Getting Started with the KWL Hub - Higher Education Instructor and Coordinator Guide
You can edit or remove it using the ❌ icon
Set Availability and Due Dates
A. ⏳ Set the Available Date & Time. This is the date and time on which the assignment will be available for students to complete. Please note that assignments will not appear in the students’ accounts until the available date & time.
B. ⏳ Set the Due Date & Time. This is the date and time the assignment will close for students. Leave this field blank for an open due date.
Please note that if you need the assignment to be available after the due date, you need to check the box “Available after Due Date.” If this checkbox is not checked, the students will not be able to access the assignment after the due date has passed.
❗Note: Bear in mind that the due time is divided into 5-minute blocks. The latest possible time to assign an assignment is 11:55 PM.
��Pro Tip: If your students haven’t completed the assignments by the due date, you can reassign the assignment to that individual student at a later time. See Reassign an Assignment for details.
Penalty After Due Date
When you enable Available after Due Date, you can apply a penalty to late submissions.
The penalty is set in points and automatically calculated as a percentage by the system.
Select the date & time after which the penalty needs to be applied.
Assign to Multiple Classes (Additional Sets)
To assign an assignment to different classes with different due dates, follow these steps:
A. Click +Add Set
B. Configure the new set:
• Select Class(es), Group(s), or Student(s)
• Set the Due Date & Time
• (Optional) Enable Available after due date
C. Click Save
You can create as many sets as needed.
Your assignment is now assigned!
To view details, locate the assignment in your assignment list. From there, you can confirm information such as the class(es) it has been assigned to and their due dates.
❗Note: Once the assignment has been assigned, it is not possible to edit, change the assignment keyword, or modify the assignment settings.
UNASSIGN AN ASSIGNMENT
To unassign an assignment, follow the steps below.
A. Locate the assignment you need to unassign and click Assign
B. Click the Edit icon
C. In the set, click the �� Delete icon to remove the whole set, or click on the ❌ icon of the class, group or student you need to remove from the set
D. The system will now display the remaining sets, if any. Click on Save.
E. A confirmation message will appear. Click Confirm
In addition to creating assignments from the Assignments area, you can also create them directly from the Interactive Content. This method allows you to assign activities while browsing through the lesson content—perfect for when you find an activity you’d like students to complete right away. Here’s how it works: 2.3 CREATING ASSIGNMENTS
Open the interactive workbook or textbook and navigate to the activity you would like to assign.
Click on “Create New Assignment”.
Choose an assignment type Graded Assignment or Ungraded Assignment. Please note that ungraded assignments are intended for practice, and their completion cannot be tracked. No grades or records will be stored in the gradebook for ungraded assignments.
Enter an Assignment Title
You can also create an Assignment Keyword, which will help you organize and filter assignments in the future. By default, no keywords are created, but you will be able to select from those you create in the drop-down menu.
The Assignment Description field is optional.
To add multiple attempts and other features, click on the gear icon ⚙ in the upper right-hand corner for Settings For more information on the Assignment Settings or view the complete Assignments Settings guide on our KWL Hub Support page.
To attach optional file(s) from your computer to the assignment, click “Add additional file”. You can add up to 5 files with a maximum size of 50 MB per file.
The Book Title can’t be changed, as it corresponds to the interactive content from which the assignment is being created.
☑ When creating an assignment from the Interactive Content, the activities from the active page are selected by default (indicated by the checkbox on the right). You can unselect an activity to exclude it from the assignment. To add activities from other content areas, expand the desired resource and select the appropriate activities as needed.
�� Use the eye icon to preview an activity.
Please note that activities can be either auto-graded or teacher-graded. This information is displayed on the left of each activity.
You can click “Save as Draft” to save and continue working on this assignment or “Create Assignment” to move forward with setting assignment options and assigning to your class(es).
2.4 ASSIGNING ASSIGNMENTS FROM INTERACTIVE CONTENT
If you click on “Create Assignment” you will be able to assign the assignment directly from the Interactive Content viewer.
A confirmation box will appear to help you finalize the assignment. Click “Yes” to move forward or opt to go back to the interactive content.
