

DELEGATE GUIDE
















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QUESTIONS & POLLS
Delegates are invited to post their questions using the online platform slido.
WiFi: Convene | Password: stayconnected Website: www.slido.com
Main Plenary Event code: socialcare
Stream A: Homecare Event code: homecare
Stream B: Care Homes for Older People Event code: chop
Stream C: Adult Specialist Care Event code: specialist
• If you would like to ask a question in person, delegates are asked to wait for the roving microphone and to state their name and organisation
• During the panel sessions the panellists will be asked to offer their views before the debate is opened up to the floor
• During the afternoon streams new slido QR logins will be made













11:00
11:30
AGENDA
Registration & Welcome Refreshments
Welcome and Introduction from the Conference Director
Keynote - Stephen Kinnock MP, Minister for Care
The facts and figures of social care
William Laing, Founder and Executive Chairman, LaingBuisson
Investment in Care - Why is investment in social care a smart bet?
Caryn Donahue, Head of Senior Housing Transactions, Operational Capital Markets, Savills
Kevin Groombridge, Chief Executive, Care Inspections UK
Ali Bahram, Associate Partner, Mansfield Advisors
Bruce Walker, Country Manager, Aedifica
Steve Fergus, Head of Healthcare, Barclays
Networking Break and Exhibitor Showcase
The Changing Face of Regulation - Maintaining momentum while we wait for reform
Hugh Alderwick, Director of Policy, The Health Foundation
Jenni Douglas-Todd, Chair of University Hospitals Southampton
Katrina Hall, Director, Bay Care Group
Andrea Kinkade, Chief Executive Officer, Lifeways
Anna Hart, Partner, DAC Beachcroft
12:25 Lunch and Networking Break
AGENDA
13:25
13:25 STREAM A STREAM C
Homecare - Keynote: Home is where the future of care begins
Dr Jane Townson, CEO, Homecare Association
Dr Jane Townson OBE’s keynote will reflect on the current state and future direction of homecare in the UK Delegates will gain insight into the challenges facing providers and the opportunities to build a system that enables people to live independently, safely, and with dignity in their own homes for as long as possible
13:25 STREAM B
Care Homes for Older People - Keynote: Residential care reimagined
Palvi Dodhia, Co-founder and COO, Serene Care
Jay Dodhia, Co-founder and CEO, Serene Care
Emerging leaders in the care sector will put a spotlight on the urgent issues facing residential care for older adults. This keynote will challenge delegates to think critically about the future, setting the tone our Care Homes for Older People stream, discussion, and action across workforce, commissioning, provision, and care outcomes and including how technology is changing care
Adult Specialist Care - Keynote: Fixing the gaps in care for working-age adults
Peter Kinsey, Chair and Chief Executive, Iris Care Group
This keynote sets the tone for an afternoon of discussion on some of the most pressing and underexplored challenges in social care. Drawing on decades of lived and professional experience, Peter provides a strategic view of the current system for working-age adults and outlines potential solutions to the issues we face. Delegates will gain clarity on where the system is working, where it is falling short, and how we can collectively do better.
AGENDA
13:40
13:40 STREAM A STREAM C
Homecare - How we support and protect our homecare workforce
Kathryn Faulke, Author, Every Kind of People
Tim Gooder, Partner, DAC Beachcroft LLP
Gavin Edwards, Head of Social Care, UNISON
Mark Russell-Smith, Director of International Operations, AI Dimension
Sharon Lowrie, CEO, Be Caring
Care workers are the backbone of a homecare service, yet their working conditions do not always help them to give the best quality care This panel will explore how providers and policymakers can work together to uphold employment rights, improve conditions, and build a more sustainable and valuedriven workforce. Delegates will hear from experts from the trade union sector, from a legal background and from care workers on what needs to change.
13:40 STREAM B
Care Homes for Older People - Building care homes that meet rising needs and rising expectations
Jenny Pattinson, CEO, Nightingale Hammerson
Nitesh Somani, CEO, Kara Healthcare
Prof. Deborah Sturdy CBE, Chief Nurse for Adult Social Care, DHSC
Jemma Gillson, Partner, DAC Beachcroft
Jeremy Richardson, CEO, Avery Healthcare Group
As more care is delivered at home, the role of residential settings is changing. In this session, a panel of experienced leaders and sector specialists explore how care homes can adapt to support increasingly complex needs and align more closely with the opportunities due to an evolving health system Delegates will gain strategic insight into what’s driving change and what it means for the future of care home provision.
Adult Specialist Care - Where’s the leadership for working age adult care provision?
Sarah Maguire, CEO, Choice Support
Michael McKessar, Chief Executive Officer, Voyage Care
Aisling Duffy, Chief Executive, Certitude
Anna Severwright, Co-Convener, Social Care Future
James Bullion, Interim Chief Inspector of Adult Social Care and Integrated Care, CQC
Louise Watson-Jones, Consultant, DAC Beachcroft
In a sector where accountability is often fragmented, leadership can feel elusive. This panel brings together senior voices from care providers and local authorities, and people with lived experience to examine where leadership of the sector is being established
14:35
AGENDA
Networking Break and Exhibitor Showcase
15:05 STREAM A
Homecare - InConversation: Creating care partnerships that work
Tim Wilson, MD, Assist Care Group
This InConversation session offers a rare joint perspective from both sides of the commissioning relationship Focusing on fair pay, workforce sustainability, and the rising demand for care, it explores how providers and commissioners can better align their goals to deliver consistent, high-quality support. Delegates will gain practical insights to strengthen collaboration and outcomes.
15:05 STREAM B
Care Homes for Older People - InConversation: Designing care that’s shaped by real experience
Michael Maslinski, Expert by Experience
Damian Green, Chair, Social Care Foundation
A rare and powerful perspective on care home life, this conversation draws on Michael’s experience of having lived in a care home to highlight the realities of residential care from the inside Delegates will gain honest reflections on what worked, what needs to change, and how providers can design care that is truly focused on the person.
15:05
STREAM C
Adult Specialist Care - InConversation: How to produce better outcomes through better collaboration
James Allen, Chief Executive Officer, National Care Group
Stephen Watt, Commissioning Manager, Essex County Council
This candid conversation brings together a care provider with a commissioner. With rising demand and limited resources, how can both sides work together more effectively? Drawing from real-world experience, this session offers practical strategies to foster shared accountability, stronger partnerships, and better outcomes for people drawing on care and support.
AGENDA
15:25
15:25 STREAM A STREAM C
Homecare - Regulators, robots and real care: Where does quality live now?
Kev Popat, Owner, Right at Home Solent
Jonathan Gardner, CEO, Bluebird Care
Hannah Morgan, Chief Executive Officer, CareBrain
Sanjeev Kaushal, Executive Director for Care and Quality, Home Instead
Emma Pearson, Chief Executive Officer, Helping Hands Home Care
As regulation evolves and digital tools become more embedded in care delivery, providers are navigating a new landscape where effectiveness, efficiency and quality no longer rely solely on the input of a regulator This lively panel explores how technology such as AI-supported tools can support high quality care and ensure quality. It will lead delegates on a journey to humancentred, safe, and effective practices during a time of regulatory transition
15:25 STREAM B
Care Homes for Older People - Smart systems for improved care: Harnessing innovation for impact
Chris Hart, Analytics & Strategy Director, Lottie
Ian Corrigan, Commercial Director, CoolCare
Dr Michelle Tempest, Partner, Candesic
Katie Thorn, Project Manager, Digital Care Hub
Ernie Graham, Founder & Owner, Graham Care Group
Digital tools are transforming the way care is delivered, but what does that really mean on the ground? In this session, sector innovators and tech leaders share real-world examples of how technology is improving care quality, enabling better decisions, and changing the expectations of providers, professionals and families alike
Adult Specialist Care - Where’s the leadership for working age adult care provision?
Holly Spiers, Chief Executive Officer, Walsingham Support
Paula Braynion, Managing Director, Future Directions CIC
Brian White - Chief Immigration Officer, Home Office
Dean Thomas - Criminal Investigation Officer, Home Office
Yvonne Hall
This powerful session examines how individuals and organisations respond when faced with a crisis. From a mother’s personal story of how she got the care her son needed, to a care provider navigating a modern slavery crisis, these stories reveal hard-won insights into resilience, advocacy, and reform. Delegates will leave with a renewed understanding of crisis management, risk, and leadership under pressure.
AGENDA
16:15
16:15 STREAM A STREAM C
Homecare - Bringing it all together: A stream-wide summary
Daisy Cooney, Head of Policy, Practice and Innovation, Homecare Association
This closing reflection brings together the key themes of the Homecare stream, insights, and priorities from the day’s discussions.
16:15 STREAM B
Care Homes for Older People - Bringing it all together: A stream-wide summary
Fraser Rickatson, Policy Manager, Care England
This closing reflection brings together the key themes of the Care Homes for Older People stream, insights, and priorities from the day’s discussions
Adult Specialist Care - Bringing it all together: A stream-wide summary
This closing reflection brings together the key themes of the Adult Specialist Care stream, insights, and priorities from the day’s discussions
16:25 Networking Drinks Reception
Carole Edmond, Founder & CEO, Glassmoon











