THREE BALLS CHRONICLE
VOLUME 7 / ISSUE 7
July 2024
IN THIS ISSUE
Letter from the President
Letter from the General Manager
Loyalty Pawn Family
SecurityAwareness
Store Manager Updates
Golden 1 Center Events
Monthly Sales
Monthly Birthstone Guide
Monthly Birthdays and Anniversaries and New Hires
Loyalty Pawn’s Core Goals, Values and Visions
Employee Services Corner
Team Loyalty!
We hope that everyone had a fun and safe 4th of July holiday spending time with friends and family!!
We have added some great new events that are happening at the Golden 1 Center, if you haven’t gotten a chance to go, it is such a great benefit that we offer and a great time, so make sure to get those requests in! Thank you so much to everyone for all of their hard work and dedication that you guys put in everyday, we appreciate it!!
President’s Letter
Hello Team Loyalty,
I hope everyone had a great June, I got married on the 22nd. My June was obviously extremely busy, preparing for the wedding and then took a family moon vacation for a few days to Cabo. Where I got sick, and my new wife had to leave early to take care of her mother in North Carolina.
Despite a few setbacks at the beginning, we are looking forward to spending our lives together. I do like to share with you all parts of my life as it is important to communicate our lives and know about each other when it comes to family, and we are the Loyalty Pawn family.
We are crushing it in our loan growth, keep it up and pay attention to our extensions and our sales. I am going to keep this short as I need to get to North Carolina to visit my wife and in-laws. Thank you all for everything you do!
Gratefully,
Stan Lukowicz, III
Letter from the General Manager
Greetings Everyone,
2024 is halfway over! Yet, the heat has just begun! I think I can speak for everyone when I say we would all be better off with a 90-degree summer. June was a predictable month for Loyalty Pawn. As we thought, we grew our loan book by 160k. Our sales were not impressive for the month as we missed the target at all locations. This is troubling because our inventory levels are growing, and our sales stagnate. We are still mindful of our jewelry and general goods. We are preparing more jewelry for transfer soon. Our goal setting is with purposeful intentionality, and we’re all able to benchmark the minimum increases through our sales negotiation and layaway program. We look forward to staying on track and being competitive.
Now it’s time to mention the leading salesman for the month and the quarter. For the month of June, Norma gave everyone a run for their money and achieved 1st place in sales. Following Norma, Dominic T. got second place and Danni R. 3rd place. Great job, team. We aspire to achieve high levels of greatness. Your hard work is appreciated and rewarded weekly. Thank You!!! As for the quarter, Dominic won first place, Norma 2nd place, and Danni R. 3rd place. Thanks again for your high engagement in serving the company’s goals!
To conclude, we genuinely appreciate our pawn family and are always looking forward to new and innovative ways to serve our clients and team members. We want to maintain a professional level of transparency and accountability. Please feel welcome and free to reach out to Javier, Stan, or me if anyone feels they have a creative idea that can expand to a company plan that can benefit everyone. We are always looking for innovative ways to cater to our strong following! Without a strong team, none of what the organization is building would be possible.
Sincerely,
Wayne Silliman General Manager
“Individual commitment to group effort is what makes a team work, a company work, a society work, a civilization work.” -Vince Lombardi
Loyalty Pawn Family
Happy 4th of July Loyalty Family, First and foremost, let's address the elephant in the room: we fell short of our retail goal last month. But fear not, because we have the tools and strategies to not only achieve our goals but surpass them by a remarkable 20% stretch. The secret weapon? Layaways! Layaways! Layaways! They are the key to our success, and we should make it a point to offer layaway options for most, if not all, transactions. Let's make layaways a constant topic of conversation in our one-on-ones, morning huddles, and weekly meetings. Layaways not only provide our clients with the opportunity to make affordable payments on their items, but they also work for us even when team members are not physically present. I have witnessed countless times how our highest producers have achieved their weekly goals while on vacation or during their days off, all thanks to their diligent management of their layaway books. As we enter this new month, we are presented with fresh opportunities to achieve the goals we rely on. It is essential that every member of our team contributes and becomes an integral part of our bottom line. I encourage each and every one of you to challenge yourselves and strive to be on the leaderboard. Let's welcome new names to the board and embrace this chance to excel and make a remarkable difference. This month we are going to get to know Norma from the El Camino location. We have gone through everyone in the company with these questions so we will be changing it up and will go through everyone. It has been great getting to know all of you through these articles.
