LSC Ministry Profile

MINISTRY profile

Lutheran Services Carolinas (LSC) is the public name branding the 2011 affiliation of two strong Lutheran social ministry organizations, Lutheran Services for the Aging (LSA) and Lutheran Family Services in the Carolinas (LFS). LSA was founded in 1960 and opened its first nursing home in 1962. LFS was founded in 1976 and incorporated in 1980.

The affiliation was important to both organizations from a stewardship and efficiency perspective and created a strong platform for the future. LSA benefited from the homeand community-based services experience of LFS and the opportunity to spread its administrative services and costs over a larger organization. LFS, along with all programbased child and family services providers, had suffered from inadequate government reimbursement made untenable by the recession of 2007.

Due to financing opportunities and debt structure, the boards of LSA and LFS created a new board structure that met the

trustees. This structure eliminates any potential for one board to question the actions of the other. The same 20 people meet as both the LSA board and the LFS board. LSA and LFS each have affiliate corporations to further divide the organizations into operating entities. Each LSC affiliate is a 501(c)(3) nonprofit.

LSC’s governance model defines board and teammate responsibilities and allows the board to focus on ends. LSC teammates utilize a collaborative leadership style throughout the organization to keep all members engaged in fulfilling the LSC mission. Hallmarks include education, quality of care, quality of life, a focus on diversity and inclusion, and “Just Culture,” a method of ensuring employee accountability. In 2019, LSC introduced The LSC Way, a customer service initiative and has created Lutheran Services University (LSU) to formalize its many educational components under one banner.

LSC SENIOR SERVICES

LSC senior services was established in 1960 and began operations in 1962 as North Carolina Lutheran Homes, growing from a small nursing home in Hickory to nine nursing homes, three retirement communities, an adult day services operation, an in-house pharmacy, and a home care program. LSC has also been partners in Program of AllInclusive Care for the Elderly (PACE) programs. Thus far, LSC is co-sponsoring PACE programs in Catawba, Gaston, Mecklenberg, and Guilford counties with a number of other nonprofit partners. Additionally, LSC co-founded a therapy company to serve its operations and beyond.

Two of the nursing homes are part of the aforementioned retirement communities. The six freestanding nursing facilities are located in: Hickory (two), Albemarle, WinstonSalem, Asheville, Lumberton, and Wilmington. A 127-bed nursing home in Salisbury is a component of Trinity Oaks, a continuing care senior living community. A 100-bed nursing home in Clemmons shares a campus with Trinity Elms assisted living and the Trinity Elms apartments, all freestanding facilities. All the nursing homes offer skilled nursing care and four have assisted living beds within the buildings.

The skilled nursing care residences accept private and thirdparty payer residents, while most of the assisted living residences accept both private and county assistance residents.

Each of the facilities offer the complete range of nursing and ancillary services, including physical, speech, and occupational therapy; pharmacy; medical supplies and equipment; hair care services; and personal care services.

TRINITY ELMS - CLEMMONS

The Trinity Elms campus offers assisted living, skilled nursing care, and independent living apartments. In December 2008, LSC acquired the assisted living community, Elms at Tanglewood, and subsequently renamed it Trinity Elms. Located in Clemmons, it has served the area since 1999. With 104 licensed assisted living beds (including a memory care center for residents with Alzheimer’s disease and other types of dementia), the facility offers its residents the support they need to maintain their independence.

In 2014, a 100-bed nursing home was opened as a result of the two certificates of need awarded to Lutheran Home - WinstonSalem (see Trinity Glen), on the campus and is adjacent to the assisted living community. With accommodations for 100 residents, the building’s contemporary design features four more personalized neighborhoods, each serving approximately 25

residents. Amenities include private and semi-private rooms, a spacious therapy gym and hydrotherapy, a chapel, an internet café, restaurant-style dining options, and outdoor courtyards and gardens.

In late 2018, 54 independent living rental apartments for those 62 and older were added to the campus.