-SPEAKERS-
Aisling Duffy - Chief Executive, Certitude
Aisling’s career began as a support worker, supporting people with profound and multiple learning disabilities. She first established a group where people with learning disabilities co-produced and informed how an organisation works in the early 1990s, setting her leadership style as a CEO At Certitude, Aisling continues to champion initiatives that enable people with learning disabilities, autism and mental health support needs to have choice and control over their lives supported by talented, engaged and valued team members. Aisling is an experienced strategic director and has served as a Trustee on charity boards over the past 10 years and is currently on the board of Shared Lives Plus In 2022, Aisling was awarded the Lifetime Achievement Award at the National Learning Disability and Autism Awards
Ali Bahram - Associate Partner, Mansfield Advisors
Ali Bahram joined Mansfield Advisors in 2018 and has worked on projects across all of Mansfield’s verticals including healthcare provision, life sciences and pharma, veteinrary and social care Social projects include elderly care homes, homecare, specialist care and children’s specialist schools. He recently finished a secondment in the Operational Capital Markets division at Savills with a focus on healthcare. Prior to joining Mansfield, Ali completed his B.A. in Chemical Engineering at the University of Cambridge
Andrea Kinkade - Chief Executive Officer, Lifeways
Andrea is an experienced and driven Chief Executive with a strong track record in leading business growth and transforming operational performance within the healthcare sector Andrea has spent the last decade working in health and social care, having previously occupied roles at Independence Homes Ltd, where she was a Managing Director, and Active Care Group as CEO More recently Andrea has held the position of Co-Founder and CEO at Innovate Care Group, a complex care services provider.
Anna Hart - Partner, DAC Beachcroft
Anna is a Partner at international law firm, DAC Beachcroft, specialising in advising on regulatory compliance and enforcement within the health and social care sector Anna is well versed in understanding CQC’s multi layered role as a regulator and in helping clients navigate and understand the law and the practical impact that it has on their organisation, including managing compliance risks in the context of investment and transactions.
Anna Severwright - Co-Convener, Social Care Future
Anna is a qualified doctor, no longer working in clinical practice, she now combines her lived experience of disability and social care with her professional expertise, to positively change social care. She has various roles which include being a convenor of the Social Care Future movement which is all about disabled and older people being able to live the lives they want to live, also, being a special advisor to the House of Lords adult social care committee and a commissioner on the Archbishop’s Reimaging Care Commission and previously was co-chair of the Coalition for Collaborative Care.






