Letter from the President

Hello Team Loyalty,

March is here, tax season is here, YEAH! This will be a busy time for us in redeems, replacement loans (roll overs) and sales. This time of the year is as important to us as is Christmas time, so let’s work together, communicate amongst each of our locations and sell, sell, sell!! If you are not a part of our GroupMe chat group that communicates between our locations, please ask you manager to get you signed up. It is a great tool to help us all sell more product and provide concierge level customer service.

I want to thank Felix out of the West Sacramento location for posting a great comment on our GroupMe chat. Like I mentioned earlier if you are not part of the chat group please talk to your manager. Felix commented on how all our efforts are showing through many of our Key Performance Indicators (KPI’s) goals that are being crushed; our sales numbers, our client reviews, client “loyalty” and our team building. He is 100% correct when he stated “We are all doing great! We all deserve the pats on our backs!”! So, Thank You to all because it is that effort from each of you which makes the KPI’s achievable.

We all know we are working with the ICG Consulting/ Smart Financial group and have already have several of or managers travel to their Smart Camp in Arizona, Wayne from Corporate, Mark from Florin and Dylan from Roseville are attending in the middle of March. We are excited to see the takeaways from our leadership team and the future implementation of some of the best business practices in the industry. Companywide training will be coming our way very soon, as well as continued GIA training for more team members. We are also working with ICG to be able to have our numbers, policies and bonus structure easier to follow and understand. The consulting group is not only helping with training and some better business practices, but we have been working extremely close with their recruiting department as well as their CFO to get Loyalty Pawn properly staffed with the best possible team members available to us and stream line our accounting department. There is a lot of change for the better coming. Which just today I saw a quote that (which is very coincidental) that fits in here perfectly. “The Most Dangerous Phrase in The Language is “We’ve Always Done It This Way”. I am looking forward to watching, helping and being a part of the growth that we are having in the Loyalty Pawn Family.

Gratefully,

Stan Lukowicz, III