A second confirmation box will appear to help you move forward with assigning to your classes. Click “Assign”.
After your assignment has been created, if you want to assign it at a later time you can select “Go Back to Book”. Your newly created assignment can be found later in your “Assignment List”.
You will receive a confirmation message and you will be able to keep viewing the content.
2.5 SAVING DRAFT ASSIGNMENTS
If you click “Save as Draft”, the assignment will be saved as a draft and can be edited later in your session.
You can access the draft by clicking on ‘Drafts’ in the interactive book.
To edit a draft, select it from the drop-down menu. Make any changes by adding or removing activities and/or changing the assignments settings.
❗Note: Drafts are only saved during your current KWL Hub session. Any unsaved work that is not part of an assignment will be lost when you log out or exit The KWL Hub. Be sure to save your work before leaving!
��Pro Tip: Want to save your work for later? Create an assignment and leave it unassigned—this allows you to return, make changes, and finalize it before sharing with your students.
3. MASTER CLASS GUIDE FOR COORDINATORS
Welcome to the Master Class User Guide. This guide is here to help you make the most of the Master Class feature in The KWL Hub, whether you’re setting up a course, sharing assignments, or supporting a team of instructors.
The Master Class feature is available in coordinator accounts and allows Department and Course Coordinators to create assignments centrally and share them directly with other instructors. It’s a great way to streamline course setup and maintain instructional consistency across your program.
If you are involved in course planning or creating common, shared assignments, this part of the guide is for you. You’ll find step-by-step instructions and tips to get up and running smoothly.
To enable Department Coordinator permissions or request a coordinator account, please contact your sales consultant or The KWL Support Team.
Before you begin, make sure you’re logged in with the Coordinator Account, not an instructor account. This ensures that assignments can be shared with your instructor team.
3.1 ACCESSING YOUR COORDINATOR ACCOUNT
A Coordinator Account is separate from your individual KWL Hub account. A Coordinator Account is a shared KWL Hub account with access to the Master Class feature. This account is used to create and manage assignments that will be shared with instructor accounts. A coordinator account provides shareable login credentials for users (such as course coordinators, assistants, or teaching staff) to collaborate in managing course content for your program. The KWL EdTech team creates and enables these accounts.
To access your coordinator account:
Receive your account login information
Our Education Technology Team will share the credentials for your coordinator account for The KWL Hub via email.
If you have not received this information, please:
• Check your spam or junk folder
• Contact your sales consultant or The KWL Support Team
Log in
To access the coordinator account, visit klettlp.com and log in using the credentials provided by our Education Technology Team.
✅ Reminder: Be sure to log in with the coordinator account—not your individual instructor account—when setting up Master Classes. Only coordinator accounts have access to the Master Class setup tools.
3.2 SETTING UP A MASTER CLASS (COORDINATOR)
Before You Begin: Create Assignments for the Master Class
Before setting up your Master Class, make sure the assignments you want to include are already created in the Assignment section of The KWL Hub. In your coordinator account, go to Assignments to view your list of existing assignments.
��Tip: The Creating Assignments section of this guide goes over the basics for how to create assignments. If you are looking for more guidance, see Resources for Assignments
Master Class is a great way to keep things consistent.
When you create assignments through a Master Class, all activity content and assignment settings stay locked to maintain consistency across your program. Once the Master Class is shared, instructors can adjust due dates as needed for their students, but the assignment setup stays the same, saving time and ensuring everyone is on the same page.
❗Important: Things to check in your assignments during Master Class setup
• Activities: Are all the activities you need included in the assignments?
• Assignment Settings: Select the appropriate assignment settings, including multiple attempts. These cannot be modified by the instructors, so be sure to check these before sharing. Still working? No problem. The assignment content and settings may be edited in the coordinator account as long as the Master Class has not been shared. For example, this is helpful when working on a draft or a Master Class template.
