www.bakersfieldhearthospital.com 3001 Sillect Avenue | Bakersfield, CA 93308 Patient and Family Handbook Answers for All of Your Questions
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• Facilitating interaction between you, your family, and the medical team to better understand each other’s needs and concerns.
WELCOME TO BAKERSFIELD HEART HOSPITAL 1ST AND ONLY CALIFORNIA ACCREDITED HEART FAILURE CENTER
Dear Patients and Patient Family Members, Welcome to Bakersfield Heart Hospital. We are proud to deliver the highest level of care and dedication by our entire staff of physicians, nurses and team Wemembers.recognize the partnership between patients, families and healthcare providers is based on the understanding that everyone’s role is important. So that you will receive the best health care possible, we are committed to:
Michelle Oxford, MBA President and CEO
• Helping you and your family participate in your care to the level you desire. If there is anything we can do for you, please feel free to ask any team member for assistance. We strive to provide you with service excellence while meeting and exceeding your expectations. If for any reason you are not completely satisfied, please call 661-316-6018 so that we may have the opportunity to correct the issue. Thank you for choosing Bakersfield Heart Hospital, where our goal is to be your hospital of choice.
• Treating you and your family with dignity and respect.
54 MISSION STATEMENT ................................................................................................................................. 6 About Us ......................................................................................................................................................... 7 PATIENT FOCUSED CARE 9 Our Team is on Your Side ............................................................................................................................... 9 WHAT TO EXPECT DURING YOUR STAY............................................................................................... 10 Privacy 10 Patient Safety 10 Medication Safety ........................................................................................................................................... 11 Consent Forms ................................................................................................................................................ 11 About Your Room ........................................................................................................................................... 11 BEDSIDE SHIFT REPORT 12 TAKING CHARGE OF YOUR CARE .......................................................................................................... 14 PATIENT EXPERIENCE 14 Patient Experience Coordinator ...................................................................................................................... 14 Patient Navigator ............................................................................................................................................ 14 INFECTION PREVENTION 15 Wash Your Hands and Remind Others to Wash Their Hands 15 Prevent the Spread of Respiratory Infections ................................................................................................. 15 Vaccinations .................................................................................................................................................... 15 Isolation Precautions ....................................................................................................................................... 15 Flowers 15 VISITOR INFORMATION ............................................................................................................................ 16 Visitor Policy .................................................................................................................................................. 16 WHAT YOU NEED TO KNOW 17 Television and Telephone ................................................................................................................................ 17 Photography, Videography and Audio Recording Policy ............................................................................... 17 Use of Electronic Devices ............................................................................................................................... 17 Meals ............................................................................................................................................................... 17 Valuables And Personal Belongings 17 Lobby Hours and Guidelines .......................................................................................................................... 18 Patient Registration ......................................................................................................................................... 18 Concierge Services .......................................................................................................................................... 18 Lost and Found ............................................................................................................................................... 18 Patient Comment Cards 18 Smoking Policy ............................................................................................................................................... 19 Fire Drills ........................................................................................................................................................ 19 Blood Bank ..................................................................................................................................................... 19 Heart Rock Café .............................................................................................................................................. 19 Security 19 TABLE OF CONTENTS GOING HOME ................................................................................................................................................ 20 Discharge Planning ......................................................................................................................................... 20 Discharge ........................................................................................................................................................ 20 Patient Portal 20 Discharge Follow-Up Calls to Patients ........................................................................................................... 20 Understanding Your Hospital Bill ................................................................................................................... 21 YOUR RIGHTS AS A HOSPITAL PATIENT............................................................................................... 22 HEALTHCARE DECISIONS ........................................................................................................................ 25 Your Right to Make Decisions ........................................................................................................................ 25 Rely on Your Physician ................................................................................................................................... 25 Being Hospital Wise … Your Safety 25 VOICING YOUR CONCERNS...................................................................................................................... 26 Concern During Hospitalization ..................................................................................................................... 26 Ethics Review ................................................................................................................................................. 26 Patient Satisfaction 26 HOSPITAL RESOURCES .............................................................................................................................. 27 Pastoral Care ................................................................................................................................................... 27 Organ Donation ............................................................................................................................................... 27 Language Assistance 27 Service Animals .............................................................................................................................................. 27 Wheelchairs..................................................................................................................................................... 27 Wound Care..................................................................................................................................................... 27 Other Needs .................................................................................................................................................... 27 MEET YOUR COMMUNITY HEALTHCARE PROVIDERS .................................................................. 29 HEALTH RESOURCES ................................................................................................................................. 33 HOW TO CHOOSE A SKILLED NURSING FACILITY 34 WHAT IS ACUTE REHABILITATION ....................................................................................................... 38 ASSISTED LIVING FACILITIES 40 SERVICES OF A HOME HEALTH AGENCY ............................................................................................ 42 PALLIATIVE AND HOSPICE CARE 44 SUPPORT FOR CAREGIVERS .................................................................................................................... 46 ORTHOTICS AND PROSTHETICS............................................................................................................. 48 WORD SEARCH ............................................................................................................................................. 50 MANUAL DEL PACIENTE Y LA FAMILIA ............................................................................................... 52 TV CHANNELS ............................................................................................................................................... 78
Bakersfield Heart Hospital also houses a full service Emergency Department. Our staff and advanced care facilities have consistently ranked in the highest categories in independent patient satisfaction surveys.
• 321 physicians on staff representing medical specialties available in the Bakersfield area
• Physician on duty 24/7 in our full service Emergency Department with eight private rooms
• Short Stay Unit: This nine-bed private room area is located on the first floor of the hospital. Each room is equipped with hemodynamic monitoring.
• Women’s Heart Center - your first step to identifying your risk for heart disease
• Cardiac monitoring capability
• Cardiac Rehab - a professionally supervised program to help people recover from heart attacks, heart surgery and percutaneous coronary interventions
• Private rooms with windows About our Patient Care Units and Departments:
• Wound Care providing specialized treatment for acute, chronic, non-healing wounds
Additional Services include:
Bakersfield Heart Hospital opened in September, 1999 with 47 private patient rooms, equipped with:
PHYSICIANS AS PARTNERS
CORPORATE PARTNER
ABOUT US
76 OUR MISSION STATEMENT
• State of the art technology
HISTORY AND PROFILE
• Post Anesthesia Care Unit: A five-bed unit, located on the second floor of the hospital, is designed to provide care for patients who have had a major and/or minor surgery. Patients will be discharged from this unit when they have met discharge criteria or by doctor’s orders.
• Three surgery suites, all equipped for cardiac, vascular, orthopedic, neurosurgical and general surgery
Bakersfield Heart Hospital, in partnering with our physicians and associates, is committed to enhancing the quality of health of our patients and their families by providing the highest personal service and delivering technologically advanced cardiovascular care through a compassionate, patient and family centered approach.
In 2016, Hospital Management Group (HMG) bought the majority interest in the Bakersfield Heart Hospital from Cardiovascular Care Group (CCG).
• Private showers and toilets
Bakersfield Heart Hospital was conceived by local cardiologists and cardiothoracic surgeons who wanted a hospital to provide the latest in technology and the very best care.
• Full critical care support in our Coronary Care Unit (CCU) with 10 private rooms
• Cath lab and diagnostic lab services with 4 suites for cardiac procedures
• Day Patient Unit with 12 private rooms for outpatient, pre-op and cardiac catheterization pre and post care
• 37 bed Patient Care Unit (PCU)
• Partnership - We partner with patients and families to provide the best possible care for you or your loved one.
Patient Satisfaction Overall Surgical
Awards
• Supporting patients and families during their stay
Aligned with the core concepts of the Institute for Patient and Family Centered Care, Bakersfield Heart Hospital promotes a culture where partnerships are created with patients, families, and health care professionals. We strive to create the ultimate Patient and Family Centered Care experience by practicing these fundamentals:
• Respect - We will respect the values, beliefs, and cultural backgrounds of all patients and families.
At BHH we have Patient Navigators. They do more than directing patients to resources. Patient navigation involves:•Working with members of the health care team to facilitate patient healthcare
Overall Surgical Care #1 in the Market
Overall Surgical Care Top 10% in the Nation and #1 in the Market Care Top 10% in the Nation and #1 in the Market Care #1 in the Market US
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Heart Failure Treatment Top 10% in the State
• Building the awareness of patient experience OUR TEAM IS ON YOUR SIDE
Vascular Surgery Top 100 in the Nation
Accredited Heart Failure Center - The American College of Cardiology (ACC) has recognized Bakersfield Heart Hospital for its demonstrated expertise and commitment in treating patients with heart failure. This award is based on rigorous onsite review of the staff’s ability to evaluate, diagnose and treat patients with heart failure through pre-hospital care, early stabilization, acute care, transitional care, clinical quality measures and more. and Ratings In 2018, Bakersfield Heart Hospital was rated by CareChex (a division of the Delta Group) in the following areas: Medical Excellence Cardiac Care Top 10% in the Nation
PATIENT FOCUSED CARE
• Open Communication - We will communicate information in a timely, accurate, an unbiased fashion so patients and families can actively participate in decision-making.
• Dignity - We will listen to you, answer your questions and honor your choices.
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Hospital
• Promoting patient health and comfort
Bakersfield Heart Hospital has received and maintained accreditation from the nation’s leading hospital review boardThe Joint Commission. This means, when you come to the hospital, you can be assured that we will provide quality services that meet national standards of excellence set by the health care industry. The Joint Commission reviews virtually every aspect of hospital operations including staff expertise, quality assurance programs, medical records, and facility safety. Even with accreditation, we are continually looking for new ways to improve our quality of care so that we can better serve you.
ACCREDITATION AND AWARDS
Patient Safety Cardiac Care Top 10% in the Nation and #1 in the Market
Accredited Chest Pain Center - Bakersfield Heart Hospital is proud that our chest pain center has been accredited by the Society of Chest Pain Centers. This mark of distinction signifies our commitment to exceeding quality-of-care measures in acute cardiac medicine. The accreditation also recognizes the expertise of our physicians, nurses and other dedicated professionals and the excellence of our treatment protocols.
Our physicians, nurses and technicians at Bakersfield Heart Hospital work together to provide compassionate, quality care to patients. Your caregiver team will consist of a Hospitalist (a doctor who coordinates with your primary physician to make sure you get the best possible care), a Registered Nurse (RN) and a Patient Care Partner (PCP). You may also receive care from our Respiratory Therapists, Radiology Technologists, Pharmacy Personnel, Physical Therapists, Occupational Therapists, Speech Therapists and Dietitians during your stay. In addition, a Case Manager is on hand to assure patient care is coordinated, with the necessary resources, both within the hospital and when you leave. This includes patient, family and staff education, quality assessment and timely Whendischarge.possible, services will be provided at your bedside. However, in the event you must be relocated for a particular test, your nurse, care partner or technician will escort you and return you to your room as soon as the test is Remember,complete.youand your family members are also an important member of your caregiver team. We hope you feel comfortable in asking questions and sharing your concerns.
ABOUT
• Participation/Empowerment - We will encourage, support, and guide patients and families to participate in care and decision-making at the level they choose. We have a family meeting area where families can discuss care plans with physicians and other healthcare staff. If you need assistance, please ask your nurse to locate a Patient Navigator.
Participate in all decisions about your treatment. You are the center of your health care team. Talk with your doctor and health care team about your options. If you would like, you have the right to a second opinion. When it involves your health or the health of your loved ones, don't be afraid to ask questions. Speak Up! MEDICATION SAFETY
• Informing visitors of what they can do for you or bring you. "Patient Privacy Practices," including federal law, prohibit hospital team members from disclosing confidential patient information without your express permission. To ensure your privacy, your nurse, with your assistance, will assign a code word specific to you. This will assist staff in identifying your chosen spokesperson when they call for information on your condition.
You may be asked to sign consent forms for certain types of procedures, tests, or treatments. Your physician will discuss and explain this with you and/or your family. It is important for you to understand the risks, benefits, and alternatives available to you whenever you are undergoing a procedure, test or treatment. If you do not understand what you are being asked to consent to, inform your nurse. Your physician will be contacted and further education will be provided.
PATIENT SAFETY Patient safety is our first priority at Bakersfield Heart Hospital. Our goal is to ensure expert medical care in the safest environment possible. As a patient, you play a vital role in your own safety by becoming an active, involved and informed member of your health care team. When you are an active partner in your care, you can help prevent errors. Remember to "SPEAK UP™" by following these suggestions from The Joint Commission: Speak up if you have questions or concerns. It is okay to ask questions until you understand. It's your body and you have a right to know. Pay attention to the care you get. Always make sure you're getting the right treatments and medicines by the right health care professionals. Don't assume anything.
CONSENT FORMS
If you anticipate that several people will be checking on your condition while you are in the hospital, it would be helpful if you would designate one person to communicate your condition to others. This "spokesperson" can assist by:
WHAT TO EXPECT DURING YOUR STAY (Continued)
ABOUT YOUR ROOM Bakersfield Heart Hospital is designed for maximum efficiency. Patient rooms encircle nurses' "pods," so your needs may be met as quickly as possible.
• Helping you put together a list of people who you wish to be updated on your condition.
Educate yourself about your illness. Learn about the medical tests you get and your treatment plan. Ask about the results of your diagnostic tests. Ask a trusted family member or friend to be your advocate (advisor or supporter). Know what medicines you take and why you take them. Medicine errors are the most common health care mistakes. Tell your health care providers about medications, vitamins and herbals you are taking. Make sure you know what your doctor has ordered for you, including why and how you are to take particular medications. Use a hospital, clinic, surgery center, or other type of health care organization that has been carefully checked out.
• Obtaining and sharing regular condition reports with those on your list.
We ask that you provide your nurse with a complete list of medications you are taking regularly, including dosage and times. This list should consist of prescription medications, herbals, over the-counter, and investigational medications. Your nurse will review this list with your physician, who will make a decision on which medications you should continue during your hospitalization. For your safety and protection, only those medications ordered by your physician will be given to you during your stay. Your nurse will provide these as ordered by your physician. Because of this, we ask that all medications brought with you, including aspirin, are returned home as they may interfere or interact with tests or medicines ordered for your treatment. Your nurse will ask you questions concerning any past reactions to medications and any allergies you may have. This also includes reactions or allergies to herbals, over-the-counter medications or foods. An allergy bracelet will be applied to your wrist to alert caregivers.
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WHAT TO EXPECT DURING YOUR STAY PRIVACY
* Please tell your nurse if you would like to limit your visitors or phone calls. You may also choose to be a "secure patient" which means your information will not appear on the hospital census. Callers and visitors will be told that we have no such patient on our census. Anyone wishing to receive information regarding your care would need to receive it directly from you or someone you designate to receive and give information.
• Helping establish times for visitations.
All patient rooms are private and designed with comfort and convenience for both you and your family. Patient rooms also include a built-in cabinet for your personal belongings, a television, and a private bathroom. Your bed has electric controls, enabling you to make adjustments for your comfort. Side rails on the bed may be positioned up for your safety. To notify your nurse that you need assistance, press the call button located on your bed. In response, the staff may talk to you through an intercom system. You may answer in a normal voice, as the microphone in your room will pick up what you are saying. An emergency button is located next to the toilet. Pushing the button down or pulling the cord, alerts the staff that you are in need of help and they will respond to your needs quickly
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WHAT SHOULD I EXPECT?
• Invite you to take part in the nurse bedside shift report. You should decide who else can take part with you.
• Encourage you to ask questions and share your concerns. If needed, the nurse coming on duty may come back after the bedside shift report to spend more time discussing your concerns.
WHAT SHOULD I DO?
• Listen. You are an important part of the healthcare team. We want to make sure you have complete and timely information about your care.
• Ask questions if something is confusing. If the nurses use any words or share any information you don’t understand, feel free to ask them to explain it.
Bakersfield Heart Hospital wants to make sure you get the best care possible. If you have any concerns about the quality or safety of your care during your hospital stay, please let your nurse or doctor know. If you have any questions or concerns, or if your nurse bedside shift report does not happen, please ask to speak to the charge nurse.
