Loyalty Pawn's Three Balls Chronicle Volume 4 Issue 8

THREE BALLS CHRONICLE

VOLUME 4 / ISSUE 8

August 2021 IN THIS

ISSUE

Letter from the President

Letter from the General Manager

Loyalty Pawn Family

Store Manager Updates

Golden 1 Center Events

Upcoming Sales

Upcoming Birthdays and Anniversaries and New Hires

Top Performers in July

Loyalty Pawn’s Core Goals, Values and Visions

Employee Services Corner

Team Loyalty!!

! Thank you again to everyone for all of your hard work that everyone puts in everyday, you guys are still doing an amazing job even with everything that has gone on in the past year and we are slowly getting back to normal which is exciting. We thank you and hope that everything dies down soon! Don’t forget to check out the monthly newsletters electronically, on the Issuu app so that you can share your hard work to your friends and family! Be sure to also check out our new political page and lastly, keep doing an amazing job Team Loyalty and let’s make the rest of 2021 amazing!!

Letter from the President

Hello Team Loyalty,

August is here, unbelievable, the year will be two thirds over at the end of this month. We have continued strong loan growth, growing another $70,000.00 in July alone. Our sales have been also continuing to stay strong. We are positioning ourselves to be in a very good position by the end of the year with a goal of pre-COVID numbers. The goal would be to get our loan balance back to preCOVID numbers and continue with our strong sales. Which in case you are not aware or have not been with the company that long we have an approximate 50% increase in sales (only taking in to account instore sales) comparing pre-Covid instore sales numbers and during the pandemic instore sales numbers. That is a terrific number, keep it up!!

Another metric that we have been watching is the amount of goods that we produce organically or the merchandise that comes to our counters both in general merchandise and jewelry inventory. This is an important number to follow as our margins are greater in organically grown merchandise as opposed to the merchandise that we must go source. We need the inventory, so we will continue to keep our showcases and the showroom floors stocked as best we can throughout sourcing but as mentioned earlier margins are better when the product comes to our counter. The product is coming in both in loans which turn into defaults and our over-the-counter purchases, keep it up. This will also boost our company wide scrap sales which is one of the areas that COVID affected us the most, as long as we can continue organically growing this number will also grow. The other revenue area that suffered during COVID was our pawn service charges. This area is also improving and will continue to improve as our loan balance continues to grow and I see no slowing in this part of our business.

The last thing that I have spent much of my time and energy on lately is a federal issue. There have been several federal bills introduced that would put a cap on our interest rate that we are allowed to collect. California Pawnbrokers Association (CAPA) and the National Pawnbrokers Association (NPA) have been working on the best strategy to defeat this industry killing legislation. While California continues to be one of the cheaper states for pawn service charges, we feel that our model is fair for us as a company, but we also provide the only non-recourse collateral loan product at one of the cheapest rates in the nation. We feel extremely confident that we can be exempt from any of this legislation, but we must stay vigilant and work with all our industry partners in defeating this type of industry killing legislation. Any questions please feel free to reach out to me directly.

Thank You Loyalty Pawn Family together we will continue to be the leader in local lending.

Gratefully,

Stan Lukowicz, III

A Letter from the General Manager

Hello Everyone,

Well, it looks as though we are finally getting temperatures that are more doable in the '90s. We have had too many years of constant 100 plus degree days! Sadly though, it seems we're not entirely out of the woods yet when it comes to covid-19. With the direction from Dmae and current regulation in Yolo and Sacramento County, it looks as though we will be back with masks for a while. Even though this is happening, it does seem as though spirits are high at each location. Loyalty Pawn is grateful to have such fantastic teams!

A big shout-out and congratulations are due to our top salespeople of the month. Dominic Tognolini got first place, and he sold $37,466.00. Josh Bonton got second place, who sold $21,147.48, and Juanita Guiterrez got third place who sold $19,681.46.

Congratulations teams!

Fall and winter will be here sooner than we know it! We're anticipating loan growth and full buy buckets. We want to continue to make sure that we are qualifying our clients correctly. Since many people received money this last year, we see an increase in more excellent newer items.

It is nice to see the physical transactions grow again! Along with proper qualifications and items, please consult your manager or management team if you're unsure about taking an item(s).

To conclude, we are looking forward to the day when things can get back to normal. The new mask mandates are a hick-up in the road but, this too shall pass. Thank you to everyone able to perceiver through these times. I know how difficult this has been navigating families, kids, clients, workloads, and up-and-down media. I'm proud that we can all do this together, and I am grateful to be a part of this pawn family.