• Assignment Names: Assignment names are important for a smooth Master Class assignment setup. When the Master Class is shared, the instructor will see each assignment titled with the following format: Assignment name (Master Class Name)
�� Tip: Use a standardized naming convention that works for you. We recommended going from largest to smallest. For example: Book Title - Unit - Activity number/s
Proyectos 1 - Unidad 1 - Act. 1 - 13
Want more information on our recommended naming conventions? Check out our Best practices when setting up a Master Class
what the instructor sees
Create a Master Class Template
Click “Master Class” in the left-hand menu. Then, click on the “Create Master Class” button in the top-right corner of the screen.
�� Tip: We recommend creating a Master Class template for each course you coordinate. These templates can be cloned and shared with the instructors each academic term.
❗ Note: Instructors don’t have access to the Master Class section located on the left-hand menu. Only the shared Coordinator account has access to the Master Class feature.
Enter all the information related to the course:
Master Class Name: Enter the name of the Master Class. We recommend using the course name as the Title of the Master Class. Remember, when you share the Master Class with instructors, they will see assignments titled Assignment name (Master Class name)
Example Master Class Template Name: SPANISH 101
School Year: Select the appropriate school year from the dropdown menu.
Book Title: Enter the title of the book used in the course.
Description (optional) - You may include a brief description of the course.
Select the assignment/s you wish to share from the drop-down menu in the Add Assignments section
These assignments correspond to those created and explained in Step 1.
Select the Date Available to Students and Due Date
This is optional, since the instructors will be able to add or modify an assigned date and due date when assigning the Master Class Assignments to their class(es).
Select Available After Due Date (optional).
Click on “Add New Assignment” to continue adding assignments to the Master Class.
✏ Once the Master Class has been created, you can edit it by clicking on the hamburger menu and then on the ✏ Edit button
❗ Note: A Master Class can be edited as long as it is not shared. It becomes locked for editing once it’s been shared with instructors. That’s why we recommend creating a Master Class template for each course.
In the next step, we’ll go over how templates can be cloned to share with instructors, giving you flexibility to preserve your original Master Class setup intact or make changes without affecting assignments that have already been shared.
✅Once your Master Class setup is complete, you can clone the Master Class Template.
3.3 CLONE THE MASTER CLASS TEMPLATE
You only need to click on the hamburger menu and then on the “Clone icon”.
When creating the cloned Master Class, you will have to change the title. To help instructors identify the assignments, we recommend using the course and the academic term in the title of this cloned Master Class.
For example: SPANISH 101 - Fall 2025
Need more information on cloning a Master Class template? See Cloning Masterclass (Coordinator)
Once the cloned Master Class is ready to share, click on “Share”.
All instructors from your institution will be displayed in the highlighted ‘Share With Teachers’ section. Select the instructors using the ✅ checkboxes on the left, then click the Share button to complete the process.
Now, instructors will be able to access the shared Master Class assignments by clicking on the “Master Class” button located next to the “Assignment” button.
3.4 PREPARING YOUR COURSE TEAM
Once your Master Class setup is underway, it’s important to ensure your course team is informed and ready to use the shared assignments and resources effectively.
Here are key steps to prepare your team:
Instructor accounts: Make sure all instructors have their individual accounts created by The KWL EdTech team. Instructor accounts must be properly linked to receive Master Class assignments. If any instructors are missing accounts or have accounts created via book code, coordinate with your sales consultant or The KWL EdTech support.
Communicate the Master Class purpose: Clarify to the instructor team how the Master Class will be used.
a. Assignments will be shared from the Shared Coordinator Account with access to the Master Class feature.
b. Instructors can receive and assign these shared assignments but cannot edit the assignment content or settings.
c. Instructors can adjust due dates individually for their classes.
d. Instructors also have the ability to reset assignments for individual students or the whole class, as needed.
Provide Support Resources: Direct your team to the instructor user guide or platform tutorials for help navigating The KWL Hub. Consider holding a walkthrough or orientation session, especially for instructors new to the platform.
KWL offers virtual platform training sessions aligned with the start of traditional fall and spring semesters. Additionally, you may want to designate a go-to person on your team to assist colleagues with KWL Hub questions and to provide quick, in-house support.
