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Zambia Airports Corporation Limited HANDBOOK 2020

The leading provider of world class airport and air navigation services in Zambia

Zambia Airports Corporation Limited Kenneth Kaunda International Airport PO Box 30175, Lusaka, Zambia Azzaam Bvulani Director Airport Services Tel: +260 211 271 292 Email: Ariel Phiri Acting Director Air Navigation Services Tel: +260 211 271 118 Email: Brian Chintu Director Commercial Tel: +260 211 271313 Email: Josiah Mvula Planning and Business Development Manager Tel: +260 211 271007 Cell: +260 973 597 999 Fax: +260 211 271007 Email:

Contents 2

Managing Director’s message


New airlines, more destinations, greater frequency


Major projects will give new hub status to Zambia


Kenneth Kaunda International Airport


Harry Mwaanga Nkumbula International Airport


Major new airport for the Copperbelt

This Zambia Airports Corporation Limited Handbook is published by:


Mfuwe International Airport

Land & Marine Publications Ltd 1 Kings Court, Newcomen Way, Severalls Business Park Colchester CO4 9RA, United Kingdom Tel: +44 (0)1206 752902 Fax: +44 (0)1206 842958 E-mail:


Airport services


Major effort by ZACL to develop new routes


ZACL ground handling services

Pictures supplied by: Zambia Airports Corporation Limited


Integrated approach to winning new business

The opinions expressed in this publication are not necessarily those of the editor nor of any other organisation associated with this publication. No liability can be accepted for any inaccuracies or omissions.


Plans to maximise earnings from airport land


Modernisation of air traffic management in Zambia

ISSN 2046-9667 Š 2019 Land & Marine Publications Ltd


Safety, Health, Environment and Quality (SHEQ) Unit

View this publication online:


ZACL Airport locations

Joseph Musonda Commercial Manager Tel: +260 211 271212 Cell: +260 977 753925 / 0968 003860 Fax: +260 211 271212 Email:


Zambia Airports Corporation Limited

Elevating Zambia’s aviation industry from the ground up Welcome to the third edition of the Zambia Airports Corporation Limited (ZACL) 2020 Handbook. Since our second edition, there has been great progress made in key areas relating to our five-year Strategic Plan 2017-2021. We continue to make great strides in our quest to turn Zambia into a regional aviation hub through our Kenneth Kaunda International Airport in Lusaka, which is also earmarked to become an airport city. At ZACL, we pride ourselves on being one of the leading providers of world-class airports and air navigation services in the region. We continue to attract international airlines that have direct connections to Asia, Europe and beyond. We have invested heavily in our operations and are diversifying towards bolstering our non-aeronautical revenue.

Projects Our Corporation has for the past few years been engaged in major infrastructure development projects to upgrade the four international airports. These infrastructure development projects were embarked on in a quest for better passenger and cargo facilitation. The rehabilitation project at Harry Mwaanga Nkumbula International Airport in Livingstone was completed a few years ago at an investment of US$ 60 million.


The construction of Greenfield International Airport in Ndola is being done at an investment of US$ 397 million. The project includes a 1 million capacity international terminal building with three aerobridges, a hotel, a business complex, an apron, taxiway and runway, fire and rescue services station, landside and airside driveways, a 28 metre high air traffic control tower, a cargo terminal, an aircraft maintenance hangar and a fuel farm. The construction is progressing well and travellers will definitely be pleased with the new facilities. We are also implementing a Smart Airports System (SAS) in all of the international airports. Harry Mwaanga Nkumbula International Airport already has the system installed and the other three international airports will follow suit in the near future. The SAS is an important and integral part of modern airport operations. It enhances efficiency and effectiveness in airport operations while providing immaculate safety and security to the travelling passengers, airline operators, aircraft and airport operators. With the implementation of the Smart Airport System, the expected outcomes are enhanced operational efficiency, which shall improve the passenger experience; enhanced business intelligence, which will enable us to make better decisions with the right information at the right time; and, of course, dependable infrastructure.

The ongoing work at Kenneth Kaunda International Airport is at an investment of US$ 360 million. The scope of work includes the construction of a 4 million capacity international terminal building with six aerobridges. There will also be construction of a 15-room capacity in-transit hotel as well as a 70-room hotel.

In the realm of air navigation services we provide, in 2016 we commissioned a radar project at two of our international airports, Kenneth Kaunda and Harry Mwaanga Nkumbula, at a cost of â‚Ź3,500,000. The primary radar has coverage of a radius of 150 km or 80 nautical miles. The Mode S surveillance has coverage of a radius of 280 km or 150 nautical miles.

We are also constructing new taxiways, aprons, a new fire and rescue services station, a crash aid wing, a cargo terminal, a shopping mall, an office complex, a VIP pavilion, landside and airside driveways as well as an air traffic control tower.

The radar project also included the advanced groundto-air control systems as well as the ground-to-air radio communication system that supports the radar system. The ground-to-air system assures voice communication with aircraft at all flight levels and time.

This innovation, which is an integral part of our radar system, is critical in air navigation as the combination of radar and voice communication will enhance safety and security, increase capacity in air navigation service provision, reduce aircraft fuel burn, reduce flight time through vectored direct routeing and efficient route changes, among others, which will also protect our environment.

Aviation hub As alluded to in my introduction, ZACL’s primary focus is to ensure that we become an aviation hub in the southern region. In line with the Corporation’s Strategic Plan for 2017-2021, we have embarked on new revenue-generating projects.

(ZASTI), which trains young men and women in aviation. It is vital to play our part in sustaining our sector through aiding in the development of the next generation of Zambian aviators, air traffic controllers, meteorologists and all other aviation-related skills. As we march full steam ahead with our Strategic Plan, we remain confident in our resolve to become an aviation powerhouse on the African continent.