TRINITY GLEN - WINSTON-SALEM

Originally located in the northeast part of the city, the circa 1953 Winston-Salem nursing home became a part of LSC June 1, 2001. The building, now razed, consisted of 217 licensed nursing facility beds. Two certificates of need were awarded to what was then called Lutheran Home -Winston-Salem for replacement and relocation of those beds. One home, Trinity Glen, consisting of 117 of the beds, was constructed in east Winston-Salem and residents were moved into that building June 19, 2012. Located near Winston Lake in North Carolina’s eastern Forsyth County, Trinity Glen, like all of LSC’s new nursing home construction, offers a contemporary neighborhood-style design with beautifully appointed rooms and gathering places, courtyard-gardens, and a playground for visiting children. Other features include private and semi-private rooms with private baths, a state-of-the-art therapy gym, restaurant-style dining, an internet cafe, and a chapel. A second nursing home licensed for the other 100 beds was built in nearby Clemmons on the Trinity Elms campus.

TRINITY GROVE - WILMINGTON

LSC was awarded a certificate of need to construct a new 100-bed nursing home in New Hanover County in 2007 and admitted its first two residents June 6, 2011.

Named Trinity Grove, offers rehabilitation, skilled nursing, and specially licensed memory care. Like all of LSC’s newer nursing home construction, the community offers a contemporary neighborhood-style design with beautifully appointed rooms and gathering places indoors and inviting courtyard-garden spaces outdoors — even a playground for visiting children. Other features include private and semi-private rooms with private baths, a state-of-the-art therapy gym, restaurant-style dining, an internet café, and a chapel.

TRINITY LANDING - WILMINGTON

Just recently opened in Wilmington, Trinity Landing is a new active senior living option. Together, Trinity Landing and its sister community, Trinity Grove, a senior care community offering healthcare, rehabilitation, and specialized memory care, will form the region’s only continuing care community on the Intracoastal waterway. Phase one of the project was completed in Fall 2022.

TRINITY OAKS - SALISBURY

Trinity Oaks is a continuing care senior living community made up of independent living apartments and cottages, assisted living suites, and a large health and rehab center, all located on a beautiful 50-acre campus. The campus and its buildings have been consistently updated and have undergone extensive renovations in the last 12 years.

The independent living building, which opened in 1993, includes 125 independent living apartments and, with a recent expansion, now includes 38 assisted living residences. The independent living apartments include 45 two-bedroom units, 63 one-bedroom units, and 17 studio units. Forty-two independent living cottages are also located on the campus.

Trinity Oaks independent living offers several entry fee options for all of its apartments and cottages. Those options allow the resident or the resident’s estate to receive a refund of a portion of the entrance fee depending upon the entrance plan selected. Monthly service fees for the independent living apartments include all occupancy costs, except telephone, WIFI and cable TV, and include two meals per day in the community dining room. Service fees are based on the size and type of the apartment occupied. Apartments occupied by more than one person are assessed a fee to cover the added maintenance and meal costs. Monthly fees and services for cottage residents are modeled after those provided for apartment residents, with variations in dietary and housekeeping services. Monthly fees for the assisted living residents include three meals per day and all occupancy costs except telephone and cable TV.

Trinity Oaks provides activity and transportation opportunities for all of its residents.

The health and rehab center includes 115 nursing facility beds, 12 assisted living beds, and 12 independent living apartments. The facility was opened in 1976 with a complement of 110 beds and 12 apartments and was expanded by 30 beds in 1991. The Virginia Casey Center, a 25-bed dedicated unit opened in 2007, serves both skilled and assisted living residents with Alzheimer’s disease and other types of dementia.

TRINITY PLACE - ALBEMARLE

The Albemarle nursing home opened in 1971 with 54 skilled nursing beds. The facility has been updated and remodeled a number of times. In 2015 and 2016, Trinity Place did extensive renovations that included a new covered entrance and a therapy gym expansion. Today, it’s home to 76 nursing facility beds and 27 assisted living beds.

TRINITY RIDGE - HICKORY

Trinity Ridge consists of 120 nursing facility beds. The original facility was constructed in 1972 and became part of LSC in June 2001. On July 31, 2013, residents and staff joyously moved from an old, 32,000 square foot institutional building to an impressive new 82,000 square foot building with a unique neighborhood design at a different location in Hickory.

TRINITY VIEW - ARDEN

Trinity View, located in Arden near Asheville, is a rental retirement community consisting of 78 independent living apartments and 24 licensed assisted living residences. The community began operations in 1991.

