Connect October 2015

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Excellent care with compassion

NHS Staff

Survey 2015

The staff survey is your chance to tell us how we can make a difference.

It’s Fill it in by entirely online 30th Nov

You thinĐš Your feedback will be confidential and really does lead to changes and improvements so make sure you fill it in!

This year you will receive an email containing a link to the survey.

New Health Academy launches!

Welcome to our new undergraduates

Welcome to our new undergraduate medical students We have just welcomed 86 new undergraduate medical students. The new cohort includes two students from France who are coming to Preston as part of their ERASMUS exchange programme funded by the European Union. The students spend the first two years at Manchester and then move to one of several Health Education Zones for their clinical training.

We welcomed them with some introductory presentations and plenty of opportunities to meet members of the year 3 team; we also gave them a welcome booklet as well as their grey scrubs.

Best of luck to them!

Opening of new surgical simulation unit Our new surgical simulation training unit in the Education Centre at Chorley has been officially opened by Mr Ian Ritchie, President of the Royal College of Surgeons of Edinburgh.

The new facility will help us to provide high quality surgical training at all levels, from consultants who wish to advance their skills, to doctors in surgical training and also medical students. In addition, non-medical staff such as midwives and theatre staff will be offered training relevant to their needs.

It also provides live links with some of our theatres, so that our trainees can practice their skills in the safety of the lab and watch actual surgical procedures taking place. The audio-visual link allows them to observe realtime surgery and ask questions of the surgical team whilst the procedures are going on, in order to enhance their understanding.

A generous bursary from the trustees of the Preston Post Graduate Centre has facilitated this exciting development for the long term benefit of the people of the Preston and Chorley area.

Karen Partington being shown round the Surgical Simulation Unit

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D etermine if your patient is suitable I nform your patient S hare potential discharge on McKesson C all 3153/3182 or bleep 3370 and H andover A rrange a porter R edirect medication (if required!)

G ather all patient notes E nsure all the above has been completed

Remember the Discharge Lounge!

We want to remind you to use the Discharge Lounge effectively. It is an excellent facility that will really help to improve patient flow and free up beds. So if your patient is medically fit for discharge, mobile and self-caring and dressed in outdoor clothing, then please utilise the discharge lounge!

Please follow these steps and make sure it is part of your daily routine.

Re-opening of Emergency Decisions Unit The newly refurbished Emergency Decisions Unit has been officially re-opened. The new facility is based behind Emergency Department and the main function is to decide whether or not a patient needs to be admitted into hospital. The unit will take all ambulatory assessments patients and all referrals with a view to ease capacity in our Emergency Departments and reduce hospital admissions with a single point of access.

Emergency Decisions Team.

Time for change at Chorley Medical Assessment Unit It was the end of an era for MAU at Chorley as the ward began to exclusively use the McKesson Vision system for patient flow and forego the MAU Database, affectionately known as ‘Tom’s Whiteboard’.

Jennifer White & Barbara Baker (Ward Manager) reviewing patients on the ward

The staff were fully trained and supported by the Enterprise Wide Applications team, led

by Venkata Padala. The Clinical Applications Training & Support team (formerly IT training), and Lesley Purcell (Corporate McKesson Lead), were on site for 2 ½ weeks to ensure the changeover ran smoothly.

Barbara Baker, ward manager, said of the training “they have been patient and encouraging, and the staff are now happy to utilise McKesson to its full potential. The whole process has been positive and painless” In fact the team are so keen that during August, MAU managed to achieve the highest monthly usage of McKesson Vision (3086 events) that we have seen since the launch of it in 2013!

Stephanie O’Donaghue, Barbara Baker, Rachel Baron, Dr Madalin Zaharie, Gail Bibby, Sue Fazackerley, Michelle Birch, Emma Grundy, and Dr Faiyaz Mohammed

Connect Magazine Autumn 2015

The PALS team

Find out more about the PALS team The PALS team are currently running several new initiatives and we thought this was the perfect opportunity to remind you about what exactly the PALS team does!