Sincerely,

Wayne Silliman

General Manager

Loyalty Pawn Family

Greetings Loyalty Family,

"The only time you fail is when you fall down and stay down." – Stephen Richards

Another month down and I can’t believe how fast this year is passing us by. I want to congratulate team Florin with them sliding into first place in sales for the month of July. It seems like we take one step forward and two steps back battling the new normal that is attached with this virus. It seems like we have all been challenged this year but is really rewarding to see all of you that have been dedicated and continue to live our vision, values, and goals. Let’s keep providing that white glove level of customer service and we should always remember that every client that walks through the door it is an opportunity for us to make money. The online presence that we have made on social media has been getting some great traction and generating some good buzz for us so great job marketing team lets keep it up. This month we are going to get to know Norma Bobadilla one of the SLAs of the West Sacramento location.

1. Who is your hero and why? My favorite hero is my dad because he went through a lot trying to give us a better life and he did

2. What is your favorite family vacation? My favorite family vacation San Francisco with all my family

3. What did you want to be when you were small? I wanted to be doctor or chef

4. What is your favorite game or sport to watch and play? Soccer

5. What would you sing at karaoke night? Románticas

6. Have you ever had a nickname? What is it? Yes, it is Aly

7. Would you rather win the lottery or work at the perfect job? And why? Work in my perfect job because the money you work for is better than money handed to you.

8. Who would you want to be stranded with on a deserted island? With my daughter because she would most likely call us an Uber

9. If you could go back in time, what year would you travel to and why? 2000 because I was in school with my friend it was fun in that time

10. How would your friends describe you? The happy one the hard worker

11. What is the worst gift you have ever received? In an exchange of friend or was a big box with a little picture

12. What are some of your hobbies? Detail clean and cook

13. If you were a super-hero, what powers would you have? I would fly to not have to drive because I’m always late

14. What would you do if you won the lottery? I would buy myself a house buy a car save to pay my kids college and get in school

15. What is the tallest building you have been to the top of? Nugget casino floor 32

I’m scared of heights

16. What is your favorite holiday and why? Thanksgiving because I get to cook

17. What is your favorite sports team? Dodgers America

18. What is one of your favorite movies? Coco

19. What three items would you take with you on a deserted island? Matches lantern knife

20. What was your favorite subject in school? Pe and art

21. What is the most unusual things you’ve ever eaten? Octopus tobiko

22. Do you collect anything? Gold Jewelry

23. What three things do you think of the most each day? My kids my parents my husband

24. On a scale from 1-10 how funny would you say you are? 12.5 because almost everyone that I’ve worked at I’ve made there day and they have mostly said good things about me

25. Where do you see yourself in 6 months? Finishing high school because it is a dream, I left abandoned

El Camino

Team Loyalty,

Coming in second means you're still further ahead than third, I always think about it in a positive way. Huge thanks to my team Juanita, Ramsey, Orry and Elsa. They been “snaping necks and cashing checks” Also a big shout out to Juanita for hitting her bonus back-to-back in amounts of 4K or higher she's motivated and productive. We are now getting ready for our next sales event, back to school. Also planting that seed since big holidays are around the corner. We are excited to we’re still in trend for that million-dollar mark which is exciting to see in the horizon. As we get closer to the holidays, I've been in communication with jewelry vendors and luxury handbag vendors, without merchandise you can't reach that goal. The quote stating “it takes money to make money” is always playing in my head. But overall, we’ve seen a surge of new customers which our new media campaign is working! Shout-out to Joseph for the amazing work he’s done on his videos. We need more natural actors like Joe! On another note, we are excited for the new team member coming on board. Team Elco thanks again for the extreme help and positive attitudes especially in these crazy times.

Tony Mora

Florin Mall

Hello Loyalty Pawn Family,

Wow, I can’t believe July is over already. I hope everyone had a wonderful 4th of July. I was a great race for Team Florin and Team Elco to see who can take first place in sales. Team Elco was in the lead for the whole month, but we were able to push ahead in the last few days of the month and was able to take the lead. We ended the month with $91k in sales. Great job to my team here for pushing and closing these amazing deals. We wanted to thank John for providing us with new jewelry inventory. I believe that was what made us hit first place in sales. It's always great to receive new inventory, it changes how the showcase look especially when it is full of awesome new jewelry pieces. We are starting to the wave of loans coming in so make room in your warehouse. Team Florin got their foot on the gas, and we are not stopping. Team Florin grew $51k in loan last month and still holding strong at $1.4mil in loan balance. Sale for the year Team Florin is just shy of $652k trending for $1.1million in sale for the year. We have set our self with a great sales goal of $1million in sales by the end of the year and we are going to continue to push hard to reach those goals. Team Florin will be celebrating their hard work and going out for a night of bowling this month. With all the students are heading back to school, and we have this excellent back to school sales. Let’s Go Team Loyalty!!!!

