Stay in the Loop
Lumina Communities!
You are receiving this communication because you are a resident (or a guarantor) of the Lumina Communities for 2024-2025
If you’ve been keeping up with our Summer Communications, you know that there are some policies and procedures that make our communities unique
Within the pages of this newsletter, you will find the different Lumina Communities resources that you will use most often
As you read through this Welcome Information, please read carefully, follow all instructions, and let us know if you have any questions or concerns.
Without further ado: Welcome Home!
Sincerely, Move-In: Step-by-Step Guest Sign-In & Overnight Policy Billing & the Resident Portal
The Lumina Communities Team
& Work Orders
& Other Mail
A Message from Our Director
Who to Call & When
BuildingFrontDesk
OurFrontDeskisstaffed24/7during periodsofoccupancy.Here,ourresidents cansignforabnormalpackages (oversized,refrigerated,etc.),signguests in&outofthebuilding,andalertour teamofemergencymaintenanceneeds.
Eachofourbuildingshasitsownfront deskthatistrainedspecificallyintheir location’soperations
Thedeskwillbethestartingpointforthe majorityofyourbuildinginquiriesasa residentorguarantor Ifneeded,theywill beabletoconnectyouwithadminstaff.
GeneralLeasingOffice
Doyouhavequestionsaboutyourlease? Areyouproactivelythinkingaboutnext year’sapartment?Maybeyouhavea uniquecircumstanceorhavean overarchingLuminapolicyquestion?
TheOfficeDeskisopenduringregular businesshours 8:30amthrough 4:30pm,MondaythroughFriday andis staffedwithCommunityAssistantswho arehappytolistenandhelpyouproblem solveortroubleshoot!
Giveusacallat(412)396-1600orsendus anemailatliveatluminaduq@cocmcom
The Move-In Process
What to Expect Day-Of
When you arrive to campus, please join us at the move-in tent There, you will be greeted by an Office of Student Housing and Residence Life staff member and you will be asked to present your Duquesne or government-issued photo ID
Next, a Lumina Staff member will verify that your Key Agreement has been completed and will issue the key to your unit At this time, any friends or family that are on-property to assist you with move-in will be checked in and will receive a wristband
You will then be able to claim your Cart Reservation (if applicable) or access an as-available cart and begin moving in your belongings Please defer to the instruction of Duquesne University Police Department when unloading and/or parking your vehicle
Arriving Outside of Move-In Hours — Brottier & St. Martin ONLY
If you are moving in outside of regular move-in hours, you must do the following:
Send an email to liveatluminaduq@cocm.com detailing what day and time you are planning to arrive to begin moving in your belongings. Complete your Key Agreement no later than the last business day before your planned move-in date. Be sure to login using your MultiPass credentials.
Once these steps are complete, you will be able to retrieve your key from the building’s Amazon HUB upon your arrival. During the next business day, you will be required to visit the office to complete the check-in process.
Guest & Visitor Policies
At the time of signing in, the resident of the community will present their Duquesne University student ID. The guest(s) will present their Duquesne University student ID or a government-issued ID (e.g., driver’s license, passport, etc.). The guest’s ID will be kept at the Front Desk until they are signed-out.
If the guest does not have appropriate identification OR express written approval from the Director of Operations, Assistant Director of Operations, or Residence Hall Director, the guest will NOT be permitted inside the Lumina property.
Please Note: We do not allow more than 3 guests to be checked in by any resident at a given time. This policy helps us to follow all fire code regulations. This policy will be adjusted at the discretion of Lumina Staff during move-in and move-out periods.
