LTC WellbeingResearch
Wellbeing At Work, Where Are We Now?
Understanding wellbeing at work...
Here’s what we did:
Online survey of 250 current or recent (last 6 months)
FOH and BOH employees
and head
office/management within the beer & pub industry
(including pubs, bars and breweries).
In-depth qualitative
interviews with 11 senior level
HR/MD/owner operator
people within the beer & pub industry.
So, how’s everybody doing out there?
72%
of pub and bar industry employees admit to having suffered ‘challenges’ over the last 12 months.
The most common personal challenges faced by employees are:
32% said mental health
32% said financial
27% said work
22% said health
16% said family
8% said housing
Finding balance
Helping people ‘switch off’
“There's hardly any down time, even when I am at home I'm bothered via WhatsApp.”
Employee
We're exploring an enforced switch-off policy to ensure employees take proper breaks and prevent burnout." Employer
How do employees currently rate their overall wellbeing at work?
sica
Physical wellbeing
Mental wellbeing Very good Good Neither good nor poor Poor Very poor
Emotional wellbeing
Financial wellbeing
admit to feeling ‘ regularly ’ stressed or overwhelmed at work (53% ‘ occasionally ’.) 1in4
What’s causing stress/overwhelm at work?
Dealing with di cult or intoxicated customers
Long and irregular working hours
High workload and understa ng
Low pay and lack of financial security Maintaining work-life balance
Physical fatigue from standing for long periods
Workplace conflicts or toxic environment
Lack of support from management
Noise levels and crowded environments
Pressure to meet sales or performance targets
Lack of career growth opportunities
Inadequate training for handling challenging situations
Q Which of the following do you think are the main causes of stress in your workplace? 0 10 20 30 40 50
Those who regularly feel stressed / overwhelmed at work are taking more sick days than those who don’t.
(And their productivity is likely to be lower).
What’s the cost of not prioritising employee wellbeing?
The impact of sick days:
92%
of employees think that team wellbeing impacts overall productivity and service quality in their workplace.
The invisible cost of poor employee wellbeing.
Direct cost of sick days p.a* = £293/employee (including £141 linked to poor mental wellbeing)
Plus the invisable costs:
*Ba
the
Lower productivity
Lower team morale
Higher staff turnover
Poor customer service
Say hello to presenteeism
(No. of ‘days lost’ in terms of productivity due to working while in poor mental or physical health)
Absenteeism
= 3.1 million lost work days p.a. for our sector.
Presenteeism
45.7 million additional lost work days p.a. in terms of productivity for our sector.
Data Gap
The majority of employers we spoke to do not track sick days or presenteeism or their impact on the business.
Employees and employers agree that improving team wellbeing will have a ‘significant impact’ on business.
"If our wellbeing were better, we'd be better at
Supporting Team Wellbeing
Existing initiatives currently being offered by employers in the beer & pub industry:
Employee Assistance Program (EAP)
Collaboration with LTC for additional support
Mental health first aid training
Use of wellbeing champions to raise awareness and support
F
Most employees, however, feel their wellbeing is not valued as much as other areas of the business.
Q. Do you feel that your employer values the wellbeing of staff as much as customer service and operational efficiency?
think they ’re equally valued. 31%
think customer service & operational efficiencies are more valued. 66%
Most employees are ‘fairly’ satisfied with the current level of support.
are ‘VERY satisfied’ with the level of support currently available 27% 26% 58%
(56% are ’satisfied’)
think their workplace ‘definitely ’ actively promotes a culture of wellbeing
(47% say ‘ somewhat’)
say mental health and/or stress management support is available in their workplace
(lowest for 55yrs+ - 49%)
Employee Assistance Programs are available but not necessarily utilised.
96% know how to access it.
49% have used it.
62% Rate their employer's communication on the wellbeing support available as ‘excellent’ or ‘good’.
Data Gap
Majority of employers don’t access any data from their EAPs.
Employees are open to wellbeing-focused training, workshops, events.
What topics would they like covered?
Managing work-life balance Mental health and stress management
Physical health (e g , exercise, nutrition) M
Key Take Outs:
48%
of sick days are linked to poor mental wellbeing. This
could be costing the industry more than £146 million.
34%
of workers report that team wellbeing greatly affects
productivity. Poor team wellbeing directly impacts
productivity and service quality.
47 days
equivalent lost per employee, per annum due to poor employee wellbeing (absenteeism + presenteeism)
Data Gaps: Number of sick days
Impact of ‘ presenteeism’
EAP usage and effectiveness (ROI)
Employee feedback
