Loyalty Pawn's Three Balls Chronicle Volume 3 Issue 5

THREE BALLS CHRONICLE VOLUME 3 / ISSUE 5

May 2020

IN THIS ISSUE Letter from the President Letter from the General Manager Loyalty Pawn Family Store Manager Updates Golden 1 Center Events Upcoming Sales Upcoming Birthdays and Anniversaries and New Hires Top Performers in April Loyalty Pawn’s Core Goals, Values and Visions Employee Services Corner

Team Loyalty!!

In this issue we have some updates about COVID-19 and we are hoping that you and your families stay safe when going out.

Some important dates are that Mother’s Day is Sunday May 10th and hope that everyone has a wonderful Mother’s day and can spend it with their families! Be sure to check out some of the new content that we have added about monthly birthstones and information about them so that we can expand our knowledge for customers about these precious stones. Let’s make 2020 an amazing year here at Loyalty Pawn!

Letter from the President Hello Team Loyalty, Wow has this been crazy times or what! As is always deserved in my letter to Team Loyalty, I am again starting out with gratitude to all of you. Thank you to all the team members that have put in so much time and effort during this new way of doing business. I am not sure when or even if we will go back to our normal way of life or when there will be toilette paper on the grocery store shelves, but I am profoundly grateful to all of you for the way we have adapted as a company. As you were made aware Wayne, Javier and myself wanted to show you a little appreciation for the efforts and time you have put in and if you did work 4 days of your shifts each week we have chosen to give you all a little bonus each week for just showing up to your shifts. These are difficult, strange, and just simply weird times but we are a team and when we show and support or team there will be a reward for that effort. Thank You! Have you seen the changes? If not and if you have the time you should check out the upgrades at the El Camino and Roseville locations. The stores are looking amazing from walls, to floors and adding some luxury showroom space. Some other fabulous changes happening companywide is all the organizational and space saving work being put into all back rooms. Fantastic job on that but there is still more to be done and this is the time to get it done. We have the team members and we have the time. August will be a much different work environment; I feel and so do many other industry leaders throughout the nation that the end of July and the beginning of August will be a “tsunami� of the pawn industry and loans will be flooding our doors. So, let us be prepared.

Again, thank you everyone, stay safe, keep up with the excellent work being done which is adding to our efficiency and be healthy and happy!!

Gratefully Yours Stan Lukowicz III

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A Letter from the General Manager Hello Everyone, April flew by quickly! On top of the allergy season, that wicked Covid-19 is lurking! It is clear that when we stopped by each location, you guys have done an extraordinary job helping keep the work environment tidy and clean. I have also seen great social distancing at each store! Continuing to do so is necessary to help protect each other and our clients. Thank you all for your participation in the store ready and cleanliness.

As mentioned from some managers, we are preparing the locations for our general good loans to come in. I have seen many of you working on consolidating the back parts of your stores. This will be necessary for preparing for the return of many items. Typically, in August we would see a spike or increase in loan volume as this is the time when many people are done taking summer vacations and school starts. Since 2020 is a little different, we are preparing to see loan growth in the month of July. Many of our clients have spent their tax refunds and stimulus already. This is a new time for us all so when we see our customers picking up many of their loans, please do not miss out on the opportunity to offer the loan promise card. We will continue to offer our great services during this time and are happy to help our clients when needed.

So far, our online payment service has been a great success. We have many customers liking the new feature as it does add to a convenience during these uncertain times. Our online payment feature is great for both replacement loans and layaway payments. Please continue to remind our clients that we offer this service if they are unable to swing by.

As every month goes, we continue to celebrate the excellence within our top three salespersons. We are proud to announce that Dominic T. got 1st place selling $24,332.00,2nd place was Joseph Contreras who sold $12,391.00 and Ramsey Lewis 3rd place who sold $11,714.20. A special thanks to everyone who is continuing to reach out to our clients via online forums, call back binders and other resources. These unusual times demand creative client interaction options.

To conclude, please keep using the cleaning agents, sanitizer, masks and gloves provided by the company to help keep yourselves safe. We are all looking for the light at the end of the tunnel and we remain proud of everyone hanging in there with Loyalty Pawn during this time. A special thanks to everyone helping live our vision, values and goals!!!

