Newsline
22/04/2022
We Listen, We Care
Issue 8
22/4/2022
PHOTO | COURTESY
1931 - 2022
The Trans-tibial heroine By Luke G. Kung’u & Steve N. Mutuku
M
isfortunes befall us all but for one Ms. Leah Muchiri, they came in doubles. The fact that one can survive without functional hands and legs is unfathomable. It is debilitating to say the least. To say Leah is a heroine is an understatement; the 23-year-old endured bilateral trans-tibial amputations owing to a rare condition known as lupus erythematosus. Lupus erythematosus is an autoimmune disease in which the immune system attacks its own tissues, causing widespread inflammation and tissue damage in the affected organs. It can affect the joints, skin, Continued on page 3 »» ISSUE 8 | Kenyatta National Hospital Newsline
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Contents
Editor’s note
ISSUE 8 Editor’s Note p.2 The Trans-tibial heroine p.3 Challenges experienced by children with Anorectal Malformations and the psychosocial effects on their parents p.4-5 National communication secretariat adopts four beds p.5 KNH Research Funding p. 6 The Intern’s experience p. 6 You have gas problems? welcome to KNH Gastroenterology Unit p.7 KNH celebrates 2022 ACU/UHC Open day p.8 An Auditors’ affair for the Adopt a Bed Campaign p.9 Our story in pictures p.10 From the communication desk: Hospital online reputation management p.11 April Birthdays p.12-13 Employing Technology in Medicine p.14 Positive Mentions from KNH Facebook page p.14 Hand hygeine: Catering Unit bags KPCC IPC trophy p.15 Comic Zone p.16
ON THE COVER The Trans-tibial heroine
p. 3
Marketing & Communication Department Design Concept Team: Dave Opiyo, Edel Q. Mwende, Yvonne Gichuru & Collins Cheruiyot Editorial Team: Dave Opiyo, Edel Q. Mwende, Sheila Murithi, Shiphrah Njeri, Linnette Leyi, Luke Kung’u, Verah Mugambi, Winnie Gumbo & Steve Mutuku
PHOTO | EUGENE AMELI
Dear colleagues, This month, KNH launched the Staff Wellness Program. This Program aims to ensure the Hospital employees remain healthy and productive for better service delivery. The offices are located at the ACU office, KNH Hostel ground floor, opposite the Government Chemist. To kick start the program, there will be free Cervical Cancer screening, Physical health check-up, vision screening, dental screening, psychological/emotional health check-up and nutritional counseling. Kindly note that these services will be applicable upon entry into service, during the period of service (through a routine health checkup) and before exit of service at the Hospital. The requirements are staff ID or KNH clinic attendance card. Kindly make use of this Program since it is beneficial to you and your family. All the Newslines and Newsletters can be accessed online on: https://bit.ly/3uQGCcI Ms. Shiphrah Njeri, Marketing & Communication Officer, Marketing and Communication Kenyatta National Hospital
Stories: Edel Q. Mwende, Steve Mutuku, Luke Kung’u, Verah Mugambi, Shiphrah Njeri, Joan Macharia, Sheila Murithi, Winfred Gumbo, Cynthia Cherono, Chris Mwiti & Petterson Njogu Design By: Collins Cheruiyot Photos: Nicholas Wamalwa, Steve Mutuku, Eugene Ameli, Shiphrah Njeri, Petterson Njogu, Chris Mwiti & Shawn Paul Omondi Tel: +254 20 2726300-9 Ext. 43121 or 43969 Fax: +254 20 272572 Email: caffairs@knh.or.ke knh.caffairs@gmail.com To contribute or report on newsworthy items, please contact the Editorial team.
ISSUE 8 | Kenyatta National Hospital Newsline
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The Trans-tibial heroine
PHOTO | EUGENE AMELI
HOD, KNH Orthapaedic technology - Mr. O.J Odiege (2nd, left) with Ms.Leah Muchiri (C) and her family memebers as she trains to walk again
brain, lungs, kidneys, and blood vessels. There is no cure for lupus erythematosus, but medical interventions and lifestyle changes can help control it. The condition can partially affect the sight and appendages (lower and upper limbs). At such a tender age and fighting quadruple amputations and co-morbidities, she remains optimistic that things are bound to take an about-turn for better self-reliant days. The good news would be broken to her, not in any other hospital but Kenyatta National Hospital which takes pride in quality specialized health care services at affordable costs. At the Orthopaedic clinic, the solution to her problems started to unfold with treatment and physical assessment that revealed well-healed stumps with no skin issues as well as proper muscle grade and full range of motion of joints. “Leah’s condition required prosthesis since she spent most
of her time on a wheelchair. She attended physiotherapy sessions twice a week for several months. During these sessions, blood pressure and heart rate were monitored. She was very motivated and compliant with the program but often pushed the boundaries and had to be reminded of the risk of falling down. Currently, she is able to walk independently with minimal monitoring and shows promising continuous improvement,” said Senior Orthopedic Technologist Mr. Emmanuel Mayaka Onduso. The strenuous compact outpatient program entailed an exercise program of strengthening for hip and knee extensors, prone lying and review of positioning as well as weight shifting and unsupported standing in the parallel bars progressing to eyesclosed balance. This included balancing on a foam cushion while monitoring the time that she could sustain each, gait trainingstarting with walking unsupported
ISSUE 8 | Kenyatta National Hospital Newsline
“Currently, she is able to walk independently with minimal monitoring and shows promising continuous improvement,” - Emmanuel Mayaka
with a gait belt and minimal assistance in the parallel bars and progressing to a four (4) point cane with a gait belt and assistance. It was also supported by walking with a single cane that has a widebased tip and finally to walking one hundred and twenty (120) meters with no gait aid (unsupported), at the KNH physiotherapy department. “I can ascertain that, upon assessment, Leah exhibits and testifies to no pain, phantom pain (pain that feels like it’s coming from a body part that’s no longer there) or uncomfortable issues with her stumps or prostheses,” added Mr. Damiano. “I thank all those who have made me walk again. I am slowly gaining independence in my daily chores and I will be faithful to all follow-up clinic visits. I hope to one day regain my hand functions also, although I know how costly it is, but I believe that with well-wishers or donor funding, this can be achieved in the near future,” said Ms. Leah Muchiri.
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From the Medical Research desk:
Challenges experienced by children with Anorectal Malformations and the psychosocial effects on their parents
By Verah Mugambi Research is defined as careful consideration of study regarding a particular concern or problem using scientific methods. According to American sociologist; Earl Robert Babbie, “research is a systematic inquiry to describe, explain, predict, and control the observed phenomenon. It involves inductive and deductive methods.” Kenyatta National Hospital recognizes the importance of research as a strategy towards realization of its vision to be “A world-class patient centered specialized care Hospital”. In this regard, the Hospital has set aside funds to be disbursed through the KNH Medical Research and Programs Department to promote new knowledge acquisition within the Hospital. Ms. Rose Njoroge, HSC, Registered Senior Nurse and Counselling Psychologist at Kenyatta National Hospital in the specialized surgical ward-4A, recently completed a clinical study together with two of her colleagues, Patrick Too and Norah Mwenda. Ms. Rose expounded on the research, and started by defining the title of the study: “Anorectal Malformations (ARMS) are birth defects, or problems that happen as a foetus is developing during pregnancy. They interfere with the normal passage of stools. ‘Ano’ means the anus. With this defect, the anus and rectum (the lower end of the digestive tract) don’t develop properly and can range from mild to complex.