1. What's your favorite way to spend a day off? I enjoy going shopping with my daughters.
2. Where's the next place on your travel bucket list and why? The next place on my travel bucket list is Sinaloa, Mexico. I'm interested in visiting because of its rich culture and beautiful landscapes.
3. What was your favorite age growing up? My favorite age growing up was when I was 15 because I had a quinceañera, which was a special celebration.
4. Do you have a favorite holiday? Why or why not? Yes, my favorite holiday is Thanksgiving because I get to spend quality time with my family and enjoy delicious food.
5. What was the last thing you read? I haven't had much time to read recently, other than news articles.
6. What was the last TV show you binge-watched? The last TV show I binge-watched was a Netflix show called "S.W.A.T."
7. Are you into podcasts or do you only listen to music? I prefer listening to music over podcasts.
8. What's one thing that can instantly make your day better? Spending time with my kids can instantly make my day better.
9. What's one goal you have for this year personally and professionally? One goal I have for this year is to continue growing personally and professionally and to maintain my good work.
10. Ideally, how would you spend your birthday? Ideally, I would spend my birthday with a small gathering of friends and family, enjoying good food and company.
11. What's your favorite board game? My favorite board game is Monopoly.
12. What's the best way the company can celebrate you and your team for successes? Having get-togethers at different places would be a great way for the company to celebrate me and my team for our successes.
13. What causes are you passionate about? I am passionate about cancer treatment and supporting those affected by it.
14. What's an essential part of your daily routine?An essential part of my daily routine is getting my kids ready for school, including fixing their clothes and dressing them.
15. Who or what inspires you in your career? My colleagues inspire me in my career.
16. What's something an outsider wouldn't know about your industry?An outsider may not know that my industry is an amazing career choice with great opportunities.
17. What's the career highlight you're most proud of? I am most proud of achieving my sales goals in my career.
18. Do you believe in having a "five-year plan"? Yes, I believe in having a "five-year plan," especially when it comes to owning a house.
19. What's the best piece of advice a family member has given you? The best piece of advice a family member has given me is to always try my best.
20. What is your definition of success? My definition of success is being able to provide for my family and create a comfortable life for them.
Security Awareness
With the rise of loan balances, our clients are in greater need than ever before. Unfortunately, as gold prices continue to skyrocket, criminals are becoming more desperate to strike. The 7-11 store located next door to El Camino has only been open for a few months, yet it has already fallen victim to three robberies, one of which occurred in broad daylight at gunpoint. In light of these incidents, it is imperative that we take every precaution to ensure our safety and security.
One of the key steps we can take is to conduct consistent inventory counts. This will help us identify any discrepancies or missing items, allowing us to promptly address any potential security breaches. Additionally, it is crucial that we always ask for identification when customers request to view jewelry. This simple yet effective measure can help deter criminals and ensure that we are dealing with legitimate individuals.
Furthermore, it is essential for all of us to become part of the jewelers' crime alert network. This network provides valuable information, tips, and news about the industry, helping us stay informed and, most importantly, safe. By actively participating in this network, we can collectively work towards preventing and addressing security threats within our industry.
In conclusion, with the escalating need of our clients and the increasing value of gold, the risk of criminal activity is on the rise. To protect ourselves and our business, we must remain vigilant, conduct regular inventory checks, request identification from customers, and actively engage with the jewelers' crime alert network. By doing so, we can better ensure our safety and contribute to the overall security awareness of our industry.
Shop Talk Manager Updates
El Camino
Our Team Loyalty,
Happy Birthday, America! July is here, and we hope everyone had a Fourth of July that was safe and as boomtastic as a firework finale. Speaking of fireworks, our sale is still lighting up the sky as we continue our flag 25% off promotion. Team El Camino is setting a new sales goal of a whopping 114k. Our inventory is bursting at the seams and our buy room is filling up faster than a water balloon in July. We've got to turn these goods into cash quicker than you can say "firecracker!"
