SOLUTIONS SHOWCASE DTT
DTT Combines Video Surveillance and LP Services to Generate Profit
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s a leader in video surveillance and loss prevention solutions, DTT provides operators with an extensive collection of managed services along with superior hardware and software. DTT has equipped, serviced, and supported more than 30,000 clients, offering a solution that makes managing locations simpler and also improves the overall operation. DTT’s solution is entirely customizable to suit the needs of any operator. Following are comments from various convenience-store operators, specifically.
Chris Zimmerman, COO Gilligan Oil Company, 67 Units “I was tired of dealing with different vendors for security systems and wanted to implement one that could work across my entire enterprise. When I was introduced to DTT, it was not only the most convenient choice, but also turned out to be a high-quality system that makes sense for my operation. “Both the SmartAudit™ reports and MyDTT™ portal have become a critical part of my business. I can’t be at every location at one time, so I rely heavily on my team to run the operation on the ground. I need to be sure that what I am pushing down from the top is working properly at the store level. “The SmartAudits let us know what areas we need to work on. DTT’s loss prevention department acts as my eyes and ears in the stores.”
Bruce Holbrook, Owner Express Stop AZ, LLC, 19 Units “Our stores are spread across the four corners of Arizona, so we manage a multi-unit operation more or less remotely. As a result, surveillance is vital for us as it provides the opportunity to check in without having management physically present. “Convenience stores tend to have very few people on duty at a time—as few as one person at times. That means that management may not always be around, so monitoring the store and fuel islands is challenging. The exterior cameras are crucial. We need to know what’s going on at the fuel islands, including customer accidents, damage to company equipment, customer and employee interactions, and fuel spills. The video helps us to quickly view incidents, document how they occurred, and aid in determining next steps.
DTT has equipped, serviced, and supported more than 30,000 clients, offering a solution that makes managing locations simpler and also improves the overall operation.
Preston Bartow, Loss Prevention Mickey Mart Food Stores, 30 Units “We use the system mostly for spot-checking things like customer service, internal and external theft, and accidents. The system helps to keep employees on their toes. We often watch the stores live and will call to address concerns right on the spot, which lets them know we are paying close attention. “With the DTT system, I was able to uncover product theft at one of our c-store locations. I caught on to a cash shortage and, upon review, found that the store clerk was handing cigarettes out the window for free. We quickly provided the video footage to the police department and the employee was terminated and arrested. “Overall, I find that the DTT system helps with LP, protecting company assets, and employee behavior. It’s a tool that my team and I utilize every day.”
“We use the Live View portion of the MyDTT portal daily to dial into all our stores and get a good idea of what’s happening across all areas of our operation. With the MyDTT portal, we find the case-management software useful because of the need to review and document store-level incidents. In the past if an incident occurred, someone needed to go to the location and burn footage from a local DVR. Now, DTT does the work collecting the data and we simply review the video of each incident.”
LP MAGAZINE | NOVEMBER - DECEMBER 2013
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11/27/13 3:17 PM