“Anorectal malformations, affects male and female babies in different ways..
“Anorectal malformations, affects male and female babies in different ways. In boys, the main anorectal malformations are perineal fistula, rectobulbarurethral fistula, rectoprostatic fistula and rectobladderneck fistula. In girls, the main anorectal malformations are rectoperineal fistula, rectovestibular fistula and cloaca”. The study is the first of its kind done by the Nurses of ward 4A and included the psychological aspect of the children as well as their parents which form holistic care of our patients at KNH. What motivated you to research on this specific topic? Ms. Rose: An Anorectal malformation is a condition affecting 40% of the children admitted at the KNH specialized paediatric surgical wards and that’s a huge number. In early 2020 during the Covid-19 pandemic, our country
ISSUE 8 | Kenyatta National Hospital Newsline
Kenya and the rest of the world went to a standstill; lock-downs, disruption of clinics, admissions and also elective surgeries were postponed and the number of kids brought to the clinics went down. This condition is diagnosed at birth and the surgery is supposed to be done as soon as possible. When mothers stopped delivering at the hospitals, it was a concern to me since we know the severity of the condition and the psychological effect to the parents/the care giver. I therefore wanted a way to reach out to the mothers and therefore I asked two of my colleagues to join me in conducting the research. The research was funded by KNH Medical Research and Programs Department and the study population was 123. It took financial year 2020/2021 to finish it. “We used the data provided by the hospital which we got from our data centre no.19, went through the files of ARM cases and we picked their contacts
PHOTO | UCSF
Illustration on forms of anorectal malformation
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to aid in the study.” Findings: The study revealed that there’s a huge gap in the diagnosis of ARM at the periphery hospitals in the counties and thus the children were discharged before the diagnosis. This delay causes unnecessary emergencies to KNH and complications to the children born with ARM. The study also disclosed that children suffered discrimination and stigma right from their homes, the neighborhood and the schools thus did not want to join school with stomas/incontinence. Many parents had no prior knowledge of the ARM and were in distress before and after the diagnosis was made in the Hospital. The research showed that these parents had a lot of psychosocial problems which were not addressed before and hence affected the care towards their children. “Most children admitted at ward 4A with ARM are referrals from county hospitals. During our study, there was no child born at KNH that was released with such a condition
and brought back with more complications. This shows that our nurses/doctors do thorough investigation after birth and in case of an ARM case, the child is taken straight to the ward for further treatment. “We are grateful for the support accorded to us by the KNH Medical Research Department and this being a clinical study, we succeeded with the first trial. It is fulfilling to do a research and to come up with findings and recommendations that are within our line of work. We will therefore proceed providing care based on science/data received,” concluded Ms. Rose. For more information, please do not hesitate to contact the Medical Research and Programs Department (located around the outpatient clinics, first floor next to Staff clinic) on 0202115953 or Ext.44705 or Email: knhresearchp@ knh.or.ke, knhresearch@gmail.com. The department is still receiving proposals. Kindly Submit your application electronically through https://knh.or.ke/index.php/fundingrfa/. The deadline for receiving the applications is June 30th 2022.
Please Note KNH/UONERC approval is not a requirement for application, however the study must be approved before funds are released. We also encourage applicants to submit proposals to ERC for approval as we assess the applications.
PHOTO| COURTESY
Ms. Rose Njoroge, HSC, Registered Senior Nurse and Counselling Psychologist
National Communication Secretariat adopts four beds By Luke Kung’u The National Communication Secretariat (NCS) through the CEO/ Communications Secretary Daniel Obam has donated four (4) beds that were received by KNH Board Chairman
Mr. George Ooko in presence of Board member Ms. Winnie Beauttah and CEO KNH Dr. Evanson N. Kamuri. “I appreciate the donation from National Communication Secretariat staff. This is a modernization approach that is
bound to transform our quality specialized health care services towards our strategic destination,” said Mr. Ooko. “The adopt a bed campaign is a worthwhile course that is easing provision of quality specialized health care services and ensuring comfort for patients,” said Dr. Kamuri. Mr. Daniel Obam noted that the donation is an inspiration to other stakeholders and it is bound to ultimately enhance and maintain a mutual relationship with KNH. Thank you National Communication Secretariat. PHOTO | NICHOLAS WAMALWA
KNH staff join KNH Board Chairman Mr. George Ooko , Ms. Winnie Beauttah (KNH board member) and CEO KNH Dr. Evanson Kamuri EBS, in receiving the adopt a bed donation from NCS CEO- Mr. Daniel Obam and NCS team
ISSUE 8 | Kenyatta National Hospital Newsline
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2022/2023 Request for Applications (RFA) KNH Research Funding Ref: KNH/R&P/23J/Vol.3/238 Date: 28th February, 2022 Goal Kenyatta National Hospital recognizes the importance of research as a strategy towards the realization of its vision to be “A world-class patient-centered specialized care Hospital”. In this regard, the hospital has set aside funds to be disbursed through the Medical Research Department to promote research within the hospital. Eligibility • KNH Personnel or affiliated to KNH • Proposal should be original and likely to influence policy or practice • Setting of the study must be KNH or relevant to KNH • At least one investigator must be from KNH Types of projects • Quality of health care • Quality Improvement: • Example- Review of patient management and outcomes of treatment • Adherence to protocols that influence patient care • Review of management systems Applications are not limited to the above and includes non-clinical areas. Funding available • Awards are Limited to a maximum of Kshs. 400,000.00 • Application Guidelines • Application letter • Curriculum Vitae
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By Barbara Otieno
• Research proposal (Maximum 5 Pages double spaced) • Background • Objectives • Methods • Significance • Policy implications • Fulfil Award requirement NB. Approval of study proposal by KNH UoN Ethics Research Committee is not required during application. Award requirement • Letters of support from the KNH department where the study will be conducted. • Postgraduate students will provide a letter from the chair of their department confirming that they have not received funding from other sources to conduct the study. Funds Disbursement requirement • Approval of study proposal by KNH UoN Ethics Research Committee. • Disbursement shall be in tranches based on progress of the study. Post-Award Requirements • Commitment to disseminate results of the study to the hospital. • Acknowledge KNH in all publications derived from this funding. • Written approval from the hospital before each and every publication. • An end of grant report upon completion of the project.
Submission Instructions Submit your application electronically through https://knh.or.ke/index.php/funding-rfa/ the deadline for receiving the applications is 30th June 2022. Please do not hesitate to contact the department if you have any questions on 0202115953 or Ext.44705 or Email knhresearchp@knh. or.ke, knhresearch@gmail.com
Dr. John Kinuthia Director, Medical Research & Programs
The intern’s experience
Meet: Pepellah Kennedy Department: Medical Social Work Tasks: Social- economic and psychosocial assessments of patients, contact tracing of abandoned and unknown patient by use of social media. Health Insurance sensitisation especially on NHIF. Three things you have learned about KNH? KNH is the largest referral hospital that is well equipped; its size comes from the division of wards and departments. Its employees are trustworthy and possess confidentiality in patients’ information and there is also transparency in communication. KNH has a growth mindset and aims at creating a favourable recovery environment for the patients and harmony amongst the employees How has the internship added value? Home replacement of abandoned patients and the identification process of unknown patients have helped me deal with people of different personalities and perspectives and how to earn a patient’s trust for them to be able to open up and give me information. Most memorable moment at KNH? Attending credit cases meetings and their support Your five-year career plan after graduation? I will further pursue my studies in both Social work and Psychology and hopefully end up being employed at Kenyatta National Hospital.