Sincerely, Wayne Silliman General Manager, “If you are working on something that you really care about, you don’t have to be pushed. The vision pulls you.” – Steve Jobs

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Loyalty Pawn Family Greeting All You Cool Cats, and Kittens: Sorry I couldn’t help myself. I can’t believe May is already here and so is that nice weather. As we continue to go through all of this, I would first like to thank everyone who have been here through all this craziness going on and continuing to live our vison, values and goals. I think this is the calm before the storm though. As we see a bunch of our client’s pickup their stuff and buy up a bunch of our inventory, we all better be ready for when it comes back. This month we are going to get to know Dominic Tognolini an SLA from the Roseville location. All though some of you have never meet Dominic before you have definitely heard his name. He currently holds a few records at Loyalty Pawn, like longest streak of consecutive incentive and most sold by one person in one month. Dom has been in the sales industry for the better part of his life and has worked at such places like Toyota and Logo world which he owned. I asked what is one tip you can give people to help increase their sales. He said it always amazes me that people go through their entire sales presentation but never seem to finish it off and ask for the sale. That is one of the key things that is missing and if they still say no you always, always, always offer the Layaway program.

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Who is your hero and why? My father, one of the most loving and caring persons’ in the world. Always takes care of the family and friends. Taught me how to play golf at age 6!

What is your favorite family vacation? Maui, Hawaii What did you want to be when you were small? Professional Golfer What is your favorite game or sport to watch and play? To watch Raiders Football and play golf What would you sing at karaoke night? Queen Bohemian Rhapsody Have you ever had a nickname? What is it? White Tiger, always competitive with many victories on the links!

Would you rather win the lottery or work at the perfect job? And why? Win the lottery, move out of California and buy a place in Maui, Nevada, or Colorado Who would you want to be stranded with on a deserted island? My Girlfriend If you could go back in time, what year would you travel to and why? Forties or fifties, before my time but seem like a fun era! Dressed professional and had a lot of class!

How would your friends describe you? Fun to be around, very Funny, intense and competitive, loves to win, hates to lose!

What is the worst gift you have ever received? A cheap Chinese watch What are some of your hobbies? Playing competitive golf, wood working, listening to music If you were a super-hero, what powers would you have? All the Superhero’s powers in one, and I would be called the “Dominator” What would you do if you won the lottery? Take care of my family and my Girlfriend’s family, also donating money to my favorite charity What is the tallest building you have been to the top of? Trans America Building in San Francisco What is your favorite holiday and why? Christmas to celebrate Jesus and spend time with my family and my Girlfriend’s family What is your favorite sports team? Las Vegas Raiders What is one of your favorite movies? Tombstone, Stripes, Caddyshack, my Cousin Vinny, Casino, Deadpool.

What three items would you take with you on a deserted island? Fishing equipment, My girlfriend and a solar powered Stereo What was your favorite subject in school? Wood shop What is the most unusual things you’ve ever eaten? Rattlesnake, Jelly Fish, Fisheyes, Frog legs and Buffalo Burgers Do you collect anything? Raider Memorabilia What three things do you think of the most each day? My Parents Health, my Girlfriend and my daily sales goals On a scale from 1-10 how funny would you say you are? 9

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Shop Talk Manager Updates El Camino Team Loyalty, Team El Camino has been hard at work all around. We have been utilizing this loan and inventory shrinkage to prepare for the influx of loans that we foresee coming in the near future. We have been moving existing loans up, back and properly binning them with like items. Big thanks to team El Camino for helping with all this hard work. I would also like to give a special thanks to Tito, Victor and Miguel for helping us with another special project in the warehouse. If you guys haven’t seen El Camino in a while, we invite you to come visit and see all the fruits of our labor.

Javier Becerra

Florin Mall Hello Loyalty Pawn Family, What if happening at Florin, well with all this pandemic going on and everyone trying to stay safe. We still were able to sell almost $52k in sales. Great Job El Camino for coming in first place. We will come back strong.