3.5 MASTER CLASS CHECKLIST: GETTING READY FOR A NEW TERM
This checklist helps you prepare your Master Classes and instructor accounts for a new academic term. A little preparation goes a long way in keeping your course setup smooth and consistent.
Update Master Class Templates
• Review and update assignments: Go to the Assignments section in your coordinator account to review the assignments linked to your Master Class template(s). Add new assignments or edit existing ones as needed. These changes won’t affect any shared Master Class assignments, including current classes. However, it does allow you to maintain an updated Master Class template to share with your instructors in the future.
• Adjust settings: Make changes to assignment settings (e.g., multiple attempts) and assignment categories before cloning and sharing your Master Class.
Clone Master Classes
• Clone the updated Master Class template: the Master Class template will always be your starting point for the new term
• Rename your cloned Master Class with the new term (e.g., Spanish 2 - Spring 2026). Remember that when the Master Class is shared, the instructor will see each shared assignment titled with the following format: Assignment name (Master Class Name).
• Share the cloned Master Class with instructors once everything has been finalized. Remember that no changes are possible to the Master Class once it has been shared with instructors
Prepare Instructor Accounts
• Confirm that instructors have active accounts and access to the necessary books for the new academic term. If you are responsible for requesting new instructor accounts, be sure to complete the request form provided by your sales consultant.
You can let instructors know when to expect their Master Class assignments.
Share any new updates or assignment changes. Be sure to share your assignment and Master Class name, as well as any information about assignment categories, that can help instructors easily find new assignments.
Consider holding a kickoff meeting or sending a summary email to share helpful information as well as additional resources for The KWL Hub (e.g., platform refresher training offered by KWL, The KWL Hub Support page).
That’s it! These simple steps will help you get set for the new academic term. For extra help or troubleshooting, check out the Additional Resources & Support section at the end of this guide.
4. MASTER CLASS FOR INSTRUCTORS
IF THIS IS YOUR FIRST TIME WITH THE KWL HUB, PLEASE SEE FIRST STEPS WITH THE KWL HUB.
As an instructor, you can create your own assignments or you can assign the Master Class assignments that your program coordinator has shared.
| If you need to create a new assignment please see the Creating Assignments section of this guide or our full Resources for Assignments guide.
| If your program coordinator has shared pre-made assignments via the Master Class, follow the steps below to locate and assign them to your own classes.
4.1 RECEIVING A MASTER CLASS (INSTRUCTOR)
Locate Master Class Assignments
When course coordinators share Master Class assignments, instructors can locate them in the “Master Class” tab.
❗Note: As an instructor, you cannot modify Master Class assignments. Assignment settings, such as the number of allowed attempts, the option to skip activities, and other configurations, are set by the course coordinator and can’t be changed once shared.
You can preview the assignments by clicking on the hamburger menu and then click on “Assign Preview”
Select Assignments
You can assign Master Class assignments individually or select multiple assignments to assign simultaneously using the bulk assign feature.
| To assign each assignment individually, review the Assign Assignments section in this guide or check out our help article on how to Assign/Unassign an
Assignment
.
| To bulk assign, follow the steps below.
We first recommend using the search bar and the assignment category filter to show only the assignments needed for the current course and academic term.
Search: Use the search box to find assignments by keywords in their titles. Simply enter a term, such as “Fall 2025” or another identifier provided by your coordinator, to display all matching assignments.
Filter: Before using the filter, consult with your coordinator to verify the assignment keywords created, if any. If your coordinator has created categories for the Master Class Assignments, then you can click on the filter icon and expand the Assignment Category list. Select the appropriate category to find the assignments. Please note that Assignment Keywords are custom set by your course coordinator. Consult with them if you need help locating your assignments from the Master Class tab.
Once you have applied the appropriate filters, click Apply
Select all the Master Class Assignments you need to assign to your students by clicking the checkbox in the left and click “Share”.
You will receive a confirmation message. Click “Share” to proceed with the bulk assignment process.
Assign Assignments
If your coordinator has already set the due date and time, you only need to select the class(es) you want to assign from the left panel, then click Assign
If your coordinator hasn’t set a due date, follow these steps:
– Select the class(es) you want to assign from the left panel.
