Goods & Services | SAECOWilson
People behind the product SAECOWilson has a number of long standing employees who have been with the company for 10-40 years that maintain a real passion for the industry, Mark explains. “The other day, while at a dinner, one of our 30 year veteran bearing specialists got a mayday call from a 40 year veteran branch manager who needed an urgent, weird bearing for a plant that had broken down,” Mark says. “Over the course of the dinner, our guys found a suitable bearing in Singapore and were able to contact our logistics department who organised for the bearing to be dispatched to New Zealand.”
Congratulations SaecoWilson for being in business 95 years.
“This reaction to customer emergencies is endemic in our culture. It would be a weekly event that there is an email going around the country thanking this branch for driving through the dead of the night to meet that branch with a product that gets to the customer up and running again to meet their demanding production schedules. “We call it RELYable – responsive, efficient, local and a ‘yes, can-do’ attitude.” The company’s product specialists all have a minimum of 15 years’ experience, some up to 35 years in their particular niché
Exhibiting at Southmach
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The end result was that the plant was up and running in a couple of days and the customer was able to continue making a living.
More deals at a SAECOWilson Tradenight
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A fair bit of negotiation ensued with the suppliers and airfreight companies as timing was of the essence. “Any delay would have meant another 12 hours tacked onto the delivery time which would just end up costing the customer money in lost production.”
product ranges. “I’m blessed with a good team,” Mark says. “These are all people who are passionate about their business and have been here a very long time. There is no branch in our network that doesn’t have at least one person with at least 10 years’ experience.” SAECOWilson puts a lot of emphasis on staff retention. It’s a supportive atmosphere and, let’s face it, nobody would stick around that long if they weren’t enjoying it. “At the moment we have a big drive on training. We’re flying 30 people to our head
office every month of this year to expand their product knowledge base and provide personal growth. “Yes it’s costly, but training our staff is that important to us because that’s what it takes to make sure customers get the right advice when they come into our stores.” The thing about SAECOWilson is from the top down, they’re industry focussed people - all 200 of them around the country. “They’ve been selling engineering products to industrial and automotive markets for a very long time. Product knowledge is king and that makes employee retention of the utmost importance.” So, not surprisingly, the company invests a significant amount on training, both inhouse and through global supply partners.
Tridon value our close working relationship with SaecoWilson. We are thrilled to have SaecoWilson represent our brands: Toledo, Rennsteig and Sykes Pickavant throughout their national network.
“Whether it be in-house training modules, suppliers conducting sessions at individual branches or groups of our people coming to our support office on a regular basis, training is something we take very seriously and encourage our people to participate in,” Mark says. “We sponsor a number of our people into the national diploma of engineering scheme and visits to overseas production facilities to ensure we are in touch with the latest product innovations. Our key staff attend business courses to allow us to better understand our customers and encourage us to constantly improve our business models.”
Tri d o n N Z Ltd
09 257 4327
3 Tiri Place, Auckland
CONGRATULATIONS TO
ON THE ACHIEVEMENT OF 95 YEARS IN BUSINESS
NSK ARE PROUD SUPPLIERS AND SUPPORTERS 106 May/June 2014 www.aucklandtoday.net.nz