DoubleTree by Hilton London – Hyde Park Friday, 28 February 2014
Richard’s Corner . Dear all,
Birthdays – February Maggie Oravecz – Reception
Thank you to all of you for your hard work in February. It is starting to get busier now and now heading into March our targets get more ambitious, so we all need to be ready as a team to meet this challenge. You are all central to our success and in particular looking for every sales opportunity and giving the very best service to our guests. There are many opportunities for us to make a guests’ stay special in all areas of the hotel every day – sometimes it is the smallest gesture which means so much to the guest – so please look for opportunities to “Wow” our guests every day. In March we will be holding our first CARE Meeting of the year where we will be discussing Customer Service further including, the “Make It Right” program , as well as our focus on Team Members and the Local Community . This will be followed by our quarterly CARE rally in April where we will review the first 3 months of this year together. Thank you for your continued efforts every day! Richard
Iain Wilson – ‘Urban Meadow’
New starters Velizar Trendafilov – Night Porter Krista Reddey – Assistant Front Office Manager Edward Sarpong – Kitchen Porter Nicolae Spatar – ‘Urban Meadow’ Team Member BIIIG WELCOME to DoubleTree by Hilton London – Hyde Park
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How are we doing on TripAdvisor? Congratulations for success in jumping from #291 place to #279 place on Trip Advisor on February. Target is to be on top #100.
Leavers Kaustav Sarkar – Night Porter
Chrys was mentioned on TripAdvisor to go above and beyond of great customer service. Chrys you are a star
Urban Meadow, Cafe & Bar On February ‘Urban Meadow’ is ranked #6142 of 16,313 restaurants in London.
You will be missed. Best of luck in the future
The Little Things Mean Everything
LENGH OF SERVICE (January 2014)
Care Committee Meeting When CARE is in place at a hotel, you’ll see team members focused on being a world-class brand. Team Members continuously look for ideas and ways to improve product offerings and enhance Guest service. You’ll see people who know the importance of working together as a team to get the job done, and Team Members who are involved in addressing guest problems, finding ways to work more efficiently, and making their work environment a pleasant place for all. We are now forming our hotel’s CARE Committee – a team of volunteers charged with making sure our CARE culture is being communicated to Guests, as well as Team Members and the Community. During CARE Committee meeting members will evaluate the hotel’s current performance and potential service issues and brainstorm solutions and ways to remedy any challenges the hotel currently faces. If you are interested in this fantastic opportunity please speak to your line manager or HR today! Our next CARE Committee Meeting is scheduled to take place on Tuesday, 18 March at 2pm in Training Room. ========================================================= EMPLOYEE OF THE MONTH – JANUARY
Jaime Devera – Kitchen - completed 9 years on 1 February Nicky Charoenprasit – Finance completed 34 years on 25 February Thank you for your continued service & hard work & wishing for many more years to come
Earth Hour We are excited to celebrate Earth Hour 2014 on March 29 at 8:30 pm with nearly 400 DoubleTree by Hilton properties across 32 countries across the globe. Please see your line manager if you would like to get involved or have any ideas or suggestions for this event. More information can be found on http://dtcarecommunity.com/2014/02/23/be-asuperhero-for-the-planet/
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UPCOMING EVENTS Tuesday, 4 March at 2pm FLS Meeting Wednesday, 12 March 3:15pm – HOD meeting Tuesday, 18 March 2014 at 2:30pm – CARE meeting
Ricky Buxton Ricky was nominated for relentlessly endeavoring to provide a perfect service to all our guests & colleagues & delivering & living our brand promise of Creating A Rewarding Experience for each & every guest.
Training Update March statutory Training is Licensing Law (All F&B Team, Nights & DM’s) & Fire & Bomb Training (Night Team) DoubleTree Make It Right eLearning Leaders – OnQ online training for all HOD’s completion date is 29 March 2014
Well done to Ricky who wins £66.00 (through payroll) & an award certificate
DoubleTree by Hilton Make It Right CRM Service Recovery Webinar due on 17 & 19 March 2014 for GM, all HOD’s, Managers & Supervisors.