Overnight Guests
Lumina Communities do not require overnight guest forms, nor does it prohibit signing in guests after midnight, as is the case in other campus LLCs Overnight guest visits are defined as any day in which a guest is signed inbetween 2am and 8am
Residents are permitted ten days of overnight guest visits per semester No more than three days of overnight guest visits can be consecutive Following an overnight guest visit, an additional overnight guest cannot be hosted for the following four consecutive days
The resident is fully responsible for their guests’ behavior and for any charges or damages resulting from their guest’s behavior
Lumina Communities and the Office of Student Housing & Residence Life reserve the right to adjust/remove visitation privileges (for hosts and guests) to ensure building/campus safety However, unless otherwise listed, policies and procedures managed by the Duquesne University Office of Residence Life are adhered to by Lumina Communities
Billing Reminders
For your convenience, all of the billing for Lumina Communities is conducted through the Duquesne University Office of Student Accounts. We’ve included a sample bill down below so you can easily identify common charges, like Fall 2024 Rent.
For questions about billing procedures, feel free to give us a call. More specific inquiries will require email communication. Please allow 5-7 business days for changes to be made to your Student Bill or invoice.
Meal Plans, Parking & TV Mounts
Apartment Plans Brottier Garage TV Mounting
Two optional plans, designed by Duquesne Dining, exist exclusively for our Lumina residents.
Primary Package:
$1,100 per semester
�� 4 meals per week
�� $500 Flex per semester
Premium Package:
$1,700 per semester
�� 7 meals per week
�� $750 Flex per semester
Sign up for an Apartment Meal Plan today using the ‘Meal Plan’ tile of the DORI portal.
The Brottier Parking Garage has 8 openings remaining for residents wishing to have an assigned parking spot beneath the building.
These spaces are reserved specifically for your vehicle and can be reached with remote access.
Apply for a Parking Space today using our CampusLink page.
Applications are processed first come, first served. Be sure to login using your MultiPass credentials.
New this year, we are opening the option for TV mounting in each of our buildings!
The cost for TV mounting is $100. This covers the cost of installation, deinstallation, and any resulting wall damages.
Residents may bring their own mounts or borrow one of ours ($100 deposit required.)
All requests must be submitted via work order. Read more in the Lumina Resident Handbook.
The Resident Portal
The Resident Portal is a vital resource for all of our residents at Lumina Communities. We recommend adding this page to your Favorites or Bookmarks bar so you can access it easily. The link will also be available in our LinkTree and our CampusLink page.
After you register for the Resident Portal using your Duquesne email address, you will be able to use this platform to:
Access your lease and other documents. Complete your Room Condition Report (RCR) — Don’t forget this is due 72 hours after move-in!
View any upcoming charges that have not yet published to your Student Account, such as Damage Billing. Submit a Maintenance Request/Work Order.
Should you have any issues accessing the Resident Portal, please let us know via email at liveatluminaduq@cocm.com.
Room Condition Reports
DuringMove-In,aRoomConditionReport(RCR)willbegeneratedforyourunitand deliveredtoyourDuquesneemailaddress.Thisformwillserveasthebaselineforyour damagebillingattheconclusionofthisyear’slease Itisimperativethatyoucomplete yourRCRbyitsduedate within72hoursofreceipt andcarefullynotateany preexistingdamagetoyourunitthatyoufoundatarrival.
IntheRCRform,therewillberoomtosubmitphotosofyourunit.Weencourageyouto addattachmentsthatareclear,detailedandrelevant.Itishelpfultoincludeaclose-up andawideshotwhenattachingimages Thiswaywecangetabetterideaofwherethe damageislocatedandstillunderstandthenuanceofwhatyouaredescribingviawriting.
CommonRCRComments
PaintChipsorOtherWallDamage
ScratchedFlooringorFurniture
MinorCosmeticDamages
Shouldyouexperienceanissuepertainingtoelectricalorwatercomponents,pleasenotify usimmediately(separatebutinadditiontoyourRCRreport)sothatwecanaddressthe issuepromptly
IfyouareunabletocompleteyourRCRwithintheallotted72-hourwindow,pleasereach outtousviaphoneoremail Extensionsaregrantedonacase-by-casebasisfor extenuatingcircumstances.
Maintenance Requests
If you experience an issue during your time with Lumina Communities, the best way to notify us of the issue is through a Work Order submitted on the Resident Portal.
