REPORT 2023
PART ONE
2023HIGHLIGHTS
LSC opened its new Day Services for Youth Program in Columbia, South Carolina. Through a partnership with the South Carolina Department of Social Services, the program offers foster youth a safe place to learn and grow during the day. The program is in a renovated space at Reformation Lutheran Church. The church has been an integral partner of LSC over the years and also provides space for LSC’s New Americans Program office in Columbia.
To further its work with youth in foster care, LSC also opened an Emergency Bed Program in Columbia in December to provide overnight care for those without a permanent placement. Youth that utilize the program typically range in age from 13-18 and are also participants in the Day Services for Youth Program.
LSC’s New American clients now have access to lowcost and pro bono legal immigration services through the New Americans Immigration Program. Services include helping clients secure their green cards (permanent resident cards), applying for asylum, and helping them bring their families to the United States.
In 2023, LSC opened New Americans Program offices in Myrtle Beach, South Carolina and Salisbury, North Carolina. After discussing resettlement needs across the Carolinas with Global Refuge (formerly Lutheran Immigration and Refugee Service, or LIRS), LSC selected the two locations that would serve the most people. They join LSC’s New Americans Program offices in Greenville, Charleston, and Columbia in South Carolina and Raleigh and Asheville in North Carolina.
LSC continued its never-ending journey for Justice. Along with adding its Justice value in 2021, LSC promotes equality for all. Milestones include a strategic plan strong in diversity/equity/inclusion and organization led by a board that is currently 45 percent persons of color.
2023HIGHLIGHTS
LSC announced free tuition for any teammate to pursue a Registered Nurse or Licensed Practical Nurse certification through the North Carolina community college system. This exciting opportunity is part of LSC’s commitment to the growth and continuing education of every teammate. The scholarship is open to any LSC teammate who meets the eligibility requirements and is interested in pursuing a career in nursing. LSC has for years had a career lattice where every teammate can grow in their own job or grow into new positions.
Construction officially began on Trinity Village Independent Living in Hickory, North Carolina, in October. LSC celebrated this milestone with a Blessing of the Build in November. Trinity Village Independent Living will offer reasonably priced senior apartments designed to meet the evolving needs of our aging population. This community will offer a wide range of amenities and services tailored to support independence and well-being. The project will begin with 72 one-andtwo-bedroom apartments on Springs Rd. on the campus of Trinity Village.
Positioning itself for the future, LSC invested $1 million in NovusWay, a four-site Christian camp and conference ministry that offers youth summer camp and year-round retreats. LSC’s Board of Directors approved an investment in NovusWay of $1,050,000, which will transfer the ownership of the leased land occupied by Trinity View to LSC. This also gives LSC the option for a future purchase of up to three acres for future expansion of Trinity View in Arden, North Carolina.
To combat staff shortages, LSC came up with a creative way to help fill vacant certified nursing assistant (CNA) positions by giving teammates the opportunity to become certified while they work. Trinity Grove in Wilmington, North Carolina was the pilot for the Nurse Aide I Training Program that has now been expanded to several of LSC’s senior living communities. This North Carolina Department of Health and Human Services program is designed to provide entry level nurse aide students with skills essential for providing resident care under the general supervision of a registered nurse (RN).
REPORT 2023
PART TWO
LSC boards of trustees 2023-2024
• Rev. Dr. Leroy Cannon Columbia, SC
• Rev. Mary Finklea Florence, SC
• Dr. Capri Foy Winston-Salem, NC