Who are they? The team comprises of Audrey Kane, Ian Bailey, Pat Swarbrick and Cath Eaton (Senior PALS Advisor)

try to resolve concerns quickly and informally, preventing escalation. They focus on achieving a satisfactory resolution that is timely, and ensure the person raising the concern is involved in the reaching the resolution. The team share patient feedback (good and bad) with all departments on a monthly basis so that it can be used to develop our services.

issues, that may be able to be resolved on the spot. This pro-active approach is a great way to improve patient experience and strengthen the positive relationship between the PALS team and staff.

Inpatient feedback surveys: PALS are currently conducting short surveys with inpatients. These are What do they do? anonymous and their Since April 2015, the purpose is to collect “No issue is too small to be treated as a formal complaint, no issue PALS team have dealt more real-time patient with 894 contacts, 686 is too big to be treated as a PALS concern. It’s about what that feedback to add to what were ‘concerns’ and of is already collected individual wants.” Health Service Ombudsman 2013 those 686 concerns, via the Friends and 97% were resolved Family Test and eQuip. informally with just 19 Feedback is shared the going on to become a formal complaint.

What are the new PALS initiatives? same week with ward managers and matrons as Outreach: The PALS team now regularly The PALS team agree a plan of action and well as Head of Patient Experience. visit inpatient areas to see if patients have any timescale with the patient or relative and then concerns or to ask staff if they know of any

E-learning team recognised at national conference

Paul Brophy and Tom Heathcote

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Tom Heathcote (Clinical Practice Educator) from the Clinical Education Team and Paul Brophy (eLearning Developer) from the Blended Learning Team, were chosen from thousands of applicants from over 100 countries to present an ePoster at the AMEE (Association of Medical Education Europe) Conference and eLearning Symposium in Glasgow.

The duo’s presentation titled ‘E Learning: Virtual support for hands on clinical skills’ outlined the collaborative project undertaken by both teams to develop a blended learning approach to clinical skill teaching.

Diane Taylor won Technician of the Year

Mandy Cooper was highly commended Patient Safety category

Double win at national Pharmacy awards Two of our Pharmacy staff have won an award at the Association of Pharmacy Technicians UK conference.

Diane Taylor, Lead Technician for Education and Training, was awarded Technician of the Year – Outstanding Contribution Award. Diane was given the award for her 28 years’ experience, for being a role model to others and for demonstrating expertise and professionalism.

Mandy Cooper gained highly commended in the Patient Safety Category for her work in the safe medicines storage project. Medicines storage was recorded as high on our risk register an so Mandy and the team launched a project to tackle the problem. Facilities for medicines storage now meet legislative and regulatory requirements, also providing a nicer, more efficient work space for nursing staff.

Award winning year 4 students As part of the Manchester Medical School curriculum all Year 4 students undertake a Mandatory Applied ‘Project Option’ module which gives students the opportunity to study a project within an area of their specific interest. These projects can either be research, non-research, service evaluation or audit; then at the end of the module all students are required to provide a written report which is marked by their supervisor, as well as giving a 5 minute presentation marked by a panel of 4 Assessors made up of our staff and Manchester Medical School staff. It

is a requirement for all students to pass this element of the course before progressing to their final year.

As well as students gaining various skills including academic, research and management, they also have the opportunity to have their work published and/or presented in national or international meetings and conferences.

We also offer in house awards for the best oral presentations.

Connect Magazine Autumn 2015

Medical students training at Rosemere For the first time ever, our 3rd year medical students have been spending a week at a time at the Rosemere Cancer Centre.

every doctor, no matter what specialism they follow, will work with cancer patients at some time. Yet not many current doctors have much knowledge of what happens after they have sent a referral to the oncologist. Most have never

patient concerns and discovering what support is available.