-SPEAKERS-
Brian White - Chief Immigration Officer, Home Office
Brian White is a seasoned Chief Immigration Officer with the Home Office’s Criminal & Financial Investigations (CFI) team, specialising in complex immigration-related crime Since joining the UK Immigration Service in 2001, he has served at major UK ports and transitioned to Immigration Enforcement in 2005 From 2009 to 2011, Brian worked as a specialist Immigration Advisor in Iraq, gaining frontline international experience. Based in Liverpool since 2014, he plays a vital role in disrupting serious organised immigration crime, bringing over two decades of operational and investigative expertise to the UK’s immigration system.
Bruce Walker - Country Manager, Aedifica
Bruce has built a distinguished career in property and healthcare investment, beginning in Corporate Finance at Johnson Fry and Brown Shipley, before serving as Corporate & Finance Director at FairBriar plc. He was Finance Director at Ashley House plc, leading its 2007 flotation, and later founded AH Medical Properties plc, the sector’s top-performing healthcare portfolio prior to its acquisition by Assura. As founder of Layland Walker Ltd, Bruce oversaw asset management of 100 care homes for Lone Star, later acquired by Aedifica in 2021 He is also a trustee of Rackets Cubed and former Chair of Greene Light Stage plc
Carole Edmond - Founder & CEO, Glassmoon
Carole is the CEO of Glassmoon group, which includes Glassmoon Services and Nell Homes, who provide specialist support services and accommodation for young people with autism and learning disabilities to successfully live fulfilling lives in the community Glassmoon Strategies and Digital provide an innovative tech-enabled platform focusing on inclusion, belonging and wellbeing.
Caryn Donahue - Head of Senior Housing Transactions, Operational Capital Markets, Savills
Caryn Donahue is Head of Senior Housing Transactions at Savills, where she leads a 14-strong Healthcare & Senior Living team within the Operational Capital Markets division With deep transactional expertise across the UK, Europe, and the US, she advises operators, developers, and investors on acquisitions, disposals, funding, and joint ventures Caryn’s global experience shaped by senior roles at Cushman & Wakefield and J.P. Morgan gives her a unique perspective on the evolving healthcare and senior living real estate market Under her leadership, Savills has built one of the UK’s most respected advisory platforms in the sector.
Chris Hart - Analytics & Strategy Director, Lottie
Chris leads Analytics & Strategy at Lottie, using data to improve outcomes for care seekers and help the business grow in the right direction He has a background in consumer-facing technology across automotive, proptech, and care, and has worked in both consulting and analytics roles. Chris is passionate about using data and technology to drive meaningful change in the social care sector.

Rising fees, fewer homes. What’s next for the care homes for older people market?


Care Homes for Older People
UK Market Report 35th Edition
Stay ahead of market shifts with LaingBuisson’s 35th edition of the Care Homes for Older People UK Market Report. Featuring the latest market value, fee trends, sector consolidation, leading operators, and investment outlook.
This year’s edition explores the impact of rising care costs, National Living Wage uplifts, and the shift towards premium pricing, as well as the growing dominance of larger providers.
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£1,355 Printed hard copy report
£4,095 Multi-user license plus Excel data workbooks Hard copy available on request
LaingBuisson is the chosen provider of





-SPEAKERS-
Daisy Cooney -Head of Policy, Practice and Innovation, Homecare Association
Daisy Cooney is Head of Policy, Practice, and Innovation at the Homecare Association. Her policy team works across key policy areas for the homecare sector in the UK including regulation, financial sustainability and commissioning, integrated care, innovation and workforce development. Daisy has a particular interest in palliative and end of life care and Fair Pay Agreements for social care
Damian Green - Chair, Social Care Foundation
Rt Hon Damian Green Chair of the Social Care Foundation
Damian Green’s interest in social care dates from his period in Parliament, when he chaired the All-Party Parliamentary Group on Adult Social Care between 2019 and 2024. He also chaired the APPG on Longevity in the same period, which dealt with many issues involving older people, including how to minimise the burden of care He was the MP for Ashford between 1997 and 2024 His Ministerial career included being First Secretary of State (Deputy Prime Minister) in 2017, and before that Secretary of State for Work and Pensions, Minister for Policing, Criminal Justice and Victims, and Immigration Minister.
Daniel Casson - Conference Director, LaingBuisson
Daniel is a digital transformation and partnership building consultant He works with social care organisations, local authorities and health to enhance digital strategy His area of interest is value creation at the heart of innovations in care He is part of the Digital Social Care Team working on the NHS Digital-financed programme to support care providers on their digital journey, and digital transformation advisor at Care England. He has worked closely with NHS Digital in guiding providers through the DSPT process and is currently working on systems to help care providers accredit their own domain names as secure in communication tool.
Dean Thomas - Criminal Investigation Officer, Home Office
Dean Thomas is a seasoned Criminal Investigator with the Home Office’s Serious and Organised Crime Team, bringing over eight years of frontline and strategic experience within the criminal justice system. His career began in the Prison Service, where he rose through the ranks from Prison Officer to Offender Manager, developing a strong foundation in offender management and rehabilitation. Dean later transitioned to the Home Office, where he has specialised in investigating complex and serious crimes, including high-harm organised crime and immigration-related offences. In his current role as a T/Chief Immigration Officer, Dean leads a dedicated team of investigators tackling high-priority criminal cases. Known for his leadership, operational insight, and commitment to justice, he plays a key role in safeguarding communities and upholding the rule of law
Prof. Deborah Sturdy CBE - Chief Nurse for Adult Social Care, DHSC
Deborah was appointed as the first Chief Nurse for Adult Social Care in 2021. She has held a number of previous roles including senior posts in practice, research and policy, in both social care services and the NHS She was appointed the expert nurse on the Gosport Independent Panel the report of which was laid before Parliament in 2018 She holds three Visiting Chairs in Nursing at Manchester Metropolitan and Buckinghamshire New Universities and Coventry University Deborah has written numerous papers for publications and presented at national and international meetings She was awarded a CBE in the 2022 Honours list and an OBE in the 2017. She is a Fellow of the QNI and RCN and received the British Geriatric President’s Medal for her contribution to older people nursing the first nurse to receive this. She was awarded an honorary doctorate for her contribution to nursing in July 2023 from Buckinghamshire New University, She is a Fellow of both the Queen’s Nursing Institute and Royal College of Nursing