BEDSIDE SHIFT REPORT
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• Introduce themselves to you and anyone with you. The nurse coming on duty will write his or her name and phone number on the whiteboard in your room.
BEDSIDE SHIFT REPORT
During nurse bedside shift report, the nurses going off and coming on duty will:
Being a partner in your care helps you get the best care possible in the hospital. Taking part in nurse bedside shift reports is one way you can be a partner. You also can invite a family member or friend to take part with you.
QUESTIONS OR CONCERNS?
WHAT IS A NURSE BEDSIDE SHIFT REPORT? Nurse bedside shift report is when the nurses changing shifts (going off and coming on duty) meet by your bedside to talk about your care. At Bakersfield Heart Hospital, we want you to be involved in shift changes to make sure you get high-quality care. This gives you a chance to meet the nurse taking over your care, ask questions and share important information with your nurses. Nurse bedside shift report does not replace the conversations you have with your doctor. You also can invite a family member or friend to stay during nurse bedside shift report. We will only talk about your health with others when you say it is okay.
• Talk with you about your health, including the reason you are in the hospital and what is going on with your care. The nurses will look at your medical chart.
• Speak up. If you have questions or concerns, nurse bedside shift report is the perfect time to raise them.
WHEN IS NURSE BEDSIDE SHIFT REPORT? Nurse bedside shift report happens every day from 7:00 a.m. to 7:30 a.m. and 7:00 p.m. to 7:30 p.m. It usually lasts a few minutes.
• Check the medicines you are taking. The nurses will look at your IVs, injuries and bandages. They also will follow up on any tests that were done or lab work that was ordered.
• Ask you what could have gone better during the last shift and what you hope to do during the next shift. For example, you may want to get out of bed or just sleep. The nurse will try to help you meet this goal.
INFECTION PREVENTION Everyone plays an important role in preventing the spread of infections. You can help by following these guidelines:
• Health care providers are required to wash or sanitize their hands before and after seeing a patient. Your visitors should wash or sanitize their hands as well.
TAKING CHARGE OF YOUR CARE 7 WAYS TO TAKE CHARGE OF YOUR CARE
PATIENT EXPERIENCE
Flu and pneumonia can be especially dangerous to hospitalized patients. Appropriate vaccination is the most effective way to prevent many illnesses and deaths. The best way to prevent getting the flu and spreading it to others is to receive a flu shot every year. Pneumococcal vaccine to prevent certain types of pneumonia is recommended for adults over 65, all adults over 19 who smoke or have asthma and people with chronic disease or condition that affects the immune system. If friends or family members have a cold or don’t feel well, ask them not to visit the hospital.
Patients in the hospital sometimes have infections that can be spread to others. These patients are placed in “isolation.” Using gloves, gowns, and masks may be necessary to enter the room of the patient in isolation. An instruction card on the door will inform you if these precautions are necessary. Your nurse or physician will provide you with additional information about isolation precautions as necessary.
• WASH YOUR HANDS AND REMIND OTHERS TO CLEAN THEIR HANDS. This is the single most important infection control measure you can use. Using soap and warm water, rub your hands vigorously for at least 15 seconds. If your hands are not obviously dirty, you may clean them with an alcohol-based hand sanitizer. Rub the sanitizer all over your hands, especially under your nails and between your fingers, until your hands are dry. Clean your hands before touching or eating food and after you use the bathroom.
Patient Experience is providing the right care all the time for every patient. Bakersfield Heart Hospital has Patient Experience Coordinators to assist patients and their families with questions and concerns about their care during their stay. Our Patient Experience Coordinators will maintain standards of high quality care for everyone and ensure that the needs of patients are met by making sure that patient’s rights are respected. Our community is important and our patients are our priority. Patients and their family members or care providers often have questions or concerns about care. Our Patient Experience Coordinators are always available to help.
PREVENT THE SPREAD OF RESPIRATORY INFECTIONS
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VACCINATION
ISOLATION PRECAUTIONS
Flowers may cause allergic reactions and are a possible source of infection. Therefore, if patients are in isolation, in the Critical Care Unit (CCU), or are identified to be at risk for allergic reactions or infection, flowers will be kept at the nurse’s station. Flowers may be delivered to patient rooms in the Patient Care Unit (PCU) as long as the patient’s condition allows.
FLOWERS
Pay Attention. Always double check that you are getting the right treatments and medicines from the right hospital staff. Educate Yourself. Learn about your medical condition, tests and treatment options so you know why following your care plan is so important. Find a support person. Pick someone to help speak up for your care and needs during your stay Know your meds. Understand what your medicines treat, why you need them and how to take them for the best results. Check Before You Go. Make an informed decision when selecting additional healthcare services. Choose only accredited providers who meet patient safety and quality standards. Go to www.qualitycheck.org to learn more. Participate in Your Care. You are the center of your healthcare team. Make sure you know what’s happening every step of the way - from admission through discharge.
Speak up. Ask questions and voice concerns. It’s your body, and you have the right to know.
PATIENT EXPERIENCE COORDINATOR
PATIENT NAVIGATOR The Patient Navigator role is a unique collaboration between the cardiovascular care team, patients and families to manage the stress of hospitalization for surgical procedures. Our Navigator will address concerns regarding pre and postop care. We believe a quality patient experience is providing the best clinical care and ensuring patients’ questions are answered.
• Health care providers should wear gloves when they perform tasks such as drawing blood or touching wounds or body fluids. Staff will welcome your reminder to clean their hands or wear gloves.
Cover your mouth and nose when sneezing or coughing by using tissues or the bend of your elbow. Both tissues and masks are available upon request. Please use these if you have a runny nose, sneeze or cough. Please remember to wash your hands, especially after you sneeze, cough or use a tissue.
• Do not touch equipment in the patient rooms. If you think there is a problem, ask for assistance from the nursing staff.
• To benefit all patients, visitors and personnel, visitors are required to conduct themselves in a polite and courteous manner. Visitors exhibiting threatening behavior or using abusive or profane language will be asked to leave the hospital premises. Firearms are not permitted on hospital property.
VISITOR INFORMATION
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TELEVISION
VISITOR POLICY
TELEPHONE
PHOTOGRAPHY, VIDEOGRAPHY AND AUDIO RECORDING POLICY
Bakersfield Heart Hospital encourages visits by family and friends as their assistance is valuable in the healing
however, when a patient's condition or care needs will require all visitors to leave the room. Your cooperation in these situations is appreciated and visitor waiting areas are available throughout the hospital. Additional guidelines are as follows:
caregivers, as determined by the patient and family, will be educated along with the patient in order to facilitate a return to wellness. They will be encouraged to spend as much time as needed with the patient, and to help with the care of the patient, by learning the needed skills to assist the patient upon
• In the best interest of the health of our patients, we ask visitors who have a fever, symptoms of a cold or the flu, or any type of communicable disease to refrain from visiting.
The hand-held remote control unit provided in your room operates the television.
In addition to the standard local channels available, you have a selection of cable channels for your viewing choice. Several channels are also dedicated to education about various health topics. Education channels provide video on demand topics in both English and Spanish. There is also a “Care Channel” for soothing sounds and visuals. For assistance ask your nurse or care partner
To ensure the privacy of all our patients, visitors and staff, the taking of photographs, videography and/or audio recording is limited. Bakersfield Heart Hospital in its sole discretion, reserves the right to ask a patient or visitor to stop taking photographs, video and/or audio recording at any time if it comes to the Hospital’s attention that such actions are interfering with patient care, infringing on the privacy rights of patients, visitors or staff members, or is otherwise disruptive. This becomes increasingly important given the proliferation and growing use of imaging technology such as digital cameras, cell phone cameras and other recording devices.
• While visits are welcomed, please consider your needs for rest and recovery.
Telephones are available for each patient room. Your friends and family may call directly to your room. Ask your nurse or care partner for your room telephone number. The main number for the hospital is (661) 316-6000. To place a local call from your room, dial “9,” and the number. There is no charge for local calls. If making a long distance call, you will need to use a credit card, call collect, or have the call billed to your home. These calls cannot be charged to your hospital bill.
Our Biomedical Engineer must do a safety check on electronic equipment brought from home such as radios, hair dryers or notebook computers. Let your nurse or care partner know before you begin using an electrical device. MEALS Breakfast, lunch, and dinner will be provided to your room. For each meal, you are provided with several food choices based on your diet needs and those prescribed by your physician. Our Registered Dietitian is available to assist you with your nutritional needs, explain your prescribed diet, and to provide nutrition counseling at your request or that of your physician.
VALUABLES AND PERSONAL BELONGINGS
Valuables, such as, money, jewelry, documents, or other articles of value should not be brought to the hospital. You should make arrangements with a family member or friend to take these items home for you. A safe is available if you are unable to make appropriate arrangements. The hospital is not responsible for the loss, damage, or theft of items left in your Glasses,room.dentures, and hearing aids are an important part of your life and require special care. Inform your nurse or care partner if you use any of these items. Take care not to leave these items on your food tray or lying on your bed, they may be inadvertently disposed of or lost. Notify the nurse if any of these items are sent home with a family member or friend.
USE OF ELECTRONIC DEVICES
WHAT YOU NEED TO KNOW
Theredischarge.aretimes,
• Visits between the hours of 7 a.m. - 8 a.m. and 7 p.m. - 8 p.m. are limited to RN discretion, to allow information to pass efficiently between shifts.
• We believe it is important for you and your family to be comfortable communicating with your caregivers. Do not hesitate to ask questions or seek assistance when needed.
• The number of visitors may be limited to two at a time in the Critical Care Unit and children under the age of 12 are discouraged.
• An adult must accompany children at all times.
In the front lobby of the Bakersfield Heart Hospital a concierge greets our patients, families, and visitors. The Concierge will be able to assist you in a variety of ways, such as patient location, hospital directions, and restaurant, shopping and hotel information.
WHAT YOU NEED TO KNOW (Continued)
Providing the best possible experience is our goal. From quality of care to customer service, we want to be sure your needs are being met during your stay. We have placed comment cards throughout the hospital and ask that you or a family member please take a moment to fill them out. We are always looking for ways to improve, or highlight an exceptional experience or staff member.
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• The main lobby is open from 5 a.m. until 9 p.m. After the main lobby is closed, entrance into the hospital will be through the Emergency Admitting entrance on the east end of the building.
SECURITY
LOBBY HOURS AND GUIDELINES
LOST AND FOUND If you have misplaced a personal item, inform the concierge or a staff member. They will check to see if the item was brought to our lost and found area.
BLOOD BANK
PATIENT REGISTRATION
PATIENT COMMENT CARDS
WHAT YOU NEED TO KNOW (Continued)
The Heart Rock Cafe is located on the first floor of the hospital and is open 7 days a week from 6:00 a.m. to 4:00 p.m. Hot items are available from 6:30 a.m. - 9:30 a.m. and 10:30 a.m. - 4:00 p.m. The grill is closed 9:30 a.m. - 10:30 a.m., however, beverages and cold items are available during that time. During Cafe hours, free coffee is available to all patients and their visitors. Vending machines are located in the dining area and are accessible 24/7. We will soon be opening until 7:00 pm Monday through Friday with grill menu available
SMOKING POLICY
Bakersfield Heart Hospital is a smoke free campus. The hospital recognizes the hazards of smoking and enforces a “no smoking policy” anywhere on the campus, including parking lots and in automobiles parked on campus grounds. Please speak with your physician if you require smoking cessation assistance while you are in the hospital.
Hospitals are required to routinely participate in fire drills. Do not be alarmed. During a fire drill, an announcement will be made that a drill will be occurring and an alarm will sound. Your door will be shut. In the event of a true emergency, your nursing staff will guide and assist you to a safe area.
Patients registering for admission to the hospital should check in at the Registration Desk located in the front lobby. The Registration area handles pre-admissions and admissions for scheduled procedures, surgeries, and medical admissions. Please bring your information to facilitate the admission process. Patients may check in for registration as early as 5 a.m. through the main entrance. Prior to this, patients are to enter and check in at the Emergency Registration area located on the east end of the building.
HEART ROCK CAFE
FIRE DRILLS
Bakersfield Heart Hospital uses volunteer blood that is donated through the Houchin Blood Bank, the major supplier of blood and blood components in the greater Kern County area. When blood or blood component is used there is no obligation to replace blood that is used. But to keep blood available, donors are needed. We encourage you to spread the word and to become a blood donor!
CONCIERGE SERVICES
Your safety is one of our most important goals. To help keep you and your visitors safe, Bakersfield Heart Hospital has a Security Team fully trained to handle any emergency situation. Security Officers can be found throughout the facility and also at security posts located at the Concierge desk or by the Emergency Department waiting area. A Security Officer can be reached day or night, seven days a week, by picking up any Hospital phone and dialing Ext. 6449.
• Deposit made before or upon admission.
The Bakersfield Heart Hospital Business Office routinely files necessary hospital claims to insurance companies for reimbursement. The patient, however, is ultimately responsible for payment of the bill. It is important that the hospital be given all information regarding your insurance as soon as possible so that the Business Office can verify that it is in effect and can determine the nature of coverage. Most insurance plans do not cover 100 percent of your hospital stay. You may pay your portion of the bill by one of the following means:
• Often insurance companies require a “co-pay” from the patient at the time services begin-check with your insurance company regarding details of your plan.
We understand your desire to be discharged from the hospital as soon as your condition warrants. Therefore, your hospital Clinical Resource Management Team will begin coordination of your discharge plan at the time of admission.
PATIENT PORTAL During registration, you will be asked for a valid email address. You will receive an email with a link to our Patient Portal during your visit. Check your email and use the link to launch the online Patient Portal. Set up your account before you leave the hospital and if you need assistance, registration staff can help. Or go to http://support.followmyhealth.com for a video walkthrough.
DISCHARGE We request physicians to issue discharge orders prior to 11:00 a.m. Every effort will be made to notify you the day prior that you potentially may be discharged the following day. This provides the Case Manager adequate time to prepare for your continuing care and for you to arrange for transportation home. Final instructions will be given in your room prior to discharge-it is essential you understand your continued care program, including special instructions, follow-up doctor visits, medications, and lifestyle recommendations. The Business Office may contact you prior to your discharge if additional information is needed. Your care partner will transfer you from your room to your vehicle at the time of discharge.
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A Case Manager is a specially trained Registered Nurse (RN) or Social Worker (SW) who is assigned to assist in your care coordination while hospitalized. Your Case Manager will review and follow your care, and consult with your care providers to ensure the care program prescribed by your physician(s) is being implemented. The Case Manager is responsible for coordinating resources that may need to be scheduled or obtained outside of the hospital, such as home health, medical equipment needs, and inpatient or outpatient rehabilitation.
• Payment and or deposit may be made with check, cash or credit
GOING HOME (Continued)
• Inquiries regarding payment or deposit requirements for your services may be discussed with the Business Office.
Medicare requires that your hospital admission and continued stay be justified for medical necessity. If continued stay is not medically necessary Medicare will not pay for your stay. You have the right to appeal any written notice that states Medicare will no longer be responsible for your bill. Please ask your nurse to have Case Management visit with you if you wish to appeal a Medicare denial decision.
• If you are unable to pay the balance in full, you may make arrangements for installment payments by contacting the Business Office.
All Inpatients discharged home will receive a discharge follow-up call within 1-3 days of discharge. Sometimes patients have questions after leaving the hospital so that’s why we call you at home; to make sure you are okay and to answer any questions you may have. You will receive a telephone call on behalf of the Bakersfield Heart Hospital. Please answer this call. The call will last about 2 minutes. Only 5 or 6 questions are asked. This call is an outreach from our hospital to ensure you will be able to care for yourself safely and you don’t have any questions once you get home. This is different from a patient satisfaction survey that you may receive at a later date. If you have new questions or concerns once you get home, we’re here to listen, and we want to know how
UNDERSTANDING YOUR HOSPITAL BILL
GOING HOME you are doing after you leave our hospital. Addressing any final care needs once you’re home is important to us as we partner with you for your care.
DISCHARGE FOLLOW-UP CALLS TO PATIENTS
• Payment made during or upon discharge of your hospital stay.
