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Doubletree by Hilton London – Hyde park Friday, 30 May 2014 Richard’s corner Birthdays (June) Dear all, Sothi Sayanthan – Finance There have been many positive things happening in the business in Quarter 2 , including a great Hilton QA Audit result in April , a very positive Financial audit in May , progress to the position of 260 on Trip advisor, the launch of the “Make It Right” initiative, and yesterday our Health & Safety Audit and hosting a high level show round for members of the Hilton Executive Committee. That said, having had a great April from a financial perspective, May was extremely difficult, especially in relation to budget. We still produced a positive result in terms of our share of the market but our focus remains to drive Revenue in all areas. We also have work to do in driving our SALT scores and in these very busy months I ask you to do everything you can to “Make it Right” for every guest.

Zhivko Todorov – Urban Meadow Marites Yuson – Urban Meadow Kwaku Yeboah – Kitchen =================================== .

Congratulations Iain Wilson has been promoted as ‘’Urban Meadow’’ Team Leader

Thank you for your continued efforts. Miguel Cervia has been promoted as Reception Shift Leader

Best regards,

Diogo Rodrigues & Kwaku Yebaoh had been promoted as Demi Chef De Partie

Richard ================================================================

Employee of the Month – April

Paul from Concierge. Paul is proactive with the ‘’Urban Meadow’’ in house guest vouchers, always in the lobby greeting guests, actively approaches them rather than waiting for them to approach him, assisting other departments, and warm personality.

It is a pleasure to have you a part of the DoubleTree by Hilton London – Hyde Park Team.  -------------------------------------------------

New Starters William Dieudonne – Receptionist Andy Rudys – ‘’Urban Meadow’’ Team Member Aniaz Iqbal – ‘’Urban Meadow’’ Team Leader

Welcome to the team  ---------------------------------------Leavers Raluca Mitu & Alina Bigu – ‘’Urban Meadow’’ Team Members Good Luck in the future…

Length of Service (May) Happy Birthday Flora Flora’s (Breakfast Waitress) 65th birthday was on May, she has worked here for nearly 34 years! We made the day a special one for her!

  Ignacio Cimarra completed 1 year service on 16 May  Veronika Kppecka completed 2 years’ service on 10 May  Giedrius Lesevicius completed 3 years’ service on 16 May  Liva Cilvecina completed 4 years’ service on 5 May  Adam Potoczek completed 7 years’ service on 3 May  Rose Onyenenam completed 8 years’ service on 18 May Thank you for your continued service & hard work & wishing for many years to come!

Happy Chocolate Chip Cookie Day! Our Sales team with our GM distributed Cookies around London on 15 May 2014.

============================================= How are we doing on ? Congratulations for success in climbing from #269 place to #268 places on TripAdvisor on May.

May 2014