born! I think there is certainly something to be said of nurture as well, and being surrounded by some hugely successful business people in the last couple of years has certainly assisted in bringing out the best in me.

Where next for Cecilia Robinson?

Right now I am just focussing on my key priority which is our family and our two businesses. That’s certainly more than enough right now – but I wouldn’t be entirely honest if I said there wasn’t more to come and this certainly isn’t the last chapter, it’s more like one of the first.

Stephen and David Hillier Co-founders David and Stephen Hillier recognised people who have a desire to donate to charities but don’t always have the cash to do so, but Little Lot gets around this obstacle. The app asks users to welcome advertising onto their android lock-screens and in return the advertising revenue is donated to their chosen charity.

How it works 1. Download the app onto your android mobile phone.

2. Select one of ten charities to support and then opt into advertising categories of your choice.

3. Advertisers and charities send designer wallpapers (ads) which appear on the phone’s lock screen.

4. Seventy five percent of the advertising revenue is channelled to your chosen charity.

The brothers received a much needed cash injection of $200,000 from seed investments and a Ministry of Science and Innovation grant early last year to kick start the development. “This was really the turning point for us. There was only so much we could achieve on sweat, equity and personal capital,” Stephen says.

Their launch in November last year generated a buzz within the charity community. The pair were approached by more than 150 not for profit organisations wanting to come onboard.

David explains they decided to limit the number of charities to 10 to ‘’engage the users with the charity and create a rewarding personal relationship’’.

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We have ambitious goals, we think we can blow this estimate out of the water and change the face of charity, one click at a time - DAVID HILLIER

”

Thompson already signed on. The app offers a direct and personal link between the advertiser and the user.

It offers a new tool to reach the highly sought after 18 – 30 year old demographic who are tech savvy and have a disposable income.

David says it’s the breakthrough advertisers have been waiting for.

“There’s no doubt that mobile is the hottest area in advertising at the moment. Brands face a constant challenge trying to connect with their audiences and we are thrilled to be offering the largest and most frequently viewed consumer spaces on the mobile to clients. ”

The brothers are putting a big emphasis on achieving no less than outstanding design for every ad no matter who the advertiser is.

They say it is vital the wallpapers are visually He says their early conservative estimates attractive to increase customer satisfaction. show that within the first year each charity could receive $200,000 based on an average Users can also rate the images and overtime of 20,000 users. ‘’We have ambitious goals, this enables Little Lot to build a consumer profile and provide more of what you do like we think we can blow this estimate out of and less of what you don’t. the water and change the face of charity, one click at a time.’’

The Hilliers are now looking to the future and are pursuing corporate sponsorship to expand Businesses have been quick to catch onto their New Zealand operation and potentially this new form of adverting too, with House launch into the international market. of Travel, Mighty Ape and Barfoot and www.canterburytoday.co.nz February/March 2014 | 23

News | Tactics

Turning it around

By Davina Richards

When feedback from a client comes your way – and I mean the negative kind followed by a sad and/or mad face, it’s your job to turn that frown upside down. The customer is always right and a happy customer is a repeat customer, so it is up to you to make the client fall back in love with your business.

Customers make your business what it is and some business owners do not pay attention to them, or take them for granted. If you do not value or respect them you cannot expect high yield or a flurry of customers.

It pays off to treat customers how you would like to be treated if you were faced with unhelpful staff or a product which doesn’t do what it says on its package.

After all, retaining existing customers is always easier than finding new ones, so place priority and value on those who have already paid you money to deliver a high standard of service or quality product.

Angry or unhappy customers can be difficult and challenging, but it’s also a good way to improve your customer skills, problemsolving, and in a broader sense, help your business grow too.

You will learn how to improve areas of your business, how to come out with a more positive and valued relationship with your client, and how to turn negative feedback into constructive criticism.

Take a look at the system in which your team tackles complaints and ask yourself if it can be improved. Despite the saying ‘you can’t please everyone’, you can certainly try and here are some top tips we’ve gathered to help yourself by helping your clients.

How to deal with an unhappy client: 1. Listen No matter what the issue is or how the client is behaving [they may be shouting down the phone or you’re watching them turn from red to blue right in front of you] - listen attentively. Let them vent for however long they need to and then you can offer solutions or options which meet their needs once they’ve got it all off their chest.

Pay attention to what your customer is saying and find out what they want.

2. Thank them and apologise First and foremost, thank the client for raising the issue with you. It may help to dissolve any tension and help to keep the client calm.

Apologise with sincerity and be respectful – they will pick it up if you’re not. It can be difficult for anyone to stay mad at someone when you apologise and show a little empathy.

Show that you understand how they feel and use phrases which are positive and helpful.

3. Ask questions Some customers can be vague about why they are complaining. It’s vital that you both

understand what needs to be addressed in order to move the situation forward. Ask questions to ensure you are both on the same page.

4. Reiterate Once you have a good idea about what the problem is and what the customer is asking for, repeat it back to them.

This way misunderstanding is reduced and both parties are in accordance from the beginning.

5. Back to the drawing board Go the extra mile to help your customer reach their needs. Show that you are actively working to make them happy. Keep your promise and exceed expectations; they’ll appreciate your hard work to make amends.

6. Follow up Give customers a reason to come back by showing that you value them as a client and not just a sale.

It’s simply good customer service to give a courtesy call to your client once you have solved their problem. Find out if they are happy with the amendments and ask for general feedback. Use this information effectively in your business.

When the customer is smiling with fulfilment, you will be too.

7. Know when to let go You will inevitably face clients who are unreasonable and hard to please, so it’s important to know when it’s a good time to let them go; but that it wasn’t without a fight.

When the client remains unsatisfied despite all of your best efforts to find a solution, it may be best to end the relationship in a professional manner. Be pleasant and recommend them to another company.

But if you show that you have done all that you can to try and resolve the issue, the client may recommend you to someone else in the future.

Let the customer remember you in a good way and you may find value in it one day.

8. Learn from the situation Ask yourself what could have been done to prevent the complaint in the first instance.

How can you do things differently in the future?

This way you have a better idea of how to respond to unhappy clients and help you to make better decisions in your business.

24 | February/March 2014 www.canterburytoday.co.nz

News | Top tips

Ten tips on how to sort CVs

By Laura Hall

Angela’s top 10 tips

1. Prepare a list of the top three skills or experiences the successful person MUST already have, as well as 3 – 6 things that would be useful, and use this when going through CVs. Look at the actual tasks the candidate has done rather than job title. There might be transferable skills.

You’re advertising a job vacancy in your workplace.

You’ve just listed the position online and you already have 50 applications, and counting, piling up in your inbox, plus a heavy workload.

If you are a business owner then this scenario may sound all too familiar. Hiring new staff can often be difficult, stressful and a time consuming process. Because of these reasons the task can be carried out poorly with many inefficiencies.

Elephant Training and HR general manager, Angela Atkins, has worked in HR and leadership development roles for 17 years.

She offers up her expert tips on how to streamline the CV sorting process, avoid recruitment blunders and hire the right person for the job every time.

Angela has worked with many businesses that overlook the importance of the hiring process. ‘’Hiring the best candidate for a job is critical if you want your business to run at its full potential, so you must put some thought and time into getting it right.’’

2. If you’re receiving email applications, set up a folder in your inbox and move applications into it. At the end of each day do a quick read through and highlight in red those without any of your top three necessary attributes, orange if they have 1 – 2 and green if they have all three (or print them off and put some time aside at the end of each day to do this manually).

3. When you turn people down send a nice rejection letter. They may end up being a client or right for another job.

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SMEs treat the hiring process as a low priority when it should be their primary focus if they are serious about hiring the right person. Good candidates are hard to come by so treat the hiring process with the importance it deserves.

”

But a large number of businesses put the task of reading CVs and making a short list of - ANGELA ATKINS applicants on the back burner until it is too late. This results in business owners making snap decisions about who to hire and often in her line of work. ‘’I deal with businesses all they choose a candidate who doesn’t meet the time who are advertising a job vacancy, the job description, and is inappropriate for but don’t have a clue about the type of person the role. they are looking for or the skills they want the Angela says the primary causes of SMEs person to possess.’’ making poor hiring decisions can be She says it is impossible to hire the right attributed to two reasons, which are all too person for the job if you aren’t clear what frequently made. you are looking for in an applicant. She The first pitfall SMEs face is a lack of time recommends employers form a strong idea to do the job properly she says. ‘’SME about what essential skills they are looking business owners are often swamped with for in a candidate and what they could train or work and don’t have adequate time to develop a person in. dedicate to the hiring process. Time is ‘’SMEs treat the hiring process as a low priority precious in owner operated companies when it should be their primary focus if they where the boss if frequently trying to fill are serious about hiring the right person. several roles themselves.”

Good candidates are hard to come by so treat She says spending a little bit more time the hiring process with the importance it reading though CVs and interviewing deserves,’’ she says. candidates may seem like a hassle, but will Sorting through curriculum vitas quickly, pay off in the long run. efficiently and reliably is easier said than The second mistake Angela has identified done. Angela shares her top ten tips on business owners making may seem obvious how to sort through CVs and find the but she says she sees it occurring regularly right employee.

4. Get back to your shortlisted candidates ASAP and organise an interview, otherwise you could lose good candidates if you take too long.

5. If you think you’ll get lots of applications ask people to include something specific in their application or use selection questions. Those that don’t bother probably aren’t going to be the right person. For example, we asked people applying for our marketing role to do a quick mock-up of a website page for us.

6. Take preference over candidates who are progressing their career, this shows they’re eager to learn, rather those who have had five different jobs all in the same role.

7. Don’t get too caught up on grammar or spelling in younger candidates or migrant’s CVs unless that’s a key part of the job.

8. If you’ve got more than four people to interview – do a 10 minute phone interview with each person first and ask why they applied and what they’ll bring to the role to narrow it down.

9. Use computer testing or other skill testing as well as an interview to check if they really do have the right background.

10. Always call at least two referees. This will help to verify their work history and provide a second opinion on their personality. Ensure the referees number is a landline, preferably to a business. If the number is a mobile phone this can often mean it is not authentic.

Angela Atkins has worked in HR roles for the last 17 years and is the general manager of Elephant Training and HR. She is the best-selling author of business books Management Bites and Employment Bites (both published by HarperCollins NZ) and for the last two years has been the HR Institute of NZ Auckland Branch President. To contact her email angela@elephanthr.co.nz

www.canterburytoday.co.nz February/March 2014 | 25

News | Ideas

What we can learn from corporates

By Mike Ashby

The conventional wisdom is that corporates are big beasts of bureaucracy and that SMEs are entrepreneurial, flexible and customer focussed. Therefore all corporates should strive to be like small companies.

Like most conventional wisdom, there’s a lot of truth in it. But it’s not the whole story.

There is a whole lot that SMEs can learn from bigger businesses without losing their focus on the customer, their entrepreneurial spirit or their flexibility.

Hundreds of small businesses have done our Breakthrough Company programmes over the last 10 years, helping them achieve business and personal growth. Prior to this I was CEO at Southern Cross Healthcare and prior to this a partner at Ernst & Young, where I worked extensively with corporates on strategy and transformation.

I have no doubt that small companies could learn a lot from corporates, but people have to put their prejudices aside. Previously when I made this point about what we can learn, the reaction surprised me.

One person, who had clearly had some unhappy experiences said, “Having worked for several large international corporates, I do not see how adopting patronage, cronyism, fear tactics, lumbering decision making processes, stifling of innovation, wasteful use of resources and ensuring benefits flow only up to senior management would help small companies”.

No question about that. But not all (or even many) corporates are like that. And not all (or even many) small businesses are paragons of professionalism. In fact, I can think of a few small businesses very similar to the description above. Nothing blinds us from learning like stereotypes.

Some people think that big organisations just add costs, not quality. But here’s the thing; if you want to grow, you have to scale. And if you’re going to scale, you need systems, structures and processes.

At Breakthrough Company planning days, we always quote Thomas Watson, who founded IBM. He said that he had a vision of what IBM would look like “when it was finally done,” then he thought about how it would have to act, and he realised that unless IBM began to act that way from the very beginning, it would never get there. “In other words”, he said, “I realised that IBM would have to act like a great company long before it ever became one.”

Be today what you would become tomorrow. Remember that all corporates can trace their origins back to their start as an owner-operated business just like yours.

Perhaps we can resolve the distaste that people have for corporates by saying that small companies have a lot to learn from “bigger business thinking”.

Let’s consider good “bigger business” thinking in a few key areas.

People Businesses are a bunch of people doing processes. Bigger business companies are often not those which have a breakthrough product, they are just do the ordinary things extraordinarily well. That means they’re well organised with the right people in the right roles. They do that through working hard on: Recruitment The reason bigger businesses have such elaborate processes is because (as we’ve all heard a thousand times) you’ve got to get the right people on the bus. More than that, a good vacancy is better than a bad hire.

Take your time over getting the right people – so often small thinking employers grab whatever’s available because they wait until the last minute to go to market. That raises a more fundamental issue; bigger thinking businesses invest in capacity before they need it. Like the divers at Acapulco, they dive when they can see the rocks.

Organisational structure It seems like overkill for a small business to bother with an organisational structure, but if you’ve got 10 people, you need an organisation structure diagram. For one thing, it shows how the various roles interact, and for another it can show up the gaps.

Training Small business thinkers don’t invest in training in tough times because they can’t afford it, and then when business picks up they’re too busy. There’s a narrow window between being able to afford it and being able to spare the people for a day. And it’s usually closed before anybody realises it was there.

Structures and processes The biggest thing small business can learn from bigger business thinking is around systems, structures and processes. Until you have been inside a corporate, you can’t imagine the invisible infrastructure that holds the business together.

Here’s the important thing (and it’s related to Watson’s comment) - you might think they have those processes because they’re big. Actually it’s the reverse - they’ve got big because they’ve got systems and processes.

We all know that the growth path for small businesses involves working more on the business and less in it. But what does that

26 | February/March 2014 www.canterburytoday.co.nz

“

Like most conventional wisdom, there’s a lot of truth in it. But it’s not the whole story.

There is a whole lot that SMEs can learn from bigger businesses without losing their focus on the customer, their entrepreneurial spirit or their flexibility.

”

mean? To me, “on” is about how we do our business “in” the business is what we do.

How we do our business relates to: • Operational processes being done consistently and reliably rather than made up or done differently every time we do them

what they don’t know that’s stopping them reaching their potential.

External directors have the advantge of bringing experience and insights from other businesses and other sectors.

A good director will: • Have ideas that wouldn’t occur to the owner

• How individual roles relate to each other in the performance of work, and how different units relate to each other

• Challenge an owner to think differently about the business

• How we interact with each other – our culture and the internal brand

• Make the owner uncomfortable about not reaching their potential or meeting their commitments

• Our brand promise – and how we deliver on that.

Bigger businesses work hard on these things.

They allocate time away from doing things to thinking about how they do them and how they can be done better.

Governance I remember a CEO who kept the board dates in his diary for a year after he left the company, and every time the date rolled around he would smile and be grateful to be out of it. Corporate boards tend to be stuffed (and I mean stuffed) with corporate creatures.

But at their best, boards challenge and push the management teams as well as providing support. The difficult thing for an owner involved in the business is to get a detached perspective on themselves, their performance and the business.

They are not accountable to anyone, so they can let their own shortcomings quietly slide.

They might have a sense that their business could do better, but all they can do is operate on the basis of what they know – but it’s

• Alert the owner to risks they may have missed.

A good board is like having someone ride shotgun with you; they’ve got the time to look at the things you’re too busy to see. Again, having an external board is not something you do once you’re big - it’s what you do to get big.

There are many things SMEs should not replicate from corporates. But in my experience, the risk of importing bad habits from corporates is much less than the risk of missing out on valuable lessons about growth.

Of course if you’re small and you don’t want to grow, then there’s probably not a lot to learn from corporates, or indeed anyone else.

If you’re right where you want to be, there’s no need to change.

Dr Mike Ashby is a director of The Breakthrough Company. He has been helping hundreds of SME business owners transform their businesses into highly focussed, motivated and profitable companies for 10 years.

News | Technology

Ten technology tips to get your business booming this year Well, the New Year’s here and it’s time to get cracking – so how can you give your company a strategic nudge right out of the blocks?

Bibby Financial Services Australasian managing director, Mark Cleaver says businesses need to boost their online presence and embrace the use of social media and technology to stay ahead of the competition in 2014.

Then there’s the potential audience of billions around the globe, all now much more easily accessible online.

So here are Mark’s top 10 tips to ensure small and medium-sized enterprises (SMEs) can boost their brands and profitability, without incurring exorbitant expenses.

1. Get mobile

6. Develop an overall digital strategy

The biggest growth area in technology ownership in 2013 was via owning a tablet, with more than four in 10 SMEs reporting owning a tablet, according to the 2013 Sensis e-Business report. By the same token, the strongest technology trend displayed

by Australian consumers was the uptake of mobile devices with over two thirds of SMEs owning smart phones in 2013.

A digital strategy isn’t just about having a website - it’s about all of your digital activity.

You need to go beyond having an email address to achieve greater engagement through, for example, sms communications, developing mobile apps, search engine optimisation, social media marketing and online transaction capabilities.

Just 17 percent of SMEs with websites reported that they had a mobile specific website, up from 9 percent last year, so it’s an area where SMEs can develop an advantage.

The more broadly you act in the digital world, the greater your reach and potential sales. According to the 2013 Sensis e-Business report, only 19 percent of SMEs have an overall digital business strategy. Given so few SMEs are thinking about their overall digital strategy, this represents an opportunity for you to get ahead and develop an extensive strategy.

2. Use social media to spread the word Overall, 35 percent of SMEs that are online use social media for business purposes, according to the 2013 Sensis e-Business report. This was most likely to be a Facebook page (93 percent), Twitter (28 percent), LinkedIn (17 percent) and YouTube (7 percent).

Almost half of SMEs that used social media said it had a positive impact on their business. Social media is much cheaper to use than paid advertising and it’s an affordable way to reach millions of people in local markets and around the world in real-time.

7. SEO – more important than ABC Your digital strategy must include search engine optimisation (SEO) so that once you have a website, consumers can easily find it. You may need an expert to help you because there are several tricks of the trade that smart businesses use to make sure people land on their website first.

8. Don’t miss a real-time sales opportunity 3. Target the right audience Develop an online community where it matters. If you’re a recruiter, then a LinkedIn presence is an obvious necessity. If you sell products for young people, then you might want to be on Facebook or Instagram. Make sure you’re targeting the right audience to get the best results for your business. Social media marketing works - as long as you’re in the right places.

The number of purchases people make online is steadily climbing, so the ability to transact with the growing consumer pool in real-time can really boost your revenues. If you don’t sell online, then you risk losing business, particularly to overseas business.

9. Spend on hardware or risk being dated 4. Don’t let your size or budget get you down Approximately only 13 percent of micro business, or those with four employees or fewer, use social media, compared 52 percent of large businesses. Just because you’re small, it doesn’t mean you don’t exist. So embrace social media with regular updates about your activity and you’ll notice the difference. It doesn’t cost much to establish a website and email is free, so use the digital world to your advantage.

Despite the increase in technology ownership, the level of SME expenditure on both hardware and software has decreased, according to the e-Business report. However, investment in the latest hardware and software can make your business more productive, so budget for technology upgrades and reap the efficiency windfalls that will pay for themselves over time.

10. Take advantage of the broadband 5. Think like a youngster Business owners aged between 18-39 years are significantly more likely to be using social media (83 percent) than older business owners (56 percent), according to findings from the recent Bibby Barometer survey. To remain competitive, SMEs need to adapt to technology as quickly as their competition does. They also need to be as tech savvy as their customers and potential clients. That is the digital reality.

The roll out of national broadband networks, which will increase internet speeds, is considered to be a positive for small business owners. According to the Bibby Barometer, as many as 61 percent believe the impact will be positive with 27 percent believing it will have a very positive impact. Only six percent feel the roll out of broadband networks will have a negative impact on their business. It’s just another reason to be online.

www.canterburytoday.co.nz February/March 2014 | 27

Interview | Trelise Cooper

Trelise Cooper

By Kate Pierson

It’s not often you get to spend an hour talking to one of Aotearoa’s most commanding fashion designers about what makes her tick.

Needless to say, you make the most of that hour. Because when it comes to Trelise Cooper - style magnate, wife, mother, and the darling of New Zealand’s sartorial scene - there’s much to discuss when it comes to how she does it all.

But, you know, what triggers the intrigue is not so much the fact that she was made a Dame Companion of the New Zealand Order of Merit in 2013, or the fact that she has 10 flagship boutiques throughout the world and more than 200 stockists throughout Australasia, Asia, Europe, America and the Middle East. Oh, and we haven’t even started on her philanthropic largesse yet – that’ll come later.

Of course there is significant kudos attached to each of these achievements for they are life defining in their own right. But actually, it’s the fact that she’s able to look fear straight in the eye - despite its paralysing qualities - and then own it over and over again that gives Trelise that real je ne sais quoi.

To understand Trelise is to understand her industry, and the first thing to know about the market she plays hardball in, is that there’s no such thing as the quid pro quo.

It’s never been a ‘what you put in you get out’ type of industry, and your blood, sweat and tears - no matter how genuine - don’t guarantee you a dime.

No one will hand you a cheat sheet at the beginning of the season and you can be sure as hell, that the sartorial graveyard is full of fashion flubs that went straight from go to woe without even a hint of credit earned on the way through.

One thing’s for certain, if you want anything out at all, what you put in has to count first time, every time. You cannot operate with impunity; you will be accountable and you most certainly are touchable.

You are within the reach of unforgiving critics with acid tongues, and the naysayers hiding behind veils of Internet based anonymity that are not only thirsty for blood, but as potentially damaging to your credibility as the frontline critics holding the spotlight in weekly columns and reviews.

Scary stuff? You bet.

There’s also absolutely no opportunity for sweet-talking of any kind in this business.

Wool won’t be pulled over anyone’s eyes no matter how fabulous its quality. They either like you, or they don’t - plain and painfully simple. ‘They’ being the rather picky masses of the fashion devoted who are constantly agitating for change.

When you’re in this business, the euphoric highs come with the perilous lows, and once you’re on that rollercoaster known as ‘the fashion industry’, you best be hanging on for dear life.

The girl who could It’d be fair to say Trelise’s journey has been quite the odyssey with more than one Sisyphean climb involved along the way.

Most impressively, perhaps, is that she has honed the art of living out her own advice.

If you took this commendation for granted, only accepting it at face value, you might be

28 | February/March 2014 www.canterburytoday.co.nz

prompted to say, ‘Yeah, and?’ But think about it. Really think about it.

colours – these experiences really fueled the beginning of it all.”

It’s pretty much a full-blown rarity to meet someone who’s going to do what they say and say what they do. Most of us are walking contradictions – hey, we’re only human.

Trelise retained this imagination, but her coming years were certainly some of the tougher ones of her life, as she left school and floundered trying to decide what to do next.

And so is Trelise. But she learned a valuable lesson once upon a time, and she’s kept that lesson a close companion to this very day – define your dreams and fiercely pursue them – no ifs, buts or maybes.

“I ended up marrying my boyfriend at the time who was a builder and we bought a home and ran a building business together.

I did that for five years and ran other businesses too.

Her lessons have been life ones – she wasn’t really a fan of the traditional kind having left school at 15. In fact, there’s nothing traditional about Trelise Cooper at all, and it makes her story all the more fascinating.

She was married at 17, divorced at 21, and enrolled in what she likes to describe as the ‘University of Trelise’ immediately thereafter.

“I got into the top class in the fifth form at Henderson High School, which bothered me greatly,” she quips. “I didn’t want to be that nerdy and studious person, and the fact I got into that class actually prompted me to leave.

School was an unremarkable time for me because I was a bit of a dreamer by nature.”

Her love of dreaming and clothes started long before she decided school wasn’t for her – back to a time where the living was simple and she was the apple of her father’s eye.

“The love of clothes probably all began when I was a child. I was a pain in the neck and I insisted on getting changed over and over again. We weren’t rich, but my parents were young and indulged me – particularly my dad.

“When I was living in a subdivision around the ages of 7, 8 and 9, my friends and I would be out in the cul-de-sac playing in fifties frocks and lost in an imaginary world of dress ups, bags and lipsticks. I enjoyed hours and hours of playing around with jewels, textures and

“It was quite a tumultuous relationship and that pushed me to seek out greater learning – I wanted to seek out ways to know myself better. By the end of that marriage, I was already into a new way of thinking. I sought to make a better life for myself and a better attitude – that was really the key to what got me here today.”

The girl who would Trelise has kept in her possession a series of journals from the earlier days of seeking out a ‘better attitude’. She says the content of these journals is profoundly moving when she reflects on how she has made every aspiration she wrote in them come to life.

“During the hard times I did lots of creative visualisation. It’s a bit of a catch phrase these days, but there is a real formula to doing it properly. I would write down each of my goals in the most definitive detail – as though they had already happened.

“For me, those goals involved fashion and my new partner and husband who was in the fashion industry. I was frustrated because I was always on the periphery, but I had an intuitive sense that it would be something I would love to do – the passion was fired within me.

Interview | Trelise Cooper

“I had no formal training and no expertise in garment construction, but I wanted a shop, and to travel overseas and buy fabrics. Sure, it was audacious and bold and, yes, there was a little voice that said, ‘Forget about it who are you trying to kid?’ but I had to ignore that voice – I had to act like it was going to happen.”

Trelise took action by doing something that’s always harder than it sounds – by putting one foot in front of the other. She spent her first five years in fashion between 1984 and 1988/89 before taking a break with her first baby.

“It was the end of 1996/ early 1997 that I began the business I have now. At times there were hiccups, and sure, sometimes I felt like I was treading water, but I just kept using all the things I had learned along the way.

“If I think about the early days – I would wake up rigid with a pit of fear in my stomach. I had fear that I wasn’t good enough - fear about finances and failure. But when you’re fearful, you don’t procrastinate and you’re very careful about every step you take and the decisions you have to make.

“The year I achieved a $5 million turnover I lost the fear. I stopped right there and said, ‘I am worthy’. It first hit home what I had achieved when I was able to tick everything off in those journals. All of the things that once seemed so fantastical had happened.”

The girl who did Today Trelise’s name accompanies some of the most sought after finery in New Zealand, and the world for that matter. Her garments and jewellery are made for women in the boardroom right through to the ballroom, with fabrics, embellishments and craftsmanship radiant beyond measure. Her lines have expanded to include fragrances, interiors and

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could say honestly that they didn’t want other people to like them, or think they were nice.

I sought to make a better life for myself and a better attitude – that was really the key to what got me here today.

”

children’s wear – each collection respected and highly sought after for the incredible tailoring and captivating aesthetics.

Trelise’s pieces are looked upon as the seasonally elite – tangible forms of fashion advice in their own right - and with good reason.

On the advice front in the fashion industry, you’ve got to be in the business of taking advice as much as you give it, and Trelise is capable of both.

“You rely on lots of people and your team is incredibly important to you when it comes to sharing ideas and looking to them for advice.

The challenging thing is that sometimes those people you bring in to represent you can’t be bothered doing what they’re meant to do.”

Although difficult for Trelise to concede because it flies in the face of her natural instincts, she says that this reality means being ‘liked’ cannot factor fully into the equation.

“If I’m completely honest, on a very personal level, my preference would be that people liked me. There would be few people who

“But, what I have recognised throughout the years, is that this isn’t always healthy – at times you have to say ‘no’, ‘stop’, ‘leave you’re not here for the greater good’, or ‘goodbye’.

“Maybe you get respect for doing this and maybe you don’t. Maybe you get liked and maybe you don’t, but I decided some time ago, that actually, in business, it doesn’t matter. I detached – I had to.

“Sometimes you just have to stop trying so hard to be liked because it can make things worse. You just have to accept that there are certain parts of society who just don’t want to like you, or that want to pull down what you do.”

Trelise is candid about the fact that she does arrive at these sessions in her Mercedes Benz, and she is aware her students are going to get their backs up when they first meet her. But what she also knows is that the disparity between her journey and her current reality – two worlds that couldn’t be further from one another if they tried command attention, and people are going to listen up pretty damn quick.

“When I turn up to work with these youth groups in my Mercedes, I know what they’re thinking straight away. I’m this rich woman with a rich life – but actually, there was never a silver spoon in my mouth and I started out like many of them - in Otara in a state house.”

The old saying ‘It can be lonely at the top’ is something that many of the ‘greats’ would confirm, and Trelise is no different. “It can be lonely when it comes down to you at the end of the day and you are the one responsible.

While Trelise is very open and transparent about her past, she is understandably private about her future, about which she says, “Our dreams are very private and personal things – a personal prayer in a way. I don’t always share because people can stamp on them, or things may not unfold as I expect.

“But I discovered an interesting piece of teaching some time ago – that everything that happens to me is for my highest good. I can see that everything that has happened to me – good or bad - has sent me on a journey that would have not otherwise happened.”

“But what I can say is that I have plans for a Kuwait store and expanding into new markets. I have this sense that the global financial crisis is receding for America and I want to build up my business there – I have never given up on America.

On the giving advice front, Trelise plays a significant role in many lives and the fortunate recipients of her guidance come from all walks of life.

“I also want to pull back a bit and spend more time with my family enjoying our life in the South of France. My son lives in New York City and I want to spend more time with him too. That will definitely be a part of my future, but I love New Zealand - I will never leave here.”

She’s not only an advocate for breast cancer, domestic violence awareness, Habitat for Humanity, and an integral part of MARITAGE International – a United Nations partner organisation connecting women in developed and developing countries - but also a mentor to youth groups.

To peruse Trelise Cooper’s exquisite fineries, go to www.trelisecooperonline.com

www.canterburytoday.co.nz February/March 2014 | 29

News | Exporting

Soft landings

By Davina Richards

It’s said all you need is one original idea and you’re set for life. But what if you’ve got a good idea already, or a sold product and the rewards just don’t seem to be arriving?

What might make all the difference is a larger market - in that case the Mecca of modern consumerism, commonly called the US domestic market, might be just the ticket.

Trouble is - it’s a tough nut to crack. Not only can it be costly to get products to US shores, but American consumers have a track record of not exactly throwing caution to the wind when it comes to experimenting with unproven imports.

So how do you test the US market waters without having to jump in at the deep end and risk drowning? Standing on the front line for New Zealand technology business start-ups on American soil is Kiwi Landing Pad (KLP).

With many Kiwi entrepreneurs opting to take their business further afield, KLP offers something exclusive – a base in the heart of technology entrepreneurialism, the South of Market (SoMA) district of San Francisco, home to some of the world’s biggest industry icons including Twitter, Dropbox, Youtube and LinkedIn. Established for Kiwis, it aims to give businesses the best possible chance of success at an international level and in turn, make a positive impact on New Zealand’s economy.

Established in 2011 by John Holt and Sam Morgan, KLP is a non profit organisation supported by distinguished Kiwi and US entrepreneurs including Sir Stephen Tindall (K1W1 and The Warehouse), Simon Holdsworth (Evander Management), Peter Thiel (Valar Ventures and Paypal), Phil McCaw (MOVAC) and Craig Elliott (a US based entrepreneur). It is also supported by the New Zealand Government through financial support from the Ministry of Business, Innovation and Employment.

Software giant Xero was one of the first businesses to have made the move to San Francisco and a string of other companies including Vend, NZTE and Eventfinder have followed suit. So who’s next?

Davina Richards talks to John Holt, managing director of Kiwi Landing Pad to learn more.

Positive impact Originally from Christchurch and based in Wellington, John is an entrepreneur who co-founded HR technology company Sonar6 in 2006 which he sold to Cornerstone on Demand in March 2012.

Having previously worked in senior roles at multinational corporations including Xero, HP, IBM and ANZ Banking Group, he has experience across the board of industry and business from business start-ups, computer hardware and software, to hospitality and security to name a few.

From his first taste of business when he sold lemonade to people on the bus at ged eight to a successful entrepreneur, John revels in the pace and energy he gets from working with other entrepreneurs with global aspirations.

30 | February/March 2014 www.canterburytoday.co.nz

San Francisco is a beacon for technology business start-ups and KLP was formed after a number of people expressed an interest in establishing a base for early stage New Zealand technology companies in the heart of the action.

KLP’s primary mission is to provide Kiwi start-ups with credibility, confidence and connections, giving the next generation of entrepreneurs a grand starting point.

With fierce competition in the US, finding customers, capital, rebuilding networks and understanding markets and customer requirements are common challenges faced by entrepreneurs.

“Any entrepreneur coming from outside this environment has a lot of catching up to do,” he says.

“From experience, building a business in a country as competitive as the USA, so far away from your HQ, is a tough and lonely process. KLP can provide support around this to take some of the pain away.

“

From experience, building a business out in a country as competitive as the USA, so far away from your HQ, is a tough and lonely process. KLP can provide support around this to take some of the pain away.

- MANAGING DIRECTOR OF KIWI LANDING PAD, JOHN HOLT

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“Or at least place the beachhead team in an environment where they have other Kiwi entrepreneurs around them to provide support The nuts and bolts and bounce around ideas, as well as helping avoid common cultural or business pitfalls and Although many Kiwi businesses generally share networks.” tend to reach out to KLP through the website or an introduction from one of its sponsors, John says there is no strict criteria they follow Entering the golden gate to determine whether a company can be San Francisco and Silicon Valley is the helped or not. undisputed HQ of key players and “A lot of our decisions are based more around developments. If you are in technology, fit in terms of our physical location, the types particularly internet/cloud based solutions, of skills, experience and connections we have there is no better place to be in terms of within our networks and the type of product learning and growing. or service the company is looking to launch,” “Entrepreneurs from all over the world he explains. seek this area out because it is simply the “It is also dependant on their stage of best place to learn quickly about building business or idea and the specific things they your business, acquiring top talent and need to understand, or questions they need investment.” to answer to launch their business in the USA. Companies fronting up at KLP become part Many Kiwi entrepreneurs prepare for months of an exciting network in a rapidly growing beforehand or build their business to an initial community of committed Kiwi entrepreneurs proof of concept stage before entering into and local residents who support the growth of the market.

New Zealand business in the USA. “Some are looking for more validation of their Ultimately, what emerges is a portrait of concept or idea to ensure it is possible to turn Kiwi entrepreneurs landing in a soft place it into a business and, just as importantly, that which brings them together to establish it is not already a problem solved by existing relationships within the entrepreneurial technology or companies.” community, attend conferences and events, On a side plate next to KLP, John is involved share ideas, knowledge and experiences and with several high growth businesses both have access to information and resources on in New Zealand and San Francisco including living and doing business in the USA. Generator, 90 Seconds TV, BIMStop, Commarc KLP has entrepreneurs up and running as soon and Teknique, which he says have great as they land with a physical address and 24 traction, huge potential, great people and hour access to full office facilities. exciting market opportunities.

“Networks and confidence are critical success “Kiwi Landing Pad continues to grow the base factors for breaking into this market in my from which many more Kiwi start-ups can opinion, in addition to a great product and a spread their wings in the USA and beyond kick ass team which can execute all the basic and I remain committed to helping grow and elements of a start-up business superbly. curate the KLP community.”

“Mediocrity just doesn’t survive long in the Bay Area because of the intensity of Photography by Brady Dyer of Brady Dyer competition and making it challenging to Photography. www.bradydyer.com break into the market,” he says.

News | Destinations

Morocco’s tale of two cities

Essaouira

By Corazon Miller

Ever since I was a child I’ve wanted to visit Africa.

For me it epitomises the word “exotic”.

A vast continent so many miles away from our small corner of the Pacific, with its shimmering deserts, cultural melange of races, languages and spicy, enticing cuisine.

My first trip may not have satiated my urge to see more of the place, but it certainly did not disappoint. The Kingdom of Morocco is the most westerly of the North African countries, with a rugged mountain interior and a vast area along the Western Sahara.

Its unique geographic layout serves up a unique array of scenic countryside, from the lusher hillside valleys, the dry rolling desert dunes and its numerous cities and towns.

My personal two favourite cities from my eight day taste of Morocco trip paint a clear picture of the diversity found in this ancient country; from the busy urban sprawl of Marrakech to the quieter, pituresque sea-side town of Essaouira

Navigating Marrakech It was early evening when I flew into Marrakech and caught my first view of the African nation; the rural landscape with its perfectly circular green crop circles dotting the otherwise sparse African desert.

As the plane began to circle into land, little collection of flat and open-roofed clay buildings began to dot the increasingly urban landscape, spreading out to form the densely built up ancient city of Marrakech.

Just out of the airport gates, I met with Debra, the first of two friends I was to meet up with in Morocco. As our cab driver drove from the outskirts of Marrakech through to the Medina, the city’s ancient walled part that’s intertwined with many narrow, maze-like streets Debra and I had plenty of opportunity to gawk at the scenery… exclaiming every few minutes that we were indeed in Africa.

However, Morocco, due in part to its northern location and its largely Arab and Berber ethnic mix, also gives off a distinctively Middle Eastern vibe.

Men wander the dusty narrow streets dressed in their largely traditional garb, women robed in their traditional gowns, merchants and their donkey carts, young kids running through the streets… it’s a scene that is many worlds away from the quieter more sparsely populated larger New Zealand streets.

Eventually the our cab driver pulled over, to stop, in what seemed to be the middle of nowhere. Debra and I suffered a few nervewracking moments when a man subsequently came out of the shadows, to shake hands with our driver and greet us in his broken English before leading us through the dark winding streets of Morocco’s Medina to a small red door in a wall.

As we walked through the door, both Deb and I breathed a sigh of relief, that our fears were nothing more than simple paranoia.

“Welcome to Hostel Riad Marrakech Rouge…”

The scene which greeted us through the door was like one from Arabian nights; colourful carpets lining the walls, sombre coloured lighting, men smoking shisha, back-packers perusing over maps in one corner, antique wooden-framed settees and small coffee tables with miniature glasses of hot Moroccan mint tea – the traditional Moroccan drink for guests.

It was here Debra and I met the final member of our trio: Lauren. We were an odd trio to be travelling through Morocco together; me, the taller Euro-Asian, Debra the smaller preppy Indonesian and Lauren, the tall euro American. We were clearly attention waiting to happen.

And as three girls travelling unescorted in the Middle East… attention we certainly got. Some of it was entertaining, some of it annoying and some of it was rather infuriating... but hey I guess it’s all part and parcel of being a tourist.

Despite this attention, which we soon learnt to combat by feigning ignorance, Lauren, Debra and I proceeded to spend the next two days wandering through Marrakech’s “two cities” – the old and the new.

The old Marrakech, is an old fortified city, with its medina made up of tiny winding maze-like streets, lined with merchants and their wares; exactly what I’d imagined Marrakech to be.

The spice souks in the Jewish quarter offered up a fun morning of sniffing various coloured mounds of spices. The main souk just off the cities main square, Jemaa el-Fnaa, is an integral part of your visit to Marrakech.

But do prepare to get lost in the maze, made up of a truly dizzying number of stalls and shops with their colourful array of bejewelled leather shoes, silk scarves, mounds of dried fruit, carpets, metal work and pottery. And once you are truly lost, be wary and DON’T trust the next “friendly looking” man you walk past (as we did) or you may just end up arguing with him or paying him off to get rid of him. Instead find a security guard or

“

My personal two favourite cities from my eight day taste of Morocco trip paint a clear picture of the diversity found in this ancient country; from the busy urban sprawl of Marrakech to the quieter, pituresque sea-side town of Essaouira.

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genuine shopkeeper who are less likely to have ulterior motives.

The new Marrakech, while just as grand as the old, is definitively more polished than the latter. With the numerous modern hotels, large restaurants lining the streets and a good mix of expensive designer stores, well worth a visit, this part of the city is definitely more for visitors who enjoy less adventure and more certainty.

A walk along the beach After two days of “roughing it” in Marrakech we were all ready for some time out in Essaouira, pronounced ‘essa-weera’. The journey there, for those of you with a religious upbring, was reminiscent of images from the old children’s bible, donkeys dotting the sparse country side, little shepherd boys, men in big white robes and women robed in blue.

Hassan II mosqu

sixties, when singer Jimi Hendrix made it his seasonal home. It was also here in this hippy town where it dawned on Debra, Lauren and I just what “Happy Cakes” are.

Throughout our time in Marrakech, men, or boys would often approach us with a tray of biscuits, sweets and goodies for sale.

While “Happy Cakes” aren’t a must try, what is in Essaouira is the seafood. And where better than a feet away from the water’s edge.

As we walked along the city’s seaside wall, the seagulls soared and dove, old wooden boats lined the waters edge, with a handful of fisherman hauling their catch to shore, and just across the path, was a collection of white-roofed stands, with picnic tables lining the stall-fronts.

Before our trio could even get past the first stall we were talked into a huge grilled meal of shrimp, small lobsters, squid and meaty white fish. We’d potentially been ripped off by an exuberant price (by Moroccan standards anyway at a hefty $NZ40 between the three of us), but it tasted divine and with the sea right at our feet, the setting could not have been better.

At first glance, our final destination Essaouira, with its fortified walls, picturesque fishing harbour, soaring seagulls, blue-roofed white houses, could have been Greece.

The rest of our short day and a half in Essaioura was spent wandering along the miles of beach, watching the camels and their riders antics crossing the sand, kite surfers As a port city, it’s lined on one side by a beach enjoying the waves, visiting the remains of that stretches south from the town for about an old Portuguese port and even partaking in two miles. Inside its walls was a small, but the odd (often bizarre) conversation with the bustling souk, with a more artisanal feel than friendly locals. its Marrakesh counterpart, full of woodcraft, And the perfect way to finish a holiday by paintings as well as the usual layout of leather the beach - a sweet cocktail, at sunset on goods, woven scarfs and pottery. the terrace of one of the quaint seaside It’s a city which retains much of the hippy restaurants overlooking this little African hang-out vibe it was known for during the port city. www.canterburytoday.co.nz February/March 2014 | 31

News | Lifestyles

Lifestyles

By Davina Richards

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Outdoor thrills

The Expert Carbon This take anywhere, do anything bike is easily one of the most capable machines on the move. It’s got a lightweight carbon fibre and alloy frame available in 26-inch and 29-inch wheel sizes. As you’d expect it has a suspended front and rear with disc brakes all around. The perfect machine to take anywhere you want to adventure.

RRP: $8,700 Available from: www.outsidesports.co.nz

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Wheelie good designs

Wheelie box Brooke from Move Ur Art has been busy with her line of funky wheelie boxes and tables. Check out her Facebook page for a range of quality products which make fantastic children’s toy boxes, or modern tables for your living room. Made from natural ply with castors and you can order one with or without a lid.

RRP: $165 Available from: www.facebook.com/MoveUrArt

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Love mechanics?