Bakersfield Heart Hospital is aware that hospital bills are sometimes difficult to understand because of the various requirements imposed on the hospital by health insurance carriers. Your statement of account will include only those services rendered to you by Bakersfield Heart Hospital. The services of your doctor, surgeon, anesthesiologist, pathologist, radiologist or any other consulting physician will be billed by their respective offices. If you wish to have your statement of accounts clarified, you can call (661) 316.6000 and ask for the Business Office.
• You may pay your portion of the bill after your insurance pays, or in thirty days of discharge, whichever comes first.
DISCHARGE PLANNING
3. Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will see you.
20. Examine and receive an explanation of the hospital’s bill regardless of the source of payment.
14. Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
19.disability.Haveyour
9. Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. You may request or reject the use of any or all modalities to relieve pain, including opiate medication, if you suffer from severe chronic intractable pain. The doctor may refuse to prescribe the opiate medication, but if so, must inform you that there are physicians who specialize in the treatment of severe chronic pain with methods that include the use of opiates.
11. Have personal privacy respected. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms.
18. Designate a support person as well as visitors of your choosing. If you have decision-making capacity, whether or not the visitor is related by blood or marriage, unless:
10. Formulate advance directives. This includes designating a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patients’ rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.
1. Considerate and respectful care. You have the right to be respected for your cultural, psychosocial, spiritual, and personal values, beliefs, and 2.preferences.Haveafamily member (or other representative of your choosing) and your own physician notified promptly of your admission to the hospital.
4. Receive information about your health status, diagnosis, prognosis, course of treatment, prospects for recovery and outcomes of care (including unanticipated outcomes) in terms you can understand. You have the right to effective communication and to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawing life-sustaining 5.treatment.Makedecisions
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16. Be informed by the physician, or a delegate of the physician, of continuing health care requirements and options following discharge from the hospital. You have the right to be involved in the development and implementation of your discharge plan. Upon your request, a friend or family member may be provided this information also.
8. Reasonable responses to any reasonable requests made for service.
• The facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff or other visitor to the health facility, or would significantly disrupt the operations of the facility.
13. Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation or harassment. You have the right to access protective and advocacy services including notifying government agencies of neglect or abuse.
We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible.
7. Be advised if the hospital/personal physician proposes to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects.
15. Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons providing the care.
17. Know which hospital rules and policies apply to your conduct while a patient.
YOUR RIGHTS AS A HOSPITAL PATIENT
• You have told the health facility staff that you no longer want a particular person to visit. However, a health facility may establish reasonable restrictions upon visitation and number of visitors. The health facility must inform you (or your support person, where appropriate) of your visitation rights, including any clinical restrictions or limitations. The health facility is not permitted to restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex gender identity, sexual orientation, or
• No visitors are allowed
12. Confidential treatment of all communications and records pertaining to your care and stay in the hospital. You will receive a separate “Notice of Privacy Practices” that explains your privacy rights in detail and how we may use and disclose your protected health information.
wishes considered, if you lack decision-making capacity, for the purposes of determining who may visit. The method of that consideration will be disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any persons living in your household.
6. Request or refuse treatment, to the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment or services. You have the right to leave the hospital even against the advice of physicians, to the extent permitted by law.
Bakersfield Heart Hospital encourages respect for the personal preferences and values of each individual. YOU HAVE THE RIGHT TO:
regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
YOUR RIGHTS AS A HOSPITAL PATIENT (Continued)
• You are responsible for recognizing the effect of lifestyle on your personal health. Your health depends not just on your hospital care, but also in the long term on the decisions you make in your daily life.
These patient care initiatives will assist you in communicating your needs to the healthcare team, resulting in your continued participation.
Talk with your physician or nurse about your wishes or to obtain additional information.
23. File a complaint with the state Department of Health Services or The Joint Commission regardless of whether you use the hospital’s grievance process. Their phone numbers and addresses are: California Department of Public Health Licensing and Certification Bakersfield District Office 4540 California Ave. Ste. 200 Bakersfield, CA 93309 (661) 336-0543
• You are responsible for providing information for insurance claims and for working with the hospital to arrange payment when needed.
22. File a grievance - If you want to file a grievance with this hospital, you may do so by writing or calling: BakersfieldAdministratorHeart Hospital 3001 Sillect Avenue Bakersfield, CA 93308 (661) 316-6000
Advanced Directives
An advanced healthcare directive is a written document stating how you want medical decisions to be made if you lose the ability to make decisions for yourself. It ensures your right to accept or refuse medical care. You have the right to cancel or change an advance directive at any time and they do not go into effect until you are unable to communicate for yourself. The two most common types are:
The Joint Terrace,OneTheMailFaxEmail:1-800-994-6610Commissioncomplaint@jointcommission.org(630)792-5636OfficeofQualityMonitoringJointCommissionRenaissanceBoulevardOakbrookIllinois60181
The grievance will be reviewed and you will be provided a written response. The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process, and the date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).
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• You are responsible for asking questions when you do not understand information or instructions. If you believe you cannot follow through with your treatment, you are responsible for telling your physician.
• A Durable Power of Attorney for Health Care authorizes another person (chosen by you) to make health care decisions if you become unable.
As a patient of the Bakersfield Heart Hospital, you have the following responsibilities:
• A Living Will is a directive in which you state in advance those treatments you want or do not want in the event you become unable to communicate your wishes.
As you seek information and make decisions regarding your care, keep in mind that the individual most qualified to advise you is your physician - not only because of their advanced training and skills, but more importantly, due to their comprehensive awareness of your medical situation. Please do not draw conclusions or make decisions without input from your physician.
• You are responsible for providing information about your health, including past illnesses, hospital stays and use of medicine.
RELY ON YOUR PHYSICIAN
BEING HOSPITAL WISE... YOUR SAFETY
The safety of our patients during their stay at the hospital is of great concern to us. You, as the patient, can play a vital role in making your care safe by becoming an active, involved and informed member of your health care team. Research shows that patients who take part in decisions about their health care are more likely to have better outcomes!
You should Pay Attention to details regarding your care, your caregivers, the environment, and services you encounter during your stay. You must Educate Yourself about your healthcare needs, services, and the medications you are receiving while hospitalized. Ask for an Advocate to represent you in the event you become unable or consider an Advanced Directive for KnowHealthcare.your Medications! Whether you are in the hospital or at home, you should be aware of all medications you take and why you are taking them. We encourage patients to carry a list at all times that includes all medications they are taking including over-the-counter and herbals.
YOUR RIGHT TO MAKE DECISIONS ABOUT MEDICAL TREATMENT
PATIENT RESPONSIBILITIES
21. Exercise these rights without regard to sex, race, color, religion, ancestry, national origin, age, disability, medical condition, marital status, sexual orientation, educational background, economic status or the source of payment for care.
Bakersfield Heart Hospital encourages all patients to Speak Up regarding any questions you may have about your care. Tell any staff member that you have a patient safety concern.
Always Use an Accredited Facility. Bakersfield Heart Hospital is a fully accredited facility. Participate in Your Care -- you are the center of the health care team. The names of your nurse and patient care partner, along with your planned daily activities, will be noted on the “Care Board” located in your room.
YOUR RIGHTS AS A HOSPITAL PATIENT (Continued)
HEALTHCARE DECISIONS
WHEELCHAIRS
ETHICS REVIEW
A hospital can be a frightening place if you are unable to communicate with the staff. For that reason, Bakersfield Heart Hospital makes the effort to provide language services to our patients and their family members.
If you have any other special requirements or needs, please discuss them with your nurse or staff member.
PATIENT SATISFACTION SURVEYS
Foreign language translation services are available to assist in communicating with patients regarding their medical care. Your nurse or care partner can make arrangements for this service to ensure effective and accurate communication.
TDD A Telecommunication Device for Deaf persons (TDD) is available upon request. Your nurse or care partner can make the necessary arrangements for your use of the equipment.
PASTORAL CARE
Translation Services
If we have been following a wound or sore while you have been hospitalized, we will recommend you visit your primary care physician or visit our outpatient Center for Wound Healing. At the Center, our advanced wound care program heals most wounds in as little as eight weeks. For more information, call 661.634.0200.
We respect the beliefs and traditions of our patients and encourage clergy of all faiths to visit members of their congregations who are patients. At your request, we can contact your pastor or others in your faith community to support you or your family while you are in the hospital.
ORGAN DONATION
OTHER NEEDS
CONCERNS DURING YOUR HOSPITALIZATION
Feelings of anxiety and uncertainty can affect both you and your family when you are hospitalized. In the event you or your family members have a dilemma or conflict with your planned course of treatment, we suggest you first discuss the issue with your physician. Should you still feel that your concerns are not being adequately addressed, you may request a meeting with our Ethics Committee. This committee is comprised of physicians, patients, and hospital personnel who meet when there is a conflict between parties and resolution is necessary.
Donation of organs and tissues is a gift of life and health for many people with serious or life-threatening diseases. Organs that may be donated include kidneys, liver, heart, and lungs. Tissues for donation include corneas, bone, skin, and heart valves. Contact your nurse if you would like to talk with a representative about becoming a donor.
SERVICE ANIMALS
Wheelchairs are available to individuals requiring assistance. Your nurse or care partner can make the necessary arrangements.
WOUND CARE
You will receive a Patient Satisfaction survey by phone or mail shortly after discharge. It is our goal to ALWAYS exceed your expectations, but we are consistently striving to improve. We encourage you to share your experience about the care you received.
VOICING YOUR CONCERNS HOSPITAL RESOURCES
LANGUAGE ASSISTANCE
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Your satisfaction with services we provide is important to us. Should you or your family members become concerned about the care you are receiving, and you are not comfortable discussing the issue with your physician or nurse, you may contact a Hospital Administrator. We encourage you to voice your opinion regarding the care you receive and we welcome your comments.
Sign Language Sign language services are available and can be arranged by contacting your nurse.
Assist animals are not considered pets and are welcomed at any time.
I’ve been a nurse for 21 years, and I’ve learned a thing or two about heart disease. Did you know that 80% of heart disease can be prevented? I can tell you how. I can also tell you what your heart age is. (It just might be older than you think!) I can tell you what the signs and symptoms are of a heart attack and how they can be different for men and women. And I can create a personalized action plan that can help lower your risk for heart disease.
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Cynthia Burt, RN Director, Women’s Heart Center ONLY $25 * your HealthcareCommunityProviders
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It’s all part of getting a Heart Health Checkup at the Women’s Heart Center at Bakersfield Heart Hospital. And all it takes is about 45 minutes of your time and only $25.* Call 852-6200 today to schedule your own Heart Health Checkup. Find out how much brighter the future of your heart health can be.
SERVICES THAT ARE OFFERED IN THE OFFICE • Diabetic shoes and diabetic inserts • Stem cell injections (Aminofix) • Nerve conduction testing • Doppler vascular testing • Various types of wound grafts • Advanced wound healing technologies • Fracture treatments (casting and surgery) • Clinical trials for wounds • In house pathology lab • PRP injections • Ultrasound/ ultrasound injections • Custom orthotics with laser casting • Custom braces (athletic, diabetic or other disease processes) • Cellutome skin grafting • In office minimally invasive surgery • Nail care and treatments for nail pathology (fungus or skin diseases) • Nerve injections WE TREAT YOUR FEET 4 LOCATIONS TO SERVE YOU! 448 W. Porterville,PutnamCA93257 559.784.3118 951 E. Merrit Ave. Tulare, CA 93274 559.784.3118 1519 Garces Hwy., Ste 107 Delano, CA 93215 661.725.1664 110 New Stine Road Bakersfield, CA 93309 661.832.1666 DR. HAWKINS DPM, CWS, UGM, FACLES, FACCWS DR. PASABOC DPM, DABMSP DR. BROWN DPM DR. TEELA DPM DR. NIETO DPM DR. SUH DPM Southern California Orthopedic Institute 2400 Bahamas Drive, Suite 200 | Bakersfield, California 93309 (661) 328-5565 Dr. Saied: Hip and Knee Replacement, including minimally invasive techniques and partial knee replacements. Dr. Balch: Hip and Knee Replacement. Computer assisted knee replacement. Dr. Jain: Joining us in October 2018. Trained at USC, specializing in spine and minimally invasive spine surgery.
Health Resources There’s a Difference Between WOUND CARE and WOUND HEALING If you su er from diabetic nerve damage you know how dangerous a di cult to heal wound can be. It can even lead to amputation. When the danger is that great, caring for a wound is not enough; it needs to be healed. Using state-of-the-art hyperbaric therapy and the latest advancements in the treatment of post-surgical wounds, diabetic wounds and chronic, complex or non-healing wounds, the Bakers eld Heart Hospital Center for Wound Healing will make every e ort to avoid amputation. Don’t wait. Start healing today. 661-634-0200 | 3012 Sillect Avenue, Suite B | Bakers eld, CA 93308 Across from Bakers eld Heart Hospital Bakers eldHeartHospital.com
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and
activities like climbing, walking, sitting or eating • Occupational therapy • Specialized therapists to assist in problems with speech or swallowing FACTORS TO CONSIDER WHEN CHOOSING A NURSING CARE FACILITY • Check for licenses and certification to provide Medicare coverage • Location of the facility • Number of specialists, their qualifications and expertise • The kind of services provided by the facility • Check for cleanliness of the surroundings, linen and other equipment • Ask if food is provided according to the dietary requirements • Check if the facility has a quality assurance program and protocols in place • See if the facility has well maintained rooms with all amenities • Check if the facility is focused on getting you back on your feet as soon as possible The best skilled nursing facility is one which helps you get back to your normal routines as quickly and comfortably as possible. HOW TO CHOOSE A SKILLED NURSING FACILITY THE ORCHARDS (661) 327-7687 • 730 34th Street • Bakersfield, CA 93301 We provide outstanding and innovative healthcare and premier therapeutic services in an environment that remembers the importance of the individual and family. Enhancing Lives, Advancing Wellness • Joint Mobilization • Strength and Conditioning • Chronic Pain Management • Gait Training • Physical Capacity Evaluations • Post Amputee Rehab • Stroke Care • Balance Training • Cognitive Rehab • Energy Conservation • Joint Protection Techniques • Adaptive Equipment Evaluation • Urinary/Fecal Incontinence • Orthopedic Care • Spine/Back Care • IV Therapy • Low Vision • Post Amputee Rehab • Tracheostomy • Speech Therapy • Swallow Therapy • Respiratory Therapy • Hospice Care • Specialized Wound Care SERVICES WE PROVIDE:
in
injuries require
services include:•Wound care,
management • Physiotherapy to
Any illness that leads to loss of mobility or surgery related care that cannot be managed at home can lead to transfer to a skilled nursing facility. When illnesses have a long recovery period and the patient does not have help at home or certain chronic conditions including breathing problems can also necessitate the use of rehab facilities.