Fumu Mondoloka Managing Director Zambia Airports Corporation Limited

We have engaged the services of a consultancy firm, Netherlands Airport Consultants (NACO), to develop a Land Utilisation Plan for the available land at Kenneth Kaunda International Airport in Lusaka. The land already has developments under way that have been enumerated above; however, we expect the Land Utilisation Plan to present us with numerous business opportunities that we can exploit. The cargo terminal will also provide an opportunity for the revival of agriculture and horticulture exports among other industries. With our various infrastructure investments taking shape, it is now opportune for us to address the growth of passengers through targeted solicitations to airlines. We are in the process of commissioning an Air Service Development assignment that we are confident will underpin our growth in traffic and passengers. This will direct the harnessing of our geographical position to attain our aspiration of being an aviation and logistics hub for the Southern African Sub Continent. Furthermore, we continue to take a keen interest in the welfare of the Zambia Air Services Training Institute


Zambia Airports Corporation Limited

New airlines, more destinations, greater frequency As the organisation responsible for supervising and maintaining Zambia’s air services and navigational safety, Zambia Airports Corporation Limited (ZACL) has been enjoying notable success in terms of both passenger and cargo traffic at the nation’s four main airports – Kenneth Kaunda (Lusaka), Harry Mwaanga Nkumbula (Livingstone), Simon Mwansa Kapwepwe (Ndola) and Mfuwe. The key drivers of passenger growth have continued to be an increase in the number of airlines operating in Zambia – providing more capacity and connectivity – along with increased frequencies from existing airlines and a general rise in activities that stimulate air travel, notably business and tourism. The liberalisation of the aviation market, including the granting of ‘fifth freedom’ rights to non-Zambian registered airlines, can partly explain the increase in traffic.

Interest A number of airlines have expressed interest in operating into Zambia, with commencements being announced by Zambia Airways, Martinair Cargo and Air Botswana. Two airlines have commenced flights in 2019 namely Turkish Airlines, with two weekly direct flights into Europe connecting Lusaka to Istanbul; and Air Tanzania, with three weekly flights connecting Lusaka to Dar es Salaam. Projects to build new terminal buildings and airport infrastructure, currently under way at Kenneth Kaunda and Simon Mwansa Kapwepwe International Airports, will greatly improve service delivery, boost capacity and attract further investment in ancillary infrastructure such as industries within the vicinity of the airport. In this way, Zambia is working towards its goal to become a hub in southern Africa.


Although Zambia’s aviation sector remains relatively underdeveloped, the country’s air traffic has grown substantially in the past 10 years. Traffic at its four largest airports (which represent over 98 per cent of all the country’s air traffic) has increased from 1.1 million passengers in 2010 to 1.9 million passengers in 2018. This represents an annual average growth of 8.8 per cent.

Traffic The majority of Zambia’s international passenger and cargo traffic is carried by non-Zambian airlines, including Kenya Airways, Ethiopian Airways, TAAG Angola Airlines, Air Namibia, Air Tanzania, Comair, Turkish Airlines, RwandAir, Emirates, South African Airways, Malawian Airlines, DHL Cargo, Atlanta World Cargo, and SA Airlink. Proflight and Mahogany are privately owned Zambianregistered airlines that provide international services to Lubumbashi, Lilongwe, Johannesburg and Durban, with domestic services between Lusaka and Livingstone, Ndola, Mfuwe, Kasama and Solwezi. Most outbound air cargo (predominately fruit and flowers) is carried as ‘bellyhold’ on passenger aircraft and is flown to the major cargo hubs at Johannesburg, Nairobi, Dubai and Liège. The Zambian Government, in conjunction with Ethiopian Airlines, has made serious progress on re-establishing a national airline to boost the economy and promote tourism. The Government is committed to the development of the aviation sector, as evidenced in its Seventh National Development Plan for 2017-2021, by highlighting the need for improvements to the country’s international and provincial airports and the creation of a national airline.

Airlines and destinations AIR NAMIBIA

Windhoek AIRLINK

Johannesburg EMIRATES


Addis Ababa, Harare KENYA AIRWAYS

Harare, Cape Town and Nairobi MALAWI AIRLINES

Blantyre and Lilongwe PROFLIGHT ZAMBIA

Chipata, Jeki (Lower Zambezi), Kasama, Kasanka, Lilongwe, Livingstone, Mansa, Mfuwe, Mongu, Ndola, Solwezi, Durban and Johannesburg SOUTH AFRICAN AIRWAYS











Livingstone, Ndola, Mansa, Solwezi and Lubumbashi RWANDAIR



Dar es Salaam


Zambia Airports Corporation Limited

Major projects will give new hub status to Zambia Zambia Airports Corporation Limited (ZACL) is responsible for the development, maintenance and management of the nation’s four international airports – Kenneth Kaunda (Lusaka), Harry Mwaanga Nkumbula (Livingstone), Simon Mwansa Kapwepwe (Ndola) and Mfuwe – as well as the provision of air navigation services throughout the Zambian Airspace. Furthermore, as per Statutory Instrument No 13 of the 2018 Civil Aviation Act, the Government of the Republic of Zambia, through the Ministry of Transport & Communications, gave ZACL the mandate to run seven provincial airports – Chinsali, Chipata, Choma, Kasama, Mansa, Mongu and Solwezi – and three strategic aerodromes, Kasaba Bay, Mbala and South Downs. ZACL is undergoing a transformation in terms of infrastructure redevelopment at its airports as it aims to position itself as the regional hub in terms of both passenger and cargo traffic. This is in line with its vision of being a world-class provider of airport and air navigation services. Notable are the recently completed new terminal building at Harry Mwaanga Nkumbula International Airport and upgrades being undertaken particularly at Kenneth Kaunda International Airport in Lusaka and the new Greenfield Copperbelt International Airport in Ndola. These are currently under construction with overall project progress at 84 per cent and 42.98 per cent respectively as at 30 June 2019. ZACL is well positioned to develop air transport in Zambia as the country shares common borders with eight countries and is centrally located with access to the rest of southern Africa, East Africa, West Africa, the Middle East, Asia and Europe coupled with higher than average growth in both passenger and freight traffic recorded in recent years. The four airports managed by the Corporation are served by 16 scheduled airlines, of which 11 are international, three domestic and two all-cargo operators. A few scheduled airlines also operate all-cargo freighters, while the airports also host a number of charter operators.


