Here are some examples of regular duties in a lash studio: •
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Reception duties, including how to answer the phone (a greeting that is true to your brand), process for taking payments, process for booking appointments, etc.
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Client intake process
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Client prep process
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Room cleaning and decontamination process
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Tools and implements decontamination process
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Etc.
ISSUE 2
Once you have created a list of all your regular weekly, monthly and annual activities and you have figured out the best steps for completing each task, you will likely have to tweak and adjust your recorded processes as you find gaps in the steps. It is important, even if you are the only one that works in your lash studio, to follow your procedures diligently. You will get into a routine and each day will begin to flow more smoothly. When the time comes to hire a staff member, for reception or for lash services, you can easily train them by teaching them your processes. An on-site binder with printouts of all your categorized processes may be very useful to a new employee. It will also help to make your expectations really clear to your staff. This process of creating and implementing procedures will take a bit of time in the beginning but I guarantee it will save you time everyday and will help you to feel in control of your business. Things will be running like a well-oiled machine in no time. Your business growth will be inevitable and easy.
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