34 Skilled Nursing Facilities are licensed by the Department of Health Services and have to meet the inspection and regulation requirements. After a major surgery or treatment at a hospital for an illness, the patients are referred to a skilled nursing facility for Somerehabilitation.conditions that require a transfer to a skilled nursing facility or rehab include: • Stroke or brain injuries • Knee or leg surgeries • Joint replacement surgeries for hip, shoulder or knee • Other medical conditions including Alzheimer’s or Parkinson’s
Skilled nursing facilities involve trained specialists who can assist in rehabilitating the patient. Some dressing medicine strengthen muscles aid regaining mobility. Certain brain relearning
1011 W. Tulare Rd. | Lindsay, CA • (559) 562-0055 Physical, Occupational, and Speech Therapy Cardiac Recovery • Diabetic Management Program Wound Care • Community Re-Entry Training • Pain Management High Medical Presence Model • Continence Improvement Program Orthopedic-Fracture Recovery • Pulmonary Program Stroke (CRA) Recovery Program • Contractive Management Short and Long Term Beds Available • Newly Remodeled Building Tours Available Daily Unlock Your Full Potential 329 N. Real Road • Bakersfield, CA 93309 661-327-7107 • kingstonbakersfield.com At Kingston Healthcare Center you will find multiple lifestyle and care options to ensure that you have the senior living environment that you need. Our personal directive approach focuses on the unique needs of each resident to ensure tha they have a safe, clean and comfortable living environment. With a warm staff, 24 hour care and an array of services, your needs will be met with loving care. We are here to enhance the quality of life for our residents while fulfilling our daily promise of respect and care. Physician Owned and Operated We are the only fully physician owned and operated skilled nursing and rehabilitation facilities in the country. We are not a large conglomerate run by business people. Led by Dr. David Silver an Associate Clinical Professor of Medicine at UCLA and former Clinical Chief of Rheumatology and Director of the Chronic Pain Rehabilitation Program at Cedars Sinai Medical Center in Los Angeles, the highest quality patient care has always been our priority. We will treat your loved one as if they were one of our own. Levels of Care 24 Hour Care and Supervision • Medication Management • Licensed Nurse on Staff Assistance with activities of daily living • Housekeeping 7 days a week Laundry & Linen Service Provided Daily • Activity calendar with a variety of events Internet Access & Wifi • Meals & Snacks that meet Dietary needs • Social Activities 24-Hour Care and Supervision Sharing Life’s Journey Together Please take the opportunity to Stop by, take a tour, and allow Height Street Skilled Care to change the way short-term rehabilitation and long-term care is provided to your loved ones. Height Street Skilled Care 1611 Height Street • Bakersfield, CA 93305 (661) 748-1300 Our Services: • Skilled Nursing • Physical Therapy • Occupational Therapy • Speech Therapy • IV Therapy • Wound Care • Post Surgical Care • Hospice Care • Respite Care • Custodial Care • Community Outings • Discharge Planning • Daily Activities • Social Dining Program Commitment to Person Centered Care Rehab Specialty Programs: • Stroke Recovery • Community Reintegration Program • Orthopedic Rehabilitation • Amputee Rehabilitation • Dysphagia and Swallowing Management • Use of Adaptive Equipment • Contracture Management/Splinting • Oral Motor Training • Arm and Hand Rehabilitation • Prosthetic Training • Posture and Body Mechanics • Auditory and Visual Compression • Interactive Video Games • Cognitive and Perceptual Training
Function Matters. If you want to learn to play a piano, you need to practice on a piano and not just read about it. The same is true for rehabilitation. If you have had a stroke and have lost the use of your right arm, you will need to do tasks and therapy that require the use of your right arm. Performing these tasks will help rewire your brain. The more “functional” tasks you perform the more you will improve and more positive changes will take place in your nervous system. Motivation Matters. It is not always the brightest student who is the most successful: hard work can make a huge difference. People undergoing rehabilitation are motivated by their caregivers, therapists, but also by their surroundings. Think of working in a brightly lit office with a great view versus one in the basement with a drab cubicle. Rehabilitation can be the same. Choose a place that specializes in rehabilitation only. IS AN
Acute Rehabilitation Hospitals provide an intensive approach to rehabilitation, and achieve maximum results in a short length of stay – usually under 2 weeks. After an accident, illness, injury or stroke, rehabilitation may be recommended by your physician. Learn whether an acute rehabilitation hospital is the right choice for your rehab setting.
ACUTE REHABILITATION HOSPITAL? Medicare Covered Benefit Physician visits Nursing ratios in California 3 day prior hospital stay required? Direct admit from home? Minimum hours of therapy per week On site medical support like dialysis and pharmacy? Average length of stay Acute HospitalRehabilitation SpecializedYesRehab Doctor, attending at least 3x per week 5 patients : 1 nurse 15YesNohoursYes12days Safer, Stronger, Sooner 5001 Commerce Drive, Bakers eld, CA 93309 | 661 323-5500 | healthsouthbakers eld.com • Licensed as an inpatient hospital level of care • Specialized rehabilitation physicians • Physical therapy, occupational therapy and speech therapy at least 3 hours per day • Rehabilitation registered nurses and certified respiratory therapists on staff 24 hours a day • Admission from home or hospital The Joint Commission Disease-Specific Care Certification in Stroke and Pulmonary rehabilitation V ce Y r Ch ce Insist on HealthSouth... Insist on injury,rehabilitationyourBakersfieldHealthSouthHospitalasfirstchoiceforafterillness,surgeryorstroke.
Dose Matters. When we take a medication for a medical problem, we carefully adjust the dose. Too little or too much antibiotic and the infection worsens or never goes away. The same is true of rehabilitation. The intensity and amount of therapy you receive matters. Much like it takes hours of practice to learn and improve playing a musical instrument, it takes hours of therapy to retrain the brain, nervous system and muscles. An inpatient rehabilitation hospital will provide at least three hours of therapy a day.
WHY REHABILITATION IS IMPORTANT?
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WHAT
FACTORS TO CONSIDER WHEN CHOOSING REHAB
We never think we will need rehabilitation. We worry about a heart attack or cancer, but most of us don’t see ourselves in a wheelchair or living with a severe disability. Yet, there are more than 50 million people with disabilities in the United States. Rehabilitation is the key to getting back to functioning at a level where you can live at home, enjoy your family and hopefully work.
The goal of assisted living residences is to address the needs of all its residents in the best possible way. Once your loved one moves in, assisted care professionals will understand his/her requirements
communities
An assisted living facility is a housing facility in a community setting that provides your loved one assistance with activities of daily living (ADLs) and monitors his/ her health. It may have care wards serving Alzheimer’s and dementia patients.
The basic services you can expect at an assisted living facility include: Daily meals one will receive assistance with bathing, getting dressed and using the bathroom. The caregiver will ensure that he/she takes her medication on time. Emergency communication systems at assisted living promote resident safety and satisfaction.
to chart a customized service plan. Extra services may also be provided in the future as needs change. ASSISTED LIVING FACILITIES ©2017 Brookdale Senior Living Inc. All rights reserved. BROOKDALE SENIOR LIVING and BRINGING NEW LIFE TO SENIOR LIVING are the registered trademarks of Brookdale Senior Living Inc. Bringing New Life to Senior Living® brookdale.com BrookdaleBrandWorks 15502 HA CALL TODAY! For more information, call There’s a lot to love here. Sometimes innovation is about seeing the world in a new way, not looking at a screen. At Brookdale, we are changing perceptions of aging. Actually, we’re doing more than that. We’re celebrating aging by redefining what it means to live well. But, of course, our residents use cool technology, too, like tablets, social media and video-chatting to connect with family and friends. Brookdale Riverwalk Independent Living�|�Alzheimer's & Dementia Care Assisted Living�|�Skilled Nursing 350 Calloway Drive Bakersfield, CA 93312 RCFE # 157203395, SNF # 120000555, COA # 320 (661) 587-0221.
When the health needs of your loved one become challenging to handle at home, an assisted living facility can empower him/her to live self-sufficiently with the assurance of receiving assistance when required. Assisted care facilities deliver long-term care to individuals who do not need nursing care but who may struggle to live on their own. You can choose from two types of assisted care: personal care homes and assisted living facilities. A personal care home is an excellent setting for individuals who need minimal to moderate assistance with daily activities. Your loved one will share a residential space with one or more individuals, have meals cooked for him/her, and get help with laundry and other tasks. The assistance may be provided by a caregiver or family.
• Housekeeping • Laundry • Transportation • Access to medical services • Health and exercise programs • Social programs • YourSecurityloved
•
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Sometimes recovery after a surgery or an illness may take more time and may need the services of a skilled nurse. Prolonged nursing home or hospital based care can be expensive in the long term. A more affordable alternative is to continue to recover at home with the help of registered and licensed healthcare practitioners.
Home health agencies offer skilled nursing care for people who are home-bound and require long term healthcare assistance and monitoring. Home Health Agency (HHA) meets the regulations set by the state and federal agencies. The agency can be a not-for-profit organization, a public or a private, profit making one. The HHAs are engaged in providing skilled nursing services and speech, physical and other therapies. Medicare covers the home based care, provided your doctor has authorized the same and the care required is not a constant one. The agency employs skilled, registered nurses and physicians who monitor the patient’s health and also maintain their clinical record.
HOME HEALTH AGENCIES PROVIDE A RANGE OF HEALTH CARE ASSISTANCE INCLUDING: • Monitoring of vital parameters such as blood pressure, blood sugar, heart rate. • Care for pressure ulcers, surgical wound dressing. • Nutrition therapies including tube feeding or intravenous support. • Administering other medications and injections prescribed by the doctor. • Patient education. • Monitoring of unstable health conditions. • Act as care coordinators by communicating with doctors and other healthcare providers. SERVICES OF A HOME HEALTH AGENCY 5251 O ce Park Drive, Suite 400 Bakersfield, CA 93309 www.bakersfi661.395.5800eldcare.com The Care You Need. When and Where You Need It. Home Health • Companion Care • Caregiver Training • Payee Program Around The Clock Care provides a variety of home health services focused on ensuring that your loved ones are cared for in their home. We are the largest, locally owned Home Health provider in Kern County o ering convenient and comprehensive services to help maintain independence at home. • 24/7 access to clinicians and pharmacists • Pediatric-trained nurses • IV antibiotic therapy • Parenteral/enteral nutrition • Hemophilia products • H ydration therapy • I notropic therapies • IVIg/SCIg • Pain management • O ther specialt y infusible and injectable therapies TM ©2016 Option Care. All rights reserved.16OC0024 Passionate people, partnering in health to deliver extraordinary care 5800 District Blvd, #200 Bakersfield, CA 93313 Phone: 866-628-1820661-615-6000
• Family or personal physician
• or spiritual counselor
• Provision of special therapies as required including physiotherapy, speech and swallowing.
• Emotional support
• Coordination of care by all providers
• Spiritual counseling to deal with faith and death
Palliative care refers to treatment that can be both curative and management of symptoms. The illness in palliative care may not be terminal and the care can be given at any point during the treatment.
The care can be provided at home or at a hospice center.
• Social workers • Home health
Hospice care begins when the physician and the family make the decision to stop the curative treatment for an incurable condition.
Hospice care involves providing compassionate end of life care to a person, not expected to live for six months or less. The focus of hospice care is on providing maximum care and comfort to the patient in the last phase of life.
THE RANGE OF SERVICES PROVIDED BY THE HOSPICE TEAM INCLUDES:
HOW IS HOSPICE DIFFERENT FROM PALLIATIVE CARE?
Hospice care is end of life care that is focused on providing maximum comfort when the patient’s illness cannot be cured. Hospice care is also given when the patient or the family have chosen not to pursue treatment either because of lack of benefits or side effects.
HOSPICE CARE IS MANAGED BY A TEAM THAT USUALLY INVOLVES:
• Pain management
• Arranging meetings with the family to explain the condition
• Inpatient facilities if required when the symptoms cannot be managed at home
• of symptoms
Management
• Bereavement counseling for family
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Hoffmann Hospice has the only Hospice home in Kern County. We invite you to schedule a visit to our beautiful new location at 4401 Buena Vista Road.
IT’S YOUR CHOICE. CHOOSE HOFFMANN HOSPICE. Telephone assistance 24 hours a day. Call 661.410.1010 for more information ho mannhospice.org 8501 Brimhall Road, Bldg. 100 Bakers eld, CA 93312
Clergy
Each and every patient is special to Hoffmann Hospice. Our hospice care plans are specifically designed to meet the unique needs of each patient and their family by allowing them to live life to the fullest, with dignity and comfort.
• Support for the family on caring for the patient
PALLIATIVE AND HOSPICE CARE END OF LIFE CARE WITH DIGNITY, CARING AND COMFORT
HOFFMANN HOSPICE OFFERS: Expert pain management and comfort care Doctors and registered nurses available 24/7 A team of physicians, RNs, hospice aides, social workers, spiritual counselors, and volunteers to support and honor patient and Bereavement services, including support groups, individual counseling, and a special program for children experiencing grief Specialized palliative care program
• including psychotherapists, occupational or speech therapists as needed.
Hospice services are paid for by Medicare, Medi-Cal and most insurance plans. As a non-profit hospice, Hoffmann Hospice will accept eligible patients regardless of their ability to pay.
• Hospice physician aides
Hospice care is covered under Medicare and a certification by a physician as to the life expectancy being less than six months is required. Palliative care is covered by private insurance or by charity
Therapists
reach out to friends and
• What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call. feel like need break or help, family.
And consult the resources listed here: RESOURCES • National Alliance for Caregiving www.caregiving.org • Caregiver Action Network www.caregiveraction.org • Family Caregiver Alliance www.caregiver.org We thank you for the honor of caring for your loved ones in Bakersfield. www.procarenet.com 5500 Ming Ave. Suite 190 • Bakersfield, California 93309 • (661) 864-0490 We L ive Here. We Work Here. We Love Here.
SUPPORT FOR CAREGIVERS CAREGIVERS NEED CARE TOO If you
• What is the next step for medical care (home or facitlity, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen - financial plan, transportation, scheduling, etc.
you
a
46 We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital. WHAT TO KNOW BEFORE YOU LEAVE Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:
• What new and former medicines does my loved one need to take? Help your loved one understand the detials - timing, dosing instructions, side effects, prescription refills, etc.
48 Orthotics or foot orthoses are custom made medical support for foot and ankle. Orthotics are prescribed to treat certain conditions of the foot and ankle to enhance stability and remove pain. As opposed to, over the counter orthotic supports, custom devices are made to fit perfectly to individual’s foot or ankle. Other orthotic devices support the spinal column, shoulder, wrist or elbow. SOME CONDITIONS THAT REQUIRE PRESCRIPTION CUSTOM ORTHOTICS ARE: • Arched feet or Pes Cavus • Flatfeet or Pes Planus • Overpronation • Plantar Fasciitis • Low back pain • Ankle or heel pain • Metatarsal Pain • Shin splints • Elbow and shoulder pain • Spinal conditions like disc herniation BENEFITS OF ORTHOTICS: • Pain alleviation in lower back, leg, foot and ankle • Support alignment for leg and foot • Improve balance • Distribute pressure equally on all points of the feet • Provide heel and arch support as needed • Help alleviate painful bunions, calluses and corns • Enable activities including walking and running by removing pain Functional orthotic support devices improve the function and alignment in people who engage in regular physical activity and exercise such as athletes and sports persons. Flat feet, high arch or overpronation can be some of the common foot and ankle problems that prevent optimal performance in sports. Accommodative orthotics help in distribution of pressure equally to treat conditions like bunions, calluses or corns. People with diabetes or arthritis, need orthotic devices to correct the pressure distribution and prevent pain. PROSTHETIC DEVICES: Prosthetic devices are intended to replace or correct a body part such as an eye, hip, knee, leg or arm. Knee implant and hip implants are non-removable prosthetics. Removable prosthetic devices include prosthetic leg or breast implant. Artificial heart valves, pacemakers, hearing aids and eyeglasses also count as prosthetic devices. Doctors prescribe both custom orthotics and prosthetic devices based on the condition after taking the necessary measurements repeatedly to ensure correct fit. The devices may last from months to years depending on the usage. ORTHOTICS AND PROSTHETICS Providing our patients the finest care, service, and innovation in OrthoticsProstheticsand OFFICE HOURS: Mon. - Fri. 8:30 a.m. to 5:00 p.m. WALK-IN 8:30-11:30PATIENTS:a.m.and 1:00-4:30 p.m. 1524 21st St. • Bakersfield, CA 93301 661-322-1005 KneeOrthoticsOrthosis Ankle Foot Orthosis Wrist Hand Orthosis Back Orthosis Foot Orthosis Knee Ankle Foot Orthosis Cervical Collars Cam Walker Boot Diabetic Shoes LowerProstheticsExtremities - Above Knee, Below Knee Upper www.vipoinc.comExtremities
5150 HELP ME COMPLETE THIS WORD SEARCH WITH CLUES THROUGHOUT THIS PATIENT GUIDE! WORD SEARCH QUESTIONS: 1. Who are skilled and cross-trained in various fields, to provide and ensure the highest quality care. (Welcome letter) 2. What month did Bakersfield Heart Hospital open? (History section) 3. _______ - We will listen to you, answer your questions and honor your choices. (Patient Focused Care) 4. Eyeglasses, ________, and hearing aids are an important part of your life and quire special care. (Valuables and Personal Belongings) 5. What is the single most important infection control measure you can use? (Infection Prevention) 6. Who is a specially trained Registered Nurse (RN) or Social Worker (SW) who is assigned to assist in your care coordination while hospitalized? (Discharge Planning) 7. Most ______________ do not cover 100 percent of your hospital stay. (Understanding Your Hospital Bill) 8.What is the Café that is located on the first floor of the hospital? (Patient Responsibilities) 9. Bakersfield Heart Hospital encourages all patients to _______ regarding any questions you may have about your care. (Healthcare Decisions) 10. You will receive a __________________survey by phone or mail shortly after discharge. (Voicing Your Concerns) ANSWERS: 1) CAREGIVERS 2) SEPTEMBER 3) DIGNITY 4) DENTURES 5) HAND WASHING 6) CASE MANAGER 7) INSURANCE PLANS 8) HEART CAFÉ 9) SPEAK UP 10) PATIENT SATISFACTION WORD SEARCH SOLUTION:
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Reconocemos que la colaboración entre pacientes, sus familiares y los proveedores de la atención a la salud se basa en comprender la importancia del papel de cada uno. Con el fin de que usted reciba la mejor atención a su salud posible, nos comprometemos como sigue: A tratarle a usted y a su familia con dignidad y respeto.