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You have gas problems? Welcome to KNH Gastroenterology Unit By Cynthia Cherono Every individual at least once in a lifetime suffers from a disorder or disease that affects a part of the digestive system; either the esophagus or stomach. Gastroenterology is a medical specialty dealing with the study of the digestive system and its disorders. The knowledge and technology in Gastroenterology have grown massively in the last two decades and has branched into various subspecialties like hepatology, pancreatology, functional bowel disorders with motility studies, therapeutic endoscopy and endoscopic ultrasound. Gastrointestinal services incorporate a joint medical and surgical approach for the prevention, diagnosis and treatment of gastrointestinal, liver and pancreatic disorders including cancer. The Gastroenterology Unit at Kenyatta National Hospital provides comprehensive and state-of-the-art services through either outpatient or inpatient services. It is full of experienced gastroenterologists, an efficient clinical team, skilled and compassionate staff, and welltrained technicians whose aim is to optimize patient experience through the provision of evidence-based specialized health care. Newsline interviewed the Head of Unit, gastroenterology Dr. Onyango Stephen, to get to learn more about gastroenterology services offered at KNH, treatment options available and the collaboration they have with the University of Nairobi (UON). “Gastroenterology is the branch of medicine focused on the diseases of the gastrointestinal system and its disorders. Diseases affecting the gastrointestinal tract, which include the organs from mouth to anus, along the alimentary canal, are the focus of this specialty,” Dr. Onyango told Newsline. “KNH being the tertiary referral hospital has all facilities to treat the whole spectrum of gastrointestinal disorders like diseases of oesophagus, cancer of oesophagus,
reflux diseases, diseases of the stomach including ulcers, diseases of the pancreas, diseases of liver and diseases of small intestine and colon,” he continued. “Additionally, we have two clinics namely the liver clinic which specializes on diseases of the liver only, the general gastrointestinal clinics that focuses on other diseases of gastrointestinal system and Endoscopy Unit (where the team looks and observes the disease through the camera),” he stated. The unit boasts of trained staff capable of taking care of clients with spectrum of diseases that exist
“Gastroenterology is the branch of medicine focused on the diseases of the gastrointestinal system and its disorders. Diseases affecting the gastrointestinal tract, which include the organs from mouth to anus, along the alimentary canal, are the focus of this specialty,” .. Dr. Stephen Onyango
ISSUE 8 | Kenyatta National Hospital Newsline
in addition to treating most of the diseases in gastroenterology since most of the equipment the unit has do not exist in other hospitals. “For cases of admission, ward 7D caters to inpatient services, for both pediatrics and adults, they both have clinics that vary so the specialists work together to ensure that they provide healthcare and optimize the patient experience for better health outcomes,” said Dr. Onyango. The University of Nairobi too has contributed to the functioning of the unit by working together with KNH staff in the clinics; medical students practice in the KNH clinics as well through the help of KNH staff and this has really helped advance their knowledge, being an academic institution. They also use the Endoscopy Unit as a gastroenterology training centre. Despite the conditions of the bile duct being challenging since it includes the cancer of the bile duct, pancreatic cancer, and cancer of the gallbladder, the unit does endoscopic retrograde cholangiopancreatography (ERCP) which is a risky procedure in gastroenterology.
PHOTO | STEVE MUTUKU Gastroenterology team led by Dr. Stephen Onyanga (2L) head and consultant Gastroenterology training unit
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KNH celebrates 2022 ACU/UHC Open Day By Shiphrah Njeri & Joan Macharia KNH hosted ACU /UHC Open Day and launched the Employee Wellness Program, to be domiciled at Aids Control Unit on April 13, 2022. The event took place at the KNH Hostel parking lot. There were various health checkups conducted on the day: • HIV counseling and testing • NCDs screening • HPV screening • BMI checkup • Cervical Cancer screening (Pap smear) • TB screening • Mental Health sensitization • Dental Screening • Vision screening The event started with a walk around the Hospital and residential areas which was flagged off by the Chief Guest, Director, Medical Research & Programs- Dr. John Kinuthia who was representing CEO KNH during the event “The launch of the Staff Wellness Program is not only timely but also pertinent. Human capital is the most important asset and should be safeguarded at all costs, your wellness is our priority,” said Dr. J. Kinuthia. The event was graced by Senior Director KPCC Dr. John Ngigi and Director Human Resource, Mrs. Winnie Mwangi. “The purpose of this day was to give the employees a chance to have their health checkups
PHOTO | SHIPHRAH NJERI Dr. John Kinuthia, Director Medical Research and Programs leads the team in cake cutting during the launch.
PHOTO |EUGENE AMELI Director, Human Resource - Mrs. Winnie Mwangi (L) and Dr. John Kinuthia - Director Medical Research and Programs(R) cut the ribbon as they launch the Staff Wellness Program Office at ACU unit.
PHOTO | EUGENE AMELI Dr. John Ngigi - Director KPCC(L), Dr. Josephine Omondi- HOU ACU (Centre) and Director, Human Resource - Mrs. Winnie Mwangi (R) participating in a physical exercise conducted by physiotheraphy department during the event.
ISSUE 8 | Kenyatta National Hospital Newsline
and create awareness on the staff wellness program. The program is available for all staff upon entry into service, during the period of service (through a routine health checkup) and before exit of service at the Hospital,” said Mrs. Winnie Mwangi. “The Aids Control Unit is on the right track, for having launched the Staff Wellness Program, since the Program will outlive us all. The benefits will include; increased productivity, reduced health cost by the employer and improvement of employees and their families’ wellness,” added Dr. Ngigi. It was fun-filled with physical exercises from the Physiotherapy Department, entertainment from KNH choir and climaxed with cake cutting to culminate the event.
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An Auditors’ affair for the Adopt A Bed campaign
By Winfred Gumbo In the continuous spirit of the Adopt A Bed campaign, KNH received two (2) beds from the Office of the Auditor General and one (1) extra bed from the KNH Internal Audit team on April 14, 2022. Receiving the beds was KNH management led by the Board Chairman, Mr. George Ooko accompanied by the CEO, Dr. Evanson Kamuri, EBS. “I am happy to welcome you all to KNH and I am pleased to note that the Auditor General was once a member of staff at KNH. We aim
to be one of the most respected public institutions in this country and all of us should be comfortable to recommend relatives for treatment at KNH,” said Mr. Ooko. The Board Chairman further challenged the members of staff to encourage their relatives to give back, especially if they were at some point medical students. Dr. Kamuri thanked the team for their kind and generous gesture while noting that KNH has opened its doors for the office of the Auditor General. “We work for the same person; the ‘mwananchi’ and it is prudent to make KNH a better place for everybody.