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Gear Ring This is a ring which epitomises mechanical components with all its nuts and bolts refined to bring you a band with small rotating gears, and is addictive for those who love to fidget and play their way through mind-numbing meetings. It looks simple from first sight, but upon closer inspection you can see how its mechanical touch combined with its surgical stainless steel design brings the ring to life. Its convention with a twist, no pun intended.

RRP: $197.96 Available from: www.kinektdesign.com

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Light forms

Lounge chair and side table Squint your eyes and the chair appears to morph into two Pringles; you probably shouldn’t try and bite into it, but you should certainly try it out for comfort as the sensational design of this Dansk chair makes it wickedly comfortable.

Include the Dansk side table into your setting to create a welcoming environment which lasts throughout the seasons.

RRP: Dansk lounge chair $3,540. Dansk side table $1,570 Available from: www.coastaldesign.co.nz

32 | February/March 2014 www.canterburytoday.co.nz

4.

News | Lifestyles

Lifestyles 5.

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Clear as day

Molokini clear kayak You may as well get the full benefits of kayaking by enjoying the views above and below. Try the two passenger Molokini clear kayak which has excellent visibility reaching up to 75ft on a sunny day and in still water conditions. It weighs 18 kilograms, has a removable, anodized aluminium frame and is made from the same material as bullet proof glass – polycarbonate. It might be more expensive than your average kayak but it’s the only way to float.

RRP: $2,647.63 Available from: www.clearbluehawaii.com

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If you got the money

Canvas wallet German poet, novelist, philosopher and scientist, Johann Wolfgang von Goethe said many people take no care of their money till they come nearly to the end of it, and others do just the same with their time. You could say that life’s too short anyway, so you can at least spend the time to look after your notes and coins while you still have them by stashing them in this nautical inspired cotton canvas and leather patch wallet.

RRP: $44.90 Available from: www.countryroad.co.nz

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Lip-tastic

Plum lip gloss The hunt for your new favourite lip gloss is over. Sexy in colour and delicious on the lips, the Body Shop’s new natural plum flavoured lip gloss will make your lips shine, and, actually, you won’t be able to keep the man off you.

Go on, pucker up and stir the passion!

RRP: $23 Available from: www.thebodyshop.com

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Count down

Stendig calendar Whether you work from home or at the office, your world needn’t be all beige – it can be one of contrast with this black and white number that has a duel purpose. This Stendig calendar design from the sixties makes for a great interior focal point, ideal for homes and businesses and waste not, my friends - remove the sheets and use it as wrapping paper.

RRP: $124.90 Available from: www.letliv.co.nz

www.canterburytoday.co.nz February/March 2014 | 33

been seen The people, their faces and all the right places - Canterbury

A partnership signing for a Better Christchurch, between CAS’n’OVA Productions and Lincoln Road’s The Pedal Pusher last year, saw the start for Christchurch businesses supporting the arts in a positive way.

1. Craig Hutchison (Casanova), Sam Fisher (Green Eggs PR) 2. Wayne & Madlen Shaw (The Pedal Pusher) 3. Karma Spencer& Sara Stockley-Smith (Pedal Pusher) 4. Ali Robb, Rebecca Wakelin (Casa Nova Production)

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Radio network celebrated the launch of iheart radio with their clients at the 3rd Wine & Food Festival in bright sunshine at Hagley Park and they enjoyed the biggest line-up of wineries, restaurants, bands, speakers and celebrity chefs.

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Chris Wilson, Roger Oxbridge, Sonia Caird,Lorraine Frampton, Lorraine Frampton, Nikki Connors (Propeller), Kate Grant

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7. Chris and Claudia Wilson (Suburban Estates) 8. Susan & Bill Hays, Hardeep & Sonia Singh 9. Vanessa Puddy-McKenzie (DMP) 10. Dave and Christine Caddick (Challenge Blights Rd) 11. Tony (Harcourt), Rosa Carter (Radio Network)

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12. names to come 13. Devon, Chris Lynch, Kirstie 14. Trish Andrews, Tony & Cheryl Logan (Harvey Norman) 15. The I-Heart Team 16. Part of the sell-out crowd

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A gala evening was held to launch the new season for The Blackeye Peach clothing line at the Chambers Gallery.

17. Lucille Ness and Natalia Baird 18. Ken Baird and Bill Ness 19. Grace Shaw and Aria Molteni-Luporini 20. Natalia Baird and Gisele Abreu 21. Katie Thompson and Emma Cameron 22. Annabelle Pierce, Blair Hutchinson and Megan Lynch

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23. Kurt Preston and Harry Knight 24. Brooke Knight and Keith Knight

MBIE hosted a well attended breakfast and Trans-Tasman forum where attendees had an opportunity to learn more about the asbestos problems with the rebuild 25. Kathryn Heiler (MBIE) 26. Kate Wright (MIBE), Lyndene Rea & Diana Hannifin (TriEx) 27. Maria Burns (Moorehouse Medical Centre), Mike Cosman (IMPAC) 28. Professor Gregory Coster (Chair Worksafe NZ) 25

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29. Professor Bill Musk, Associate Professor Tim Driscoll 30. Steve Battas (Worksafe Victoria) 31. Mike Cosman, Brent Blackie (Bricon), Jason Papuni (MBIE) 32. Diana (Triex), Professor Bill Glass

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34 | February/March 2014 www.canterburytoday.co.nz

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been seen The people, their faces and all the right places - Canterbury

The winners of the annual Environment Canterbury Karara awards were announced at an awards ceremony. The awards celebrate businesses that have shown leadership in achieving best practice on-site environmental management. The winners were Mainland Paints, SCIRT Downer and TDM Construction Ltd. 33. The winners with Kim Drummond, Director Resource Management 34. Mainland paints the winner of the Paint section 35. Kim Drummond with TDM Construction Ltd the winner of the Sub Contractors’ section 36. Downer Enviro Kayak Sessions the Winner of the Rebuild Primary Contractors section

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Merryn Corcoran launched her first novel The Silent Village in Paper Plus Merivale, with a supportive large crowd of friends and fans.

37. Jude, Jo & Maryanne (CTV) 38. Rosanna, Vanessa, Ladene 39. Stig and Neola 40. Clive Greenwood, Lynda & Paul Collins 37

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41. Lucy Rennie, Merryn Corcoran, Shelley Kennedy

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42. Michael Maise, Tim Corcoran, Cecliea Brown 43. Kim Gemmel, John Wenkleton, Julie Woodham 44. Pam & Bruce Lindsay 41

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45. Chris Rennie, Felicity Price, Barbara and Bill Lee

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46. Min Sargenson, Tina Duncan 47. Barb & Don Allen, Dentse McPhail, Anita Vaugan

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Carpe Diem’s first official show home opening saw a great turn out of, suppliers, past clients, their Facebook watchers and new buyers.

48. Steve & Max (Carpe Diem), Tracey Watson (Sovereign Palms) 49. Willi Heinz & Steve 50. Tracey Stanners, Deborah Grimshaw 51. Andrea & John Robertson (Andrea Robertson Interior Design) 52. Willie, David Cattermole, Gill Kane (Right House Energy Efficiency Provider)

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53. Clive Greenwood, Florian Franzmayr 54. Classic Hits road show team

smarter Show home welcome to your new

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H Ba N O We ylis OW W H dn s D O O 12 esd r, So PE ME pm ay ve N to - S rign 4p un P m day alm s

The Smarter Small Home is built on a modular system (not to be confused with kitset or prefabricated – all homes are built on site in the traditional manner).

Being modular means that we are able to maximise efficiencies and reduce waste by 80% of a standard build. Those savings are passed directly onto the home owner. The other great concept of this is that you can design your own home using the modular system. We have these modules available and are happy to show these to you, enabling us to truly understand what it is you are looking for in your new home. Everyone is different and we have a large number of innovative ideas to change or add to existing designs (as seen on our website: www.cdcc.co.nz).

www.carpediemhomes.co.nz

Phone: 03 389 7874 Max@carpediemhomes.co.nz

smarter price from

286,000

$

Grassmere with single garage

Carpe Diem Office 407 Ferry Road, Woolston, Christchurch

smarter price | smarter deal | smarter build time | smarter living www.canterburytoday.co.nz February/March 2014 | 35

Property Construction | Sinclair Builders

Building a company from the ground up Sometimes when Kiwis cross the ditch they don’t come home to Aotearoa, meaning industrious talent is forever lost from the professional pool.

When Chris Sinclair jumped shipped, he knew he was always going to come home – and he did.

What he brought home with him was very much to the benefit of New Zealand’s commercial and residential landscapes – as well as everyone in those landscapes.

Having refined the building skills he took with him even further, Chris returned ready to mark his mark on the construction sector, and he has most certainly made his mark.

Where it all began

Although it is often dismissed as a commercial cliché, there’s no room for anyone in the building industry that lacks Leading a strong and dedicated team within his business, aptly titled Sinclair Builders, Chris the innate passion for the job at hand. specialises in all aspects of residential building Passion is most definitely a quality that Chris Sinclair has in buckets. from alterations, decks and patios to new architectural homes.

He’s passionate about his industry, his business, his staff and most importantly his His business is a sophisticated Jack of clients – this passion has seen him through all trades type that is less besotted and the tougher times. preoccupied with its own bottom line, and more focussed on delivering excellence to its clients. Never one to ‘take five’ Sinclair Builders is always operating at a green light pace and 2014 is being approached with exactly the same vigour.

“When I moved over to Australia to work, I ended up staying for about four years working as a sole trader with one employee.

I always knew I wanted to come back to New Zealand at some stage though and we

Azko ROOFING

41 Shakespeare Road, Christchurch Email: azko.roofing@xtra.co.nz | www.azko.co.nz Phone: 03 365 9808 | Mobile: 027 5533 023

“

I know in the scheme of good practise you should never grow too quickly, but we have had to in order to keep pace with the growing demand.

- CHRIS SINCLAIR

made that decision in 2009. It was a tough time when we came back.”

‘Tough’ is definitely putting it mildly given that the recession was in full swing. But no amount of industry downsizing was going to scare Chris off and he dug his heels in well and good.

“There wasn’t a lot of work, but we did what we could and took what we could in order to grow our reputation.”

”

It was a simple but effective strategy and one that saw Sinclair Builders gain real traction in the market. But the business survived the shaky financial landscape only to find itself caught up in shaky ground of the literal kind.

Azko roofing tiles are manufactured by a company that is 100% Canterbury owned and operated. The owners of Azko Roofing have over 50 years experience, collectively, in the roofing industry.

Services • New roofs, re-roof and repairs • Supplier of fascia, guttering and downpipes • Flashings manufactured on site • Prompt reliable delivery service • Roofing off cuts removed from site at end of job • LBP fixers providing a 5-year installation warranty • Full 18/30* Year product warranty

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Give us a call now on 0800 746 353 There is no job too big or small!

Get hold of us for your free quote today W: www.simnz.co.nz E: simelectricalnz@gmail.com P: 0800 746 353 36 | February/March 2014 www.canterburytoday.co.nz

Property Construction | Sinclair Builders

“The growth we experienced immediately following the earthquakes was completely unexpected and unprecedented. We started out with just a couple of us, grew to six, then twelve and now we at 30 staff.

“I know in the scheme of good practise you should never grow too quickly, but we have had to in order to keep pace with the growing demand.”

It has been the integrity, logic and practicality of its robust systematic policies and practises that has allowed Sinclair Builders to benefit from the unexpected and significant growth spurts.

“As long as you have systems implemented before you grow, it makes it easier to control and maintain quality at all times. Although we are exceptionally busy and growing all at the same time, we don’t want to lose quality control – quality is critically important to us.”

Chris is also a great believer in contracting and refining talent for specific skill areas and not having staff functioning outside their own skill base.

“A lot of people who identify themselves as being ‘painters’ or ‘labourers’ cannot even fulfill the needs of those roles, so to have a painter doing a labourer’s role is not logical.

“We have four of our own painters that we employ full time including an apprentice.

This number is quite high, but it is important to have enough staff in order to control the quality of the painting. I hire my painters based on their skills in this area, just as I do with my carpenters and labourers.

“It is harder than ever now to get great staff because there is such high demand for them, but I am fortunate to have an excellent team.”

At Sinclair Builders, a holistic working environment has improved staff retention, and good communication, interaction and trust underpin each and every working relationship within the team.

“When you get great staff of course you want to keep them. For me, it is important that I’m not promising the most ridiculously high wages because, ultimately, we couldn’t sustain this model for very long.

“It is a delicate balance when your business’ earning potential is capped at whatever the market is prepared to pay.

“What I do as their boss is ensure our guys are fulfilled in their work and look to reward them in other ways. We are a bit more social and have a monthly ‘tool box’. This involves a BBQ, a few beers and a health and safety catch up. It’s also an opportunity for the boys to bring their ideas and concerns to the table.

“I’ll also meet with the foreman every couple of weeks for meetings to catch up and discuss current and upcoming projects.

“It’s important they have the opportunity to give their feedback because they are the face of this business – they are the ones dealing with the clients.”

“

As long as you have systems implemented before you grow, it makes it easier to control and maintain quality at all times.

Although we are exceptionally busy and growing all at the same time, we don’t want to lose quality control – quality is critically important to us.

- CHRIS SINCLAIR

”

Projects As a Licensed Building Practitioner and a member of the Certified Builders’ Association of New Zealand, Sinclair Builders is a company that approaches its role in the industry with care and consideration.

Its professional portfolio is true testament to how its stellar reputation has caught fire – resonating far and wide throughout Canterbury. Working alongside reputable subcontractors, Sinclair Builders will tackle every job – regardless of cost, size and difficulty. >

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Digger & Truck Hire.

Tel: 03-382-0217 • Mob: 027-433-4550 sutherlandwhanau@clear.net.nz www.sutherlandfloorsanding.co.nz

Jacob Brownlees Brownlees Contracting Ltd Ph: 027 240 7030

Section Clearing,

Showerwell is proud to support the Canterbury Rebuild Suppliers to Sinclair Builders of Luxury Frameless Shower Screens, Acrylic Shower Combo’s , Splashbacks, Mirrors, Wardrobe Doors and Storage Solutions 7 Washbournes Road, Christchurch | Phone: (03) 343 2223 | Fax: (03) 343 2915 | www.showerwellchristchurch.co.nz www.canterburytoday.co.nz February/March 2014 | 37

Property Construction | Sinclair Builders

Recent projects 8 Timberlands Terrace, Waitikiri Subdivision Number eight Timberlands Terrace is based in Waitikiri Subdivision off Prestons Road and was completed in August 2013 after a 13 week build process.

It is approximately 240 square metres and features four bedrooms, two bathrooms, open plan living and a plaster finishing. The house is also supported by a rib raft foundation in keeping with the new Building Code requirements.

“This system is fairly new in Christchurch, but is ideal for the land we were working on.

The couple we worked with on their home were originally from the red zone and had such a hard time with their insurer, and were being pressured to relocate urgently as all the houses around them were pretty much gone.

of rain, and unfortunately, we had rain right when we needed the exterior cladding to be done, which then meant we couldn’t get the drainlayer to do his bit.

“We worked overtime to get this build done because we really knew we were up against it – we had a contingency plan in place just in case the house wasn’t ready and organised some temporary accommodation for the couple. In the end, we got it done on time.”

Needless to say, the couple was full of praise for Sinclair Builders, and Chris says this feedback is critical. He credits word of mouth as being the business’ strongest and most powerful form of PR. “New builds like this have really taken off for us in the last couple of years. We got this job because one of our client’s whom we had just completed a build for, referred their friend on to us.

“The people who referred their friends are “It was a very, very tight timeframe that we now also building another house with us, and had to get the house built within, and the then we also got work through the owners of weather presented a number of challenges.

During the 13 week build process we had a lot 8 Timberland. We are very grateful for these networking opportunities.”

Thank you to…

Sinclair Builders has tremendous pride in its relationships and would like to sincerely thank the following partners for their support.

Azko Roofing Azko Roofing has been in business since 1997 servicing a wide range of clients from housing companies and builders to homeowners and developers. Its goal is to provide an excellent supply and installation service utilising experienced and qualified trades people.

S.I.M Electrical Want your home or office wired and heated by the best in the business? Then look no further than S.I.M Electrical – a team that knows all the ins and outs when it comes to heating your place with the best heat pumps on the market for New Zealand conditions. For all your heat pump needs, or any wiring work including TVs, phones and electrical, the business has you covered.

Grant Sutherland Flooring More than 25 years of experience has led Grant Sutherland Flooring to deliver perfection in floor sanding and restoring wooden floors. It provides top service from the supply of timber, laying of the floor and floor-sanding preparations, through to the highest quality finishes.

D E S I G N

C O N S E N T S

C A N T E R B U R Y

LT D

IF IT CAN BE BUILT - WE CAN DESIGN IT P: 03 310 0272 M: 027 433 0051 Main North Road, Woodend, Canterbury

Proud to support Sinclair Builders

Brownlees Contracting Ltd As an engineering and construction company, Brownlees Contracting Ltd is a locally owned and operated company and has more than 10 years experience in the construction industry.

Showerwell Supplying bathrooms, wardrobes, laundries and home products, Showerwell is leading the way in style and innovation.

Showerwell products are not just good looking, they are technologically superior and guaranteed to perform.

Deccan Landscape Construction Offer a fully personalised service in developing and building beautiful landscapes with high quality construction for its South Island clients. The team works with architects and private clients to build outstanding outdoor environments in natural materials, working with stone, timber, light and water.

Celcrete Cladding Solutions Celcrete Cladding Solutions offers the most successful lightweight (AAC) concrete cladding system available in New Zealand today. It has installed this system in hundreds of home across Christchurch and Canterbury throughout the past 13 years.

Dyers Road Timber Building Centre A member of ITM, this business is New Zealand’s largest group of independent timber, hardware and building supply merchants.

R&J Shivas Plumbing A local, experienced and reliable Certified Craftsman Plumber, R & J Shivas Plumbing is a specialist in its industry.

Stripes Painting and Decorating Stripes Painting and Decorating has rapidly gained a reputation in Canterbury for being a company to watch. The painting company, owned and operated by husband and wife team, Steve and Carol Robertson, is making a good name for itself through its dedication to turning out a consistently high standard of work, every time on every job.

Plaster Master NZ Ltd Having entered the market three years ago, Plaster Master has established itself as the go to company for light commercial, residential and earthquake work. It undertakes all kinds of interior plastering and gib fixing work. As a smaller, but fast growing company, Plaster Master has a great reputation throughout Christchurch.

PROUD TO WORK WITH SINCLAIR BUILDERS Whether you are building, repairing or simply re-cladding your home, Celcrete are the preferred choice of many designers, builders and homeowners in Canterbury and have been now for over 10 years 38 | February/March 2014 www.canterburytoday.co.nz

Call Mark Bryant, Managing Director on 021 290 0102 today www.celcretecladding.co.nz

Property Construction | Sinclair Builders

37 Rawnsley Terrace, Wigram Skies

30 Woodlau Rise, Cashmere Hill

To appreciate just how much the workload has increased for the team at Sinclair Builders, you need only look at the numbers. Two important parts of its portfolio are the design and build and house and land packages it offers.

In keeping with its successful referral history, this project originated out of a suggestion made by an architect to a couple needing renovation and repairs for their home in Cashmere.

The renovation involved converting the downstairs area of the house into a new living and kitchen area, building a new staircase and deck, and completing EQC repairs.

Design and build work, which involves Sinclair Builders exercising discretion over the style of the house, (with input from the buyer if timing and logistics provides for that), represents a quarter to half of its annual new build work.

“We got this job thanks to an architect who was familiar with our work. He passed our details on to a couple suggesting that we were the best company to work with for their renovation, and then we were also contracted to do the repairs.”

“We do about five to 10 of these a year, which brings our total of new builds to around 20 a year. Our total for builds in 2013 was only six, so yes - the increase has really been something else.”

“Ultimately, I don’t want to go back to a house because the door handles are shot, or the painting hasn’t been done properly.”

With the average Sinclair Builders section size measuring 200 – 225 square metres, buyers have the opportunity to buy a striking house and land package, which allows them to pick a house design from a series of plans.

Alternatively, Sinclair Builders is happy building a design brought in by the client, or designing a concept from scratch.

“With this house at Wigram Skies, we were almost finished the build when the buyers came to us. We were able to tweak things here and there for them, and we will always do our best to do that if the build is not too far through.

“The focus for us is always on good fixtures and fittings – we don’t shy away from doing things properly for the sake of saving a few dollars here and there.”

Kitchen at 8 Timberlands Terrace, Waitikiri Subdivision

work with people we know and trust. At the end of the day, we need subbies that we know will be there when they say they’ll be there, and partners who do what they say they will do.”

Featuring three bedrooms, two bathrooms, a study and open plan living, this property was another successful project delivered

by Sinclair Builders, and is now home to a family – a market demographic that Chris says the company works with often.

“We work mainly with families who have young children because our houses suit them very well, but we can also create effective housing solutions for semi-retired or retired people too.

“The sections we currently have available in Prestons are quite a lot smaller than our usual ones and would suit a nice, spec home. This type of home is ideal for anyone wanting a low maintenance section, but a really attractive looking house.”

The property was completed within 13 weeks following the consenting process and subcontractors supported Sinclair Builders in the build.

“The subbies we use are subbies we use all the time because we have built up strong and reliable relationships with them. We also know their prices, which is important.

“A lot of the time our subbies don’t even need to price their work for us because we have a standing arrangement and as long as they keep their prices fair and reasonable, we all win.

“Because the market is so frantically busy now, it can be hard to find new subcontractors, so we enjoy being able to

The logistics of this project proved to be the challenging part given that the renovation and repairs had to run concurrently, and this required shuffling of whole rooms of furniture between upstairs and downstairs.

<

Providing affordable but stylish options is of the upmost importance to Chris and quality is definitely not something he will compromise on. “A lot of other house companies utilise a lot of basics and cheap fittings – we refuse to do this.

P. 03 373 6049 | www.dyersroaditm.co.nz

“

Testimonials Mark and I would like to put on record as being more than happy with all workers that were involved in repairing our house and wanted to praise the abilities and pleasant manner of Chris Sinclair of Sinclair Builders.

- Sharon & Mark Pearce We are a residential property management company operating in Christchurch. Sinclair Builders have provided Rent Right Property Management with all our building solutions. Chris Sinclair is always prepared to go the extra mile for our clients. He is always very professional in dealing with us, or our tenants. We have no hesitation in recommending Chris Sinclair for all your building requirements.

- David Hopkins, Rent Right

”

“The EQC work also involved a full re-clad and interior decorating, and demanded significant health and safety considerations.

It really is a totally different animal now, which is a good thing because prior to the earthquakes, the industry as a whole was very behind on this front.

“Sometimes the job now is the easiest part – it’s the logistics and the processes that demand the time. The level of health and safety now is unbelievable and that’s great.

Every job is a lot more extensive and can be more costly for us – we have scaffolding and safety nets and the whole nine yards, but we want to do things exactly the way they need to be done.” >

R&J

SHIVAS PLUMBING Registered Certifying Plumbers Ross 0274 340 022 Jeremy 0272 274 262

Proud supporters and suppliers to Sinclair Builders

Ross and Jeremy from R & J Shivas Plumbing are proud to sponsor Sinclair Builders

Phone: 03 341 8502 | Email: steve@stripes-painting.co.nz | www.stripes-painting.co.nz www.canterburytoday.co.nz February/March 2014 | 39

Property Construction | Sinclair Builders

<

Lot 94 at Wigram Skies in Christchurch features three bedrooms, two living areas and an office

Services

Once you approve an agreed design, the team will provide you with a contract, Home First Guarantee, start and completion date.

Sinclair Builders has a wide range of services that include:

The full build package is not completed until Sinclair Builders hands over the keys on time Sinclair Builders has been building new homes and on budget with the project finished to in the Christchurch, Canterbury area since the highest standard.

2009, and already has a great reputation in the city, with many happy clients prior to that Consultation and advice on planning in Australia.

The business provides a full service New homes

Chris Sinclair, the founder of Sinclair Builders, has over 12 years experience and specialises in all aspects of residential building from spec homes right through to new Architectural Homes.

As a member of the Certified Builders Association of New Zealand and a Licensed Building Practitioner, you can rest assured that qualified builders are building your home.

from start to finish. This includes starting with concept plans through to consented plans ready for commencement of the building process.

Sinclair Builders will provide you with a detailed spec list of all materials, fixtures and fittings, so that you know exactly what you are getting and can rest assured consideration has been given to the inclusion of ‘the extras’ that are often left out of house quotations. Included in this service is a landscaping and interior design/consultation.

Chris is passionate about building and enjoys all of the challenges and satisfaction the trade brings. Chris will work alongside you to make sure everything you expect is to your satisfaction. Every job, regardless of cost, size Light Commercial or difficulty is finished to the highest standard. Sinclair Builders is not limited to residential work, and can successfully undertake a The process includes starting with variety of services ranging from shop fit concept plans and progressing these outs through to construction. through to consented plans that mark the commencement of the building process.

Decks/Patios/Fences The team will take you through different Sinclair Builders can design and build products available, the associated costs that new outdoor areas and is happy to be reflect the build options, and the pros and meet with you and take you through the cons attached to each. All packages can be possibilities including options, materials tailored to suit individual budget. and associated costs.

No Job too big or small:

• Consultation and advise on planning • Alterations & Renovations • New Homes

• Light Commercial • Decks/Patios/Fences • Building Inspections • Property Maintenance

Sinclair Builders are a Licensed building company based in Christchurch and services the Canterbury region.

P: 03 943 3979 F: 03 943 3978 E: admin@sinclairbuilders.co.nz W: www.sinclairbuilders.co.nz

40 | February/March 2014 www.canterburytoday.co.nz

Building inspections Building Inspections are an important part of Sinclair Builders’ service and can be undertaken the next day following an enquiry.

As qualified builders with extensive experience in this area, the team knows the construction of buildings from foundations through to structural elements and finishes.

This knowledge means it is in a position to provide you, your bank and insurance company with a detailed pre-purchasing inspection, which will identify any issues – surface or structural. These issues can include paint chips, leaky taps, marks on the carpet, or any earthquake damage.

A building damage report is the most common report generated by Sinclair Builders. This report includes floors, roof space, interior and exterior finishing right through to site and visual land issues.

The report will note what has been affected or damaged, and what will be involved with repairing it.

Property maintenance If you are content right where you are and just want to look after your castle, Sinclair Builders can help with the maintenance side of things. This service includes everything from replacing rotten components through to repainting and general maintenance.

Alterations and renovations For those who generally love the location and bones of their home, but would like

“

As a member of the Certified Builders Association of New Zealand and a Licensed Building Practitioner, you can rest assured that qualified builders are building your home.

”

to mix things up a bit, Sinclair Homes can undertake aesthetic or structural alterations and renovations that will give a home a completely new look.

From moving walls or carrying out bathroom and kitchen makeovers, right through to extending out or up and creating new spaces, the team can cater for it all and will work in with you throughout the entire process. CT Sinclair Builders Ltd 33 Coleridge Street Sydenham Christchurch T (03) 943 3979 E chris@sinclairbuilders.co.nz www.sinclairbuilders.co.nz — Advertising Feature

Property Construction | Christchurch Floor Sanding

The wonder of wooden floors Beautiful timber flooring is an asset to any home. The skilled team at Christchurch Floor Sanding can help you get the most out of your wooden floors.

Christchurch Floor Sanding specialises in sanding, refinishing, installation, restoration and repair of wooden floors, bringing years of experience to your home or business.

• Beautiful timber floors at reasonable rates • Full evaluation and free measure and quote • Sanding and coating new floors

A beautiful wooden floor is a feature of any home, old or new

<

Owned by James Anderson and Dave Copeland, the company is focused on using high-quality materials, expert craftsmanship and attention to detail on every job.

Christchurch Floor Sanding offers:

“

• Repairing and refurbishing old floors

Top-quality floor sanding Christchurch Floor Sanding is currently doing a large amount of repairs for EQC, as well as its usual private repair and refurbishment work. Office manager Sacha Hodgson says the company has a huge amount of knowledge and experience, and has the skills to bring old wooden floors back up like new.

Its team of floor sanders, led by supervisor Ray Anderson, can complete every job from start to finish, including supply, installation, sanding and the finished coat. Anderson has 50 years in the floor sanding business, owning his own successful sanding company for 30 years before joining the team at Christchurch Floor Sanding.

• Earthquake and EQC work.

Christchurch Floor Sanding will supply and install native and exotic timber flooring, including both new and recycled rimu, yaka, American and French oak, walnut, ironbark, jarrah and kwila.

Staff will sand and coat solid and engineered wooden flooring, cork, chipboard and parquet.

They do both residential and commercial floors, including flats, houses, offices, shops, church halls, pubs and sports halls all over Canterbury.

No job is too big or too small.

Many timbers can be stained to give a specific colour to compliment the décor. Coatings include low-odour, fastdrying acrylics, oils and moisture-cured polyurethanes, gloss, satin or low sheen.

Christchurch Floor Sanding places a huge emphasis on quality workmanship, providing a smooth and efficient service from initial contact to final completion.

Christchurch Floor Sanding cares about the long life of your timber flooring. Sacha says the company keeps in touch with its customers after the job is done to ensure they’re happy with their wooden flooring.

“We offer excellent customer service and we receive a lot of good feedback from our clients,” she says. “We like to keep in touch with clients and we get a lot of repeat business, as well as referrals. We’ve recently started sending out customer surveys and we are getting a lot of good feedback from those.”

Christchurch Floor Sanding contacts customers a year after their job is done to see if they’re still happy with the product or would like to have some other work done. CT

We like to keep in touch with clients and we get a lot of repeat business, as well as referrals.

We’ve recently started sending out customer surveys and we are getting a lot of good feedback from those.

”

Christchurch Floor Sanding Limited 67 Montreal Street Christchurch T (03) 374 9857 Freephone 0800 800 756 E christchurchfloorsanding@gmail.com www.christchurchfloorsanding.co.nz

— Advertising Feature

We are proud to support Christchurch Floor Sanding <

Christchurch Floor Sanding has the skills and expertise to breathe life back into your wooden floor

Proudly supporting Christchurch Floor Sanding Architecturally Designed Housing, Renovations, Extensions Restorations & Shop Fitting.

Postal Address: PO Box 3831, Christchurch Phone: 03 383 5346 Mobile: 0274 328 334

New Builds Renovations & Extensions Decks & Hard Landscaping P. 03 374 6178

www.chrisfifieldbuilding.co.nz

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0800 8444 88 BUILDING HOMES SINCE 1983

www.canterburytoday.co.nz February/March 2014 | 41

Property Construction | Dwell Homes

Designs with distinction The unprecedented demand for architectural and building services in Canterbury post-earthquake has thrown the supply and demand balance into a tailspin.

Quality and innovation are vulnerable in a market that is creaking under the weight of its own workload, but there is no risk of these critical elements being forsaken when working with Dwell Homes.

A synthesis of traditional and contemporary building methodologies, Dwell Homes is the result of some very strategic, considered and lateral thinking.

The brains behind this business are finely tuned into a dynamic market, not only in New Zealand, but also across the globe.

Bryan Doull and his team run a premiere design and build company, and have done so since 2009. In 2014, Dwell Homes is gearing up to deliver more unique, contemporary and visually compelling housing solutions to the Canterbury market.

Offshore intelligence

Kingdom, Eastern Europe, Bermuda, Australia and now, Aotearoa.

Brian has 25 years of experience in architecture and property development – a journey that has provided him with tactile skills and comprehensive knowledge.

Co-Director Lena Doull comments, “We moved here in 2003 because we saw New Zealand as being this pocket of heaven – and it really is. The major advantage of doing what we do here is that there is so much space in New Zealand. You don’t get this kind of space to work with overseas.”

Bryan’s modus operandi since the inception of the business has been to source a number of “perfect building products” to create homes of distinction – homes that are a perfect harmony of light, warmth, style and texture.

A powerful quality in Bryan Doull is his ability to identify the best of the best. How has he honed this skill? By working all around the world.

Bryan moved quickly to introduce a lightweight cladding option for his homes in response to the Canterbury earthquakes.

“Being in New Zealand means we have the privilege of accessing all these natural products,” he says.

Born and educated in Edinburgh, Scotland, he has extensive international experience as both an architect and a designer. His thought provoking work is palpable across the United

“We also introduced our QUBE Range just before earthquakes and then came up with a smaller range in response to the earthquakes.”

To bring the QUBE vision to life, Dwell homes established a strategic partnership that is paying creative and unique dividends. In collaboration with bdDesign, it introduced a mode of building and associated options that will provide contemporary living for the next generation.

QUBE offers a distinctive range of six modern house designs labeled from Q1 through to Q6.

The common denominator between all of the options is that they have a strong architectural presence that embraces style and simplicity.

“The modular design allows for a number of configurations depending on the brief, the budget and the site,” Bryan says.

“The flexibility of the range allows the design to sit well in almost any environment, from generously sized suburban sections to expansive lifestyle blocks. We can tailor the module configuration, floor plan, materials and details to maximize site views and accommodate our clients’ specific requirements.”

The six designs available are defined by style, quality, and excellence in modern living. The range of materials is sleek, sophisticated and simple ensuring high quality interior and exterior finishes.

“The houses are either darkly clad or clean and crisp, each with a modernist edge.

“Tax worries me, how do I avoid huge tax bills?”

“What on earth is provisional tax is this something else I have to pay?”

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42 | February/March 2014 www.canterburytoday.co.nz

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Property Construction | Dwell Homes

We ensure that our clients have the option to select a pitched or flat roof profile – whatever suits their style and desires,” Bryan explains.

QUBE housing features also include:

The houses in the QUBE range take the concept of functional style to the next level and thanks to their flexibility can vary in size from 265sqm – 290sqm in floor space.

Each house features a main bedroom with ensuite and walk-in fitted wardrobe plus three further double bedrooms with fully fitted wardrobes.

Wide, light-filled corridors that provide access to the bedrooms.

Floor-to-ceiling double-glazed windows and doors, which capture natural light and afford all-round views.

Kitchens that boast stone work surfaces, illuminated glass splashbacks, streamlined cabinetry and stainless steel fittings to complement the modernist design.

Open plan living spaces are designed to introduce flow with expansive decking and courtyard options. For those that appreciate space and autonomy within their busy kitchen, QUBE kitchens are designed to ensure uninterrupted flow. It is an integral feature of the kitchen space with a butler’s pantry and options for discrete storage available.

Separate study and laundry rooms are included as standard features and a garage can be integral or separate to the main house.

QUBE Modular Dwell Homes’ designs have earned the company significant commercial kudos.

The business, recognised for its designs in The Press, is now a member of the Registered Master Builders and was nominated as a finalist in the prestigious New Zealand Timber Awards (the competition results were pending at the time this article was written).

Not ones to be laissez faire or stagnant in their progress, Bryan, Lena and their team certainly do not take these commendations

Bathrooms fitted with enamel over steel baths, vitreous china wash hand basins and fully tiled walk-in showers.

Carefully designed concrete floors and polished aggregate, which shows subtle flecks of stone greys and clay browns. for granted, but as a sign that their concept is continuing to resonate far and wide.

To capitalise on an already strong idea, they went one step further and introduced the QUBE Modular range.

Like the QUBE range, the modular options are predicated on a range of contemporary modern house designs, which are both sustainable and economical to build.

“Each of the six house type profiles offers versatility and excellence in modern living.

The palette of materials is compellingly simple and elegant and we ensure all the materials offer high quality interior and exterior finishes,” Bryan says.

“Each timber clad pavilion has been cleverly designed with spacious open plan living

areas and excellent external flow to a number of expansive timber decks. QUBE modular allows for a number of configurations depending on the clients design brief, budget and the site suitability.”

The plan range has been designed in a way that enables flexibility. This flexibility ensures that every design is complementary to unique environments from suburban through to lifestyle sections. The designs are also flexible to maximise both views and sun orientation.

Profiles of the QUBE Modular designs vary in shape with rectangular, L-shaped and staggered pavilions consisting of one, two or three bedrooms, ranging from 70sqm to 120sqm. All of the houses have been designed with a strong emphasis on natural light and space. >

In-slab heating system for year-round comfort. Featuring gas or open fires in lounge areas.

Clever use of lighting, which creates a warm wash of light throughout.

Expansive decks and courtyards that maximise the connection to the outdoors and provide seasonal shelter and shade.

External finishes including options for Shadowclad, cedar paneling, Colorsteel roofs and plastered masonry.

External and internal colours that can be modified to suit individual clients’ style.

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www.canterburytoday.co.nz February/March 2014 | 43

Property Construction | Dwell Homes

The show home also features: Exterior: Shadowclad plywood exterior wall cladding with western red cedar weatherboards.

The warmth factor Dwell Homes’ clients enjoy the unobtrusive and luxurious hydramaster in-slab heating from EcoMASTER Limited.

Spreading the heat evenly throughout the whole home, this system is most appreciated in the polished concrete floors that feature so elegantly in a Dwell home.

Dwell’s principals live with this system and believe it is an essential element of experiencing life in the design excellence of a Dwell Home. EcoMASTER’s aim is to make your home’s interior living environment the most comfortable, the healthiest and the most economical for your family.

The show home The distilled essence of the Dwell Homes design and build philosophy is of course evident in every home built by the company.

Its very own show home is a visual and structural expression of the options available, and it is understandably considered a milestone for the business.

“One of the most significant achievements for us was getting the show home up, and we have had thousands of people come through to look at the possibilities,” Lena says.

Integrating seamlessly with the outside areas and courtyards, the Mod 3 show home incorporates a bedroom wing and a separate lounge linked by an innovative, architecturally designed kitchen/dining area with featured monolithic stone bench. It was a three month design process and six month construction period to see the vision come to life.

“The contemporary design offers full height glazed walls and a palette of natural colours and materials including cedar, concrete and stone,” Lena explains.

“The open fire, generous glazing and polished concrete floors with in-floor heating ensure year round energy efficiency and sustainability too.”

Lena says what gives Dwell Homes its real edge, beyond these stunning features, is the fact that every home is so unique in its own right. “The houses are so beautifully different – utilising innovative materials and methodologies.

PAINTING & DECORATING CONTRACTORS

“In addition to all of the features above, we offer practical solutions for flow including

Eco-decking as part of the exterior furnishing.

This is a revolutionary product that requires no nails at all – it just clips together.

“We have this deck at our show home, which really adds to the overall look, feel, and function of the property. Our clients come to visit and are truly inspired to look around and see the benefits of all of the time we have spent on sourcing quality products.

“Because we place significant emphasis on sustainability, our materials and our practises are environmentally sensitive. The natural product range in New Zealand is amazing and as a result, we are able to create homes that have strong utilitarian qualities and great looks.”

Offering a service from concept through to creation, Dwell Homes ensures exclusivity with its building process.

“It is important to us that we create impeccable homes every time. For a lot of other companies they are focused very much on volume, but for us, we tend to work with about 12-15 clients a year to ensure we can concentrate completely on their projects, and ensure our clients are thrilled with the outcome,” Lena says.

“It has been a tough couple of years for everyone following the earthquake, but we are proud of our progress and are looking forward to what the coming years will bring.” CT

Roofing: Metal diamond Trimdek profile roof, with a butynol concealed secret gutter.

Garage Door: Sectional, flush-mounted western red cedar.

Windows & Doors: Aluminum powder coated double glazed frames with cleanlined exterior profile. Large aluminum entrance door.

Interior Doors: Full height, solid core flush paneled doors with paint finish.

Floors: Polished concrete, wool carpet, and ceramic floor tiles.

Kitchen: Walnut veneered and lacquered full height cabinetry with black, velvetfinish granite worktop. Ecogranit double undermount sink and fully integrated appliances including a Paffoni sink mixer.

Laundry: Veneered storage cabinetry and worktop, Paffoni sink mixer and Ecogranit single sink.

Appliances: Whirlpool stainless steel electric ovens, Fisher & Paykel gas-onglass cooktop, Blanco under-cupboard rangehood, Fisher & Paykel double dishdrawer, Electrolux fully integrated freezer and Electrolux fully integrated fridge.

Bathrooms: Grandangolo wash-hand basins, Paffoni tapware, Kalessi acrylic free-standing bath, rainshower to fully tiled shower enclosure with frameless glass screens, chrome heated towel rails and heated mirrors.

Lighting: Recessed halogen downlights with feature LED lighting.

Heating: Hydramaster in-slab heating from ecoMASTER Limited.

For all your decorating requirements call Clayton Ellis Managing Director

Dwell Homes PO Box 29 689 Fendalton Christchurch T (03) 377 6632 E build@dwellhomes.co.nz www.dwellhomes.co.nz

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polishedconcrete.co.nz 44 | February/March 2014 www.canterburytoday.co.nz

Property & Construction | Bradford Group

Ashburton’s all rounders The Bradford Group’s distinctive brand featuring the trusty looking foreman gesturing the OK sign accompanied by a comforting smile, has been a prominent feature in the Canterbury construction industry for the past 55 years.

The Ashburton based company has cemented a position as a one of the leading players in a crowded market and as the Christchurch rebuild gains momentum, we could be seeing a lot more of the iconic Bradford’s trusty foreman logo.

How it all started Upon his return from World War II, Arch Bradford decided to partner up with local Ashburton builder Alec Reddecliffe and subsequently incorporated their newly created company under the name of Reddecliffe and Bradford Limited.

The two men had a 50-50 share of the company, but when Reddecliffe decided to retire a year later, Arch Bradford was able to buy out his former partner. In 1958 the fledgling company was renamed Bradford Construction Limited.

Rodger Bradford is the current Bradford Group CEO and has guided the direction of the business towards diversification, as well as steadying the ship through choppy waters. Surviving numerous economic slumps, global financial turmoil and the conversion to the metric system, Bradford Construction has seized opportunities wherever possible to flourish as a growing entity, while systematically retaining its most valuable asset – the company’s skill base.

They do say travel broadens the mind; well working and travelling must have broadened the mind and the skill-set of Rodger Bradford. Invaluable experience gained in the precast concrete industry while in the UK helped Rodger secure a lucrative lifeline to provide the cladding for the Christchurch Public Hospital.

Once the tender was awarded to Bradford Construction, the company immediately established a precast division, which allowed tradesmen who may have faced redundancy to switch roles and remain wilfully employed in the precast operation.

The Hills, Golf Club

The separate entities operate under the Bradford’s umbrella, yet each is a specialist in their own right. This helped the Bradford Group gain an insight into which divisions of the company was performing well, operating profitably and which people excelled within.

The precast contract spawned a Christchurch branch of Bradfords where its presence can still be seen to this day, along with countless completed jobs and satisfied customers.