A facilitar la interacción entre usted, su familia, y el equipo médico para mayor comprensión de las necesidades e intereses del otro.
A ayudarle a usted y a su familia a participar en su cuidado al grado que usted desee. Si hay algo que pudiéramos hacer por usted, por favor sienta la confianza de pedir la asistencia de cualquier miembro del equipo.
Estimados pacientes y familiares de nuestros pacientes, Bienvenidos a Bakersfield Heart Hospital. Tenemos el orgullo de ofrecer la atención y dedicación del más alto nivel por parte de todo nuestro personal, de médicos, enfermeros e integrantes de equipos.
BIENVENIDOS A BAKERSFIELD
HOSPITAL www.bakersfieldhearthospital.com 3001
Manual del Paciente y la Familia para Todas Sus Preguntas
Respuestus
Michelle Oxford, MBA Presidente y Directora General HEART Sillect Avenue | Bakersfield, CA 93308
Procuramos brindarle excelente servicio al cumplir o superar sus expectativas. Si por algún motivo no estuviera totalmente satisfecho, por favor llame al 661-316-6018 para tener la oportunidad de corregir el asunto. Le agradecemos por elegir a Bakersfield Heart Hospital, donde nuestro objetivo es ser su hospital de preferencia.
5554 NUESTRA MISIÓN......................................................................................................................................... 56 Los médicos como socios .............................................................................................................................. 57 Socio corporativo ............................................................................................................................................ 57 Historia y perfil 57 Premios y acreditaciones 58 ATENCIÓN CENTRADA EN EL PACIENTE ............................................................................................. 59 Nuestro equipo está de su lado........................................................................................................................ 59 QUÉ PUEDE ESPERAR DURANTE SU ESTANCIA ................................................................................ 60 Privacidad ....................................................................................................................................................... 60 La seguridad del paciente................................................................................................................................ 60 La seguridad de los medicamentos 61 Formularios de consentimiento 61 Acerca de su habitación 61 INFORME DEL TURNO DE CABECERA .................................................................................................. 62 Qué es un informe de turno de la enfermera de cabecera 62 Cuándo toma lugar el informe de turno de la enfermera de cabecera 62 Qué puedo esperar 63 Qué debo hacer 63 Preguntas o inquietudes .................................................................................................................................. 63 ESTÉ A CARGO DE SU CUIDADO 64 Siete maneras de encargarse de su cuidado 64 EXPERIENCIA DEL PACIENTE 64 Coordinador de la Experiencia de Pacientes 64 Navegador del Paciente 64 PREVENCIÓN DE INFECCIONES 65 Prevenga la propagación de infecciones de las vías respiratorias 65 Vacunas 65 Precauciones de aislamiento 65 Flores 65 INFORMACIÓN PARA VISITANTES 66 Reglas para las visitas 66 PARA SU INFORMACIÓN 67 Televisión 67 Teléfono 67 Política de fotografía, videografía y de grabación de audio 67 Uso de dispositivos electrónicos 67 Comidas .......................................................................................................................................................... 67 ÍNDICE Objetos de valor y sus pertenencias ................................................................................................................ 67 Horas de vestíbulo y directrices ...................................................................................................................... 68 Registro de pacientes ...................................................................................................................................... 68 Servicios de conserjería 68 Objetos perdidos 68 Tarjetas para comentarios de los pacientes 68 Política sobre fumadores 69 Simulacros de incendio 69 Banco de sangre .............................................................................................................................................. 69 Heart Rock Cafe .............................................................................................................................................. 69 Seguridad ........................................................................................................................................................ 69 VOLVER A CASA............................................................................................................................................ 70 Planificación del alta ....................................................................................................................................... 70 Alta .................................................................................................................................................................. 70 Portal de pacientes .......................................................................................................................................... 70 Llamadas de seguimiento a los pacientes después de su alta.......................................................................... 70 Cómo entender su factura del hospital ............................................................................................................ 71 SUS DERECHOS COMO PACIENTE HOSPITALIZADO ....................................................................... 72 Usted tiene los siguientes derechos................................................................................................................. 72 Responsabilidades del paciente....................................................................................................................... 74 DECISIONES DE ATENCIÓN A LA SALUD .............................................................................................. 75 Su derecho a tomar decisiones sobre su tratamiento médico .......................................................................... 75 Cuente con su médico ..................................................................................................................................... 75 Sepa de hospitales... Su seguridad .................................................................................................................. 75 EXPRESE SUS INQUIETUDES .................................................................................................................... 76 Preocupaciones durante su hospitalización ..................................................................................................... 76 Evaluación de ética ......................................................................................................................................... 76 Encuestas de satisfacción del paciente ............................................................................................................ 76 NECESIDADES ESPECIALES ..................................................................................................................... 77 Pastoral ............................................................................................................................................................ 77 Donación de órganos ....................................................................................................................................... 77 Asistencia de idiomas ..................................................................................................................................... 77 Animales de servicio ....................................................................................................................................... 77 Sillas de ruedas ............................................................................................................................................... 77 Cuidado de heridas 77 Otras necesidades 77 CANALES DE TELEVISIÓN ........................................................................................................................ 78
• Centro Coronario Femenino: su primer paso para determinar su riesgo de enfermedad del corazón.
SOCIO CORPORATIVO En 2016, Hospital Management Group (HMG) compró la participación mayoritaria en la Bakersfield Heart Hospital de Cardiovascular Care Group (CCG).
• Médico de guardia las 24 horas en nuestro Departamento de Emergencias de servicio completo con ocho habitaciones privadas.
5756 NUESTRA MISIÓN
HISTORIA Y PERFIL
Bakersfield Heart Hospital abrió sus puertas en septiembre de 1999, con 47 habitaciones privadas, equipadas con:•Capacidad de monitoreo cardíaco
Bakersfield Heart Hospital también alberga un Departamento de Emergencias completo. Nuestro personal e instalaciones de atención avanzada ha calificado en las categorías más altas en las encuestas independientes de satisfacción del paciente.
• Unidad de Cuidados Postanestésicos: unidad de cinco camas, en el segundo piso del hospital, diseñado para atender a los pacientes que han tenido cirugía mayor o menor. Se dará de alta a los pacientes de esta unidad cuando al cumplirse los criterios de descarga o por orden del doctor.
• Duchas y aseos privados
LOS MÉDICOS COMO SOCIOS Bakersfield Heart Hospital fue concebido por los cardiólogos y Cirujanos Cardiotorácicos que querían un hospital para ofrecer lo último en tecnología y la mejor atención.
• Unidad de Pacientes Diurnos con 12 habitaciones privadas para pacientes ambulatorios, preoperatorios y de cuidados pre- y post-cateterización cardíaca.
SOBRE NOSOTROS
• Laboratorio de cateterismo y servicios de laboratorio de diagnóstico con 4 suites para intervenciones cardíacas.
• Tecnología de vanguardia
Bakersfield Heart Hospital, en asociación con nuestros médicos y asociados, está comprometido a mejorar la calidad de la salud de nuestros pacientes y sus familias, proporcionando el más alto servicio personal y ofrecer cardiovascular tecnológicamente avanzado a través de un cuidado compasivo, enfoque centrado en el paciente y su familia.
• 321 médicos de planta que representan a las especialidades médicas disponibles en el zona de Bakersfield.
• 37 camas en la Unidad de Cuidados del Paciente (PCU)
• Habitaciones privadas con ventana
Servicios adicionales incluyen:
• Asistencia total en nuestra Unidad de Cuidados Coronarios (UCO) con 10 habitaciones privadas
• Unidad de Estancia Breve: esta zona de 9 habitaciones privadas se encuentra en el primer piso del hospital. Cada habitación está equipada con monitoreo hemodinámico.
• Tres suites de cirugía equipadas para cirugía cardíaca, vascular, de ortopedia, neurocirugía y general.
Acerca de nuestros Departamentos y Unidades de Cuidados del Paciente:
La Comisión Conjunta revisa virtualmente todo aspecto de las operaciones hospitalarias, inclusive el nivel de conocimientos del personal, programas de aseguramiento de la calidad, los registros médicos, y la seguridad de las instalaciones. Aún con la acreditación, continuamente buscamos nuevas maneras de mejorar la calidad de nuestra atención para poder atenderle mejor.
Alineada con los conceptos básicos del Instituto de Paciente y Cuidados Centrados en la Familia, Bakersfield Heart Hospital promueve una cultura donde se crea la colaboración entre pacientes, familias y profesionales de la salud. Nos esforzamos por crear el último paciente y Cuidados centrados en la familia experiencia practicando estos fundamentos:
Tenemos una área de reunión familiar donde las familias pueden hablar sobre los planes de cuidados con los médicos y demás personal sanitario. Si usted necesita ayuda, por favor pida a su enfermera localizar a un Navegador para Pacientes. En BHH tenemos Navegadores para Pacientes. Hacen más que dirigir a los pacientes a recursos. La Navegación para Pacientes implica:
• Respeto: Respetaremos los valores, creencias y cultura de todos los pacientes y sus familias.
• Rehabilitación Cardíaca: un programa supervisado profesionalmente para ayudar a las personas a recuperarse de ataques de corazón, cirugía cardíaca e intervenciones coronarias percutáneas.
PREMIOS Y ACREDITACIONES
También puede recibir atención de nuestros Terapeutas Respiratorios, Radiology Tecnólogos, Personal de Farmacia, Fisioterapeutas, Terapeutas Ocupacionales, Logopedas y Dietistas durante su estancia. Además, estará a la mano un Encargado de Caso para asegurar que el cuidado del paciente se coordine con los recursos necesarios, tanto dentro del hospital como al salir; esto incluye el paciente, la familia y la educación del personal, la evaluación de la calidad y la oportuna aprobación.
Recuerde, usted y los miembros de su familia son también integrantes importantes de su equipo de cuidados. Esperamos que sientan confianza para hacer preguntas y compartir sus inquietudes. CENTRADA EN EL PACIENTE
• Dignidad: se le escucha, se responde a sus preguntas y se honran a sus opciones.
• Comunicación abierta: comunicaremos información oportuna, precisa, de manera imparcial para que pacientes y sus familias puedan participar activamente en la toma de decisiones.
SOBRE NOSOTROS (continuación)
Bakersfield Heart Hospital ha recibido y mantenido la acreditación de la junta nacional de vigilancia principal: The Joint Commission (“la Comisión Conjunta”). Esto significa que, al arribar al hospital, usted puede estar seguro de que le proporcionaremos servicios de calidad que cumplen con las normas nacionales de excelencia establecidas por la industria de la salud.
• Participación/Empoderamiento: daremos aliento, apoyo y orientación a los pacientes y familias a participar en el cuidado y la toma de decisiones al nivel de su elección.
Cuando sea posible, los servicios serán prestados de cabecera. Sin embargo, si se tuviera que trasladársele para un examen determinado, la enfermera, el socio de cuidados o técnico le acompañará y le regresará a su habitación tan pronto como se complete el examen.
• Trabajar con los miembros del equipo de atención de salud para facilitar la atención sanitaria del paciente.
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La acreditación reconoce también la especialización de nuestros médicos, enfermeras y otros profesionales dedicados y la excelencia de nuestros protocolos de tratamiento Centro de Insuficiencia Cardíaca acreditado: - American College of Cardiology (ACC) ha reconocido a Bakersfield Heart Hospital por su demostrada experiencia y compromiso en el tratamiento de pacientes con insuficiencia cardíaca. Este premio se basa en una rigurosa revisión in situ de la capacidad del personal para evaluar, diagnosticar y tratar a los pacientes con insuficiencia cardíaca a través de la atención pre-hospitalaria, la pronta estabilización, cuidados intensivos, cuidados de transición, medidas de calidad clínica y mucho más. Premios y calificaciones En 2018, Bakersfield Heart Hospital fue calificado por CareChex (una división del grupo Delta) en las siguientes áreas: Excelencia Médica Cuidados cardíacos 10% superior en la nación Tratamiento de la insuficiencia cardíaca 10% superior en el estado Cirugía vascular En los 100 mejores en la nación Cuidados quirúrgicos en general #1 en el mercado La seguridad del paciente Cuidados cardíacos 10% superior en la nación y #1 en el mercado Ciudados quirúrgicos en general 10% superior en la nación y #1 en el mercado Atención hospitalaria 10% superior en la nación y #1 en el mercado Satisfacción general del paciente Atención quirúrgica en general #1 en el mercado
• Promoción de la salud del paciente y la comodidad.
Centro de Dolor Torácico acreditado: - Bakersfield Heart Hospital tiene el orgullo de que nuestro centro de dolor torácico ha sido acreditado por la Sociedad de Centros de Dolor Torácico. Esta marca de distinción significa nuestro compromiso de superar la calidad de las medidas de atención en medicina cardíaca aguda.
• Apoyar a los pacientes y sus familias durante su estancia.
• La construcción de la conciencia de la experiencia del paciente NUESTRO EQUIPO ESTÁ DE SU LADO Nuestros médicos, enfermeras y técnicos en Bakersfield Heart Hospital trabajan juntos para proporcionar, atención de calidad compasiva a los pacientes. Su equipo de atención estará compuesto de un Médico de Asistencia Hospitalaria (un médico que coordina con su médico de cabecera para asegurarse de que usted reciba la mejor atención posible), una Enfermera Registrada (RN) y un socio de Cuidados al Paciente (PCP).
• Cuidado de Heridas, proporcionando tratamiento especializado para heridas graves, crónicas y que no sanan.
• Colaboración: colaboramos con los pacientes y las familias para brindar la mejor atención posible para usted o sus seres queridos.
ATENCIÓN
• Ayudarle a confeccionar una lista de las personas a quienes se les mantendrá al tanto de su condición.
• Ayudar a establecer horarios de visitas.
• Informar a los visitantes sobre lo que le pueden traer o hacer por usted. Las “Prácticas de Privacidad del Paciente” incluso la ley federal, prohiben a miembros del equipo del hospital revelar información confidencial del paciente sin su permiso expreso. Para garantizar su privacidad, su enfermera, con su asistencia, asignará una palabra clave específicamente suya. Esto ayudará al personal a identificar su vocero elegido cuando llamen para obtener información sobre su condición.
FORMULARIOS DE CONSENTIMIENTO
PRIVACIDAD
Se le podrá pedir firmar formularios de consentimiento para ciertos tipos de intervenciones, pruebas, o tratamientos. Su médico le podrá explicar esto a usted o a su familia. Es importante que usted entienda los riesgos, beneficios y alternativas disponibles siempre que se vaya a someter a alguna intervención, prueba o tratamiento. Si no estiende algo para lo que se le pide su consentimiento, informe a su enfermera; se notificará a su médico y recibirá más información.