-SPEAKERS-
Emma Pearson - Chief Executive Officer, Helping Hands Home Care
Emma Pearson is the Chief Executive Officer of Helping Hands, the UK’s most trusted provider of privately-funded homecare. With a strong track record in health and social care leadership, Emma is dedicated to delivering high-quality, compassionate care that helps people live well in the homes they love. Previously CEO of Achieve Together, she has held executive and non-executive roles across education, health, and social care. Recognised in the 2024 EY UK SuperScalers report, Emma continues to shape the sector through her purpose-driven leadership and focus on growth and customer experience
Ernie Graham - Founder & Owner, Graham Care Group
Ernie initial trained as a Mechanical Engineer and then, following an MBA, spent eight years in marketing with Shell In 1996, he and his wife (a GP) bought their first care home and, since then, they have developed the Graham Care Group which now owns and operates purpose-built homes for over 600 residents in Surrey and Kent They are currently developing a number of new homes and retirement living schemes while also undertaking a major digital transformation programme throughout the organisation This transformation programme aims to create highly personalised services for residents with new levels of transparency and to introduce “real time compliance management” to ensure on-going consistency in the quality of the services provided
Fraser Rickatson - Policy Manager, Care England
Fraser Rickatson is Policy Manager at Care England, the leading voice for independent adult social care providers in England. He plays a central role in shaping national policy, advocating for sustainable funding, fair workforce conditions, and long-term reform Fraser works closely with government, MPs, and the media to ensure care providers’ challenges and priorities are understood at the highest levels Passionate about strengthening the sector, he leads efforts to equip providers with the tools to influence change, while championing highquality, well-funded care across the country
Gavin Edwards - Head of Social Care, UNISON
Gavin Edwards has been with UNISON since 2007, working in a variety of roles at the union’s national office In late 2019, Gavin became head of social care He negotiates on behalf of care workers with employers, co-ordinates care policy across the union's regions and heads up the campaign pushing for a national care service in England Gavin is also the lead for UNISON on the negotiations that will lead to a fair pay agreement in care. UNISON is the largest union in the adult social care sector
Hannah Morgan - Chief Executive Officer, CareBrain
Hannah Morgan is the CEO of CareBrain, an organisation that brings together care and digital experts to develop AI-powered solutions for the care sector
With over a decade of experience leading care services, she previously served as COO and Registered Manager of a large national 5* Outstanding homecare provider. A champion of innovation in social care, Hannah is committed to ensuring AI enhances - not replaces - the human touch, tackling operational challenges while empowering those who deliver and receive care, and driving significant efficiencies for care providers.


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-SPEAKERS-


Holly Spiers - Chief Executive Officer, Walsingham Support
Holly is Chief Executive of Walsingham Support, bringing over 20 years of leadership experience in the not-for-profit Health and Social Care sector. With lived experience of complex needs, she is passionate about co-creating personalised support that empowers people with learning disabilities, autism, and complex needs to lead fulfilling lives. Since joining in 2022, Holly has focused on placing the people Walsingham supports at the heart of decision-making, while championing equality and inclusion. She also serves on the Board of Leonard Cheshire Disability and lives in Kent with her two children
Hugh Alderwick - Director of Policy, The Health Foundation
Hugh is Director of Research and Policy at the Health Foundation, leading work on NHS and social care reform. With a PhD in health services research, he has published extensively on health and social care integration in the UK and internationally A former Harkness Fellow at UC San Francisco and Berkeley, his U.S. research explored how health systems address social and economic needs. Hugh previously worked at The King’s Fund and PwC, advising government and NHS leaders. He brings deep expertise in health policy, system reform, and person-centred care Hugh is Director of Research and Policy at the Health Foundation, leading work on NHS and social care reform With a PhD in health services research, he has published extensively on health and social care integration in the UK and internationally A former Harkness Fellow at UC San Francisco and Berkeley, his U.S. research explored how health systems address social and economic needs Hugh previously worked at The King’s Fund and PwC, advising government and NHS leaders. He brings deep expertise in health policy, system reform, and person-centred care.


Iain Corrigan - Commercial Director, CoolCare
Iain has been a high achieving sales professional for over 20 years, he has been at CoolCare for 5 years and leads a team of sales and account professionals nurturing profitable and long-term business relationships with CoolCare’s care home customers. He is highly motivated and results-oriented, always with a keen eye for continuous improvement and helping customers get the most from their business operations
James Bullion - Interim Chief Inspector of Adult Social Care and Integrated Care, CQC
James Bullion joined CQC as Interim Chief Inspector of Adult Social Care and Integrated Care in June 2023. James was previously Executive Director of Adult Social Services at Norfolk County Council He was also a member of the Norfolk and Waveney Integrated Care Board As president of the Association of Directors of Adult Social Services (ADASS) in 2020-21, James supported and advocated for people using care during the pandemic He has also been the ADASS representative supporting the development of our new assessments of local authorities James has been working with the Department of Health and Social Care on their plans to ensure people can leave hospital when they are well enough to do so.


Can homecare and supported living services match the increasing demand?

UK market report sixth edition Homecare and Supported Living
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LaingBuisson is the chosen provider of independent sector healthcare market data to the UK Government’s Office for National Statistics.





-SPEAKERS-
James Allen - Chief Executive Officer, National Care Group
James is an authentic leader with a distinguished career that began in local government and NHS roles, where he spearheaded social care transformation initiatives With a wealth of experience and exceptional leadership skills, James joined National Care Group (NCG) in 2019 as Chief Executive Officer. Under his guidance, NCG has emerged as the fastest-growing social care provider in the UK (Alantra 2020), earning recognition as HealthInvestor’s Complex Care Provider of the Year 2022 Recognised for his sector expertise, James was invited to join the Care England Board as a Trustee in 2021 In this capacity, he actively contributes to shaping the future of social care and championing collaborative partnerships with stakeholders
Dr Jane Townson - CEO, Homecare Association
Jane is CEO of the Homecare Association (formerly known as UKHCA) She has extensive experience in the social care, health, housing and technology sectors. Chairman of Kraydel; formerly CEO Somerset Care Group; and Chairman YourLife (JV with McCarthy & Stone). Jane’s first career was in international leadership roles in research and development in ICI, AstraZeneca and Syngenta, where she was Global Head of Bioscience Research She then established her own business providing consultancy and training on the link between lifestyle factors and public health, working with private individuals and public sector organisations.
Jay Dodhia - Co-founder and CEO, Serene Care
Jay is a CFA charter holder and co-founder/ CEO of Serene Care, whose mission is to revolutionise social care ensuring great quality care is affordable to all He is applying his extensive property, finance and tech experience to do so having started his career in M&A/ investment banking at Goldman Sachs before working within private equity real estate and property development. Along with Palvi Dodhia (co-founder/ COO), they have used their complementary skills to build Serene Care into an award-winning boutique care home owner-operator that specialises in improving the lives of elderly residents who may have Dementia
Jemma Gillson - Partner, DAC Beachcroft
Jemma Gillson is a Partner at DAC Beachcroft, specialising in mental health and capacity law. She regularly advises care providers, NHS bodies, and regulators, and has extensive experience appearing before the Mental Health Tribunal and the Court of Protection. Jemma is known for her practical, insightful approach to complex legal challenges in health and social care
Jenni Douglas-Todd - Chair of University Hospitals Southampton
Jenni has been Chair of University Hospital Southampton NHS Foundation Trust since the summer of 2022 and of Portsmouth Hospitals University NHS Trust and the Isle of Wight Trust since 1 April 2025. Jenni has held senior roles in both public service and healthcare, beginning her career in the probation service before joining the civil service at the Home Office, where she spent four years. Subsequently she became director of policy and research for the Independent Police Complaints Commission In 2012, Jenni became Chief Executive and monitoring officer for the Hampshire Police and Crime Commissioner, following on from holding that role with Hampshire Police Authority Her Non-Executive roles have included the General Dental Council (Investigative Committee Chair), the Judicial Conduct Investigating Office, plus a cricket portfolio She also served as Chair of the Dorset Integrated Care System until the end of March 2025.