Bradford Group facilitated the growth of these satellite companies by holding land and building assets which allowed the separate companies to focus on operational tasks, rather than the time and capital intensive side of establishing a business.

The late 90s saw Bradford Construction restructure the business to better measure the performance of the various trading divisions. As a result of this analysis, four stand alone trading companies were formed, each with their own individual structure, including capital, directors, management, plant/equipment and each would compete in the market for its own work.

In 1997/1998 Bradford Building (Ashburton) Ltd, Bradford Precast Ltd, Bradford Painting Ltd and Bradford Christchurch Ltd were formed individually under the umbrella of Bradford Management Ltd. The management company allows Bradfords to monitor the performance and standards of the various arms of the group whilst being strategically placed to overview the entire operation. >

Zingara Lodge

<

In true family business style, Arch handed over the reins to son Rodger Bradford who was well equipped for the job following the

completion of his apprenticeship, his bursary and invaluable experience gained overseas.

www.canterburytoday.co.nz February/March 2014 | 45

Property & Construction | Bradford Group

<

Bradfords

Bradfords and the Rebuild With the city’s rebuild showing signs of upwards progression, the skill-sets of Canterbury based companies like Bradford Construction will be incredibly sought after.

The company excels in a wide manner of building practices and welcome the opportunity to produce quality builds in the Canterbury region.

The Palms This contract is a joint venture with McConnell Dowell to provide the structure to house the only vacuum sewer pump station in the South Island.

Bradford’s skill in providing accurate and well detailed precast elements and its ability to construct basements 5m into the ground was the drawcard for McConnell Dowell to select Bradfords for this project.

This contract is just about to get above ground and will be completed on time. It should be noted that this site was awarded 100 percent for McConnell Dowell internal health and safety auditing – the only site within McConnell Dowell vast history to be awarded this benchmark.

Falloon House John Falloon’s house was constructed using concrete panels with a Hydropel surface (a protective moisture proof clear coating).

The architect, Chris Wilson, was handed a brief including very few limitations on the design and he certainly took advantage of his creative licence.

Wilson included some challenging architectural features which gave Brandfords the opportunity to demonstrate its skills on a residential project.

The challenge slightly delayed the delivery time, yet Falloon reported the final result “Met his needs and expectations” and he recollects that dealing with Bradford Building was “brilliant”.

Falloon House

<

The structure consists of nine 36 metre long in-situ concrete piles, a precast concrete wall panel basement with in-situ concrete floor and wall panel stitch joints and a damp-proof membrane to control the ingress of water.

The super structure is again a mixture of precast concrete wall panels (with a specialist architectural pattern), aluminium windows, hardwood timber screens, timber doors and colour steel roof.

It also included an extensive walkway and steps to allow for ongoing maintenance and checking of the pump system. The contract also included the construction of the Biofilter concrete structure that is part of the overall system.

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Property & Construction | Bradford Group

Peel Forest Estate Graham Carr is a man who demands high standards. His home at Peel Forest Estate is a magnificent wooden homestead built in 1856.

One of the oldest in Canterbury and listed with the Historic Places Trust, Carr operates an internationally acclaimed red deer stud from the estate.

A wooden building more than a century old naturally presents some difficulties for the painter and Peel Forest Estate was no exception. The large homestead required scaffolding and has small paned windows and a complex roof, all of which made for time consuming preparation work.

last time Forest Peel Homestead had been painted, allowing the foreman to make the best recommendations for type and composition of the suitable paint.

Preparation included replacing a number of wooden boards, sanding and priming. A five man team completed the job within four weeks; an acceptable time considering the extensive preparation required. Carr felt the job was completed well and commended Bradfords on its commitment to producing a high quality finish.

As a listed building, there are limitations to the choice of colour for the exterior and furthermore, it is located in an area that receives higher rainfall than most of Canterbury.

Carr detailed that the homestead exterior needed to be painted every decade. Having used Bradfords Painting on previous homes he’d owned, he was confident that the company could meet the standard required.

Bradfords was able to refer to its archives to ascertain what products had been used

Chapman Castle, Tai Tapu

It produces enough of its own electrical power through solar panels that it will be depositing surplus power back onto the national grid. It also uses state of the art energy efficiencies to ensure wasteful use of power in heating and air conditioning plant does not happen.

To have a client arrive on your doorstep and ask if we can build a castle for them does not happen that often, so when Dennis Chapman asked if the Bradford team could look at building stage one of his castle, the company was immediately interested.

The team confirmed involvement and prepared the quotation for the initial stage of the building up to the ground floor level. This stage involved the in-stitu and precast elements of the structure that was built into the hillside and formed the basement garaging and areas for the water storage tanks.

Stage one started onsite in July 2010 and was completed around April 2011. During this first stage build the Chapman’s again were happy enough to enter into negotiations with Bradford Building for the next and final stage of the build.

This next stage consisted of the superstructure, roof complete, internal linings and trim. With the contract signed construction commenced in June 2011 and

These systems required the complete structure to be energy efficient in all aspects and careful consideration to how insulation was incorporated into the structure was just one of the processes Bradford’s had to manage with the client. the last in-situ concrete pour completed in December 2013, the total build time was three and half years. The final result can easily be seen from the Akaroa highway looking east from Tai Tapu - the castle sits proud on top of the hillock at the base of Gerkins Road.

This house is no ordinary one. It has authentic basalt and limestone work on the exterior, embattlements, a drawbridge and moat to replicate a true castle. Not only is this house a castle, but it also is totally off the grid as far as energy efficiency.

Congratulations to Bradford Builders on reaching their 55th anniversary!

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The number of energy efficient methods deployed for this project are various and the overall result is a complete structure that excels in energy awareness and performance. CT

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www.canterburytoday.co.nz February/March 2014 | 47

Property & Construction | Countrywide Property

In the business of building futures There’s no such thing as the refuge of an ivory tower when you’re a change maker particularly when you’re a mover and shaker in the construction and development sectors.

In the genes

Your name, your face and your efforts are at the mercy of public opinion, and truth be told, the attention you attract may not always be pretty.

“

If you add a natural disaster into the commercial mix, there’s even more to contend with if you want to bring a broken city back to life - the bureaucracy can be suffocating, the media might love you one day and then condemn you the next, and there’s a whole lot of new territory to navigate that you’ve never had to navigate before.

What’s more, you can be absolutely certain that there’ll be no one who can share a road map for this tricky terrain with you because no one else has walked this road either.

Yes, leading, or leading with conviction for that matter, is not for the faint hearted. So it’s just as well for Christchurch – a virtually blank canvass with real potential to become the next land of commercial milk and honey - that Countrywide Property has got nerves of steel.

And not only that, its team has a fierce will to not only get the job done, but also pack a little innovative punch while they’re at it. As a developer of, and investor in high quality, office, retail, hospitality, industrial and residential property, the business is making its mark on the Christchurch rebuild, and making it count one dynamic development at a time.

As the co-owner and operator of Countrywide Property, it’s fair to say Richard Diver’s got his fair share of development experience.

And he’s not some cowboy or suit-donning opportunist that thinks he’s struck gold with the Canterbury earthquakes either. Quite the contrary in fact!

He’s had his head in this game for many, many years and he lives and breathes it.

Richard was one of ‘those boys’ growing up – the ones with severely itchy feet that jumped off the education ship as soon as he could.

My family have always been around the trades – plumbers, drain layers, painters – all those varying trades, so it’s something I’ve always grown up with and had knowledge about.

- RICHARD DIVER

”

“I am a carpenter by trade, I started my apprenticeship when I was 15 years old and completed it when I was 19 or 20. I knew I didn’t want to go to school, but at 15, you also don’t have aspirations of becoming a doctor, a lawyer or an accountant so you look for something more trade based.

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Property & Construction | Countrywide Property

“My family have always been around the trades – plumbers, drain layers, painters – all those varying trades, so it’s something I’ve always grown up with and had knowledge about.”

From the outset, Richard confidently sought out what he was looking for in a career – he refused to be resigned in any way, shape, or form to a position that would drain the energy or ambition from him.

“I really don’t think I could do that – be in a job where I wasn’t doing what I really wanted to do. These days, most days, I start at six-ish in the morning, and whether I’m in the office at that time working through things, or out walking around our sites, I’m there working through the process, and I love it.”

The result of a strategic partnership between Richard and Aucklander Mike Sullivan, Countrywide Property is today the fortunate recipient of their mutual experience. “I started my own business years ago concentrating on small, residential developments so I have that background experience.

they’ve sat on the decision too long, thought about it too much, or been lazy about it.”

‘Lazy’ is definitely not a phrase in Richard’s professional vocabulary, but ‘perseverance’ definitely is.

“Mike has since brought a few people down from Auckland, and set up Clearwater Construction here in Christchurch. We have grown more than I anticipated and the whole process has been a real minefield.

“You’ve got to get engineering sorted out, building consents and manage costings with changing regulations. Development like this has always been a lot more difficult than investing. When you invest, you’re generally buying a building that is tenanted, where as with development, you have to tie everything together.” > Inside King of Snake, 145 Victoria St

“Mike owns a large construction company in Auckland – Clearwater Construction, as well as D&H Steel. About three years ago now – after the February earthquake – we made the commitment to a new business.”

The savage bite of the global financial crisis (GFC) still rearing its head at this time was not a deterrent for the partnership, but they were certainly aware of the challenges ahead. “We knew it would be tough with the GFC – we were most definitely still in it at that time, but we felt like we were getting through it and were almost out the other side.

“We knew we had the right experience – I had years of trade and business ownership experience, and Mike was able to bring a lot to the table. He could assist with the acquisition of land and buildings and the provision of labour.”

An optimist by nature, Richard pursued opportunities aggressively to get the business off the ground. “It’s been all about getting my head down and getting into it. There are a number of people out there who have thought about doing what we’re doing, but

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www.canterburytoday.co.nz February/March 2014 | 49

Property & Construction | Countrywide Property earthquakes, we all just assumed we would qualify for insurance, but there are no guarantees anymore.

"Countrywide Property has been fortunate with the insurance side of things because of the relationships we have with insurers and our approach to things.”

With all of those complexities in mind, it’d be fair to say that each and every challenge Countrywide Property has overcome is a milestone in its own right and Richard certainly doesn’t take those achievements for granted, nor does he take for granted the tangible results of the business’ efforts.

On your toes Building, particularly within the context of a fluid and dynamic environment like the Christchurch rebuild and recovery, dictates a ‘stay on your toes’ mentality.

It’s about watching, and waiting, but not waiting too long – timing is everything. It’s a precarious balance between securing funding and securing tenants, and it’s a bit of a chicken and egg situation – which comes first, and how can one exist without the other?

“When you’re building a new building, you’ve got to be able to determine what else is going on around you, and work through the process of how you are going to fund this development.

“The first thing the banks want to know before they lend you the money is if you already have tenants lined up, and the first thing the tenants want to know is when it will be ready before they commit – it’s that catch 22. Sometimes it feels like you’re taking one step forwards and then two steps back.”

The turbulent nature of Canterbury’s economic and physical landscape throughout the past several years has also had flow on effects into areas that have been severely compromised as a direct result – not least of which is the insurance industry –a situation that has compounded construction challenges.

“Banks want you to give them a guarantee about securing insurance. Before the

“On the property development front, I think one of our biggest accomplishments is the Carlton Butchery building at 181 Victoria Street. It was a casualty of the September earthquakes, and I think for me, personally, this project gave me a lot to bury my head in and focus on.

“I think we’d all agree that during those first couple of years following the first earthquake it was hard to stop your mind from worrying about other quakes. So when you’re doing a project like this, you just get so caught up in it – particularly for me because this is something I have loved doing virtually all my life.”

It was a daunting challenge – creating something new to fill a gaping hole on prime real estate – land on Victoria Street within the four avenues that is understandably considered the crème de la crème of commercial space.

“It was a tough project – we had just got the foundations down in February when that

“

On the property development front, I think one of our biggest accomplishments is the Carlton Butchery building at 181 Victoria Street. It was a casualty of the September earthquakes, and I think for me, personally, this project gave me a lot to bury my head in and focus on.

”

- RICHARD DIVER

earthquake happened, which resulted in changes to the Building Code. The other tough part of this experience was hearing or reading about the bashers. " The ‘bashers’ voiced their opinions through the media and at times the criticism of the Carlton Butchery building’s aesthetics came in hard and fast.

with achievement, but with effort Full effort is full victory”

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Property & Construction | Countrywide Property “When you’re the one to get in there after something like this happened, and when you’re the one to get things done and get that ball rolling, you do get the bashers. That’s something that bugs me tremendously.”

Occasional negativity aside, there was a job to be done, and Richard embraced that without ever doubting it was the right decision.

His focus was thrown fully into making the venture work, and it was never solely about the bottom line.

“When we are developing these buildings, we are very conscious of the building’s beauty, and with the Carlton Butchery in particular, we were very committed to ensuring the building did justice to the original.

“We also wanted it to do justice to the buildings that sat either side of it (these have since been demolished), and the site itself. I tend to spend more on architecture with our projects than I need to, because although you obviously need a return on your investment, and you’re only ever going to get X amount of dollars per square metre for that building, the beauty of a new building is important to me.”

The bottom line is, of course, an important consideration, but Countrywide Property endeavours to put more into the building than the tenants may expect of it.

“It’s really a combination of making it stack up per square metre, because ultimately, you can’t continue to invest in buildings without some form of economics around the process.

achievements, but there is no question Richard is proud of the company’s burgeoning portfolio, and rightly so too.

“The thing I am most happy about is getting Carlton Butchery off the ground as quickly as we did. We were the first to develop a building within the four avenues of a reasonable size, and we have managed a high volume of work since the earthquake in February.

“Much of our commercial development is happening in Victoria Street and includes a functional mix of professional offices, shops, bars, restaurants and services for the local community.”

The volume of work is even more impressive when you take into consideration the innovation and creativity that is channeled into each and every project.

“We’re also proud of the fact that we’ve successfully completed a lot of one offs.

We never set out to achieve that, but in the process we have set new standards.

All of our tenants are happy too, which is really important.”

As a fan of the extraordinary, Richard and his team are continually in pursuit of opportunities that fit this description, and the time for consideration of what the future may bring is now.

“Ultimately, the margins aren’t huge, so you have to be careful about this because if you go to the bank with thin margins, they’re not going to lend you the money you need to invest in that project.”

“Right now, we need to make a decision as to where we go from here. There are a number of sections in this street (Victoria) and close by that we are going to finish developments on, so even if I don’t look to do anything else, there is still a good two to three years of solid work ahead, although we could of course crank this up further.

Countrywide Property is certainly not a trumpet blower when it comes to its

“The decision to be made now is about whether we expand the infrastructure of

Belle Interiors – part of the 145 Victoria St redevelopment

this business further so we can produce more, or whether I decide to sit tight and watch the world go by.”

If Richard’s boundless energy is any indication of what decision he will make, it’s more than likely Countrywide Property’s already compelling portfolio is set to gain some innovative additions. CT

Countrywide Property Level 1, Carlton Butchery 181 Victoria Street Christchurch E adele@cwg.co.nz www.countrywideproperty.co.nz — Advertising Feature

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ENERGY EFFICIENT AND SUSTAINABLE DESIGN • We are your local team of highly experienced multi-disciplined engineers • We offer a complete range of structural, mechanical, hydraulic, fire, civil and electrical engineering services • We have provided professional engineering design and advice into most of Victoria Street’s recent rebuilds and rennovations

• STRUCTURAL • MECHANICAL • CIVIL • HYDRAULIC • ELECTRICAL • FIRE www.canterburytoday.co.nz February/March 2014 | 51

Property & Construction | Clyne & Bennie Plumbing

The complete plumbing company Water has been described as the new gold as various factors, from climate change to swelling populations and industrialised agriculture, increase global demand.

But water and its access are central to public health.

Plumbing delivers the very access to that water. The system of pipes, tanks, fittings and other apparatus required for water supply, heating and sanitation in a building, plumbing is central to our way of life.

Despite its importance, we think little of the availability of water, that is, until things go wrong.

Clyne & Bennie Plumbing managing director, Martin de Gouw is well aware of water’s significance. “As a nation we need access to clean water and we need to be able to heat the water fast and efficiently.

“When it doesn’t run correctly we are unable to do our washing or have showers. Today we rely on water even more. We are having more showers and doing more washing than ever before.”

But its importance goes beyond our comfort and without proper sanitation, water, sewerage and heating, communities have trouble surviving the resulting illnesses, he says. “Plumbing is integral to our comfort, but it’s also responsible for our health and wellbeing.”

It’s widely assumed the trade is limited to fixing sinks or working outside in the muck

laying pipes. But Martin explains, there’s far more to plumbing than simply playing with pipes and although Clyne & Bennie does that very well. The company is made up of a team of certified plumbers, gasfitters, drainlayers and heating system installers, aiding a diverse workload.

“To most people plumbing is about cleaning blocked toilets and waste pipes – that’s one of the smallest parts of our industry,” he says.

Whether you require general plumbing, hot water heating systems, home heating, design and installation plumbing packages, sheet metal or gas fitting, Christchurch Master Plumber Clyne & Bennie Plumbing has the innovative technology and resources to provide you with the highest quality service.

Clyne & Bennie has been providing that service to the Canterbury region since the 1950s. “It began as a partnership between Matt Bennie and Dave Clyne and became a limited liability company in the 60s,” Martin explains.

“It was sold in the late 60s to two plumbers, but over the years it had developed such a strong following, the Clyne & Bennie name was kept.”

The business has been in private hands since those days and restructured in 1978 to bring in new partners. It is currently owned by two

shareholders, Martin de Gouw and James Cowles, both experienced plumbers, gas fitters and drainlayers.

heating, gas fitting or backflow problems are handled in the fastest possible manner and that assistance will be with you in no time.

They are complemented by a large team of dedicated staff providing an efficient and reliable plumbing service for repairs and maintenance, residential and commercial alterations, or plumbing for new builds, with projects ranging from residential bathrooms to multi-storey apartments, hotels and shopping malls.

“We have offices in Christchurch and Rangiora providing plumbing, gas and drainage services. We have undertaken quite an extensive training programme with a number of apprentices upskilling and taking on additional trades, such as plumbers taking on drainlaying.

A group of professional office staff handle queries and questions, responding immediately, ensuring your plumbing,

“We have excellent new apprentices coming through the system, with 10 apprentices on staff at the moment and we will be looking for additional ones early this year.”

Proudly supporting Clyne & Bennie Plumbing DRAINAGE SPECIALISTS • • • •

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52 | February/March 2014 www.canterburytoday.co.nz

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Property & Construction | Clyne & Bennie Plumbing

Standing out in a crowd As accredited members of the Master Plumbers Association and the Site Safe programme, with Clyne & Bennie Plumbing you can rest assured that you are receiving plumbing and home heating which is reliable, safe and carried out to an exacting standard.

Clyne & Bennie Plumbing was proud to be awarded the “Standard of Excellence” award by the Canterbury Master Plumbers in 2005.

“There are a lot of players in the market,” managing director Martin de Gouw explains.

“While we have loyal customers, there is always the opportunity for them to try someone else in the industry.

“Unfailing customer service and an accurate value for money are integral to keeping t hose customers.”

However, the company’s rock solid name certainly works in their favour. “We’re local, we have strong systems built up over a long period of time. Many of staff have been here for a really long time, so we have that knowledge base, which is excellent for our customers, many who have been using our business for years. That experience has built up - we can share that knowledge and learn from each other as a group.

“So as a customer, you’re not just getting the knowledge of just one person.”

Clyne & Bennie Plumbing guarantees its work is carried out in accordance with the Consumer Guarantees Act, and in addition to the normally high standard of work required to meet the Master Plumber’s code of ethics, clients are covered by the Master Guarantee.

Clyne & Bennie Plumbing’s hard work and dedication to excellence was described in the Plumbers’ Journal after the company took out the prestigious Master Plumbers of the Year.

“The judging panel looks for excellence in six key areas: customer service, marketing, image, business performance, personnel and commitment to the industry through involvement with Master Plumbers and other groups – all of which Clyne & Bennie Plumbing demonstrated in spades.

“The Master Plumbers logo always appears alongside the company’s brand, assuring customers that all work will be carried out to exacting standards. Clyne & Bennie Plumbing is a long standing member, and its ongoing commitment was first recognised back in 2005 with a Standard of Excellence Award by the Canterbury Master Plumbers Association,” the journal wrote.

“The quality of entries this year was extremely high, which is a real indication of the value placed on this award by our members,” New Zealand Master Plumbers President Dave Strong says. “The winner of this year’s award has built up a credible reputation for providing an exceptional residential and commercial plumbing service.

“It’s really humbling,” Martin de Gouw says.

“It’s an acknowledgement from people in the industry that our team offers a professional service, that we are ethical in our approach in how we manage and control jobs and we give a lot back to the industry through training, attending conferences and submissions.

“Our business model is strong and sustainable and that’s more important to us than just making a quick buck.” >

The very nature of plumbing, and that good ol’ Murphy’s Law, mean your plumbing emergencies are not always in normal business hours. Clyne & Bennie Plumbing makes its team available 24 hours, seven days a week and customers can call on them at any time.

At Clyne & Bennie Plumbing, assistance is not far away no matter what your plumbing problem or whenever the time of the day or night.

The company has also joined the Mr Plumber nationwide network, which allows for servicing maintenance or installation contacts through a group of plumbing companies which are contactable through one number and one point of communication for clients.

Mico Plumbing Supplies has installed a fully managed parts centre within Clyne & Bennie Plumbing’s premises, enabling the service team to access parts 24 hours a day, responding to your needs faster. “All our vehicles are fitted with GPS in order to get the team to your job as quickly as possible.”

Top honours If accolades are a measure of success, Clyne & Bennie have certainly made the cut. The Master Plumbers of the Year is a national award and recognises only the best of the best in the industry.

The Master Plumbers of the Year rewards high levels of workmanship and is represented by a prestigious, solid greenstone trophy. With the best companies in the country striving for this esteemed title, it was a tough competition and Clyne & Bennie plumbing is thrilled to be recognised as a nationwide leader in the industry.

NZ Master Plumbers of the Year 2010 Canterbury Master Plumbers “Standard of Excellence” Award 2005 Canterbury Master Plumbers Services To Industry Award.

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www.canterburytoday.co.nz February/March 2014 | 53

Property & Construction | Clyne & Bennie Plumbing

A partnership with Leap allows the company to offer a home sprinkler system which can save your home from serious damage due to fire.

Proof is in the portfolio Clyne & Bennie Plumbing has undertaken many projects during the years, both commercial and residential:

Clyne & Bennie Plumbing offers a wide range of general plumbing services including: • Repair • Maintenance • Renovations • New building projects • Programmed maintenance • Residential home sprinkler systems.

• Westfields • Outpatient’s building Christchurch Hospital • Temporay AMI stadium • Forte Health Clinic • Graham Condon Centre • Novotel Christchurch • Cashmere View Rest Home • Casino (New Bar) • Kaiapoi& St Martins’ New World supermarkets.

Rebuilding the sustainable way

A service agent for many reputable products, the company’s staff are continuously training in the repair of a wide range of residential and commercial plumbing products.

energy costs are phenomenal, we have cheap access to energy.

Clyne & Bennie is playing an active role in the billion dollar sustainable Christchurch rebuild with the recent move towards eco-plumbing techniques, managing director Martin de Gouw explains.

“Many of these modern innovations, from double glazing, led lighting and thermal insulation in a house are all built around efficiency and the plumbing can contribute a big part of the energy efficiency in a building.

“Using the technology available allows us to build better houses than we have ever been able to before.”

“However, because we haven’t had huge costs, we do tend to be wasteful. Now we have technology such as heat pumps, solar power etc, which allows us to gain that extra bit of efficiency and we need to use that technology.

“We also have the ability to control water flow, so your modern shower - that doesn’t become wasteful, and we can recycle greywater so your bath and shower water can be reused to flush toilets, water the gardens etc, and with some treatment, rain water can be used for irrigation and washing clothes.

Wide range of services Clyne & Bennie Plumbing specialises in commercial and residential plumbing, from the smallest one off job, to the largest commercial install.

A service agent for Rheem, Clyne & Bennie provides reliable, efficient water heating, bringing you the latest in heat pump water heating, solar drain back water heating and high efficiency condensing gas boilers.

The company also supplies a wide range of other reputable brands in order to best meet your specific requirements.

Tradesmen are fully licensed and can save you money and time. “We have a “We have these capabilities now. Yes it’s more preventative and routine maintenance expensive to install initially, but the long term check, which saves our customers from The principles behind eco-plumbing is to use benefits to the household and society is too inconvenient shutdowns and additional call methods and create systems which are energy important to ignore.” out costs,” managing director Martin de and water efficient, minimise resource use, Clyne & Bennie Plumbing can offer sales and Gouw explains. make use of sustainable and/or renewable installation of a range of solar hot water or materials and have minimal impact on the “We can upgrade your existing hot water heat pump water heating systems, as well environment. system, supply and install new hot water as other environmentally friendly plumbing cylinders, install a gas continuous flow “Traditionally in New Zealand energy is and gas fitting products, such as the water hot water system, or relocate your hot thought of as inexpensive, in comparison to efficient urinal flush system, or the latest water cylinder.” other parts of the developed world, where condensing gas boilers.

This provides clients with many benefits as thorough product knowledge is paramount in being able to provide the best solution for their needs.

Some examples are: • Tapware • Water hammer arrestors • Waste disposal units • Boiling and chilled water units • Sanitary fixtures (baths, basins, toilets, etc) • Pressure control valves • Waste or drain unblocking technologies.

Insufficient water pressure is a common household problem.

Clyne & Bennie Plumbing can upgrade your current system to suit the needs of your household and also has the skills and knowledge to assist with overflowing hot water, faulty thermostats, hot water cylinder leaks and blown elements.

“Blockages and lack of heat in hot water systems are common household problems,” Martin explains. “Then there’s the updating of old tap ware, sanitary fixtures etc.

Commercially we have the ability to service and maintain hot water and chilled water units for offices, for coffee making and cold water drinks, which is quite important to a lot of offices.”

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www.projectstainless.co.nz Phone. 03 343 6140

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54 | February/March 2014 www.canterburytoday.co.nz

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Property & Construction | Clyne & Bennie Plumbing Gas fitting Clyne & Bennie Plumbing can provide your commercial and residential gas fitting requirements to a standard which meets relevant safety standards and compliance regulations.

Whether you require residential gas cooking installation or a commercial heating system with detailed requirements and a challenging design and build, Clyne & Bennie has the capability to meet your requirements.

The company specialises in the fitting and installation of: • Gas hot water systems • Gas cooking - commercial and domestic • Gas heating systems • Repair on gas hot water systems.

Is your existing electric cooker tired and in need of replacement? Is your existing hot water system no longer able to reheat your water fast enough, or is the pressure too low?

Clyne & Bennie Plumbing can enable you to capitalise on the amazing heat that gas can offer.

flow you don’t need an extra square metre to house the cylinder, it can therefore be a cost effective hot water system.

An increasingly popular method of heating and cooking, gas offers:

“It’s a popular, cost effective hot water system, particularly for older houses and we do a lot of residential conversions. It’s also a popular method for commercial premises, particularly restaurants.”

• Convenience • Versatility • Consistency • Easier, more affordable maintenance • Savings • Safety • Reliable supply • Increased resale value of your home • Future possibilities (can be used in all areas of your house for various purposes) • Environmental benefits.

“Gas has many advantages,” Martin says.

“It allows quick heat, so it’s good for cooking, water heating without the necessity to store large amounts of water, there is less thermal loss on water stored, or on-demand hot water. It can be a good space saver because when using continuous

Drain laying Clyne & Bennie offers a complete range of drain laying design, installation, and repair and maintenance services for both domestic and light commercial clients.

With proven expertise in building, maintaining, and troubleshooting PVC, stainless steel, and polyethylene systems, the company’s capacities include digger and truck hire for general excavation purposes.

Whether you need a completely new system planned and installed, regular time and moneysaving maintenance performed on your crucial system, or need to deal with a troublesome drainage problem, Clyne & Bennie can help. >

“

It’s a popular, cost effective hot water system, particularly for older houses and we do a lot of residential conversions. It’s also a popular method for commercial premises, particularly restaurants.

”

The company’s drain services include: • Blockage clearance • Survey of drainage systems from above ground (using locatable CCTV camera) • High pressure water blasting • Rigid drain cleaning • Preventative and programme maintenance • Grease trap installation and servicing • Stormwater retention • Grey water recycling.

ToTal Property Services Canterbury Ltd is the largest New Zealand owned company in the industry that has rapidly grown to be one of the major cleaning and property maintenance companies in Canterbury.

ToTal Property Services is an innovative and responsive property maintenance company that’s trusted by some of New Zealand’s most significant companies and organisations.

In 2008 ToTal Property Services expanded and strengthened our involvement in the field of property and grounds maintenance in the Canterbury region and throughout the South Island. Our experienced team are able to offer a wide range of building repairs and grounds maintenance services.

T Ta l PROFESSIONAL CLEANING SERVICES •GENERAL COMMERCIAL CLEANING •BUILDERS CLEAN •BUILDING MAINTENANCE & REPAIRS •CARPET & FURNITURE CLEANING •WINDOW CLEANING •SPECIALIST FLOOR MAINTENANCE

For competitive quotes call us on 3389056 or email csc@totalcanterbury.co.nz

ToTal Property Services have developed excellent systems for managing and monitoring our service delivery. We have worked with our IT consultants to develop our Call Centre and CRM (Customer Relations Management) system. This system can record all client information, communications, issues, incidents, quality audits and manage all periodical and planned maintenance works.

We can provide reporting tailored to meet our client’s needs.

With our combined resources and twenty years’ experience our people and contractors are focused on delivering professional, personalised service and quality results, so we are able to consistently meet client expectations. www.canterburytoday.co.nz February/March 2014 | 55

Property & Construction | Clyne & Bennie Plumbing Strong capabilities

Home heating

“We install highly efficient gas heating without the flame which are completely programmable, which warm air using a thermostat and ducted heating. We supply underfloor gas fired heating as well; these can run on gas, diesel or heat pump technology with the underfloor heating a completely invisible and efficient way to heat house all year round.”

Clyne & Bennie Plumbing offers a wide range of home heating requirements specialising in:

Backflow prevention

In addition to offering a wide range of general plumbing, gasfitting and drain laying services, the company also provides home heating, backflow prevention, detection services and an online store for your plumbing purchases.

• Log fires • Central heating (under-floor, radiator, or inceiling heating) • Wetbacks (mains pressure / low pressure for heating of residential hot water) • Gas fires • Gas warm air heating • Radiant heaters • Gas, diesel, electric, water-to-air heat pumps, water-to-water heat pumps.

Backflow can occur when the water supply pressure at a private property is greater than the mains water pressure in the public water supply system and water flows backwards along a private pipe to the public water supply.

Backflow can result in contamination of our public water supply and affect the quality of water you receive.

Clyne & Bennie supplies gas fires from Rinnai, Masport or Escea, as well as many other reputable brands, and gas heating and radiators from leading distributors such as Waterware.

Clyne & Bennie Plumbing can offer a full site survey to determine your backflow requirements. On completion of the survey the company can provide a free quote to supply and install any required devices, including processing the required building consents. Water contamination has become an area of concern for councils and building owners.

The company’s top quality pipework comes from leading brands such as Aquatherm, Rehau and Pexal.

A number of simple devices are available that guarantee that water can only pass through a pipeline in one direction.

“We provide flame effect gas fires,” Martin de Gouw explains. “These can be run and controlled by thermostats, or dialled in using your smartphone to turn them off and on. The technology is certainly getting up there.

The type of device recommended depends on the type of activity being carried out on the private water supply system and whether the risk of contamination is assessed as high, medium or low.

The company is able to install and service the full range of home heating options.

It is a requirement as part of the building warrant of fitness (WOF) that the testable devices are tested annually by an independently qualified person (IQP).

The company can locate the troublesome and costly leak in your pipe system from above ground with the use of acoustic leak detection equipment.

Clyne & Bennie Plumbing is registered as an IQP and has staff that can test and service any brand of valve. On completion, the valves are tagged and a BA12A is provided to the client. This assists clients to complete their annual building WOF with the council.

The range of state of the art equipment first localises and then pinpoints the location of the leak or leaks, saving you the time, trouble and money of assessing your entire system, or having to make unnecessary excavations to locate the problem.

Do you have a building that needs an annual test carried out? Contact the company to pre-book for your next test. Clyne & Bennie can enter it into their system and document your system to ensure all the devices are included.

Detection services

Existing live cables and metallic pipe networks can be detected from above ground with radio location before you plan or begin digging. The company can investigate your site to provide a comprehensive picture of existing installations there and help you to avoid potentially costly or even dangerous errors.

Clyne & Bennie Plumbing offers sophisticated leak and pipe detection services for diagnosis, repair and planning purposes.

Clyne & Bennie’s CCTV drain camera uses sonic detection to pinpoint the exact location and depth of the problem within a drain or duct.

QUALITY FIRST TIME...ON TIME • • • • • • • • •

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Property & Construction | Clyne & Bennie Plumbing Online plumbing store Clyne & Bennie Plumbing is becoming synonymous with excellence in plumbing services. Now the company has brought this background and reputation for quality products and great service to a new online plumbing supplies store.

The online store offers a wide range of highquality products from top New Zealand and overseas brands such as: • Rheem • Zenith • Rinnai • Felton • Solar City • Methven • Caroma • Wallace Pumps.

The team knows first-hand the strength of the brands; they work with them every day.

So if you’re building, renovating, expanding, upgrading or replacing, take a look through the selection. The company can provide your: • Hot water cylinder • Pump • Heating system • Basin • Toilet • Tapware and much more.

There is also a great range of eco-plumbing products designed to maximise water and energy efficiency - great for the planet, great for your wallet!

Better yet, free freight is offered to a wide range of locations, just visit www. plumbingshoponline.co.nz to find out more.

Testimonials Clyne & Bennie Plumbing has played a leading role in a wide range of residential and commercial projects throughout the region, from fixing small one-off plumbing problems through to significant commercial installations.

“We would like to thank all your site employees and in particular James Cowles, whose dedication and attitude throughout the project significantly contributed to achieving this first class result. We look forward to working with you again on another Westfield project.”

Since then the company has done the new AMI stadium, the Outpatients at Christchurch Hospital and the Christchurch Police Station.

“We were involved with the Forte Heath precinct, which was a high spec, seismically built building, built well in excess of the Building Code.

“Additional bracing and procedures have been included to ensure the building can continue to trade and operate during and after earthquake events, which is really setting the standards of high end building in Christchurch going forward.”

The company was involved with stage II of the Riccarton Mall extension, Martin says. “We However, small emergency jobs are were the main hydraulic services technician considered just as important as large for the project. We took it from a concept commercial projects. drawing through to final construction.

“The design was done by an external hydraulic engineer; we were able to put budgets together of preliminary stages for the client and update that as more designs came out, so they could keep budgeting on track.”

Theresa Percasky had an early morning emergency plumbing repair and the job was carried out quickly and efficiently. “At 7.30am our hot water cylinder was frosted and split open... someone was there within an hour.

The client was certainly happy with the outcome.

“Glenn very quickly assessed what had happened and then explained very clearly to me how it would be dealt with. He then conscientiously worked away until the job was complete and then proceeded to put everything back exactly the way he found it.

“On behalf of Westfield NZ Limited, we would like to extend our appreciation for the commitment, dedication and workmanship produced by Clyne & Bennie in the delivery of Christchurch’s Riccarton Mall Stage II Mall Extension – setting a new benchmark for quality and retail excellence in Christchurch.

“Due to the skills and expertise shown by Clyne & Bennie, the objectives (often in trying circumstances) of time, quality and cost have been achieved by the Riccarton Project.

“It was truly great to have someone do this big job on his own and have it done so well.”

PR and SC Francis had a new vanity installed in their property, a job which involved organising and liaising with another contractor. “We are delighted with Ashley’s work and the new basin looks just great.

“We are particularly grateful for your organisation of the plasterer, who was also highly professional, and for your own valuable time spent with us before the project started.

“Your advice on the options and management of the project from start to finish (maybe a small job for you, but fairly technical and disruptive proposition for us), was invaluable.”

Lance Canute had an issue with his shower and was impressed with the service he received from Clyne & Bennie. “The young man that was sent to fix the problem has done an excellent job, and his attitude to service and getting the job done right is outstanding. He is a credit to your company.”

and we will provide the best service and workmanship. That’s what the name Clyne & Bennie represents.” CT Clyne & Bennie Plumbing 33 Shakespeare Road Waltham Christchurch T (03) 366 3058 Clyne & Bennie North Canterbury 331-B Flaxton Road Rangiora T 0800374737 (0800 dripfree) www.clyne-bennie.co.nz www.plumbingshoponline.co.nz — Advertising Feature

The company is able to carry out a range of complementary services, ensuring the client gives the go-ahead before proceeding.

“We have had a constant drip every time it rained from the east since moving into the house. We contacted Clyne & Bennie Plumbing, who sent Ben out to check our roof. He explained what would be required and we gave them the go-ahead to proceed.

“Within three days the flashings had been replaced and the roof no longer leaks and the drips are gone. They even painted rust stop under the new flashings to protect the existing roof,” Scott Noakes explains.

“We’re in a really strong position going forward,” Martin says.

“There’s a perception that the industry is completely overrun with work. The commercial sector isn’t by any means at full capacity, it’s business as usual.

“We have placed ourselves in a really strong position, we have the capacity to fit in that work, whether it’s big or small

Clyne & Bennie Plumbing expand into North Canterbury Master Plumbers Clyne & Bennie have opened a new branch in Rangiora in a bid to better serve the North Canterbury District.

Plumbing co-director Martin de Gouw said the new Rangiora branch has proved a cost effective means of taking their brand into a new service territory.

“As well as that, the guys we have on board with us for that region, all live locally so they have vast local knowledge and a real will and desire to serve their own communities,” he said.

Clyne & Bennie provide the full scope of plumbing, gas fitting and drain laying services to commercial and residential construction sectors.

Members of Master Plumbers, Clyne & Bennie Plumbing also operate an online plumbing store where customers can compare the latest prices and select and purchase products. For more go to www.plumbingshoponline.co.nz Locally owned and operated for over 60 years PLUMBERS • GAS FITTERS • DRAIN LAYERS • HOME HEATING • BACKFLOW PREVENTION

DESIGN BUILD SOLUTIONS • DRAIN CLEANING - CCTV • ECOPLUMBING SOLUTIONS

ALL WORK GUARANTEED

phone 0800 374 737 | email: plumbers@clyne-bennie.co.nz | Christchurch and Rangiora | web: www.clyne-bennie.co.nz | www.plumbingshoponline.co.nz www.canterburytoday.co.nz February/March 2014 | 57

Property & Construction | Griffbuild

A brotherhood in building For brothers Tony and Nick Griffiths, going into business together was a natural step.

They’re both qualified builders keen to contribute to the Christchurch economy.

So the development of their company, Griffbuild Limited, seven and a half years ago just made sense.

The residential builders The company is primarily focussed on the residential market, but also undertakes light commercial work.

Griffbuild has built a number of new homes around Canterbury, including a spec house that was built to a high standard and sold at a good price. The company has bought two sections at Lincoln and hopes to build two more spec homes on them this year.

Tony Griffiths says while Griffbuild doesn’t aim at the high-end architectural housing market, it builds quality family homes that are comfortable and a pleasure to live in.

His team works with clients to help create their dream home and has the skills and expertise to include a wide range of architectural features.

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Griffbuild owners and brothers Nick, left, and Tony Griffiths

Griffbuild can build any style of house you want; single or two storey, in any building material and with a wide range of finishes.

The company doesn’t offer any set plans of its own, but prefers to create something unique for each customer.

Tony says most new builds over the past couple of years have been outside of Christchurch, while work in the city has mainly involved earthquake repairs and extensions.

“We do quite a bit of work in North Canterbury for dairy farmers,” he says. “In Christchurch we’re doing extensions, which is for people who want to add on a couple of bedrooms or a new bathroom.”

About Griffbuild • Griffbuild is a family building company owned by brothers Nick and Tony Griffiths • It undertakes new residential builds and has recently completed and sold a spec home. Two more spec homes are planned for 2014 • Griffbuild complete a large amount of earthquake repair work and is a registered builder with Fletchers • The company is currently doing the interior fit-out of The Bog Irish bar and restaurant on Victoria Street and hopes to do more light commercial work in 2014 • Griffbuild employs only quality builders and works with a core group of trusted subcontractors.

Nick and Tony are keen to grow their light commercial work as the rebuild of Christchurch starts to take off. Griffbuild is currently completing the fit-out of The Bog Irish bar on Victoria Street.

The original Bog in Cashel Street was lost in the February 2011 earthquake, but the new Bog is due to reopen within the next couple of months.

Griffbuild is doing the interior fit-out of the new bar, which is being built in a similar traditional style as the previous bar. Tony Griffiths hopes they will pick up another light commercial bar or restaurant fit-out this year.

A fresh approach to insurance and mortgage broking.

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58 | February/March 2014 www.canterburytoday.co.nz

Property & Construction | Griffbuild

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Building beautiful new homes is what Griffbuild in Christchurch is all about

Award winning growth Griffbuild Limited in Christchurch was named fourth fastest growing company in New Zealand in the Deloitte Fast 50 for 2013.

The company is now looking at more substantial insurance-based rebuild and repair work for 2014.

Tony Griffiths says their accountant put the company into the Deloitte Fast 50 competition. The company won the South Island competition and then placed fourth in New Zealand, based on turnover.

Tony and Nick were delighted by the win and the success of their business to date.

Griffbuild has enjoyed substantial growth in subdivisions, particularly in West Melton and Prebbleton, in recent years.

The company was quick to get onboard the earthquake repair market and has been doing repairs for the past three years.

“There’s a lot of competition out there but we get along well with Fletchers. We’d like to get into more insurance repair work next year, as it’s mostly just been EQC work so far,” Tony says.

“About half of our work is repairs at the moment. Some jobs might have 12 subcontractors involved but others are just painting and plastering. We’re currently doing a lot of work in Woolston, Ferrymead and

on houses up on the hill, but it’s all under $100,000. The average repair job takes four weeks and we work hard to get people back into their house as soon as possible.”

Focus on quality Tony says the small team is focussed on providing the highest quality building job.

“All our finishing work and detail work is high-end. Nick and I keep an eye on that.”

He and Nick plan to keep the family business at a manageable size and don’t want to employ more than 10 staff. However, they’re hoping to take on another two or three staff next year.

“

There’s a lot of competition out there but we get along well with Fletchers. We’d like to get into more insurance repair work next year, as it’s mostly just been EQC work so far.