QUÉ
le hará preguntas respecto a posibles reacciones con los medicamentos y las alergias que pudiera tener. Esto incluye reacciones o alergias a suplementos herbales, medicamentos sin receta médico o comida. Se le pondrá una alerta de muñeca para alertar a quienes le atiendan.
LA SEGURIDAD DE LOS MEDICAMENTOS Se pide que proporcione usted a su enfermera con una lista completa de medicamentos que usted está tomando regularmente, incluyendo su dosis y horario. Esta lista deberá consistir en recetas médicas, suplementos herbales sin receta médica, y medicamentos experimentales. Su enfermera revisará esta lista con su médico, quien decidirá los medicamentos que deberá continuar durante su Parahospitalización.suseguridad y protección, solo se le darán los medicamentos que ordene su médico durante su estancia. Su enfermera se las dará según las indicaciones de su médico. Por ello, pedimos que todo medicamento traído de casa, incluso aspirina, sean devueltos a casa, ya que pueden interferir o interactuar con pruebas o medicamentos indicados para su Latratamiento.enfermera
• Obtener y compartir los informes regulares de su condición con aquellos en su lista.
LA SEGURIDAD DEL PACIENTE
ACERCA DE SU HABITACIÓN Bakersfield Heart Hospital está diseñado para la máxima eficiencia. Las habitaciones de los pacientes quedan alrededor del núcleo de enfermeras, por lo que se puede atenderle a la mayor brevedad posible. Todas las habitaciones son privadas y están diseñadas para la conveniencia y confort de usted y su familia. Las habitaciones cuentan también con un armario donde guardar sus pertenencias personales, un televisor y un baño privado. Su cama tiene controles electrónicos que le permiten hacer ajustes para su comodidad. Pueden subirse los rieles laterales de la cama para su seguridad. Para notificar a su enfermera que necesita ayuda, pulse el botón de llamada ubicado sobre su cama. En respuesta, el personal podrá hablar con usted a través del sistema de interfono. Usted puede responder en una voz normal, ya que el micrófono en su habitación captará lo que usted dice. Hay un botón de emergencia a un lado del inodoro. Pulsando el botón abajo o tirando del cordón alertará al personal que necesita ayuda y responderán a sus necesidades con rapidez. PUEDE ESPERAR DURANTE SU ESTANCIA (continuación)
Si usted anticipa que varias personas estarán comprobando su condición mientras esté en el hospital, sería útil designar a una persona para comunicar su condición a los demás. Este “portavoz” puede ayudar con lo siguiente:
* Por favor informe a su enfermera si desea limitar sus visitas o llamadas telefónicas.
6160 QUÉ PUEDE ESPERAR DURANTE SU ESTANCIA
La seguridad del paciente es nuestra mayor prioridad en Bakersfield Heart Hospital. Nuestro objetivo es garantizar la atención médica de expertos en el entorno más seguro posible. Como paciente, usted juega un papel vital en su propia seguridad por convertirse en un activo, involucrado e informado de los miembros de su equipo de atención médica. Cuando usted participa activamente en su atención, usted puede ayudar a prevenir errores. Recuerde estas sugerencias de la Comisión Conjunta: Use su voz si tiene preguntas o inquietudes. Es bueno hacer preguntas hasta entender. Es su cuerpo y usted tiene derecho a saber. Ponga atención al cuidado que usted recibe. Asegúrese siempre de estar recibiendo los tratamientos y medicamentos debidos de los profesionales de la salud. No dé nada por hecho. Edúquese a sí mismo acerca de su enfermedad. Consiga información acerca de las pruebas médicas que reciba y de su plan de tratamiento. Pregunte acerca de los resultados de las pruebas de diagnóstico. Pida a un familiar o amigo de su confianza que sea su asesor o defensor. Sepa qué medicamentos debe tomar y por qué. Errores con las medicinas son los errores más comunes en la atención a la salud. Informe a su médico acerca de los medicamentos, vitaminas y suplementos herbales que usted esté tomando. Asegúrese de saber lo que el doctor le ha prescrito incluso cómo y por qué debe tomar medicamentos específicos. Utilice un hospital, clínica, centro de cirugía u otro tipo de organización sanitaria que ha sido cuidadosamente seleccionada. Participe en todas las decisiones acerca de su tratamiento. Usted es el núcleo de su equipo de atención de la salud. Hable con su médico y el equipo de atención de la salud acerca de sus opciones. Si lo desea, usted tiene derecho a una segunda opinión. Cuando se trata de su salud o la de sus seres queridos, no tema en hacer preguntas. ¡Levante la voz!
También puede optar por ser un paciente “seguro”, lo que significa que sus datos no aparecerán en el censo del hospital. Se informará a sus visitantes y a quien llame, que no tenemos a tal paciente en nuestro censo. Quienes deseen recibir información sobre el cuidado de su salud tendrían que recibirla directamente de usted o de a quien designe usted para recibir y dar información.
• Hacer preguntas si algo le parece confuso. Si las enfermeras usan palabras o le dan información que usted no comprende, sienta la confianza de pedirles que se lo expliquen.
QUÉ ES UN INFORME DE TURNO DE LA ENFERMERA DE CABECERA
El informe de turno de la enfermera de cabecera es el informe que da la enfermera al cambiar de turno (de entrada y de salida de turno) para hablar sobre su atención. En Bakersfield Heart Hospital deseamos mantenerle involucrado en los cambios de turno para asegurar que recibe la atención de la más alta calidad. Esto le brinda a usted la oportunidad de hablar con la enfermera que se encargará de su atención, de hacer preguntas y de que comparta información importante con sus enfermeros.
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CUÁNDO TOMA LUGAR EL INFORME DE TURNO DE LA ENFERMERA DE CABECERA
INFORME DEL TURNO DE CABECERA QUÉ PUEDO ESPERAR Durante el informe de turno, las enfermeras que vienen llegando y que van de salida harán lo siguiente:
QUÉ DEBO HACER
• Escuchar. Usted es un integrante importante de su equipo de salud. Queremos estar seguros de que cuenta con información completa y oportuna acerca de su cuidado.
Bakersfield Heart Hospital desea asegurarse de que reciba usted la mejor atención posible. Si tiene inquietudes acerca de la calidad o su seguridad al atendérsele durante su hospitalización, por favor informe a la enfermera o a su médico. Si tiene preguntas o inquietudes, o si no se lleva a cabo el informe de turno de cabecera, pida hablar con la enfermera a cargo.
• Usar su voz. Si tiene preguntas o inquietudes, el informe de turno de cabecera es el momento perfecto de sacarlos al tema.
El informe de turno de la enfermera de cabecera tomar lugar de 7:00 a.m. a 7:30 a.m. y de 7:00 p.m. a 7:30 p.m. todos los días. Generalmente toma solo unos cuantos minutos..
• Pregunte acerca de lo que podría haber sido mejor durante el último turno y lo que espera hacer durante el próximo turno. Por ejemplo, tal vez desee salir de la cama o solo dormir. La enfermera intentará ayudarle a lograr este objetivo.
Al ser un colaborador en su atención a la salud le ayuda a recibir la mejor atención posible en el hospital. El tomar parte en el informe de turno de la enfermera de cabecera es una manera en que puede usted participar. También puede invitar a algún familiar o amigo a participar junto con usted.
La enfermera revisará su hoja clínica.
INFORME DEL TURNO DE CABECERA (continuación)
• Le invitará a tomar parte en el informe de turno de la enfermera de cabecera. Usted decidirá quién más puede participar con usted.
El informe de la enfermera no toma el lugar de conversaciones que usted tendrá con su médico. Puede también pedirle a algún familiar o amigo que le acompañe durante el informe de turno de la enfermera de cabecera. Solo hablaremos acerca de su salud con otros al aprobarlo usted.
• Verifique las medicinas que está tomando. Las enfermeras verán su intravenosa, sus lesiones y vendajes. Le informarán de pruebas realizadas o análisis de laboratorio que se hayan ordenado.
• Se presentarán con usted y con la persona que le acompañe. La enfermera que inicia su turno escribirá su nombre y número de teléfono en el tablero en su habitación.
• Hablará acerca de su salud, incluso el motivo por su hospitalización y lo que está pasando con su atención.
• Animarle a usted a que haga preguntas y comparta sus inquietudes. De ser necesario, la enfermera que viene de entrada podrá volver después del informe de turno a hablar más acerca de lo que le preocupe.
PREGUNTAS O INQUIETUDES
EXPERIENCIA DEL PACIENTE
Esta es la medida de control de infecciones más importante que se puede utilizar. Use jabón y agua tibia, frote las manos vigorosamente durante por lo menos 15 segundos. Si sus manos no se ven sucias, se las puede limpiar con un desinfectante de manos a base de alcohol. Frote el higienizador en sus manos enteras, especialmente bajo las uñas y entre los dedos, hasta que sus manos queden secas. Limpie sus manos antes de tocar o comer alimentos y después de usar el baño.
NAVEGADOR DEL PACIENTE
Todos jugamos un papel importante en prevenir la propagación de infecciones. Usted puede ayudar siguiendo estas medidas.
El papel de Navegador del Paciente es una colaboración singular entre el equipo de atención cardiovascular, los pacientes y sus familias para manejar el estrés de estar hospitalizado para intervenciones quirúrgicas. Nuestro Navegador atenderá a inquietudes concernientes a su cuidado pre- y postoperatorio. Creemos que se logra una experiencia de calidad para el paciente al ofrecer la mejor atención clínica y asegurar que se responda a toda pregunta de los pacientes.
• Se requiere a los profesionales de la salud lavar o desinfectar sus manos antes y después de ver a cada paciente. Los visitantes deberán lavar o desinfectarse las manos.
Las flores pueden causar reacciones alérgicas y son una posible fuente de infección. Por lo tanto, si los pacientes están en aislamiento, en la unidad de cuidados críticos (UCC), o se consideran en riesgo de reacciones alérgicas o infecciones, las flores se mantendrán en la estación de enfermería. Se permite la entrega de flores a pacientes en la Unidad de Cuidados de Pacientes (PCU) siempre que el estado del paciente lo permita.
FLORES
VACUNAS La gripe y la neumonía pueden ser especialmente peligrosas para los pacientes hospitalizados. La vacunación apropiada es la manera más efectiva de prevenir muchas enfermedades y la muerte. La mejor manera de prevenir contagiarse de gripe y de contagiar a los demás es al recibir una vacuna antigripal cada año. Se recomienda la vacuna neumocócica para prevenir ciertos tipos de neumonía para adultos mayores de 65 años de edad, para todo adulto mayor de 19 años que fuma o tiene asma, y para personas con enfermedades crónicas o condiciones que afectan su sistema inmunológico. Si sus amigos o familiares tienen un resfriado o no se sienten bien, pídales no visitar el hospital.
PREVENCIÓN DE INFECCIONES
PRECAUCIONES DE AISLAMIENTO Los pacientes en el hospital a veces tienen infecciones que pueden ser transmitidas a otros. Se coloca a estos pacientes en “aislamiento”. Puede ser necesario usar guantes, batas y mascarillas para entrar en la habitación de pacientes aislados. Una tarjeta de instrucciones en la puerta informará si son necesarias estas precauciones. La enfermera o el médico le darán información adicional sobre las precauciones de aislamiento según sea necesario.
ESTÉ A CARGO DE SU CUIDADO SIETE MANERAS DE ENCARGARSE DE SU CUIDADO Use su voz. Haga preguntas y exprese sus inquietudes. Es su cuerpo y usted tiene el derecho de saber. Preste atención. Siempre verifique que está recibiendo los tratamientos debidos y las medicinas del personal hospitalario debido. Edúquese. Entérese acerca de su condición de salud, sus análisis y opciones de tratamiento para que sepa la importancia de seguir su plan de atención de salud. Encuentre una persona de apoyo. Elija una persona que ayude a hablar por usted para su atención y sus necesidades durante su hospitalización. Conozca sus medicamentos. Sepa lo que tratan sus medicinas, el motivo por las que las debe tomar y cómo tomarlas para los mejores resultados. Verifique antes de irse. Tome una decisión informada al elegir los servicios adicionales de atención a la salud. Elija solo proveedores acreditados que cumplen con las normas de calidad y para seguridad de los pacientes. Visite www.qualitycheck.org para mayores informes. Participe en el cuidado de su salud. Usted es el núcleo del equipo de cuidado de su salud. Asegúrese de estar enterado de lo que sucede a cada paso: del momento de su admisión hasta cuando se le dé de alta.
COORDINADOR DE LA EXPERIENCIA DE PACIENTES La Experiencia de Pacientes es brindar el cuidado adecuado a todo paciente en todo momento. Bakersfield Heart Hospital tiene Coordinadores de Experiencia de Pacientes para asistir a los pacientes y a sus familias con sus preguntas e inquietudes acerca de su cuidado durante su hospitalización. Nuestros Coordinadores de Experiencia de Pacientes mantienen alto nivel de atención para todos y aseguran que se cumplan las necesidades de los pacientes, asegurándose que se respeten los derechos de los pacientes. Nos importa nuestra comunidad y nuestros pacientes son nuestra prioridad. Pacientes y sus familiares o cuidadores seguido tienen preguntas o inquietudes acerca del cuidado. Nuestros Coordinadores de Experiencia del Paciente siempre están dispuestos para ayudar.
Cúbrase la boca y la nariz al toser o estornudar con un pañuelo o la corba del brazo. Hay mascarillas y pañuelos desechables disponibles al pedirlos. Por favor utilice estos si tiene mucosidad en la nariz al estornudar o toser.
• Los profesionales de la salud deben usar guantes al realizar ciertas tareas, tales como sacar sangre o tocar heridas o fluidos corporales. El personal le agradecerá recordarles lavarse las manos o usar guantes.
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• LÁVESE LAS MANOS Y RECUÉRDESELO A LOS DEMÁS.
Recuerde lavarse las manos, especialmente después de toser o estornudar, o de usar un pañuelo desechable.
PREVENGA LA PROPAGACIÓN DE INFECCIONES DE LAS VÍAS RESPIRATORIAS
• Para bien de la salud de nuestros pacientes, pedimos que se abstengan de visitar quienes tengan fiebre, síntomas de resfriado o gripe, o cualquier tipo de enfermedad transmisible.
• Para beneficio de todos los pacientes, visitantes y personal, se requiere a las visitas comportarse de manera amable y cortés. Se pedirá a los visitantes que exhiban conducta amenazadora o usen lenguaje profano o abusivo que abandonen las instalaciones. Se prohíben las armas de fuego en la propiedad del hospital.
Pregunte a su enfermera o asistente de cuidado. TELÉFONO Se disponen teléfonos en cada habitación. Sus amigos y familiares pueden llamarle directamente al pedir a su enfermera o asistente de cuidados el número de su habitación. El número central del hospital es (661) 316-6000.
Para hacer una llamada local, marque “9” y el número telefónico. No hay cargos por hacer llamadas locales. Si desea hacer una llamada de larga distancia, tendrá que usar una tarjeta de crédito, hacer la llamada por cobrar, o pedir que se facturen los cargos a su casa. Estas llamadas no se pueden sumar a su factura hospitalaria.
POLÍTICA DE FOTOGRAFÍA, VIDEOGRAFÍA Y DE GRABACIÓN DE AUDIO
Para garantizar la privacidad de todos nuestros pacientes, visitantes y personal, se limita la toma de fotografías, video y/o grabación de audio. Bakersfield Heart Hospital, a su exclusiva discreción, se reserva el derecho a pedir a un paciente o visitante dejar de tomar fotografías, video y/o grabación de audio en cualquier momento si se informara al hospital que dichas acciones están interfiriendo con el cuidado del paciente, infringiendo los derechos de privacidad de los pacientes, visitantes y personal, o perturbante. Esto es cada vez más importante, dada la proliferación y el uso creciente de la tecnología de imágenes como cámaras digitales, cámaras de teléfonos celulares y otros dispositivos de grabación. USO DE DISPOSITIVOS ELECTRÓNICOS Nuestro ingeniero biomédico debe comprobar la seguridad de equipos electrónicos que se traen de casa, tales como radios, secadores de pelo o computadoras portátiles. Informe a su enfermera o asistente de cuidados antes de usar un dispositivo eléctrico. COMIDAS Se le servirá desayuno, comida y cena en su habitación. Para cada comida, se le ofrecen varias opciones conforme a sus necesidades y de la dieta que le prescriba su médico. Nuestros Dietistas Registrados están disponibles para ayudarle con sus necesidades nutricionales, explicarle acerca de su dieta prescrita, y ofrecerle asesoramiento nutricional al solicitarlo usted o su médico.