● This edition of the Care Cost Benchmarks toolkit reveals funding shortfalls, providing the data needed to address gaps in residential and nursing care fees.
● Gain a better understanding of care costs with this fully interactive toolkit, offering a detailed breakdown of care home costs across England and Wales, including projections for 2025/26.
● Built on 20 years of care home cost analysis, this toolkit equips commissioners, providers, and policymakers with the right data.





-SPEAKERS-
Jennifer Pattinson - CEO, Nightingale Hammerson
Jenny Is the CEO of Nightingale Hammerson, a Charity that provides Residential, Nursing, Dementia and end of life care to over 250 people across their two Nursing Homes in London With 15 years’ leadership experience in Adult Social Care, 11 of which were at a senior level with the Care Quality Commission (CQC), the Health and Social Care Regulator, Jenny is passionate about ensuring every person living in Care Homes experience the best quality of life possible. Jenny represents Nightingale Hammerson on the Board of Care England
Jenny is also an elected Councillor and Cabinet Member at Watford Borough Council; responsible for the Housing and Well-being Portfolio. She chairs the steering group for Dementia Friendly Watford, the Health and Well-Being Forum Jenny sits on the boards of Watford Citizens Advice Bureau and Watford Community Housing and is Co-Chair of Governors at her local infant school
Jeremy Richardson - CEO, Avery Healthcare Group
Jeremy Richardson became CEO of brighterkind in 2014 and was appointed as Chief Executive for the whole Four Seasons Health Care Group in December 2019 Jeremy came into care from the hospitality sector where he held a number of senior positions including Executive Chairman at Menzies Hotels, Main Board Director at Bourne Leisure, owner of Haven Holidays and founder of Kew Green Hotels, a business he and a colleague built from start up to become one of Europe’s leadinghotel franchise companies owning and operating 26 hotels under a number of brands such as Holiday Inn, Crowne Plaza and Courtyard by Marriott Jeremy started his career in venture capital with NatWest Ventures, now Bridgepoint and as a consultant at international strategy consultants Bain & Co Jeremy is also a Non-Executive Director at the Goodwood Estate
Jonathan Gardner - CEO, Bluebird Care
Jonathan has 30 years of experience in the healthcare services sector have led businesses across pharmacy, optometry, audiology, dentistry and beauty aesthetics. He has been CEO for Bluebird Care across the UK, Ireland and International markets since 2023 .
Kathryn Faulke - Author, Every Kind of People
Kathryn Faulke is an ex-NHS clinician, a mum of three, a writer and a care worker. A runner up in the Wasafiri International New Writing Prize and winner of the Mslexia Memoir of the Year, her first book,Every Kind of People, was published in 2024 and was a BBC Radio 4 Book of the Week and Listeners’ Choice for that year It tells of the challenges, joy, and satisfaction that Kathryn found in homecare work when she first took it up as a profession Kathryn is currently working on a writing project that explores the transformative experience of bringing nature into the lives of those living in nursing homes and continues to work in care in her native Norfolk
Katrina Hall - Director, Bay Care Group
Katrina is the Owner and Managing Director of Bay Care Ltd, a leading care provider with over 350 staff Starting her career at 14, she founded Bay Care at 23 to deliver compassionate, person-centred care. A passionate innovator, Katrina also designs tech solutions for the sector and drives change through national initiatives She plays an active role in Providers Unite and the National Care Association, advocating for reform and collaboration. Her relentless focus on excellence, innovation, and sustainability continues to shape a stronger future for health and social care.





-SPEAKERS-
Katie Thorn - Project Manager, Digital Care Hub
Katie Thorn is the Digital Engagement Manager at the National Care Association and project manager for the Digital Care Hub (formerly Digital Social Care)
The Digital Care Hub is a partnership project between members of the Care Provider Alliance and funded by NHS England and the Department of Health and Social Care For social care providers, by social care providers we provide guidance and support on adult social care technology.
Katie has a background working in nursing homes as both a carer and in operations and, since 2016, has specialised in technology implementation and data protection across a range of adult social care settings.
Katie has been recognised for her work supporting care providers by receiving The Woman in Tech award at the Women Achieving Greatness in Social Care (WAGS) awards (2022) and the NHS England Award in the Public Service Category of the National Cyber Awards (2023).
Kev Popat - Owner, Right at Home Solent
Kev is the Co-Founder and Managing Director of Right at Home Solent, delivering high-quality home care across Fareham, Gosport, and Southampton Since launching in 2015 with his wife Amy, they’ve supported over 2,000 families and built a team of more than 130 staff Rated Outstanding by the CQC in every inspection, Kev’s approach is deeply personal shaped by his Gran’s advice and rooted in compassion. From back-office operations to hands-on care, Kev remains actively involved He and Amy have received multiple accolades, including the BFA Franchise of the Year award.
Kevin Groombridge - Chief Executive, Care Inspections UK
Kevin Groombridge runs ‘Care Inspections UK’, the UK’s only registered inspection body for care homes He has developed evidence-based inspection methods aimed at continuously improving care homes. His academic research focuses on enhancing care quality through integrated, evidence-based systems involving studies in various countries. He led the team that developed the standard for adult residential care - BS806:2019 He chairs the working group developing an international standard, & Care Quality for Older Persons at Home and in Care Facilities. ISO25557, & to be published in late 2025.
Louise Watson-Jones - Consultant, DAC Beachcroft
Louise is a Consultant at international law firm DAC Beachcroft specialising in advising on commercial issues within the health and social care sector Louise delivers practical commercial advice to her clients on complex and strategic arrangements as well as on day to day contracting and governance issues
Mark Russell-Smith -Director of International Operations, AI
Dimension
Mark Russell-Smith is Director of International Operations at AI Dimension, a Finnish company revolutionising homecare logistics through AI-powered optimisation With experience across European care systems since 2015, Mark leads projects that transform workforce planning, improve care quality, and cut CO₂ emissions A NHS Innovation Accelerator Fellow, he’s helping UK services adopt smarter, more sustainable models of homecare delivery Under his leadership, AI Dimension has delivered around 100 Strategic Optimisation projects, reshaping how care is organised and ensuring that workforce capacity is used effectively to meet rising demand.