Statistics General passenger movement: ZACL recorded a total of 1,931,827 passenger movements in 2018 of which 374,479 passengers were domestic and 1,557,348 were international, representing 19 per cent and 81 per cent respectively of total traffic.

:: Hotel: 87 per cent :: Fire station: 98 per cent :: Rescue centre: 98 per cent :: Water tank and pump house: almost complete

:: Air traffic control building and control tower: 93 per cent

:: Viaduct: almost complete :: VVIP Pavilion: 86 per cent :: Warehousing facilities (cargo terminal): 91 per cent

Aircraft movements: A total of 56,595 aircraft movements were recorded in 2018 of which 31,132 were domestic and 25,463 were international, representing 55 per cent and 45 per cent respectively of total traffic. Aircraft handling: ZACL is the largest ground handler in the country, handling all but one international scheduled passenger operator and all domestic flights at its airports.

Progress on projects Harry Mwaanga Nkumbula International (Livingstone) :: 1 million passenger terminal building :: Apron extension :: Fire and rescue station :: Complete and operational. Kenneth Kaunda International Airport (Lusaka) Progress with construction of the project’s various components as at 30 June 2019: :: Ultra-modern terminal building: 91 per cent

:: Airport shopping mall: 85 per cent :: New airport office park: 85 per cent. Progress with the construction of aprons: :: Terminal building apron: 95 per cent :: VVIP apron: almost complete :: New warehousing facilities apron: 88 per cent :: Taxiway extension: 92 per cent. :: Overall progress is 84 per cent. Copperbelt International Airport Progress with construction of the project’s various components as at 30 June 2019: :: Parking apron: almost complete :: Runway, taxiway and earthworks: almost complete :: Airfield drainage: almost complete :: Terminal building: 35 per cent :: Business complex: 43 per cent :: Air traffic control building: 32 per cent :: Airfield ground lighting substation: 18 per cent :: Airfield ground lighting: 12 per cent :: Viaduct: 52 per cent.

Mfuwe International Airport Plans are under way to construct a modern airport.

State-owned company ZACL is a public limited company, wholly owned by the government. It was established in 1989 through an Act of Parliament and is incorporated as an amendment to the Aviation Act of the Laws of Zambia.

Core values The core values of ZACL underline its commitment to customer service excellence in its day-to-day operations and in all its activities. These values are integrity, reliability, excellence, safety and security, quality and commitment.

Vision To be a leading provider of worldclass airport and air navigation services.

Mission To develop and manage airport and air navigation infrastructure and services to international standards, meeting our stakeholders’ values while profitably contributing to the national economic development.

Overall progress is 42.98 per cent.


Zambia Airports Corporation Limited

Kenneth Kaunda International Airport IATA: LUN, ICAO: FLKK

Gateway airport gets major upgrade Kenneth Kaunda International Airport (KKIA) is the airport of the nation’s capital, Lusaka and the main gateway to Zambia. It is Zambia’s busiest airport, with an annual handling capacity of 2 million passengers. It is the primary airport for domestic, regional and international flights and is well situated to serve as a hub airport for southern Africa.

(almost complete) and a new 39 metre high air traffic control tower (93 per cent complete).

Work began in 2015 on a US$ 360 million project to transform KKIA into one of the most modern and efficient airports in Africa.

There will also be a new commercial complex with conference facilities, a shopping mall and two hotels – a 30-room hotel for transit passengers and a 70-room hotel open to the general public. Transiting passengers who may not have visas allowing them to leave the airport premises will be able rest or stay overnight at the transit hotel.

The foundation works and superstructure were completed in 2016 and the upgrade project well under way, with overall progress of 84 per cent as at 30 June 2019. The scope of the work at KKIA includes the construction of a new international terminal with six aerobridges and an annual capacity of 4 million passengers. Construction of the new ultra-modern terminal building was 91 per cent complete as at 30 June 2019. The new terminal building is due to open in 2020. Other new developments include new aprons (almost complete), a taxiway extension (92 per cent complete) and earthworks as well as fire and rescue stations


There are plans, too, for a new cargo terminal, an aircraft maintenance hangar and a modern fuel farm.

Non-aeronautical developments

The work is being carried out by China Jiangxi Corporation for International Economic and Technical Cooperation (CJIC).

Domestic terminal Part of the scope of the project has been to rehabilitate and refurbish the existing terminal building, which will be used as a domestic terminal. This refurbished terminal will feature executive lounges, cafés, restaurants, banks and other passenger amenities

as well as facilities for charters, low-cost carriers and general aviation. A Zambian company, Zulu Development Consultancy, was subcontracted by CJIC to advise on the design of the refurbished terminal. The new-look KKIA now covers a much larger area. Additional land was obtained from a nearby commercial farm to accommodate the new facilities. These include a stand-alone cargo handling facility to cope with the projected growth in air cargo business.

