Loyalty Pawn's Three Balls Chronicle Volume 1 Issue 5

THREE BALLS CHRONICLE VOLUME 1 / ISSUE 5 July 2018

IN THIS ISSUE Letter from the President What is Personal Branding?

Article Letter from the General Manager Upcoming Sales Upcoming Birthdays and Anniversaries Top Performers in June Loyalty Pawn’s Core Goals, Values and Visions Employee Services Corner 4th of July Word Search Pawn Shop Culture Word Search Answer Key

Team Loyalty!!

I hope everyone had a great 4th of July and was able to spend time with friends and family! Thank you to everyone for all of the honest feedback so that we can continue to work on our company and making it better for all.

Loyalty Pawn is always striving to become a better place for our clients, our team and to become the best Pawn Family in the industry all input is welcome. We look forward to strengthening our leadership team and thank you for all the great management applications from within the company and will have complete teams soon.

Thank You all for your patience!

A Few Words from the President Team Loyalty, As always, I want to start this by thanking everyone for their hard work and commitment to Loyalty Pawn, THANK YOU! The year is half over that is just unbelievable to me, time certainly flies by. This last quarter, we have experienced great growth in revenues, pawns, and customers. This is truly because our team has embraced our company culture and is providing loyal services! We are seeing the positive changes and I hope everyone see’s and feels the great strides of improvements thus far.

I want to thank you every one of you for the 100% participation in the “Employee Experience Survey”. For me it was very eye opening and informative. I appreciate all the honest feedback, positive and negative. The overall results were very positive about the direction we are going which is terrific. I was a little disappointed with some of the comments and grading in some of the questions and I was under the impression that we were further along in our culture then many have expressed. I want to let you know that I am here to come up with solutions to get our culture and environment feeling "Loyal, Dedicated, and Creative". Without your input I would have kept moving along thinking we are molding our culture in a positive manner. Trust me, the survey was positive, and we are cohesive as a team, but we have areas that need improvement. I have an action plan that will start with another survey. This will be a quick 4 question survey. The idea behind this survey is to give me and the executive team a quantifiable metric to prove to our entire team we ARE heading in the right direction. This will be 100% anonymous and I would like to see 100% participation. I will be 100% transparent with the results. Much of my action plan will be to increase transparency throughout the company, have all team members that would like to grow within Loyalty Pawn feel that they can grow, recognize individual efforts on a more consistent basis, give a clear understanding of each role and position and build communication for all Loyalty Pawn team members. Again, thank you for your participation and input, we will continue to "Move The Needle"!

Store update efforts!! I certainly would have like to have been further down this road, but we had a little hold up with the city of Roseville that should be corrected and a new permit in place by the time this newsletter is in your possession. Exterior signs should be up at all locations except Roseville by the end of July. I am working on finalizing an action plan for interior remodels. The goal is to have 3 interiors completed by the years end. This s a stretch but I love the challenge!!

I hope your 4th of July was celebrated with friends and family and stay cool this summer, there have been some hot days and I am sure many more to come!

Team Member CEO (Chief Enthusiasm Officer) Stan Lukowicz

What is Personal Branding?

“Personal branding” is used to include nothing more than a simple business card with your name on it, but with the development of social media and an increasingly individualized society, the brand you build around yourself is perhaps the single most important way to stand out! Personal branding is the means by which people remember you. It is how you present yourself to potential clients and customers. Your personal brand builds your business, but it still centers around you as an individual.

According to a consumer surveys, only 33 percent of buyers trust messages from a brand, while 90 percent trust messages from an individual they know! That means in business, you have a much better chance 2018 of winning people's trust if you bond with them first as a human being and encourage your fellow team members to do the same. Effective personal branding will differentiate you from other professionals in your field. Remember that personal branding is not about selling. It's about building relationships with your current and potential customers. The average human being will encounter 100 new people every month — that’s 100 new friends and/or potential customers!

When you leave your home and interact with people during your day, make sure you maintain a positive and professional appearance in keeping with your brand. Carry business cards with you and watch for potential clients. People love supporting local businesses and professionals, and if you manage to form a relationship with others in person, they will be more eager to do business with you.

Your online presence is also important. Your personal brand is an extension of who you are, and it's what you want to present to peers and potential clients. If you maintain a strong personal brand, your business will appear more human to others, and it will win over their trust while highlighting yourself as a dedicated professional. In social media keep a balance between business-related updates and personal updates, so that others will see you as being both professional and personable. No one needs to know what you ate for breakfast, but a picture of you at last Saturday’s Tent Sale may create some “buzz” both for you and your store team.

Look at anyone who's crushing it in business and life and you'll usually see it's not just their business that's doing well; they also have a powerful personal brand. So if you want to be a SUPERSTAR build a personal brand that will allow you to achieve great things! Be true to yourself, keep learning, create value and stand out in the crowd. YOU are YOUR brand!

A Letter from the General Manager Hello Loyalty Team!

It seems like the months are flying by! June was a breeze and here comes the heat!

Another great month has passed. While we prepare for the heat to come, we are also preparing to extend our hours at some locations. You may have seen some new team members that have joined your teams. We welcome all of them and we are very excited that they’re a part of our growing company.

A very noteworthy topic to mention is our online successes. In June, we started to get our customers more engaged in our online review process. We have many fantastic guests who have left us wonderful google reviews about their experience.

The Florin team has worked relentlessly to maximize their customer experiences and merely asking for a google review, the customers have been very generous.

