Improving Communication with DISC

Page 1

THE DISC ASSESSMENT

ADV ORGANIZATIONAL BEHAVIOR

UNDERSTANDING THE DISC STYLES

STEP 1

THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR

They all have similarities and differences. None of the styles are better or worse... have a combination of styles THE DISC ASSESSMENT

99%ofallindividualstakingtheExtended DISCassessment...

All styles have strengths... and all styles have areas of development.
ADV ORGANIZATIONAL BEHAVIOR THE DISC ASSESSMENT
decisive,tough,drivers strong-willed,direct competitive,demanding independent,self-centered
D-STYLE
Fear – loss of control Change – ”Things don't progress without change” Doing – ”Do it now“
Focus–activelycontrols tasksandthings Underpressure–lackof concern
D-Style
THE DISC ASSESSMENT
Task-orientation Active

How to identify D-style

decisive, tough, drivers strong-willed, direct competitive, demanding independent, self-centered

Agressiveness

Blunt, impatient and demanding

Focuses on results Builds relationships through doing Interrupts others Becomes irritated easily Is direct, says what thinks

"What's the bottom line?"

"Focuses on the big picture

THE DISC ASSESSMENT

How to identify D-style

decisive, tough, drivers strong-willed, direct competitive, demanding independent, self-centered

States own opinions as facts

"How does this benefit ME?"

Often appears to be in a hurry Makes decisions quickly and hastily Multi-tasks

Difficulty understanding others' viewpoints or feelings

THE DISC ASSESSMENT
THE DISC ASSESSMENT
ex. Kevin O'Leary
ADV ORGANIZATIONAL BEHAVIOR

Sociable,charismatic,talkative energetic,spontaneous,impulsive expressive,optimistic,persuasive inspiring

ADV ORGANIZATIONAL BEHAVIOR THE DISC ASSESSMENT
I-STYLE

Focus–activelyinvolved withpeopleandemotions Underpressure–disorganized

Fear – social rejection

ASSESSMENT

I-Style

Change –“This is going to be fun!“

Doing – “Let's have fun doing it!"

Active

People-orientation THE DISC

How to identify I-style

Talks a lot

Is animated Gets easily excited Is open and friendly Appears unorganized Does not listen for long Stays away from hard facts Does not pay close attention Jumps from subject to subject

Sociable, charismatic, talkative energetic, spontaneous, impulsive, expressive, optimistic, persuasive inspiring THE DISC ASSESSMENT

Does not focus much on details

Talks about people he/she knows May make decisions spontaneously May ask same questions several times May touch, comfortable with physical contact

How to identify I-style

Sociable, charismatic, talkative energetic, spontaneous, impulsive, expressive, optimistic, persuasive inspiring

THE DISC ASSESSMENT
THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR
ex. Robin Williams
S-STYLE ADV ORGANIZATIONAL BEHAVIOR THE DISC ASSESSMENT
Calm,steady,loyal,careful patient,family-oriented goodlistener,modest,amiable trustworthy

S-Style

Focus–involvedwith familiarpeople Underpressure–too accommodating

Fear – loss of stability

Change – “It's working fine now, why change?“

Reserved

Doing – “Let's do it as agreed.“

People-orientation THE DISC ASSESSMENT

How

to identify S-style
steady, loyal, careful, patient, family-oriented, good listener, modest, amiable, trustworthy
THE DISC ASSESSMENT Appears
Listens
Appears thoughtful Nods and goes along Let me think about it likes own physical space Does not get easily excited Ask question and inquires about the specifics
Calm,
Is easy-going
calm
carefully

Seemstohavestrongopinionsbutdoes expressthemvocally

Completelynewideas/thingsseemtomake him/heruncomfortable

Ponders alternatives, slow in making decisions

How to identify S-style

Calm, steady, loyal, careful, patient, family-oriented, good listener, modest, amiable, trustworthy

THE DISC ASSESSMENT
THE DISC ASSESSMENT ADV
BEHAVIOR
ex. Kate Middleton
ORGANIZATIONAL
C-STYLE ADV ORGANIZATIONAL BEHAVIOR THE DISC ASSESSMENT
Precise,detailed,quiet followsrules,systematic logical,cautious formal,disciplined

Focus–analyzestaskand things Underpressure–overly critical

Fear – criticism of work

Task-orientation Reserved

Change – "Why do we need to change?" Doing – “Let's do it right"
C-Style
THE DISC ASSESSMENT

How

follows rules, systematic,
cautious
disciplined
details THE DISC ASSESSMENT Quiet
cautious Asks
questions Not comfortable with physical contact Appears reserved and somewhat timid Doesn't easily express disagreeing views May have done homework on the products/services Studies specifications and other information carefully Makesdecisiononlyafterstudyingpertinent facts/issues
to identify C-style Precise, detailed, quiet,
logical,
formal,
Focuses on
and
many

Maybeverycritical:criticismbasedonfacts, notopinions

"Fine" really is good

Never forgets; doesn't let go

How to identify C-style

Precise, detailed, quiet, follows rules, systematic, logical, cautious formal, disciplined

THE DISC ASSESSMENT
THE DISC ASSESSMENT
ex. Albert Einstein
ADV ORGANIZATIONAL BEHAVIOR
Competitive Direct Competitive Optimistic Spontaneous Social Patient Shady GoodListener Controlled Systematic Accurate Logical Helpful Energetic Reliable ADV ORGANIZATIONAL BEHAVIOR THE DISC ASSESSMENT

None of styles are better or worse.

They similarities and differences

and all styles have areas of development All styles have strengths...

Successful people are represented by all styles.