Our medical students said: Every student has the opportunity to witness “Very enjoyable, doctors all hugely enthusiastic patients receiving in the clinics”. radiotherapy and chemotherapy first “The doctors were "Feedback has been extremely positive, students appreciate the hand, they observe a extremely friendly and professional attitude of the chemo team, the chance to get close to consultant giving test got us involved” results and developing some of the hospital’s most expensive kit and the one-to-one attention “The clinics were very a treatment plan and from oncology consultants." Elaine Young, Clinical Oncologist interesting and the staff they have been talking keen to get us involved” to patients and their families in clinic and on the chemo suite, working even seen a radiotherapy machine (that’s a linear “My clinic with Dr Young has been my favourite with junior doctors on the ward and going on accelerator) first hand. session all year. The structure was great – taking an acute oncology ward round with our team of patient histories and then sitting in on the So the Medical Education team have combined specialist nurses. consultations.” education on diagnosis; staging and treatment Cancer is increasingly common, one in two of us of cancer with a patient focussed approach and “Really enjoyed the week, my favourite will get one form or another in our lifetime and have placed a particular emphasis on exploring placement so far.”

New Anti-Fraud Specialist Sharon Brock is our new Anti-Fraud Specialist (AFS), she is employed by Mersey Internal Audit Agency (MIAA) who work with a variety of NHS organisations across the North West to assist them in combating fraud, bribery and corruption. The MIAA Anti-Fraud Team focuses on assisting organisations to prevent and detect fraud, bribery and corruption through the delivery of a work programme aimed at addressing fraud risk areas.

Sharon’s primary role is to raise awareness of fraud, bribery and corruption related risks, with the ultimate purpose of ensuring that valuable NHS

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resources are not diverted away from patient care. Sharon should be the first person to contact with any issues or concerns, any contact will be strictly confidential.

Sharon’s contact details are: Telephone number: 0151 285 4769 / 07798 580173 Email: sharon.brock@miaa.nhs.uk Alternatively you can call the confidential NHS Fraud & Corruption Reporting Line on 0800 028 40 60 (Freephone Monday – Friday 8am – 6pm) Or use the online reporting form at www.reportnhsfraud.nhs.uk Please visit www.nhsbsa.nhs.uk/fraud for further information about NHS Protect.

Organ transplant week Our Bereavement and Organ donation team have been promoting national transplant week, to encourage as many people as possible to sign up to the organ donor register.

Jennifer Barlow, Transplant Sister, even baked cakes for all the colleagues who support the transplant programme!

Sponsored walk for Rainbow House Our administration staff organised a 6 mile walk in aid of The Legacy Rainbow House, followed by a raffle and cakes baked by family members of those taking part. Staff and the public got behind this fund raising effort with the turn out well exceeding expectations and the group managed to raise a grand total of £760.00!

Productivity and Efficiency programme Over the next year, we, as an organisation, have to deliver £22m in efficiency savings, so we can continue to invest in service developments, and balance the books.

We have set up a new Transformation and Business Delivery Team to help us identify opportunities to helps us work more efficiently, and generate the necessary savings.

Helen Cobb, Head of Transformation and Business Delivery said, "This new team has a wealth of experience and expertise in reviewing and streamlining practice and process. So can provide objective, evidencebased advice about how to work differently.

We know staff have great ideas about improving things in their service but sometimes don't know how to set about changing how things work - and this is where the new team can help." if you have any efficiency ideas please contact the Business Delivery Unit on ext 3009. There is more information about the Productivity and Efficiency programme on the homepage of the intranet.

New the Online Resource Centre We have launched a new Online Resource Centre (or ORC for short) on the intranet. It provides practical help and tools to support you in your role, such as conducting service improvement projects which will enable us to deliver excellent care with compassion. The ORC will continue to be developed to also include top tips on a number of other areas, such as recruitment, coaching and conducting your own team development initiatives.

The current content will enable you to run your own service improvement projects by giving you access to case studies, tools, templates and information on who’s who and what they do, as well as to tap into the latest thinking across the NHS. Please post your service improvements on the case study project log.

This will help publicise your work and share lessons with others.

Generous donation from local mosque A local mosque has donated £4138 to our Coronary Care Unit at Preston. The generous donation was given to us by members of the Masjid-e-Noor mosque, they decided to fundraise for the unit after one of their colleagues needed treatment.

The money will be used to buy a new noninvasive ventilator to be used for our heart failure patients.