- TONY GRIFFITHS

“We’re looking for more growth but we don’t want to get too big. We have enough work as we are.”

”

Griffbuild works with a core group of high quality subcontractors, which Tony says is a great team of quality tradesmen.

Being honest and open is what it’s all about for the team at Griffbuild in Christchurch.

Tony says he and his brother Nick are straight up people. “We like having a beer with the client at the end of the week. We don’t advertise and we haven’t had to – it’s all just been word of mouth. Nick does all the pricing and scoping and I run the guys on-site. It comes down to being straight up and honest.” CT

<

Griffbuild is busy doing earthquake repairs and extensions in Christchurch

Griffbuild Limited 657 Weedons Ross Road RD6 Christchurch T (03) 961 1141 M 021 222 4899 E griffbuild@hotmail.com www.griffbuild.co.nz

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www.teonn.co.nz www.canterburytoday.co.nz February/March 2014 | 59

Property & Construction | Clark Construction Before

Building it better A quarter century in business is a significant achievement for any company in any industry.

But when you take into consideration how tumultuous the last five years have been in Canterbury – the financial and physical landscape has been devoid of any real stability – it makes 25 years of successful operation even more impressive.

In 2014, Clark Construction is celebrating this milestone and everything it took to get there. Specialising in a broad range of construction services, the business is fiercely loyal to its market embracing new clients, challenges and construction projects every year.

History When original founder David Clark established Clark Construction 25 years ago even he may not have anticipated the true potential of his enterprise. Having been a structural engineer in the Christchurch market for some time, he ventured out on his own in pursuit of autonomy and the opportunity to meet demands for pre-cast and general building work.

Clark Construction has retained this modus operandi throughout the years, but it has significantly diversified since inception to accommodate evolving needs and preferences in the market. Today, David Clark no longer leads the company, although his strength, determination and ingenuity are still at the heart of the operation.

General manager Aaron Lewis is at the helm of Clark Construction and has been involved with the business since 2001. “Up until the early 2000s we were focused very much on structural engineering, precast concrete

work and consultancy. We still do this today, but around that time, we added a draughting division to the business,” Lewis explains.

“I was involved with the company as a shareholder from that point addressing the business side of things, but continued to gain experience in the industry working for major players like Fulton Hogan. In 2010, I came in to run the business and became the primary shareholder. It was my intention to really grow and boost the construction side of the business.”

Celebrating 25 years in business is something that Lewis and his team are understandably proud of and when Lewis reflects on the incredible progress the business has made to date, he says it is difficult to pinpoint exactly what helped Clark Construction grow such strong wings.

“I think one of the major milestones for the business was realised following the Canterbury earthquakes. It was an exceptionally difficult time for everyone and we wanted to develop Clark Construction further in a way that would allow us to respond effectively to the new demands for construction services.

“Our specialist construction division was established directly after the first earthquake and we feel very positive about the role it plays in the earthquake recovery.

“As a company that prides itself on lateral thinking and outside of the square challenges, we have been engaged to work on a number of high profile projects with very unique challenges.”

After

going to cost twice what he was entitled to from insurance to fix it. We had other ideas for him – ideas that worked and we got that job done.”

Clark Construction has also earned itself quite the fan club in the Governors Bay community having successfully completed the local pool so it was up and running for summer.

“That was a reasonably tall order to get that reopened in time for Christmas, but we love to rise to these sorts of challenges.”

With strong networks in place and contracts established with Christchurch City Council and City Care, the business is playing an integral role in the repair, rebuild and revitalisation of critical physical infrastructure throughout Christchurch.

Each and every project is approached with care and consideration for the environment and utilising the best possible products.

With perseverance and innovation as its key commercial companions, Clark Construction has taken on a number of projects that many said couldn’t be done.

“We are spending more and more time working with natural timbers. We were always very much a concrete based business, which is technically a natural product in a way, but as a business and even as an industry, we are really working to get our heads around the potential of timber in terms of structural repairs.

“One challenging project in particular was the repair and strengthening of Linwood Crematorium Chapel. It is a building from the 1930s and the owner was told that it was

“We are treating timber as a viable and often better alternative - using timber design alternatives instead of concrete. We have really shifted our focus to that.”

• • • • •

Maintenance Support Structural General Engineering On Site Welding Earthmoving Repairs

Techsure Services Ltd Techsure Services Ltd is a Christchurch based engineering company with full workshop facilities, offering a complete range of structural, maintenance and project management services to Canterbury and the wider South Island.

Build It Christchurch Build It Christchurch takes pride in providing its customers with topnotch service and workmanship at very competitive rates. Build It offers a multitude of services and can help you with new homes, renovations and alterations, earthquake repairs, as well as general maintenance.

Geoconsult Geoconsult is a team of professional geotechnical engineers with a wide range of experience and expertise within the geotechnical and geological professions. Currently, it has more than ten staff members between its two offices in Auckland and Christchurch.

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60 | February/March 2014 www.canterburytoday.co.nz

Clark Construction would like to sincerely thank the following partners for their services and support:

Property & Construction | Clark Construction

Geoconsult provides geotechnical investigations for: » Pre-purchase appraisals » Liquefaction assessments » Residential & commercial buildings Before

All of Clark Construction’s environmental policies are about establishing and maintaining the highest standards.

“We ensure all of our staff are well versed and instructed when it comes to environment policies, compliancy, obligations and best practise. We also put a lot of focus into minimising waste – not using what we don’t need.”

As a medium sized enterprise employing 15 staff, including five apprentices, Lewis appreciates that all his staff must be singing from the same song sheet. “We are based in Christchurch and Wellington – the draughting side of the business is run by three staff from there.

“When I recruit staff I think the most important thing is that they have an interest in the construction industry and they are willing to learning everything there is to know. We can’t afford to employ people that just want a job.

“We like our staff to not be too fixated on construction alone – we pride ourselves on the fact that our staff are all-rounders who don’t shy away from a challenge. We look for people who want to have a go and diversify their skills through exposure to both residential and commercial work.”

Clark Construction facilitates and cultivates an interactive working environment by training its staff in-house and by buddying up new apprentices with experienced tradesmen. “I have a lot of experience on the training side of things and am confident about what works.

“I’ve spent quite a bit of time writing qualification material for the Building Construction Industry Training Organisation (BCITO) who run all the apprenticeships.

“I’ve worked with them on cement and concrete qualifications, and also sit on the advisory groups for the building industry, so I am able to apply all of my own learning within these realms to my own business.”

In the coming years, Lewis will be focused on building on what has already been established, as well as diversifying the business even further.

“We are an innovative business – this expression sums us up straight away. When clients ring us with tricky jobs we take them.

We are not just a building company – we are really strong on the design aspect and are very solutions orientated.

“For the future, we do not want to lose this focus or our quality workmanship. We all strive for this. We want to remain the size we are, so we can retain our personalised service and continue to interact with clients on a one on one basis.

“Our five year plan is to build on what we already have and to keep adding to our expertise areas.”

» Subdivisions

After

Services Clark Construction works across four key divisions including project management, draughting, specialist construction and general construction.

An exhaustive list of what each area entails can be found in the fact file included in this story, but some of the key services include: Precast shop drawings The supply of precast shop drawings involves taking the information supplied by the structural engineers, architects, mechanical engineers and electrical engineers, as well as extracting all of the information that applies to each precast element and producing one single drawing of that element for the precast factory to use to complete the manufacturing process.

Clark Construction manages this process with an aim to producing the highest quality precast shop drawings in the best possible timeframe to minimise downtime.

The business believes in building solid professional relationships and maximizing communication with its clients in order to achieve accurate and efficient results.

Clark Construction uses the latest AUTOCAD programs and actively upgrades to stay in touch with technological developments. It provides 2D and 3D precast shop drawings to the construction industry.

Concrete crack repairs Cracks appear in concrete for a variety of reasons and although some of them are just considered part of the life span of concrete and require no attention, others can have a major effect on the structural integrity, or the look of the surface.

“

We are treating timber as a viable and often better alternative using timber design alternatives instead of concrete. We have really shifted our focus to that.

”

- AARON LEWIS

The business does not align itself with one particular supplier for the products used as there are various suppliers on the market with systems that provide different results.

Ultimately, it bases its product selection on whatever is the best product for the job itself.

Structural Building Repair Clark Construction provides a full design to completion service for upgrading existing buildings to the new N.B.S standards. With a specialist team of engineers and quality trades people no project is out of reach if it makes economic sense. CT Clark Construction E info@clarkconstruct.co.nz E aaron@clarkconstruct.co.nz www.clarkconstruct.co.nz — Advertising Feature

Geoconsult is a proud supplier to Clark Construction.

Cracks that affect the structural integrity of the building must be checked by a structural engineer to determine whether the concrete element needs to be replaced or repaired.

Congratulations for 25 years in business.

A common repair method is to inject the cracks with an epoxy resin using a special system that basically restores the structural integrity if completed properly.

Other cracks that may not immediately affect the structural integrity may do so over time, when moisture eventually makes its way through the crack and begins to rust out the reinforcing steel inside the concrete.

Although cracks of this nature do not require a full crack injection, they can be ground out and filled with a special two-part epoxy which will protect from moisture intrusion going forward.

Clark Construction is a specialist with this type of work and provides accurate QA information to ensure your cracks are repaired to a high standard.

With dedicated equipment for: » CPT, SDMT and Dynamic Probe testing

www.geoconsult.co.nz Congratulates Clark construction on their 25th anniversary

m. 021 521 101 p. 03 960 3552

w w w .b uildit .n et . n z

38 Leeds Street, Phillipstown, Christchurch Phone: (03) 281 7737 Email: office@geoconsult.co.nz

www.canterburytoday.co.nz February/March 2014 | 61

Property & Construction | Kidson Construction

A family company with family values As the construction boom accompanying the Canterbury rebuild gains momentum, Kidson Construction is gearing up for a monumental 2014.

Builders’ House of the Year 2007 and 2010, is testament to the attention to detail and eye for excellence that runs throughout Kidson Construction.

Last year the company celebrated its milestone 50th anniversary and a restructure sees the CEO position transferred from Matthew Kidson, to sister Katrina, in the company their father Brian Kidson founded.

Katrina Kidson says the company is perfectly equipped to assist in the Canterbury rebuild and with seismic strengthening skills. “Our strategy is to focus on how we can use our Nelson resources to support the rebuild.

Kidson Construction is a civil engineering and construction firm established by Brian in Nelson in 1963.

“This worked well for the construction of the Countdown Supermarket in Ferrymead where we sent precast panels to Christchurch with a crane and crew to assist with the erection. Support from regional firms will become important as labour and materials become scarcer in Christchurch.”

The 40 employee company has developed a reputation for excellence that has seen it secure and successfully deliver a wide variety of the region’s civil infrastructure projects from water and waste-water infrastructure upgrades, through to the seismic strengthening, design and construction of a wide variety of institutional, commercial and industrial buildings.

The swath of awards afforded to the company during the years, including Registered Master

When Brian Kidson began the business half a century ago, it was little more than a few employees and the boss was swinging a hammer. Today the company tackles large scale, complex construction contracts on a regular basis.

All construction skills will become scares and the critical skill of project management particularly so. Kidson has a depth of skills in this area with the appointment of Rob Edmonds with a Masters in construction management, as Kidson’s construction manager.

>

Ruby Bay Bypass

Rob returned to New Zealand 18 months ago after building multi-storey buildings in the Middle East and this experience in previous construction boom in Dubai will be invaluable.

Kidsons is no strangers to working with specialised civil infrastructure in the South Island and its reputation for excellent execution has been praised throughout the industry. With a track record of quality precast work and strengthening historical/ heritage buildings, the team will approach any task with an abundance of knowledge and experience in-tow.

The changing of the tides Kidson Construction is very much a family company. Founded by Brian Kidson and run successfully by son Matthew Kidsonfor the past eight years, the title of CEO is now bestowed upon daughter Katrina.

TOP OF THE SOUTH PLUMBING SPECIALISTS

Katrina has worked as a director within the company for four years and she now

looks forward to steering the ship into exciting territory.

Katrina studied civil engineering at Canterbury University and following her graduation in the early 1990s joined the Dunedin office of engineering consulting firm Royds Garden (which is now called MWH).

Throughout her 17 years with MWH, Katrina held a variety of roles in Dunedin, Christchurch, Thames, Auckland and Sydney that spanned project and programme management, team leadership, client relationship, strategic and change management, and culminated in her position on the Asia Pacific Leadership Team where she was responsible for leading organisational change.

Katrina’s strong performance across every aspect of her diverse career has led to her becoming a well-respected and highly sought after executive in the infrastructure industry.

She has held a number of challenging leadership positions, most recently as the CEO of Isthmus (one of the country’s leading CONGRATULATIONS TO KIDSON CONSTRUCTION ON 50 YEARS IN BUSINESS.

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No job is too big or too small

Congratulations to Kidson Construction for their 50th Anniversary

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Nelson Phone 03 547 9111 62 | February/March 2014 www.canterburytoday.co.nz

Property & Construction | Kidson Construction

Testimonial – Ruby Bay Bypass Kidson Construction was chosen by Downer as a subcontractor for the Ruby Bay Bypass project in October 2009 to design and build the seven major culverts. Kidsons handled all work scope changes in a timely and professionally manner and executed them in a ‘best for project’ manner. Downer was very pleased with Kidson’s performance and would not hesitate to use them again.

”

– Marc Papke, project manager, Ruby Bay Bypass Project, Downer EDI Works design consultancies). Katrina hopes her appointment as CEO will motivate young women entering engineering.

“Over my 20 year career I have been lucky enough to experience a diverse range of roles that have inspired and challenged me.

My engineering degree has enabled me to develop sustainable infrastructure that strengthens communities.

“This work has never been as important or rewarding as it is now with the major and challenging programmes of work currently underway in New Zealand such as the Canterbury Rebuild.”

Proven performance The company motto speaks volumes about the previous work and also the track record of the current CEO, Katrina Kidson who is breaking the mould of construction company CEO being a male dominated position.

Katrina says being one of a small number of women in engineering has helped her get noticed and provided new opportunities, but her success has come through her unique blend of hard and soft skills – something she can thank her engineering degree for developing.

“My technical training developed my analytical abilities and helped me confidently make the right, and sometimes hard, decisions, whether they are to do with projects, people or organisations, while my interpersonal skills have helped me develop strong and enduring relationships.

“Both attributes are critical to my leadership success and will be vital as I work together with our executive team to strengthen and grow Kidson Construction.”

The Nelson-based company is not resting on its laurels now it has entered its 51st year of business. Katrina Kidson believes the company is ideally positioned to assist the rebuild of Canterbury and as Christchurch looks for local, reputable companies to deploy, Kidson Construction certainly has an enviable construction CV. With regional knowledge of Canterbury and a large range services on offer, Kidson Construction is on-hand to tackle the scale of a city rebuild with a refined touch of quality gained during the past half century.

The company weathered the economical downturn of years gone by and is now looking forward to what 2014 and beyond beholds.

Former CEO Matthew Kidson will continue to work closely with Katrina, and both are looking forward to building on an ideal platform for expansion.

>

“

“We have an enviable track record of successful, quality projects that span retail, commercial, institutional and industrial buildings and infrastructure. This track record, together with our strong partner relationships, provides a very solid foundation for company growth,” Matthew says.

The upcoming year can certainly be a launch-pad for ambitious, forward thinking construction companies in the Canterbury region and Kidson Construction is gearing up to deliver its proven track record in the competitive environment.

Woolaston Estates

Kidson Construction has all of the above in droves and like Christchurch itself, is on the rise.

Restructures in the office will only help as one of the few female-led construction companies in the country looks to prove that the future of the Canterbury landscape, doesn’t have to be a man-scape! CT Kidson Construction Ltd 3 Kidson Place Nelson T (03) 547 9619 E Katrina@kidson.co.nz www.kidson.co.nz

The Year of the rebuild With 2014 touted as the year the nation’s economy rides the wave of economic stimulus afforded to us by the Canterbury rebuild, it is time the top construction companies laid credentials down and vied for the top contracts.

After all, the rebuilding of a city should only be done by trusted, reputable, skilled contractors with a CV indicative of their potential.

”

WE’RE THERE WHEN YOU NEED US

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DEMOLITION CONTRACTORS

• • •

We built a really great relationship with Kidsons - we were allowed to design as we went without being put over the barrel with charges. The construction went well and we solved problems together around a table resulting in a building far better than we would have got with a dry plan.

”

— Advertising Feature

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Property & Construction | Kidd's Cakes and Bakery

New café gets up and running It’s been a long time coming, but Kidd’s Cakes and Bakery is now up and running in its large new bakery and café on Cranford Street.

Kidd’s Cakes and Bakery is an icon in Christchurch and is well known for its awardwinning pies and delicious baked goods, as well as its spectacular range of wedding and specialty decorated cakes.

Exciting new café and meal options Kidd’s Cakes has recently moved into its large new two-storey, purpose-built premises next door to its old bakery on Cranford Street. The new building was officially opened in January and was built by CanForm Structures Limited.

Owner Martin Meehan says there’s no comparison between the new building and the old.

“We’re more than double the size we were previously,” he says.

“We’ve now got a café, which is a new addition to our service and is not the usual bakery café you’d expect. We employ two chefs and we’re serving breakfast from 7am, seven days a week. We have a lunch menu from 11am and a choice of three salads every day, along with brioche, pasta and some unique cabinet food, or you can just come in for coffee and a slice of fresh cream gateau.”

Bigger bakery means bigger choice Kidd’s Cakes’ bakery is now located upstairs in the new building and has doubled in size.

The new bakehouse upstairs has large new freezers and coolers, which it didn’t have before, with a lot of new machinery bought for the new premises.

“Our new machinery automates the bakery and takes a lot of the grunt out of it. We have a new automated pie machine and Tagliavini computer-controlled Italian ovens,” Martin says.

“We had 30 staff squashed into our old bakery but we’ve gone up to 40 people in the new building. The building is incredible and our bakers love it. The bakers have a fabulous view of the Port Hills while they work. The facilities for staff are so much better.

“We’re increasing our production and we’ll be able to get a lot more new products out, as we now have room to display them downstairs. We’ll have a bigger range of quiches, Danishes, brioche. We’ll also have a much bigger range of artisan breads, while Kidd’s Cakes will continue to make all the old favourites.”

Kidd’s Cakes now has 34 onsite car parks and full disability access and toilets.

Choosing the right cake is even easier Engaged couples or customers planning a special celebration will now find it much easier to choose the perfect decorated cake from Kidd’s Cakes and Bakery in Christchurch.

Following its move into large, new premises in Cranford Street in early January, Kidd’s Cakes now has a separate area for wedding cake consultations, where customers have the room to choose their cake at their own speed.

“We’re planning to have wedding cake evenings, where we bring groups in and use the café to have samples of flavours and consultations,” Martin says.

Kidd’s Cakes has been creating beautiful cakes for customers since it first opened in 1986.

Over the years it has produced more than 100,000 special occasion cakes, with its cake decorators providing expert advice.

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64 | February/March 2014 www.canterburytoday.co.nz

We are proud to be associated with Kidds Cakes and wish them every success with their new bakery 11 Lunns Road, Christchurch PHONE: (03) 339-2617 EMAIL: info@activerefrig.co.nz

Property & Construction | Kidd's Cakes and Bakery Challenging building project Kidd’s Cakes and Bakery is located on a highprofile Christchurch site with a large amount of traffic going past.

For the head contractor it was always going to be a challenging build, combined with the location and its exposure to traffic, not to mention its famous pies and great reputation.

Ask CanForm Structures managing director, Simon Geary what he thinks and the answer is almost the same except for one thing: “don’t forget about the swamp”.

Because that’s what St Albans is, while the project was a reasonably heavy structure with state of the art technology built to 100 percent plus of code.

“Most assume the two storey building has offices to rent on the first floor, when actually the first floor is where main bakery is,” Simon says.

“The Meehan family have been bold enough to invest in this project so we have a responsibility to make it happen for them, but that’s not to say it’s been a walk in the park. It was a project with an engineering spec that includes compression and tension piling systems supporting and holding down a series of ground beams, stairwell and lift shaft, and that was just getting out of the swamp.”

Kidd’s Cakes and Bakery is now offering an even bigger range of its delicious baked goods, including: • Pies and savouries • Cookies, biscuits and slices • Truffles, sweets and small cakes • Muffins and cupcakes

But if you’re passionate about building like CanForm Structures is, you understand why engineers are designing this way, which helps when you build these projects.

• Filled rolls and sandwiches

“At the end of the day we really enjoyed the challenge,” Simon says. “Having said that, it seemed to rain every day for the first two months, and shortly after that it snowed. We had no choice but to cover our casting beds; we couldn’t not. We were casting all of our precast components on site and had to keep to the programme.

• Christmas cakes, treats and gift packs

“I’m really proud of this build; it’s been a tricky little bugger packed full of challenges and we’ve taken it all the way including the fitout. John the project foreman and our guys have done a great job. Our back office project managed the build and we’ve had a good relationship with our subcontractors, as well as good back up from Wayne Fleming (Rick Proko Design) and James and Blair from Structex.

“I would like to think it shows prospective clients we’re more than concrete boxes and that Canform Structures Ltd as a head contractor is a realistic option for any

• Creamed cakes • Specialty breads, buns and rolls • Wedding cakes

“We also have a heat exchange that feeds into the hot-water system.”

In addition to its new technology, Kidd’s Cakes is taking its management structure up a notch, with the employment of a new production manager.

Kidd’s Cakes and Bakery 244 Cranford Street St Albans Christchurch T (03) 355 6921 E kiddscakes@clear.net.nz www.kiddscakes.co.nz

“That’s a major step for us, as the business has just got so much bigger,” Martin says.

“Our production manager will oversee the changes we’re making to how we run the bakery. It’s just a more efficient way of making all the products, because we have the room to do so. CT

CanForm Structures Limited T 027 288 6192 E simon.geary@canform.co.nz www.canform.co.nz — Advertising Feature

• Photo and picture cakes • Birthday and event cakes • Gateaux and desserts • Gluten free cakes, treats and savouries • Brioche, danish, artisan breads • Cheesecakes.

commercial and industrial building in $1-8 million range.”

GoBake and Golden Day have proudly been supplying Kidds Cakes since… well forever!

Kidd’s Cakes and Bakery has a new state of the art refrigeration and heating system in its new Cranford Street site.

Martin Meehan says the liquid glycol refrigeration system is set at about -12degC but doesn’t freeze. “The liquid glycol is held in a tank upstairs and is pumped around the cabinets. There’s no noise from the cabinets,” he says.

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to Kidds Cakes for 27 years.

04 385 7424 info@starlinedistributors.co.nz

www.canterburytoday.co.nz February/March 2014 | 65

Transport & Motoring | Canterbury Movers

Helping Cantabrians on the move When you’re on the move here, there and everywhere, you want helping hands to do the heavy lifting and hauling. Understandably, you want these helping hands to be professional, educated, and willing to go above and beyond.

It’s your prerogative who you pair up with in an already competitive market, but if you’re looking for all of the qualities above and then a whole lot more, you’ll meet your professional match in Canterbury Movers – the original Canterbury removal company that doesn’t just talk the talk.

With more than a decade of experience in bringing superior removal services to Aotearoa, this business is a respected, renowned and robust mover and shaker of Canterbury’s commercial landscape.

Accountability counts for everything The moving industry can be a dog-eat-dog kind of environment and you’re likely to lose your footing fast if your professional feet are not firmly on the ground. There’s certainly no time for a pie in the sky mentality, or a whimsical marketing plan – the only thing that will keep you in the game is a compelling offering.

And to make it to the top, you need that much more.

Canterbury Movers was arguably always destined for greatness, because it was born out of the absolute desire to create something unique. Owner and operator Pat McMahon was agitating for change – he knew clients deserved better and he was prepared to be the one that created something not only better, but bolder and stronger too.

“The business came about 12 years ago now.

I have a strong corporate background and prior to Canterbury Movers, was working for a couple of the bigger corporate players in the removal industry,” he explains.

Although Pat concedes this professional recipe resonates with some, he had other ingredients for success – and sustainable ones at that. “Having a removal service being run by people offshore in a small place like Canterbury just doesn’t work. And if it does work, it doesn’t work for long, or isn’t the right kind of service. I wanted to start my business with accountability and personality as the founding thoughts, and I did.”

For moves within or out of Christchurch domestic or international.

Removals

Farm relocations Moving all elements of a farm from residence through to farm machinery, stock and employees nationwide.

Storage – long or short term

Pat counts ‘accountability’ and ‘personality’ as being two of the strongest commercial traits of Canterbury Movers. He has purposefully and strategically introduced these qualities into his business because he has seen ‘the other side’ so to speak.

Proud to support

Packing

Across the street or across the world, Canterbury Movers has its clients covered all over the globe.

“The long and short of it all is that I wanted more for the clients we were working with. I felt they deserved and needed more. These businesses I was working for were local corporates in the beginning, but gradually, they sold off their assets to Americans and became faceless organisations. From there, accountability and personality were lost.”

“You know, it never sat well with me that we had local businesses being run by international conglomerates. If our clients ever had an issue, it went to a national claim centre or they were flogged off – the service wasn’t personalised, and I wasn’t ok with that.”

Its services include:

Fully monitored for fire and intruder, as well as being insurance approved and very secure.

Comprehensive insurance Insurance includes full transit cover, storage, mechanical and electrical.

Vehicle and pet relocation Cars, boats and pets can all be looked after thanks to a safe and secure service.

House and section cleaning When furniture is shipped out of the property, clients can too with a no-hassle service available for house and section cleaning.

Import and destination services Canterbury Movers associates are MAF and New Zealand Customs approved.

INSURING WHAT MATTERS TO YOU & YOUR BUSINESS

For your storage and packaging requirements Proud to be associated with

Canterbury Movers www.storageking.co.nz

Storage King Ferrymead 980 Ferry Rd & Storage King Riccarton 444 Blenheim Rd 66 | February/March 2014 www.canterburytoday.co.nz

03 384 4801 03 343 1500

BUSINESS

|

PERSONAL

Fire, flood, earthquake, burglary and accidents can cause damage to your assets. Insurance cover protects all those assets - whether business or personal.

Proud to support Canterbury Movers Ltd 69 Tancred Street Ashburton 7700 Phone: 03 308 9612 | Fax: 03 308 9030

W W W. R O T H B U RY. C O . N Z

Transport & Motoring | Canterbury Movers

Services Having served the removal industry for a total of 25 years, it’s fair to say Pat not only knows his stuff, but he’s a pioneer of sorts when it comes to revolutionizing the way things are done in his professional world.

“I have done every facet of moving work dating right back to the days when I worked for the large corporates. I have experience in farm relocations, which are always an incredible challenge, right through to moving organisations like Inland Revenue and its 2500 staff.

“My background is broad and involves exports and imports, and destination services through to line-haul throughout New Zealand and across the ditch in Australia.”

In the early days, the lion’s share of Canterbury Movers’ work was derived from Pat’s already established and robust relationships and networks. “We did a lot of subcontracting back then to get on our feet, and from there, really built up our own clientele.

“The clients we attracted thanks to our growing reputation during this time, as well as our strategic partners within the market, could see that we had a point of difference, and they appreciated that. Our objective was to always provide a boutique relocation service.”

And that’s exactly what Canterbury Movers has done.

People are everything Working at the heart of Canterbury Movers’ unbeatable boutique service is a team that thrives on a challenge. Made up of a collective of lateral thinking professionals who have a genuine love of the job, this business team maintains an unwavering commitment to its clients and projects.

“Reputation is everything for us – our strong reputation has prevailed throughout the years thanks to the dedication of our employees.

Their attitudes towards the job at hand pay incredible dividends, and are a large part of why we get so much repeat and referral business.

“It means a lot to me that I have hardworking, trustworthy, sharp and professional staff working with me. One of the pre-requisites for securing a job with us involves going through a vetting process. It is very important to us that all our staff members have a clean slate and have comprehensive experience in the industry.

“We do have staff who come in with no experience, but we always put them through an intensive in-house training programme and they learn all of our policies as part of this programme.”

With the thick end of 65-70 years experience between several of the senior staff at Canterbury Movers, the business is well equipped to punch above its weight despite being smaller than some of its competitors.

“It is key for us to have the right people in the right positions looking after our clients, and a number of the big commercial players, businesses and names out there work exclusively with us because we always deliver on what we promise.”

There have been a number of sporting stars that have worked with the company, and its portfolio continues to burgeon even more following the Canterbury earthquakes and the influx of work that has come with that.

“With all of the earthquake work – relocations needed within both the residential and commercial sectors – we are dealing with more work than ever before, and love rising to this new challenge.

“We have also been sought out by a number of the large insurance companies who choose to work with us on a regular basis. We are by no means the least costly option within our industry, but we are the best. We know this, our clients know this, and this is why we attract and retain new clients.

Canterbury Movers would like to thank: • Able Logistics • Commercial Vehicle Centre • Storage King • Attwoods Packaging • Rothbury Insurance Brokers.

“We attract clients who want great service, clean and modern trucks to be servicing them, and sleek, smart staff members. We tick all these boxes.”

With significant equity within the business, Canterbury Movers is rock solid – not able to be shaken by the physical or economic climates that wreak havoc on so many others.

A strong financial position also ensures Pat is able to acquire the latest and greatest assets as they hit the market.

“We really take pride in the fact that we are able to provide modern, new trucks and not older trucks that have done a million kilometres or anything like that. There wouldn’t be too many smaller businesses out there that would be in the position we are. A position which means we are able to acquire new assets as we need them.”

Canterbury Movers incredible success is by no means taken for granted, and Pat says he is focused on paying it forward as much as possible. “We have always done our best to help out behind the scenes in a very discrete way, and we now want to establish a charitable trust in the public space.

“We want to help out youth, and give people that need it a helping hand up, but certainly not a hand out. By taking this trust public, we will hopefully be able to draw attention to its existence, and generate even further support for those who need it.”

Watch this space.

CT

Canterbury Movers 5 Duchess Lane Christchurch PO Box 16478 T (03) 379 5445 E ipad1@canterburymovers.co.nz www.canterburymovers.co.nz — Advertising Feature

Able Logistics Ltd. Able Logistics Ltd specialise in electronic removal and storage, throughout the South Island, at a competitive rate

Commercial Vehicle Centre, South Islands Sales & Service Centre for UD Trucks are proud to be associated with Canterbury Movers.

From dismantling to re-assembling, wrapping to packing, unpacking to storing…we do it all!

216 Annex Road, Christchurch Ph: 03 342 4172 | Fax: 03 342 4173

8 Waterloo Road CHRISTCHURCH Ph. 03 349 0044 Fax. 03 349 5464

WE MAKE MOVING EASY Ph 379 5445 www.canterburymovers.co.nz www.canterburytoday.co.nz February/March 2014 | 67

Transport & Motoring | Steve Welford Automotive

All encompassing automotive shop When your car is not running well, you want it fixed as quickly and cheaply as possible. Then look no further than Steve Welford Automotive Limited in Christchurch.

The Sydenham business offers a comprehensive automotive service on all types of vehicles, from the family car, fourwheel drives and light commercial, to vintage and classic cars.

It undertakes wide range of work, including general mechanical repairs, full and comprehensive diagnostic work, warrants of fitness, lubrication and servicing and full engine overhauls.

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Steve Welford, right, has extensive experience within the automotive industry

25 Aldwins Rd Linwood Christchurch 8062

Phone: 03 381 2332 Fax: 03 351 3350 Email: powersteering@xtra.co.nz www.powersteeringshop.co.nz

• Cambelt replacement on all models and years

• Full engine overhauls and head gasket repairs

Steve Welford Automotive has recently invested in a new diagnostic scanner from America, which is a big upgrade from its previous scanner. “It enables us to diagnose and scan 46 different makes and models,” owner Steve Welford says.

• Fuel injection and tune ups – the company can tune older vehicles through to the latest models

“We can talk to cars and find out what’s going on. We’ve always had a scanner and have been able to work quickly, but this is much faster and more powerful.”

• Clutch kits and repairs

Accurate diagnostic work is one of the Steve Welford Automotive’s main strengths. “My forte is diagnostics; not just electronic, but correct vehicle diagnosis of faults before we fix them,” he says.

Steve Welford Automotive Christchurch can repair the vehicles that other garages can’t.

PROUD SUPPLIERS TO STEVE WELFORD AUTO SERVICES

• Warrant of Fitness (WOF)

New hi-tech diagnostic equipment

Steve Welford has been in the automotive trade for 41 years and has a huge knowledge range that includes classic European and American cars. His customers have cars that date back to 1928 and include vintage and classics.

Open Monday - Friday 8.30am - 5pm

• Full and comprehensive diagnosis of problems before any work is carried out using the latest technology

• Lubrication and servicing including diesel engines

Servicing specialty vehicles

Specialising in Power & Manual Steering repairs on all makes and models.

• General mechanical repairs

Steve Welford Automotive does full vehicle inspections to the latest LTSA requirements and is regularly tested by the LTSA to ensure quality.

“A lot of vehicles come to me that have been to other garages that have spent a lot of money trying to get the vehicle fixed.

They come to me and we fix it properly for a fraction of the price.”

The Power Steering Shop

The company’s long list of automotive services includes:

“We look after a range of classic cars. I have the knowledge to look after these older vehicles because of the work I did when I was younger. A lot of garages don’t have the ability to work on them.

“We can pretty much do anything, but if we can’t we have some very good people who can help me if we need it.”

• Cooling system problems - overheating • Brake overhauls – checkups and repairs

• Suspension and steering overhauls and replacement • General automotive repairs and maintenance on all vehicles • VW Repairs • Diesel repairs • Clutch kits and repairs • Diesel servicing • 4WD repairs • 4WD servicing • Common rail diesel repairs and servicing • Fuel injection.

“

Testimonial: Undoubtedly the best mechanic in Christchurch. Having been a client of Steve Welford Automotive service for many years I frequently recommend their expertise and services to others. If you need a mechanic, auto service, car service or car repair, look no further for your auto repair auto shop.

- J Thorpe, Christchurch

BURNSIDE RADIATORS

”

& AUTO AIRCONDITIONING

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E: jimmydiscbrakes@xtra.co.nz

Cell 021 557 570

68 | February/March 2014 www.canterburytoday.co.nz

Recores, repairs, replacements - New, used Clean outs Repairs to plastic radiators Vintage radiator rebuilds Air conditioning repairs Air conditioning regassing Heater removals and refits Petrol tank repairs and relining Viscous fan refilling

03 359 4240 (24 HOURS)

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Transport & Motoring | Steve Welford Automotive

An honest and fair service Steve Welford clearly knows his stuff when it comes to cars, but says getting to know your customers is just as important. He says the people who come into his Sydenham business get just as much attention as their vehicle.

“The difference for me is that the person is more important than anything else. I go to all sorts of lengths to make sure the customer is happy. I want them coming back and bringing their friends.”

The business also makes sure it prices its jobs fairly. “I’m not the cheapest but I’m also not top end. I don’t charge for things we don’t do. We’re a good, honest, oldfashioned workshop.”

The business is run efficiently and work is done as quickly as possible. “We find solutions quickly and are always talking to the customer, letting them know what we can do and what needs to be done.”

It has a broad client base and can cater to the whole family, from Dad with his European car

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The company’s new diagnostic scanner can diagnose and scan 46 different vehicle makes and models

<

Steve Welford Automotive in Sandyford Street, Sydenham

and Mum with her SUV through to the kids with their low-priced vehicles. “We take care of the whole family and have quite a few clients who have been with us for more than 20 years. We have a very good website that gets a lot of hits and we average more than five new customers a week,” he says.

“I’m a very sensible and logical person and I put that into the diagnosis and repairing of vehicles. I have a common sense attitude to warrants and repairs. We don’t create problems; we just get on with it.”

Extensive industry experience Steve Welford grew up with cars and has had a passion for them ever since he was a young boy. His father was a mechanic in England, with Welford following him into the trade in 1972.

He started his apprenticeship with Hutchison Motors, working on Fords for eight years, and then moved to Branston Auto to get a wider range of experience.

“

A lot of vehicles come to me that have been to other garages that have spent a lot of money trying to get the vehicle fixed. They come to me and we fix it properly for a fraction of the price.

- STEVE WELFORD

”

Steve Welford Automotive’s mechanical car repairs include:

• Head gasket repairs • Cam belt replacement • Fuel injection • Tune-ups of older vehicles through to the latest models • Cooling system problems • Brake repairs and overhauls • Clutch repairs • Suspension and steering overhauls and replacement

<

Steve Welford Automotive offers a comprehensive range of automotive services

Four years on he wanted to have a break from fixing cars and becoming a sales rep for a tractor parts company, but missed the trade and moved back into it after 18 months.

Welford worked for Motor Corp, specialising in Range Rover, Rover and Honda cars, but in 1987 was asked to start a workshop in Christchurch for South Pacific Motors, which was one of the first importers of Japanese imports.

Welford gained a huge amount of experience with South Pacific Motors and is now one of the most experienced repairers in the trade.

In 1989 he was offered the chance to take over the workshop as his own, calling it South City Auto. The name was later changing to Steve Welford Automotive when a move of premises was required.

Welford’s passion for cars extends beyond the workshop. He is also a talented artist of realistic paintings of motor racing cars, as well as caricatures of touring cars.

His commissions include developing a caricature for the Australian touring car giant Perkins Motor Sport and creating a calendar for Orix Finance in 2004. CT

• Full engine overhauls

• General repairs and maintenance on all vehicles.

After three and a half years and looking for more experience, Welford moved to Trevor Crowe Motors and soon got involved with race car preparation and construction.

Steve Welford Automotive Limited 10 Sandyford Street Sydenham Christchurch T (03) 379 2062 M 0210 359 835 E info@stevewelford.co.nz www.stevewelford.co.nz — Advertising Feature

`

Makes sense to us! We understand your vehicle

STEV WELFORD AUTOMOTIVE LTD

Mechanical Repairs, WOF Testing, Full Servicing, Diagnostics, Brake & Clutch, or Engine Overhauls?

Call today 379 2062 Steve Welford Automotive 10 Sandyford Street, Sydenham, Christchurch Mobile: 0210 359 835 www.stevewelford.co.nz www.canterburytoday.co.nz February/March 2014 | 69

Transport & Motoring | Budget Motorcycle Spares

Ride on You cannot miss the bright orange paint work of Budget Motor Cycle Spares’ (BMCS) showroom on Wilsons Road North, Waltham. And as with all things there is a reason for this.

Do not let the super friendly nature of the shop staff hide the wealth of experience and advice always on offer and freely dispensed.

“We do like to be seen”, comments BMCS general manager, Bill Lewis and one half of the husband and wife team who own and run one of the South Island’s best motorcycle spares retail outlets. “It’s a little like riding a bike - always much better to be seen by other traffic!”

The moment you enter their retail premises you are warmly welcomed either by one of the staff, or by Maybelline the Welsh corgi.

May, as she is affectionately known, is the lovable shop dog and faithful mascot.

In fact two of the staff are competitive road racers and enjoy semi professional status, racing in the current New Zealand road race championships.

Jake Lewis (Bill and Ann’s nephew) is much more ambitious. Jake is the current European Cup Junior Champion and can be found working with the team at BMCS when not on race duty in Europe.

“It is such a family friendly place we often get mums and dads bringing their children to purchase their first proper riding gear - for a scooter or first road or dirt bike,” explains Ann, who takes care of the backroom administration and reams of paperwork associated with the business.

Fast BMCS facts

The friendly and helpful “no rush” service atmosphere seems to work as many of their customers have shopped with them for numerous years and continue to introduce friends and family or workmates to browse the extensive range of products.

• 20 years trading from the same site • Spacious 500 square metre showroom • Six staff with more than 140 years accumulated motorcycle experience • 1,043 tyres and 514 helmets sold in 2013

BCMS is a retailer of well-known clothing brands including, HJC Helmets, Sidi Boots, Macna and Dririder riding gear.

• 17,400 website views in 2013.

To keep customers machines in tip top condition Spectro oil, JT and RK sprockets along with DID and RK Chain is always in stock. “We are probably one of, if not the largest tyre reseller in Christchurch”, admits a modest Bill when pushed.

“Our lifeblood is our loyal customer base so we must be doing something right,” explains Bill. “We know that 80 percent of our business is repeat custom and it is reassuring that our existing customers return to us again and again.”

“

We know that as we raise our service level and quicken our customer response we will continue to attract new clients and that means good positive growth for the bottom line.

However, the real damage was far less tangible, not really immediately visible at all at first. The weekend/leisure biker disappeared overnight. Roads became unsafe, were closed or in poor condition.

Understandably, people’s priorities changed and became far removed from the need or desire to enjoy a weekend leisure ride or an off road adventure.

If 2011 and 2012 were about survival, metaphorically ‘getting back on the bike’ and navigating the “business potholes” peppering the rocky road ahead and 2013 saw the business resiliently bounce back to the extent the journey now seems like a cruise on a freeway.

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”

Business was not always so comfortable - in recent times BMCS, like nearly all Christchurch businesses, took a big hit after the two major earthquakes. “Stock was lost, the building was damaged and we had to close down for a short time to reassess our position,” explains Ann.

Proud to support Budget Motorcycle spares Level 1/105 Gasson St PO Box 7575, Christchurch 8240 Ph: (03) 343-3348 Fax (03) 343-3349 Email: bruce@williamsaccts.co.nz

The proprietors of BMCS, Bill and Ann Lewis

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“We stock most premium brand tyres including Bridgestone and Continental and if we do not have it currently in stock just check online at our website www. budgetmotorcyclespares.co.nz or place an order and we should have it here within 48 to 72 hours,” explains Bill.

With such a strong racing pedigree it is heartening to see BMCS staying close to its road racing roots while expanding and broadening its appeal to the casual weekend rider and novice in its 31 year trading life.

The BMCS Team

<

The staff are all experienced riders, who road test new products all the time. They are able to give practical advice, based on real first hand knowledge and experience.

Transport & Motoring | Geraldine Auto Restorations

Transport & Motoring | Budget Motorcycle Spares

Working on the classics One of the greatest things about classic cars, apart from being a window through time, is the way they bring people together to relive and share memories. There’s one place in Canterbury where you can celebrate your love affair with old autos and that’s Geraldine Auto Restorations.

There’s so much time, money and effort that goes into restoring old vehicles and no one understands it better than the talented team who have the insight and knowledge when it comes to full restorations and customisation.

So much so that sales turnover has surpassed pre-quake levels. For the first time in a long time, it is official - life is good – and Bill is facing 2014 with renewed confidence.

protective clothing and equipment. BMCS has been trading for more than three decades and there are now some third generation customers starting to filter through the shop.

“We know that as we raise our service level and quicken our customer response we will continue to attract new clients and that means good positive growth for the bottom line.”