PHOTO | NICHOLAS WAMALWA The Auditor General, Ms. Nancy Gathungu (2nd R), KNH Board Chairman Mr. George Ooko (R), KNH CEO Dr. Evanson Kamuri, EBS (2nd L) and KNH Director of Finance CPA Michael Kihuga (L) during the donation of beds by the Auditor General’s office and KNH Internal Audit Department at the Administration Block Grounds.
ISSUE 8 | Kenyatta National Hospital Newsline
When we improve health facilities, we do it for ourselves. The more we give the more we receive and God blesses those who give”, said Dr. Kamuri The Auditor General, Ms. Nancy Gathungu on her part thanked the KNH staff for coming up with such a great initiative to help Kenyans receive world class patient care. “It’s a pleasure as an Audit Office to be here and a double pleasure to me since I worked in KNH before. We influenced change and perhaps auditing KNH in future will be performed by internal KNH auditors because of the great improvement I have seen in the audit reports,” said Ms. Gathungu. “Health matters affect each and every one of us. A healthy population is critical for the prosperity of a nation since it is a measure of achievement of Universal Health Coverage which KNH is a major player in,” she added. “We are here to show the importance of the health care sector. When I saw the Adopt A Bed initiative on social media, I reached out to Dr. Kamuri,” she added while appreciating her staff members for their chivalrous journey with healthcare providers. She further pointed out that KNH was a place of choice for many during the Covid-19 pandemic and reassured that she will push the initiative further so that it reaches the KNH Annexes.
PHOTO | NICHOLAS WAMALWA The Auditor General, Ms. Nancy Gathungu (Front) addressing the members of staff during the donation of beds by the Auditor General’s office and KNH Internal Audit Department at the Administration Block Grounds.
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Our story in pictures
PHOTO I NICHOLAS WAMALWA
KNH staff members who are members of the KNH Matibabu Sacco cast their votes to elect new Sacco officials
PHOTO I NICHOLAS WAMALWA
KNH Board chairman- Mr. George Ooko and CEO KNH- Dr. Evanson Kamuri EBS, receive two beds donated by The Office of Auditor General and the KNH Internal Audit department in support of the Adopt a bed initiative
PHOTO I NICHOLAS WAMALWA
KNH telephone service operators at work
PHOTO I PETTERSON NJOGU
PHOTO I COURTESY
Dr. Lydia Okutoyi- Director health care Quality KNH, during the QHKA Gala dinner April 2022
ISSUE 8 | Kenyatta National Hospital Newsline
Last year’s winner-Ward 10D represented by Senior Nursing Officer Eunice Kanini (centre) is flanked by KPCC Nursing & Clinical Services manager Ms Doris Kimbui (right) and KPCC Senior Assistant Chief Nurse(ACN) Ms. Roselyn Okello to the left.
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From the communication desk:
Hospital online reputation management By Sheila Murithi Developing positive reputation and acquiring consistent reviews for the Hospital is more challenging than it seems, even when we excel at patient care. This is because unsatisfied patients are far more likely to write reviews, and these negative reviews create an inaccurate perception of our Hospital. Informed and empowered patients do their homework and as we know, the internet never forgets, therefore having such information lingering on the web can be damaging to the KNH brand. We live in the digital era where perception is reality: who we are online, is who we are to most people. You may wonder why online reputation is so important; research shows that 81% of patients evaluate reviews before choosing a healthcare provider, so online reputation can make or break new patient acquisition. Healthcare businesses with a strong online reputation can also help curb a patient’s anxiety and send the message that they are to be trusted with their care. (Source: Why Does Online Reputation Matter For Healthcare Practices? Article by Lauren Parr, Forbes Councils Member and Product Marketing Manager at RepuGen; an online healthcare reputation management SaaS platform. Forbes Magazine). Reputation then becomes very vital for KNH more so that it is considered as a National Referral Hospital offering specialized services. Reputation management requires a systematic commitment of time and effort.
PHOTO | STOCK A mediator soling dispute between two parties
To effectively manage the hospital’s online status we must consider: 1. Online and in-person reputation. Pay attention to both daily. What we say and do is who we are. 2. Attract more patients with genuine positive reviews. 3. Manage negative reviews and increase patient retention by quickly responding to patients’ concerns. This improves the chances of recovering unhappy patients and converting them into loyal patients.
ISSUE 8 | Kenyatta National Hospital Newsline
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Gather actionable insight about anything that needs to change in order to increase patient satisfaction and implement them. Keeping the public informed on advancements happening in KNH and ground-breaking research and surgeries will cultivate a higher level of trust with patients and the public and this in turn mutes or reduces the dull publicity. Patient recommendations and testimonials: The Internet is the home of “digital wordof-mouth.” Comments, either positive or negative, end to be seen as a form of endorsement, crowdsourcing, or social proof. Patient recommendations and testimonials can, and often do, significantly influence the decision process and provider selection of other patients. Social Media: Keeping our own content fresh and engaging and also having staff advocating for the brand in the various social platforms.
As mentioned earlier, the internet NEVER forgets! It’s frustrating to think that user-generated comments often remain online and available even when they are incorrect, inaccurate, and often undated. Because things are “continuously available” online is further reason to keep a close eye on our online reputation and never pass on a chance to spread positivity around the brand. Remember, we are the brand.
We live in the digital era where perception is reality: who we are online, is who we are to most people. You may wonder why online reputation is so important; research shows that 81% of patients evaluate reviews before choosing a healthcare provider, so online reputation can make or break new patient acquisition. ,”
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Happy birthday to the 431+ April babies! From Marketing & Communication team 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55. 56. 57. 58. 59. 60. 61. 62. 63. 64. 65. 66. 67. 68.