Lastly, the company is seeing a slight increase in new customer traffic. This is due to positive word of mouth, experiences, online exposure through offerup, facebook marketplace and our eagerness to help our opportunities over the phone. Each store is seeing an up tic in new customers. Let’s not forget to capture as much information from them while they’re here including, cell phone number, e-mail address and add their wants to our follow up binders. Let’s all continue to maximize these opportunities.

Wayne Silliman General Manager "There are no secrets to success. It is the result of preparation, hard work, and learning from failure."

-- Colin Powell

July’s Upcoming Sales

July Anniversaries Tony Perez July 1, 2017 1 year Megan Combs July 3, 2017 1 year Leslie Ochoa July 26, 2017 1 year Tito Molina July 26, 2016 2 years

July Birthdays Jose Morales July 23rd Marcos Barragan July 25th Tony Rodriguez July 28th Huber Velasquez July 30th We would also like to welcome our newest hires to our Loyalty Pawn, Felix Cital and Dominic Tognolini, both working at our West Sacramento location as Sales lending associates. Welcome to Team Loyalty!!

TOP PERFORMERS IN JUNE Sales in Dollars

Physical Deals Done in # of Transactions

Productivity in Dollars

1st

Joseph Contreras (#1 El Camino)

Ricardo Molina (#1 El Camino)

Jason Wagner (#2 Florin)

2nd

Tony Perez (#3 Roseville)

Jason Wagner (#2 Florin)

Ricardo Molina (#1 El Camino)

3rd

Jason Wagner (#2 Florin)

Tony Perez (#3 Roseville)

Brittany Walkwe (#3 Roseville)

4th

Parker Hush (#1 El Camino)

Huber Velasquez (#2 Florin)

Jon Galupe (#1 El Camino)

5th

Ricardo Molina (#1 El Camino)

Jose Sanchez (#2 Florin)

Dave Palomares (#2 Florin)

Loan/Buy/Layaway End of Month Balances Loan Balance

Buys Balance

Layaway Balance

Loyalty Pawn #1 El Camino

$1,037,833.00

$22,172.35

$74,967.67

Loyalty Pawn #2 Florin Mall

$1,253,127.00

$23,437.87

$88,633.98

Loyalty Pawn #3 Roseville

$870,367.00

$20,275.00

$40,432.63

Loyalty Pawn #4 Broadway

$441,630.00

$11,041.00

$55,991.13

Loyalty Pawn #5 West Sacramento

$356,646.00

$11,237.24

$26,581.28

Loyalty Pawn’s Goals, Values, and Visions “The Leader in Local Lending” Company Wide Goals

• To Offer Immediate Relief with a Short-Term Loan.

• To Develop, Recruit and Inspire an Elite Work Force, Driven by Loyal Business Practices.

• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!

Core Values • Loyalty • Dedication • Creativity

Company Vision

• Loyal People Committed to Everyday Satisfaction

Loyalty Pawn Employee Services Corner July- Summer 2018 Did you know Rubies (the brilliant red birthstone of July) are considered the king of gems and represent love, health and wisdom. It was believed wearing a fine red ruby would bestow good fortune on its owner. A Ruby is the most valuable gemstone and its value increases based on its color and quality.

While we’re on the subject of “red” did you also know that RED the color of fire and blood is associated with energy, war, danger, strength, power, determination as well as passion, desire, and love? Red is a very emotionally intense color. It enhances human metabolism, increases respiration rate, and raises blood pressure.

Yep…July is a month full of cool things including the United States Independence Day Celebration on July 4th full of RED, white and blue, good food, libations, and of course pyrotechnic displays of all sorts!

July 4th-Independence Day remains a federal holiday in the United States commemorating the adoption of the Declaration of Independence on July 4, 1776. The Continental Congress declared that the thirteen American colonies regarded themselves as a new nation, the United States of America, and were no longer part of the British Empire. The best Dear John letter (or in this case, Dear King George) that our Thomas Jefferson, Ben Franklin, John Adams, Roger Sherman, and Robert Livingston authored. This year we celebrate our 242nd 4th of July. Happy Birthday America! U.S.A!!!

Best Places to Work – Contest 2018 Did you know that Loyalty Pawn was nominated as one of the best places to work in Sacramento? Yup! Now, we want to put that nomination to the test! Quantum Workplace (a statistical and employee engagement program partner) has launched a new survey for all company’s in Sacramento that were nominated. Now it’s up to company employees to determine if the nominations hold true. Dates to Keep in Mind-June 22nd the Contest Opened and Launched a Sacramento questionnaire. You should have received an email from Quantum with an online questionnaire about working for Loyalty Pawn. The questionnaire and contest will end on July 13th.

Winners will be announced on Oct 11th.

We hope you all participate because if we get 100% participation, we are entered into the contest.

Why Participate? Why not! Participation is a no-brainer. The competition presents a great opportunity to learn what YOU our employees (our most valuable asset) are really thinking. And it will provide management with valuable information we can use to improve your day-to-day operations and workplace environment. If chosen as a finalist or winner Loyalty will be able to promote the Best Places to Work award to prospective employees, use the Best Places to Work logo on our website and recruiting materials, and use the award in our own public relations programs. We’re excited about this unique opportunity and hope you feel the same.

Enjoy the month of July. Have a safe and sane celebration and remember, if you need HR, Payroll, Benefits, or Family support, Loyalty Pawn’s Employee Services is only a phone call, text message, or email away, 24/7/365.

Here’s to your continued good health, peace and prosperity! ~Dmae

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