“It is so gratifying to know that we are helping a new generation of riders find their wheels,” Ann says.

A Facebook page and commercial website are favoured channels for the younger set and business is growing dynamically through them. However, plenty still wish to visit the large showroom to see, feel and smell the products, not least to take the expert advice from a hands-on expert sales team.

The long awaited Christchurch recovery finally has traction; many infrastructure projects are starting. Roads are being resurfaced.

There is net population growth. All of this adds up to an environment more conducive to motorcycling in all its forms - be it commuting, touring, leisure or trail/dirt track riding. BMCS continues to be well placed to service all these sectors.

Bill is a firm advocate that if more riders used their bikes for the daily commute it would seriously help Christchurch’s congestion and parking problems. But draconian increases in ACC levies have hardly helped the two wheeled world in recent years.

Growth in the weekend leisure sector looks assured as quad and dirt bikes grow the market and riders are hooked into the sport at younger and younger ages.

Thankfully, for the most part, parents are safety conscious and happy to provide

Business confidence is more positive for BMCS as it enjoys solid growth in the leisure side of the business - those customers who primarily use their motorcycles for sport or weekend leisure enjoyment.

Maybelline, the shop corgi is perhaps a bit more sanguine in her assessment. She does not mind where the growth comes from, whether it be from the nine year old on a junior trails bike or a big, grizzly rider on a Harley, as long as they bring her a small treat, she is content to sit at their feet and give unbelievable customer service.

Maybelline has been well trained in the Lewis way and that is pretty much what you would expect and par for the course at BMCS. The ever so nice and extremely friendly motorcycle team! CT

Budget Motorcycle Spares 334 Wilsons Road North Waltham Christchurch T (03) 3771881 E budgetmcspares@xtra.co.nz www.budgetmotorcyclespares.co.nz

Wayne O’Donnell and Bruce Washington are both car enthusiasts who established the business in 2010, and the first steps of the business began with mechanical restoration.

An adjoining property combined with an expanding fabrication panel and paint shop allowed the business to recently progress onto metal fabrication, and panel and paint. The business also recently acquired vintage and classic machinery.

International restorations are on the horizon for the business which won Best Vintage and Commercial at 2013 Dunedin Auto Spectacular; a testament to the team’s genuine passion for motor vehicles.

The experienced staff of seven, including two apprentices, covers a wide range of jobs, including complete panel restorations or minor rust repairs, with a high level of professionalism and quality. Every employee is compulsively dedicated to tinker with vehicles and projects include vintage cars, tractors, light trucks, vintage prams and bicycles.

The team recently took on a complete restoration project on a 1947 Ford Jailbar, including fabricating panels, sourcing components and a complete mechanical overhaul.

Sourcing rear parts and fabricating parts with no pattern is one of the main challenges the team has to face on occasions. But challenges are a welcome obstacle to help the team develop and improve in all areas of restoration.

The business prides itself on having the right staff with the right attitude to achieve customer satisfaction, which is why in such a competitive industry Geraldine Auto Restorations stays on top of its game by maintaining a high level of workmanship and professional standards.

Whether you’re a gear head, want to relive memories, or you simply want to learn more

Thanks to the following Geraldine Auto Restoration suppliers: • Cliff Sandrey Contracting 1947 Ford Jailbar • James & Kerry McArthur 1948 Hillman Minx • Barwood Transport - 1949 Commer Truck • Heather Goodger - Allis Chalmers Tractor • John Cornelius - 1980 Alfa Romeo • PPG • RA Johnston • Spraystore. about a particular item, you’ll find auto mania at Geraldine Auto Restorations. Where every major project is photographed at each stage of restoration and a DVD is provided to the client.

Talk to the crew to find out how they can help you with your motor vehicle requirements. They love to converse with a diverse range of people from young enthusiasts to retirees. Your common interest is always welcome here. CT Geraldine Auto Restorations 34 High Street Geraldine Canterbury T (03) 693 1401 E info@geraldineautorestorations.co.nz www.geraldineautorestorations.co.nz — Advertising Feature

— Advertising Feature

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39 George Street, Timaru | Ph. (03) 687 9222 www.hcpartners.co.nz

www.canterburytoday.co.nz February/March 2014 | 71

Transport & Motoring | Vantage Auto Diagnostics

The auto experts In many ways, our cars are just like us. They have a body, an engine and above all they need to be taken care of. When we feel unwell, we’d rather visit a doctor or a GP armed with all the correct tools and knowledge to give an accurate diagnosis – Vantage Auto Diagnostics is the motor vehicle equivalent of an experienced doctor.

Although Jamie Rouse doesn’t don scrubs for his operational duties, he does have a wealth of experience within the automotive industry, gained at Vantage from the tender age of 15 and polished by overseas work in the UK and Australia.

With Vantage’s reputation and Jamie’s highly regarded knowledge and talent, the automotive diagnostic company has become a go-to for more than just the public; dealerships, warranty companies and other local garages call upon their skills and technology regularly.

“We constantly invest in the best technology available to make sure we stay in touch with the curve and try to maintain our position as a top diagnosis company in an ever-changing industry,” Jamie says.

Gone are the days of the greasy overalls and grubby hands, Jamie is adamant that technology and diagnostic tools have replaced the need for mechanics to have their heads buried in a bonnet for hours on end.

“Our technology can pin point an issue and give an accurate and very quick diagnostics saving money for the customer by reducing our labour costs. Vantage combines the latest technology with top technicians to give a complete package for our customers.”

With dealership level diagnostics and a great working environment, it is little wonder that Vantage retains it’s highly skilled team of auto electrical technicians.

“With a well structured team we have great efficiency to get through the work and keep our customers informed. We have Jamie, Jason, Sam, Vishal, James and Braden covering diagnosis and repairs, Ty reporting progress to clients and Kat working the office, therefore we have all bases covered to make sure customers get great repairs and stay informed.”

Although Vantage Auto Diagnostic specialise in problem diagnosis and technical issues on vehicles, it also deals with the more commonplace mechanical, servicing and electrical componentry repairs.

Staying ahead of the game Vantage Automotive not only has a strong local reputation, the company also fields work sent in from country wide. Many Christchurch dealerships and independent workshops often use Vantage for specialised equipment they don’t have access to. For example; dealer level diagnostic tools including BMW’s latest (ISIS), Porsche, Peugeot, Citroen, Mercedes, Ford, Mazda, Holden, Toyota, VW, Audi, Land Rover, Jaguar and Volvo.

For all its equipment and knowledge, Vantage still take on the smaller jobs mixed with the more complex ones. With a number of specialities in their arsenal, Vantage has an admirable capability to suffice almost any customer request.

Vantage services • Mechanical repairs • Electrical systems • Fuel injection • Air conditioning • Starters and alternators • Suspension and steering • Programming and coding • SRS/ABS Repairs and declarations • Warranty repairs.

Vantage is renowned for tackling the hardest of jobs and work on a wide range of European and non-European vehicles.

From a Toyota Corolla to a high-end Porsche, the Vantage team has seen them all on the workshop floor.

Located just off Cashel Street (7 Clarkson Avenue) the Vantage team, led by Jamie Rouse, is staying ahead of the curve in the automotive stakes. For comprehensive, accurate diagnosis of your vehicles issues and ultimately the best procedure to reset and restore motor parity, Vantage truly has the competitive advantage. CT

Vantage Auto Diagnostics 7 Clarkson Avenue Christchurch T (03) 377 9650 E info@vantageauto.co.nz www.vantageauto.co.nz — Advertising Feature

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Goods & Services | Ryelands Ltd

For all your office ideas We are increasingly spending more time at the workplace which means for many of those with office jobs, we are sitting for longer periods of times.

It is not uncommon for us to spend in excess of 40 hours a week sitting at our desks.

So it is vital our desks and workplaces are ergonomically functional and even aesthetically pleasing. If these criteria are met it is inevitable job satisfaction and productivity will increase too.

Eddie Soppet at Ryelands Ltd can help you create a healthier, happier workplace, with a wide range of office furniture products including sit/stand desks, tables and chairs suitable for offices and cafés, work stations, reception desks, couches, cabinetry, filing cabinets, book shelves and shelving. Ryelands really is a one stop shop for all of your office furniture needs.

Eddie has been involved in the office furniture business since 2000. He went out on his own and started Ryelands in 2006 after another office furniture company he had previously worked for closed its doors. He says opening the company was relatively easy because he already had a sound knowledge of the industry and its products. ‘’But the hard part was getting my name out there and attracting clients to my new business.’’

Ryelands initially began as a company which sold office furniture, but the business model quickly evolved when Eddie saw a demand in the market that he could meet. “So I broadened the business to include office design and made to measure furniture.’’

“Made to measure furniture is my speciality, my product is of the highest quality, it lasts the distance and importantly it is affordable.

Very few off the rack office furniture products offer exactly what you want and need while making full use of the available space, maximising usability and minimising waste,’’ he says.

Popular products Lundia Storage Solutions Ryeland’s most popular product is the Lundia Shelves; this unique shelving product comes in a static or mobile style. The Lundia Static shelving is ideal for a wide range of uses, the shelf comes in 36 standard modular sizes and is easy to install and disassemble.

The Lundia Static shelving can be easily reconfigured for easy downsizing or expanding of your filing facilities.

The Lundia Rotadrive Mobile shelving is custom made to suit any space, décor, design and storage need. The mobile shelving system will optimise valuable floor He says this move helped to diversify space in your office using 50 percent less Ryelands and set it apart from the large room than conventional shelving. The Lundia companies in the industry. “Even though shelving units are built from plantation we are a small company we compete in the grown, sustainably harvested Radiata Pine market because we have a point of difference. and is certified by Environmental Choice Most office furniture companies only sell off New Zealand. the rack products but very few businesses offer a full service from design, consent, manufacturing and installation.’’

Customers can select from either the affordable imported kit set furniture, which the buyer assembles and can be shipped to your door anywhere in New Zealand within one working week. Or you can opt for the full service office fit-out, including installation of glazed walls and made to measure furniture.

The full service includes Eddie visiting your workplace, free of charge, to discuss your needs. He then draws a design specific to your requirements and after it is approved by you the furniture is manufactured at one of his trusted joinery partners. Finally Eddie will personally install the finished product.

“The Lundia shelving systems are by far the best shelving units I’ve come across over more than a decade in this industry. Their flexibility and versatility are second to none making them ideal for any home, office or work environment,’’ Eddie says.

Height adjustable desks

Facts: • Made to measure products can be manufactured in your choice of Melteca or Melamine and are manufactured usually in 10 - 15 working days

Height adjustable desks are a “must have” in ergonomically friendly office furniture.

• Your existing Lundia shelving can be relocated to new office premises

Standing desks offer you many health benefits compared with the traditional sitting desk, which forces your body into a sedentary state.

• Ryelands can repair and recover damaged soft seating.

Standing desks allows your body to adjust and move easily flexing your muscles continuously. It keeps your blood circulating well and in turn keeps your blood sugar regulated and blood pressure level low.

Ryelands offer a range of height adjustable desks allowing you to move between sitting and standing at your desk with ease. The high quality European designs come in either manual or electric modes and both offer very quiet and smooth operation.

Eddie can arrange for the desks to be made to measure in a range of colours and are capable of supporting loads from 70kg to 150kg. “The sit/stand desks are an awesome beast and are very popular among people who are conscious of office ergonomics,’’ he says.

Customers Eddie has helped a broad range of customers to fit-out their work space including cafés, restaurants, real estate agent offices, accountants, lawyers, play centers, schools, and government agencies. Eddie is proud of his wide range of products and is willing to go the extra mile to help customers find the right furniture for their needs, “If it goes in an office I offer it,” he says.

When you use Ryelands to supply your office furniture you’re dealing with the owner.

Eddies personal service and extensive knowledge of the industry will ensure your requirements are met without a hassle. CT

Ryelands Ltd P O Box 69164 Lincoln 7640 T (03) 325 7438 E eddie@ryelands.co.nz www.ryelands.co.nz — Advertising Feature

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Phone: 03 3257438 Fax: 03 3257437 www.ryelands.co.nz

At Ryelands we offer you a broad range of Office Furniture, Seating and Shelving Solutions along with a variety of Office Accessories www.canterburytoday.co.nz February/March 2014 | 73

Goods & Services | Stihl Shop Fosters

Perfect tools for a touch of outdoor living There’s nothing like a good old Kiwi barbecue to make you feel happy and relaxed during summer. Now there’s a whole new option in cooking al fresco from Weber and Fosters Outdoor Power Equipment in Christchurch.

Fosters has begun stocking a range of the popular Weber barbecues at its large Northwood Fosters Stihl Shop, which is now open seven days a week.

The unique Weber barbecue Fosters marketing manager Rebecca HandCarter says the Northwood store has only been selling Weber barbecues for a few months, but is gaining a huge amount of interest in them.

The store sells the popular Kettle range of charcoal barbecues, as well as the famous Weber Q range.

The cooking grill is shaped to form a roof over the burner so that the fat falls harmlessly past the hot flames. With this protection you can now barbecue with the lid down at the very high temperatures needed for that amazing Weber flavour. <

The Stihl Shop at Northwood is now open all weekend

If you’d prefer to roast, just shield the bottom of the roast with some foil and lower the temperature setting. Your Q will do the rest. You now get the perfect natural convection needed for a magnificent roast oozing with flavour.

The Weber Kettle barbecue is internationally renowned and has changed the way people feel about barbecuing.

Developed more than 50 years ago, the Weber Kettle’s indirect cooking system allowed people to roast whole joints of meat with that distinct and delicious barbecue flavour. Even now the incredible flavour of these barbecue roasts still distinguishes the Weber kettle from all the other barbecues sold in New Zealand.

Fosters Stihl Shop at Northwood also stocks the large Weber gas barbecues, which come with a revolutionary Flavorizer burner system that distinguishes Weber barbecues from the rest.

Supplier of Compaction / Cutting Plant to Stihl Shop

74 | February/March 2014 www.canterburytoday.co.nz

A portable Weber barbecue is great for any occasion. They’re available from the Fosters Stihl Shop at Northwood

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Barbecuing and roasting with amazing flavour are the hallmarks of the Weber brand. The Qseries has been developed with a burner system that allows you to either barbecue (fat free) without flare-ups, or cook an amazing Weber roast.

Rebecca says the Weber products are selling well for the summer. “We’ve had demonstration days for our Weber barbecues and they’ve been drawing in good crowds,” she says. “They’re different to the ordinary Kiwi barbecue; they have a lid on them and you can cook pizzas and muffins or virtually anything you want.”

Northwood store open seven days Christchurch customers can now go shopping for their outdoor power equipment and barbecues seven days a week from the Stihl Shop in Northwood.

The Northwood branch at 544 Main North Road is now open extended hours, including from 9.30am to 3pm on Saturday and 10am to 3pm on Sunday.

Fosters marketing manager Rebecca HandCarter says the longer opening hours have been in place since early November and are proving a big success.

Fosters Outdoor Power Equipment’s other two stores, in Blenheim Road and Rangiora, are open Monday-Friday and Saturday mornings.

Goods & Services | Stihl Shop Fosters

Huge outdoor power equipment range

“The business is growing. We’re up to about 20 staff now and we’ll possibly be looking for some more in the New Year.”

Fosters Outdoor Power Equipment’s three Canterbury stores have the whole outdoor machinery market covered.

Fosters Stihl Shop planned for Rangiora

Its large Christchurch Stihl Shop in Blenheim Road caters mainly to the commercial market, while its Northwood Stihl Shop services a large number of residential DIY customers.

Fosters Outdoor Power Equipment is looking for a site in Rangiora to build a large new Stihl Shop.

Marketing manager Rebecca Hand-Carter says at the moment the Rangiora branch is a small Stihl dealership, but not a Stihl Shop like the company’s Blenheim Road and Northwood stores.

Fosters’ smaller branch in Rangiora takes care of the local farmers.

Fosters Outdoor Power Equipment stocks a wide range of machinery, accessories, lubricants, safety equipment and safety clothing.

The Fosters Stihl Shop in Blenheim Road offers a huge range of outdoor power equipment

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Its outdoor power equipment includes a large range of Stihl products, including chainsaws, blowers, brushcutters, hedgetrimmers, combi systems, water blasters, vacuums, earth augers and concrete cutters.

“A Stihl Shop will be bigger with a purposebuilt workshop. We’re renting a space out there at the moment but it’s a bit small, but with a new Stihl Shop we’ll have a larger range of products.”

Stihl was recently named New Zealand’s most trusted DIY power tool brand in the annual Reader’s Digest survey. Stihl prides itself on its service, quality and providing products that last for generations.

In addition to its large Stihl range, Fosters Outdoor Power Equipment also sells Grillo, Countax, Club Cadet and MTD ride-on mowers, Lawnmaster rotary and reel mowers, Briggs and Stratton engines, generators and waterblasters, Hansa chippers, Atomedgers, Silky and Wolf Garten hand tools.

Fosters’ three stores also stock a range of secondhand chainsaws, brushcutters, hedgetrimmers, mowers and other equipment.

Repairs and service

A reliable family business

Fosters Outdoor Power Equipment employs fully trained technicians in its Stihl Shop workshops, who operate a range of diagnostic and repair machinery.

Fosters Outdoor Power Equipment is a family business that dates back to 1973, when Barry Foster began servicing and repairing machines in an old caravan in the backyard.

Since then it has progressed from Barry and his wife Jill, to a business involving three stores and 20 staff.

Rebecca says Fosters’ technicians can help in all areas of service, from chainsaws, brushcutters and lawnmowers through to chippers, hedgetrimmers and blowers.

“We’re well-known because we stock a lot of spare parts as well, so our customers don’t have to wait,” she says.

“Because we have a purpose-built workshop and trained technicians, we have a quick turnaround for service work. We look after the commercial guys as well and can service larger equipment.”

Fosters is currently looking for a site it can develop, with the hope of having a new store open by the end of 2014. CT Stihl Shop Fosters 559 Blenheim Road Christchurch T (03) 343 6339

Barry and Jill have been associated with Stihl New Zealand for more than 30 years, with their sons, Darryn and Tim, now fully involved in managing the family business.

Stihl Shop Northwood 554 Main North Road Belfast T (03) 974 2459

Rebecca says customers keep coming back to Fosters Outdoor Power Equipment because of the great service and knowledgeable staff. Goods can easily and quickly be transferred between the three stores to meet customers’ needs.

Fosters Outdoor Power Equipment 360 Flaxton Road Rangiora T (03) 313 3398 www.fostersope.co.nz — Advertising Feature

Sold by the chosen few, chosen by the mighty particular STIHL, proudly supporting STIHL SHOP™ Fosters, STIHL SHOP™ Northwood & Fosters Outdoor Power Equipment, Rangiora www.stihl.co.nz 0800 4 STIHL

YOU’LL ONLY NEED ONE www.canterburytoday.co.nz February/March 2014 | 75

Focus | St Andrew's College

New light through old windows

By Peter Loakman

It has been a good few years since I was last directed to the head teacher’s office, but happily on this occasion it was not as a result of my misdemeanours but to interview, on behalf of Canterbury Today, Christine Leighton, the rector of St Andrew’s College together with Garry Moore, the chair of the college’s Board of Governors.

The December sunshine streaming through the large sash windows brilliantly illuminates the morning scene and Strowan House in all its restored glory.

While the core of the curriculum is academic, there is a strong focus on four other key areas – namely sport, cultural, spiritual and social development of all students. “The common unifying goal is to enable and allow each student to be the best they can be,” explains St Andrew’s College rector Christine Leighton.

The rector’s office is capacious and offers splendid views across the wooded grounds and playing fields of this Christchurch educational institution, only a few years shy of In this idyllic setting and with its outstanding its centennial. Welcomed to the comfortable reputation it would be difficult for eager sofa seating, we begin the interview. minded St Andrew’s students not to achieve fully their true potential. “We are committed Despite the academic year finishing just to growing and adapting the school as the week before, the school is buzzing with the world changes, not only to sustain our activity ahead of the pre-Christmas break. strengths, but also to ensure that our students One immediately gets the impression of a have the necessary skills to be future leader.s well oiled, efficient machine running straight and true. Everything in its place and there’s a place for everything.

Emphasis is placed in teaching the life skills of curiosity, resilience, courage and compassion.

St Andrew’s College is the South Island’s pre eminent independent co-educational school; well four schools in one really as the preschool, preparatory school, middle school and senior college are unified under the St Andrew’s flag (based on the Scottish saltire) - a reference to the Scottish Presbyterian ancestry and original founding members of the school.

Resilience was a quality needed in abundance when the school, like the rest of Christchurch had to deal with the destructive devastation and aftermath of the two major earthquakes of 2010 and 2011.

Amazingly, despite the physical change of landscape within the school grounds, the college was only closed for three weeks -

are proud to be providing structural engineering services for

St Andrew’s College

About St Andrew’s College • Established in 1917 (97 years old in 2014) • 1,350 students in 2013 • 80 secondary school teaching staff members and 40 preparatory school teachers • 150 students live onsite at the St Andrew’s College campus • The school has been co-educational for 23 years • An alumni of approximately 12,000 students have graduated since 1914.

remarkable when you consider, two boarding houses, the main administration building (Strowan House) and the college chapel were all badly damaged and unusable.

Some of these buildings, it was later assessed, were damaged beyond repair.

But out of adversity comes triumph and the management and staff moved swiftly to find

alternate temporary boarding accommodation for 160 students, make safe and establish new teaching and administrative areas, so that after just three weeks of disruption the college was able to reopen to a virtually normal teaching timetable. “We dealt with immediate issues but needed to be 100 percent satisfied that buildings were safe to be re-occupied,” Christine says.

Meanwhile Garry Moore, the chairman of the college board, was relieved that management was able to instruct and re-deploy teams of builders and workmen already onsite (just completing new building work on the preparatory school) to clean up, inspect, make safe and damage assess all buildings. ”In a way we were fortunate in having teams already onsite and they were just completing state of the art and high-spec buildings,” he explains with calm recollection. ”Being a private entity we were not constrained by a ministry, we were in a sound financial position and were able to mobilise resources very quickly.

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Focus | St Andrew's College

Sporting highlights from 2013 • First places for mixed touch and mixed tennis teams at the national championships • 91 students gained Canterbury or regional level representation • 18 students achieved New Zealand representative badges • Won two and received four highly recommended categories at the Zonta awards • Third place in the Rankin Cup national hockey tournament • Top co-ed school in Canterbury for athletics.

A fact not lost on Prime Minister John Key when he officially opened the new building in March 2013.

One of the school goals is to grow global citizens by widening students’ horizons and building up learning networks and global relationships.

Sports and cultural opportunities abound and the chance to travel New Zealand-wide and abroad to experience different cultures is eagerly seized by students.

On charitable or service trips students get to see first hand how their fundraising dollars are put to use building facilities and providing assistance in challenged areas such as Vanuatu, Vietnam and Cambodia.

As well, all senior students give ‘service’ to the local community - a minimum of 30 hours is required, but many students volunteer double or triple that amount. The importance of community cannot be stressed too highly.

St Andrew’s College is committed to innovation and continuous improvement and leadership and initiative are key qualities encouraged in students in order to prepare them for a world of opportunity.

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“While much of Christchurch was mired in insurance claims, deciding what to save and what to demolish, we were able to decide and commit to two large build and refurbishment projects totalling a committed spend of 27 million dollars. We just got on and did it,” recalls Moore.

The importance of community

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“Because of an immediate $4 million loan from the St Andrew’s College Foundation and a bank sympathetic to the vision to demolish and rebuild one of the boarding houses, the college was quick out of the blocks and able to commit and start its own rebuild.

Out of the earthquakes’ aftermath came the necessity to re-organise and re-prioritise and the existing 10 year strategic plan was reviewed. ”We now have an exciting commitment to a new chapel and a second gymnasium, and sports and cultural centre to be built in the next three years.”

Christine Leighton

A new life skills programme Te Waka is being introduced from Year 10 in 2014 to draw together the many strands of social education, such as Duke of Edinburgh, health and education, outdoor education and Tikanga Maori. The new initiative is designed to furnish Year 10 students with a sense of direction and purpose as they prepare for their senior years in college.

Garry Moore

Apart from the more obvious benefits of improved sociability and building confidence levels that both our female and male cohorts enjoy, Years 9 through 13 are critical, serving as a virtual punctuation point between childhood and adulthood.

Co-education

“We see our fine young students mature into excellent young women and men. They are clearly at ease with the opposite sex. We find parents are more inclined now to give their children some options,” Christine explains.

St Andrew’s is now entering its 23rd year of co-education and both Christine Leighton and Garry Moore are fully convinced of its merits.

“Especially at Year 7 and Year 9 intake we find it is the fact that we are co-educational that attracts many female students.” >

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www.bushnell.co.nz www.canterburytoday.co.nz February/March 2014 | 77

Focus | St Andrew's College

In addition, as Garry is quick to point out, “I do pleasing that the survey also re-affirms not know of any single sex work places - even many of the areas in which we feel we are excelling,” Christine says. the armed forces are co-ed.”

The school ethos and values of truth, excellence and faith are to be seen everywhere. There is no forced politeness or special show put on, especially for school visitors. And the students genuinely exhibit these traits.

“If they take these values and live by that ethos, but then transfer it to a business or varsity environment, you would do very, very well. I think the citizens that we produce out of here are good folk,” remarks Moore with measured pride.

Like all good businesses the college cannot rest on its laurels and at the end of 2013 the school embarked on a far reaching independent and anonymous whole school parental research survey.

This will yield valuable raw market research data on many aspects of the school and therefore help shape and craft future policy as well as highlight areas for improvements.

The college was extremely pleased with an overall response rate of nearly 60 percent.

Know your customer (KYC) is a widely accepted marketing mantra in business circles and its application to the business of education, albeit independent, private education is no different. ”We intend to use the research findings to inform us of those areas in which we are perceived as having room for improvement.

With top line findings already known it is

The use of such business practice and management tools within the educational environment is something Moore is keen to encourage. ”We are essentially a large business. We spend millions of dollars a year on capital projects and consumables.

Just because we have no profit motive does not negate the need for us to be totally professional and highly efficient.”

St Andrew’s College cultural highlights of the 2013 academic year • The boys barbershop won silver at the national competition • Full school orchestra performed with distinction at the Canterbury Orchestra Festival • Seven students won national cultural honours, earning their New Zealand representative badges • St Andrews’ pipe band became World Champions (Juvenile) in Glasgow, Scotland • Four national awards at Sheliah Winn Shakespeare competition with one student selected to go to the Globe Theatre in London • Top awards in several jazz festivals including overall festival winner at Southern Jam.

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Unit 3, Amuri Park, Cnr Bealey Ave & Churchill St P.O. Box 25-108, Victoria St, Christchurch 8144, New Zealand P. (03) 366-1777 Fax. (03) 379-1626 E. engineering@pfc.co.nz www.pfc.co.nz 78 | February/March 2014 www.canterburytoday.co.nz

Focus | St Andrew's College

Preparing for the future As much as the public face of teaching has changed, the way in which students learn has gone through a sea change too.

Highlights of the 2013 academic year • ICAS – two gold medallists, top marks in New Zealand

Huge investment in an ICT infrastructure has meant the school is fully wireless across the entire campus, encompassing all four school units. Now all students and teaching staff can communicate, connect to the Internet, exchange work and assignments, and research and access information like never before.

• 38 university scholarships, offers for 26 school leavers

“We must utilise technology fully to enhance all teaching and learning – to communicate globally. Thus all Year 9 students will have their own laptop devices as an additional channel for learning from the 2014 school year.

“In parallel there is a big up-skilling and intensive learning programme for our staff.

Professional development and an IT focus is essential for us to be able to fully equip a college for the 21st century.”

• Three gold and 21 silver Duke of Edinburgh award winners • 109 students achieved excellence endorsements at NCEA level 1, 2 and 3.

We might not know how the world will look in 20 or even 10 years from now, but it is likely that we will still place great value in good education, the need for positive relationships and strong communication skills.

It is a safe wager that every single St Andrew’s College graduate will have been well schooled and fully grounded with these valuable life skills.

Looking ahead it is plain for all to see that the college continues to go from strength to strength.

It seems that out of the adversity of the Christchurch earthquakes St Andrews has seized the opportunity to re-fashion itself, re-think its strategic plan and re-prioritise its building plan to take great and positive strides into the future.

Future projects to be completed by the college’s centennial in 2017, include a new chapel, second gymnasium, and sports and cultural centre.

To realise these ambitious plans the college’s Board of Governors, college foundation and school senior management team have much work ahead of them in raising capital funds and navigating the college through some changing and challenging times ahead.

Be sure that the course has been set and with leaders the likes of Garry Moore and Christine Leighton at the helm, brimming with resilience and purpose.

There should be little doubt that these set goals will be achieved… and in some style too! CT

St Andrew’s College 347 Papanui Road Christchurch T (03) 940 2000 E enrol@stac.school.nz www.stac.school.nz — Advertising Feature

Student numbers are now higher than pre-quake levels; three major repair and refurbishment projects are complete, together with a newly built state of the art boarding block.

www.canterburytoday.co.nz February/March 2014 | 79

Focus | NZ Wool Industry

The story of wool New Zealand is renowned around the globe as a leader in the dairy farming industry, the income from which is a major contributor to the national economy.

Our superb wines also sit among some of the best in the world and have won hundreds of awards for craftsmanship and excellence.

Yes God’s own is truly a heavyweight not to be messed with in the agriculture industry; we are world leader and prize holders. But if you cast your mind back just a few short decades you will remember the industry that truly put New Zealand on the map in the agriculture industry; wool.

In the 1950s New Zealand’s wool industry saw one of the greatest, if not the greatest, economic boom in the nation’s history and one that makes the dairy and wine industry pale in comparison compared to wool’s overnight success.

The demand stimulated farm growth and by the late 1950’s there were a record number of farms in operation with approximately 50 million sheep in the country.

Wool prices followed this downward trend shortly after peaking in 1989. They were hit hard the following year by a global economic downturn and the fierce competition from synthetic fibre industry, which offered cheaper material, catching the attention of the changing consumer fashions tastes.

Many wool growers changed business tact during this period switching to meat farming, which was gaining traction, or opted to go out of business altogether.

By 2004 the total number of sheep in the country had dropped to around 39 million, the lowest in more than 50 years.

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We can thank the Korean War for the wool boom of 1951. The United States military ordered large quantities of wool products for its soldiers during the winter campaign. This unprecedented demand for the valuable product saw the price of wool exports rise 130 percent in a single year.

The reign of the wool industry peaked in the 1980’s with the sheep population reaching an estimated 70 million in 1982 before it began to decline even quicker than it had risen.

But the wool industry, once the country’s trademark export product, wasn’t prepared to give up without a fight.

These efforts have seen a positive upwards trend in the sale of wool products, particularly in the tourism industry.

The Campaign For Wool NZ and The Primary Wool Co-operative are just two examples of the many organisations which are campaigning to promote the industry and the quality, natural product.

While the current wool industry is still a far cry away from the success of its hay day, making up just 2.73 percent of New Zealand exports in 2006, it still remains the

world’s second largest exporter of wool second to Australia.

Today our nation produces some of the finest woollen products on the market and global demand for quality products will always remain strong. It is an industry with its sights set firmly on the future. CT

WOOL CARPET MAKER FOCUSES ON CHRISTCHURCH

New Zealand carpet maker Cavalier Bremworth has been making high quality wool carpet for more than 50 years.

The company’s connections with Christchurch are strong as it owns 100% of felted wool yarn producer Radford Yarn Technologies. The unique felted yarn is stronger and allows for design innovations in broadloom carpet that have previously been impossible to achieve.

These yarns have made their way into Cavalier Bremworth’s designer Bremworth Collection range and also into a striking new chunky wool sisal product in the Cavalier Bremworth range.

In recognition of the market opportunities presented by Christchurch earthquake

rebuild, Cavalier Bremworth opened its first trade-only showroom in the city last November at 119 Wrights Rd, Addington.

The Wrights Rd building is also notable for the eye-catching Cavalier Bremworth advertising graphic that wraps around a good portion of the ground floor showroom, showcasing the company’s beautiful wool carpets.

It showcases the entire residential and commercial broadloom carpet ranges from Cavalier Bremworth including the full flooring range from sister companies in the Cavalier Corporation group - Ontera Modular Carpets and Norman Ellison Carpets. It’s the perfect spot for architects and interior designers to discuss the full range of soft flooring options.

80 | February/March 2014 www.canterburytoday.co.nz

With wool carpet providing unique benefits in terms of its ability to keep rooms warmer and drier in winter, and cooler in summer, it’s a healthy and sustainable option, and also an easy-care one. It became an even more sustainable option 18 months ago when the company introduced a world first innovation with its

use of recycled wool carpet as a backing material to replace imported jute. Its ‘Flashbac’ recycled wool backing is now saving tonnes of waste carpet from landfill – fast approaching 100 tonnes in fact.

To view the full Cavalier Bremworth range, and to experiment with our 3D Floor Designer tool, please visit www.cavbrem.co.nz. Local stockists can be found on the website, along with contact details for the Christchurch sales team responsible for commercial sales.

Phone 0800 808 303.

New Zealand’s principle woolbroker and the world’s largest supplier of crossbred wools.

As New Zealand’s leading wool broker and handler, PGG Wrightson Wool handles and markets about 350,000 bales annually, exporting wool direct to manufacturers and spinners worldwide by coordinating supply contracts direct with wool growers. We handle and market all types of wool using a variety of sales methods including auction, private sale and forward contracts.

We operate four processing centres throughout New Zealand located at Napier, Christchurch, Dunedin and Invercargill. Our nationwide team of wool specialists provides a comprehensive range of highquality services to our grower clients and to international and local wool processors. Our 23 wool representatives located throughout New Zealand provide these services including on-farm assistance, in-store wool handling and expert processing to meet the exacting standards of select vertical wool manufacturing markets.

We sell to a bench of 27 wool exporting companies, including our own subsidiary export company, Bloch & Behrens Wool (NZ) Limited. Bloch & Behrens exports wool to overseas manufacturers and spinners by coordinating supply contracts across 30 countries direct with woolgrower clients. It is a successful commercial model which supports New Zealand farmers and meets the demands of discerning international customers.

We have strong business relationships with other key wool organisations including the NZ Council of Wool Interests (NZCWI), the NZ Wool Testing Authority (NZWTA), the International Wool Textile Organisation (IWTO) and the Campaign for Wool whose patron is HRH Prince Charles.

For more information contact your local Wool Representative or visit www.pggwrightsonwool.co.nz

Servicing the wool industry, adding value from farm to market.

Freephone 0800 497 496

Helping grow the country

Focus | Apollo Power Yoga

Revitalise mind and body Yoga is a promise of growth and just the activity to deliver tangible, long term benefits.

Delve into a harmonious physical and spiritual experience to increase your endurance and aid both mind and body.

We’re all familiar with the physical effects of work and life, be it back pain, shoulder hunches and stress. Our bodies weren’t designed to sit down all day, every day, so over time our physical shape gradually deteriorates to mould an artificial environment that can instigate health problems earlier in life than need be.

Yoga is a fantastic way to nourish your body from the inside out delivering lasting effects both on and off the mat. Appealing to both the young and the wise, one of the greatest attractions to this ancient traditional practise is that you don’t have to be strong or flexible to partake.

Many yogis, yoginis and newbies are flocking to Apollo Power Yoga on Hereford Street in Christchurch to take pleasure in the power of authentic Vinyasa yoga.

Owner and teacher Hamish Kenworthy opened the Apollo Power Yoga studio in July 2013. Prior to that he established the Apollo Power Yoga brand by running yoga workshops, teaching private lessons and by teaching at another studio in the city.

Hamish and his wife Margo undertook their teacher training with Baron Baptiste, a pioneer in the development of power Vinyasa style yoga. Hamish is New Zealand’s first and only certified Baptiste power Vinyasa yoga teacher, and Margo is working towards her certification.

Apollo offers two styles of yoga – Baptiste power Vinyasa and power restore.

“The practise is physically transformative producing long, lean functional strength in its students’ bodies - but is taught against a background of timeless principles that encourage growth and transformation in mind and spirit as well as body.

“Power Vinyasa yoga is the style of yoga best suited for professional athletes, as part of their overall training regime, but is also suitable for anyone seeking to strengthen their bodies and retain mobility,” Hamish says.

“Power restore (yin-style) yoga is very therapeutic for body, mind and nervous systems. Its slow pace makes it accessible for people who are weaker, less mobile or suffering from injuries. Yet it is also valuable for sportspeople as it lengthens and realigns the tissues of the body, assisting in recovery from hard exercise.

“We recognise that every body has its own personal architecture. We give many alignment cues and move through the room giving personalised assistance to students during the class.”

The studio is open to both men and women and offers the ideal environment to begin your yoga journey - a clean, spacious studio with a fresh and inviting space.

Its décor is athletic and functional and the practise room has a hard surfaced floor so it can be kept clean at all times. It is complete with changing rooms, lockers and showers, so you can come to a yoga class before work or at lunchtime and feel rejuvenated before heading off to work.

Using infrared heaters, temperatures reach up to 32 degrees Celsius. The purpose of heated classes allows you to loosen muscles, expel toxins, cleanse the body, protect soft tissue and help the process of healing.

You’ll leave class feeling reenergised, with a healthy shining sweat on your body. It’s a good idea to wear breathable and light clothing to allow you to move easily from one position to the next. And it’s vital to stay hydrated throughout the session.

You can trust the three principal teachers: Hamish Kenworthy, Margo Perpick and Krissy Derrick to guide you on your journey with a powerful and energetic yoga experience which enhances your overall physical and mental wellbeing.

Hamish and Margo both spent many years as lawyers before they swung permanently to yoga practice. Their combined legal background experience allowed them to successfully open Apollo and ensure they are fully compliant with zoning and building code requirements.

“As the business continues to grow there will undoubtedly be many more challenges coming our way, but we are confident that our training and experience will stand us in good stead,” Hamish says.

Apollo is also available to employers who want their workers to enjoy a great team building exercise. It costs $400 for a two hour lesson for up to 20 students and $20 per student for more than 20. These two hour group lessons incorporate meditation and techniques to improve breathing, as well as a full power Vinyasa yoga sessions.

With a special introductory price of $25 for unlimited yoga in your first two weeks at the studio, there’s no reason to feel left behind. Namaste. CT

Apollo Power Yoga Limited 107 Hereford Street Christchurch M 021 055 1884 T (03)3656740 E hamish@apollopoweryoga.co.nz www.apollopoweryoga.co.nz — Advertising Feature

“Many of the techniques we teach at Apollo, such as deepening the breath, calming the heart rate and clearing the mind, help to enhance emotional intelligence – an attribute which is now being recognised as a key factor in business and overall life success.”

You’ll be amazed at how quickly you’ll retain strength and balance. From downward facing dog poses to backbends, plank and happy baby pose, you’ll increase your performance and confidence with each and every class.

Specialist in commercial interiors • Project management • Nationwide service

• Partitioning • Shop and office fitouts

Phone: 359 5936 Email: info@awinteriors.co.nz www.awinteriors.co.nz 82 | February/March 2014 www.canterburytoday.co.nz

Focus | Outback Bathrooms

It’s all in the name Let’s face it, camping in the wilderness can be breathtaking, but it isn’t for everyone. Although this doesn’t mean your journey has to turn out like a typical camping disaster from one of a hundred TV sit-com scenes.

Krappatowa is the name of a range of aluminium framed, self-contained mobile bathrooms and wash trailers which can be customised for the ultimate camping vehicle.

Masterminded by Matthew Sandrey, owner and director of Outback Bathrooms, the Krappatowa comes in two styles: The Camper and The Worker.

The Camper costs in between $15,500 $20,000 and comes complete with a shower, toilet, basin, mirror and towel rail.

It also opens up into a basic kitchen with a pull out table, running hot and cold water, and gas hob.

The Worker costs in between $12,000 $13,000 and includes a toilet and sink, plus plenty of space to store equipment.

And because Krappatowa is completely portable, there is no need for council consent, making it the perfect solution for builders working onsite.

At approximately 400kg the trailers are lightweight and have an 8x5 trailer chassis, so it’s less cumbersome than a caravan.

Krappatowa has been designed to be narrower than other recreational vehicles so that it doesn’t stick out past the width of a car.

and includes lighting, fresh and grey water containment tanks and pump.

Matthew dreamt up the idea of towing a bathroom after observing other campers.

“We were watching somebody in a campsite with a quarter of a million dollar motor home.

It took them three and a half hours to set it up and it had a 700 x 800mm shower/toilet you could not move in,” Matthew says.

“One of the big issues with campervans and motor homes is that your toilet is within two metres of your kitchen, living, bedroom space.

This way it’s on the back and it’s a waterproof trailer. You can put your bikes on the rack on the front, the kayaks are on the roof and you’re fully self-contained.”

To make campers even happier, Krappatowa can be attached to a tent, thus creating a tworoom tent when needed.

“Every time we use the prototype we get so many people saying what a wonderful idea it is, where did you get it from and why don’t you make them? So last year we decided to set up a company and start manufacture.”

And that was that.

In August, 2013 Matthew, who has worked as a quantity surveyor for 42 years, registered a patent, set up the business and marketing began in November. His business partner, Jim

Optional solar panels power the battery and all trailers can be installed with a small twin tub washing machine. They are class one fire rated, fully insulated, water-proof

Burrows, has worked in the Christchurch steel and building industry for 45 years and Ann-Maree Bateman, Matthew’s wife, is the company’s media representative.

“They’re all a good size, very exact, precise and there’s an element of quality and precision about it. The vehicle is very manageable to tow,” Ann-Maree says.

Matthew’s love for design and his strong interest in building and modifying first came to light in the early 60s when he was 15.

“My father and I built a jet boat, one of the very first jet boats. In those days all vans were those tiny little British vans which couldn’t tow a boat, so we ended up buying an ex ambulance and converting it into a campervan.

“Our first sale is to someone who has bought an ex ambulance and is having that professionally fitted out as a camper.

So it’s interesting that that’s what started me off and now our first sale is to someone who’s doing the same thing.”

Although initially Matthew’s concept of Krappatowa is to fulfil the needs of campers, he found a bigger market in the commercial industry.

“We discovered the biggest market is actually the building industry, Christchurch rebuild industry, the likes of civil defence, police for their crime scenes and anyone who needs wash down containment facilities,” he says.

The latest development in the business is to manufacture a fully compliant disabled bathroom with a drop-down floor for wheelchair access.

With an influx of enquiries and orders coming through thick and fast on the website, Matthew is already planning to move his business in late February to a bigger facility on the corner of Kingsley and Gasson Street in Christchurch.