MRS. SALOME WAMBUI WARUGONGO MR. PAUL MAINA MWANGI MRS. IRENE MOGITI MAKORI DR. WILLIAM KIPRONO SIGILAI MISS. ALICE ALOO ODUNGA MR. JAMES NYAGA NGUMI MRS. ROSEMARY WAITHERA WAITITU MR. SAMUEL MOTARI ONGAKI MR. MANASSEH AMUGUNE MUGWANGA MISS. ELIZABETH MUMBUA NGUMBI DR. JOSEPH KABEU KAMAU MISS. AGLEAN KANGOGO CHELIMO MISS. MARGARET MUTHONI WAIREGI MR. PAUL KAMAU MBUGUA DR. SALOME KATHOMI IRERI MISS.FLORENCE AWUOR NDOLO MR. KHALIF ABDI GEDI MR. NYAUNDI OMOOGA MISS. AGNES MUTHONI MUONGI MISS. ANNE NJERI NGARI MISS. JACQUELINE AYUKE ORIANG MRS. ROSE AKINYI ODEMBA MISS. JANE WANJIRA KARANJA MISS. MWIKALI WAMBUA NDUNGE MR. ELIAS OCHIENG OCHIENG MRS. NORAH OBARE OWAKO MRS. EMILY SARU MULINGE MISS. SALOME KAGWIRIA RINGERA MISS. NAOMI MUTHONI KAMAU MR. ROY MWITI NYAMU MR. JOSEPH WAWERU STEPHEN MISS. REGINA WANJIRU NJOGU MR. ABENDINECOH MUTETI NZOVE MR. DANIEL OTIENO ODUOR MR. ELIJAH KARIUKI MWANGI MISS. ROSE KAHUGIZA MWIGALE DR. LOISE NJERI KAHORO DR. BEATRICE NJAMBI MUGI MISS. MARGARET WANJIKU MUGO MR. JACKSON OULO OGOLLA MRS. JANE BONARERI MAINA MISS. MARGARET WANGUI GEORGE MISS. EMILY MWERU KINITI MRS. DINAH WAMBUGU MBUGUIRO MRS. ANNE WANJIRU NDIRI MISS. EUNICE WAHITO WAIROTO MISS. JUDITH MAKUNGU AYIEDZA MISS. ROSEMARY WAIRIMU KINUTHIA MR. JASPER NCHOGA MAGARI MISS. JOSEPHINE BOKE MATAIGA MISS. JULIAH KINANU MISS. JANET ADISA KIDUSU MR. JONES MWANZIA MULI MISS. ROSE ADHIAMBO OTIENDE DR. FRANCIS MWANGI MBURU MR. FREDRICK M. MUTHUSI MRS. SARAH E. NJOKI KAMAU MISS. NANCY KARAMBU MUGWIKA MR. JOSEPH MBUKI KINYANJUI MISS. MARGARET ADAMBO OWANGA MR. GODFREY MURITHI NYANGE MRS. ROSALYNE KARENDI KALAINE MISS. ANNE KHAOYIA NENDELA MRS. ELIZABETH A. WANGARI WAMBUGU MISS. FLORENCE LUNGAHI MRS. RHODA ACHIENG ONONO DR.(MRS) DORCAS KAWIRA MUSERA MR. JOSHUA MUNGATHIA BARACHA
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MR. KENNETH WAWERU MWAURA MISS. ESTHER KARIMI MUTHIORA DR. JOHNSON MASIKE WAFULA MISS. CELESTINE CHEMUSUNDE CHUMA MISS. JOSPHINE NDUNGE MACKENZIE MISS. MARY NJERU GICHUKU MR. PETER GICHARI WANJOHI MR. PETER MUIGAI MUTOTHORI MISS. JANE W. WANJIKU DR. GATHUKIA KINYUA DR. JUDITH ATIENO OKOTH MISS. PERPETUA ASUKO AMUKUYI MR. DAVID KIOGORA MISS. ELIZABETH JUMA OWANO MR. ISAAC KENNEL MIRUKA MR. WILFRED NYAMBANE MOSE MISS. STELLA KAWIRA NJERU MR. PAUL KIPYEGON KIPTANUI MRS. ROSE ATIENO NJERA DR. MARY KATHURE MUNGANIA MR. BERNARD MBUGUA RURIGA MRS. CHARITY MUTHONI KINGORI MISS. CATHERINE R. WANJIKU GUCHU DR. CATHERINE NALIAKA NYONGESA MR. GEOFFREY MBITHI KILUNGYA MRS. ELIZABETH KABUI GICHIRA MISS. VIOLET SERA NKIRIGACA MR. LAWI MATIRI MWENDA MISS. ALICE MUTHONI KIBUTHI MR. PETER NDUNGU KAGOTHO MISS. EVELYNE MBIRO NDIGA MR. PAUL ELIMLIM LOCHUCHU MISS. LYDIA K. MUTUA MISS. JANE NYOKABI NDERITU MRS. CATHERINE WANJIKU NGANGA MISS. ESTHER KAVUTSI KALAFA MR. MOSES OYIER OKECH MRS. EUNICE MILLICENT WERE ODHIAMBO MR. GEOFFREY OUMA ACHOLA MR. JOHN MWIRIGI MBURU MISS. MARY NJERI NGUNJIRI MR. ALFRED OBUYA OBENGO MISS. JEAN PERIS NYAWIRA NDUNGU MR. DANIEL MBATHA MBITHI MISS. JOAN AWUOR ACHIENG MISS. ROSELINE KESELI KEVOGO MR. EDWARD KAMANDA NYAKANGA MR HEZEKIEL GIKAMBI PETER MR. GEORGE MAINA MBACHI MR. GEORGE THIGE NGUGI MISS. KISTER KAWAGA KISIA MR. JOSEPH ODUOGI OGUTU MRS. ANNE NJERI WAINAINA DR. ALFRED MOGAKA MOKOMBA MISS. MILLY TOSIN SALLIM MR. KILIVWA JOEL STEPHEN MUKAYA MISS. PRISCILLA NJOKI WACHIRA DR. MARGARET MUKUHI MACHARIA MISS. CAROLINE WANJIRU MACUA MISS. GRACE WANJA MUNENE MISS. SCOVIA ATUGONZA AZENGA MRS. JULIE CAROL MUTHONI MATIBA MISS. MARY NJAMBI MWANGI MISS. CAROLINE CHEMUTAI TALAI MISS. CAROLINE IGOKI BOORE MR. EMMANUEL NJAGI NJERU MISS. KELLEN KAARI MURIITHI MISS. ROSALINE LOLKOLOI
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MISS. JANETH IJAI SETH MISS. CECILIA WANJIKU NJAMBI MR. BILLOW DUBANE GUHAD MISS. PRAXIDIS ADIPO NYAMWOMA DR. GEORGE MWAMNENO NYALE MISS. WESLEY JEMUTAI MISS. STELLAMARIS KARIMI GATOBU MISS. WINFRED WANGARI KIONGO MISS. ESTHER BENIADA ADALLA MISS. DINAH WAMBURA NDEGWA DR. GEORGE MWANGI NJOGU MISS. BEATRICE MONYANGI ONGARO MISS. JENIFER ONJWAYA MISS. JANE PAULINE WAITHERA MISS. HELLEN MUKIRI RUKARIA MR. GEORGE MWONGERA MWENDAMERU MR. SEXWESTON MBOTELA KILONZO MISS. CHRISTINE OLESIA MULANDA MR. EVANS OBARA OBAIGWA MR. JAMES KIPROP YATICH MISS. WINFRED WANJIKU GITAHI DR. GODFREY BWIRE BARASA MISS. MARY WANGUI GITUBA MR. LAWRENCE NYAGA NTHIGA MR. TOM NDOMBI WESONGA MISS. AGATHA NUNU MISS. BEATRICE MOSIARA MOGIRE MISS. CAROLINE KIRIMI NTINYARI MISS. ESTHER WAMBUI MUCHOKI MRS. CATHERINE MUMBUA NZIOKA MRS. ELIZABETH UMIRA SAKWA MR. PATRICK MUREITHI MUHURI MISS. GRACE WAMWIRUA MUTUGI MISS. CAROLYNE MUNEE MUASA MISS. NELLY JELAGAT KIPLAMAI MRS. PERIS NYAMBURA KIMANI MR. FRANCKLINE ONCHONGA MR. NICODEMUS OWINO ODIMA MR. DAVID MWANGI WAITHAKA MR. DICKSON IRERI MWANIKI MISS. MELVYNE PAULINE OSINO OSIRO MR. SILA OMONDI ONYUNA MISS. DAISY NDUTA KAMAU MRS. CAROLINE CHWEYA KEMUNTO MR. JOHN MUNALA SEKA MRS. SALOME NYAMBURA MATHENGE MISS. LINET NKATHA KINYUA MISS. ROSALIA WANJIKU MUTHEE DR. THOMAS MWENDWA MAINGI MISS. FLORENCE KAMENE MBITHI MRS. LUCY KIPKEMEI TUISANG MRS. VILESTA MDIVIA AJODE MISS. SALOME WANGECHI THUMARI MR. CARILUS ZEPHANIA O. MCAFFULO MISS. SHEILA MUYUMIA SAKWA MR. DOMINIC GACHOKI KINYUA MISS. SCHOLASTICA ATIENO RAUTTA MR. SILAS SILVESTER WAKULWA MR. FREDRICK KIKUTO MUTINDA MISS. PHYLLIS JEPKOSKEI KIMAIYO MR. JOHN FRANCIS MUTUMA MR. JOSEPH KOLLI MRS. AUMA A. OBIERO MISS. EUNICE WANJIRU MWICIGI MISS. EUNICE SASAKAH MR. ELSAM ONYANGO OKENO MR. PATRICK OBONYO OPIYO MISS. DOREEN MAKENA NJAGI