With heatwaves blazing through town, don't forget to keep our clients cool with plenty of water, it's the little things that make a big splash! And speaking of hotness, our growth is sizzling, currently at 1.7M and rising faster than a thermometer on a scorching summer day.
A quick heads up, we're seeing a lot of "gas station gold" pouring into our store. Remember, test everything, we don't want any duds ruining the party! Stay cool, stay hydrated, and let's make this summer hotter than a Fourth of July barbecue.
Cheers to a blazing July ahead!
Tony Mora
Roseville
Hello Team Loyalty,
As we kick off July at Loyalty Pawn, we are not only driven to hit our monthly sales goal but also excited to embark on the third quarter and the second half of the year with renewed energy and determination. Our team is dedicated to providing the best deals and exceptional customer service, ensuring that each visit to our store is a rewarding experience. In addition to our in-store efforts, we are pushing our online presence further by actively engaging with our community on TikTok. TikTok is a great avenue to connect with new customers outside our local markets. Our new campaign is going to be focused on… Follow us for behind-thescenes looks, special promotions, and a closer connection with our brand. I want to give a big shout out to the Roseville team. Your support and dedication have been incredible, and together, we can make this month and this quarter a success!
Thank you!
Justin Martinez
Broadway
Hello Team,
Our team is actively recalibrating our approach to hitting goals by emphasizing a return to basics in our training regimen. Recognizing the foundational elements that underpin our success, we are focusing on refining core skills, reinforcing teamwork dynamics, and fostering a culture of continuous improvement. By going back to basics, we are ensuring that every team member has a solid understanding of fundamental strategies and techniques, which are essential for achieving our collective objectives. This strategic pivot not only enhances our individual capabilities but also strengthens our collaborative efforts, driving us closer towards accomplishing our goals with confidence and proficiency.
John Mark
Florin Mall
Hello Everyone,
I hope everyone had a fun and safe Independence Day! The weather has been incredibly hot lately, so make sure to stay hydrated. Team Florin is experiencing continuous growth, with more loans coming in. Currently, we have a loan balance of $1.9 million, and we're less than $50k away from hitting the $2 million milestone. Sadly, we will be saying goodbye to a valued team member, Stephanie Alfaro, who has been with us for over 2 years. We wish her the best of luck in her new endeavor. In July, our sales goal is $90k, which means we need to sell around $2900 per day to achieve it. We're also focusing on leveraging social media by listing all our inventory on platforms like Facebook Marketplace and OfferUp. On average, Team Florin acquires 2-3 new clients per day through these channels. Additionally, our layaway balance currently stands at $66k, and we aim to grow it to $100k by the end of the month. To help us reach our sales goal, we're offering an awesome 25% discount throughout July.
If you spend too much time thinking about a thing, you’ll never get it done. Make at least one definite move daily toward your goal. Bruce Lee
Let's Go Loyalty!
Mark Xiong
Golden 1 Center Upcoming Events
Below is the list of events that are posted as of right now and we will be adding events to this list each month as they get posted! The events in green are available and the events in red have already been spoken for. If you would like to request tickets send your ticket request forms to lauren.l@loyaltypawn.com so that I can get your requests in and if you need a request form email lauren.l@loyaltypawn.com and I can send you a copy or you can ask your supervisor! With the Golden 1 Center opening back up there is a limited number of tickets available, so for every event you are only allowed to request and receive 4 tickets per event!
July Sales Flyer
Monthly Birthstone Guide
This will help educate you about some of the more popular semi and precious stones we come across and it will also help you close some more sales. The idea is to educate you on each month’s birthstone as you can arrange your cases properly and make suggestions to our clients that may be browsing or even looking for a gift. Let’s think outside the box when utilizing this information.