-SPEAKERS-
Michael Maslinski - Expert by Experience
Michael Maslinski represents the voice of a resident, having lived in a care home for 9 years to be with his late wife, Maggie, who had advanced dementia. From within the home, he closely supervised her care and medical treatment and has a rare perspective on the service given by the home and other health professionals He is writing a book to share his experience for the benefit of others involved in care and proposing some significant reforms, particularly in the management of risk. Prior to retirement, Michael ran a strategic consultancy advising banks and financial institutions around the world
Michael McKessar - Chief Executive Officer, Voyage Care
Mike McKessar is Chief Executive Officer at Voyage Care, the leading provider of specialist care and support to working adults with learning disabilities, autism, brain injuries and other complex needs. Mike is an experienced and highly regarded leader in the social care sector having previously been Chief Commercial Officer at HC-One. Prior to this he was Commercial Director at Sunrise Senior Living and spent nine years at Bupa in various roles, including leading Bupa’s medical travel insurance business in Copenhagen and as Strategy Director for the global division. Mike holds a Masters of Public Administration from Columbia University and London School of Economics
Dr Michelle Tempest - Partner, Candesic and Advisor,
Care England
Dr Michelle Tempest worked as a hospital doctor for over a decade. She is partner in a strategy consultancy company, Candesic, who deliver R&D level insight with CEO level clarity in specialist sectors – life sciences, healthcare, digital, medtech and education She edited a book called ‘The Future of the NHS’ and is author of ‘Big Brain Revolution: Artificial Intelligence – Spy or Saviour’. She is a Cambridge Angel investor, mentors Femtech and Ed-tech start-ups and is on the digital council at the Royal Society of Medicine
Nick
Somani
- CEO, Kara Healthcare
Nick is the CEO, visionary, and driving force behind Kara Healthcare’s rapid growth—expanding by eight homes in a year and safeguarding over 400 jobs. A respected industry voice, he regularly shares insights at leading events and on podcasts. His leadership blends innovation, compassion, and resilience, setting a benchmark for delivering exceptional care in the sector
Paula Braynion - Managing Director, Future Directions CIC
Paula has been the Managing Director with Future Directions CIC since it was founded Previously worked as Director of Operations, Deputy Chief Executive and Director of Nursing in the NHS, Paula is passionate about ensuring Future Directions is a values led organisation, with these values lived out at every level of the organisation. Paula believes that living out the values will make a real positive difference to peoples’ lives. She worked as a Nurse Therapist and Nurse Consultant in medium and low secure care for a number of years Then she moved to Pennine Care as Deputy Director of Nursing and was appointed as Service Director, Specialist Services in rehabilitation and high support, CAMHS and drug and alcohol services in 2007.





-SPEAKERS-
Palvi Dodhia - Co-founder and COO, Serene Care
Palvi Dodhia is the Co-Founder and Chief Operating Officer of Serene Care, an award-winning boutique care home owner-operator dedicated to delivering high-quality, affordable care. With a background in healthcare operations and a passion for improving the lives of older people, particularly those living with dementia, Palvi plays a central role in shaping Serene Care’s resident-focused approach Working alongside her husband and co-founder Jay, she brings complementary expertise to the leadership team, helping grow Serene Care into a respected name in the sector through a commitment to compassion, innovation, and operational excellence
Peter Kinsey - Chair and Chief Executive, Iris Care Group
Peter has over 35 years of experience supporting people with learning disabilities and mental health needs across the voluntary, independent, NHS, and social services sectors Formerly Chief Executive of CMG, he led its turnaround and successful sale to AMP Capital in 2018. Peter has overseen major change projects, including hospital closures and national quality initiatives like the Reach Standards and Driving Up Quality Code. He currently chairs Care England’s Learning Disability Group, sits on the board of Learning Disability England, and works as a consultant specialising in M&A, quality improvement, and executive coaching in health and social care.
Sanjeev Kaushal - Executive Director for Care and Quality, Home Instead
Sanjeev leads innovation at Home Instead UK, advancing healthcare at home through tech integration, easing NHS pressure, and supporting long-term conditions With 20 years in healthcare, he’s shaped pharmacy, cancer care, and national services. He also works with Government to expand social care and build strong career paths for carers
Sarah Maguire - CEO, Choice Support
Sarah has dedicated her career to supporting people with learning disabilities and their families, beginning in the 1980s by helping individuals move out of long-stay institutions. With a background in frontline support, service management, and training, she played a key role in the growth of Choice Support from a local organisation to a national provider. As CEO, she championed inclusion, safeguarding, and community connection, ensuring people with disabilities had a voice in leadership and quality Now retired, Sarah remains active as Chair of Learning Disability England and Trustee of Access Social Care
Sharon Lowrie - Chief Executive, Be Caring
Sharon Lowrie is the Chief Executive of Be Caring and is passionate about creating a culture where people are truly valued and empowered to make a difference With a professional background in finance, Sharon brings strategic oversight and a strong focus on making the most of available resources to deliver impact across the organisation. Her leadership is centred on recognising the vital role of the care workforce - ensuring they are respected, supported, and developed. Under Sharon’s guidance, Be Caring continues to grow as a forward-thinking, employee-owned social enterprise, committed to delivering high-quality care and being a genuinely great place to work
-SPEAKERS-





