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APPROVED FITMENT CENTRE
New municipal manager for Umdoni
south coast
FEVER 11 November 2021
35 000 copies FREE
PAGE 3
DRIVE IN FOR EMERGENCY CLUTCH AND BRAKE Est. 2003 HOUSE OF CLUTCH & BRAKES Your No. 1 one-stop fitment and re-manufacturing centre REPAIR APPROVED FITMENT CENTRE
MOTHER WANTS REFUND after Covid test results error NTANDOYENKOSI DLAMINI
W
hat would you do if you missed an international flight because a laboratory incorrectly spelt your name on your Covid-19 test results? A South Coast mother, Bernadette Walkenshaw, is demanding a refund from Neuberg Global Laboratory after they allegedly misspelt her son’s name on his Covid-19 test results. Walkenshaw said she lost a total of R10 742 because of the lab’s mistake. She said her son, Gregory Walkenshaw, was not allowed to board a flight to France from O.R Tambo International Airport in September because the names on the test results did not match
the names on his South African identity book. In Gregory’s test results, his surname was spelt as Walkenshow and not Walkenshaw. The worried mother said she has been trying to get a refund from the company because she had to book a new flight at a cost of R6 430. She said when the test results came, they only focused on the results and never thought there would be a mistake on the lab’s end. “Gregory also had to do a new Covid-19 test, find accommodation in Johannesburg, pay sheriff fees of R400, among other things. The total came to R10 742,” she said. “The following morning, I spoke to Neuberg Global Laboratory’s Shelly Beach manager, Vernee Moonsamy, who apologised and re-
quested that I send all the details of the unnecessary expenses incurred because of their error. “She in turn sent it to the marketing director, Brenton Sassman, who also eventually contacted me, apologising and also asked to send him all receipts and proof of unnecessary expenses,” she said, adding that she was given the impression that she would be refunded. Walkenshaw said she received a message from the lab saying that they will only pay her back for the Covid-19 test done by them, which they have not done yet. She said she has even tried to claim damages at a small claims court and the company was given a letter of demand, which was allegedly ignored. “I tried numerous times to get the Ombuds-
man’s number or anyone to appeal their decision to hold them accountable for their error. We just want compensation for the unnecessary expenses incurred by their error,” she said. Neuberg Global Laboratory KZN marketing manager Phindile Mfeka told the Fever that if the matter had been brought to their attention, they would have assisted Walkenshaw. “This is terrible. We did not know about this. We can assist Walkenshaw, she just needs to send me everything in writing and we can see how we can address this and assist her because the mistake should have not happened,” said Mfeka.
Texan Steak
12-year-old gets her Covid- 19 vaccine
7499
per kg
Chicken Sausage
4999
per perkg kg
Marinated Chicken drumsticks
5999
per kg
Shelly Beach 12-year-old, Kay Leigh Groenewald (middle) is happy to be vaccinated and is seen with Celeste Stoltz (left) and Claire Groenewald. See full story on page 6.
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