MYSTERY SHOPPER
Elysia Wellness Retreat Australia As spas emerge from lockdowns, how are they maintaining a rave-worthy guest experience? Samantha Dunn checks out the new normal at Elysia Wellness Retreat
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erched on a hilltop, the 18-acre Elysia Wellness Retreat enjoys stunning views over the vineyards of Australia’s oldest wine district – the Hunter Valley. Located only two hours from Sydney, the resort pioneered wellness hospitality in Australia when it opened as the Golden Door Health Retreat in 1993. The property, and its 26-treatment-room spa, was rebranded to Elysia Wellness Retreat when purchased by Minor Hotels in July 2019. Guests stay in one of 74 retreat villas which are also used for spillover accommodation for the adjoining Cypress Lakes golf resort, owned by Minor as well.
Previously known as the Golden Door Health Retreat, the property pioneered wellness hospitality in Australia
In Australia, COVID-19 restrictions vary by state. Lockdowns first came into effect in New South Wales on 16 March. By 31 March non-essential businesses closed and holidaying in regional areas was declared a crime, so Elysia – and every other spa in NSW – shut its doors. The ban on intrastate travel was lifted on 1 June and Sydney-siders were quick to book their escapes. Spas and salons re-opened at the same time, conditional upon completing the government’s COVID-19 Safety Plan – http://lei.sr/Y6V3X – and registering as a Covid Safe Business with requirements covering physical distancing, hygiene and cleaning and obligatory record keeping of guests. The penalties for non-compliance are steep, with on-the-spot fines of up to AU$55,000 (US$38,960, €32,880 £29,850) and ultimately shutting the business for up to a month.
RESORT PHOTOS: ©SARAH AZKA
50 spabusiness.com issue 4 2020
COVID-19 restrictions & rules