" I hated every minute of training, but I said, Don't Quit. Suffer now and live the rest of your life as a Champion! " Muhammad Ali

Mark Xiong

Roseville

Hello Team Loyalty,

I want to give a huge shout out to everyone that’s has helped with the online marketing and Facebook videos. I really appreciate all the hard work and creativity; its working and more people are seeing our faces and stores. The more we can be current on social media the bigger our brand will become. I want to encourage any Loyalty Pawn team member to come up with sales ideas or video ideas and just email me and we will make it happen. Let’s be creative and crush our social media image to the point that whenever someone thinks of a pawn shop the only thing the pops in their mind is LOYALTY PAWN. Keep up the great work and let’s take our brand to the MOON! Fun Fact: The average American social media user spends 2.7 hours per day on social media and out of all adults with internet access 71% use social media.

Justin Martinez

Broadway

Hello Everyone,

Hello Broadway fans! Hope all is well with you and your store. We are back for another exciting update for this month. Sadly I have nothing new to report. Same old stuff just a different month. Please go about your day. If something happens I will tell you.

Five hours later.

Breaking news Broadway fans! We have breaking news... (Thank goodness I was boring myself) we have just received approval for Tito to come over and join our team! Please join me in welcoming Tito. He will be a great asset to our team here at Broadway. Everyone is excited to have a full team. Tito would you care to say a few words? "sure, I'm just happy to be here and really to take on a new challenge." Well you have heard it here first Broadway fans! A new member for a great team. Until next time fans!

John Mark

West Sacramento

Hello Team,

This month I'll pass the torch over to Jason, He will fill in on what's going on in the West Sacramento store. See you guys next month. The holiday season is approaching quickly so we will be training on closing the deal and making sure our customer's needs and wants are met with the concierge level of service Loyalty Pawn delivers! We have a lot going on; Loans and Buys are coming in hot lately! Those extra buys coming in by qualifying the customer properly are going to go a long way this holiday season! Bailey has been doing a great job of getting up to speed at the counter. He has been giving Norma some competition for the top spot in sales at West Sac. So close in July but Norma won those honors by less than two hundred dollars. The competition is heating up! With the new restrictions back in place, we are doing our part in keeping a clean and sanitized store for an inviting environment for all of our Loyalty Pawn Family!

Jose Velazquez

Political Page

This is out new political page for the newsletter. Below is each of your state and federal representatives along with their contact information. I would love to set up appointments with your representative so we can teach them about our industry. This is one way our state association (CAPA) has suggested for us to help positively promote our industry. Please take a moment to reach out to your representatives to be able to inform them about our industry!

Assembly Member

Jim Cooper Democrat https://a09.asmdc.org/

Ken Cooley Democrat https://a08.asmdc.org/

Kevin McCarty Democrat https://a07.asmdc.org/

Kevin Kiley Republican https://ad06.asmrc.org/

James Gallagher Republican https://ad03.asmrc.org/

State Senate

Dr. Richard Pan Democrat https://sd06.senate.ca.gov/

Jim Neilsen Republican https://nielsen.cssrc.us/

Federal Representative

Doris Matsui Democrat https://matsui.house.gov/

Diane Fienstein Democrat https://www.feinstein.senate.gov/public/

Ami Bera Democrat https://bera.house.gov/

Tom McClintok Republican https://mcclintock.house.gov/contact

John Garamendi Democrat https://garamendi.house.gov/

Golden 1 Center Upcoming Events

We have some exciting news!! The Golden 1 Center is finally opening back up to have events as far as we know right now. Below are the list of events that are posted as of right now and we will be adding events to this list each month as they get posted! Same thing as usual if you would like to request tickets send you ticket request forms to lauren.l@loyaltypawn.com so that I can get your requests in and if you need a request form email lauren.l@loyaltypawn.com and I can send you a copy! Even though the Golden 1 Center is opening back up there is a limited amount of tickets available which we do not know how many as of right now but we will keep you all updated as soon as we know!

Monthly Birthstone Guide

This will help educate you about some of the more popular semi and precious stones we come across and it will also help you close some more sales. The idea is to educate you on each month’s birthstone as you can arrange your cases properly and make suggest ions to our clients that may be browsing or even looking for a gift. Let’s think outside the box when utilizing this information.

JANUARY – Garnet

MARCH – Aquamarine

FEBRUARY Amethyst

MAY – Emerald

JULY – Ruby & Tourmaline

Anniversaries, Birthdays and New Hires

August Anniversaries

Paul Molina 3 years

Brittany Walker 6 years

Marcos Barragan 12 Years

Javier Becerra 15 years

August Birthdays

David Palomares August 5th

Joseph Trevino August 17th

Jose Velazquez August 19th

Ah Xiong August 25th

Justin Martinez August 29th

July New Hires

We don’t have any new hires this past month!

TOP PERFORMERS IN JULY

Loyalty Pawn’s Goals, Values, and Visions

“The Leader in Local Lending”

Company Wide Goals

• To Offer Immediate Relief with a Short-Term Loan.