HAPPY BIRTHDAY APRIL BABIES ISSUE 8 | Kenyatta National Hospital Newsline
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MISS. JENNIFER NJAMBI MIHANGO MRS. LYDIAH WANGECHI NGUNJIRI MR. SIMON MBANDI KITHIKII MISS. MARGARET WAIRIMU KIMANI MR. PATRICK MUTUMA KIAMBI MISS. CAROLINE MURUNGI M’NYIRI MISS. SHALLET NAFULA AMUTALLA MRS.CAROLINE KHABETSA LIBEHE DR. IRENE WAITHIRA WERU MISS. FLORENCE NDUTA CHEGE MISS. JACKLINE NDINDA MUTISO MRS.JESINAH KEMUNTO OMETE MISS. KATHOMI KAGENI GITARI MISS. MARY NYAWIRA MURIUKI MR. ERIC ASWANI SUNERA MISS. BEATRICE CHEROITICH TUM MR. JAMES MUTUA KAUSYA MRS.LYDIAH WAIRIMU MWANGI MISS. WINFRED NDINDA KAVINYA MR. CURTIZ MURIKI MAKAU DR. PRISCA ADHIAMBO AMOLO MISS. LUCY W. MUNYIRI MR. SHADRACK CHESARO KOMEN MISS. ENID KAGWIRIA NGANG’A MRS. CATHERINE MWELU MUSILA MRS. LILIAN M. WAMUCII KIARIE MISS. FELLISTERS NZIKU NDETO MISS. JOAN BOSIBORI OKENYO MISS. DALPHINE BISATAMEI ROCHINE MR. NICHOLAS MUEMA MUTUA MISS. JULIA ASEWE OMONDI MISS. TERRY NANJALA SISA MR. GEDION THURANIRA LAICHENA MR. GODFREY MUGALA MWASHI MR ALFRED OUMA ODANGA MISS. CALISTER MOGITA NYANDIKA MISS. ELIZABETH NDILE WATUMA MR. AUGUSTUS KANYOLO MULI MISS. EVERLYNE EUNICE OWOTSI MISS. HARRIET MUKIRI MBIJIWE MISS. KESIAH WAIRIMU KARANJA MR. RICHARD MUASA NZUKI MISS. IRENE KERUBO MOSE MR. EVANCE KIVINGO MUGUSI DR. EUNICE AKINYI OMAMO MR. NICODEMUS KIPROP KIBET DR. DOROTHY ATIENO AYWAK MR JUSTIN MOSE MAGARA MR. SYLVESTER SAMMY NGILA MR. SAMUEL LEMISO SHABANJI MR. DAVID IMBWAGA MAIGULU MISS.JUDITH OBULECHELWA SHISOKA MISS. BRENDA AUMA AMENYA MISS.JUDY NJOKI NJOROGE DR. SYBIL KHISA NAKITARE MR. PATRICK KIPLANGAT MITEI MISS.NORA NYONGESA OGUTU MR. BENJAMIN NDAMBUKI MONYI MISS. EMILY WANGA MR. TONNY ODHIAMBO OGOMA MISS. SHARON MINA OKEYO MRS.NAOM NYANCHAMA ONDIMU MR. PETER EVANS MUCHOKI WAKURU MR. GERALD MURIUNGI MURITHI MRS.AGNES WAIRIMU NJIRAINI MR. JEVAS OMWERI KENYANYA DR. SUSAN WANGARI KAHUMBURU MISS. NELLY LIYALA MISS. LYDIAH WAIRIMU MUTHUI MRS.HELLEN WANJIKU NDUNGU MR. ALEXANDER MUTHII MBOGO MISS CHRISTINE MWIKALI ASUMA DR. SUSAN WAIRIMU KIMANI MR. ZAKAYO KIPKOSHOM ALBERT MISS. LENAH KHALILI
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ISSUE 8 | Kenyatta National Hospital Newsline
MISS.PASKALIA ROSE NYAKUNDI MISS. DIANNAH KAIMURI ERASTUS MISS. PHYLICE AELA WAMOYI MR. JACKSON KILELE WACHENJE MISS. KAGENDO CATHERINE ITABATHI MISS. NEHEMA KATHURE MWERERIA MISS. MARYLEEN CHEPKEMOI DR. SYLVIA NJERI NJUGUNA MISS. MILLICENT WAMBUI KAMAU MISS. PENINA KANANU ALICE MISS.PRAMILLAH MUHAMBE ILABO DR. ROSELINE NJERI MWANGI MR. GIDEON MACHARIA KIREGE MISS. STELLA KANGAI KIRUJA MRS. DOREEN WAENI NZAU MRS.LUCY WAMBUI MUNDIA MR. ANDREW KALELI KIMEU MRS.ANNE NKIROTE MWITI DR. EUNICE NGUGI MBAABU DR. ESTHER WANGUI KIMANI MR. GYVIRA ODHIAMBO ONUKO MR. ERICK MOFFAT MUNENE MR. MOSES OLUOCH MUNYENDO MR. DANIEL OMOLLOH BARAZA MISS. FLORENCE AUMA AGENYA MISS. EDITH ELEANOR ROTUK MR. SYLVESTER MACHUKI OYUGI MR. STEPHEN MATHENGE MUNYERIA MR. KENNEDY KINYUA MBOGO DR. PHILEMON MWONGERA KIMATHI MISS. EVELYNE ANYANGO OLUOCH MISS. MAUREEN WANJIKU WAKABA MISS. ESTHER NGUSYE MUSYOKA MR MBUVI MUEMA DR. JANE MUGURE GITHAE MISS. SALLY KERUBO MOKAYA MR. ANTONIO KIKUYU NDUMBU MRS.MORRY WARUGURU MURIITHI MR. JOSEPH MAINA KOGI MISS. DAVINE KWAMBOKA OSIEMO MR. JAMES WAKUBE NAYERE MRS.LINNET WAMBUI KAMAU MISS. LINET BINSARI MEREBA MISS.LEAH MUTHONI KIBUI MISS. MARYCONCEPTOR MUTINDI MUSANGI MR. JAMES MUGUMO MAINA MISS. BILHA JEPKOSGEI MUTAI DR. VITALIS OLUOCH OKOLA MR. CLIVE KIPYEGON MITEI MISS. CAROLINE KAMENE MUSEE MR. MAURICE OCHIENG OKAL MR. PETER WATAKO SAKWA MRS.VERAH ONYARI OMAMBIA MISS. ANNE NJERI KIMANI MR. JULIUS KIMOTHO MUTHUA MR. THOMAS KIPKOECH TANUI MRS.DIANA CHEBET OLINYO MISS. JACKLINE ACHIENG OBONG’O MR. JAIRUS IVELIA AMUSIBWA MR. EDWIN CHEPKONGA CHESEREK MISS. IAN KIMATHI NDIGA MISS. GRACE NDUNGWA MUTUA MR. NICHOLAS GITONGA NKOROI MISS.REGINAH WACHERA NGOTHO DR. PAULINE NYAMBURA KIBARU MR. LOYFORD MUTUMA RIUNGU MISS. FRIDAH GAKII KIRAUNI MR. WYCLIFFE TOPISIA DIKIRR MR. NAFTALI KIPROTICH RUTO MISS.REGINA JEPTOO RUTTO MRS.IMMACULATE PURITY MAKENA MRS.ANN WANJIRU MAINA MRS.LILIAN JEMATIA KIBII DR. IRENE MUSOTSI SAKWA MISS.SILVIA NJERI KABUE