About KKIA KKIA is situated in the Chongwe district of Lusaka Province. The airport is 27 km from the main business district of Lusaka.

Opened in 1967 and formerly known as Lusaka International Airport, the airport was renamed in September 2010 in honour of Zambia’s first president.

Airport information Position: 15°19’36’’S and 28°27’21’’E. Elevation: 3,779 ft (1,151.8 metres) above mean sea level. Average temperature: 32°C. Because the air is relatively thin, some aircraft must reduce weight by loading less fuel than normal. The thinner air is also the reason for the longer runway.


KKIA has direct flights to Europe (Istanbul, London Heathrow and Amsterdam) and the Middle East (Dubai International Airport). Other flights are regional and local.

The airport has a 3.9 km main runway with one parallel taxiway and a number of taxiway links. The main runway can land aircraft up to B747 size.

With its central location, KKIA is an ideal hub airport for the SADC region. The Zambian capital has a stable economic and social environment. This, along with its friendly people, makes Lusaka an ideal destination for trade and investment as well as tourism and conferencing.

Main runway: 10/28, length 3,962 metres, width 46 metres, concrete. Secondary runway: 15/33, length 823 metres, width 30 metres, grass.


Zambia Airports Corporation Limited

The main runway is one of the longest in Zambia. The surface is flexible pavement. Fully laden aircraft require a much longer runway to achieve take-off velocity at this altitude. The main runway is equipped with an instrument landing system and a CAT II high intensity white Calvert approach lighting system of 914 metres length. Runway 28 is equipped with an NDB (LE) and a CAT II high intensity two bar approach lighting system of 612 metres length. The secondary runway is used mostly for local training flights and emergency helicopters. Wind factors may cause variations, but on most days flights will take off to the east and land from the west (Runway 10). The apron has 12 parking bays for various types of aircraft. Operating hours: 24 hours (GMT +2).

The Contractors A contract between the Zambian government and China Jiangxi Corporation for International Economic & Technical Cooperation (CJIC) was signed in June 2013 at the Fourth International Infrastructure Investment and Construction Forum in Macau.


CJIC is a state-owned, export-oriented construction company. It is involved in many building projects in Zambia and other African countries. The redevelopment of KKIA is based on a master plan drawn up by the aviation consultancy group Leigh Fischer Associates. The study was funded by the United States Trade & Development Agency. The upgrading of KKIA is part of a five-year strategic plan to modernise all four international airports managed by ZACL and position Zambia for the expected growth in both passenger and cargo traffic.

Harry Mwaanga Nkumbula International Airport IATA: LVI, ICAO: FLHN

Major upgrade for tourism gateway Livingstone’s Harry Mwaanga Nkumbula International Airport (HMNIA) is a source of national pride for Zambia and ZACL thanks to its rehabilitated facilities, which include a new terminal building, runway, apron and apron lights. The new facilities were officially commissioned in December 2016.

The airport’s handling capacity has been increased to serve the growing number of people wanting to visit the area. The new terminal building has an annual capacity of 1 million passengers. Facilities at the new terminal include two boarding gates, five club lounges, 30 retail spaces and viewing terraces.

Harry Mwanga Nkumbula International Airport

Located in the Southern Province only 15 km from Victoria Falls and less than 5 km from Livingstone – the nation’s tourism capital – the airport has seen a

major upgrade of its infrastructure as a result of major development programmes undertaken by ZACL.


Zambia Airports Corporation Limited

As the nation’s tourism capital, Livingstone has hosted many national and international conferences as well as regional and international business and sports activities, with the majority of participants using the airport facilities. Livingstone is also a popular destination for incentive groups, in which companies bring their staff together for motivational meetings in an informal environment.

Airport information Position: Coordinates: 17°49’18”S and 25°49’22”E. Elevation: 3,255 ft (992 metres) above mean sea level. Average temperature: 34.5°C.

A new tarmacked road provides a second access route from the airport to Livingstone and the outlying Zambezi lodges. Work began in August 2010 to rehabilitate the airport in a phased project. The concourse and international departure lounge were built in Phase I, while Phase II saw the construction of a new arrivals hall. In Phase III, the final phase of the project, the old terminal building is being renovated. ZACL has invested US$ 30 million in this project, while the Ministry of Transport has contributed ZMK 40 million.

Destination of choice The airport formerly known as Livingstone International Airport is the second-oldest in Zambia, built in 1950 for a predominantly domestic market. Now it has been transformed into a modern facility, in line with Livingstone’s present-day role as a destination of choice for visitors.


Runways Main runway: 10/28, length 3,000 metres, width 46 metres, bitumen. Secondary runway: 15/33, length 1,372 metres, width 30 metres, grass. The main runway can accommodate aircraft up to DC-10 size and is the second-longest runway in Zambia. It is equipped with VHF omnidirectional range (VOR) and non-directional beacon (NDB) instrument approach systems, an ultra efficient lighting (UEL) high intensity approach lighting system and global navigation satellite system (GNSS) approach for both arrivals and departure.

What’s in a name? The town of Livingstone derives its name from the Scottish missionary and explorer Dr David Livingstone, who is credited with the discovery of the falls that he subsequently named after the then reigning British monarch. The airport was renamed in September 2011 in honour of the late Harry Mwaanga Nkumbula, a Zambian freedom fighter.

