Just ask international outsourcing service
good platform to keep them on track. In March 2011, the programme was
provider, arvato. With 600 employees in
implemented within its Divisions and Design HR department that oversees 730
Singapore,
non-manufacturing employees across Singapore and Asia Pacific.
managing
director
Mitat
Aydindag knows that a solid and efficient HR department can boost the company’s
So far, 10 out of 16 HR personnel have
ability to attract and retain top talent,
undertaken at least one HR WSQ course, while
which then translates into better customer
the remaining colleagues are scheduled to
service and competitiveness.
obtain their Statement of Attainment (SOA) by the end of 2012.
Seizing the opportunity to improve its HR processes
and
systems,
MITAT AYDINDAG arvato
arvato
The result? The ability to provide higher value HR services with the same headcount, which is
implemented the Singapore Workforce Development
Agency’s
(WDA)
Human
Resource
Workforce
Skills
Qualifications In-House Adopter Programme (HR WSQ IAP) last October.
“A
WELL-TRAINED,
DYNAMIC
AND
EFFECTIVE
LAY-SIN LEE STMicroelectronics
largely due to the higher competencies of HR professionals, states Lay-sin.
NEWFOUND CONFIDENCE Furthermore, encouraging employees to pick up HR WSQ courses outside their job scope has improved the competencies of STMicroelectronics’ HR personnel.
HR DEPARTMENT
Jane Wang, a recruitment and selection practitioner, is one such beneficiary.
FORMS THE HEARTBEAT OF ANY SUCCESSFUL ORGANISATION.”
An engineer by trade, Jane gained newfound knowledge about HR processes and
Developed after extensive industry research and consultation, the HR WSQ provides a framework that defines the competencies required for HR professionals. It also facilitates HR practitioners in their competency development, and provides incentives to organisations by defraying implementation costs for aligning HR processes and systems to the HR WSQ framework. The alignment of HR processes and systems to HR WSQ includes the review of job profiling and sizing; development of recruitment tools; development of staff development tools and competency-based training.
strategies beyond her recruitment function, like how to monitor employee performance and the best methods to gather measurement data, making her a better practitioner overall. “Most importantly, I’ve gained the confidence to perform my job in a more professional manner,” Jane adds. With the HR WSQ IAP, smart organisations can now equip their HR practitioners with the tools and processes needed for success. And with a well-trained team of HR professionals leading and supporting the business, organisations would naturally exude success and confidence—making the HR WSQ IAP a worthy investment indeed.
OPTIMISING RESOURCES Adopting the HR WSQ IAP framework has given arvato concrete steps to streamline and improve its internal HR processes. Additionally, the programme spurred arvato into going the extra mile, with initiatives such as One HR or arvato Hub, an online portal where managers can obtain answers to HR questions or download employee forms without requiring assistance. With less administrative tasks to attend to, Mitat says he has seen a higher
To learn more about the Human Resource Workforce Skills Qualifications In-House Adopter Programme, visit the Singapore Workforce Development Agency’s booth at the upcoming HR Summit 2012.
level of HR service from the department. “Not only did we learn industry standards and Best-in-Class practices from the HR WSQ IAP, it also optimised our cost base,” reaffirms Mitat.
TAKING BEAUTY ONE STEP FURTHER Companies with established HR processes still have a lot to gain from the HR WSQ IAP. Lay-sin Lee, head of staffing for South Asia, Greater China & South Asia Region at STMicroelectronics, says that while they do keep their HR
HR SUMMIT 2012 9 & 10 MAY 2012 BOOTH 78 MARINA BAY SANDS EXPO & CONVENTION CENTRE LEVEL 5, SANDS GRAND BALLROOM
processes up-to-date with current industry practices, the HR WSQ IAP is a WSQ builds your company’s manpower capabilities. For more information, please visit www.wda.gov.sg or call 6883 5885