The independent living apartments include 30 two-bedroom units, 42 one-bedroom units and six studio units. In addition, Trinity View owns approximately five acres adjacent to the leased property. Trinity View is an affordable rental retirement community that charges a small enrollment fee. Monthly rental fees for the independent living apartments include all occupancy costs, except long-distance telephone service and cable TV, and include two meals per day in the community dining room. Rental fees are based on the size and type of the apartment occupied. Apartments occupied by more than one person are assessed a fee for each additional occupant to cover the added maintenance and meal costs.

Trinity View provides activity and transportation opportunities for all its residents. Central areas for dining, social activities, and exercise are available, as are postal services, a library, and a barber and beauty shop.

TRINITY VILLAGE - HICKORY

This Hickory nursing home was the first operating LSC facility. It opened in 1962 with a complement of 43 beds and has been expanded three times prior to the most recent expansion, which replaced the oldest sections of the building with all new construction and added 60 additional assisted living beds. The total capacity is now 194: 104 nursing facility beds (30 of those in a memory care unit), and 90 assisted living beds (20 of those in a memory care unit). An adult day services building was jointly constructed on the campus by the nursing home and Adult Life Programs, Inc., which operates the program.

ASTON PARK - ASHEVILLE

In 2022, Aston Park Health Care Center and LSC created a strong nonprofit partnership to continue to serve Asheville’s seniors. Aston Park’s legacy in the Asheville area, along with LSC’s position as the largest nonprofit skilled nursing provider in the state, combine to continue to provide the seniors of Buncombe County high-quality care. Aston Park has served the Asheville area for over 42 years, and with this partnership, LSC and Aston Park look forward to continuing to serve for many years to come.

Aston Park was founded as a community-based nonprofit in Asheville in 1980 and has 120 skilled nursing beds and 19 assisted living beds. Aston Park provides rehabilitation, longterm care, and memory care services to its residents and has been a strong community partner since its inception.

GLENFLORA - LUMBERTON

Also in 2022, GlenFlora and LSC created a strong nonprofit partnership and combined to continue to provide the seniors of Robeson County high-quality care. GlenFlora has served the Lumberton area for over 70 years.

GlenFlora was founded in 1952 as the NC Cancer Institute and changed its name in 1999 and currently provides skilled nursing care, assisted living, and in-patient and out-patient rehabilitation.

LSA PHARMACY

Located in Salisbury, the LSA Pharmacy was established in 1996 to provide in-house pharmacy services to the residents of LSC’s nursing homes and assisted living facilities. The rapidly growing operation moved to a larger space in 2016.

TRINITY REHAB

LSC entered into a partnership in 2013 with rehab/business professionals to establish Trinity Rehab, an LLC (limited liability corporation). Seventy percent of Trinity Rehab is currently owned by LSC and other nonprofit senior services providers who can ensure rehab services are delivered consistent with the LSC mission, and that any surplus is available to fulfill its nonprofit mission.

C OMMUNITY

TRINITY LIVING CENTER, SALISBURY, NC

Trinity Living Center is an adult day program in Salisbury, North Carolina. The program can accommodate up to 60 participants per day. Participants are adults who need assistance with the activities of daily living in order to remain safely in their homes or in the homes of family members, as well as those who would benefit from social interaction. Services are provided during the day, Monday through Friday, and include an enriching activities program, nutritious meals, and medical supervision. Additional services include bathing and beauty and barber shop services.

Trinity Living Center accepts reimbursement from county, state, and federal sources, as well as private pay.

TRINITY AT HOME, SALISBURY, NC

In 2014, LSC added Trinity at Home to its growing network of community-based services to support caregivers and help senior adults live successfully in whatever place they call home. Trinity at Home services include companionship services and at-home care.

THE FOUNDATION FOR ABUNDANT LIVING

In 2019, LSC created The Foundation for Abundant Living, which replaced the Lutheran Services for the Aging Foundation. With LSC Chief Development Officer Heidi Rixman serving as president, the foundation provides a giving avenue that encompasses the entire outreach of LSC, including the child and family services program.

Dallas High School Apartments - Dallas, NC offers affordable housing to those 62 and older, or 55 and up if disabled. The historic school was renovated to form 33 apartments. LSC became a co-managing partner in 2016 and owner and managing partner in 2020.

Opened in 1980, Lutherhaus is a 50-apartment HUD low-income senior housing project in Hickory, NC, formed through a partnership with St. Andrew’s and Bethany Lutheran churches.