• To Develop, Recruit and Inspire an Elite Work Force, Driven by Loyal Business Practices.

• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!

Core Values

• Loyalty

• Dedication

• Creativity

Company Vision

• Loyal People Committed to Everyday Satisfaction

Loyalty Pawn Employee Services Corner

Augustisuponus!WhatdowecelebrateinAugust?Why isAugustamonth?SeeallthenotabledaysofAugust fromLammasDayto Left-HandersDaytothePerseid MeteorShower!

August brings the best bounty of the season ripened tomatoes, ripe melon, sweet corn on the cob, and zucchini are just a few of our favorites. Canning season is here, too!

Summer declines and roses have grown rare, But cottage crofts are gay with hollyhocks, And in old garden walks you breathe an air Fragrant of pinks and August-smelling stocks.

John Todhunter (1839-1916)

Just for fun August Days

…

Have fun with these fun and kooky celebrations!

• Aug. 1–7: International Clown Week

• Aug. 3: National Watermelon Day

• Aug. 8: “National Sneak Some Zucchini Onto Your Neighbors’ Porch Day”

• Aug. 10: National S’mores Day

• Aug 12: Vinyl Record Day

• Aug. 13: International Left-Handers Day

• Aug. 17: International Geocaching Day

• Aug. 17: World Honeybee Day

• Aug. 25: Kiss-and-Make-Up Day

Traditional August Calendar

August 1, traditionally known as Lammas Day, was a festival to mark the annual wheat and corn harvest. Lammas also marked the mid-point between the summer solstice and autumn equinox and was a cross-quarter day.

• August 5 is a Civic Holiday in parts of Canada.

• August 9 starts the Islamic New Year, or the First of Muharram, beginning at sundown. Traditionally, it begins at the first sighting of the lunar crescent after the new Moon.

• August 11 marks the end of the Dog Days of Summer, which began on July 3.

• August 17 is when the Cat Nights begin, harking back to a rather obscure Irish legend concerning witches; this bit of folklore also led to the idea that a cat has nine lives.

• August 19 brings National Aviation Day, chosen for the birthday of Orville Wright who piloted the first recorded flight of a powered heavier-than-air machine in 1903.

• August 26 is Women’s Equality Day, which celebrates the 1920 ratification of the Nineteenth Amendment and, with it, women’s right to vote in the United States. My personal favorite!!!

AUGUST ASTRONOMY

Full Sturgeon Moon

August’s full moon, the full Sturgeon Moon, reaches peak illumination in the morning hours of Sunday, August 22. For the best view of the full Moon, look skyward on the night of the 21st! Read more about August’s Full Moon.

Perseid Meteor Shower

August is a wonderful month for star gazing! It’s the month of the Perseid meteor shower, which peaks between August 11 and 13. This year, the Perseids reach their peak just a few days after the new Moon (August 8), which means that the Moon’s usual brightness won’t wash out too many of the “falling stars!”

August Moon Phases

New Moon: Aug. 8, at 9:50 a.m. EDT

First Quarter: Aug. 15, at 11:21 a.m. EDT

Full Moon: August 22, at 8:02 a.m. EDT

Last Quarter: Aug. 30, at 3:15 a.m. EDT

401K-Loyalty Pawn Retirement $avings Program

Are you saving for retirement? Why not start today?

If you have completed 12 months of service with Loyalty Pawn, you’re eligible to participate and start putting away those pretax (or post tax Roth) dollars into your very own 401k account. To enroll, send me an email and I’ll help you get started. Also, for your “loyalty” “dedication” and “perseverance”, Loyalty Pawn contribute 3% of your gross wages into your 401k account an employer contribution weekly this is whether you defer pre/post tax dollars or not. Just another way of saying, “Thank YOU! We appreciate YOU”

Contact Employee Services at employeeservices@loyaltypawn.com Start saving for retirement’s tomorrow, today!

COVID MASK & SOCIAL DISTANCING UPDATES

CDC now recommends that vaccinated individuals wear face coverings in indoor public settings in areas of substantial or high COVID-19 transmission (https://www.cdc.gov/coronavirus/2019-ncov/vaccines/fullyvaccinatedguidance.html) and effective July 30th, California Sacramento County Dept of Health now mandates all mask wearing for public places indoors regardless of vaccination status.

CDPH requires face coverings in specific indoor public settings and recommends that individuals wear face coverings in all other indoor public settings, regardless of their vaccination status.

(https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/guidancefor-face-coverings.aspx

Remember, if you need HR, Payroll, Benefits, or Family support, Loyalty Pawn’s Employee Services is only a phone call, text message, or email away, on demand, anytime!

Loyalty Pawn

Corporate Office: 1708 Broadway

Sacramento, Ca 95818