PARA SU INFORMACIÓN
INFORMACIÓN PARA
No debe traerse objetos de valor al hospital, tales como dinero, joyas, documentos u otros artículos de valor. Usted debe hacer arreglos con algún miembro de familia o amigo para llevar estos artículos a su casa. Está disponible una caja fuerte, si usted no puede hacer los arreglos adecuados. El hospital no se hace responsable por la pérdida, daño o robo de objetos que se dejen en su habitación. Anteojos, dentaduras postizas y audífonos son una parte importante de su vida y requieren cuidados especiales.
REGLAS PARA LAS VISITAS
Bakersfield Heart Hospital aconseja las visitas de familiares y amigos ya que estas son de gran ayuda en el proceso de sanación.
Directrices adicionales son como sigue:
Los cuidadores designados por el paciente y su familia recibirán instrucción junto con el paciente, con el fin de reestablecer su bienestar. Se les invitará a pasar tanto tiempo como sea necesario con el paciente y a ayudar a cuidar del paciente, aprendiendo las acciones necesarias para atender al paciente al dársele de alta.
• Aunque sean bienvenidas a las visitas, por favor tenga en mente su necesidad de descanso y recuperación.
• Se limitarán las visitas entre las horas de 7 a.m. a 8 a.m. y de 7 p.m. a 8 p.m. a discreción de la RN, para permitir que la información se transmita con eficiencia entre turnos. VISITANTES TELEVISIÓN El control remoto de mano en su habitación opera la televisión.
• Podrá limitarse el número de visitas a una a la vez en la unidad de cuidados críticos; no se recomiendan visitas de niños menores de 12 años.
OBJETOS DE VALOR Y SUS PERTENENCIAS
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Informe a su enfermera o asistente de cuidados si usted utiliza alguno de estos artículos. Tenga cuidado de no dejar estos artículos en su bandeja de comida o en su cama se podrían perder o desecharse accidentalmente. Avise a la enfermera si envía cualquiera de estos artículos a casa con un familiar o amigo.
Además de los canales locales estándar disponibles, tienes una selección de canales de cable para su gusto. Varios canales están también dedicados a educación sobre diversos temas de salud. Canales educativos proporcionan vídeo a demanda tanto en inglés como en español. También hay un canal con sonidos y escenas relejantes.
• No tocar el equipo en las habitaciones de los pacientes. Si cree que hay algún problema, pida la asistencia del personal de enfermería.
• Creemos que es importante para usted y su familia sentir la confianza de comunicarse con sus cuidadores. No dude en hacer preguntas o pedir ayuda cuando sea necesario.
Habrá veces, sin embargo, en que el estado de un paciente o sus necesidades de atención exigirán que todo visitante abandone la habitación. Se agradece su cooperación en estas situaciones. Hay áreas de espera para las visitas en todo el hospital.
Bakersfield Heart Hospital utiliza la sangre voluntaria que se dona a través de Houchin Blood Bank, el proveedor principal de sangre y componentes sanguíneos en la zona metropolitana del Condado de Kern.
POLÍTICA SOBRE FUMADORES
Cuando se usa la sangre o componentes sanguíneos no hay obligación de reemplazar la sangre que se utiliza.
(continuación)
Nuestra meta es brindar la mejor experiencia posible. Desde la calidad de la atención a la salud, a los servicios de atención al cliente, nos queremos asegurar de que se cumplan sus necesidades durante su estancia. Se encuentran tarjetas de comentarios por todo el hospital y es nuestro deseo que usted o un miembro de su
familia se tome un momento para completar una. Siempre estamos en busca de maneras de mejorar o de destacar alguna experiencia o miembro del personal excepcional.
OBJETOS PERDIDOS Si se le ha extraviado alguna prenda personal, informe al conserje o a algún miembro del personal. Se verificará si se entregó la prenda a nuestra área de objetos perdidos.
SIMULACROS DE INCENDIO Los hospitales están obligados a participar de forma rutinaria en simulacros de incendio. No se alarme. Durante un simulacro, se anunciará que habrá un simulacro de incendio y sonará una alarma. Se cerrará su puerta. En el caso de una verdadera emergencia, su personal de enfermería le guiaría y le ayudaría a una zona segura.
PARA SU INFORMACIÓN
Pacientes a quienes se admitirá en el hospital deberán presentarse en el mostrador de Registros (“Registration Desk”) que se encuentra en el vestíbulo. El área de Registros gestiona pre-admisiones y admisiones para intervenciones programadas, cirugías y admisiones médicas. Por favor tenga sus datos a la mano para facilitar el proceso de admisión. Pacientes pueden presentarse para registrarse tan temprano como las 5 de la mañana por la entrada principal. Antes de esta hora, pacientes entrarán y se registrarán en el área de registro de Emergencias situado en el extremo este del edificio.
No se permite fumar en el complejo médico Bakersfield Heart Hospital. El hospital reconoce los peligros de fumar y aplica una política de “no fumar” en ningún lugar del complejo médico, incluso en los estacionamientos y en los automóviles estacionados en la entera propiedad del complejo médico.
Pero para mantener la sangre disponible, hacen falta donadores. ¡Le invitamos a correr la voz y hacerse donador de sangre!
TARJETAS PARA COMENTARIOS DE LOS PACIENTES
HORAS DE VESTÍBULO Y DIRECTRICES
HEART ROCK CAFE Heart Rock Cafe está ubicado en el primer piso del hospital y está abierto los 7 días de la semana, de las 6:00 a.m. a las 4:00 p.m. Se sirve comida caliente de 6:30 a.m. a 9:30 a.m. y de 10:30 a.m. a 4:00 p.m. La parrilla está cerrada entre 9:30 a.m. y 10:30 a.m., aunque durante esta hora, hay bebidas y comida fría. Durante las horas de servicio del café, se sirve café gratuito para todos los pacientes y sus visitantes. Las máquinas expendedoras se encuentran en la zona del comedor y son accesibles las 24 horas del día.
REGISTRO DE PACIENTES
SERVICIOS DE CONSERJERÍA En el vestíbulo al frente del Bakersfield Heart Hospital, un conserje da la bienvenida a nuestros pacientes, familias y visitantes. El conserje puede asistirle de muchas maneras, como con informes de dónde encontrar al paciente, cómo llegar al hospital, además de información sobre restaurantes, tiendas y hoteles en los alrededores.
• El vestíbulo principal está abierto desde las 5 a.m. hasta las 9 p.m. Fuera de este horario, la entrada al hospital será por la entrada a Admisiones de la Sala de Emergencias en el extremo este del edificio.
PARA SU INFORMACIÓN (continuación)
Por favor, hable con su médico si necesita ayuda para dejar de fumar mientras está en el hospital.
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BANCO DE SANGRE
SEGURIDAD Su seguridad es una de nuestras metas imprescindibles. Para la seguridad de usted y sus visitantes, Bakersfield Heart Hospital cuenta con un Equipo de Seguridad plenamente capacitado para atender a cualquier situación de emergencia. Se encuentran los Oficiales de Seguridad a través del plantel, además de en puestos de seguridad en el mostrador de Conserjería o la sala de espera del Departamento de Emergencias. Para comunicarse con un Oficial de Seguridad, de día o noche los siete días de la semana, de cualquier teléfono del Hospital marque la Ext. 6449.
• Un adulto deberá acompañar a los niños en todo momento.
• Se puede efectuar pago o depósito con cheque, efectivo o crédito.
• Pago efectuado durante o al dársele de alta de su hospitalización.
• Si usted no puede saldar la cuenta enteramente, puede hacer arreglos para pagar a plazos poniéndose en contacto con la Oficina Administrativa.
Comprendemos su deseo de ser dado de alta del hospital en cuanto su condición lo permita; por lo mismo, el Equipo de Gestión de Recursos Clínicos del hospital comenzará a coordinar su plan de alta desde el momento en que se le admite.
Heart Hospital está consciente de que las cuentas de hospital son a veces difíciles de entender debido a los requisitos que imponen las compañías de seguros de salud. Su estado de cuenta incluirá solo los servicios prestados a usted por Bakersfield Heart Hospital. Los servicios del médico, cirujano, anestesiólogo, patólogo, radiólogo y todo otro médico de consulta serán facturados por sus respectivas oficinas. Si desea que se le aclare su estado de cuentas, puede llamar al (661) 316.6000 y pregunte por la Oficina Administrativa (“Business Office”).
Se le darán las instrucciones finales en su habitación antes de dársele de alta; es imprescindible que entienda su programa de atención continua, incluyendo instrucciones especiales, consultas de seguimiento con el médico, medicamentos y recomendaciones de estilo de vida. La Oficina Administrativa puede comunicarse con usted antes de su alta si se necesita información adicional. Su asistente de cuidado le llevará desde su habitación a su vehículo en el momento de su alta.
VOLVER A CASA Si usted tiene preguntas o inquietudes después de llegar a casa, estamos aquí para escucharle, y queremos saber cómo le va después de salir de nuestro hospital. Nos interesa hablar con usted sus necesidades de atención una vez que esté en casa, colaborando con usted para sus cuidados.
La Oficina Administrativa de Bakersfield Heart Hospital presenta rutinariamente las reclamaciones a las compañías de seguros para su reembolso; más aún, el paciente es responsable en última instancia por saldar la factura. Es importante que se dé al hospital todos los datos de su seguro en cuanto sea posible, a fin de que la Oficina Administrativa pueda confirmar su vigencia y que pueda determinar su nivel de cobertura. La mayoría de los planes de seguro no cubren el 100% de su hospitalización. Usted puede pagar la porción de la cuenta que le corresponda por uno de los siguientes medios:•Depósito efectuado antes o en el momento de su admisión.
• Preguntas acerca de los requisitos de depósito o pago por sus servicios se pueden discutir.
CÓMO ENTENDER SU FACTURA DEL HOSPITAL
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Se le pedirá una dirección de correo electrónico válida a la hora de registrarse. Recibirá un mensaje electrónico con un enlace al portal de pacientes. Compruebe su buzón electrónico y utilice el enlace para abrir el portal de pacientes en línea. Establezca su cuenta antes de irse del hospital y si necesita ayuda, el personal de registros le podrá ayudar. O visite http://supportfollowmyhealth.com para ver un video que le guiará.
LLAMADAS DE SEGUIMIENTO A LOS PACIENTES DESPUÉS DE SU ALTA Todo paciente que haya sido hospitalizado recibirá una llamada de seguimiento dentro de 1 a 3 días de ser dado de alta. A veces pacientes tienen preguntas después de salir del hospital, por lo que le llamaremos en casa para asegurarnos que todo va bien y responder a cualquier pregunta que pudiera tener. Recibirá una llamada telefónica a nombre de la Bakersfield Heart Hospital. Por favor conteste la llamada. La llamada durará aproximadamente 2 minutos y se le harán solo unas 5 o 6 preguntas. Esta llamada es a manera de extensión de nuestro hospital para asegurar de que podrá cuidar de sí mismo de manera segura y que no tenga alguna pregunta después de llegar a casa. Esto es diferente a la encuesta de satisfacción del paciente que pudiera recibir más tarde.
Medicare requiere que su ingreso y estancia se justifiquen por necesidad médica. Si la estancia no es necesaria médicamente, Medicare no pagará por su hospitalización. Usted tiene derecho a apelar cualquier notificación que reciba por escrito de Medicare que indique que Medicare ya no se hará responsable por su factura. Por favor, pida a su enfermera pedir que un Encargado de Casos le visite si desea apelar una decisión de denegación de BakersfieldMedicare.
ALTA Pedimos a los médicos expedir las órdenes de alta antes de las 11:00 a.m. Se hará todo lo posible por notificarle el día anterior en que pudiera dársele de alta al día siguiente. Esto permite al Encargado de Caso suficiente tiempo para preparar la continuación de su cuidado y para organizar su transporte a casa.
PORTAL DE PACIENTES
• Usted puede pagar la porción de la cuenta que le corresponda después de que su seguro pague o a los treinta días de dársele de alta, lo que ocurra primero.
PLANIFICACIÓN DEL ALTA Un Encargado de Caso es una Enfermera Registrada (RN) o Trabajador Social (SW) con capacitación especial que está asignado para ayudar a coordinar su cuidado mientras esté hospitalizado. Su Encargado de Caso evaluará y seguirá su cuidado y consultará con sus proveedores de atención a la salud para asegurar la ejecución del programa de atención prescrito por su/s médico/s. El Encargado de Caso es responsable por coordinar los recursos que se deberán programar u obtenerse fuera del hospital, tales como servicios de atención a la salud en casa, equipo médico que pudiera necesitar, y rehabilitación en el hospital o ambulatoria.
• A menudo, las compañías de seguros requieren un “copago” del paciente en el momento de iniciar servicios; consulte con su compañía de seguros en relación con los detalles de su plan.
VOLVER A CASA (continuación)
9. A evaluación y control adecuado del dolor, información acerca de las medidas de alivio de dolor y participar en las decisiones de control del dolor. Usted puede pedir o negarse a usar cualquiera o todas las modalidades para aliviar el dolor, incluso medicamentos opiáceos, si sufre de dolor crónico severo incurable. El médico puede negarse a recetar medicamentos opiáceos; de ser así, deberá informarle que hay médicos que se especializan en tratar dolor crónico severo con métodos que incluyen el uso de opiáceos.
USTED TIENE LOS SIGUIENTES
10. Formular directivas anticipadas. Esto incluye designar a un responsable de la toma de decisiones si usted estuviera incapacitado para entender un tratamiento propuesto o se volviera incapacitado para comunicar sus
5. A tomar decisiones acerca de su atención médica, y recibir cuanta información necesite acerca de cualquier tratamiento o intervención que se proponga, para dar su consentimiento informado o rechazar un curso de tratamiento. Excepto en casos de emergencia, esta información incluirá una descripción de la intervención o tratamiento, los riesgos de importancia a la salud, cursos alternos de tratamiento o no tratamiento y los riesgos involucrados en cada opción, y el nombre de la persona que realizará la intervención o tratamiento.
15. La continuidad razonable de atención y conocer de antemano la hora y el lugar de citas, así como la identidad de las personas que prestan los cuidados.
Nos consideramos sus colaboradores en su atención hospitalaria. Cuando usted está bien informado, participa en la toma de decisiones terapéuticas, y se comunica abiertamente con su médico y otros profesionales de la salud, ayuda a hacer su atención lo más eficaz posible. Bakersfield Heart Hospital fomenta el respeto por los valores y las preferencias de cada persona individual.
2. A que se notifique de inmediato al ser hospitalizado a algún familiar (u otro representante que usted elija) y a su propio médico.
• El establecimiento determina razonablemente que la presencia de una visita en particular podría poner en peligro la salud o seguridad de un paciente, un miembro del personal de servicios de salud o de otros visitantes al centro de salud, o podría afectar considerablemente las operaciones del establecimiento.
19. A que se tomen en cuenta sus deseos, si falta capacidad de decisión, con el propósito de determinar quién puede visitarlo. De mínimo, el hospital incluirá a toda persona que resida en su hogar.
11. Que se respete su intimidad personal. La discusión de casos, consultas, examinaciones y tratamiento son confidenciales y deberán realizarse discretamente. Tiene derecho a que se le informe el motivo de la presencia de cualquier persona. Tiene derecho a que los visitantes salgan antes de una examinación y cuando se esté hablando sobre cuestiones de tratamiento. Se usarán cortinas en habitaciones semiprivadas.