JANUARY – Garnet
MARCH – Aquamarine
MAY – Emerald
JULY – Ruby
SEPTEMBER – Sapphire
NOVEMBER – Citrine & Topaz
FEBRUARY Amethyst
APRIL – Diamond
JUNE –Pearl & Alexandrite
AUGUST – Peridot
OCTOBER – Opal & Tourmaline
DECEMBER – Topaz & Turquoise
Anniversaries, Birthdays and New Hires
July Birthdays
We have no July birthdays this month
July Anniversaries
Tito Molina 8 years
Cecilia Hernandez 1 year
Dominic Morales 1 year
June New Hires
We have no June new hires this month
Loyalty Pawn’s Goals, Values, and Visions
“The Leader in Local
Lending”
Company Wide Goals
• To Offer Immediate Relief with a Short-Term Loan.
• To Develop, Recruit and Inspire an Elite Work Force, Driven by Loyal Business Practices.
• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!
Core Values
• Loyalty
• Dedication
• Creativity
Company Vision
• Loyal People Committed to Everyday Satisfaction
Loyalty Pawn Employee Services Corner
JULY…
Oh When the scarlet cardinal tells Her dream to the dragon fly, And the lazy breeze makes a nest in the trees, And murmurs a lullaby, It is July.
~Susan Hartley Swett
JULY CALENDAR OF NATIONAL EVENTS
• July 1 is Canada Day, a Canadian federal holiday that celebrates the creation of the Dominion of Canada in 1867.
• July 3 brings the start of the hot and sultry Dog Days of Summer! Read all about the Dog Days of Summer.
• July 4 is Independence Day (U.S.). On the fourth of July, we celebrate the adoption of the Declaration of Independence in 1776. Don’t forget to raise the flag!
• July 7 marks Islamic New Year, which begins with the first sighting of the crescent Moon after the new Moon in the month of Muharram. This event signals the start of the Islamic lunar calendar year.
• July 14 is Bastille Day, which commemorates the storming of the Bastille and the start of the French Revolution.
Here are some more fun things to celebrate in July:
• July 11: International Town Criers Day
• July 17: National Hot Dog Day
• July 22: Spooner’s Day
• July 23: National Day of the Cowboy
• July 27: Take Your Houseplants for a Walk Day
• July 30 National Cheesecake Day
July Full Moon
July’s full Moon, the Full Buck Moon, occurs on Monday, July 21. It reaches peak illumination at 6:17 A.M. (EDT), rising above the horizon after sunrise but it will still be spectacular in the night sky.
July’s Moon Phases
New Moon: July 5, 6:57 P.M. EDT
First Quarter: July 13, 6:49 P.M. EDT
Full Moon: July 21, 6:17 A.M. EDT
Last Quarter: July 27, 10:52 P.M. EDT
JULY GARDENING -Tips
1. Deadhead your flowers, removing faded blooms from your spring perennial flowers such as peonies, bearded iris, and Asiatic lilies.
2. Harvest daily as vegetables always taste better when young and tender.
3. Stay on top of pests with daily walks of your garden.
4. Mulch, mulch, mulch! Retain moisture and suppress weeds with mulch.
5. Look to your gardens; see that you destroy all kinds of weeds before they go to seed.
LOVE PEOPLE & COOK THEM TASTY FOOD!
July Recipe.
July 30th: National Cheesecake Day How to Make Cherry Cheesecake
https://web-holidays.com/blog/2020/06/23/july-30-nationalcheesecake-day
401K Loyalty Pawn Retirement
$avings Program
Are you saving for retirement? Why not start today? If you have completed 12 months of service with Loyalty Pawn, you’re eligible to participate and start putting away those pretax (or post tax Roth) dollars into your very own 401k account. When it comes to 401(k) plans, it's your money. But your boss and the government make the rules. Need more 401k investment info and advice? Contact our Investment Advisor, John Malhotra.
John S. Malhotra - Financial Services Representative CA Insurance License # 0K09207 1478 Stone Point Drive, Suite 390 Roseville, CA 95661 d (916) 607-9754 | f (844) 295-8527 e malhotra.john@principal.com w www.principal.com
Thank you for my subscription to the Old Farmer’s Almanac for inspirational quotes and the Food Network for this month’s Love People, Cook them Tasty Food content for LP’s Three Ball’s Chronicle this month.