Program for All-Inclusive Care of the Elderly (PACE) provides comprehensive long-term services and support to Medicaid and Medicare enrollees. An interdisciplinary team of health professionals provides individuals with coordinated care. Most participants are able to receive care at the PACE site during the day and still live at home. Program financing is capped, allowing the delivery of all services participants need rather than limiting them to Medicare and Medicaid fee-for-service plans. The PACE model of care is a provider in the Medicare program and enables states to provide PACE services to Medicaid beneficiaries. LSC partners in four PACE programs:

• PACE@Home, Hickory, N.C. was founded in 2011 by Palliative Care and Hospice of Catawba County, Adult Life Programs, and Catawba Regional Medical Center. LSC is a 50 percent owner.

• Senior TLC is a Gastonia, N.C. PACE, founded in

2012 by Gaston Family Health, Caromont Hospital, and LSC. LSC is a 25 percent owner.

• PACE of the Southern Piedmont is a Charlotte, N.C. PACE program founded in 2013 by Cone Health, Advanced Home Care, Well-Spring Retirement Community, and Hospice and Palliative Care Charlotte Region. LSC is a 50 percent owner.

• PACE of the Triad is a Greensboro, N.C. PACE, formed in 2009 by the same groups who founded PACE of the Southern Piedmont. LSC is a 15 percent owner.

Inspiritus, a Georgia-based Lutheran services nonprofit, began partnering with LSC in 2019 to help North Carolina flood victims with recovery and repair. LSC provides support services to Inspiritus.

Tsali Care Center, run by the Eastern Band of the Cherokee Indians in Cherokee, NC, began partnering with LSC in 2019 to receive support services.

SearStone Retirement Community in Cary, NC, is a nonprofit retirement community for those 62 and older. As a SearStone sponsor, LSC assists in directing a portion of the proceeds from the venture to benefit low-income senior programs in Wake County.

C OLLABORATION

C HILD & FAMILY

LSC’s child and family services was founded in 1976 and incorporated in 1980. North Carolina Lutherans had long supported the Lutheran Children’s Home of the South in Virginia but felt local, non-institutional services to children and families were needed. Child and family services are now provided in North and South Carolina.

NC & SC SERVICES

LUTHERAN DISASTER RESPONSE (LDR)

LSC is the lead agency for Lutheran Disaster Response in North and South Carolina. After initial response by emergency services agencies, LSC works with LDR toward long-term recovery.

In 2017 LSC was contracted by the state of North Carolina to serve survivors of Hurricane Matthew and in late 2018 received grant funds from Lutheran Disaster Response to serve survivors of Hurricanes Florence, Michael, and Joaquin.

NEW AMERICANS PROGRAM

LSC provides a safe haven to refugees, those seeking asylum, survivors of human trafficking, and unaccompanied children in North and South Carolina.

Assistance with housing, employment, and assimilation into American culture is provided as appropriate through offices in Raleigh, Salisbury, and Asheville, North Carolina and Columbia, Greenville, Myrtle Beach, and Charleston, South Carolina.

In North and South Carolina, LSC offers case management services to unaccompanied children. In South Carolina, LSC operates Transitional Foster Care for Unaccompanied Children. Unaccompanied children are children under the age of 18 who are not in the care of a parent or legal guardian and lack immigration status. LSC secures loving foster homes for these children while they wait to be united with their families and their immigration status is determined.

NC SERVICES

In North Carolina, LSC provides three levels of foster care and/or family treatment: Intensive Alternative Family Treatment, which provides intense treatment in a family setting for children who need a high level of support, intervention, and supervision; Therapeutic Foster Care, which serves children and youth with behavioral or medical challenges; and Family Foster Care, which serves children and youth who must live apart from their parents because of abuse, neglect, or other circumstances. These levels of foster care operate in most North Carolina counties with the exception of a few in the far eastern or far western parts of the state.

LSC also provides specialized foster care for children who have been victims of human trafficking; care for LGBTQIA+ youth and children; transitional foster care for unaccompanied children who have migrated to the United States from Central America; and short-term stabilization for children in foster care who are at risk of permanent removal from otherwise positive living situations.

ADOPTION

LSC offers the SNAP program in North Carolina, an adopt-from-foster-care program that connects families with children in the foster care system that are in need of a permanent home. LSC also provides pre- and post-adoption services to those pursuing private adoption in the greater Charlotte area.