– Set the available date and the due date and time.
– Click Assign to assign the assignment to the selected class(es). You have a complete guide here
❗ Note: If the Available After Due Date checkbox is not checked, students will not be able to access the assignment after the due date.
To remove an assignment from the list altogether, click the blue x.
✅ You can confirm that the assignments have been successfully assigned by checking the Assigned To and Due Date fields.
Need more information? Check out the help article on Bulk Assigning
4.2 FOR INSTRUCTORS: GETTING READY FOR A NEW TERM (CHECKLIST)
Here’s a quick checklist to help you get set up with your Master Class. It’s a great way to make sure everything is ready to go before the term begins.
Set Up Your Classes
• Create your Classes
• Generate a Class Code for each class
Check for Master Class Shared Assignments
• Log in to your instructor account. Confirm that you have received your Master Class assignments (Master Class tab).
• Review due dates and adjust for your class schedule as needed.
• Share with your classes.
Communicate with
Students
• Provide them with the class code
• If you are using a Day 1 Access (D1A) code, send that to students as well
• Send this guide with your students for creating a new account and for adding book codes to their accounts. Remind them that they must have a valid book code in order to access the assignments for your class
• Let your students know when assignments will be available and when they will be due
• Communicate your expectations regarding late assignments.
Reach Out for Help
• If you don’t see your Master Class, contact your course coordinator
• Consult The KWL Hub Support page
• For assistance accessing your account or other issues, reach out to The KWL Support Team
All set? Great! If you need help along the way, check out The KWL Hub Support page
5. REVIEWING YOUR PROGRAM MATERIALS
Take a minute to explore the digital materials and resources included with your program. This step helps you make informed decisions about which lessons, assignments, and tools to include in your course setup.
Follow these steps to review your materials:
Go to Content
From your dashboard, navigate to the Content area to access all digital books and teaching resources linked to your program. Click the book image to open the materials for that title in The KWL Hub Course Player.
❗ Note: To request additional content, contact your program coordinator or sales consultant.
Open the Instructional Materials
Review the textbook and supporting resources, including lesson plans, interactive activities, and assessments. These will help you understand the structure and pacing of your course.
Review Assignable content
Locate the assignable activities included with your program so you can easily reference them when creating assignments.
❗ Note: the content components displayed in your account may vary depending on book title and product tier purchased.
You can locate the assignable content for your program in two different ways:
| Access Assignable Content Through the Assignments section. To quickly identify assignable content for your program, go to the Assignments section.
1. Click on Assignments on the left-hand side menu..
2. Click on Assignments.
3. Click on Create New Assignment to create a new assignment.
4. Select Graded Assignment from the Assignment Type.
5. Select your book title from the drop down menu.
6. The assignable content appears below the book title. Click the down arrow to expand the desired resource and start assigning.
| Access Assignable Content Through the Course Player
The Course Player is where you have access to all the digital materials and resources included with your book title, i.e. eBooks, Interactive editions, Assessment Program, and Resources.
Content Menu
Program Content Menu
On the left side of the screen, you have the Program Content Menu, which allows you to toggle between the content components included in your book title: eBooks, Interactive Student Edition, Interactive Workbook, Interactive Activities, Self-check Quizzes, Assessment Program, and Resources.
Content Viewer
Program
Click on the desired section to view its contents.
eBooks
Content from the eBooks is not assignable.
The “eBooks” content area includes the enriched eText books available with your program. The eBooks allow you to browse all the pages of the book and provide easy access to corresponding resources such as video and audio.
Interactive Textbook & Interactive Activities
Most of the assignable content will come from the Interactive Activities and Books.
The Interactive Books and Interactive Activities allow users to complete activities directly online. Most exercises are auto-graded, providing immediate feedback and a score. Teacher-graded activities are sent to the teacher’s gradebook for review and feedback.
Interactive Quizzes
Interactive Quizzes are quizzes that can be completed by students directly online. These quizzes are auto-graded, and students receive immediate feedback and a score automatically upon submission.