• Mr. Ted Goins Salisbury, NC
• Ms. Sharon Graeber Greensboro, NC
• Mr. Cary Grant Durham, NC
• Mrs. Tami Hefner Conover, NC
• Mr. Rick Herman Weaverville, NC
• Mr. Greg Hudgins, Chair Durham, NC
• Mrs. Frances Lamb Wilmington, NC
• Mrs. Kaye Leonard Lexington, NC
• Dr. Joel Miller Hickory, NC
• Mr. Doug Nelson Tobaccoville, NC
• Mr. Hoang H. Nguyen Durham, NC
• Rev. Dr. Alfredo Oviedo Hendersonville, NC
• Dr. Reneé Rogers Kernersville, NC
• Rev. Will Rose Chapel Hill, NC
• Dr. Avery Staley Mooresville, NC
• Mr. David E. Turner Columbia, SC
• Mr. Brian Van Horn Mooresville, NC
• Mrs. Anna Yonge Lexington, NC
LSC Board of Advisors 2023-2024
• The Rev. Dr. & Mrs. James Aull (Ginny) White Rock, SC
• Mr. Wayne Bach Hickory, NC
• Dr. Jill Bates Apex, NC
• Ms. Loretta Beam Vale, NC
• Ms. Miji Bell Baltimore, MD
• Mrs. Terry Bellamy Asheville, NC
• Mrs. Sarah Benbow Cary, NC
• Mrs. Andrea Benfield Newton, NC
• Ms. Maggie Blackwell Salisbury, NC
• Mr. & Mrs. Larry Bowman (Beth) Newton, NC
• The Revs. Jann Boyd & Kevin Ogilvie Lexington, SC
• Mrs. Betty Brown Salisbury, NC
• Mr. & Mrs. Don Bumgarner (Nancy) Conover, NC
• Dr. Jim Chapman Columbia, SC
• Mr. David Cooke Greenville, SC
• Mr. & Mrs. Richard Cosgrove (Kay) Richfield, NC
• Ms. Christine Crater Lexington, NC
• Rev. Dr. Shanitria Cuthbertson Charlotte, NC
• Mr. & Mrs. Luther Dasher (Diane) Fort Mill, SC
• Mr. & Mrs. Tony Deely (Louise) Mt. Pleasant, SC
• Mr. Damon Dequenne Winston-Salem, NC
• The Rev. Dr. David Donges Columbia, SC
• Mr. Charles Downs Hudson, NC
• Dr. Sylvia Flack Winston-Salem, NC
• Mr. John Frye Wilmington, NC
• Dr. & Mrs. Robert Gaither (Donna) Albemarle, NC
• Mr. & Mrs. Larry Gates (Tammi) Wilmington, NC
• The Rev. Jennifer Ginn Salisbury, NC
• Mr. Thomas Gipson Raleigh, NC
• The Rev. & Mrs. James Glander (Dee) Blythwood, SC
• Dr. David Goltra Mt. Pleasant, SC
• Mr. & Mrs. Robert Gresham (Carolyn) Salisbury, NC
• Mr. & Mrs. G. Parker Hatchett (Ann) Salisbury, NC
• Mr. Josef Herz-Lane Apex, NC
• The Rev. Wolfgang Herz-Lane Apex, NC
• Mr. & Mrs. William Hillegass (Doris) Salisbury, NC
• Mr. Perry Hood Salisbury, NC
• Dr. Gail Hounshell Salisbury, NC
• Mr. & Mrs. James Huddle (Jane) Glen Allen, VA
• Mr. & Mrs. Alan Hunsberger (Beverly) Wilmington, NC
• Mrs. Connie Hurlocker Salisbury, NC
• Mrs. Betty Hussey Durham, NC
• Mr. White Iddings Hickory, NC
• Mr. Bert Joines, Sr. Winston-Salem, NC
• The Rev. David Keck, Jr. Mooresville, NC
• Ms. Marsha Kinley Belmont, NC
• Mr. Robert Klepfer, Jr. Greensboro, NC
• Ms. Sybil Lackey Salisbury, NC
• Mrs. Lynn Lail Conover, NC
• Mrs. Monica Laverly Raleigh, NC
• Mr. James Lippard Winston-Salem, NC
• Mrs. Betty Lohr Hickory, NC
• Ms. Marie Magaletti Salisbury, NC
• Mr. & Mrs. Daniel Matangira (Nicole) Salisbury, NC
• Mr. & Mrs. Van Matthews (Melinda) Greenville, SC
• The Rev. Dr. James A. McDanielsGreensboro, NC
• Mr. Will McKaughan Rock Hill, SC
• Mrs. Loretta Meyers Wilmington, NC
• Mr. Geary Millikin Johns Island, SC
• The Rev. Dr. Jane Mitcham Lexington, SC
• Mr. George Moretz Hickory, NC
• Mr. Robert Mullinax, Sr. Newton, NC
• The Rev. Russell Myers, Jr. Albemarle, NC
• Mr. Zachary Osborne Raleigh, NC
• Mrs. Mary Ponds Granite Quarry, NC
• Mrs. Beth Pottle Wilmington, NC
• Mr. Jesse Ray Asheville, NC
• The Rev. & Mrs. Robert Shoffner (Beth) Hickory, NC
• Mr. & Mrs. Bill Sliney (Nora) Rock Hill, SC
• The Rev. David Sloop Durham, NC
• Ms. Zandra Spencer Salisbury, NC
• Mr. & Mrs. Steve Stanfield-Switzer (Vicki) Wilmington, NC
• Mr. Jeff Stewert Durham, NC
• The Rev. Dr. Scott Suskovic Charlotte, NC
• Mr. & Mrs. Jay Swain (Robin) Asheville, NC
• Mrs. Eloise Thomas Matthews, NC
• Mr. Eric Vaughn Raleigh, NC
• The Rev. Andrew Weisner Hickory, NC
• The Rev. Gregory Williams Hendersonville, NC
• Mr. David Wilson Salisbury, NC
• Mr. & Mrs. Ray Wise (Suzanne) Wilmington, NC
• Mr. & Mrs. David Yount (Susan) Charlotte, NC
L
S C B y t h e N u m b e r s
In 2023 more than 2,500 Lutheran Services Carolinas teammates, along with 2,429 donors and 4,125 advocates, improved the lives of thousands of Carolinians.
555,463 days of residential services were provided to 2,522 North Carolina seniors.