TRANSITIONAL LIVING

LSC established our Transitional Living Program for young people aging out of foster care in Buncombe County. The program will create a network of licensed host homes and support services for young people, ages 15 to 21, who have been foster care recipients and need independent living skills as they successfully shift to adulthood.

ADULT RESIDENTIAL SERVICES

Mountain Ridge Home, Gastonia; Wilson Smith Cottage, Winston-Salem; and Whittecar Home, Raleigh provide care and rehabilitation to adults with intellectual and/ or developmental disabilities. Lippard Lodge, Clemmons offers specialized services for adults with traumatic brain injury (TBI). Each program can serve up to six residents. The Lippard Lodge and Wilson Smith properties are owned by LSC affiliates while Mountain Ridge and Whittecar are HUD projects.

Green Level Apartments, Cary, NC, is located in the Triangle region of North Carolina near Raleigh, Durham, and Chapel Hill. Green Level Apartments consists of 12 residences serving adults with intellectual and/or developmental disabilities. This program gives its residents an opportunity to live independently with supervision and on-call support available 24/7.

Raynor Street Apartments, Durham, NC, is a Wake County apartment complex consisting of 10 residences for adults with severe and persistent mental illness (SPMI). It gives its residents an opportunity to live in a supervised independent living community with support available 24/7.

Building Independence, Raleigh, NC, is an innovative collaboration with Habitat for Humanity of Wake County

and The Serving Cup in Raleigh completed in 2016. This partnership built safe, affordable housing for nine lowincome adults with intellectual and/or developmental disabilities. The two structures serving as three homes are now owned and operated by LSC, with residents paying an affordable monthly fee for housing and services. This groundbreaking partnership has the potential to serve as a state and national model of collaboration.

TRAUMATIC BRAIN INJURY (TBI) SERVICES

LSC offers a range of long-term supportive services for those with Traumatic Brain Injuries (TBI), from group homes, including Moretz Manor in Durham, established in 2020, Lippard Lodge in Clemmons, family host homes, and home and community-based services. LSC works indirectly with the Wounded Warrior Project’s Independence Program as a service provider contracted through Neuro Community Care, an agency based out of Wake Forest, NC.

DISABILITY PROGRAM SERVICES

LSC provides a comprehensive array of community, residential, and support services, including case management, healthcare, and rehabilitation, to adults of all ages. Many of those services have been specially designed to help those with varying degrees of disability live as fully and independently as possible. The overall goal is for clients to achieve their greatest potential. Empowerment and quality of life are essential components of all services.

ASSERTIVE COMMUNITY TREATMENT TEAM (ACTT)

ACTT is a mobile, multidisciplinary treatment team serving adults with severe and persistent mental illness who live in Orange, Person, and Chatham Counties, and whose treatment in traditional clinic settings has been unsuccessful. Presently, ACTT can serve up to 55 clients.

SC SERVICES

FOSTER CARE

LSC provides several levels of foster care for children in DSS custody and for children with emotional and/or behavioral challenges. Family foster care serves children and youth who must live apart from their parents because of abuse, neglect, or other circumstances. More intensive levels of foster care are treatmentbased, providing appropriate levels of support, intervention and supervision.

ADULT RESIDENTIAL SERVICES

LSC offers those with intellectual and/or developmental disabilities the opportunity to receive care and support while residing in private homes or “host homes” with a host family.

LSC offers two recovery homes as well. Kinard Manor Recovery is an abstinence-based recovery program for women in Greenwood and provides a wonderful sober living environment for 10 women to learn and grow alongside peers who have experienced similar challenges. WeCo Cottage Recovery is a four-bed, collegiate recovery house located in West Columbia.

TRINITY RECOVERY

Established in 2022, Trinity Recovery is a faith-based Recovery Community Organization that serves Greenwood, Lexington, Newberry and Richland counties in South Carolina. Staff provide trainings to other faith providers to become “recovery-friendly congregations.” Additionally we reach out to individuals, who may be unhoused, who are seeking services to provide referrals and assist in a warm hand off for recovery support services.

L EADERSHIP

Mary

Glidewell,

Chief Information Officer

Mary Glidewell provides management and oversight for LSC Information Technology. Glidewell holds a BS in Business Administration from the Catawba College, and a Master Degree in Business Administration from University of North Carolina at Pembroke. Glidewell has been with LSC since 2002, and previously served as Business Office Manager at Trinity Oaks Health & Rehab, Software Support, Systems Analyst, and Director of Information Technology before being named Chief Information Officer.