❗ Note: Students don’t have access to the Interactive Quizzes by default. Instructors must assign interactive quizzes in order to make them available to students.
Assessment Program
You’ll find a full suite of assessment tools in the Assessment Program section of your content. These include both assignable and unassignable resources to support a variety of evaluation needs:
✅ Assignable Assessments (can be assigned to students in The KWL Hub)
• Interactive Quizzes
• Placement Exams
❗ Note: Only Interactive Quizzes and Placement Exams can be assigned directly in The KWL Hub.
�� Unassignable Assessments (for in-class or manual distribution)
• Lesson exams/Quizzes: printable assessments that align with lesson content
• Assessment Rubrics: tools to evaluate student performance fairly and consistently
• Answer keys: Quickly check or grade responses
• Audio and video scripts: transcripts to support listening comprehension activities
• Midterm and Final exams: end-of-term evaluations for cumulative learning
❗ Note: Assessment materials differ by program. If you have questions about the assessments available for your course, please contact your sales consultant.
Unassignable Assessment Downloads & Availability
• Assessments can be downloaded in various formats. Check the file type to see if a resource is available as a PDF, Word document, or within a ZIP folder.
• Audio files for assessments are also available for download.
• Assessment video materials are available via a teacher-only streaming link and cannot be downloaded due to copyright restrictions.
Resources
The Resources content area contains links and files for the resources that are available for your program. Files are available for download as a Zip folder or as PDF or Word files
✅ Assignable Resources with Activities
• Grammar Tutorials
These short, focused videos provide clear explanations and examples of key grammar concepts presented in the program. Designed to support student understanding and reinforce classroom instruction, grammar tutorial videos are assignable and can be included in custom or Master Class assignments for independent or guided practice.
• Pronunciation Videos
These brief videos highlight key sounds and patterns for proper pronunciation in the target language to help students build confidence and accuracy when speaking. Each video models authentic pronunciation with clear explanations and examples. Pronunciation videos are assignable and can be used to support listening and speaking practice within your lessons or as targeted independent activities.
�� Non-Assignable Resources
• General Resources
These resources are available to both instructors and students. They include project rubrics, audio files, grammar and vocabulary supplements, and more.
• Teacher’s Resources
Teacher resources are only available to teachers. These include answer keys, audio files and scripts, standards correlations, resources for lesson and course planning, and more.
6. ADDITIONAL RESOURCES & SUPPORT
Looking to get even more out of The KWL Hub? Check out the advanced features and FAQs below, and don’t forget to visit our KWL Hub Support page for full access to guides and helpful articles. If you have questions or need a hand, our support team is here to help!
ADVANCED FEATURES OF THE KWL HUB
The links below highlight commonly used functions that will help you get the most out of the platform. For a comprehensive rundown of all the features at your disposal, check out all our resources for professors and instructors
First steps with The KWL Hub
Assignments
• Creating Assignments: Learn how to build digital assignments
• Assignment Settings: Customize how assignments work, including attempts, availability and due dates, and late submission penalties
• Duplicating & Deleting Assignments: Save time by cloning assignments or assignment templates or by cleaning up your assignment list
• Resetting Student Attempts: Learn how to give students a fresh start on an assignment
Gradebook
• First steps with the Gradebook: Understand how to navigate and get the most out of your digital gradebook
• Gradebook views: Explore different views like Class Summary, Student Summary, Student Detail to monitor progress from all angles
• Color coding of student scores: Quickly spot trends and performance levels with color-coded results
• Not Assigned vs Not Attempted: Decode student progress and clarify what each status means
• Using Gradebook Filters: Filter results to focus on specific assignments, date ranges, or students
• Exporting grades: Need a backup file for your records or to import scores into your LMS? Learn how to export student grades with ease.
• Gradebook FAQs: Answers to the most common gradebook questions from instructors
Master Class
• Best Practices when setting up a Master Class: Tips to keep your course team aligned and your assignments organized
• Creating a Master Class (Coordinator): How to build a shared assignment structure for your instructors.
• Cloning a Master Class: Quickly duplicate a Master Class to share with your instructors or for another term or course.