Major new airport for the Copperbelt A brand-new international airport is being constructed on a greenfield site to serve the country’s mineral-rich Copperbelt Province. The new Copperbelt International Airport is intended to be Zambia’s second-largest regional international airport after Kenneth Kaunda International (Lusaka). Located 13 km west of Ndola city, it will operate as an aviation hub and an import and export gateway for the mining industry as well as for the country’s burgeoning agricultural and manufacturing sectors. Copperbelt International Airport will replace the existing Simon Mwansa Kapwepwe International Airport (formerly Ndola International Airport), which in recent years has seen a significant rise in traffic. In fact, it has been the fastest-growing of Zambia’s four main airports. Construction of the new airport began in 2017. Various key factors have led to this major new airport development in the vicinity of Ndola city. The new airport will be ideally positioned to handle traffic overflying Zambian airspace for technical stops. And the Copperbelt has attracted major corporations and processing zones such as the Chambishi Multi-Facility Economic Zone that are expected to boost exports from the region. These factors, coupled with Zambia’s socio-economic stability, have made the district around Ndola an attractive location with good potential for growth.

The greenfield site is strategically located between the Copperbelt’s four main towns – Ndola, Mufulira, Kitwe and Luanshya – so the new airport will be easily accessible from every direction.

Designed Copperbelt International Airport is designed to handle an annual total of 1 million passengers, 8,000 tonnes of cargo and over 20,000 aircraft take-offs and landings. Design and construction of the new airport was entrusted to AVIC International Holding Corporation with a completion period of 36 months. The contract is worth US$ 397 million. Thousands are being employed directly, and others indirectly, in the construction work. The project involves the construction of a two-storey international terminal building with three aerobridges. The new airport will have a 3.5 km runway and an air traffic control tower with a height of 28 metres as well as an apron, taxiway and runway, a cargo warehouse, a general aviation hangar, a fuel farm, a water and power network, a fire and rescue station and landside and airside driveways. The new airport complex will also include car parks, a 50-room hotel and offices. The aim is to create an airport city or ‘aerotropolis’ in line with ZACL’s five-year strategic plan to build airport cities at its four international airports in order to make Zambia a hub. On completion, the new facility is expected to have a positive impact on the national economy.


Zambia Airports Corporation Limited

Mfuwe International Airport IATA: MFU, ICAO: FLMF

Serving South Luangwa National Park Mfuwe International Airport was opened in the mid 1970s as a domestic airport to serve the South Luangwa National Park, one of the largest game parks in Zambia. The airport is located in the middle of the national park and serves over 20 lodges and campsites.

as Mombasa, Victoria Falls, Kariba, Harare and Johannesburg.

Airport information Elevation: 1,853 ft (565 metres) above mean sea level.

The runway is 2.2 km long and the terminal building has an annual handling capacity of 100,000 passengers. The airport gained its international status in 1995 when it was gazetted as a port of entry and exit. Its location makes it convenient for flight connections to most tourist destinations in Zambia and in the region. There are daily flights from Lusaka to Mfuwe and direct flights from Mfuwe to Lilongwe. There are plans to provide additional connections between Mfuwe and other key destinations such


Runway: 09/27, length 2,200 metres, width 30 metres, asphalt.

Contact address: The Airport Manager Mfuwe Airport Zambia Airports Corporation Limited PO Box 2 Mfuwe, Zambia

Airport services Passenger services

Support services

ZACL offers its clients seamless services that include self check-in kiosks, flight check-in services, baggage drop and general enquiries and information. Our Kenneth Kaunda (Lusaka), Harry Mwaanga Nkumbula (Livingstone) and Mfuwe International Airports offer free Wi-Fi services that are accessible throughout the terminal buildings. Passengers are free to indulge in sumptuous meals from restaurants located within the terminals.

ZACL’s team coordinates and liaises with all support service providers to ensure optimum on-time performance. Although it is not the Corporation’s core business, it is happy to coordinate refuelling of aircraft on behalf of airlines as well as in-flight catering. Part of ZACL’s care includes transport for cabin crew members to and from their hotel as well as support services for charter and VIP movements.

Ramp services ZACL’s ramp services, directed at its airline partners, include aircraft marshalling, cabin cleaning, passenger steps, high-loaders and aircraft auxiliary support such as ground power and air starter units. The Corporation also offers passenger ambulift services for physically challenged passengers.

Load control and communication To ensure the safety of all airlines and passengers, ZACL has a highly trained team on the ground that ensures all safety requirements for aircraft weight and balance are fully observed and adhered to.

Security services To ensure safety on board, ZACL operates a robust and stringent security system. This is supported by CCTV cameras, baggage scanners, archway metal detectors and hand-held metal detectors.

Air navigation services ZACL guides aircraft throughout Zambian airspace to ensure the safety of all aircraft flying into Zambia or overflying in Zambian airspace. The Corporation has installed state-of-the-art radar systems and equipment at a cost of over US$ 20 million to enhance the safety of all within Zambian airspace. ZACL complies with ISO 9001-2015 international quality standards.


Zambia Airports Corporation Limited

Major effort by ZACL to develop new routes In the recent past ZACL has been positioning its flagship Kenneth Kaunda International Airport as a regional hub in the southern hemisphere of Africa. This is underlined by government plans to position Zambia as a transport and meteorological hub in southern Africa. The Corporation, through its Five Year Strategic Plan 2017-2021, espouses growth of both the aeronautical and non-aeronautical revenues of the organisation as critical success factors. In an effort to attract new airlines, ZACL has participated in local and international events that support the growth of the aviation industry, including the Routes Events, ITB, World Travel Market, Indaba, AviaDev and AASA. This has also allowed ZACL to touch base with executives of existing airlines – with much success.

Successful Interactions on this international stage have resulted in a number of airlines successfully launching flights, including Emirates, KLM, Egypt Air, Martin Air, Turkish Airlines and various regional airlines. The Corporation is now stepping up its efforts to attract new airlines as well as encouraging the existing airlines to increase their capacity, frequency and even new routes within the country by engaging an Air Service Development consultant. The consultant is expected to conduct feasibility studies on unserved routes, market potential analyses, strategy formulation and general support for Zambia to achieve its vision to be the next regional hub.