Krappatowa – it’s every camper’s saviour. CT

Outback Bathrooms PO Box 13-832 Christchurch T (03) 929 0113 M 027 228 7384 E info@krappatowa.co.nz www.krappatowa.co.nz — Advertising Feature

For all your Trailer & Float needs Visit the friendly trailer company PROUD TO BE A SUPPLIER TO

OUTBACK BATHROOMS SUPPLIERS OF

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Fasteners, Sealants & Hardware.

Proud suppliers & supporters of Outback Bathrooms

P: 03 981 9844 • E: nicola@solarbirght.co.nz www.solarbright.co.nz

www.elitetrailers.co.nz | www.elitefloats.co.nz

4 Iversen Terrace, Christchurch Phone 03 366 7939 Fax 03 379 5910

37 Lunns Road, Middleton, Christchurch Phone: 0800 222 172 | Fax: 03 348 7142

Krappa towa

mobile bathroom

A luxury you cant live without?

Take the bathroom with you

OUTBACK BATHROOMS “LEAVE ONLY YOUR FOOTPRINT BEHIND” www.krappatowa.co.nz | Phone Matthew on 027 228 7384 www.canterburytoday.co.nz February/March 2014 | 83

Focus | NK Window Solutions

A better brand of window European homeowners have been keeping a secret that New Zealanders are just beginning to discover – the superior insulation, security and noise reduction benefits of PVCu windows and doors.

The high performance PVCu window and door system is available from NK Window Solutions Limited in Christchurch, a growing company with a vision of giving Kiwis all the benefits of a proven European system.

NK Windows’ PVCu profiles are made by German extrusion company Kommerling, with the window and door hardware made in Austria.

NK Window Solutions owners Martin Ball and Prue Chapman

The range offer a variety of styles and designs that can be fitted into any type of property, including residential and light commercial. It has both double- and tripleglazed windows.

Windows and doors feature seamless, uncluttered lines, which reflect the most modern in European tilt-and-turn design, with no visible ugly rivets, gaps, screws or joins.

Kommerling PVCu window and door profiles will practically last forever and are an excellent investment for your home, eliminating future maintenance costs.

Huge thermal efficiencies PVCu is an excellent thermal insulator and a poor heat conductor, keeping the weather out and the warmth in.

Martin Ball says the thermal benefits of the PVCu system cannot be overstated, outperforming any thermally broken aluminium joinery on the market.

“They are over 20 percent better insulation than a thermal break window and over 30 percent more than a typical doubleglazed window. Plus there’s no condensation,” he says.

“It’s highly thermally efficient and there is less heat escaping out the window. The

PVCu windows offer better insulation than thermal break windows

<

Beauty and design

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Martin Ball and Prue Chapman bought NK Window Solutions in August and have big plans for the company and its products.

windows and doors are sealed with double seals, creating an air-tight window. This also improves the acoustic performance, resulting in less traffic noise.”

PVCu windows and doors show no negative effects caused by heavy rain, snow, strong sun or smog. They do not rot, corrode or warp and even after many years, the windows are still attractive, perfectly tight and working well.

They are ideal for use in buildings close to the sea, where they are permanently exposed to strong windows, heavy rain and salty air.

The PVCu window system from NK Windows offers a range of superior features over aluminium and thermal break joinery, including: Engineering brilliance Accommodated in 70mm depth, five insulating air chambers with a combined PVCu material width of 10mm deliver outstanding thermal performance

Tilt and turn windows

Superb aesthetics – Beautiful clean lines reflected modern European tiltand-turn design

NK Windows’ tilt-and-turn window profiles are a new concept for New Zealanders, as they open inwards.

Enhanced safety and protection against burglary

“Inwards opening is a new thing for Kiwis, but it’s normal throughout Europe,” NK Windows, Martin says. “It’s done for practical reasons – when you live upstairs you can clean your windows easily, but you do have to think about furnishings and blinds.”

Tilt-and-turn windows offer a two-way opening feature. They can be tilted inwards at the top, or can open inwards horizontally as an in-swing casement window.

When in a tilted position they provide venting from the top, while preserving climate control in a wide range of environments.

Internationally, tilt-and-turn windows and doors are the highest performing window on the market. They offer easy cleaning and

Noise insulation – a 90 percent reduction in exterior noise Environmentally advanced – Using recycled material, lead-free, ecofriendly stabiliser systems on a calcium-zinc basis.

maintenance, combined with added security and low noise pollution.

“One of the challenges we have is that most people start the design process and then get their plans before they talk to us about the window openings,” Ball says.

FLASHINGS - CUSTOM MADE TO ORDER. QUICK TURNAROUND – 2 DAYS MAXIMUM

163 Shands Road Hornby Christchurch P 349 8439 F 349 5245 www.roofline.co.nz

84 | February/March 2014 www.canterburytoday.co.nz

Focus | NK Window Solutions

“

The rebuild offers a unique opportunity to homeowners to improve the energy efficiency of their homes by replacing those old draughty windows without losing the unique character of their homes.

”

Extra security for your home Added security is another huge benefit of NK Windows’ range of PVCu windows and doors, which are particularly tough to break into.

High-stability window and door profiles made of PVCu offer the best solution for increased safety. Special fittings in glazing, qualified window fabrication and expert installation offer an enhanced security at various levels.

Martin says the company’s PVCu windows feature multiple locking points around the frame.

“A typical window would have two or three locking points on each side – they go right around the frame,” he says.

“We also glaze from the inside. It’s German law that you can’t glaze from the outside; so you can’t pop the glass out by removing the beading on the outside.”

The high-performance compounded used in Kommerling’sPVCu windows and doors is called Komalit Z, which has been proven for almost 40 years and performs to worldwide standards for strength, durability, heat stability, colour retention and termite resistance.

Komalit Z significantly exceeds the highest classification for impact strength, adding an additional margin of safety to the NK Windows range.

Kommerling PVCu materials are naturally flame retardant and will not cause, support or enhance the development of accidental fire.

Unlike timber windows, the PVCu sections do not support combustion and are in fact self-extinguishing. This quality prevents the promotion of fire spread.

A competitively priced option Martin Ball and Prue Chapman haven’t owned NK Windows for long but have big plans for the company’s future. They supply their high quality European windows and doors to customers throughout the South Island and do their own installation in order to maintain quality.

Martin says the PVCu product competes price-wise with high-end thermal-break aluminium, which it out performs in insulation properties. “About half of our clients are European or Kiwis who have travelled a lot and appreciate the benefits of PVCu windows and inward opening.

Many of our clients are drawn by the energy efficiency aspects of them but are not familiar with the other features.”

NK Window Solutions owners Martin Ball and Prue Chapman in their company showroom

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- MARTIN BALL

Martin says PVCu is an engineered plastic that is renowned for its strength. Steel is inserted through the middle of the frame to give structural integrity.

Contributing to Christchurch The pair are keen to support the Christchurch rebuild and help Cantabrians get back into their dream homes. “We think it’s a great product and has a very good reputation in the marketplace,” Martin says.

“We have a high number of people building their second or third home using our windows and we get a high level of referrals from happy customers. It’s about educating the market and getting involved with architects and builders who are a bit more conscious about energy efficiency.”

The NK Windows team works with their customers in the design process, to ensure all requirements and needs are met.

“The rebuild offers a unique opportunity to home owners to improve the energy

efficiency of their homes by replacing those old draughty windows without losing the unique character of their homes.

“We stay involved throughout the installation process so that we are in touch with the clients all the way through. The windows are a big part of any home and we think they warrant some serious attention.”

NK Windows offers a full quote, manufacture and installation service in Christchurch. CT NK Window Solutions Limited 8 Anchorage Road Hornby Christchurch T (03) 344 3126 E info@nkwindows.co.nz www.nkwindows.co.nz

— Advertising Feature

About NK Window Solutions Limited • NK Windows is a Christchurch-based manufacturer of high quality European PVCu windows and doors • NK Windows was established in 2000 and is now owned by Martin Ball and Prue Chapman • The company has a reputation for providing high quality workmanship and installation on all window and door products • NK Windows has more than 1000 successful installations in its portfolio, with a large number of repeat customers and referrals • NK Windows’ customers enjoy the superior design, durability and performance of the best PVCu double and triple glazed windows in New Zealand.

PVCu windows offer European elegance and superior thermal and sound insulation

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NK Window’sPVCu profiles are made by German extrusion company Kommerlin

PVCu Windows & Doors

European Design Thermally Efficient Highly Secure

P 03 344 3126 E info@nkwindows.co.nz www.nkwindows.co.nz

Warm. Quiet. Safe.

Showroom 8 Anchorage Road, Hornby, Christchurch

NK WINDOW SOLUTIONS LTD

www.canterburytoday.co.nz February/March 2014 | 85

Focus | NZ Timber Industry Federation

Why wood works Timber is construction’s material mainstay, playing a strong role in building since the 1800s, based on its natural qualities of strength, durability and an aesthetically pleasing appearance.

According to the New Zealand Timber Industry Federation (NZTIF), the thousandyear tradition has retained its popularity in recognition of cost advantages, access to services and seismic performance amongst many other benefits.

Canterbury Today magazine explores the allnatural advantages of building with timber.

Seismic strength

buildings could withstand in an earthquake, the tests showed timber framed buildings can cope with stresses three times that of the Canterbury earthquakes and remain standing.

Ninety percent of the ministry’s 37,500 school buildings are timber framed and the outstanding performance of timber in these tests saved the ministry hundreds of millions of dollars in earthquake strengthening costs.

In New Zealand wood has long been favoured over brick for residential buildings because of its ability to flex under stress. Experiments carried out last year by the Building Research Association of New Zealand (BRANZ) show timber is the best construction material for coping with New Zealand’s seismic conditions.

NZTIF chief executive Brent Coffey says “This just confirms what Kiwis have known for generations, timber framed housing is the safest and best choice for the family home. Timber is the kindest construction material to the environment, comes from a plentiful and renewable source and is incredibly cost-effective.

Commissioned by the Ministry of Education to determine how much force its school

“It is hard to understand why you would build with anything else.”

Physical factors

comes in accidental contact with a live source of electricity can pose a serious risk to life.

A number of other factors make timber a superior product for use in construction, including thermal insulation and electrical insulating properties.

Although timber burns, its contribution to total fire load in a burning house is very small compared to the load from flammable building contents such as furnishings.

The New Zealand Building Code requires houses to comply with thermal insulation standards.

Timbers Ltd Helping supply quality timber to the Christchurch rebuild Coming soon, CQ an arsenic free alternative for H3.2 Treated timber.

Talk to your local building merchant 40 Waters Avenue, Blenheim Ph - 03 520 6240 Email - timbers@flighttimbers.co.nz www.flighttimbers.co.nz

Timber framed construction methods have superior thermal insulating qualities to competing products because of its lower thermal bridging properties. Timber also has a lower temperature gradient profile, therefore reducing the condensation issues associated with steel.

Modern preservatives provide timber with protection against the effects of moisture and insect attack balanced with minimal use of chemicals and unlike steel, timber does not rust.

Timber is also a natural electrical insulator, particularly when dry as is the norm in modern house framing. If steel

Timber remains dimensionally stable and retains structural strength until the cross section has been considerably reduced, whereas steel will suffer rapid temperature rise and loss of strength when exposed to fire.

Another key benefit is ease of access to plumbing, electrical and communication services a raised timber floor provides.

“With piled foundations systems you have that ease of access, whether you are installing, maintaining or repairing services such as your electrical wiring, plumbing, IT cabling etc under the house. In a solid concrete foundation this becomes much more difficult and a much bigger challenge,” NZTIF director Kevin Hing explains.

wholesale + export lumber manufacturers YOUR LOCAL SAWMILLER

Ask for Mitchell Bros timber at your local Timber Store

SOUTH PINE (NELSON) LTD P: (03) 547 9629 E: shone@southpine.co.nz

www.southpine.co.nz info@mitchellbros.co.nz

www.mitchellbros.co.nz

“ Proud to support the NZ Timber Industry Federation”

McAlpines Timber Ltd

WESTIMBER LTD. CHRISTCHURCH BRANCH 15 Broughs Rd, Harewood P.O. Box 5015, Papanui Phone (03) 360 2100 Fax (03) 360 2101 christchurch@westimber.co.nz

86 | February/March 2014 www.canterburytoday.co.nz

QUALIT Y • SOLID • TIMBER • PRODUCTS

WESTCOAST SAWMILL Ngahere NZ Phone (03) 732 4894 Fax (03) 732 4892 ngahere@westimber.co.nz

No 1 Southbrook Road Private Bag, Rangiora, New Zealand.

Tel: 03 313 8339 Fax: 03 313 3767 Email: sales@mcalpines.co.nz

Focus | NZ Timber Industry Federation

Timber has been the building material of choice in New Zealand from the earliest days of human settlement.

The qualities that have enabled it to retain this preferred position include: • Ready availability • Ease of use in terms of cutting and fixing • Good strength to weight properties • Handling – doesn’t get too cold to handle in winter or too hot in summer • Simplicity where building alterations are made • Nationally recognised standards for use • Cost effectiveness • Aesthetically pleasing

The manufacturing process for competing materials, such as steel and concrete, actually emit carbon dioxide into the atmosphere. Timber is easily the most sustainable and environmentally friendly building material available for residential home construction.

Cost competition The cost of timber in frames for an affordable new home build is four to five percent of the total cost.

NZTIF director Kevin Hing says timber also comes up trumps when it comes to affordability. “Timber framed construction is very cost-effective and that includes timber piled and framed flooring systems.”

Historically, due to the ready availability of aggregates in Canterbury, concrete has been the predominant flooring system in Canterbury.

• An all-natural product.

Suitably sustainable Forestry has been a key industry in New Zealand since the beginning of European colonisation. A tree-rich nation, milling for building materials was a logical and necessary move.

In the early 20 century, when the country had just half of its estimated 14 million hectares of original forest, concerns arose over future commercial supply, so strict controls were enforced and plantation forests were developed. th

Today plantations occupy about six percent of our land area and produce more than enough to meet the country’s future needs.

Almost all of the timber used in New Zealand’s construction is sourced from these sustainably managed plantation forests and not from our indigenous forests. This plantation resource continues to expand as harvested trees are replaced.

Our forests and the timber produced from them absorb and store carbon dioxide for the full duration of their life cycle. By actually soaking up and storing carbon, timber is the only construction material which has a positive impact on greenhouse gases within the atmosphere.

However, Hing says with new foundation requirements the price differences are very small. “By our estimates as low as $10 a square metre. On sections with an incline, timber comes out cheaper.”

Several grades of framing timber can be used in residential house construction, SG6, SG8 and SG10. “These grades have different physical properties, but all comply with building codes and perform to required standards. While SG8 is the most commonly used grade, other grades such as SG6 can be substituted into house designs very easily and could in fact result in cost savings.

Structural performance Following the Canterbury earthquakes: • In general the residential housing stock, predominantly of timber framed construction, performed well with little structural damage caused by ground shaking • The most significant structural damage to housing that was experienced was due to liquefaction of soil causing differential subsidence and/or lateral movement of foundations • Overall, pile foundations were able to withstand the effects of liquefaction whereas concrete slab foundations tended to crack and break beyond repair. Pile foundations with timber framed flooring were able to cope with differential subsidence and lateral movements better than concrete slabs.

“But the appeal lies not in the colour alone (since any particular shade can be replicated with paint), but in the organic lines of the surface figure, created as the geometric plane of the saw-cut intersects the naturally formed growth rings of the trunk.

“The figure may be further enlivened by knots, which of course mark the branch positions on the original truck. Thus, strictly, each piece can be considered unique. It is these inherent small variations between planks which give a liveliness to the surface of an assembly.” CT

“The difference in retail price between SG8 and SG6 is around $20 a cubic metre. While more SG6 timber may be required to build a house than SG8, the price difference could still mean a saving of up to $1500 in the price of timber for a typical home.”

New Zealand Timber Industry Federation Level 10, 38 Waring Taylor Street Wellington T (04) 473 5200 E nztif@nztif.co.nz www.nztif.co.nz

— Advertising Feature

Aesthetic appeal There’s nothing that quite meets the stunning aesthetic appeal of natural timber.

Peter Ross, Giles Downes and Andrew Lawrence probably described it best in Timber in contemporary architecture: a designer’s guide.

OR BERS Suppliers of: • Premium Decking • Fencing • Treated Radiata • Custom Treating • Kiln Drying • Sawmilling • Bin & Pallet Manufacturers • H5 Piles • Trellis & Capping 194 Ranzau Road, Hope, Nelson Ph/Fax: 03 544 7077 Email: sales@taylortimbers.co.nz

Tait Electronics Christchurch Campus

HUNTER LAMINATES NELSON LTD

Hunterbond produce engineered wood products for both Commercial and Residential structural projects. These range from large scale multi-storey developments, public buildings, warehouses, stadiums, resorts and bridges to beams, posts and structural flooring in a wide variety of applications.

Arcades Project FESTA Christchurch

With any project we can offer assistance with design and involvement in many facets of the engineering. The build stage of a project is when our experience and skills are best utilised and we ensure that a quality product is produced which meets all the structural, architectural design and functional requirements of the project. Our expertise in manufacturing glue-laminated timber and LVL has seen Hunterbond produce some of the leading-edge timber designed buildings in New Zealand.

48 Beach Road, Richmond, Nelson

McVicar Timber Group Ltd

www.mcvicar.co.nz

Email: enquiry@hunterbond.co.nz

Phone: 03 544 6006 www.canterburytoday.co.nz February/March 2014 | 87

Focus | Dixon Homes NZ

Big business benefits with the personal touch What do you get when you cross the purchasing power of a large multinational company with expertise of local builders? Dixon Homes!

“

The power of bulk purchasing

Testimonial

The bulk buying power of the Dixon Homes Group means savings are passed down to the builder, and ultimately the customer, resulting in a quality home being built at an affordable price.

We knew Jason from years back as a quality local builder and hearing that he’s partnered with Dixon Homes we thought we’d take him some plans. Jason and Dixon Homes finished a property for us last year and it was a really good experience, completely painless. Dixon Homes were accommodating and designed our property to suit our budget not to mention the communication was also very efficient. We were very pleased how it turned out, so much so we’ve handed them more plans to look at this year.

Passing the savings from corporation to customer by utilising the bulk buying of materials as a large group, the customer eventually benefits as the builder pays less of a premium for many necessities.

This keeps Dixon Homes competitive in the marketplace and is a great option for those looking to build an affordable home on a fixed price contract.

Jason McKenzie, owner of Dixon Homes Canterbury, has 25 years of experience in residential building and he recognised the benefit of joining the Dixon Homes Group to provide the most cost savvy options for his clients.

CANBRICK LTD

- Tim Hoban, White Hoban Properties Limited

&

Canterbury owned and operated for over 20 years

CANCLAD LTD

Established in Australia in 1959, Dixon Homes successfully served Queensland, moved into New South Wales and eventually made the jump across the ditch to provide Kiwi’s the opportunity to ‘experience the Dixon difference’.

Group experience, knowledge, market presence and extensive networks help take ambitious Master Builders to the next level of business ownership, which bodes well for the client who receives the best of both worlds; big corporate-style spending and skilled builders on site.

Exterior Plasterers

Brick & Block Layers LBP registered Safe Site accredited

”

“Dixon Homes Group provides the builders with the capability to provide a better package to our customers. We have the power of a large corporation yet we are still local, qualified tradesmen who take immense pride in our work.”

Licenced applicators for all major proprietary systems

Rayner Wallen

Both companies specialise in new builds residential - multi units - commercial - earthquake repairs Contact Ian McLeish 0274-4574445 or 03- 3445461 email ian@cbb.co.nz

accountant Experienced in all aspects of the building trade.

Reasonable fees S t r e t c h i n g your tax dollar Rayner Wallen 18/105 Bamford Street 0277123700 03 9818604 rayner.wallen@xtra.co.nz Proudly supporting Dixon Homes Canterbury

Affordability Dixon Homes presents an affordable option for new home ownership and with LVR rates pricing many first home buyers out of the existing market, building may be the new entry level as it can be secured with as little as 10 percent deposit or even lower if the lending criteria is met.

At the current 20 percent LVR to buy an existing property designed by someone else, there will undoubtedly be an influx of first home buyers becoming first home builders during the next few years.

“We can assist first home buyers and we’ve always aimed towards affordability, so with market conditions at present, I think we represent a lifeline to those Cantabrians wanting to get on the first rung of the property ladder.”

Dixon Homes has always catered to affordability with an emphasis on quality.

With more than 2,000 designs available to choose from, Dixon’s offer clients the opportunity to tailor towards their individual preferences with the guidance of a qualified team to make visions become reality.

The resources and buying power allow qualified builders to offer a big company service under the Dixon Homes banner, and as McKenzie states, “The residential building game is changing. Many big companies, and Dixon Homes, have produced over 70,000 homes in their 50 year history, so we certainly fall into that category, yet the franchises are still local tradesmen who know the region and want to produce quality work time after time.”

Jason McKenzie and his Dixon Homes team have the resources to take on multiple projects with a projected target of 100 homes by 2016 and the company has the capacity to grow as they move forward.

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Focus | Dixon Homes NZ

The Dixon experience Undertaking a new build home offers the client a wealth of opportunity not afforded to them by the regular housing market.

It essentially gives the customer the reigns to build a home suited to their needs, wants and desires.

Customers are presented with in excess of 2,000 modern, energy efficient designs to choose from, to ensure they get a home within their budget, yet still refreshingly new and tailored.

Choosing Dixon Homes is a little easier when you can cast an eye over the wealth of industry awards with Dixon Homes name inscribed on them. The company website indicates the awards achieved in the past few years; www.dixonhomes.com.

Insurance Dixon Homes has recently aligned with the major insurance providers in Canterbury to cater for the new builds coming from insurance work.

Although Dixon Homes do possess this huge depth of design capability, it can also work with plans brought to them by a client.

The flexible, innovative team will find a pragmatic solution to incorporate as much as build capacity allows.

Working with Hawkins, NZI, Southern Response and Tower allows clients the opportunity to choose Dixon Homes from the Accredited Builders list, adding to the security that accompanies such a reputable company.

Dixon Homes also offer house and land packages ideal for those looking to delve into the creative and exciting process of building a home from scratch.

New builds from Dixon Homes are built to the highest standards necessary in Canterbury while sacrificing none of the quality and aesthetic value of a property.

“

Unlike many building companies, Dixon Homes prefer to have all of its builders on staff, as opposed to sub-contracting this helps keep the company ethos and standards consistent.

Testimonial This was my first experience with Dixon Homes and they were very easy to deal with. I actually approached them with my own set of designs to work to and they were happy to accommodate them. They have so many plans but they were very flexible towards the needs of my 3 EPH units (Elderly Persons Housing).

Although it is a tough environment to retain good workers in Canterbury at present, due to an incredibly competitive market, Dixon Homes’ staff all pull in the same direction to provide quality built homes at a cost effective price.

All in all, Dixon Homes are the big banner under which the truly talented, ambitious builders operate. Put simply, Dixon Homes has the buying power of the supermarket with the personal touch of your local greengrocer, a match made in heaven for affordable homes.

Jason and his team were very friendly, easy to approach, professional, efficient with their pricing and very proactive in the clarification process. We actually had an issue with foundation design on-site but Jason and the team worked very hard to come up with the most efficient and cost effective solution to that issue.

I would definitely work with Dixon Homes again, in fact we will be looking to build a few more EPH properties with them. I have actually recommended Jason and his team to others.

- Gerard Dunne, GJD Property

Head to the Dixon Homes Facebook page for a little inspiration and give them the big blue thumbs up to ‘like’ affordable housing. CT

Dixon Homes New Zealand T (03) 349 0020 E jmckenzie@dixonhomes.co.nz www.dixonhomes.co.nz

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www.canterburytoday.co.nz February/March 2014 | 89

Focus | Apex Environmental

Leading the wastewater industry Apex Environmental is a great example of Kiwi skills and ingenuity, offering a total design, and build solution for all water and waste treatment problems.

The Washdyke company is an environmental engineering business specialising in the design, build, installation and commissioning of water and waste treatment systems.

Apex is a leader in the treatment of industrial wastewater and also provides domestic and commercial wastewater solutions.

The company provides high quality costeffective solutions that are custom designed for each application.

Its expertise within the dairy industry is firmly established, with the company developing

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specialised processes and products that provide sufficient treatment to allow the re-use of water for irrigation.

Apex is also an established industry leader in the treatment of winery wastewater, from boutique operations through to large facilities. Apex takes its environmental responsibility seriously by recognising that water is a finite resource highly susceptible to over exploitation and pollution.

Apex Environmental offers:

Successful Fonterra projects

Innovative water and waste solutions Apex Environmental was formed in 2009 by technical director Matt Savage and general manager Steve Kroening, who both have extensive local and international experience in the wastewater industry, from research and development through to the installation of full treatment systems.

Savage says clients come to Apex with problems that need to be solved. “We come up with solutions right up to training and commissioning – we’re very much a one-stop shop,” he says.

Most of Apex Environmental’s technology is developed in-house by the company’s microbiologists and process engineers. Staff work alongside its customers to ensure a successful outcome is achieved, every time.

Apex Environmental has been a key player in the development of Fonterra’s new milk powder plant at Darfield.

Wastewater treatment plants – screening, aerations systems, sequencing batch reactors, activated sludge, membrane bioreactor and disposal and beneficial reuse systems • Dissolved air flotation units

Apex was involved in stage one and two of the new factory, which involved the turnkey design and build of a wastewater treatment plant in each stage.

The two year project, which has only recently been completed, saw Apex take responsibility for earthworks, civil works, tanks and equipment, electrical work, pipe work and automation.

Apex technical director Matt Savage says the project was particularly challenging due to extreme weather conditions, including heavy snow in 2012 and high winds. However, the Fonterra project was a big success.

• SINAP MBR membranes • Drinking water treatment systems • Wastewater disposal systems • Organic waste treatment systems • Remote telemetry • Expert evaluation and modelling of existing plant • Compliance monitoring • Resource consent applications.

“Our general goal is to get waste streams into a form they can be beneficially used.”

Additional projects

Each system’s operators are included early on in the design process so their preferences and experiences can be incorporated. This ensures a streamlined plant operation and commitment to the system by its operators.

“Based on our performance in stage one, they invited us to come back for a stage two upgrade, which doubled the capacity of the plant from 130 cubic metres per hour to 260 cubic metres. It’s an almost identical duplicate of stage one and went very well,” Savage says.

Apex Environmental has enjoyed continued growth since its formation four years ago and is focussed on servicing the New Zealand market before it looks offshore for work.

“We’ve just been awarded another project for Fonterra in Palmerston North at their Kapiti Icecream factory. It’s a similar type of project on a much smaller scale.”

“We’ve used a system we developed ourselves called a membrane bioreactor, which can take raw wastewater and bring it up to bathing level quality.” CT

Savage says it has the skills and knowledge to offer a total solution to customers.

“Instead of a company having to hire consultants before they start a project, they can come to us and tell us what their problem is and we’ll leave them with a solution that works,” he says.

All three Fonterra projects involve the design and build of a dissolved air flotation plant, which puts acid into the wastewater to create a curdle effect. The contaminated waste floats to the top and is separated off.

“We give them a guarantee that we can make their problem go away.”

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Proudly Supporting Apex Environmental Ltd 90 | February/March 2014 www.canterburytoday.co.nz

“In Darfield we offset a lot of water that would’ve been taken out of the Waimakariri River and have reduced the amount of fertiliser used on the paddocks,” says Savage.

Apex Environmental is just completing a job in Nelson for a cider factory, which needs an extremely high level of wastewater treatment so it can discharge back into a natural water course.

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Focus | Raeward Fresh Marshlands

Reward yourself with freshest produce around Marshlands Produce has rebranded its business to Raeward Fresh Marshlands, but the owners, who took the small road side fruit and vegetable stall from strength to strength are still the same, with the same team of friendly staff, helpful service and tasty, fresh produce.

keep. The decision to sell the land paid off as the business has continued to grow “We now employ over 40 staff in our wholesale, retail and processing business,” he says.

But what isn’t new is the same loyal customers who still continue to visit week after week for their fresh produce food shopping.

The Harewood Road store has diversified the range of products it sells, from apples direct from the orchard in the early days to an unmatched range of products today.

Marshlands Produce has been an icon within the suburb and the greater Christchurch area for more than a decade, but the business started with humble beginnings.

Jeremy says the mantra at the now Raeward Fresh Marshlands is “service and quality at affordable prices”. And that’s what arguably has made the company such a success.

The store now offers an extensive range of essential cooking ingredients, seafood, meat local wines, craft beer and a great selection of ciders.

Equipped with loads of enthusiasm and a love of fresh food, husband and wife team, Jeremy and Angela de Gouw, bought the road side stall on Marshlands Road and renamed it Marshlands Produce. “It soon grew from three staff to 17 and the number of customers visiting the store blocked Marshlands Road on the weekends,” Jeremy says.

By making the big decision to rebrand to Raeward Fresh, Jeremy and Angela bought into a well established, highly successful fresh food company that has been renowned in the city for its quality produce for more than three decades.

While the store has had a major growth spurt Raeward Fresh has no intention of becoming a supermarket. The company has always believed good food is not about price or value, their emphasis on eating well.

In 2005 Jeremy and Angela rebuilt the store to future proof their business and offer better produce in a more controlled environment.

In 2010 the couple sold the large countryside property the fruit and vegetable store was situated on to a developer, but retained the business and its portion of land.

Jeremy explains the reasoning behind this move was to focus on their core business as the land was very time consuming to up

But Marshlands Produce’s success didn’t go unnoticed. Last year the company was approached by Raeward Fresh with an offer it couldn’t refuse. “We were asked if we would consider taking on their franchise name and with three new subdivisions nearby, and the fresh food philosophy of the brand, we knew we would have a winner.”

The rebranding, which officially took place in November last year, brought a new lease of life into the much loved store with new shelving, fridges, a fresh coat of paint and most excitingly new products on offer.

The original Raeward Fresh store on Johns Road had small beginnings, just like Marshlands Produce. It opened in the 1980s selling fruit from its orchard, its popularity meant it outgrew being a small operation very quickly.

In 2000 the booming trade moved from its orchard based site several hundred meters down the road to its now flagship store on Harewood Road.

Raeward Fresh stands out from the competition because of its commitment

Island wide

to fresh fruit and vegetables and quality butchery lines.

All of the products are reasonably priced and show the product’s origin, because reputable supply chains are important to the business.

Raeward Fresh aims to make the same wide range of products that are sold at the Harewood Road Raeward Fresh available at all of their stores in the coming years.

Raeward Fresh has four stores; at Harewood Road, Tower Junction and Marshlands Road in Christchurch, and Richmond in Nelson.

Each store is individually owned and operated and along with their teams they are passionate people delivering quality fresh food every day.

No man stands alone Running a company well is often part of a wider effort with key business partners. So Raeward Fresh Marshlands would like to express its thanks to the support and ongoing commitment from Rolton Macduff Lawyers and Vivace Espresso. CT Raeward Fresh Marshland 410 Marshland Rd T (03) 385 6976 www.raewardfresh.co.nz — Advertising Feature

Café Raeward The chefs at Café Raeward have more than 120 years’ experience combined.

With a focus on fresh seasonal food, sourced directly from the adjoining store, Café Raeward is arguably one of the best cafes in town.

The café offers a warm, friendly and modern atmosphere with indoor and outdoor seating, plus a playground to keep the little ones entertained.

The café has an on- license offering wine and beer to accompany its delicious meals. Or you can enjoy a barista made coffee with a sweet treat.

Café Raeward is more than happy to accommodate people with allergies and intolerances and offer a range of gluten and dairy free options. And once you’ve relaxed and refuelled pop across to the store and pick up your food shopping while you are there.

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www.canterburytoday.co.nz February/March 2014 | 91

Focus | Mint Fitness & Pure Cafe

The shape changers If you have a gym membership, you know how frustrating it can be at times to motivate yourself.

It’s sometimes tough enough to muster the energy to head out the door to exercise.

Then you arrive, dressed and ready for a workout, only to find the gym is so crowded that the waiting time for a piece of equipment is longer than the line for a morning coffee.

With so many fitness clubs in Christchurch choosing the right one is important, because it will encourage you to work out more and maintain your training programme.

Whether you are conditioning for a marathon or just trying to get in better shape - make sure that you are making the best decision.

Cantabrians are pretty lucky with the saying that we are only a 15 minute drive from most places - so it’s a given that there is probably a gym near your home or workplace.

The Mint experience Situated on Birmingham Drive near Riccarton, Mint Health and Fitness is a new boutique fitness and food facility. The gym has fantastic personal trainers, nutritionists and massage therapists that all work together to make sure that your experience at Mint is unlike any other fitness club.

It also has a limited membership policy, keeping it from becoming overcrowded. If you want to become a ‘Mintie’ (unofficial term) you have the choice of a three, six or 12 month membership however, a monthly trial is available for new customers to try out and it’s highly recommend.

Owners and managers Mike and Di McCauley say “The Mint experience is something that we have found hard to describe, but our members all say the same thing - friendly staff and atmosphere with helpful instruction.

“This obviously isn’t it all; we have Pure Café with its great selection of healthy nutritious food. We are a friendly bunch and will gladly show you around and tell why we are proud to be a Mintie.

Mike and Di established Mint Fitness in September 2009, which was originally located on Victoria Street and then Pure Café Co was established in 2011. The new location on Birmingham Drive is a whole body health and fitness centre.

“We are specific in our design and operation.

We have selected programmes and equipment that is target specific and that is designed to create more variety and difficulty as you progress,” Mike explains.

Mike says Mint’s difference is that it is not the general run of the mill fitness centre. “We are small, niche and committed in ensuring that our professional team specifically caters to all aspects of your health and fitness needs.”

Save 50 percent with the Ignition Package

identifying and addressing the underlying issues in order to deliver genuine and longlasting improvements.

Try Mint Fitness’s new member Ignition Pack which includes two personal training sessions, one nutritional consultation and one 60 minute massage for only $130 (normally $260).

“Each individual is allocated a Mint Minder who will guide you through your experience with us. If you have any hitches throughout your experience then we will assist or get one of our team members to help you out.

While Mike doesn’t claim to be the cheapest gym in town he certainly hasn’t lacked in quality.

Mint minder “Clients come to Mint with a wide range of goals, such as weight loss, specific event or sport training and injury rehabilitation. Our philosophy is about total health, we do this by

“Our integrated approach makes us unique as our team works together to maximise your results. The gym is also open 24/7 so you can attend at the times that suit you,” Mike explains.

The team at Mint use consistent and individual follow-up procedures along with cutting edge online technology to ensure you have the latest nutritional info and exercises specific to you.

Mike and Di have brought in equipment from Italy and also have a large cross-fit area.

The 200kg rock water feature and plants throughout the gym and café give the place a truly unique and fresh atmosphere.

The fitness area is spacious and the showers/ changing rooms are kept clean and tidy.

OPEN

24/7

92 | February/March 2014 www.canterburytoday.co.nz

FUNCTIONAL & FUN

whole body training with a mint twist

Focus | Mint Fitness & Pure Café

YOU’VE ALREADY HEARD OF THE DANGERS OF DRINKING OUT OF PLASTIC Mike says the team has discovered over a period of time that clients use Mint’s services differently. “Some come to us firstly through our nutrition clinic, others for personal training sessions or gym memberships and others use our massage service as their first point of call.

“Depending on the individual client we can offer elements of exercise, nutrition and massage for an integrated personalised training approach or mix and match the training programmes to suit your individual needs.

“We’re in the industry because we love it and because we saw a gap in the market for a service-oriented health and fitness centre with a healthy food café. Anyone who knows us knows that I am the sweat guru and Di is the foodie.”

Pure Café simply has healthy food with flavour. The menu changes daily and food is made fresh each day either osite or at Pure’s other location on Bealey Avenue.

The protein balls, delicious wraps and smoothies are already proving to be popular with customers – the protein balls are made with Di’s secret recipe and a must for anyone who visits. CT

Mint Fitness & Pure Café 31 Birmingham Drive Middleton T (03) 338 9654 E hello@mintfit.co.nz www.mintfit.co.nz

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Pure intentions Mint Fitness and Pure Café Co is one of the only places in Canterbury that does both food and fitness as a combination. Pure is a ‘healthy food to go’ café and open to nonmembers. You can also find Pure located on Bealey Avenue.

Di explains that if the ingredient doesn’t provide a health promoting benefit, then the café won’t use it. “If the food is also not nutritional we won’t make it. In our tiny corner of the planet we think nutrition is important so our awesome team at Pure rocks up to the café and kitchen every day to help you with healthy living choices and to perk up your diet with healthy food.

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Focus | The Corporate Club

Catering for all from the perfect venue Christchurch’s hospitality scene has experienced an uprising of late and is about to be bolstered further with a rejuvenated venue ideal for conferences, events and weddings.

A new beginning

During the past four months, with continual ground and building maintenance, the vision has dramatically extended. With beautiful removed and it will be filled make a new grounds, weddings and celebratory events are landscaped lawn area. To keep in line with the also high on the priority list. beauty of the area, a pond and waterfall will remain at the north end of the lawn and at “Corporate Club is the ideal setting for all the south end there will be a second pond. functions and events. We already have

Corporate Club’s December opening marked the change of ownership, management and name, of the rustic gem that was once Sharvin Lodge. The beautiful grounds and unbound potential were two key factors in Jason Olliver’s decision to use the property for his new venture coined the Corporate Club.

weddings booked for 2015 and continual enquiries for the remainder of 2014 and even up until 2016. As we turn around the reputation of this venue, we expect to get many more bookings.

One immediate vision for Corporate Club was to target the business market, suffering from a noticeable lack of venues in Christchurch available for conferences, meetings and team building days.

“Christchurch needs a venue like Corporate Club. With so many new businesses returning and starting in the city, we saw there was a gap in the market and we’ve filled it. Instead of having to utilise a hotel for conferences and loiter in hallways during breaks, guests can wander around the secluded, private lawns and garden getting fresh country air.” he says.

“We can assure the people of Christchurch that we have, and will continue to, inject much needed love back into the property and the catering service.”

In the upcoming months, the Corporate Club’s grounds are undergoing massive changes.

The lake, which once was the heart of the property, is currently drained, the poles and nets which used to cover the lake have been

“This is a mammoth task, but already the grounds are looking more visually aesthetic and you can picture how much value this will add to the venue with the ability to have marquees, bands, outdoor picnics team building days. The opportunities are enormous.”

Prime proximity As locations go, Corporate Club is situated perfectly for the functions and conference market ‐ only minutes from the airport and 10‐15 minutes from the city, at 651 Pound Road in Yaldhurst.

With space so tight in the city, having a large parking area is but another feature which Corporate Club offers.

The surrounding area is populated with numerous motels and hotels meaning overnight accommodation, if necessary, can be found within a short distance of Corporate Club.

Functions manager Corporate Club’s functions manager Anna exudes enthusiasm towards this project. A number of years of experience in hospitality and management, Anna has an eye for detail and a professional approach.

Anna has worked in New Zealand and Australia in varying roles in the hospitality industry: front of house, chef, functions, catering and management. She has also been an operations manager and owned her own business. With this broad base of knowledge, a high standard has been set for Corporate Club.

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Proud to supply fresh produce to Spitroast.

“This venue has so much potential. It has been a tough few months with continual maintenance, re‐painting and tidying, but absolutely worth it. I had the most amazing feedback from companies and guests who held their 2013 Christmas functions here.

Marshlands Wholesale (formally Marshlands Produce), is a locally owned wholesale company delivering fresh fruit, veges, precuts and salads direct to restaurants, cafés and the public Monday - Saturday, for the last 12 years.

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“People have been exceptionally supportive, especially those who had visited the venue previously and seen how run‐down it had become. The maintenance is ongoing, but I have the passion and drive to make this venue a success. There is an absolute ‘can do’ attitude towards Corporate Club; we wouldn’t have gotten this far without it. I believe everything you do should always be ‘sprinkled with love’ just to give it that edge”

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Focus | The Corporate Club

The Corporate Club is the ideal venue for: • Weddings • Conferences • Birthday, anniversary and engagement parties • Sports club celebrations, fundraising events • Any occasion!

Quality catering Corporate Club has two quality caterers on hand - the Canterbury favourite Spitroast.com and the newly founded Corporate Cuisine.

“Rather than having only one catering option, like many other venues, we offer unique functions complete with quality food prepared by Corporate Cuisine or Spitroast. com. Our customers have freedom of choice and variety in menu” Olliver says.

Corporate Cuisine will also function as a mobile caterer for businesses in Christchurch, providing mid-week services for working lunches, breakfasts and other such catered meetings.

Jason Olliver and partner Karen have more than 35 years of experience in their respective corporate careers, including ownership of a number of hospitality businesses and Jason’s experience as a chef, which led to the formation of Corporate Cuisine.

Rather than having only one catering option, like many other venues, we offer unique functions, complete with quality food prepared by Corporate Cuisine or Spitroast. com. Our customers have freedom of choice and variety in menu.

“We’ve both worked in insurance, banking, financial planning etc, so we have experienced the corporate world’s appetite for quality catering and we’ve owned a good number of hospitality businesses; we’ve been on both sides of the fence,” he says.

“Every few days there seemed to be a working lunch or some kind of meeting involving food, but people often get sick of the same offerings, that’s why we just had to set up Corporate Cuisine - to fill that void.”

Corporate Cuisine, while also being mobile, is aptly the caterer of choice for Corporate

Club – but if the client prefers hog-roast to a Panini, then Spitroast.com is on hand to take over proceedings. The food can be picked up, dropped off or served by both mobile catering companies, depending on numbers.

Spitroast.com Spitroast.com Christchurch (also operating in Dunedin and Auckland) is the ideal catering service for groups of 50 or more. Spitroast. com is a regular at Christchurch roof shouts, and with roofs going on at a rapid pace, the mobile caterer is experiencing a glut of work in the city at present.

Combining forces Spitroast.com, Corporate Cuisine and Corporate Club are combining considerable forces to service all event and function markets of Canterbury. Corporate Club, located in Yaldhurst (651, Pound Road) has been re-vamped and upgraded and provides a perfect backdrop for beautiful weddings and celebrations.

There is continual maintenance and rejuvenation of the former Sharvin Lodge and with multiple catering options and a dedicated team on-hand Corporate Club will begin to be penned into spots on the corporate calendar by businesses nationwide.

“The last thing businessmen and women want to do after a flight is travel again, hence being so close to the airport is a major plus for The Corporate Club. We are connected to the rest of Christchurch but manage to remain secluded and private, with plenty of car parking too. The Corporate Club will offer a different dynamic of corporate facilities mixed with a picturesque setting, just what Christchurch needs.”