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MISS.SERAH WANJIKU MARARO MISS.WINNIE NJERI NGANGA MRS.PERIS NYAMBURA AMARIATI MR. GIDEON MUSAU MUTISO MISS. CATHERINE NJERI NJOROGE MR. MICHAEL ODHIAMBO OTIENO MRS.DORAH ACHIENG NYIKAL MRS.ELIZABETH NZEMBI MUTUA MR. SOLOMON KARANI MUTIIRIA DR. NANCY MWONGELI NGUMBAU MR. JACKSON MAINGI MAKAU MISS. DAMARIS JERONO MR. BENJAMIN OGOTI VENUS MR. ERICK MUTUGI MWANIKI MISS. ROSE GATI WAMBURA MISS.CHERRY KERUBO OMAYIO MR. HESBON NYANGOTO OBAIGWA MRS.EDNA MUKIRI MISS. SHEILA VIHENDA MISS. TERESIA JUDY NYERERE MR. BONIFACE KAIMENYI MUTIRIA DR. LESLEY OWUOR OPERE MRS. CYNTHIA AWUOR OTIENO DR. GLORY WANJA MUTIA MR. VICTOR OCHIENG OMOLLO MRS. ROSALINE NCABIRA MISS.WINNIE WAMBUI KARUGA MR. PETER OMONDI ADERO BARACK MR. SAMUEL WAIYAKI ANTONY THOTHO MRS.MERCY WANJA WANJIRU MISS. FARDOSA ABDINOOR MUHAMUD MISS. JOSYLINE KAJUJU KIREMA MISS. DAINAH WANJIKU MACHARIA MISS. JACKLINE CHEPNGENOH MISS.MARION MUMBI MAINA MRS.SUSAN WANJIKU KIBUI MR. EDWIN KIMELI KOECH MISS. MERCY WARINGA NGARURA MRS.SYLVIA KWAMBOKA OMOKE MR. JEPHTERS ODHIAMBO OLWERO MISS.ANITA LUTSILILI ANAMI MISS.LILIAN GAKII DOROTHY MR. DADIOUS MARAMBARA OGETO MR. WILLIS OTIENO ADONGO MR. KEVIN BIWOTT MISS.ROSE WAIRIMU NJOGU MISS.AGNETTA KATUMBI KAUMBULU MR. BILL CLINTON OYWER ODIWUOR MISS.IVY JEMUTAI TOO MR. ISAAC RAMBEKA OSORO MISS.CAROLINE GAKII MR. FRANCIS NJOROGE WANGARI MR. HILLARY MUHIA ICHAGUA MISS.CHRISTINE BANYONA JUMA MRS.SHARON AKINYI OUMA MRS. RISPER NYABOKE MORURI MS. GERTRUDE SYOKAU MUALUKO MISS. GLORIA MUKUNI BUSHURU MR. WYCLIFFE OMOGA NYAUNDI MR. JEROME LUKALE OSORO MR. ERIC WAFULA MASINDE MISS.CATHERINE MWIKALI MBUVA MR. PAUL NJIRAINI NJAMBI MRS.VIOLA JEPCHIRCHIR KIPTOO MISS.CHRISTINE MGHOI MUNGA MR. JACK PAUL ONYANGO ODIPO MRS.HILDA PERE OSIYA MR. WILFRED KIBET MISS.PIERA WANJIRU NYAGA MR. MOHAMED ABDIKHER MOHAMED MR. ABNNER OYARO ONDIEKI MISS. NANCY OBUTU MOSOTI MISS.FAITH NZULA MASEE MR. BONIFACE MBUTU MUNYI MISS.JECINTA AKOTH NYAPOLA
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Employing Technology in Medicine By Chris Mwiti A team of Doctors at Kenyatta National Hospital-Othaya have once again put the Hospital on the map as the 1st Laparoscopy Surgery was performed on a patient who needed a transurethral resection of the prostate (TURP). “This is the first time we are carrying out this type of surgery, where we employ the use of a gadget called a resectoscope, which has a small camera that is inserted into the patient’s body through a body opening such as the urethra or a small insertion,” explained Dr. Kagiri, Urologist at KNH-Othaya. A resectoscope is a thin metal tube containing a light, camera and loop of wire that is used to cut away body sections once its inserted into your body. “This is a non-invasive surgery where no mark or very little tissue scarring is left which is what modern medicine is all about,” continued Dr. Kagiri. Dr. Kagiri is a resident doctor who has specialized in diseases of the urinary tract in both male and female
reproductive systems. His main objective is to provide quality and efficient services to the patients of KNH-Othaya. “This is the first of many procedures to be performed at KNH-Othaya which is just but the beginning or the entry into this new surgical world,” added Dr. Kagiri. “The introduction of TURP surgery was a genius move since it improves the patient’s outcome and also reduces the patient’s average length of stay in the hospital for the patients. It is also a learning process for the members of staff working in the theatre department. Patients who require this service both NHIF and cash payers are eligible to access this service”, commented HOD theatre Mr. Charles Mwendwa. This procedure is not common and is mostly done in specialized health care centres but KNH-Othaya saw the urgency of decentralizing this procedure in the region for easy access of such services to the public. The facility is thriving in being a centre of excellence in the provision of world-class services to our patients.
Over time, KNH-Othaya theatre has increased the specialities including ENT, ophthalmology, urology, obs/ gynae, general surgery, orthopaedic, maxillofacial, plastic surgery and laparoscopic surgery. The aim of the theatre is to reach the same standards as the private hospitals in the region and incorporate all the specialities.
PHOTO |CHRIS MWITI Modern technology being used during a surgery
POSITIVE MENTIONS FROM KNH FACEBOOK PAGE By Luke Kung’u 1. Harrison Wanjohi: Security department, I am grateful to madam Emma Nduati for great service and great level of concern. She directed me well to the office I needed to visit with high level of courtesy. 2. Feltrend Odus: KNH is a wonderful hospital all I can say God bless you abundantly. 3. Gisemba Evans: Thanks to the KNH Department of Neurosurgery, Dr. Wanyoike & Dr. Kimani without forgetting Dr. Faiza of ward 8B (This lady answered all my questions concerning my condition like a nursery school child).