The Corporation has also continued to collaborate with critical stakeholders such as Zambia Tourism Agency and Zambia Development Agency to attract tourists and business organisations. The Corporation realises that, in order to stimulate passenger growth, there is a need for increased partnerships with key institutions. The government, through the Ministry of Transport, recently approved incentives for both new and existing airlines. These are meant to stimulate growth in airline activity by reducing operational costs to enable the airlines to quickly settle and benefit from load-factorbased incentives. It is hoped that the incentives will result in reduced fares. ZACL is excited, too, about the return of the national airline as announced by the government. The Corporation realises there is a need for a large airline domiciled in the country to connect with the region and beyond.

Existing routes Zambia is currently connected to the international and domestic routes shown on the map. For up-to-date information please visit our flight information page at

Istanbul TURKEY

Dubai UAE

Addis Ababa ETHIOPIA


Nairobi RWAN NDA N





Luanda Mansa Solwezi ANGOLA



Kasanka Chipata Lilongwe ZAMBIA Jeki Blantyre MOZAMBIQUE AM M







Johannesburg Durban SOUTH AFRICA

Cape Town

Dar es Salaam

Kenneth Kaunda International Airport Harry Mwaanga Nkumbula International Airport Simon Mwansa Kapwepwe International Airport Mfuwe International Airport

Zambia Airports Corporation Limited

ZACL ground handling services The ground handling services of Zambia Airports Corporation Limited have continued to be upgraded and improved as the corporation pursues its goal of being a world-class provider of airport and air navigation services. Ground handling services range from airside passenger transport and baggage handling to load control and cargo handling (see panel). ZACL also provides ground handling services for charters and ad hoc operators at all Zambia’s international airports. This can be extended to provincial airports and strategic aerodromes in Zambia.

Safety audit The IATA Safety Audit of Ground Operations (ISAGO) is an internationally recognised system for assessing the operational management and control systems of the organisation providing these services for airlines. In order to ensure the highest levels of safety, ZACL has embarked on the ISAGO certification programme. ISAGO is based on industry-proven quality audit principles and is structured to ensure a standardised audit with consistent results across aviation businesses. Because the work of ground services providers is so diverse, the ISAGO approach combines a framework of audit standards (suitable for all ground service providers) with specific standards for each individual activity. For this reason, the ISAGO certification will bring significant benefits to ZACL as a ground service provider. For instance, it will eliminate the numerous GSA audits undertaken by airlines handled. It will also improve the safety and quality of operations as well as helping to reduce costs. The Corporation is well aware that airport operations have become increasingly complex as a result of air traffic growth and developments. Such factors as heavy flight schedules, larger aircraft, strict On Time Performance (OTP) and advanced passenger check-in


facilities involving on-line technology and self-check-in kiosks are all helping to bring about improvements in operational efficiency. Accordingly, the Corporation has invested in modern equipment and ICT (information and communication technology) in order to improve its efficiency and the quality of its service delivery and to keep pace with technological trends in the aviation industry. One example is the upgrading of its check-in system, making use of Common User Terminal Equipment (CUTE) and Common Use Self Service (CUSS) technology. This shared kiosk system allows passengers to check in without the need for ground staff. The Corporation has also installed a Baggage Reconciliation System (BRS) in line with IATA Resolution 753, which requires all IATA member airlines to track baggage through passenger handover, loading to aircraft, delivery to transfer area and return to the passenger. These innovations have led to greater efficiency and higher-quality services at the Corporation’s airports. ZACL has continued to improve its services by investing in new equipment and providing a high standard of skilled and trained staff. In the past decades, it has recapitalised its ground support equipment such as passenger steps, conveyor belts, high loaders, tractors, baggage trolleys, apron buses and ground power units. It has also ensured that staff training is conducted and maintained to the required aviation standards and recommended practices. The investment in staff training and reliable equipment is aimed at inspiring confidence in the corporation’s ground handling services on the part of the airlines in particular and its stakeholders in general. Passenger security screening has been improved both before check-in and all through the passenger and baggage handling process. This has been achieved by investing in modern security equipment such as closed circuit television (CCTV) surveillance, patrol vehicles, X-ray machines, archway metal detectors and hand-held metal detectors along with high-level security staff training.

Main services provided Passenger handling services :: Check-in :: Baggage handling :: Passenger facilitation Ramp services :: Aircraft cleaning :: Loading and offloading :: Provision of ground service equipment :: Technical aircraft meet and dispatch :: Aircraft marshalling

Concierge services :: Special passenger assistance :: Unaccompanied minors assistance

:: Overnight baggage storage :: Meet-and-greet services :: CIP and VIP lounges :: Airport fast track :: Ground services equipment hire :: Hotel accommodation assistance :: Transport facilitation


Zambia Airports Corporation Limited

Integrated approach to winning new business raise the level of operational efficiency through regular stakeholder meetings. These meetings are attended by key players such as airlines, tour operators, travel agents, the immigration department and the government. ZACL also makes a point of attending exhibitions and conferences where it can obtain access to network planners, clients, tour operators and the general public. This has given the Corporation an opportunity to provide detailed information about its roles and responsibilities and to attain more innovative business ventures.

Zambia Airports Corporation Limited (ZACL) has chosen a strategy of low-cost leadership and differentiation in executing its Marketing Plan. Its aim is to modernise the infrastructure and equipment and to improve services at the country’s four main airports and to streamline operations in order to remain cost-effective. ZACL also offers flexible ground handling rates, allowing its clients to receive tailor-made services. Over the years ZACL has worked closely with the Zambia Tourism Agency, co-attending events such as London Travel Market, ITB Berlin and Routes Conferences. ZACL also encourages the development of new routes by providing incentives to airlines looking to open up new destinations.