Connect Magazine Autumn 2015

The winners of the challenges

Work Out at Work Day Lots of our staff took part in ‘Workout at Work Day’, an event driven by the Chartered Society of Physiotherapy to encourage healthier lives and highlight the importance of building movement or physical activity into the working day.

Lots of our staff pledged to ‘take the stairs’ instead of using the lift and our Physiotherapy team went into work areas to encourage office based staff to do a 10 minute workout at their desk. Lunch time walks were planned on both sites, a smoothie bike was set up and lots of people called into the Education Centres for health checks.

Congratulations Nick Bishop who won all three challenges at Chorley, push ups, squats and rowing! Tracey Dutton had the best times for women in push ups and squats, Marcia Pendlebury had the best time for the women rowing challenge.

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Public visitor to Our Health Day

Our Health Day Public visitor to Our Health Day

Consultant captures ‘picture of health’ Adam McKeown, a Vascular Consultant Surgeon, came second in the British Medical Journal photo competition ‘Picture of Health.’

Adam took the photo at the beach at Waterloo, near Crosby, as Cunard’s three Queen’s cruise ships reunited in Liverpool for the first time in history.

He says: “For me, this image juxtaposes standing still and moving forwards. Standing still provides stability which helps maintain some semblance of order, but if we stand still for too long the world eventually beats you down. Change can be unsettling, but ultimately it is essential for survival.”

Men’s Health The Occupational Health team supported this year’s Men’s Health Week. The team organised promotional stands at both hospitals with experts on hand to help with alcohol issues, smoking, exercise and stress. They also handed out information leaflets on prostate and testicular cancer and advice on self-examination.

Steve Shore, Specialist Physiotherapist, said: “As a bloke, I have to confess that generally the male of the species can be notoriously bad at seeking help for health problems. We often ignore issues, or leave it too late before asking for help.

We sometimes submit our bodies to too much alcohol, smoking, fatty foods; stress and not enough rest and exercise to maintain it, and then don’t seek advice when something is wrong.

So this awareness week was all about offering support to our male colleagues."

We recently hosted the first ‘Our Health’ day for people with learning disabilities, in partnership with Lancashire Care and other local organisations.

The focus of the day was to give service users and their families or carers an opportunity to give feedback on health services, receive information on managing their health and have a health check.

Councillor Alistair Bradley Leader of Chorley Council opened the event and more than 100 people turned up.

The plan is for this to become an annual event so if you would like to get involved in next years’ event please contact Stephanie Iaconianni on ext 7282

Consultant cycles for Baby Beat Consultant Paediatrician Colin Lumsden has taken part in one of the most challenging European events, the ‘Mallorca 312’, in aid of the Baby Beat Appeal. The cycling event involved steep climbs and a 312 mile complete lap of the island.

Colin said “I wanted to support the work that Baby Beat does and as a keen cyclist I wanted to take part in an event which pushes me physically and mentally and it certainly did that. The first half of the event is mountainous which is tough then you finally see the flat road and enter Palma however there’s another 150km to go!”

You can visit Colin’s ‘Just Giving’ page www.justgiving.com/Colin-Lumsden1

Connect Magazine Autumn 2015

Launching the new Health Academy Our new Health Academy brings together education, training and development teams to provide services for our clinical and non-clinical staff and students,as well as providing services for external agencies and clients. This will help us to raise our academic profile, increase engagement with our community partners as well as generate new partnerships and will generate income.

The Health Academy’s four strategic aims are: • To be recognised as the centre of excellence for teaching and training in the North West • To be at the fore-front of educational development and delivery to support the delivery of excellent patient care • Integrate us into the local community through education provision • Working in partnership with others to deliver innovative regional education through entrepreneurial joint ventures

Susan Maxwell, Performance Manager said "The Health Academy will put us on the map as a centre of excellence for education. We want to provide top-class support to staff and students, but also to offer our expertise to build skillsets in the local community and grow our workforce for the future."

Hydrotherapy pool helping people with arthritis Our Integrated Therapy team at Chorley have teamed up with the National Ankylosing Spondylitis Society (NASS), to help people living with arthritis of the spine, to manage their condition using our hydrotherapy pool at Chorley.