Although Olliver and his partner only took the reins of Corporate Club last October, they dove straight in at the deep end and booked Christmas functions from the beginning of December, utilising Spitroast.com as the caterer, booking bands and organizing eight functions. As the news of Corporate Club spreads around the community, it is sure to be a busy 2014 for all those involved in the venture.

“Christmas 2013 at Spitroast.com and Corporate Club was exceptionally busy and we are looking forward to maintaining our high level of service and fast-paced atmosphere throughout 2014.”

“

Rather than having only one catering option,like many other venues, we offer unique functions, complete with quality food prepared by Corporate Cuisine or Spitroast.com.

Our customers have freedom of choice and variety in menu.

”

Corporate Club 2014 The social calendar for 2014 is already filling up, so be sure to check out Corporate Club for Christchurch’s newly invigorated venue ideal for functions, events and conferences.

The new management has brought a refreshingly new lease of life into a venue that encapsulates the aura of the Garden City.

Landscaped lawns and well-maintained gardens are good for the senses, especially the taste senses, which will be tantalised by either Spitroast.com or Corporate Cuisine – the choice is yours. CT

Corporate Club 651 Pound Road Christchurch T (03) 342 1039 E enquiry@corporateclub.co.nz www.corporateclub.co.nz — Advertising Feature

03 3421039

www.corporateclub.co.nz www.canterburytoday.co.nz February/March 2014 | 95

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Also includes Green Tea & Hot Chocolate All beverages infused with Ganoderma (also known as Reishi or Linghzi).

Offering you the opportunity to take a regular dose of health and wellbeing as part of your daily beverage.

This must be self-employment at its very best!

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“

NO DEBTORS NO CREDITORS NO STAFF THE FREEDOM TO WORK WHEN AND WHERE YOU WISH THE OPPORTUNITY TO EARN WHAT YOU ARE REALLY WORTH

The phenomenal growth of the company has been built on the extraordinary properties of Ganoderma – the extract infused into the range of beverages.

The company has capitalised on the health benefits offered by Ganoderma, and combined them with our addictions to coffee, tea and chocolate.

CHANGE YOUR COFFEE – CHANGE YOUR LIFE. www.nzcoffeeshop.organogold.com | coffee@academy.net.nz

Focus | United Travel Ferrymead

Travel plans Today more than ever it is easy to book flights and holidays online. People choose to use online booking services because of the perceived convenience and affordability of this method, but when problems arise there is no industry professional or real person to help solve the difficulties.

Melissa Landrebe, owner of United Travel Ferrymead, says the traditional method of booking through a travel agent is still the smartest way to book a holiday.

Melissa is understandably excited to be celebrating the company’s 20th year in business. In May 1994 she returned from living in Europe to set up and manage United Travel with the previous owner. In 2001 she took over the ownership and has witnessed the industry change and expand, and the company go from strength to strength.

Industry changes Melissa has experienced major changes in the travel industry. “When I first started I had to ring each airline to make flight reservations as Internet didn’t exist and tickets had to be hand written as there were no e-tickets or e-mail then.

“Access to ‘destinational’ information and booking services for our clients is just a few clicks away where we can find accommodation or sightseeing in a remote location or recommend a popular restaurant in a big city in just a few seconds.”

“

We can help fix delays, sort out hotel problems and book quality tours. People put their trust in us because they have met us face to face, know we care and offer friendly and helpful service.

- MELISSA LANDREBE

”

With Internet access clients do a lot of their own research prior to coming into the office knowing exactly what they want compared to the “old days” where people heavily relied on the consultant for information.

“In a way travel consultants are needed more than ever because we can offer a trustworthy service. In an age where internet scammers and dodgy travel information is rife on the internet, people turn to us for the trust factor.

Even though holiday makers have become more independent in the initial planning of their journey, Melissa says there is still a strong need for guidance and assistance from the travel consultant.

“We can help fix delays, sort out hotel problems and book quality tours. People put their trust in us because they have met us face to face, know we care and offer friendly and helpful service.” .

74 Hawdon Street, Sydenham P: (03) 366 5070 www.eastmure.co.nz Pleased to be working with United Travel Ferrymead, providing accounting services and business development solutions.

MORE THAN JUST A PORTABLE BUILDING - TEMPORARY - PERMANENT - SELF CONTAINED - OFFICE UNITS - SLEEP OUTS - BACH UNITS - TOILET BLOCKS

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Proud to support

www.canterburytoday.co.nz February/March 2014 | 97

Focus | United Travel Ferrymead

No man stands alone Running a company well is often part of a wider effort with key business partners. United Travel Ferrymead would like to express its sincere gratitude to the support and ongoing commitment from all of its loyal suppliers, together with the following local businesses: Tranz Build, Globus Tours, Eastmure & Associates Chartered Accountants, Christchurch International Airport, Go Holidays and Singapore Airlines.

Another advantage of booking through a travel agent is you get to speak to a person who has travelled the world extensively themselves and has a wealth of knowledge and experience.

Melissa says she and her staff love to share their first hand travel knowledge with clients.

“Between myself and the six staff at United Travel Ferrymead, we have over 100 years travel experience and I would say we have visited almost every country in the world, enabling us to answer almost any question our clients throw at us.”

The United Travel franchise has been in New Zealand for almost 40 years and is one of the few 100 percent New Zealand owned and operated travel agencies.

United Travel is a large, well established company across New Zealand, it has a lot of buying power and is proud to pass these competitive prices onto its clients.

earthquakes. While the building suffered cracks the team held strong and remained at their premises with the help of several large stabilising pillars.

“Holiday makers simply can’t beat our packages if they try to book the same deal online. We offer truly amazing package deals which include international flights, transfers, accommodation and sight-seeing all included in the cost.”

Melissa says the June earthquake was the one that “finished off” their home where they had been based for almost 20 years.

United Travel Ferrymead’s clients include locals in the bay area community, from Sumner to New Brighton, Christchurch City wide, as well as many throughout New Zealand and Overseas.

But her determination to keep her business alive and to continue serving their loyal clients inspired her to find new premises.

She considered moving into several permanent commercial buildings in the Ferrymead area, but most had earthquake damage and she didn’t want to risk the chance of losing yet another building.

Melissa made the decision to buy a semi-permanent portable building.

“I contacted the team at Tranz Build, who were every helpful and listened to my needs.

They guaranteed to deliver the building within eight weeks, which seemed like a big task but they did it, delivering on time and to a high standard.”

The new building is based on the front lawn of the old office and while Melissa is eager to move into a new building, she says she is happy with the portable building in the meantime. “It is amazing, a lot bigger than it looks, sound proof and warm - using a portable loo however, does wear a bit thin.’’

“We have clients who have been coming to us year after year for 20 years as they know we will go the extra mile and truly care about them.

“We want everyone to have the most amazing holiday which is why we enjoy passing on our knowledge and helpful tips to make their experience exceed expectations.

“I know the reason we have such a large number of repeat customers and what our success can largely be attributed to, is our staff. My team love helping our clients plan the perfect holiday. We do all we can to make sure every person’s experience as memorable and hassle free. We go the extra mile because we genuinely care about our clients,” Melissa says.

Office rebuild The market for negotiating and buying travel C I A 0with 0 7 flights 0 _ S and i n accommodation g a p o r e _ Cis 1 2 0 1 4 - 0 1 - 3 1 T1 4 : 3 4 : 4 4 + 1 3 : 0 0 packages The United Travel Ferrymead office was fierce among travel agencies, but because damaged in the September and February

Singapore Airlines

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98 | February/March 2014 www.canterburytoday.co.nz

Focus | United Travel Ferrymead

These destinations have always been popular especially for families and retired couples.

Until recently, the preferred mode of transport to see the sights has been by road in a car or tour bus – this is rapidly changing.

The popularity of cruising, especially river cruising, has soared. “It is one of our fastest growing products as it takes the hassle out of travelling. Cruising offers the best of both worlds; you can relax and enjoy all the entertainment, food and activities onboard in a resort-like atmosphere, but still get the thrill of an adventure holiday visiting new destinations almost daily.”

Due to this interest in river and ocean cruises it is important to book early as many are already reaching their maximum. Some clients are already booking for the 2015 sailings. Cruise ship destinations include the Mediterranean, Norwegian Fjords, Scandinavia and Baltic.

Croatia is a new emerging travel destination that is going to be extremely popular for travellers in 2014.

Top travel tips When is the best time to book a holiday?

Holiday package deals go on sale in February and this is the best time to book a winter escape holiday to a warmer destination.

When should you book overseas flights?

For international travel the general rule is to book early - the sooner the better, especially with the popular Europe and UK destinations. Good deals on flights are typically available around October and November for dates during the middle of the following year. There are however, some great sales coming up soon - this year will see lots of exciting travel destination on sale.

Where to go in 2014 United Travel Ferrymead specialises in leisure travel and Melissa says there are a range of popular travel destinations that are on trend for this year, as well as old favorites and exciting new emerging hot spots.

The two best loved destinations for Kiwis are the South Pacific, and Europe/The United Kingdom.

“Christchurch is notorious for its bitterly cold winters which encourage many Cantabrians to book mid-winter getaways to escape from the cold. Both Fiji and Rarotonga are ideal destinations to take a week’s break, relax and thaw out in the beautiful tropical sunshine.”

The United Kingdom and Europe have always drawn New Zealanders every year for holidays, sightseeing, adventure, art and culture and that has not changed for 2014.

Kiwis haven’t even considered it as a holiday destination until recently, but it has certainly caught the attention and curiosity of many this year. To quote Lonely Planet “Croatia’s rare blend of glamour and oldfashioned authenticity make this Europe’s ‘it’ destination”.

Despite all the recent attention Croatia is receiving it remains very much untouched by mass tourism which makes it that much more special.

Awards The United Travel Ferrymead staff take great pride in their work and are always striving to better their service to their clients.

Hard efforts haven’t gone unnoticed as individual staff members and the office have received a number of awards recognising their achievements over the years. During the past 12 months they have been awarded the following: • Jacqui Harmon top sales consultant for Virgin Australia • 2013 awarded Top Shop by Virgin Australia • 2013 awarded Top Shop for Travel Insurance • Senior consultant, Tanya Cross - 2012 runner up United Travel Consultant of the Year - 2 years running • Melissa Landrebe - 2012 United Travel Manager of the Year • 2013 - Top Shop for Carnival Cruise Company.

“It is great to celebrate such positive achievements for our business and staff. The consultants have continued to work hard and do an amazing job for our clients over several really tough years.” Melissa says.

Her number one focus for 2014 is to get out of the portable building and into a permanent building, with proper toilets. She is realistic though and knows it will take 24 months or more for the new office to be built on their old premises site. CT

The country’s Tourism Board proudly boasts the motto “The Mediterranean As It Once Was” and Croatia delivers the goods with untouched beaches, seaside villages and beautiful scenery.

United Travel Ferrymead Unit 5, 960 Ferry Road Christchurch T (03) 384 2700 “People are scrambling to get there before it loses its untouched charm and once they have E Melissa@ferrymeadunited.co.nz www.unitedtravel.co.nz/ferrymead had a taste of what is on offer, they love it — Advertising Feature and want to go back,” Melissa says.

Singapore Airlines congratulates United Travel Ferrymead on 20 years!

Singapore Airlines departs daily from Christchurch direct to Singapore and on to Asia, Europe, Middle East, Africa and beyond. Experience Singapore Airlines exquisite dining choices, in-flight entertainment options and world-class service.

United Travel Ferrymead (03) 384 2700

960 Ferry Rd, Christchurch

melissa@ferrymeadunited.co.nz www.canterburytoday.co.nz February/March 2014 | 99

Focus | Earth & Sky

Wonders above For centuries the night’s sky has captivated mankind as generation after generation has gazed upwards, fascinated by the wonders of the heavens. These wonders are now easily revealed in all their splendour at the Mt John University Observatory via Earth & Sky Observatory Tours.

The Mt John University Observatory, overlooking the Lake Tekapo township, was opened on July 10, 1965 by the University of Pennsylvania and the University of Canterbury. The University of Canterbury is now completely responsible for the observatory which houses four high powered telescopes used by researchers from around the world.

Visitor trends

However, it wasn’t until recently the observatory was opened to the public. The Earth & Sky business was founded by Graeme Murray and Hide Ozawa in 2004, with a joint passion for the stars and local tourism the pair made a bold leap and became pioneers in astro-tourism.

Chris says the tourism business picked up particularly as a result of the international publicity from the initiative to create a World Heritage “Park in the Sky” plus the opening of the Astro Café in 2007.

“Night tours are the best time to see the sky reveal its true beauty, dependant on the conditions visitors can glimpse spectacular views of the Moon, planets and Milky Way,’’ Chris says.

The café perched on top of Mt John enjoys 360 degree views of the mountains and turquoise water of Lake Tekapo. The Lonely Planet Guide describes the Astro Café as “possibly the best place on the planet for a coffee’’.

Subject to weather conditions, there are six different tours that run during either the day or night designed to suit anyone’s budget, travel plans and group requirements and all are guaranteed to be a fun, educational and a memorable experience.

Earth & Sky has expanded since its aspirational beginnings gaining international and domestic recognition. The café and tours now welcome hundreds of visitors from all corners of the globe on a daily

PROUD TO HAVE SUPPORTED EARTH & SKY THROUGH ITS DEVELOPMENT AND CONGRADULATES MANAGEMENT AND STAFF ON AN OUTSTANDING ACHIEVEMENT 144 Tancred Street | P O Box 314, Ashburton 7740 E enquiries@brophyknight.co.nz P 03-307 9051 F 03-308 2456

Photo courtesy of Maki Yanagimachi

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Following a financial contribution, effectively seeding the development of the MOA2 telescope, Earth & Sky negotiated a lease with the University of Canterbury, giving them tourism rights to the observatory. This unique and flourishing partnership with the University has given rare accessibility to visitors allowing them to view cutting edge telescopes and marvel at awe inspiring sights.

The assistant manager and one of the lead astronomy guides, Chris Monson says while opening to the public was a “momentous occasion’’ business was slow to start. “It took awhile for locals and tourists to realise the amazing opportunity available to them.

During the first few years of business our visitors were predominantly Japanese.’’

basis. “Japanese tourists still make up a huge percentage of our visitors, but Chinese numbers are also rapidly growing along with English, German, and Australians,’’ Chris says.

Tour information

Earth & Sky is happy and eager to work with private tourism operators to arrange personalised guided tours that suit any groups interest levels and schedules. All tours are offered in English, Japanese, Cantonese, and Mandarin. Private tours require a minimum of 10 people and can accommodate up to 44.

Summer is Earth & Sky’s busiest time of the year, but Chris says winter is actually the best time to view the stars because of the longer, darker nights. “The cold southern winters can be a bit brisk for people, but if you are willing to brave the cold you will be well rewarded.’’

Astro-photography is also a big draw card for tourists. Earth & Sky ‘s experienced astrophotographers will help you fit your camera onto a tracking mount, enabling you to take wide-angle, high quality photos of the stars.

Stars are now yours to take home and cherish for a lifetime.

Key to their success Part of the business’ success can be attributed to the forward thinking Tekapo township, who in 1981 agreed to use light responsibly.

They included a lighting ordinance into the Mackenzie District Plan which enacted lighting controls.

This move has “preserved the precious darkness.’’ As a result the Mackenzie Basin is a gold-rated dark sky reserve, in recognition of the light pollution free skies.

Chris says their success “Above all else is thanks to the team they have assembled who are friendly, knowledgeable and extremely enthusiastic. We make our tours interactive, engaging and thrilling. We love to bring out the inner astronomer that we believe is in each and every one of us.’’

Lake Tekapo has plenty to tempt you, in addition to the observatory Chris excitedly notes hot pools, ice skating, fishing, skiing, tramping, scenic flights and more, so make a weekend trip to the township and enjoy all that there is to offer. CT

Earth & Sky P.O. Box 112 Main Street State Highway 8 Lake Tekapo 7945 T (03) 680 6960 E info@earthandsky.co.nz www.earthandsky.co.nz — Advertising Feature

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100 | February/March 2014 www.canterburytoday.co.nz

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Focus | Lanyon & Le Compte, Rydges Latimer and Bloody Mary’s

Your home in the heart of the city As each year passes since the February earthquake it’s clear that life does go on.

The city has taken some major knocks – its confidence, landmarks and spirit all took a hit, but it has prevailed. It may not look quite the same as it did before, but three years on it is evolving and offering up new opportunities.

Christchurch is a vibrant city in transition, now adding a modern and innovative layer to the rebuild.

The newly opened Rydges Latimer Christchurch has helped build city accommodation levels back to a much healthier level.

It became the first hotel in Christchurch to start rebuilding on a major scale since the earthquakes.

The hotel was rebuilt by long-time operator Peter Knight, who considered a sale of the property, but remains one of the family owners. When the Latimer Hotel was originally built in 1969 it had just 17 rooms.

During the decades, the hotel slowly grew until it was a linked cluster of five buildings with 127 rooms.

Then in the February quake, the hotel was pulled apart as the different structures were repeatedly smashed together. The damage made the hotel uneconomic to repair, so it was demolished in late 2011.

The new Rydges Latimer Christchurch has been designed to make sure that never happens again. The building project has undertaken an entire planning process with a focus on blending the property into the area and providing a suitable eastern gateway to the central city.

The hotel has also been planned with a great deal of consideration to guest concerns regarding further disaster risk and is aimed at appeasing these and focussing on providing comfort.

The completed $28 million project includes a bar and restaurant, plus an outstanding conference facility for 500 attendees.

The rebuild project After the removal of the old Latimer Hotel the rebuild took place. While the project was underway the management staff, in true Kiwi spirit, worked out of containers with intermittent power and internet connection, using portaloos and conducting sites and customers visits prior to opening in hard hats and high visibility gear.

Construction company Lanyon and Le Compte were brought in to assist with the rebuild, which was one of the largest commercial jobs in Christchurch last year.

Co-owner and director, Shane Le Compte says it took weeks of work and millions of dollars before the building started to come out of the ground.

“The building’s hefty foundations are one of the many ways the project has been shaped by the pressures of post-earthquake Christchurch. Insurance stresses, safety concerns, design expectations, urgency and location have all impacted on how the hotel was built and how it looks today.”

Lanyon and Le Compte was originally subcontracted to do the concrete structures

however, the business became the main contractor and was active in the structural design.

“We worked with the engineers and changed intertenancy walls on the accommodation blocks from precast to insitu concrete to reduce the amount of reinforcing and connection details required.

“This assisted us to complete a floor slab on a block with a six day turn around, we also had three mobile cranes working onsite at all times when the structure was being built.

One machine was in charge of installing >

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Focus | Lanyon & Le Compte, Rydges Latimer and Bloody Mary’s pre-cast panels, another machine was installing precast flooring units and pre-made bathrooms, and the third crane was dealing with the two in-situ walls in which we poured on a daily basis.

“The biggest challenge was the reinforcing.

The building is heavily reinforced; it has become the new normal in Christchurch and is classed as one of the safest buildings in the city.”

Shane and Mark would also like to take this opportunity to thank the staff of Lanyon and Le Compte for the big effort put into completing this build. The team would also like to congratulate Peter Knight on the new Rydges Latimer Hotel and wish him all the future success.

The business is now focused on future developments such as 141 Cambridge Terrace and the Hagley Oval.

Shane and his entire team were involved in the structure of the building. “Mark Lanyon was in control of the precast yard which had to produce 12 precast units a day to keep the project on programme.

Formed in 1990 by directors Mark Lanyon and Shane Le Compte the company specialise in high strength concrete construction and offer a full design and build process for all types of construction.

“It was a big company effort and the structure was completed two and a half months ahead of schedule. The foundations for the Latimer Hotel rebuild were an epic undertaking that took about 14 weeks to complete, consumed about a third of the budget and required about 1,900 cubic metres of concrete.”

Precasting is a big part of the business and they produce, supply and manufacture and install the product to many construction companies in Christchurch and the South Island.

The foundation work started in late January with the construction of 225 piles. The piles took five weeks to complete and were constructed by drilling the holes, then filling them with concrete and inserting steel reinforcement cages before the concrete set.

A large steel-reinforced concrete raft was built on top of the piles. The raft was 1.2m deep and then had another 200mm floor slab poured on top of this. “It was completed in three separate pours, including two pours that took about 10 hours,” Shane explains.

Lanyon and Le Compte is well equipped to assist with any building project with a precast yard that can produce up to 300sqm of product a day, four mobile cranes ranging from 40 ton to 130 ton, a transport division and 70 staff from shop drawings drafting services, carpenters, apprentices, concrete form carpenters, steel fixers and concrete workers.

Home away from home The Rydges Latimer Christchurch was the first completed new build in the city and November last year opened to the public.

It offers luxurious accommodation on the outskirts of the CBD straddling the side of Latimer Square.

The 4.5 star hotel has the benefit of being custom-built enabling the opportunity for guests to experience top of the line features and amenities. The hotel is five levels high and offers 138 accommodation rooms spread over the ground and first four floors.

The fifth floor has a penthouse suite with breathtaking views stretching from the Port Hills to the Southern Alps and can also be used as a meeting venue or for a private function.

Lanyon and Le Compte, as the main contractor, completed the concrete structure and carpentry work with its own staff. Other subcontractors were acquired to complete the roofing, electrical, plumbing, steel, bathrooms, fire systems, and interior design.

The entire complex is built with the intention of having that ‘home away from home’ atmosphere; it has a huge focus on natural light with floor to ceiling windows, open spaces and fresh clean natural colours.

Shane says that he is grateful to all of the subcontractors who helped with the build.

The staff has a passion and wider understanding of the hotel after being a part of the construction and opening process. The team includes a mix of some of the original Latimer Hotel staff, along with staff from the Rydges Oxford Terrace site all returned to be a part of the new hotel.

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Specialising in the stone and tile industry, Designastyle offer a full range of services for residential, retail, wholesale, commercial and installation.

We are very passionate about what we do and our clients take assurance in our professional service. Our aim is to create a beautiful tiled environment which is unique and personalised.

Sustained longevity and success in the tile industry in Christchurch.

The Rydges Latimer Christchurch has a dedicated conferencing floor housing up to

500 people theatre style and can host a wide range of events including weddings. It is the largest hotel conference facility in the city, with 11 different spaces.

Meeting rooms offer plenty of natural light, state of the art audio and visual equipment, flexible space and dedicated event coordinators to ensure all events go off without a hitch.

The focus is to provide the latest design features coupled with excellent service to provide a first class experience and an ideal environment for everything from boardroom presentations to celebrations.

At the Rydges Latimer Christchurch you can be rest assured to relax in comfort with rooms boasting contemporary Kiwi designs and large windows overlooking the lush greenery of Latimer Square and its surrounds.

Rooms are spacious and fully equipped with modern conveniences. Guests can enjoy inroom entertainment on a 42 inch LED TV with HDMI connectivity.

Plug in your computer with an HDMI cable and enjoy browsing the Internet at lightning speed over Wi-Fi using the TV screen as second monitor.

Those planning longer stays can book a suite with separate kitchenette, living and bedroom areas. All rooms have been planned with comfort in mind and are ideal for the business or leisure traveller.

www.designastyle.co.nz

Come and visit us at 35 Mandeville Street, Riccarton, Christchurch or phone us on 03 348 1099

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Focus | Lanyon & Le Compte, Rydges Latimer and Bloody Mary’s

Dine at Bloody Mary’s Bishop Hugh Latimer and Queen ‘Bloody’ Mary had their differences, which ended in a rather fiery episode leaving Latimer somewhat over-done. Forever honoured in the name of Latimer Square the Bishop has been reunited with the Queen in the form of Bloody Mary’s Bar-Lounge and Grill.

The new Bloody Mary’s is open for breakfast, lunch and dinner and offers mouth watering menu items as well as a full bar.

Options include Wakanui sirloin, ora salmon, fava bean risotto, pickled fennel slaw and braised Canterbury merino lamb shoulder.

The chef-inspired dishes use the freshest seasonal ingredients to ensure flavourful taste in every bite.

Bloody Mary’s is described as a handsome hideout for the dapper. The restaurant has a contemporary design with touches of classic comforts.

The dark oak and rich leather furnishings give the restaurant a warm, comfortable feel and bluestone tiles add a touch of sophistication to the sumptuous space. The restaurant boasts full bar with an impressive cocktail list and broad selection of New Zealand and international wines.

The grill serves choice cuts of Angus and Wakanui beef cooked to perfection, as well as a host of entrees, main courses and desserts that will delight even the most discerning palates.

Seven Deadly Sins of summer at Bloody Mary’s Monday – Greed Fish and Chips and a couple of beers $30 (Lunch and dinner)

Enjoy tasty starters such as grilled lobster with garlic and lemon butter or delicious lamb croquettes with mint sauce. For the main course, treat yourself to smoked Portobello mushroom and ricotta tortellini or an Apple Tree Farms pork cutlet.

Tuesday – Pride Merino Lamb Shoulder and Pinot Noir $99 (Lunch and dinner) Wednesday – Gluttony 1kg of Spicy Wings $20

For the meat lover the steaks are a must.

Dessert options include a Cambridge burnt cream and berry compote and warm chocolate and peanut butter fondant. You can also experience Bloody Mary’s at its best with a fine dining experience at the Chef’s Table or behind rolling oak doors the private dining room is a great place for celebration, which can seat up to 50 people.

Thursday – Envy Veuve Clicquot $75 a bottle Friday – Sloth Lazy four course lunch $45 Set entrée, two choice main, set dessert and cheese

Breakfast at Bloody Mary’s is a complete departure from your typical hotel buffet breakfast. A host of delicious hot and cold café classics, fresh fruit and savouries and of course, your very own Bloody Mary bar.

Indulge in the Mary’s epic Rise Breakfast - there is no need to be a hotel guest to partake. Breakfast starts from 6am through to 10am and is $29 per person. >

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www.canterburytoday.co.nz February/March 2014 | 103

Focus | Lanyon & Le Compte, Rydges Latimer and Bloody Mary’s

At a glance | Body Redemption

For a beautiful you Unsightly hair, particularly on woman, can make you feel insecure; it can damage your confidence and make you anxious in social situations.

There are a variety of hair removal solutions on the market including shaving, waxing and laser treatment however, none of these options offer permanent hair removal results.

But there is an answer; electrolysis is a guaranteed permanent hair removal solution.

Stephanie at Body Redemption, in St Albans, is an expert electrolysis technician. The business has only been open for a little over a year and a half, but already she has made a name for herself with clients travelling across the South Island to receive her trusted electrolysis treatment.

Rydges Latimer – ‘It’s just the way we are’

In your room

At the hotel

• IDD direct dial telephone and dial operator assisted calls

• 138 stylish appointed hotel rooms and suites

• Mini-bar and electric safe

• Alarm clock

• 24 hour reception

• 42” LED TV and Sky TV

• 24 hour room service

• Iron and ironing board

• Gymnasium and sauna

• Hair dryer

• Guest laundry

• Tea and coffee making facilities

• Dry cleaning and valet services

• Work station

• Bloody Marys – bar, lounge and grill restaurant

• High speed Internet and Wi-Fi.

• Business centre • Complimentary parking.

Meeting and entertaining • 11 flexible conference and event spaces flooded with natural light • Exclusive conference and events floor with elevator access • Capacity for up to 500 guests • Individually controlled air conditioning and lighting • Integrated AV equipment • HSIA Wi-Fi capabilities for up to 300 devices • Full event co-ordination and support • Complimentary parking.

CT

Rydges Latimer Christchurch 30 Latimer Square Christchurch Central T Hotel (03) 379 6760 T Bloody Marys (03) 943 5937 E: reservations_latimerchristchurch@ rydges.com www.rydges.com www.bloodymarys.co.nz Lanyon and Le Compte Construction Limited PO Box 18-818 Christchurch T (03) 382 0002 M (027) 4360 344 – Mark Lanyon M (027) 434 0210 – Shane Le Compte E landl@xtra.co.nz www.cocoonhomes.co.nz — Advertising Feature

STRUCTURAL STEEL, SUPPLY, FABRICATION & ERECTION SOUTH ISLAND WIDE

Proud to be suppliers to Rydges/Latimer Hotel A. 218 Moorehouse Ave E. sandra@tfe.co.nz P. (03) 3666 912 www.tfe.co.nz

PO Box 4241, Christchurch P 03 366 8679 | F 03 365 6015 M 021 322 847 (Frank van Schaijik) E admin@jjsteel.co.nz www.steelworknz.com

104 | February/March 2014 www.canterburytoday.co.nz

Stephanie, a proud mother of two, noticed she had a passion to help people, build their confidence and make them feel fabulous. So in 2011 she took the leap and attended the National School of Beauty and Aesthetics, completing a diploma in beauty therapy and electrolysis. After completing her qualification she made the bold move to open her own business, Body Redemption, and already she has made it a success.

“When people come to me they are not getting a young girl straight out of school, they get someone with maturity and life experience. I think the key to the success of my business is me; I care a lot about my customers. When people come to me they get more than a beauty technician they get a friend.’’

Stephanie has proven her electrolysis treatments delivers permanent results because she has used the treatment on herself. Stephanie has a hormonal imbalance, which caused hair to grow on her face. In her efforts to find a solution she discovered electrolysis and thanks to the treatment now enjoys smooth, hairless skin.

“I know what it’s like to have something a little bit embarrassing and how to deal with it. So let me assure you this is the permanent solution you have been looking for that is cheaper than other treatments and is relatively pain free.’’

How electrolysis works A thin metal probe is inserted into the opening of the skin where hair grows into the hair follicle. Then a low level electrical current passes through the probe into your skin and destroys the hair follicle. Hair is unable to grow back in an area where the follicle has been destroyed.

Along with electrolysis Body Redemption offers a wide range of beauty services including waxing, facials, eyebrow shaping, tinting, eyelash extensions, massage, manicure, pedicures and spray tans. tephanie says the products used for facials are particularly special. “I choose to use Medik8 skin care products for my facials. The British skin research company has created a product that use’s the most effective ingredients that penetrate deep down into the skin cells to get great results, while being suitable for even the most sensitive skin.’’

Stephanie along with Bernadette, who specialises in nails/acrylics/jells and male and female Brazilian waxes, are happy to talk over your beauty needs in a warm and welcoming atmosphere. CT

Fact Electrolysis is the only method approved by the US Food and Drug Administration for permanent hair removal.

Electrolysis 15 min $20.00 30 min $40.00 60 min $60

Body Redemption 52 Berwick Street St Albans Christchurch T (03) 352 0202 E bodyredemptionchch@gmail.com www.bodyredemption.co.nz Like us on Facebook — Advertising Feature

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Focus | Bellamy & East

For all things engineering Bellamy and East Limited might have been making springs in Christchurch for more than 50 years, but that’s certainly not all the company gets up to.

The team can make just about anything for anyone and is keen to expand its general engineering work for customers throughout New Zealand.

Bellamy and East’s general engineering work includes:

A long history in springs

• Pipe saddles

• Sway bars

Bellamy and East is an established Canterbury company that specialises in leaf and coil spring manufacture and repair. Following its establishment in 1948, it concentrated mainly on the repair of car and truck leaf springs.

• Hook clamps

The engineering capabilities of Bellamy and East have increased from ‘cold pressing’ to ‘flat sections 100 x 16’ and the introduction of two thread rolling machines in the late 1980s gave the company the opportunity to supply a wide range of thread-rolled products.

• Crowbars (and repointing)

“We still make springs but we’re keen to let people know that if they need anything, we might be able to make it for them,” Mary van Tongeren says.

“We do general engineering and we’re very diverse.”

General engineering capabilities The company also makes a large number of threaded rods and U-bolts, which can be made to order to a variety of specifications.

It also makes pipe saddles, hook clamps,

• Cropping, punching and folding services • Eyebolts • Brackets • Custom engineering • Agricultural u-bolts • General engineering.

Bellamy and East spring makers in Falsgrave Street, Christchurch

>

For the past 15 years Bellamy and East has been owned by Anton and Mary van Tongeren, who employ a total of 10 staff from their workshop in Falsgrave Street. It operates a fully computerised system and is still focused on making leaf springs and leaves for suspension in cars, heavy trucks and trailers, but has diversified into other areas of engineering as well.

• U-bolts

eyebolts, crow bars, brackets, agricultural U-bolts, sway bars and tines.

years and he wears the bright red overalls.

He’s got manuals in his head.”

It has a clientele list stretching the length and breadth of the country. Anyone wishing to browse its catalogues and products – all is displayed online at the company website.

Mary has only become involved in the day-to-day running of the business during the past two years, but has made big improvements to its communications and office systems.

People are a big part of success Bellamy and East owners Mary and Anton van Tongeren work hard to develop strong relationships with their customers.

“Our delivery time is good and Anton is always there for the customer; he’s very generous with his time,” Mary says.

“We have some really skilled staff. One of them, Roger Keyes, has been here for many

“The business is running more efficiently from within. We’ve managed to increase our profit every year of the 15 years we’ve had it, even with the earthquakes. We’re pretty happy with that.” >

Spring making is still the core of Bellamy and East’s work, and involves: • The manufacture, repair and reset of leaf and coil springs • Selling a multitude of car, truck and trailer springs, including parabolic springs • The manufacture of custom-made ‘widgets’ to order.

PLATING SOLUTIONS ltd proudly associated with Bellamy and East

“YOUR ETHICAL CHOICE for QUALITY ELECTROPLATING”

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Recipient of Environment Canterbury’s Karara Award 2012 » » » » » » »

Full maintenance and repair Electrical equipment installation Plant & equipment relocation Variable speed motor controls Full lighting Full 24 hour, 7 day a week call out service Testing and tagging to meet OSH requirements

Moore Stephens Markhams has been supporting Christchurch business for more than 100 years and is proud to be associated with Bellamy & East Limited.

Contact us now 2A Craft Place, Middleton, Chch Cel. 021 325 155

INDUSTRIAL | COMMERCIAL

tel. 03 335 0213

T (03) 379 6710 /ChristchurchAccountants

| fax. 03 335 0214

Moore Stephens Markhams is a network of independent firms that are each members of Moore Stephens International Limited – member firms in principal cities throughout the world.

www.jfb.co.nz www.moorestephensmarkhams.co.nz

Serious about Success www.canterburytoday.co.nz February/March 2014 | 105

Focus | Bellamy & East

At a glance | Tectonic Enterprises

Cool concrete Concrete is a malleable, adaptable and durable material which creates interesting features for your home, garden or business. For a wonderful property makeover, head down to Tectonic in Christchurch to find concrete solutions ideal for your environment.

Tectonic offers a wide range of furniture and low maintenance Glassfibre Reinforced Concrete (GRC) products ideal for both indoor and outdoor living. The New Zealand made reinforced concrete is substantially stronger than standard concrete, and can be made much lighter.

Owners Peter and Sheryl Johnson share experience and knowledge in the construction industry and together have spearheaded their business >

The friendly team at Bellamy and East in Christchurch

Exciting new workshop and offices The owners and staff of Bellamy and East in Christchurch can’t wait to move into the large, new purpose-built premises later this year.

The company has been operating out of two earthquake-damaged buildings on its Falsgrave Street site for almost three years, but has big plans in place for 2014.

“We have two buildings beside each other which are going to be demolished,” Mary says.

>

Bellamy and East makes a large number of threaded rods and U-bolts

“The largest building, which is about 760sqm, is going to be demolished soon.

We’re going to have 24m piles put in and will be rebuilding on the same footprint, but the new building will be two stories.

“Then we’ll demolish the smaller 560sqm building and rebuild it the same size. We’ve been working on the plans for three years.”

Demolition of the first building is due to start within the next few weeks, with construction estimated to take about six months.

The International Logistics Experts

International Customs & Freight Brokers Import & Export Consultants 19 Carlyle St, Sydenham Christchurch 8023 Ph: 03 379 7868 www.customs-services.co.nz

She says the company is naturally extremely excited about the plans. “We’ll be much more efficient in our new offices and workshop, which will be much bigger, and have a better flow with a new gantry crane” she says. CT

Bellamy and East Limited 58 Falsgrave Street Christchurch T (03) 365 4371 E sales@springs.co.nz www.springs.co.nz

While the company is based in Christchurch, Tectonic sell its range directly to the public and all products can be dispatched to any location in New Zealand.

You’ll be more than pleased with the catalogue of furniture solutions, including pots, planters, fire inserts and surrounds, hearths, benches, outdoor kitchens, water features and landscaping walls, all of which come in a range of designs, colours and sizes.

Its well known Alfresco (outdoor) table settings are available in a standard size range with the tops on either one or two pedestals.

Seating options include; pew seats - a one piece seat with angled legs; form seats also a one piece seat but with straight legs; and bench seats are a three piece seat with the top placed on two pedestals.

Standard colours available: urban grey, tuscan sand, limestone, charcoal; nonstandard colours: sahara and mocha, plus the team are happy to work with other colours as required. All Tectonic products are finished with a solvent based sealant which helps to repel water or other liquids.

Tectonic offers a modular landscape system called Ezi-scape, which along with its bolt system means you can build your seating module without any hassles. In fact, it’s so easy that you can set up the whole thing yourself. Simply select your modules, position and bolt together.

Whatever your choice in products, concrete materials by Tectonic leaves you with beautiful settings which last for years.

Come on down and talk through your custom design for your home, landscaping or commercial project, with the friendly and knowledgeable team. They will ensure a high level of professionalism and execute every project to the highest of standards.

Whether its customised water features, step down cosy seating areas, or outdoor kitchen and fireplace setting, leave the challenges to Tectonic. It’s the company’s mission to reinforce your space with beautiful custom concrete products. CT

Tectonic Enterprises Ltd 28 Taurus Place Bromley Christchurch T (03) 381 5462 E info@tectonic.co.nz www.tectonic.co.nz

— Advertising Feature

transport@opzeeland.co.nz Phone: 03 349 6119 Happy to be supporting Bellamy & East Ltd

• South Island Transport • Inter Island Transport • Managed Distribution • Commercial Storage 106 | February/March 2014 www.canterburytoday.co.nz

Hours: Monday to Friday 9am - 4.30pm or by arrangement

— Advertising Feature

Focus | Aroma NZ

Naturally healthy When you hear the name Aroma NZ what kind of business do you think of?

When the founder of Aroma NZ, R J Winters, emigrated from Rotterdam in 1958, he had a plan to manufacture and sell essences and flavorings. In light of this plan, he gave his business the very suitable title it still has today.

If it’s a thriving New Zealand exporter distributing products defined by quality, nutrition and integrity, then you’re bang on.

But in this era, Aroma NZ is worlds away from experimenting with essences, having positioned itself as a specialist in the manufacture of high quality, freeze dried nutritional supplements for human and animal applications.

Perhaps what you don’t know about Aroma NZ though, is that it’s got more – much more – up its professional sleeve for 2014, and its widely renowned and respected range of nutraceuticals from the pure waters of clean, green Aotearoa will grow even more.

Never one to rest on its laurels, the business is staying true to its innovative streak and pushing forward on the research and development front with a view to diversifying and evolving its already compelling range that continues to take the global market by storm.

The evolution Aroma NZ is a family owned business that has benefited from the input of some very entrepreneurial lineage throughout its lifetime.

Today, the business has a new face and direction, which is completely unique to that of its historical modus operandi. But one thing that certainly hasn’t changed is its ability to continually evolve. It is a business that doesn’t believe in dead ends or stagnancy as it constantly searches for ways to capitalise on an already commanding offering.

But with two generations of Winters still running the day to day operations, what hasn’t changed at Aroma NZ is the innovative spirit instilled in the business by its founder.

Since inception, Aroma NZ has evolved significantly from being a company dealing with the local market to one that now exports all around the world to major markets.

Although it may be a big player on the world stage, it is still strongly defined by the family heritage operating at its very core.

Current director and grandson of the founder, Ben Winters (Junior) says “We are proud to be a family owned business. Aroma was established in 1961 by my grandfather and we have worked hard to uphold his name and legacy throughout the diversification of our product range.

“Our product range continually evolves as a result of growing customer demand and has done for a long time. Many years ago, when we began experimenting with different products after receiving specific enquiries

“

We have built up many long term business relationships worldwide throughout the last 50 years and our goal now is to continue to produce innovative supplements, which provide a better quality of life for both humans and animals.

from customers, we saw there was a real appetite for the range we have developed now,” Ben explains.

Aroma NZ’s products, including GlycOmega Greenshell Mussel Powder and SCP-Active Shark Cartilage Powder, are rich in Chondroitin Sulphates and Glycosaminoglycans, which focus on specific areas such as support of joint and

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027 629 9978

Bartlett's is a family run business and are proud to support Ben and all the staff at Aroma NZ.

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Accounting Services, Business Advice, Taxation Advice, Cashflows, Budgeting, Trusts, All Tax Returns.

”

connective tissue functions and the repair of cartilage injuries.

The most popular product manufactured by the business is Green Shell Mussel Powder (Perna Canaliculus) - a unique shellfish only found in New Zealand waters. Rich in Omega-3 fatty acids and chondroitin sulphates, this product has exceptional ability to halt the progress of joint and connective >

68 Mandeville Street, Christchurch Phone 03 943 0111 info@copeshearing.co.nz

Proud to be associated with Aroma NZ

Proud to support Aroma NZ

» Import/Export Airfreight » Import/Export Seafreight » Customs Brokerage » Warehousing and Distribution » Event Logistics

Auckland; Telephone: +64-9-255 0841

Facsimile: +64-9-255 0849

Christchurch; Telephone: +64-3-358 4087

Facsimile: +64-3-358 4152

All enquiries Contact Peter Scott Phone: 0800 669922 Email: peter@blakesurfacing.co.nz www.canterburytoday.co.nz February/March 2014 | 107

Focus | Aroma NZ

Aroma NZ fast facts • Aroma NZ is a privately owned family business established in New Zealand in 1961 • Two generations of the Winters family oversee the management, quality control and daily production activities • Aroma NZ’s most popular product is the Green Shell Mussel Powder derived from a shellfish found only in the pristine waters of New Zealand • Greenshell Mussel Powder has gained an excellent international reputation for its in anti-arthritic benefits in humans and animals tissue problems, as well as promoting the regeneration and healing of arthritic and injured joints.

today it has eight operating machines, which makes it the largest freeze-drying facility in Australasia.

Green Shell Mussel Powder has gained an excellent international reputation for its antiarthritic benefits in both human and animal (cats, dogs, horses) joint mobility formations.

The freeze-drying machines were built by Cuddon Freeze Drying Technology, which is another New Zealand family owned business.

During the freeze-drying process, GlycOmega is stabilised with a unique anti-oxidant ensuring maximum anti-inflammatory activity for long periods.

All products produced by Aroma NZ are manufactured at the Christchurch based premises in the suburb of Bromley.