Integrated In its quest to improve services and offer a seamless passenger experience, ZACL has embarked on a coordinated and integrated campaign with its relevant stakeholders and with tour operators. The aim is to get everyone focusing their efforts on the same goal and to


Furthermore, ZACL has established a Customer Relationship Management (CRM) programme of enhancing its relations with clients through regular and consistent visitations with a view to maintaining a good rapport. This is done through face-to-face meetings twice a year with business partners as well as cocktail receptions, networking dinners and so forth. The CRM programme also provides an effective procedure for dealing with customer complaints. By identifying the needs of its customers, ZACL is able to provide solutions.

Marketing Plan The ZACL Marketing Plan is a road map for the corporation on how to achieve its objectives in line with the current Five Year Strategic Plan. The Marketing Plan covers all four main airports and acts as a guide in developing annual marketing plans for each airport. The plan is based on the ‘cost leadership’ and ‘product differentiation’ strategies laid out in the Strategic Plan. This entails using the lowest cost of operation to achieve the objectives in the Marketing Plan and is driven by exploiting the efficiency, size, scale, scope and cumulative experience of ZACL.

Plans to maximise earnings from airport land One of the key objectives in the Corporation’s Five Year Strategic Plan 2017-2021 is to grow the non-aeronautical revenue base to industry average of at least 20 per cent in line with the size of traffic at our airports. This spread of revenue will mitigate the risk accruing from the dependency on aeronautical revenue driven by airline year-to-year network planning decisions. Further, the Corporation will insulate itself from external factors beyond its control such as terrorism, plagues, financial meltdowns, etc that have a direct bearing on international travel and, ultimately, aeronautical income. One of the initiatives is to develop a Land Use Plan that will utilise land effectively to contribute to our revenue earnings. To this end, the Corporation has reserved land for its airport expansion programme to develop an Airport City. The Corporation engaged Netherlands Airport Consultants, part of Royal Haskoning DHV, to develop a Land Use Plan for 536 hectares at Kenneth Kaunda International Airport in Lusaka. Developments

have already taken place on this land, with the government building a hospital covering 4 ha while ZACL has built a 2 ha shopping mall and a 1.6 ha office park). The report has identified potential clusters for land use, including:

:: Light manufacturing / warehousing :: Agro-business :: Landside retail (major airport mall) :: Hospitality and entertainment :: Education and R&D :: Conferencing (MICE) :: Business district :: MRO & training :: Residential & leisure (golf). The Corporation shall consider extending the projects to other parts of the airport at KKIA and other airports in other regions. The proposed business activities shall take cognisance of the airport future expansion plans and any airport restrictions.


Zambia Airports Corporation Limited

Modernisation of air traffic management in Zambia A programme of modernisation of Zambia’s air traffic management (ATM) is continuing to make progress under the 2017-2021 strategic plan. This project has continued through 2019 whilst maintaining acceptable standards of operation and safety.

Aeronautical information services The use of aeronautical information services (AIS) has become one of the most valuable tools in the global ATM system – services such as performance-based navigation (PBN), based on collaborative decision-making. For this reason, the timely availability of high-quality and reliable electronic information about aeronautical, meteorological, airspace and flow management has become critical.

Aeronautical information and data should reach the end-users on time and in the correct format; and it’s important to note that corrupt or erroneous aeronautical information and data can potentially affect the safety of air navigation. It has therefore been necessary to switch to an information management service, changing duties, responsibilities and scope to satisfy these new requirements and to cope with and manage the provision of information as envisaged in the International Civil Aviation Organisation (ICAO) roadmap to transition from AIS to aeronautical information management (AIM). To meet these new requirements, ZACL has continued the process of switching from AIS to AIM following the ICAO’s ‘21 steps’ transition plan. ZACL is now in the second phase of its AIM implementation plan, which will resolve long-standing deficiencies in ATM and expand on ZACL’s current AIM infrastructure and allow ZACL to achieve the following: :: Database-driven production of electronic aeronautical information publication (eAIP) :: Database-driven production of aeronautical charts :: Database-driven production of electronic terrain obstacle data (eTOD) :: AIM process, workflow and task management following ICAO steps :: Flight procedure design services and system. As a direct result of this project and the fulfilment of the above requirements, ZACL will extend its AIM platform and satisfy the following steps of the ICAO roadmap for the transition from AIS to AIM:

:: Electronic aeronautical charts :: Electronic aeronautical information publication (AIP) :: Aerodrome mapping :: Obstacles :: Terrain :: Agreements with data originators :: Data integrity monitoring :: Data quality monitoring :: Quality management system :: Training. 22

Implementing PBN ZACL is also committed to improving its performance-based navigation capabilities to answer the growing demand by aeronautical stakeholders for Zambia to improve its route and airspace efficiency. A key part of implementing PBN is the need for accurate and reliable data for PBN procedures to be implemented in accordance with ICAO PBN Manual and ICAO 9881. This project will allow ZACL to acquire the necessary aeronautical data, establish a terrain and obstacle data management process and finally to build ZACL’s organisational capabilities in order to produce conventional and non-conventional instrument flight procedures.

Wide area network In order to achieve an efficient exchange of information across the organisation, it is necessary for all Zambia’s airports to be linked via information-sharing services. A countrywide private network has now been completed, linking all four international airports as well as provincial aerodromes and equipment sites. This has greatly enhanced connectivity within the organisation. It has had a positive impact on operational efficiency and improved equipment performance through the reliable exchange of information right across the organisation, providing high-speed connectivity to existing and planned facilities.

communication radios and other ancillaries. The current equipment is obsolete and needs to be replaced to provide better air traffic management services. An upgrade of Zambia’s rural aerodrome communications system frequencies and ancillaries has been planned in the near future. This will lead to improved safety as well as attracting more local airlines to serve these particular provinces.