Stephen Watt - Commissioning Manager, Essex County Council
Stephen has over 20 years local government experience. For the last 6 years he has been an Adult Social Care Commissioning Manager in Essex His current focus is on ensuring personalisation, coproduction and lived experience are at the heart of the social care offer His work focuses on Direct Payments, Individual Service Funds and providing a personalised care and support market.
Stephen Kinnock - Minister For Care, DHSC
Stephen Kinnock was appointed Minister of State for Care at the Department of Health and Social Care on 8 July 2024. He was elected as the MP for Aberafan Maesteg in July 2024. As Minister of State for Care he is responsible for adult social care, primary care, community health, discharge, integration, end of life and palliative care and disabilities and SEND.
Steve Fergus - Head of Healthcare, Barclays
Steve joined Barclays in 2019 and was appointed Head of Healthcare in 2020 With over 15 years experience within Corporate Banking, he has undertaken roles ranging from leverage finance to client coverage with his focus being purely on Healthcare over the past 7 years The Barclays Healthcare team supports a wide-ranging client base with their dedicated specialist approach, industry knowledge, and sector-specific products and services
Tim Gooder - Partner, DAC Beachcroft LLP
Tim is a Partner at international law firm, DAC Beachcroft, specialising in employment law for the healthcare sector Tim’s non-contentious work includes setting up shared services arrangements, advising on staff transfers and supporting clients with day to day workforce queries He has a considerable amount of tribunal litigation experience covering the full range of issues from holiday pay and contractual disputes to complex discrimination and whistleblowing claims
Tim Wilson - MD, Assist Care Group
Tim Wilson is a passionate advocate for workers’ rights and integrity in the care sector. A homecare provider since 2009, he took his family’s franchise independent, growing it through acquisition With a background in media and global tech, Tim brings sharp insight to systemic issues. He is a fierce critic of unethical practices like tax and labour rule avoidance, arguing they erode trust and fairness As an expert by experience for a Local Authority, he holds regulators accountable and champions ethical recruitment, compliance, and sustainable, high-quality care for all

William Laing - Founder and Executive Chairman, LaingBuisson
William is an economist, and the driving force behind LaingBuisson After graduating from the London School of Economics (BSc Econ) he began his career as an Economist with the Association of the British Pharmaceutical Industry. He subsequently moved to the ABPI sponsored Office of Health Economics where he was appointed Deputy Director He left at the end of the 1970s to set up Laing & Buisson (now known as LaingBuisson)
William is viewed by many as the leading commentator on independent health and social care the UK His comments on sector issues are regularly sought by the media, he is frequently invited to speak at conferences and to participate in ‘think tank’ committees and he has been called to give evidence to the House of Commons Health Select Committee on several occasions. William continues to edit several of LaingBuisson’s annual reports on social care markets, including Care Homes for Older People, Adult Specialist Care and Homcare and Supported Living. He is also actively engaged in consulting work for central and local government clients, providers and investors

Yvonne Hall is a dedicated mother of four and a passionate advocate for children and young people with additional needs For nearly 20 years, she has been a full-time carer for her son Liam, championing his rights and wellbeing throughout his life Her lived experience of navigating the care system, and witnessing both the challenges and triumphs her family has faced, fuels her commitment to supporting others in similar situations Yvonne draws strength from her faith and is an active member of her local church community, where she contributes through children’s ministry and public speaking at Christian events Her resilience, compassion, and determination continue to inspire those around her, as she works to ensure that every child especially those like Liam has the opportunity to thrive



Struggling to piece together the narratives of the UK independent healthcare services markets? We’re here to help.


Yvonne Hall

LEAD PARTNER

https://www dacbeachcroft co m/en/
https://uk.linkedin.com/com pany/dacbeachcroft
DAC Beachcroft is a leading international law firm delivering expert legal services across insurance, health, real estate, and commercial sectors. With a strong presence in the UK and global offices, the firm is known for its client-focused approach, deep sector expertise, and collaborative culture DAC Beachcroft advises businesses, governments, and institutions on complex legal matters, combining commercial insight with technical excellence. Its longstanding reputation in insurance and healthcare law makes it a trusted partner for clients navigating risk, regulation, and transformation in fast-evolving industries.
EXECUTIVE SPONSOR

https://www.careinspections .co.uk/
https://uk.linkedin.com/com pany/independent-careinspections
CoolCare is a leading care home management software provider, dedicated to improving efficiency and enhancing care quality As part of LNT Care Developments builders of over 250 UK care homes CoolCare benefits from unrivalled sector insight. This expertise drives our powerful software solutions for billing, enquiry management, rostering, and time and attendance.


EXECUTIVE SPONSORS

https://uk.linkedin.com/com pany/independent-careinspections
Care Inspections UK (CIUK), operating UK-wide, is the only registered and accredited care home inspection body. CiUK helps care home operators, owners, and investors by carrying out objective inspections covering all regulations, standards, and best practices. It delivers evidence-based reports and action plans to provide guaranteed improvements in regulatory ratings, quality, and performance and in supporting homes post-inspection

https://www mansfieldadvis ors.com/
https://uk.linkedin.com/com pany/mansfield-advisors https://www.careinspections .co.uk/
Mansfield Advisors is a leading strategy consultancy focussed on healthcare, social care, education, life sciences, pharma and veterinary markets. We help our clients buy, sell and grow businesses. We advise on corporate strategy and commercial due diligence by combining research, modelling and analysis with clinical, scientific and operational knowledge.

EXHIBITORS

https://www richardsoncare s co uk/
https://www.linkedin.com/c ompany/richardsonpartnership-for-care
Our portfolio of six specialist homes offers a flexible care pathway for adults with acquired brain injury or learning disabilities and complex needs. The unique combination of specialist clinical input, a family-orientated environment and focus on community enables service users to fulfil their potential and live their best lives.

https://www.onetouchhealt h.net/
https://www linkedin com/c ompany/9233521/admin/das hboard/
OneTouch is a multi-functional Care Management System which allows care providers to manage every aspect of their clients’ needs. Information is shared simply, instantly and securely, across all key stakeholders involved in an individual’s care delivery circle. We’ve significantly enhanced our platform with exciting new functionality, including the introduction of OneTouch eLearning and Recruitment mod ules designed to streamline onboarding and training for your teams. We've also been working hard to improve the user experience across both our Carer App and the main system admin suite

www.carehires.com
https://www.linkedin.com/c ompany/9233521/admin/das hboard/
Care Hires, is a leading provider of innovative workforce management solutions for UK health and social care organisations. Named Growing Business of the Year in 2023, its flagship Agency Management System reduces operational costs while enhancing compliance, control, and transparency - setting the standard for efficient, cost-effective workforce management in the care sector