Ted W. Goins, Jr., President and CEO

Prior to being named President of LSC in 2000, Ted Goins was employed by LSA for over 10 years as administrator of Trinity Village. He also previously served LSA for three years in administration and development, and has spent his entire career in the health and human services profession. Goins received an AB from Lenoir-Rhyne University (LRU) and an MS from Pfeiffer University. He is a certified nursing assistant and licensed nursing home administrator. Goins is active in a number of state and national organizations, including the Board of Directors of Lutheran Immigration and Refugee Service, the NC Health Care Facilities Association, and the NC Medical Care Advisory Committee. He has served on the Board of Directors of Lutheran Services in America, the Editorial Board of the North Carolina Journal of Medicine, the Board of LeadingAge NC, and the North Carolina Study Commission on Aging. He was appointed to the North Carolina State Board of Examiners for Nursing Home Administrators by Governor James Hunt and went on to serve for seven years, four of those as Chair. Goins also received a Distinguished Alumnus Award in 2012 and an Honorary Doctorate of Humane Letters in 2018, both from LRU.

Myra N. Griffie, Vice President, Child and Family

Ms. Griffie was employed with LFS Carolinas in September 2003 and served in multiple roles, including Vice President for Quality and Risk Management, before being named Chief Operating Officer in January 2011. Previous experience includes permanency planning with the Mecklenburg County Youth and Family Services and medical social work with Fresenius Medical Care. She received her undergraduate degree in psychology from the University of North Carolina at Charlotte and her Master of Social Work degree from the University of South Carolina in 2000.

Courtney Johnson, Vice President, Senior Services

Courtney Johnson provides oversight for LSC senior service operations. Johnson holds a BS and MS in Communication Sciences and Disorders from the University of New Hampshire. She is a speech language pathologist and nursing home administrator. Johnson joined LSC in 2013 and served as a nursing home administrator and director of business development before being named Vice President of Senior Services in 2023.

Christina Joyce, Chief Administrative Officer

Christina Joyce leads organization-wide administrative efforts and research projects for LSC. Joyce holds a BS in Business Management with a concentration in Finance from North Carolina State University. Joyce joined LSC in 2007 and served as senior accountant, executive director of Trinity Living Center, director of community based services for Trinity at Home/Trinity Living Center, and director of administration before being named chief administrative officer in 2023.

Mary Beth Lemly, Vice President, Teammate Services

Mary Beth Lemly provides oversight of the new Teammate Services area for Lutheran Services Carolinas. Lemly is a licensed nursing home administrator and assisted living administrator with 30 years experience in long term care management. She also is a North Carolina qualified activity director and a licensed real estate broker. Lemly joined LSC in 2014 as the Executive Director for the Trinity Elms Campus in Clemmons. She moved to the LSC Administrative office in 2021 serving as Operations Coordinator and Director of Strategic Systems before being named Vice President of Teammate Services in 2023.

Kirby D. Nickerson, Chief Financial Officer

Kirby Nickerson joined LSC in June 2012 as Chief Financial Officer and Treasurer. Since 1995, he has served as CFO for three other healthcare organizations in Florida, North Carolina, and Virginia, and has served on the board of various organizations. Nickerson received his MBA from Florida State University and obtained his nursing home administrator’s license in July 2008.

Heidi Rixman, Chief Development Officer

Heidi Rixman provides overall management for all development pursuits for LSC. Rixman graduated with a bachelor of arts in English from Delaware Valley University and a master of science in nonprofit management from Eastern University, both in Pennsylvania. She has been a Certified Fundraising Executive (CFRE) since 2020. In 2011, she was named Outstanding Fundraising Executive of the Year by the Association of Fundraising Professionals (AFP) New Jersey, Southern Chapter. Rixman is currently the president of the Blue Ridge Chapter of the Association of Lutheran Development Executives (ALDE).

Kesha L. Smith, Chief Operating Officer

Kesha Smith provides management and oversight for all of LSC’s operations. Smith holds a BS in Accounting from the University of North Carolina at Charlotte. She is a licensed nursing home administrator and a licensed real estate broker. Smith joined LSC in 2003 and served as special projects coordinator, operations coordinator, and chief administrative officer before being named COO in 2013. In addition to other duties, Smith is charged with LSC construction management.