6. A pedir o rechazar tratamiento, en la medida permitida por ley. Sin embargo, usted no tiene derecho a exigir tratamiento inadecuado o servicios médicos innecesarios. Tiene derecho a salir del hospital aún contra el consejo de los médicos, en la medida permitida por ley.
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17. Saber qué normas y políticas del hospital se aplican a su conducta al ser un paciente.
14. A estar libre de restricciones y reclusión de cualquier forma utilizada como medio de coerción, disciplina, conveniencia o represalia por el personal.
16. Ser informado por el médico, o un delegado del médico, de la continuación de atención sanitaria que se requiera después de salir del hospital y opciones. Tiene derecho a participar en la formulación y ejecución de su plan de alta. A su petición, se podrá proporcionar esta información también a un amigo o miembro de su familia.
4. A recibir información acerca de su estado de salud, diagnosis, pronóstico, tratamiento, expectativa de recuperación y resultados de la atención de salud (inclusive resultados no previstos) en términos que usted pueda comprender. Tiene derecho a comunicación efectiva y a participar en la elaboración y ejecución de su plan de atención. Tiene derecho a participar en las cuestiones éticas que se plantean en el curso de su cuidado, inclusive cuestiones relativas a la resolución de conflictos, la denegación de servicios de resucitación, y la renuncia o suspensión de tratamiento de soporte vital.
8. A respuestas razonables a cualquier solicitud de servicio razonable.
SUS DERECHOS COMO PACIENTE HOSPITALIZADO deseos acerca de su cuidado. El personal del hospital y profesionales médicos que brindan su atención en el hospital deberán cumplir con estas directivas. Todos los derechos de los pacientes son aplicables a la persona que tiene la responsabilidad legal para tomar decisiones acerca de la atención médica en su nombre.
20. A examinar y recibir una explicación de la factura del hospital, independientemente de la fuente de pago.
7. A ser informado si el hospital o personal médico propone participar o realizar experimentación humana que afecte su cuidado o tratamiento. Tiene derecho a negarse a participar en tales proyectos de investigación.
21. A ejercer estos derechos sin distinción de sexo, raza, color, religión, ascendencia, origen nacional, edad, discapacidad, condición médica, estado civil, orientación sexual, escolaridad, nivel económico o la fuente de pago para su cuidado.
• No se le permita tener visitas.
SUS DERECHOS COMO PACIENTE HOSPITALIZADO (continuación)
• Le ha informado al personal que hay una persona en particular que no desea le visite. Sin embargo, un centro de salud puede establecer restricciones razonables a las visitas y el número de visitantes. El establecimiento de salud debe informarle a usted (o a su persona de apoyo, si corresponde) de sus derechos de visita, incluidas cualesquiera restricciones o limitaciones clínicas. No se permite que el centro de salud restrinja, niegue ni limite privilegios de visitas con base en la raza, color, origen nacional, religión, sexo, identidad de género, orientación sexual o discapacidad.
3. A conocer el nombre del médico que tiene la responsabilidad principal de coordinar su atención así como los nombres y relaciones profesionales de otros médicos y demás que le atenderán.
DERECHOS:
13. Que se le atienda en un ambiente seguro, libre de maltrato físico, sexual, mental o verbal y de abandono, explotación o acoso. Tiene derecho de acceder a los servicios de protección y defensa, incluso a notificar a las agencias del gobierno de negligencia o abuso.
1. Recibir atención amable y respetuosa. Usted tiene derecho a que se respeten sus valores, creencias y preferencias personales, culturales, psicosociales, y espirituales.
12. Que se traten de manera confidencial todas las comunicaciones y registros relacionados con su atención y hospitalización. Recibirá otro “Aviso de Prácticas de Privacidad” que explica sus derechos de privacidad en detalle y cómo podemos usar y revelar su información de salud protegida.
18. Designar a una persona de apoyo, así como a los visitantes de su elección. Si tiene capacidad para decisiones, sea el visitante o no pariente de sangre o matrimonio, a menos que:
DECISIONES DE ATENCIÓN A LA SALUD
• Usted es responsable de reconocer el efecto que el estilo de vida tiene en su salud personal. Su salud no depende solo de la atención hospitalaria, sino también del las decisiones que toma usted a la larga en su vida cotidiana.
• Un poder notarial duradero para atención de la salud autoriza a otra persona (a quien usted elija) para tomar decisiones de atención de salud si usted no tuviera la capacidad de hacerlo.
The Joint Commission One Renaissance Boulevard Oakbrook Terrace, Illinois 60181
23. Presentar una queja con el Departamento de Servicios de Salud del estado o a la Comisión Conjunta, independientemente de si utiliza el proceso de quejas del hospital. Estos son sus datos de contacto: Oficina de licencias y certificaciones del distrito de Bakersfield del Departamento de Salud Pública de California: California Department of Public Health Licensing and Certification 4540 California Ave. Ste. 200 Bakersfield, CA 93309 (661) Correo1-800-994-6610JointComisión336-0543Conjunta:Commissionelectrónico:complaint@jointcommission.org
Fax (630) 792-5636
• Usted es responsable por preguntar cuando no entiende información o indicaciones. Si usted cree no poder seguir su tratamiento, tiene la responsabilidad de informárselo a su médico.
SUS DERECHOS COMO PACIENTE HOSPITALIZADO (continuación)
SEPA DE HOSPITALES... SU SEGURIDAD Nos interesa mucho la seguridad de nuestros pacientes durante su hospitalización.
CUENTE CON SU MÉDICO Conforme busque usted información y tome decisiones acerca de su cuidado médico, tenga en mente que la persona más cualificada para aconsejarle es su médico, no solo por sus aptitudes y formación avanzada, pero más importante aún, debido a su amplio conocimiento de su situación médica. Por favor no llegue a conclusiones ni tome decisiones sin el aporte de su médico.
Directivas Anticipadas Una directiva anticipada para la atención a la salud es un documento escrito donde indica la manera en que se habría de tomar decisiones médicas si usted perdiera la habilidad de tomar decisiones por sí mismo. Le garantiza el derecho a aceptar o rechazar atención médica. Usted tiene el derecho de cambiar o revocar una directiva anticipada en cualquier momento y no surten efecto hasta el momento en que no pueda usted comunicarse por sí mismo personalmente. Los dos tipos más comunes son:
Usted, como paciente, puede desempeñar un papel vital para atenderle de manera segura al ser un integrante activo, involucrado e informado en su equipo de atención médica. La investigación muestra que los pacientes que toman parte en las decisiones acerca de sus atención a la salud, son más propensos a tener mejores resultados.
22. A presentar una queja: si desea presentar una queja con el hospital, puede hacerlo por escrito o llamando a: Administrator Bakersfield Heart Hospital 3001 Sillect Avenue Bakersfield, CA 93308 (661) 316-6000 Se revisará la queja y se le dará una respuesta por escrito. La respuesta contendrá el nombre de una persona de contacto en el hospital, las medidas adoptadas para investigar la queja, los resultados del proceso de queja, y la fecha de finalización del proceso de queja. Inquietudes relacionadas con la calidad de la atención recibida o su alta prematura se habrán de referir también al debido organismo de evaluación por pares (PRO) de utilización y control de calidad.
Pida la representación de un defensor en el evento que se fuera incapaz o considere una Directiva Anticipada para la atención a su salud. ¡Conozca sus medicamentos! Si usted está en el hospital o en su casa, sepa todas las medicinas que está tomando y por qué las está tomando. Pedimos a todos los pacientes llevar una lista en todo momento que incluya todos los medicamentos que está tomando, incluso medicinas sin receta médica y suplementos herbales. Para su conveniencia, se incluye una forma de lista de medicamentos al final de esta guía como empiezopara empezar.
Utilice siempre un lugar acreditado. Bakersfield Heart Hospital es un establecimiento plenamente acreditado. Participe en el cuidado de su salud: usted es el núcleo equipo de cuidado de su salud. Se anotará en el “tablero de atención” en su habitación los nombres de la enfermera y el asistente de pacientes, junto con las actividades previstas cada día. Estas iniciativas de atención al paciente le ayudarán a comunicar sus necesidades a su equipo de salud, lo que se traduce en su participación continua.
Como paciente de Bakersfield Heart Hospital, usted tiene las siguientes responsabilidades:
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• Usted es responsable por proveer información acerca de su salud, incluyendo enfermedades pasadas, hospitalizaciones y uso de medicina.
SU DERECHO A TOMAR DECISIONES SOBRE SU TRATAMIENTO MÉDICO
Bakersfield Heart Hospital invita a todos los pacientes a usar su voz con respecto a cualquier pregunta que pudiera usted tener acerca de su cuidado. Dígale a cualquier miembro del personal si tiene alguna preocupación de seguridad como paciente. Usted debe prestar atención a los detalles relacionados con su atención, sus cuidadores, su entorno, y los servicios que se presten durante su hospitalización.
Debe educarse acerca de sus necesidades de atención médica, los servicios y los medicamentos que esté recibiendo mientras esté hospitalizado.
Oficina postal de la vigilancia de calidad de la Comisión Conjunta: Mail Office of Quality Monitoring
• Un testamento vital es una directiva en la que declara por anticipado los tratamientos que desearía o no desearía en el caso de no poder comunicar sus deseos.
Hable con su médico o enfermera acerca de sus deseos o para obtener mayores informes.
RESPONSABILIDADES DEL PACIENTE
• Usted es responsable por dar los datos para las reclamaciones de seguros y para trabajar con el hospital para hacer arreglos para el pago cuando se requiera.
EXPRESE SUS INQUIETUDES
ANIMALES DE SERVICIO
Hay sillas de ruedas disponibles para individuos que requieren asistencia. Su enfermera o atención socio puede hacer los arreglos necesarios.
Los animals de asistencia no se consideran mascotas y son bienvenidas en todo momento.
ENCUESTAS DE SATISFACCIÓN DEL PACIENTE
Si usted tiene cualquier otra necesidad o requisito especial, favor de informarle a su enfermera o miembro del personal.
Si hemos se ha seguido una herida o una llaga durante su hospitalización, le recomendamos consultar a su médico de atención primaria o visite nuestro centro ambulatorio para Curación de Heridas. En el centro, con nuestro programa avanzado de atención, las heridas sanan en tan poco tiempo como 8 semanas. Para más información, llame al 661.634.0200.
DONACIÓN DE ÓRGANOS
Donar órganos y tejidos es un regalo de vida y salud para muchas personas que sufren enfermedades graves o con peligro de muerte. Los órganos que pueden ser donados son los riñones, el hígado, el corazón y los pulmones. La donación de tejidos puede incluir córneas, hueso, piel y válvulas del corazón. Comuníquele a su enfermera si desea hablar con un representante acerca de ser un donante.
EVALUACIÓN DE ÉTICA
ASISTENCIA DE IDIOMAS Un hospital puede ser un lugar aterrador si no puede comunicarse con el personal. Por ese motivo, Bakersfield Heart Hospital se esfuerza por proporcionar servicios de idiomas a nuestros pacientes y sus familiares. Servicios de traducción Servicios de traducción en lengua extranjera están disponibles para ayudar en la comunicación con los pacientes acerca de su atención médica. Su enfermera o asistente de cuidados puede hacer arreglos para este servicio para asegurar una comunicación eficaz y precisa. Lenguaje designos Servicios de lengua de signos están disponibles y pueden ser ordenados comunicándoselo a su enfermera.
CUIDADO DE HERIDAS
Un dispositivo de telecomunicaciones para sordos (TDD) está disponible previa solicitud. Su enfermera o asistente de cuidados puede hacer los arreglos necesarios para el uso del equipo.
Al estar hospitalizado, sentir ansiedad e incertidumbre puede afectarle tanto a usted como a su familia. En el caso de que usted o los miembros de su familia tuvieran algún dilema o conflicto con su curso de tratamiento planificado, le sugerimos primeramente hablarlo con su médico. Si sintiera usted que sus inquietudes no han sido resueltas adecuadamente, puede pedir una reunión con nuestro Comité de Ética. Este comité está integrado por médicos, pacientes y personal del hospital que se reúnen cuando existe un conflicto entre las partes y se requiere resolución.
Procuramos su satisfacción con los servicios que ofrecemos. Si usted o los miembros de su familia tuvieran alguna inquietud respecto al cuidado que usted recibe y no se sintiera a gusto abordar el tema con su médico o enfermera, puede comunicarse con el Administrador del Hospital. Se le invita a expresar su opinión sobre la atención médica que usted recibe y se agradecen sus comentarios.
TDD
SILLAS DE RUEDAS
OTRAS NECESIDADES
Usted recibirá una encuesta de Satisfacción del Paciente por teléfono o por correo poco después de dársele de alta. Nuestro objetivo es SIEMPRE superar sus expectativas, por lo que estamos constantemente tratando de mejorar. Le invitamos a compartir sus experiencias con la atención que recibió. NECESIDADES ESPECIALES PASTORAL Respetamos las creencias y tradiciones de nuestros pacientes y se anima al clero de todas las religiones visitar a los pacientes que sean miembros de sus congregaciones. A su solicitud, nos podemos comunicar con su pastor u otras personas en su comunidad de fe, para apoyar a usted o a su familia mientras está en el hospital.
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PREOCUPACIONES DURANTE SU HOSPITALIZACIÓN
78 Number Channel Name 3 CBS - KBAK 4 NBC - KGET 5 CW - KGET 2 6 ABC - KERO 7 FOX - KBFX CD 8 PBS - KVPT 9 My TV - KUVI 10 The Weather Channel 11 WGN America 12 KCET - IND 13 ESPN 14 ESPN2 15 Fox Sports West 16 Fox Sports 1 17 Golf Channel 18 SEC Network 19 Fox Business Network 20 Fox News Channel 21 CNN 22 HLN 23 CNBC 24 MSNBC 25 History 26 TNT 27 TBS 28 FX 29 USA 30 A&E 31 AMC 32 Bravo Number Channel Name 33 NBCSN 34 Hillsong Channel 35 Spectrum SportsNet LA Dodgers 36 Spectrum Deportes LA 37 TLC 38 Spike 39 Syfy 40 Food Network 41 Lifetime 42 Hallmark Channel 43 HGTV 44 Lifetime Movies 45 TCM 46 TV Land 47 Freeform 48 truTV 49 Comedy Central 50 E! 51 Disney Channel 52 Nickelodeon 53 Cartoon Network 54 Animal Planet 55 Discovery Channel 56 MTV 57 VH1 58 Great American Country 59 BET 60 WE TV 61 Investigation Discovery 62 Galavision BAKERSFIELD HEART HOSPITAL TV CHANNELS 3001 Sillect Avenue | Bakersfield, CA 93308 www.bakersfi661.316.6000eldhearthospital.com Bakersfield Heart Hospital Patient Portal Secure Online Access to Your Health Information Create your FREE portal account using your smartphone and you can access your medical records before you leave the hospital. Access your medical information on the go! Download the free portal app in the Apple or Android store. Enter FollowMYHealth in the search field. Enrollment is Easy During registration, provide the hospital Registrar with a valid e-mail address. You will receive an e-mail with a link to the Patient Portal during your visit. Check your e-mail and use the link to launch the online Patient Portal. Set up your account before you leave the hospital. If you need assistance registration staff can help. Or go to http://support.followmyhealth.com for a video walkthrough. Get Started! It’s as Easy as 1, 2, 3 followmyhealth.com
www.qualcareipa.com For more information and how to join QualCare IPA, please call Accepting Medicare Advantage Plans ( 661 ) 371-2790 With a network of over 250 Primary and Specialty Care Providers, QualCare IPA is committed to delivering quality healthcare that stems from our fi rm belief that healthy communities start with healthy individuals. • Easy access to your doctors to manage all your healthcare needs, including routine procedures, follow-up care, preventive care, health evaluations, and immunizations. • Prompt referral services ensuring timely access to a wide network of specialist providers. • Convenient access to multiple urgent care locations, imaging centers, and lab services. • Dedicated Wellness Clinic as well as Chronic Care Management Program. • Educational monthly member meetings focusing on prevention, early detection, and care coordination.