Seventeen years ago the company had only one freeze drying machine in its facility and

Only the highest quality Greenshell Mussels are selected for GlycOmega production in the Aroma NZ facility.

Insulated Building Systems

Hitting the global market As a manufacturing business, Aroma NZ distributes to 30 countries worldwide including Australia, Europe, Canada and America with only one percent actually remaining in the New Zealand market.

“We have built up many long term business relationships worldwide throughout the last 50 years and our goal now is to continue to produce innovative supplements, which provide a better quality of life for both humans and animals.

“Our ability to continue doing what we do on such a large scale comes down to a number of factors. Inclusive in these factors is having loyal and long term staff members, good communication throughout the organisation and local suppliers of raw materials who have put in the hard work to get the orders.

“These things have certainly been at the forefront of our business’ success,” Ben says.

Quality is also critical to Aroma NZ and it employs very strict quality control measures, as well as being audited monthly by the Ministry of Primary Industries.

testing

“We also have a risk management programme which is crucial to our exporting practises. All of our products are inspected, lab tested, and made with very strict hygiene control practises. Quality and food safety are the most important things to us.”

• Human products manufactured by Aroma NZ include Green Lipped Mussel Oil, GlycOmega Cream, Shark Cartilage Powder, Oyster Extract Powder and Bovine Trachea Extract • Animal health products include flavoured Mussel Powder, Fish Protein Powder, Shark Cartilage Powder and Pet-Active • Ninety nine percent of the business’ production is exported overseas to countries including Australia, Europe, Japan, America and Canada • Fifty percent of the current business’ production is health food supplements for humans and 50 percent has pet food applications • Aroma NZ has the largest freeze-drying facility in Australasia and eight freeze drying machines • The mussels harvested from manufacture come from mussel farms in the Marlborough Sounds, which are carefully monitored by the New Zealand Food Safety Authority • The Aroma NZ Quality Assurance is that all products are HACCP approved, which is equivalent to good manufacturing practise ensuring customers only receive the highest quality grade products. All products are tested by an independent accredited laboratory and supplied with a certificate of analysis.

ECOCHEM Healthy Chemicals!

Steel and Stainless steel fabrications We engineer to your requirements to the highest standards If your have a problem talk to us, we have solutions Proud to be associated with Aroma NZ Ph. 03 384 3139 Fax. 03 982 3143 reception@fmgch.com • www.fmgch.com

Unit 4, 12 Newtown Street, Bromley, Christchurch PO Box 19503, Christchurch 8241 Phone: 384 3374 Fax: 384 3087 Email: info@southfreeze.co.nz www.southfreeze.co.nz 108 | February/March 2014 www.canterburytoday.co.nz

Ecochem offers a fresh approach to chemicals.

All of Ecochem’s products are made with the best available modern raw materials, and with full knowledge of modern health, safety and environmental legislation.

Ecochem is Christchurch owned and operated and has an ISO14001 Cerfified Environmental Management System

Tel: 03-377 1892

ECOCHEM.CO.NZ 5 Clarkson Avenue, Christchurch

Southfreeze Refrigeration Ltd designs, manufactures, installs and services commercial, industrial and marine refrigeration systems –

• Commercial freezers • Commercial ice machine

• Commercial restaurant equipment • Coolers

• Display units • Freezer dryers

• Heat recovery • Ice machines

• Industrial refrigeration • Marine refrigeration

• Refrigeration rebuilds • Walk in coolers and freezers

• Water chillers • Cold storage facilities

Proud to be supporting Aroma NZ Ltd

Focus | Aroma NZ

What is Omega-3?

Omega-3 fatty acids are a family of saturated fatty acids. Their benefit to human and animal health has been explored for many years and they are recognised as a vital addition to the diet.

Omega-3 fatty acids are essential for normal growth and health and have benefits attached to supporting brain development and function, mental health and mitigating inflammatory disease.

R&D Aroma NZ rightly treats research and development (R&D) as being essential to its growth.

market and is looking at opportunities to develop its range in order to meet the needs and preferences of this demographic.

As its investments in R&D continue to pay dividends and competition in the market place increases, the business is compelled to look at ways to increase its own marketshare through means of its own production.

“What our ongoing research tells us, is that the work we have done on soluble versions of our products is in keeping with the current demands of the Asian market. To date, our powders have not been available in soluble form – they are only appropriate for capsules, and capsules are not very popular in Asia.”

“We are very, very busy with our green shell mussel, and with new contracts continuing to come in, we need to keep up with increasing demand.”

“

We are looking at the options to supply marine collagens and skin health products – we will be manufacturing a whole new range of products this year, which is very exciting.

”

In addition to its own R&D, Aroma NZ is also integrally involved with other researchers in the field. “We work closely and collaboratively with Plant and Food, which is a marine science department up in Nelson. We have been working with them on the development of a range of peptides that are water soluble, so they would be appropriate for water and other beverages.”

Having strongly entrenched itself in the American and European markets, the business now has its sights firmly set on the Asian

In addition to exploring soluble options, Aroma NZ is also looking at expansion into the cosmetic market. “We are looking at the options to supply marine collagens and skin health products – we will be manufacturing a whole new range of products this year, which is very exciting.”

This expansion will be accompanied by new sales opportunities pitched via trade shows in both Hong Kong and Jakarta in 2014.

Aroma NZ is also looking forward to the results of its most recent study, which was undertaken in conjunction with the University of Queensland.

“It involved 100 participants and we are analyzing all the data now – we should have results by April. It was a ‘blind study’ where half of the participants were given a placebo and half were given the green shell mussel powder over a period of 12 weeks.

“We have previously completed smaller pilot studies with 30 patients and saw really good results.

“During the pilot we were looking specifically at the relationship between our product and patients with osteoarthritis of the knee.

Approximately 70 percent of those patients reported a big improvement and said how happy they were to get their lives back – they could walk up stairs again and play sport.” CT

Aroma NZ T (03) 389 9005 E aromanz.co.nz www.aromanz.co.nz

Not all Omega-3s are the same and the ones from fish may be more beneficial than those from plant sources.

New Zealand seafood is a source of high-quality protein, low in total and saturated fat and provides the most readily available source of Omega-3.

“

Testimonials Preliminary feedback from three people who took part in the recent University of Queensland’s clinical study trial to measure the benefit of Aroma’s product.

Fatty acids are essential for maintaining healthy cell membranes, which means they have an impact on all aspects of our health. Approximately 40 percent of the human brain is composed of fatty acids and it is highly dependent on a regular supply of these fatty acids.

I have found that by using the greenshell mussel capsules, the pain that I had lived with in my right knee was reduced significantly to a level where I could get better sleep and do more activities than when I commenced the trial.

Green lipped mussel extract certainly worked for me. In the eight weeks I was taking it I noticed a great improvement in my knees. At the end of eight weeks my knees were almost completely pain free and I would recommend green shell mussel to anyone with knee pain.

I definitely noticed a difference taking the green shell mussel. I was actually able to play with my three year old daughter without pain and stiffness in my knees, which was wonderful. But when I stopped taking the green shell mussel (at the completion of the trial) the pain and stiffness returned within a few weeks.

”

Cuddon Ltd is proud to support Aroma with Cuddon Freeze Dryers Cuddon Ltd provide services to the following industries: • Structural steel fabrication • Aquaculture • Defence • Electricity generation • Food processing

CUDDON LIMITED, PO BOX 64, BLENHEIM, NEW ZEALAND TEL: 0064 3 578 4299, FAX: 0064 3 578 4294 EMAIL: sales@cuddon.co.nz, WEB: www.cuddon.co.nz

— Advertising Feature

Civil & Structural Division

“Proud to Support Aroma NZ” Do you need reliable machine service & repairs?

You can count on Industrial Maintenance Group to deliver We are leaders in maintenance engineering, with highly skilled service engineers P: 03 366 2920 | M: 027 726 0012 | E: sales@industrialmaintenance.co.nz www.industrialmaintenance.co.nz | 101 Durham Street, Christchurch 8023

We congratulate Aroma New Zealand Limited And we are very proud to have contributed We provide civil and structural engineering, including full design, for industrial, commercial and residential buildings and developments Phone: (03) 377 1546 Email: office@linetech.co.nz Website: www.linetech.co.nz www.canterburytoday.co.nz February/March 2014 | 109

Focus | Giesen Wines

Celebrating 30 vintage years Thirty three years ago two brothers from Germany with itchy feet and a penchant to travel set off from Germany and found themselves in New Zealand.

As sons of a stone mason Theo and Alex Giesen were planning to follow the family enterprise, but on a whim they decided to purchase land and planted a vineyard in Burnham just outside of Christchurch.

Four years later their younger brother, Marcel joined them after studying winemaking in Germany. The result of all this… Giesen Wines.

Today Giesen Wines is still a proud family owned business and employs more than 100 people around the world.

Celebrating its 30th vintage last year Theo said “Only passion produces excellence” and if their track record is anything to go by, it also creates wines which people across the world know and love.

The head office and production facilities remain in Christchurch however, the brothers own 13 vineyards (283 hectares) located throughout the highly sought after Wairau Valley in Marlborough. This means Giesen Wines has a wide range of wines to suit all occasions and tastes.

Theo Giesen says that Giesen’s Sauvignon Blanc continues to be a key focus because of the wide appeal and ability to match with many different types of food.

“We continue to develop different styles of this varietal including The August and The Fuder, which are Sauvignon Blancs aged in oak. This is common in Europe but relatively new in New Zealand. Other wines in the portfolio include chardonnay, pinot gris, riesling, pinot noir, and syrah.”

The winery has a wonderful portfolio of wines that caters for a wide range of tastes and budgets and Giesen Wines continue to bring new products to the market.

The Fuder range of wines has just been released - these are super premium wines, aged in 1,000 litre German oak barrels.

“We have had some wonderful feedback from writers and the wine has earned us trophies at recent wine competitions,” Theo says. “We see the demand for premium wines continuing to grow as consumers look for different styles.”

“

We have had some wonderful feedback from writers and the wine has earned us trophies at recent wine competitions.

We see the demand for premium wines continuing to grow as consumers look for different styles.

- THEO GIESEN

Proud to be part of the Giesen’s Success Story

Awards and accolades

”

• In 2011 and 2012 Giesen Wines received the ALIA (Australia Liquor Industry Award) award for premium wines in the $12 to $35 price range. This is an industry award where key retailers throughout Australia vote for what they consider to be standout products for the year • 2010 Giesen ‘The Brothers’ Sauvignon Blanc awarded 2011 Winestate Sauvignon Blanc of the year (more than 1500 Sauvignon Blancs were compared) • 2011 'The Fuder' Matthews Lane Sauvignon Blanc Trophy wine at the 2013 Marlborough International Wine Show • 2013 Royal Easter Wine Show Gold & Trophy for ‘The Brothers Late Harvest’ Sauvignon Blanc 2012 • Three of Giesen’s Sauvignon Blanc’s was published in the Michael Cooper Buyer’s guide 2013. A variety of its wine range was also featured in Cuisine Magazine as a ‘best buy’.

Point of Sale & EFTPOS 31 Parkers Rd | Tahunanui | Nelson Phone: 03 548 6368 | Cell: 021 511 645 Email: office@businesssystems.co.nz

The Finest Culinary Seasoning in the World

MANY JAPANESE FAVOURITES Sushi and Sashimi Platter, Soft Shell Crab with Garlic Oyster Sauce, Pan Fried Akaroa Salmon, Slow Cooked Pork Belly, Tempura ,Yakitori For more information call 03 343 2860

Supporting Giesen Wines 110 | February/March 2014 www.canterburytoday.co.nz

Pure New Zealand Sea Salt is hand smoked over Manuka wood fires, then tumble roasted with pure New Zealand Garlic, Shallots, Coriander, Mustard Seed and the mighty Chilli.

PROUDLY SUPPORTING GIESEN WINES THE ORGINAL SMOKE & SPICE COMPANY CHRISTCHURCH, NEW ZEALAND www.smokeandspice.co.nz

Focus | Giesen Wines

Pomme De Gris is another recent addition to the Giesen portfolio. “Something very unique; it is a blend of Marlborough Pinot Gris and apple cider. With pinot gris and apple cider growing in popularity around the globe we thought the two products could be a perfect marriage.

“Since launching in late December it has become one of the largest selling items in our Marlborough Cellar Door,” Theo adds.

The Estate range of wines is very approachable and offers value for money.

The Brothers range uses exceptional parcels of fruit to give the drinker a true appreciation of the varietal and vintage and Giesen now has a new range of single vineyard wines that allows the drinker to discover wines from a number of Marlborough’s unique sub regions.

“With our sauvignon blanc range we can give the consumer a real appreciation of the varietal. Currently the range includes the Estate, blended from 52 separate vineyard sites, Giesen August traditional Fermented Sauvignon Blanc produced from very small parcels of fruit within selected vineyards, and a Late Harvest Sauvignon Blanc,” Theo says.

The Giesen Winery is a classic example of the philosophy that flows through all aspects of a business, Theo says. “Simplicity

is the key. It is our firm belief that beautiful architecture is not the secret to producing the best quality wine.

“Our winery is state of the art in terms of functionality, which is best suited to the purpose of our business. Like most parts of our business, the winery has expanded dramatically since we first purchased the original winery site - bare land in Vernon Street, Blenheim, in 1999.

“Eight years later, the adjoining land was purchased for expansion, with our goal being to develop and evolve our winery with equipment of the highest possible standard. We now have the ability to process in excess of 10,000 tonnes of grapes and a tank capacity of over 10 million litres,” Theo explains.

Giesen Wines has always tried to keep abreast of what is happening in the market place and place great importance on listening to their consumers.

From the outset, all three brothers have travelled the globe, meeting with customers and attending wine events to develop an understanding of the styles wine consumers are after and to identify emerging trends.

“We have faced many challenges since the business started over 30 years ago. When we first bought land on the outskirts of

Christchurch, we were pioneers at what was then the southernmost vineyard in the world.

“We were then, and still are, at the mercy of Mother Nature. But we now have the luxury of three decades of knowledge to fall back on, which we didn’t have in those early days.

“Conditions change with each vintage and we have to be very focussed on demand verses what wine is available.

“Our winery is currently undergoing significant redevelopment. This work is being done to allow the winery to cope with anticipated growth in sales in key and new markets around the world.

“This investment includes new stainless steel tanks, red wine cellar, wine dispatch area and investment in French and German oak barrels,” Theo says.

For its 30th anniversary Giesen Wines did a national promotion in New Zealand, where consumers can help celebrate the milestone and have a chance to win a dinner party for them and 30 friends worth $10,000.

The competition winner was announced in January and fittingly the winner was from Christchurch - where it all began for the business.

Giesen Wines are widely available throughout New Zealand at leading wine retailers or online at www.giesenwines.com CT

Giesen Wines Head Office 272 Main South Road Sockburn 8042 Christchurch T (03) 344 6270 E info@giesen.co.nz Giesen Wines Cellar Door 26 Rapaura Road RD 3 Blenheim Marlborough T (03) 572 8500 E cellardoor@giesen.co.nz www.giesenwines.com — Advertising Feature

Proud to be part of the Giesen’s Success Story

Point of Sale & EFTPOS 31 Parkers Rd | Tahunanui | Nelson Phone: 03 548 6368 | Cell: 021 511 645 Email: office@businesssystems.co.nz

Producing and supplying fresh herb and lettuce products to restaurants so they can create beautiful meals to complement their wines.

PROUDLY SUPPORTING GIESEN WINES For more information contact Leanne Roberts - Ph. 03 577 9499 E. manager@thymebank.co.nz 31 Hammerichs Road, RD2, Blenheim www.canterburytoday.co.nz February/March 2014 | 111

Hospitality | Van Dam's Cafe

A taste of Holland Christchurch is an ever-increasing melting pot of different nationalities. The vibrant feel of the city is brought about by the variety of people who have come from different places in the world who share what their county and culture has to offer…

Having said that, we can truly be grateful to a family from Holland who has brought to Christchurch a glimpse of what Dutch food looks and tastes like.

Kees Van Dam immigrated to New Zealand in 1961 and first settled in Wellington.

Then in 2000 Kees and his family moved to Christchurch with the intention of opening a Dutch Café and Delicatessen.

Van Dam’s Café and Delicatessen first opened its doors in upper Riccarton then later located to the Bush Inn Centre. The family business has been providing quality imported goods and homemade treats for a number of years and also sells its produce to supermarkets in the area.

“Our cuisine is not well known but nonetheless exciting, flavourful and full of history,” Kees says.

Kees further explains that he likes to provide a comfortable home away from home for many Dutch immigrants and their children who long for a taste of the Netherlands.

“Enjoy our friendly atmosphere and have a coffee and kookjes, or maybe some bitterballen and hot chips while you relax with friends and acquaintances. We offer a wide range of goodies from olliebolle and boterkoek to bitterballen and croquettes, all in a relaxing environment,” Kees says.

Van Dam's deli stock a wide range of brands which include: • Douwe Egberts

• Karikaas

• Honig

• Albert Heijn

• Inproba

• Bolletje

• Verstegen

• Buisman

• Knorr

• de Ruijter

• Klene

• Conimex.

What is bitterballen?

Bitterballen are a smaller, rounder version of the sausage-shaped croquette. Typically containing meat ragout, these deep-fried delicacies are often served as a snack in Dutch bars and cafés, and may also form part of a selection of fried finger foods, called bittergarnituur.

While croquettes were once made with leftover bits of stewed meat, bitterballen were, in turn, a waste-not-want-not way to use up the remaining ragout from making croquettes. “We offer delicious bitterballen and croquettes in a wide range of flavours; they go down well with our hot chips,” he says.

“When we opened 12 years ago, customers were mostly from Christchurch’s Dutch community. Now we have a good mixture of Kiwis and other nationalities. A lot of people are becoming a little bit more adventurous about what they eat and more open to try new things,” Kees explains.

Kees owns and manages the business with his two sons Adrian and Robert who claim that they have never tried to pretend that they are a flash, modern café. “People quite like that we are different and that they can come and sample unique produce – there is no one quite like us in Christchurch,” Kees says.

PROUD SUPPLIERS TO VAN DAM’S CAFE www.mrchips.co.nz 112 | February/March 2014 www.canterburytoday.co.nz

Much of the food at Van Dam's is imported from the Netherlands. Kees started the import business first and then a café, which immediately took off. The café still has an area dedicated to the deli section, which is

A big thank you Kees and his team would like to thank the following suppliers for their continuous support. “Great suppliers make a great business,” Kees says.

• Aitkens • Mr Chips • Juice Express • Sydenham Bakery.

“

Enjoy our friendly atmosphere and have a coffee and kookjes, or maybe some bitterballen and hot chips while you relax with friends and acquaintances.

”

full of Dutch specialities, including almond cakes, liquorice and big round cheeses.

Dutch flavour If you’ve never tried Dutch food before, Kees suggests the croquettes - crumbed on the outside and filled with beef, chicken or salmon. They are served hot, with bread and mustard.

There are also toasted sandwiches, soups, cakes, milkshakes and hot chips with mayonnaise. The platters are also a popular choice and range from $15-$25 - giving you the chance to sample a range of Dutch food.

Platters include salad, breads, cheese, pate, croquettes and bitterballen.

Hospitality | Van Dam's Cafe

Dutch Almond Cake

Create the taste of Van Dams

Ingredients • 200g butter • 300g sugar • 3 eggs • 250g self rising flour • 70g ground almonds • 2 tsp almond essence Preheat the oven to 180 (350F).

Cream the butter and 200g of sugar.

Add two beaten eggs and mix well.

Add the flour and mix again. In another bowl make the filling.

Mix together the ground almonds, 100 g of sugar, one beaten egg and the almond essence. Spread half the cake mixture into a 20cm round (or square) cake tin.

Spread the filling on top of this and then spread the remaining cake mixture on top.

Bake for about 50 minutes, or until cake is loose in the tin. The top of the cake should be golden - not brown.

Van Dam's is a great place to experience something different and enjoy some Dutch culture and hospitality. Prices are affordable with hot chips at $6 and bitterballen at $10.

The Café has a rustic feel, with bright orange walls, wooden tables and Dutch music pleasantly heard in the background – it’s easy to forget you’re in a mall.

There is a range of cabinets all stocked with freshly made food and blackboards behind the counters displaying the hot and cold food on offer.

Kees and his team love to look after all their customers and enjoy seeing people from Holland come in and instantly get a connection to their past.

Kees says his team of 12 also contributed to the café success.

“They are extremely courteous and also make a great cup of coffee. The coffee is enjoyed by regulars who attend three to four times a week. We welcome everyone and even acknowledge our younger customers with delicious hot chocolate accompanied with lollies. Its all about making people feel welcome and treated as friends not customers.”

another location on Marshlands Road, which will make it a destination café for our customers.”

Opening hours Monday – Friday 9am-6pm

Kees has been overwhelmed with the support from regulars asking him to stay in the Bush Inn Centre.

Saturday 9am-5pm Sunday 10am-5pm

“As sad as we are to be leaving our current location after so many years of hard work bringing people in, we are excited to be opening a new store across the road from the Bush Inn Centre at 355 Riccarton Road.

“We hope that all our loyal customers and friends will follow us over and help make our new venture the most exciting one yet.”

Visit Van Dam's and take the time to relax in the café or browse its full range of delicatessen products to take home and bring the taste of Holland to your home and family. CT

Moving on Sadly Van Dam's café will be leaving the Bush Inn Centre at the end of April.

“We are very sad that we have to move but we will move forward and may even open

Van Dam's Café Shop 5 Bush Inn Centre Cnr Riccarton & Waimari Roads Christchurch T (03) 3487107 E kees@dutchfoods.co.nz www.dutchfoods.co.nz

— Advertising Feature

Fresh Juices, Smoothies, Allganic drinks, Arano Juices, and more!

Proud supplier to

Van Dam’s Cafe Come in and visit our showroom today!

406 Tuam Street, Christchurch

Juice Express Christchurch Where Service is our Motto

Call us now 03 3666219

We pride ourselves in delivering quality food at competitive prices

PROUD SUPPLIER TO VAN DAM’S CAFE Come in and see us today!

424 Colombo Street, Sydenham, Christchurch Ph. 366 9358 Fax. 365 5334 Email. sydenhambakery@xtra.co.nz www.canterburytoday.co.nz February/March 2014 | 113

Hospitality | Divine Cakes & Desserts

Made on earth – tastes like heaven If there is anyone in Christchurch who hasn’t eaten a slice of Divine’s cake or dessert it would be worth asking where they’ve been hiding.

Celebrating 10 years of excellence, Divine Cakes & Desserts is the cake shop of choice for celebrating any occasion, from birthdays to weddings, 21st parties and christenings.

It is also known for helping Canterbury businesses thank their clients and staff for their support. What better way to say thanks than to give a chocolate mud cake with the company’s logo on it saying thanks.

Owners Craig Rust and Janine Kenyon pride themselves on the fact that their product still tastes as it would if you made it at home, because they use real eggs, real butter and fresh cream.

The opening of new stores at regular intervals during the past 10 years is testament to the well deserved reputation of the business’ cakes and desserts have for tasting homemade, but looking utterly professional.

“Divine Cakes & Desserts is locally owned and operated, which most people don’t know they think it is a New Zealand wide franchise,” Craig says.

“We see ourselves as a special occasion company that strives to provide a great looking and tasting cake or dessert. We love being involved in all our customers’ events or special moments and our staff love the challenge of new novelty cakes or wedding cakes.”

Divine Cakes has marked off some very impressive milestones during the years, including making the 150 metre long birthday cake in the square to celebrate the Christchurch City Council’s 150th birthday in 2006.

It also made a replica cake of the first Christchurch library, won gold and silver awards at the New Zealand Ice Cream Awards for its Gelato in 2010 (including New Zealand’s best Sorbet) and has introduced cake decorating courses, which are proving increasingly popular with customers keen to unleash their own creativity.

“Our core products are the chocolate mud cake, chocolate sponge happy birthday cake and the Christchurch famous Divine carrot cake. Then there’s the Baileys cheese cake, which is a personal favourite of ours, especially following the bbq on a hot summer’s night,” Craig explains. Then a small piece of fudge from the large range of flavours closes out that great day.

Divine Cakes & Desserts is continually working on improving its products and making its range broader. “Recently we have developed a range of small goods including biscuits, chocolate truffles and individual serve cheesecakes. We are now working on a range of petite cheesecakes which are going into our stores now.

“We have seen a gap in the market for European inspired desserts and slices, such as the traditional multi-layer opera cake and petite desserts which we have modified to suit the Kiwi pallet, such as our Hokey Pokey Chocolate Opera Slice, Caramel Dulche Gluten Free Cake, Mini Hazelnut and Chocolate Gems for the person on the run who needs a quick sweet fix. And we have introduced Macaron of the Week. You can find these at all of our Divine Cakes & Dessert stores” Craig says.

For the home bakers the company now stocks a full range of cake making and decorating supplies at its Blenheim Road store. “We have everything from cakes tins and cake boards to icing tools and cutters readily available tom purchase daily.

“

We have seen a gap in the market for European inspired desserts and slices, such as the traditional multi-layer opera cake and petite desserts which we have modified to suit the Kiwi pallet.

- OWNER, CRAIG RUST

”

“If you are wanting to develop new decorating skills we then run regular training classes with differing skill levels and then different disciplines.”

Simply visit the company website to view the upcoming class timetable.

“Over the last three years our customer demographic has changed significantly as Christchurch starts to rebuild an amazing city. We have seen a large number of people move into the city from abroad and these people don’t have any family here to celebrate their birthday with.

Proud to support Divine Cakes

03 433 1043

sunpic76@xtra.co.nz

“This is where we want to work along side businesses in Christchurch to give these staff a birthday cake on their very special occasion. All we need is the employees name and address they will be at on that day, we will then organise the cake to be personalised and delivered straight to them. If this is something that interests you give us a call and we will discuss the details further.

“We look forward to seeing you viewing our full range of cakes and desserts, especially our new products in our stores over the next few weeks. Remember if you have an occasion we will have the cake!” CT Divine Cakes & Desserts Northlands Mall: 964 6546 Westfield Mall: 964 6560 The Palms: 964 6542 160 Blenheim Road Riccarton Christchurch T (03) 964 6540 www.divine.co.nz — Advertising Feature

114 | February/March 2014 www.canterburytoday.co.nz

Hospitality | Parsley & Sage

Hospitality | Riverlea Caterers

Corporate catering specialists

The out-catering specialists

The Canterbury earthquakes dispersed businesses from the convenience and comfort of the central city into the desolate industrial suburbs, deprived of any decent cafes or meeting areas.

Organising catering for large, important occasions such as a wedding, milestone birthday or a funeral can be a stressful and time consuming task. And caterers can often be expensive, yet opting to do the work yourself is a mammoth task.

Companies were faced with a challenge; where could they eat lunch? And where would they hold a business meeting? That’s when they turned to the specialists in corporate catering, Parsley and Sage.

Owners and operates of Parsley and Sage, Ronald and Linde-Marie Amersfoort, say business boomed in the first two years after the earthquake. “Fifty percent of our customers were based in the CBD before the earthquakes and were dispersed around the city with very few or no hospitality options available to them in their new locations.’’

At the end of the day you want to be able to relax and focus on the time with family and friends.

“There are some cheap companies who take salad out of plastic bags and into bowls right in front of the guests, while others charge To take the hassle out of the task and truly a fortune and are out of reach for many enjoy the day, talk to Kay Lysaght at Riverlea couples getting married,’’ she says.

Caterers. Kay has been in the catering She provides catering staff, all crockery and industry for three decades and with such cutlery, white linen tablecloths, serviettes extensive experience you can be assured in a colour of your choice, formal setting of the Riverlea team will professionally cater tables and full top table service - all included for your event with style and ease. in the price of the meal.

With a love of dealing with people Kay ‘‘I think this feature really sets us apart from started the catering company 30 years other companies who can charge extra for ago in the North Island with a large these basic necessitates.’’ Riverlea Caterers reception venue. She returned home to has all its own equipment for every function.

Canterbury with her family five years later to continue running the company. Now Riverlea Caterers can cater at a venue of Riverlea Caterers is a successful, reputable your choice, providing it has basic kitchen and trusted out-catering business. facilities, at your home, or select one of the

But their scattered customers were no obstacle to the husband and wife team who are the masters of delivering top quality catering to any work place in the city. “We provided lunch for a company who were left in the CBD after the earthquakes, catering for all the staff three days a week for a whole year,’’ Ronald says.

So instead of battling the traffic to meet at a café for an expensive business lunch, invite your clients to your workplace and let Parsley and Sage take care of the rest. You can order online or over the phone with just one day’s notice and the team will deliver lunch or nibbles to you and then return later to clear away the dishes.

Ronald and Linde-Marie purchased the company in 2007, at the time it was run by two older ladies as a hobby job Ronald says.

“We faced a mammoth task of building up the business to create a financially viable job that could support our family.’’

They cold called businesses offering free sample platters for more than a year and there hard work paid off. The catering company now has five times more business than compared to when they purchased it.

“We are now the preferred caters for the La Vida conference centre,’’ Ronald says which has also been very beneficial for business.

Crusty Club Rolls $4.70 Smoked Chicken Bacon and Avocado Sandwiches $4.25 Chicken Bacon wraps $2.60

If you don’t need a full catering service then the DIY option is a popular, affordable choice for events such as birthday parties, work functions, Christmas parties and funerals. “The customer can simply order the finger food and platters online or over the phone, then pick it up plated and ready to serve from our premises in Papanui, or alternatively we can deliver the food to the event.’’

Gourmet Sausage Rolls $2.00 Cocktail Meatballs with Dip $2.00 Smoked Salmon and Cream Cheese Puffs $1.55 Chicken and Spinach Roulade $1.95 Vietnamese Ricepaper Rolls $1.95 Fruit Platter $1.70 per person

A baker by trade, “I have a passion for food and understand the importance of quality ingredients which I prepare fresh daily in our Sydenham kitchen’’ he says.

The family business has professionalism and service of a large catering company but all the benefits of a small company. “We enjoy building relationships with our customers and thanks to being an owner operated company we are very flexible and can tailor make food to your requirements - I think it’s the small touches that make the difference.’’

Parsley and Sage is happy to cater for one to 400 hundred people. And with a wide variety of food available there are options for people with dietary requirements including vegetarian, gluten and diary free.

“But we don’t just do catering for businesses, we can also cater for conferences, funerals, graduations and weddings.”

Feel free to contact Parsley and Sage with your catering requirements and Ronald will put together a tailor made menu to suit your taste and price needs.

Most popular item: Chicken and bacon wrap: chicken breast covered in cream cheese and pesto wrapped in streaky bacon.

Delivery Fee: $10 anywhere in Christchurch

12 private venues it frequently caters at. “I would recommend hiring a private venue for your wedding or function to keep costs down, this way you can hire the caterers of your choice and provide your own alcohol,’’ Kay says.

Sample Menu

CT

Parsley and Sage Unit 7 456 Colombo Street Christchurch T (03) 377 1687 E parsleyandsage@ihug.co.nz www.parsleyandsagecatering.com — Advertising Feature

LINCOLN ACCOUNTANCY 289 Rattletrack Road, Springston [P] 03 3295 404 [M] 027 5484369 [F] 03 3295 041 [E] steve@lincolnaccountancy.co.nz

Riverlea Caterers can make finger food and platters for groups as small as 40 or can serve a full buffet meal up to 500 people.

Catering for weddings is Kay’s specialty.

“I just love helping to make a bride and grooms day perfect,’’ she says, and the team are experts at it too, having catered for hundreds of weddings during the past three decades.

There are a range of wedding menus on offer to suit your budget and taste. Kay prides herself on serving quality food at reasonable prices. She says the industry is highly competitive but there is a disparity between companies.

Riverlea Caterers is based at its new onsite fully licensed commercial catering kitchen in Papanui. The property has an extensive herb and flower garden which is lovingly used to decorate and garnish the food.

You can safely leave your catering requirements in Kay’s hands and be confident you will receive delicious, well presented food with service that exceeds your expectations. CT Riverlea Caterers 18 Marble Wood Drive Papanui Christchurch T (03) 354 5247 E riverlea@xtra.co.nz www.riverleacaterers.co.nz

Pavlova has been an iconic Kiwi dessert for decades and Cowell’s have been making pavlovas for almost as long.

Pr

ou d an to s d S up ag por eC tP ate ar rin sley g

— Advertising Feature

Since 1972.

For over 30 years, using the same secret recipe and the finest ingredients, we have delivered a quality, consistent product.

Proudly associated with Riverlea Caterers 03 477 6654 | www.pavlova.co.nz | 7 Vire Street, Dunedin

www.canterburytoday.co.nz February/March 2014 | 115

Southern Focus | Interview

Jump master

By Kayte John

Henry van Asch began a life in adventure sports - an avid skier he set records in speed skiing, with a top speed of 194kph and represented New Zealand at the World Downhill Championships.

But his interests expanded beyond skiing when he met a man named AJ Hackett.

In 1988 the duo set up the world’s first permanent commercial bungy site at the Kawarau Bridge in Queenstown - this marked the genesis of modern day bungy jumping.

Twenty five years later AJ Hackett Bungy is still delivering amazing experiences, with the likes of the Nevis Bungy, Nevis Swing and the Auckland Bridge Bungy.

Last year the business turned 25 and in true style it celebrated with a pre-party build up and plenty of festivities. Henry van Asch remains the co-owner of AJ Hackett Bungy and is also the owner of Van Asch wines, having diversified into the wine industry in 1993.

Canterbury Today finds out about his first bungy, what keeps him motivated and what the next 25 years hold for the iconic bungy business.

Twenty-five years ago you stood on the Kawarau Bridge and opened the world’s first commercial bungy jump – how did that feel?

Well 25 years ago on the 12th of November, we started jumping at the Kawarau Bridge.

We’d spent a few weeks getting DOC to approval and AJ got out there a couple of days beforehand and built the jump deck.

We had the mayor out there, a few apprehensive spectators and some of the agents from town. Jeff Desbecker forked out his $75 and was happily the first customer to jump off - to do this big new exciting thing bungy jumping.

The Kawarau Bridge was built in 1880 and in early 1962 a new bridge opened, so the old bridge sat there and became a bit dilapidated over 25 years.

There was a fire at one end of the bridge, but luckily a local had seen it smoking and called the fire brigade, so the year before we started jumping the whole thing nearly burnt down.

The army talked about using it as a demolition exercise at one point, but we approached the DOC and said we’d like to set up a commercial bungy jump from this site.

They looked at us like we were a bit crazy.

Luckily we were able to convince them that we could do it safely.

116 | February/March 2014 www.canterburytoday.co.nz

We went on to set up a restoration fund for the bridge and when we opened we walked around the audience and shook tins to collect coins. We were only granted a 30 day permit initially but it was great, it all started from there.

The DOC saw that it was going to work and granted us a six month licence, and then we got five years, then eventually a very long term licence.

What inspired you personally to start AJ Hackett Bungy?

25 years ago I met AJ in France while I was competing in high-performance sports and together we met friends who were really into Bungy.

We saw the amazing affect it had on them and became inspired to take it to the next level. We realised while jumping with friends all around the world that it was something quite special and so we decided to commercialise it and offer bungy to the world.

What’s been most memorable about the last 25 years of being in business?

The most memorable thing for me is that every time someone jumps, they’re creating their own memory - it’s a special moment for them. Also knowing that we treat each person as an individual and acknowledge it’s their first time and a big achievement is really memorable for me. They come out here and do this amazing activity that’s meaningful for them.

What’s been your worst moment in business?

One of the worst things was dealing with people who just saw bungy as a cash cow, with no respect for the safety systems.

In America people used to make what we called the ‘supermarket bungy’ – a bungy cord and a one page sheet of instructions which they started selling by mail order.

Dealing with those cowboys was quite a difficult and taxing phase.

So within a few years we wrote a code of practice that really set the foundation for bungy to carry on without being destroyed by people who weren’t so concerned with the safety or as passionate about the activity.

That code of practice was used all across the world subsequently and we still operate it today.

When and where was your best bungy?

My best bungy was probably the first one in Hamilton over the Waikato River at about 20 metres - so it wasn’t a huge bungy, but bungy for me was really about the technical system and processes, working out how to do something that was a bit different using gravity. Instead of falling into the water, we’re actually bouncing around above it.

My favourite bungy was the first time on the Nevis Bungy. We had conceived this notion of putting a bungy together using a cable car so we designed and built it, and then we did some tests. I was the person driving it and so I was the first person to jump from it.

Southern Focus | Interview

It was very satisfying to design something that would challenge a lot of people.

How do you stay motivated and keep going in business?

I think AJ Hackett Bungy’s success has been based on the constant stream of ideas that have come along over the years.

I’m motivated to try and make some of those come into fruition for my own satisfaction and the eventual thrill of others.

Also, I’m very motivated by seeing my crew giving customers a good time and also seeing the crew we’ve gathered around us over the years growing in their ability and progressing with the business.

What does the next 25 years hold for AJ Hackett Bungy?

For the next 25 years of bungy we will just keep on evolving our products. There’s always been plenty of good ideas coming from the crew, so there’s definitely going to be a lot more stuff coming up.

We will always be focussed on our customers and making sure we delight and thrill.

We’ve just introduced the Zipride, which is a bit more accessible for people who aren’t quite as adventurous as some bungy customers. We are also developing some more products - bigger jumps, personalised service and higher levels of personal challenge for people.

Why do you think AJ Hackett Bungy has been such a successful and iconic brand and business?

I think bungy has managed to maintain its position in the front of the market for a long time because we’ve continued to adapt. We’ve brought new products in and stayed focussed on our customer’s experience.

As well as being innovative with new and more exciting jumps, we’ve embraced technology. In the early days, a big innovation was just filming it and giving people a VHS cassette or taking photos on film, which they’d then take into town and get developed to get their ‘proof’.

Today our ‘proof’ as we call it, happens almost instantly - it’s important that people have that ‘proof’ as quickly as possible. So

we have developed a lot of our periphery products around that.

How do you think tourism in Queenstown has changed during the last 25 years?

When we first arrived in Queenstown there were huge shoulder seasons and periods of low activity. The winters weren’t as long as they are now, as there was no snowmaking, and in the summer there were more domestic travellers and less international visitors.

Now there’s a ski season which lasts longer due to technology and a summer with more international travellers. With the work of organisations like Destination Queenstown and Tourism New Zealand we’ve created reasons to come to Queenstown year round. There are more conference and incentive groups and people travelling here in those fringe seasons, so it’s really a four season resort.

Why do you think bungy still poses a huge personal challenge for people?

Bungy’s still a great challenge because it is very personal. All you can do is get them to

the edge in the best frame of mind and know were going to do it safely.

They’ve really just got to pull it out of themselves to jump. We’ve got ‘psychologists’ there basically, getting them ready to go, but at the end of the day we’re not going to push them off, they have to make that final decision to jump themselves.

We know they’re going to have a great experience and when they get off the end of the bungy they are sort of ‘reunited’ with the earth and get a great boost in their self esteem.

It’s really satisfying for all of our team, to get someone to jump. People who are the most scared generally get the most satisfaction.

If you could put a bungy jump anywhere in the world where would it be and why?

I jumped all round the world, but the Kawarau Bridge is one of the best places to jump in the world. There’s an area about 200km away from Queenstown where I’d really like to establish some other jumps in the next 25 years. Watch this space. CT Interview questions supplied by Southern PR

www.canterburytoday.co.nz February/March 2014 | 117

Southern Focus | Forklifts NZ

Raising your game With more than 20 years industry experience Forklifts NZ Ltd has, as the name suggests, supplied a wide range of forklifts to New Zealand businesses from its base in Southland.

The equation is a simple one; if your business needs a lift, Forklifts NZ is the team to help you raise your game.

Although based in Invercargill, Forklifts NZ also has a base in Christchurch among a host of other South Island locations, while being the Nissan forklift dealer from Invercargill to North Canterbury.

Servicing a diverse range of industries including cool stores, the timber industry, shipping ports, manufacturing companies, food manufacturers and transport operators, Forklifts NZ know the requirements of its clients and most of the time has the machines to fit the job.

Sales The new range of Nissan Powerlift HC Forklifts, Atlet materials handling equipment and a large range of used machinery from 1.5 to 15 tonne will suffice the majority of customer requirements and if Forklifts NZ don’t stock it, the company will find it.

Servicing the needs of its clientele has always been of paramount importance to Forklifts NZ, a company priding itself on prompt, efficient response to minimise any downtime.

Service

The company’s fleet of 260 forklifts includes a range of one to 16 tonne vehicles which includes established brands such as Nissan, Powerlift HC, TCM, Crown, Toyota and Hyster.

Not only does Forklifts NZ service and support its own product range, the highly qualified technical team can also assist with any ‘out of the box’ services, including preventative maintenance and scheduled maintenance. The agile team can also complete overhauls across all ranges and models of forklifts.

As the Canterbury dealer for Nissan, Forklifts NZ has gained a strong foothold in the market it has served for many a year.

Proudly New Zealand owned and operated, Forklifts NZ are specialists in Forklift knowledge and the go-to company for advice and product range.

In the materials handling business, speed and efficiency are paramount to a smooth operation. Having the latest forklift technology at your disposal can help to attain that all important competitive advantage over a competitor, something Bob McCallum, fleet manager at Forklifts NZ, knows all too well.

118 | February/March 2014 www.canterburytoday.co.nz

“We have a number of clients who rely heavily on their forklifts to move vital stock, quickly. We keep their forklifts running at an optimum level to ensure their business stays competitive,” he says.

The Invercargill and Christchurch branches are both fully equipped and manned by qualified service technicians to provide continuing maintenance to all models of forklift, 24 hours a day.

As long as a client notifies of a certain part needed, Forklifts NZ promise to have a quick turnaround of any repair with the most competitive price possible.

No down time

of genuine Nissan, Powerlift HC and Atlet spare parts.”

Hire and lease Forklifts lighten the load, that is one thing for certain, but sometimes they may only be needed to make a small job easier.

Not a problem, Forklifts NZ lease machines for any duration from one hour to five years or more.

The range of petrol/LPG, diesel or electric vehicles are ideal for all manner of industries and the team at Forklifts NZ is happy to help any prospective customers with their tailored advice and knowledge.

Forklifts NZ is prepared for any outcome including breakdown. “With eight service vehicles we offer onsite servicing, WOF and a 24/7 breakdown service,” Bob says.

Forklifts NZ Ltd 8 Kinloch Street Invercargill 167 Waterloo Road

“We have a wide range of stock enabling us to supply spare equipment so production continues during scheduled servicing, breakdowns or major repairs. We also offer full parts back-up and stock a large range

Hornby Christchurch T 0800 Lifter www.forkliftsnz.co.nz

CT

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