7. Leyla Jarso: Cardiac Doctor Nyamu, I will be forever grateful. Asante sana Doc. I celebrate you and the Cathlab team too not forgetting nurse Peninah-this lady is the best. 8. Dorris Vuluu: All physiotherapists at KNH, Mr. Okumu, madam Jacinta Wambua and the rest, you taught me a lot and I appreciate. Thumb up rehabilitation team! 9. Joyce Libra: Nurse in charge ward 4C Mark Alex Mbiro and the entire staff in that ward, may God continue showering you with His favours and blessings. 10. Sylvia Machogu: Laundry team at KNH, God bless you. You ensure that prime care sheets are so clean. The cleaners do a wonderful job at Prime Care too. God bless you!
4. Ivy Nid: I salute the paediatric unit and the doctors in ENT like Dr. Kambuni. God bless you. 5. Cindy Flow: There is a lady who works hapo kwa Oncology recordsI can’t remember her name but she is light skinned. That lady is heaven sent I just love her services. 6. Ivy Nice: All doctors hapo MOPC wakiongozwa na Dr. Nyange; those doctors are heaven-sent. Theirs is a calling and also Madam Kagema in the same department. May God bless you all.
ISSUE 8 | Kenyatta National Hospital Newsline
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Hand Hygiene: Catering Unit bags KPCC IPC trophy PHOTO |SHAWN PAUL OMONDI KPCC Catering Unit head Ms Anne Wanja (centre) holds the IPC trophy on behalf of her team during the presentation
By Petterson Njogu & Cynthia Angel The Kenyatta Prime Care Centre Infection Prevention and Control unit (IPC) held its annual IPC trophy presentation to the outstanding unit in hand hygiene within KPCC. After an extensive audit and assessment carried out by the KNH IPC/OSHE Committee, this year’s trophy was awarded to the KPCC Catering unit. They won the coveted hand hygiene trophy for having the highest hand washing and hand hygiene compliance. Previously, the trophy was held by Ward 10D. Hand hygiene is the act of cleaning one’s hands with soap and water to remove viruses, bacteria, microorganisms, dirt or other harmful substances stuck to the hands. While applauding the kitchen department for the feat, Manager Nursing & Clinical Services at KPCC; Ms. Doris Kimbui, gave a rallying call on the importance of hand hygiene while taking care of the patients. “The importance of hand hygiene can never be taken casually, as KPCC, we endeavor to create an infection-free setting which requires a collective effort from all of us,” said Kimbui. She also issued a challenge to other
units to improve during the next handwashing audit. Receiving the trophy was KPCC Head of Catering, Ms. Anne Wanja- she could not hide her joy while thanking every member of her team who made it possible. “Handwashing and hand hygiene does not only reduce contamination within our unit, but it is also largely a part of our standard routine in the core procedure of cooking; from food handling, preparation to serving, we must get it right on all aspects as we take care of our patients and clients,” concluded Wanja. As we all know hands are the main pathways for microorganisms transmission, and hand washing goes a long way in averting this. Regular handwashing is one of the best ways to remove germs, avoid getting sick, and prevent the spread of germs to others. Whether one is at home, at work, traveling, or out in the community. As we mark World Hand Hygiene Day early next month, it is important to prioritize clean hands in all divergent levels of health environments. It is also important to appreciate the efforts put by IPC champions as key players in achieving the appropriate behaviors and attitudes towards proper hand
ISSUE 8 | Kenyatta National Hospital Newsline
hygiene and overall sanitation. Additionally, Coronavirus, being a droplet infection, maintaining proper hand hygiene practices is key in breaking the chain of infection- the reason we should at no time overlook the Five Moments for Hand Hygiene in a Hospital, which include; 1. 2. 3. 4. 5.
PHOTO | SHAWN PAUL OMONDI Ward 10D Nurse Eunice Kanini (left) hands the IPC trophy to this year’s winner, Ms Anne WanjaKPCC Catering Manager
Before touching a patient Before a procedure After a procedure or body fluids risk After touching a patient After touching a patient’s surroundings
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22/04/2022
Comic Zone Laughter, the best medicine!! By Edel Q. Mwende
Clumsy dancer While dancing at a party, I tripped and stubbed my toe. Days later, my toe swollen and purple, I went to see a podiatrist. I told him how I hurt myself and admitted to feeling foolish at being so clumsy. After X-raying my toe, the doctor said he didn’t need to do anything. Anxious to speed the healing, I asked whether there was something I could do: “Should I soak it? Put it on ice? Is there anything you recommend?” He smiled and said, “Take dancing lessons.” Chiropractors Chiropractors should be hired to cure all ails, since we know laughter is the best medicine and... they really just crack you up. Yummy Giveaway I was in a department store when I heard on the public-address system that the optical department was offering free ice cream. I headed down the escalator to take advantage of the offer, trying to decide on vanilla or chocolate. I was nearly drooling when I got to the optical section and said to the clerk, “I’m here for my ice cream.” “Ice cream?” came the reply. “Sorry. What we have is a free eye screening.”
Weight guessing Our Lamaze class included a tour of the pediatric wing at the hospital. When a new baby was brought into the nursery, all the women tried to guess its weight, but the guy standing next to me was the only male to venture a number. “Looks like 9 1/2 pounds,” he offered confidently. “This must not be your first,” I said. “Oh, yes, it’s my first.” “Then how would you know the weight of a baby?” He shrugged. “I’m a fisherman.” Numbing At the busy dental office where I work, one patient was always late. Once when I called to confirm an appointment, he said, “I’ll be about 15 minutes late. That won’t be a problem, will it?” “No,” I told him. “We just won’t have time to give you an anesthetic.” He arrived early.
Inspirational Quotes Thinking is the hardest work there is, which is probably the reason so few engage in it. ~ Henry Ford, American industrialist and founder of Ford Motor Co. A dream does not become reality through magic; it takes sweat, determination, and hard work. ~ Colin Powell, former U.S. Defense Secretary I’m a great believer in luck, and I find the harder I work, the more I have of it. ~ Thomas Jefferson, former President of the United States No matter how hard you work, someone else is working harder. ~ Elon Musk, entrepreneur
OUR VISION A world class patient-centered specialized care hospital OUR MISSION To optimize patient experience through innovative healthcare; facilitate training and research; and participate in national health policy formulation OUR MOTTO We Listen, We Care
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ISSUE 8 | Kenyatta National Hospital Newsline
Hard work beats talent if talent doesn’t work hard. ~ Tim Notke, basketball coach Satisfaction lies in the effort, not in the attainment. ~ Mahatma Gandhi, Indian activist We think, mistakenly, that success is the result of the amount of time we put in at work, instead of the quality of time we put in. ~ Ariana Huffington, businesswoman and author Men die of boredom, psychological conflict and disease. They do not die of hard work. ~ David Ogilvy, advertising business tycoon The only place where success comes before work is in the dictionary. ~ Vidal Sassoon, hairdressing business tycoon
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