Florin has shrunk in loan balance and holding $1.4 mil. Ms. Ah Xiong is coming up to her 3rd month with us.

Florin would like to thank West Sac and Broadway for lending us their team member to help Florin out. We appreciate it very much and will always be ready to help if ever needed. Paul Molina and David has returned to work with a lot of energy and ready to excel. Let’s have a great month in May and continue to stay safe and healthy.

Mark Xiong

Roseville Hello Team Loyalty, I hope everyone is well and staying safe. Roseville is very excited to show off the new look of the showroom and we cannot wait to get everything finished up and ready for the state to be reopened. The team at Roseville wants to give a big shout out and thank you to Wayne and Javi for all the help and hard work with the store. It looks amazing and we are so happy with the change. It is awesome to think about how the store once looked and how much it has changed to become the store it is now. If you have never been to the Roseville store it looks way different and I hope you can get a chance to come check out the new showroom.

Justin Martinez

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Broadway Hello Everyone, Hello Broadway fans moral is high even with the Covid 19 crazy. the Broadway team has been fantastic. The store is looking empty with everyone coming in and buying goods bikes have finally started selling with this great weather we are having and people needing things to do at home. Josh, George and Austin have hit there sales bonuses so we are all really proud of the effort they have been putting into there offer up pages. Looking forward to a new month.

John Mark

West Sacramento Hello Team, Another month under the belt, It's incredible how fast time fly’s by. A lot of our clients are picking up their belongings and our warehouse is looking half empty. We are taking this opportunity to clean and organize the shelves and loans. Also, if you are visiting Yolo County, please be aware the we have a new ordinance that started 04.27.2020 of face covering for all essential businesses and clients. To all the stores thank you for helping eBay by sending good and clean product, it helps a lot. New laser jet mailers are in place and it's amazing how fast and silently they print. I want to give Brandy Davis a BIG SHOUT OUT for being one of the TOP members of the West Sac team. She really represents our values vision and goals Jose Velazquez

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Golden 1 Center Upcoming Events

Due to the recent events, Coronavirus (COVID-19), all events, Kings Games and all events, have been cancelled at the Golden 1 Center. Once everything gets back to normal, we will continue to put events up that are available to request tickets for.

Hopefully it will be soon, Go Kings!!

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Monthly Birthstones This will help educate you about some of the more popular semi and precious stones we come across and it will also help you close some more sales. The idea is to educate you on next month’s birthstone as you can arrange your cases properly and make suggestions to our clients that may be browsing or even looking for a gift. Let’s think outside the box when utilizing this information

APRIL Diamonds, the birthstone of April, are commonly associated with love which make it the perfect gift for a loved one. While white diamonds are most common, fancy colored diamonds can be found in various colors including yellow, blue, pink and a variety of others as well.

May Emerald, the birthstone of May, carries the rich green color of Spring and radiates a beautiful vivid tone. They are considered to be a symbol of rebirth and love. Emeralds are the rarest gemstones and are typically mined in Colombia, Brazil, Afghanistan and Zambia.

JUNE Pearl and Alexandrite June birthdays claim two birthstones; pearl and Alexandrite. Pearls have been wildly popular in jewelry for centuries because of their natural beauty. Alexandrite gemstones are extremely rare and desirable since they change color based on the lighting.

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May’s Upcoming Sales

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Anniversaries, Birthdays and New Hires May Anniversaries Rahkell Howard 1 year Orry Mccracken 1 year Ryan Alves 2 year

May Birthdays

Javier Becerra May 1st Ricardo Molina May 11th Paul Molina May 14th Arthur Gates May 22nd

May New Hires We have no new hires this month

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TOP PERFORMERS IN APRIL Sales in Dollars 1st

Dominic Tognolini (Roseville #3)

Productivity in Dollars

Phys. Transactions Done

Ricardo Molina (El Camino #1)

Mike Xiong (Florin #2)

2nd Joseph Contreras (El Camino #1)

Miguel Lopez (El Camino #1)

Miguel Lopez (El Camino #1)

3rd

Lewis Ramsey (Roseville #3)

Mike Xiong (Florin #2)

Ricardo Molina (El Camino #1)