They are keenly self-aware and able to modify their style

or how successful we can be. it predicts how we prefer to do things Our style does not limit what we can accomplish...

THE DISC ASSESSMENT
BEHAVIOR
ADV ORGANIZATIONAL
IDENTIFYING YOUR STYLE STEP
THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR
2

It is a behavioral inventory based on self-evaluation and designed to clarity in what order and relation to others an individual prefers the areas of the four-quadrant.

The analysis does not limit a person's ability to develop in another direction or work environment Everyone has the ability to adjust their behaviors.

Things to Remember about the Personal Analysis

Measures your natural behavioral styles or natural reaction mode. The report shows who you actually are, not just who you think you need to be in your current work environment.

THE DISC ASSESSMENT

Profile I: Perceived Need to Adjust

Your adjusted style shows how you believe you could adjust to meet the demands of your present environment.

Profiles

Profile II: Natural Style

Your natural style remains fairly stable, but not rigid, over your adult life. It is the style that is most comfortable to you and uses the least energy.

communication tools that can be used as demonstrations, lectures, speeches, reports, and more.

Presentations are

ADV ORGANIZATIONAL BEHAVIOR THE DISC ASSESSMENT

See a visual description of how your natural style is typically seen by others

ADV ORGANIZATIONAL BEHAVIOR THE DISC ASSESSMENT
More
Energized
present ADV ORGANIZATIONAL BEHAVIOR THE DISC ASSESSMENT
"can-cannot" scale
Feelscomfortable
likelytorespondto positively
if
*This is not a
•Requires energy •Drains energy •Decreases motivation •Tends
avoid
to
THE DISC ASSESSMENT *This
Situations that Reduce Your Motivation
is not a "can-cannot" scale

Strengths

ADV ORGANIZATIONAL BEHAVIOR THE DISC ASSESSMENT
Takeslessenergy Preferred Tendtotake themforgranted Canoveruse
*This is not a "can-cannot" scale

Challenges with our strengths

We overlook our strengths. We meed to recognize and utilize them. We take strengths for granted. "Everyone can do that."

We "autopilot"- we get too comfortable.

Stress, pressure and fatigue are the enemy of behavioral modification.

We overuse our strengths to where they become weaknesses.
"I'm successful! Why change?"
THE DISC ASSESSMENT

Reactions to Pressure Situations

These are NOT descriptions of your weakness or present behavior. They are items that you should be cautious about since these reactions in pressure situations may become more evident.

How your style tends to react to pressure situations Not description of weaknesses

Takes more energy

Items to be cautious about in pressure situations

*This is not a "can-cannot" scale

THE DISC ASSESSMENT

Suggestions foradjusting yourstyle

Howtointeract moreeffectively withdifferent styles Doesn'tcome naturallytoyour style

ADV ORGANIZATIONAL BEHAVIOR THE DISC ASSESSMENT

Whatisyournaturalstyle?

Whatisyourdominantstyle? Doesitdescribeyou? Notethestatementsyouagree, disagree,orhavequestionsabout.

Areanybehaviorsthatareimportant toyourrole? Areanyoftheidentifiedbehaviors naturaltoyouordoesitrequire energyandadjustment?

your
Reviewthe
Glance Page Reviewing your Extended DISC Report
the
Competencies
THE DISC ASSESSMENT
Identify
ProfileII
Ata
Lookat
Behavioral
(bargraphs)

IDENTIFYING THE MAIN DISC STYLES OF OTHERS

STEP 3

THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR
OBSERVE ADV ORGANIZATIONAL BEHAVIOR THE DISC ASSESSMENT ASSESS RECOGNIZE

What they talk about-

family, hobbies, accomplishments, name dropping, brand specific, they say nothing at all

How they say it-

Type of words used, descriptive or not, economical in choice of words, types of questions (e.g., how, what, who, why)

Tonality-

loud, quiet, monotone, voice infection, confident when speaking, emotional

Body language-

Identify patterns of behaviors

Face-to-face, on the phone, written communication, etc.

animated, still, uses facial expressions, talks using their hands ADV ORGANIZATIONAL BEHAVIOR THE DISC ASSESSMENT

Twoquestionstoaskwhenidentifyinga person’sdominantstyle

Isshe/hemorefact/task-orientedormore feelings/people-oriented?

Isshe/hemoreactive(gutinstinct)andoutgoingor reserved?

THE DISC ASSESSMENT
AM I RIGHT? ADV ORGANIZATIONAL BEHAVIOR THE DISC ASSESSMENT AM I WINNING? AM I SAFE? AM I LIKED? TASK-ORIENTATION RESERVED ACTIVE PEOPLE-ORIENTATION
ADJUSTING THE DISC STYLES TO IMPROVE COMMUNICATION
THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR
STEP 4
THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR
THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR
THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR
THE DISC ASSESSMENT
ORGANIZATIONAL BEHAVIOR
ADV
THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR
THE DISC ASSESSMENT
BEHAVIOR
ADV ORGANIZATIONAL
THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR
THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR
THE DISC ASSESSMENT
ORGANIZATIONAL BEHAVIOR
ADV
THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR
THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR
THE DISC ASSESSMENT ADV ORGANIZATIONAL BEHAVIOR

Self-awareness

Acceptingwhowereallyare...justasweare.

We are each responsible for how we choose to, or choose not to, modify our behavior

The only one we can change and control is ourselves Acceptingothersforwhotheyare.

*Review your Extended DISC® Report for suggestions/tips on adjusting your behaviors with others.

ADV ORGANIZATIONAL BEHAVIOR

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