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EXHIBITORS

https://www.homecareassoc iation org uk/
https://www.linkedin.com/c ompany/homecareassociati on
The Homecare Association is the UK’s membership body for homecare providers Together we ensure that homecare is valued so that all of us can live well at home and flourish within our communities

https://www careengland or g uk/
https://www linkedin com/c ompany/careengland/
Care England, a registered charity and the leading voice of adult social care providers in England, represents members delivering care to over 120,000 individuals. It supports care for older people, those with long-term conditions, learning disabilities, mental health needs, and autism, advocating for a united, quality-focused, and independent care sector.

https://www camascope com
https://uk.linkedin.com/com pany/camascope
Camascope is a leading eMAR (electronic Medication Administration Record) provider The system is integrated with the wider health and care technology landscape, including connections to many pharmacies, GP systems, and care planning solutions. The platform is designed to flag potential medication errors and summarise medication management across a group or specific care service in real time, supplying care teams with vital information to elevate care delivery and safety With Camascope’s eMAR solution, care providers can manage medications effectively, reduce errors, enhance operational efficiency, and improve compliance

EXHIBITORS

https://www.pairly.com/
https://uk linkedin com/com pany/pairly
Pairly com is a digital platform revolutionising social care by simplifying how people find and connect with local care providers. Designed to empower individuals and families, Pairly makes care more accessible, transparent, and personalised bridging the gap between care seekers and providers while supporting better outcomes across the social care system.

https://xledger com/uk/
https://uk.linkedin.com/com pany/xledger-uk
Xledger is a cloud finance solution provider Through powerful software and a consultative approach, Xledger equips organisations with real-time data and insights so they can make critical business decisions Our accountancy-trained consultants are ideally placed to offer advice to our customers on how to get the most out of their new system

https://www thecareworkersc harity org uk/
https://uk linkedin com/com pany/thecareworkerscharity
The Care Workers’ Charity (The CWC) has provided over £6 5 million in crisis grants to over 13,100 Care Workers since 2020. It offers mental well-being support to care workers, ensuring they receive assistance during challenging times The CWC provides accredited Mental Health First Aid training to care workers and other staff and advocates for policy changes to improve lives and working conditions in the UK. The CWC participates in government roundtables, academic forums, and policy discussions, sharing insights from their grant applicants' experiences.
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1st Online Solutions Ltd
Acuity Law
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Autism Together
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Avante Care & Support
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Bay care group
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BidElevate
Birketts LLP
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Blueleaf
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Botham Accounting Limited
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Brown
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CBRE
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Civitas Investment Management
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Job title
Corporate Director
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Director of Care Operations
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CEO
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Director
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Partner
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Mark
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Adam
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Clyde & Co Colliers Colliers
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DAC Beachcroft
DAC Beachcroft
DAC Beachcroft
DAC Beachcroft
Delphi Care Solutions
Dignus Group
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Downing Downing Downing
Elysium Healthcare
Elysium Healthcare
Everyturn
Exemplar Health Care Services Ltd
Exemplar Health Care Services Ltd
Exemplar Healthcare
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Grant Thornton UK LLP
Grant Thornton UK LLP
HC-One
Hallmark Care Homes
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Healthcare Management
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Hill Dickinson LLP
Home Instead
Homecare Association
Job title
Senior Associate
Associate Director
Associate Director
Origination Director
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International Chief Health Officer
Partner
Legal Director
Legal Director
Partner
Head of Partnerships
CFO
CEO
Managing Director
Events Manager
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Partner and Head of Development
Capital
Chief Medical Officer
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CEO
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Commissioning and Operations
Developments Director
Corporate Director
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Director - Healthcare Corporate
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CEO
Director
CEO
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First
Paul Cooper
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Bye Morton
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Woodhead
Roberts Waby Noon
Pearson
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Braithwaite Wade
Wheeler
Simpson Smith Wrigley Bains
Green Woffinden
Homecare Association
Hospice UK
Howden Group - Health and Care Division
Howden Speciality - Health & Care
Ivolve Care & Support
Ivolve Care & Support
Ivolve Care & Support
KPMG
Kent County Council
Kisimul Group Ltd
Knight Frank
L E K Consulting
L E K Consulting
LINQ Healthcare Recruitment Specialist
LINQ Healthcare Recruitment Specialist
Lidder Care
Lifeways Community Care Ltd
Lifeways Community Care Ltd
Lifeways Group
Linkage Community Trust
MD
Midshires Care Limited
Mills & Reeve LLP
Mills & Reeve LLP
Mills & Reeve LLP
Nourish Care
Nourish Care
Nutrix
PricewaterhouseCoopers LLP
Quality Healthcare Solutions
RCI Group
RCI Group
Job title
Senior Quality, Compliance and Innovation Specialist
Compassionate Employers
Senior Executive - Corporate Risks
Solicitor & Head of Risk & Claims
Commercial Director
CFO
Group Head of Growth & Development
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Cabinet Member for Adult Social Care & Public Health
Director of Corporate Support Services
Partner
Partner
Partner
Principal Consultant
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Managing Director
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Chief Commercial Officer
Quality Director
Chief Executive
Cordis Bright
CEO
Senior Associate
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Manager
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Director
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Mark Nicholas Shirley Philip Rick Connie Jacky
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Royal London Asset Management
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Savills
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Sona
Sona
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St Andrew & Healthcare
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Stephens Scown LLP
Superior Care Ltd
Target Fund Managers
The Orders of St John Care Trust
The Orders of St John Care Trust
The Times
Virgin Money
Virgin Money
WRS
Weightmans LLP
Weightmans LLP
Welford Healthcare
Westcott Care
Cygnet health
Cygnet health
Cygnet health
Heritage manor limited
Job title
Executive Director of Operations
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Director of Care and Wellbeing
Partner
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Customer Success Manager
Social Care Consultant
Social Care Consultant
CEO
Business Development Director
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Director
Head of Healthcare
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Director of People
Journalist
Senior Director
Director, Health & Social Care
Finance
Director
Principal Associate Partner
Managing Director
Director
Business Relationship Administrator
Commercial Director (Social Care)
Marketing Manager
Managing Director
Healthcare Expert