4th

Joshua Bonton (Broadway #4)

Jon Galupe (El Camino #1)

Juanita Guiterez (Roseville #3)

5th

Mike Xiong (Florin #2)

Mark Xiong (Florin #2)

Jennifer Rodriguez (Roseville #3)

Loan/Buy/Layaway End of Month Balances Loan Balance

Buys Balance

Loyalty Pawn #1 El Camino

$967,661.00

$1,878.00

$65,225.46

Loyalty Pawn #2 Florin Mall

$1,459,356.00

$1,342.00

$35,456.77

Loyalty Pawn #3 Roseville

$976,675.00

$912.00

$43,446.57

Loyalty Pawn #4 Broadway

$836,225.00

$1,354.00

$50,646.17

Loyalty Pawn #5 West Sacramento $357,648.00

$1,229.00

$37,976.20

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Layaway Balance

Loyalty Pawn’s Goals, Values, and Visions “The Leader in Local Lending” Company Wide Goals • To Offer Immediate Relief with a Short-Term Loan.

• To Develop, Recruit and Inspire an Elite Work Force, Driven by

Loyal Business Practices.

• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!

Core Values • Loyalty • Dedication • Creativity

Company Vision • Loyal People Committed to Everyday Satisfaction

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Loyalty Pawn Employee Services Corner May Fun Factoids Here are some wacky things to celebrate in April May 1 is May Day! May 5 is Cinco de Mayo (“The Fifth of May”). This day celebrates the victory of the Mexicans over the French army at The Battle of Puebla in 1862.

May 10 is Mother’s Day—do not forget!

May 16 is Armed Forces Day which honors those who serve in all branches of the United States military.

May 22 is National Maritime Day. Created in commemoration of the first transoceanic voyage via steamboat (completed by the U.S.S. Savannah in 1819), this holiday recognizes the efforts of the U.S. merchant marine during both war and peace.

May 27 is Memorial Day—a poignant reminder of the tenacity of life. It’s tradition to raise the flag on this day MAY ASTRONOMY The Full Flower Moon May’s full Moon, the full Flower Moon, occurs on Thursday, May 7. It reaches peak illumination at 6:45 A.M. (EDT) that morning, so for the best view of this full Moon, step outside on the night of Wednesday the 6th and look for that big, bright, shining lunar disk!

May’s Moon Phases Full Flower Moon: May 7, at 6:45 A.M. EDT Last Quarter: May 14, at 10:03 A.M. EDT New Moon: May 22, at 1:39 P.M. EDT First Quarter: May 29, at 11:30 P.M. EDT MAY WEATHER A warm January, a cold May. May acts as the bridge between spring and summer, hinting at warmer weather for those still stuck in spring’s grasp, while heating things up for those already well on their way.

MAY FOLKLORE AND FUN A dry May and a leaking June Make the farmer whistle a merry tune.

A snowstorm in May Is worth a wagonload of hay.

Among the changing months, May stands confessed The sweetest, and in fairest colors dressed!

–James Thomson, Scottish poet (1700–48) MAY ZODIAC SIGNS Taurus: April 21 to May 20 Gemini: May 21 to June 20

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MAY BIRTH SYMBOLS May’s birth flowers are the Hawthorn and the Lily-of-the-Valley. The hawthorn means hope, while the lily-ofthe-valley symbolizes sweetness or the return of happiness.

Let us be smart and proactively open minded as we evaluate each other’s unique situations as the COVID 19 crisis is still in full swing. The safety and wellness of our employees and their families is our top priority. In the event you need more resources, please feel free to click on the links above and feel free to see me if any other questions or HR support concerns. Here’s to everyone’s continued good health and good health practices.

Enjoy the month of May filled with all kinds of wacky celebrations, required training, and good health prevention practices and personal celebrations! Be safe! Remember, if you need HR, Payroll, Benefits, or Family support, Loyalty Pawn’s Employee Services is only a phone call, text message, or email away, on demand, anytime!

916-752-2255 or employeeservices@loyaltypawn.com

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Loyalty Pawn Corporate Office: 1708 Broadway Sacramento, Ca 95818

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