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Doubletree by Hilton London – Hyde Park 28 March 2014 Richard’s corner Dear all, Thank you, to all of you, for your hard work in March. It has been a challenging month from a Sales perspective and we need to continue to work hard to capture every sale possible, be that of a bedroom, a meeting room , or of the restaurant and to give such great service that our guests always want to come back! It was great to be part of our first CARE meeting of the year and to meet our departmental representatives who will help drive our activity in this area. Thank you to all of them! Our CARE rally is due to take place next Thursday, 10 April so watch this space for some treats in the canteen that day!

Birthdays (March) Harsh Arora Berenika Kaczmarska Ferda Celik Rose Onyenenam Raluca Mitu Alexander Dowding Birthdays (April) Nicky Charoenprasit Joylene Cabarello Adam Potoczek Giedrius Lesevicius Velizar Trendafilov Aleksandra Raczkowska

Best regards, Richard

How are we doing on TripAdvisor? Congratulations for success in climbing from #279 place to #273 places on TripAdvisor on March! Our target is to be on #100. Krista was mentioned on TripAdvisor to CARE very well about our guests. Well done Krista!  Urban Meadow, Café & Bar On March ‘Urban Meadow’ is ranked #6383 of 16,377 restaurants in London.

========================= Starters Sothi Sayanthan Finance Administrator Zhivko Todorov ‘Urban Meadow’ Team Leader Alina Bigu ‘Urban Meadow’ Team Member Raluca Mitu ‘Urban Meadow’ Team Member Welcome to the Doubltree by Hilton London – Hyde Park


CARE Committee Meeting Our monthly CARE Committee meeting was held on the 17th of March, and its main purpose was to set goals, to identify key steps to achieve those goals, and to decide what course of action is necessary to continuously share our CARE with guests, team members, and the community. The CARE Committee listens to feedback from guests and team members on daily basis & brings forward ideas that support our CARE Culture. We are ready to Make It Right!

UPCOMING EVENTS 1st April – FLS monthly meeting 4th April – Zaw Zaw’s Leaving Party (4:30 PM Champion’s Pub) 10th April 2014 – CARE Rally (12PM in the Staff canteen) CARE Committee Meeting - Date will be confirmed -

========================= LENGTH OF SERVICE (March 2014)

Employee of the Month – March 2014 & WOW Factor! Greg was nominated for relentlessly Greg Kalapis

endeavoring to provide perfect service to all our guests & colleagues, and delivering & living our Brand Promise of Creating A Rewarding Experience for each & every guest! On the same day, Greg received a “WOW” factor certificate & recognition from our Management team for his helpfulness & going extra mile without being asked! THANK YOU, Greg, for your hard work & commitment!

Francisco De Paula - Reception completed 1 year on 21 March Kwaku Yeboah - Kitchen completed 4 years on 9 March Merle Abrenica – Urban Meadow – completed 4 years on 22 March Thank you for your continued service & hard work & wishing for many years to come! ===========================

STATUTORY TRAINING:  DSE Lite (all PC users)  Violence & Aggression (all operation teams: FO, Maintenance, Urban Meadow, Housekeeping, Reservations)

March 2014  
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