• Receiving a Master Class (Instructors): What instructors need to know about accessing and using shared assignments
• Bulk Assigning (Instructors): Assign content to multiple classes at once to save time
Student Management
Impersonating students: View the platform exactly as a student would to troubleshoot or preview
Edit a student profile: Make quick changes to student information when needed
FAQ
INSTRUCTORS DON’T SEE THE MASTER CLASS ASSIGNMENTS
Be sure to check the Master Class tab. Master Class assignments do not appear in the regular Assignments tab. Review our guide on how to locate Master Class assignments shared by the coordinator
Scroll to the bottom of the assignment list and click view more to display the full list of assignments.
AN INSTRUCTOR DOES NOT APPEAR IN THE INSTRUCTOR LIST WHEN ATTEMPTING TO SHARE THE MASTER CLASS
Check that the Master Class has been shared with the instructor. When you go to share the Master Class, the instructor’s name should appear in the shared list. If this is not the case, search for the instructor’s name.
If you are still unable to locate the instructor’s name on the list, contact KWL support.
I NEED TO MAKE CHANGES TO MASTER CLASS ASSIGNMENT DUE DATE
Instructors may change the due date to individual assignments.
To change the due date for an individual student only, the instructor may reassign the assignment for that particular student. Share stepby-step guides on how to reassign an assignment with instructors if needed
I NEED TO MAKE CHANGES TO THE SETTINGS OF A MASTER CLASS ASSIGNMENT
Settings and content of Master Class assignments can’t be modified after the Master Class has been shared. If the instructor needs to modify the assignment settings, then the instructor must create a new, separate assignment. Provide step-by-step guides on how to create an assignment to instructors if needed
MY STUDENTS DON’T HAVE ACCESS TO THE CONTENT (BOOK).
If students can’t access the book content, they may not have added their book access code, or it may have expired. For step-by-step instructions, see our tutorial: Adding a Book Access Code or Class Code (Students)
For students using a D1A code: these codes are temporary and are set to expire within 1-2 weeks of the beginning of the semester. Students must enter their new book access code to continue accessing course materials and assignments.
�� Pro Tip: You can impersonate a student’s account to check if their book access code has been added.
MY STUDENTS DON’T HAVE ACCESS TO THE ASSIGNMENTS.
Students may not have added the class code. Once they enter the code, they will be rostered in your class. For step-by-step instructions, see our tutorial: Adding a Book Access Code or Class Code (Students)
I CAN’T SEE THE ASSIGNMENTS
This is likely because the assignment was created as ungraded. Ungraded assignments are designed for practice only—they do not track completion and do not appear in the instructor gradebook.
LOOKING FOR STUDENT GUIDES?
Find the full Student Guide on The KWL Hub Support page.
HOW CAN MY STUDENTS CREATE AN ACCOUNT?
For step-by-step instructions on creating student accounts, please refer your students to our Student Guide
A STUDENT REDEEMED THE CODE ON THE WRONG EMAIL ACCOUNT.
Our technical support team can help with that! Please ask students to submit a customer support ticket with their book access code, as well as the correct email address they need to associate with the account.
Students should always redeem both the Class Code and Book Access Code on the same account. Request that students use their school email address in order to ensure proper access.
MY STUDENT CREATED AN ACCOUNT WITH A MISSPELLED EMAIL ADDRESS. HOW CAN I CHANGE IT?
Students can change their first and last name as well as regenerate their password from the My Account section of their KWL Hub account. However, they can’t change their username. You can submit a support ticket to change the username. For step-by-step instructions, please refer to Student account management on The KWL Hub Support page.
NEED ADDITIONAL SUPPORT? WE’VE GOT YOU COVERED!
• Technical Support: For troubleshooting and platform-related questions, our tech support is ready to assist.
• Sales Consultant: Reach out to your sales consultant for guidance on materials and resources.
• Elevio Support Articles: Explore our KWL Hub Support Page for step-by-step guides and FAQs on using The KWL Hub.
For immediate assistance, visit our support page or contact us directly–we’re happy to help!