LSC’s disaster services team worked with 21 partners to serve 43 households in the Carolinas.
103 unaccompanied children found loving, temporary foster homes in LSC's Transitional Foster Care Program in South Carolina
56 families and 41 children were served through LSC’s Special Needs Adoption Program (SNAP) Eleven adoptions were finalized. In North and South Carolina, 405 children were served by dedicated foster parents and case workers.
LSC's child and family programs served over 7,500 individuals and families.
LSC’s recovery services programs (Kinard Manor, WeCo Cottage, and Trinity Recovery) helped over 3,000 individuals by giving them a safe and sober home to overcome substance use disorder or providing them with the tools to assist a loved one.
LSC’s New Americans Program served 3,473 individuals in the Carolinas.
LSC’s Day Services for Youth opened and served 96 foster youth
C O R E V A L U E S
Collaborate: Trust, enjoy, and cooperate to enrich your workplace Compassion: Recognize the hurt or unhappiness of others and act to change it. Excellence: Any job worth doing is worth doing well Strive for excellence Faith: Love, serve, and be joyful in your work Support and forgive Integrity: Work honestly, seek help, admit failure. Justice: Create a just culture throughout the organization and in all the communities we serve Respect: Recognize the gifts and worth of everyone.
LSC Senior Services
$ 174,180,632
Expense
$ 168,727,329 Operating income
STATEMENT
$ 5,453,303
Unrestricted contributions $ 1,239,779 Operating income with contributions
6,693,082 Other unrestricted changes
$ 14,343,980 Total increase in unrestricted assets $ 21,037,062
Other restricted changes .
Total increase to assets .
NURSING HOME
OCCUPANCY
• Medicaid 53.0%
• Private pay 27.0%
• Medicare 10.6%
• Insurance 5.7%
• Hospice 3.4%
$ 299,223
$ 21,336,285
EXPENSES
• Program Services 87.5%
• Administration/Development/ Marketing 12.5%
LSC child and family OPERATIONS STATEMENT
34,750,563
$ 34,623,069 Operating income
$ 127,494 Unrestricted contributions
. $ 1,076,570 Operating income with contributions $1,204,064
Other unrestricted changes
Lutheran Services Carolinas had a strong year financially in fiscal 2023 with a senior services operating income of $5,453,303 and a child & family services operating income of $127,494; contributions without restrictions added another $2,316,349. As nonprofit organizations, all additional funds can be reinvested back into Lutheran Services Carolinas’ programs and services to help those in need.
Fiscal year 2023 continued to show improvement in both nursing and assisted living occupancy, increasing to 87.5% and 88.4% respectively as of year-end. Attaining pre-COVID occupancy levels in the 92%-95% range for both levels of care is a key goal of operations. Thankfully as a provider of choice in the communities it serves, LSC senior services has been above national occupancy averages for both levels of care for years. Excluding Trinity Landing in its fill-up process during the year, the independent living sector maintained its strong occupancy throughout the year at 93.0%.
During COVID the state of North Carolina increased the Medicaid rate structure with significant rate add-ons in skilled nursing. These rate add-ons for COVID relief have slowly been reduced over the past year. Through the state budget process, a portion of the temporary rate add-on was made permanent. In addition, unrelated to the COVID pandemic, an update to the Fair Rental Value and resident assessment system was implemented which also boosted reimbursement rates.
$ 150,424 Total increase in unrestricted assets
$ 1,354,488
restricted changes $ 905,577
Total increase in net assets
PROGRAMS BY STATE
• North Carolina | 49%
• South Carolina | 51%
$ 2,260,065
EXPENSES
• Refugee & Immigrant 35.0%
• Foster Care 30.6%
• Residential Care 26.5%
• Home and Community Based 4.5%
• Adoption Services 1.6%
• Recovery Services 1.5%
• Disaster Case Management 0.3%
Child and family services increased its foster care footprint across both North and South Carolina by nearly 8% for the fiscal year. In addition to serving children through placement in homes, LSC child & family services also served an additional 96 foster children in the new Day Services for Youth Program. South Carolina group homes for adults with disabilities transitioned to another provider and LSC child and family is now focused on supporting the host homes program in the state. In total 126 adults with disabilities were served in both North and South Carolina. Another area that has expanded significantly over the past few years is the New Americans Program, which now has seven locations and served nearly 3,500 families during the fiscal year.
Expense growth continues to be marked by wage pressures felt across both states. LSC has added shift differentials and additional pay for opting out of benefits as measures to maintain employees and remain competitive in the marketplace. LSC believes wage pressures and the labor shortage will be a persistent issue to be dealt with on an ongoing basis. Despite the long transition emerging from COVID to a new normal, the fiscal year 2023 was a solid one financially for LSC. Growth continued in key program areas and despite wage pressures the operating income expectations were met for both LSC senior and child and family services. LSC is well positioned to enter into the new fiscal year beginning on October 1, 2023.