In your submission, please indicate whether you grant permission for our maintenance staff to enter your unit when you are not there. Please note: If you indicate that you are not comfortable having maintenance address an issue without you or one of your roommates present, that is OK. However, you may experience a longer wait time when having the issue addressed.
Additionally, some work orders require assistance from an outside vendor, like a carpenter or locksmith. If this is the case, work on your unit will need to be scheduled and may take additional time to complete.
Work Orders are not limited to in-unit issues. You are also able to submit a work order for a common space (e.g., laundry room, community kitchen, etc.)
Emergency Maintenance
All maintenance requests and work orders can take up to 24 hours to be received by our team. If you are experiencing a loss of power, heating or cooling issues, water leaks, broken windows or structural issues, or any kind of issue with your lock/door, please call your building’s Front Desk and alert them immediately so that we can arrange for Emergency Maintenance to assist you.
Please Note: The Emergency Maintenance issues listed above are not all-inclusive.
Amazon HUB & Mail
Brottier & St. Martin ONLY — Prior to or shortly after Move-In, you will receive an email from Amazon for HUB set-up During this set-up process, it is vital that you use your own personal or Duquesne email. If you use a family or shared Amazon account, you will not receive package notifications.
Once set-up is complete, residents will receive a code via email when their packages are available for retrieval in the Amazon HUB and will be able to collect them. If your item is marked as ‘Delivered,’ but you’ve not yet received a code, please reach out to our Front Desk Staff.
If your package requires refrigeration or is too large for the Amazon HUB, Front Desk staff will store your mail separately. In this event, residents will need to visit the Front Desk between 8:30am and midnight to present their photo ID and sign for their package.
Checking Your Mailbox for Paper Mail
All non-package mail will be distributed into resident mailboxes. These boxes are housed in-building and may be accessed via key. Please note: You must present your photo ID to verify residence before gaining access to your mailbox key, and you must return the mailbox key after each use.
Please see below for each building’s mailing address:
Brottier Hall
700 Forbes Ave.
Brottier Hall Unit #000-A1 Pittsburgh, PA 15219
St. Martin Hall
1315 Bluff St.
St. Martin Hall Unit #000-A1 Pittsburgh, PA 15219
Forbes Ave. Hall
1045 Forbes Ave.
Forbes Ave. Hall Unit #000-A1 Pittsburgh, PA 15219
Trash Rooms
EveryfloorinSt.MartinHallisequippedwith aTrash&Recyclingroom.Receptacleswillbe color-codedtoensureeveryonecanpractice theirgreenthumb!
*PleasedisregardtheTrashChutesinSt. MartinHall.Thesetrashchuteswereclosed offduring2021renovations.
Residentcanfindadditionalrecyclinginthe CommunityKitchens(Floors4,7,10,&13). There,youcansortbyPlastic,Aluminum Cans,andPaper.
Trash Chutes
Both Brottier & Forbes Ave. Hall utilize trash chutes to discard trash and other nonrecyclable items.
Attention: Large Items must be taken to the Brottier Concourse Level & Forbes Lobby Level.
All Recyclables should be brought to the Lobby Level.
WAIT! BEFORE YOU GO...
Connect with Us on Multiple Platforms
We are excited you chose to live in the Lumina Communities this upcoming academic year and we are so eager to get to know you! Please follow us on Instagram, Facebook, and CampusLink for additional updates
Important! Add LiveAtLuminaDUQ@cocm com to your address book Not only will this ensure that our newsletters make it your Inbox, but other important notices too
This email is monitored during regular business hours for any questions, comments, or concerns. Send us an email!
In the event of an emergency call… Emergency Services 911 Duquesne University Public Safety (412) 396-2677 (emergency)
Contact the Front Desk with any urgent concerns. Brottier 412-396-1450 | 1045 Forbes Ave. 412-396-1600 | St. Martin 412-396-5095
Call the Office Desk at 412-396-1600 during business hours for all other inquiries. Feel free to respond to this email with any questions
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