The team host sessions at Chorley hospital on Thursday evenings. It is not only a great way to manage the condition but for our patients to also meet other people in the same situation and share experiences.

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Charity football match for BabyBeat Research Midwife Angela Philipson organised and participated in a charity football match raising funds for the Baby Beat Appeal and the Adams Appeal. The Baby Beat team played fantastically well, dribbling and passing with skills that showed they are in the wrong profession (perhaps) and they did it all whilst dressed as babies! Over £1000 was raised

which was split between the two charities.

The funds raised for Baby Beat supported the new research project which is a two year study looking at possible new causes of premature labours and stillbirths and more importantly preventatives.

All the very best of luck to...

Ann Haddon retirement

Danny Fuller retirement

Marie Wilcock retirement

Ann Haddon, Admissions clerk at Chorley Health Records, is retiring, after 39 years of outstanding performance.

Colleagues from Medical Engineering said farewell to Danny Fuller who has retired after 28 years NHS service.

Her team said: “Ann has worked so hard and given so much to this organisation, we will miss her professional expertise, friendly attitude, smile and sense of humour. It’s been a pleasure working with you!”

Danny was employed at Preston from 1994 as a Senior Medical Engineer (Imaging), primarily looking after x-ray and ultrasound equipment.

Presentations were made on behalf of the organisation and from colleagues in both Medical Engineering and Imaging.

Marie Wilcock , dental nurse, is retiring from the oral surgery department after 13 years of dedicated service. Marie will be greatly missed by all of her colleagues and patients. Her fun loving spirit has always been appreciated by everyone around her and she has been a tonic for our oncology patients. Marie will always be remembered for her hard work, honesty, support and loyalty, putting the patient at the heart of all she did; we wish her all the best in her retirement!

Dr Coward retirement

Star Volunteer of the month This month’s star volunteer is John Hodgson.

John has been an active volunteer for Rosemere for over five years, he holds fundraising events at his home for our Valentines Appeal and comes into the office one day a week to update the website and keep it current. He provides valuable support to the staff team at most of Rosemere’s major events and represents the Foundation at cheque presentations and supporter activities across the region. He is our volunteer representative on the Management Committee and he takes photos at events and

Dr Coward, Consultant Physician and Nephrologist, is retiring after 30 years’ service.

He started the renal unit here single-handed in the 1980’s and has developed a huge team and centre over the years with the help of many patients and even some local celebrities!

He has also been prominent nationally in training junior doctors and will be greatly missed.

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John goes above and beyond the call of duty for Rosemere and was awarded the Emily Dibben Volunteer of the Year Award last December in recognition of his selfless dedication to Rosemere over many years, the team would be lost without his support.

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produces show reels of fundraising highlights over the year which is fast becoming the highlight of our supporters night at the end of the year.

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Connect Magazine is printed on sustainably resourced paper

Connect Magazine Autumn 2015

Excellent care with compassion

NHS Staff

Survey 2015

The staff survey is your chance to tell us how we can make a difference.

It’s Fill it in by entirely online 30th Nov Your feedback will be confidential and really does lead to changes and improvements so make sure you fill it in!

This year you will receive an email containing a link to the survey.

Staff Opinion Survey This year’s Staff Survey was launched on Monday 28th September and will close on Monday 30th November 2015. Last year a record number of staff responded (over 2600) and we would love to get that number even higher this time!

For 2015 the survey is running entirely online so that all staff can access the survey via their email account on any PC so keep an eye out for an email from The Picker Institute. We are also

working to introduce the survey via your smart phone or android device using the trust app that you can download for free, all you will need is your assignment (payroll) number which you can find on your payslips.

Your feedback is vital to help make things better for you and our patients so please do complete the survey. Thanks to last year’s feedback lots of changes have already been made, such as

increased visibility of senior managers, running local engagement sessions and producing action plans for areas of concern. So as you can see, your feedback really does make a difference.

Remember that your answers are anonymous!

For any queries in relation to the Staff Opinion Survey 2015 please contact Mike Austin x5924 or michael.austin@lthtr.nhs.uk