ADS-B and radar surveillance Radar is a basic surveillance tool for the controller to monitor and maintain safe separation between aircraft and assisting pilots to navigate safely. The two radars installed at Lusaka and Livingstone are unable to cover the whole country. Accordingly, new technologies such ADS-B and multilateration are being considered to achieve total coverage of Zambian airspace in the new strategic plan.

Ground-based navigation aids Navigation equipment is used to guide aircraft moving from one point to another. The ZACL strategic plan in the medium term is to switch to Performance Based Navigation (PBN). All navaids are earmarked for replacement in the near to medium term.

VHF communication

Airspace management study

Voice communication between controller and pilot is necessary for air traffic management to ensure the safe operation of aircraft and avoid collisions. ZACL has continued to upgrade its communication system countrywide. Two new stations have been installed at HMNIA (Harry Mwaanga Nkumbula International Airport, serving Livingstone) and at Solwezi Aerodrome to enhance communication coverage in the western sector.

An airspace study was launched in 2016 to determine Zambia’s air traffic management performance requirements, taking into account the global changes in air traffic management and new concepts such as the aviation system block upgrade framework. This study was completed in 2017. Its recommendations included technical and operational evolutions, human resource requirements and safety management system improvements.

Rural aerodrome communications system The rural aerodromes in Zambia, including Chipata, Kasama, Mansa, Mongu, Solwezi and Kasaba Bay, provide basic aerodrome control through ground-to-air

The ATM development plan is based on these recommendations, which will help achieve a cost-efficient, environmentally sustainable and internationally harmonised airspace and ATM procedures in Zambian airspace.


Zambia Airports Corporation Limited

Safety, Health, Environment and Quality (SHEQ) Unit Environmental sustainability

Safety management system

Zambia Airports Corporation Limited (ZACL) is determined to embrace environmental sustainability in its operations. It seeks to manage the environment in which it operates while remaining mindful of the need to increase profits.

ZACL has begun to implement a Safety Management System (SMS) – a safety assurance for the travelling public who pass through its airports. The Corporation has put in place a programme of measures for the safety and security of the general public as well as for airport staff.

For this reason, the Corporation is introducing an environmental management system that will ensure a systematic management of its environmental aspects and impacts.

SMS is a systematic approach to managing safety, including the necessary organisational structures, accountabilities, policies and procedures. In this system, ZACL has clearly defined lines of safety accountability throughout the Corporation, including direct accountability for safety on the part of senior management.

Both in the construction of new airports and in the upgrading of existing airports, ZACL has factored in such environmentally friendly designs as soundproofing and natural daytime lighting.

Wildlife control Wildlife control remains crucial to the safety of aircraft operations at ZACL’s airports. The Corporation has employed a number of control measures that include exclusion measures, destruction of termite mounds, grass cutting, runway sweeps, employment of distress calls and, in the worst-case scenario, culling. The aim is to reduce wildlife-aircraft conflicts, which are a safety concern. Key to safety in the Corporation is the ability to manage risks. Risk management involves identifying, analysing and taking steps to reduce or eliminate the exposures to loss or damage faced by the Corporation. Every business encounters risks, some of which are predictable and under management’s control and others that are unpredictable and uncontrollable. The Corporation has implemented a hazard identification procedure that allows employees and stakeholders to bring to management’s attention any potentially harmful objects or situations. Members of staff are constantly being made aware of the importance of adhering to safety procedures and of using proper personal protective equipment (PPE). It is no surprise that Kenneth Kaunda International Airport has become one of the few airports in Africa to be certified.


ZACL Airport locations

Kenneth Kaunda International Airport

Harry Mwaanga Nkumbula International Airport

Simon Mwansa Kapwepwe International Airport

Mweru Wantipa National Park

Mfuwe International Airport

La ke Mw eru

Nsumbu National Park


Kawambwa Lusenga Plain National Park

Isangano National Park

Ba Lak ng e we ulu


Kasama Nyika Plateau National Park

Lavushi Manda National Park North Luangwa National Park


Kasanka National Park

Solwezi West Lunga National Park




Zambezi Liuwa Plain National Park

Kapiri Mposhi

Luambe National Park South Luangwa National Park

Lukusuzi National Park



Kafue K National Park



Lower Zambezi National Park

Blue Lagoon National Park

Senanga m


a rib Ka ke La

Ngonye Falls


be r ve Ri

Sioma Ngwezi National Park


Lochinvar National Park

Siavonga & Kariba Dam





Victoria Falls

LIVINGSTONE Mosi-oa-Tunya National Park




Kenneth Kaunda International Airport PO Box 30175, Lusaka, Zambia Azzaam Bvulani Director Airport Services Tel: +260 211 271 292 Email: Ariel Phiri Acting Director Air Navigation Services Tel: +260 211 271 118 Email: Brian Chintu Director Commercial Tel: +260 211 271313 Email:

Josiah Mvula Planning and Business Development Manager Tel: +260 211 271007 Cell: +260 973 597 999 Fax: +260 211 271007 Email: Joseph Musonda Commercial Manager Tel: +260 211 271212 Cell: +260 977 753925 / 0968 003860 Fax: +260 211 271212 Email:

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Zambia Airports Handbook 2020  

The official handbook of Zambia Airports Corporation Limited (ZACL) is published today. Visit ZACL at .

Zambia Airports Handbook 2020  

The official handbook of Zambia Airports Corporation Limited (ZACL) is published today. Visit ZACL at .