Colleagues Benefits Book

Contents Colleague Perks ................................................................................................ 03

Health Coaching by Alvie............................................................................. 25

Family Friendly Policies ............................................................................... 06

Care Concierge Service ............................................................................... 28

iTrent Financial Wellbeing ......................................................................... 09

Buy/Sell Holiday Scheme............................................................................. 30

Treats by Jollyes................................................................................................... 11

Career Break Policy ........................................................................................ 32

Retail Trust Partnership................................................................................. 13

Top Dog Scheme...............................................................................................34

WeCare..................................................................................................................... 16

Colleague Discount ....................................................................................... 36

Cycle 2 Work.......................................................................................................... 19

Colleague Discount Nomination............................................................ 38

David Lloyd Clubs ............................................................................................ 21

Colleague Uniform...........................................................................................40

Toothfairy............................................................................................................... 23

Colleague Pension Scheme....................................................................... 42

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Colleague Perks

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WORKING WITH PETS IS EVEN MORE perk programme

rewarding

Our colleague has just got even better!

Here’s a rundown of all the fantastic you can get your paws on!

perks

An additional day’s leave for your birthday* Automatically credited to your holiday entitlement. To be booked as a holiday in the usual way via ESS.

20% Colleague discount on all services in grooming and community pet clinics.

20% SERVICES DISCOUNT

BIRTHDAY LEAVE

WEDDING OR CIVIL PARTNERSHIP

PET-ERNITY DAY

*Pro-rata for part timers.

An additional week’s paid leave* Additional leave will be credited

by HR on receipt of evidence of ceremony booking.

DISCOUNT NOMINATION

Colleagues to nominate via on link on ESS’ to: Please follow the link to nominate your friend or relative: https://form.jotform. com/231574484902056

An additional day’s paid leave to welcome your new dog or cat into the family* Max 1 day per year. To be booked as a normal holiday day. Then, once the pet has been purchased, provide evidence of purchase and photo of your new pet to your line manager. HR will credit your holiday entitlement on receipt of the above.

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LIFETIME STAFF DISCOUNT

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op eT D

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LONG SERVICE AWARD

TOP DOG SCHEME

Available to all colleagues after 20 years’ service. Staff account automatically updated.

RK WORK 2 WO LETO CYCLE CYC

Cycle2Work is a great employee benefit that offers the most cost-effective way to get new cycling equipment, enabling colleagues to commute to and from work by bike, whilst making healthier choices and reducing the UK’s carbon footprint.

We are committed to ensuring colleagues can have a healthy work life balance and therefore, we offer all colleagues the opportunity to buy or sell annual leave.

Additional holiday entitlement for long service from 5 years’ service onwards

Colleague nomination scheme Winners receive a ‘Cat Nap Day’* for them to enjoy a day off on Jollyes. Winners will also receive a badge and certificate. ee separate company news for more information.

*Pro-rata for part timers.

AT JOLLYES, ITS NOT

Certain roles also qualify for: • Annual Bonus Scheme

• Critical Illness cover

• Company Pension Scheme

• Life Assurance

JUST THE PETS • Private Medical Insurance for you and your immediate family 5

treats THAT GET

Family Friendly Policies

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Family Friendly Policies Neonatal Leave Any colleague absence due to the premature birth of a baby, where the baby is admitted into hospital up to the age of 28 days, and has a continuous stay in hospital of 7 full days or more, will be paid at two weeks full pay.

Baby Loss The company will pay a colleague full pay for one week’s absence in the unfortunate event of baby loss pre 24 weeks.* *This is subject to the absence being certified by a doctor/hospital.

Fertility Leave Paid leave for any colleague undergoing fertility treatment (IVF), to a maximum of two days per cycle. Colleagues would need to be employed for a minimum of 1 year to qualify and would be required to provide documented evidence of appointments.

Welcome Gift A gift will be sent by HR Dept on notification of the birth of your baby, fostering or adoption.

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Enhanced Maternity Package Colleagues with over 2 years’ service: 26 weeks at full pay followed by 13 weeks at statutory maternity pay or average weekly earnings whichever is the lower.

The above is paid provided the colleague qualifies for statutory maternity pay.

Colleagues with under 2 years’ service: 6 weeks at full pay followed by 33 weeks at statutory maternity pay or average weekly earnings whichever is the lower.

The above is paid provided the colleague qualifies for statutory maternity pay.

Enhanced Paternity Package On qualification, partners will receive the following Paternity Leave: Colleagues with over 2 years’ service to receive 4 weeks paid leave.

Colleagues with under 2 years’ service to receive 2 weeks paid leave. *Note: Any that requests for personal holiday to be taken consecutively with paternity leave may be restricted.

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iTrent Financial Wellbeing

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iTrent Financial Wellbeing A life changing app available to all Jollyes colleagues, with smart budgeting, savings, education and coaching, all built around a flexible pay cycle.

Take control with visibility & flexible pay and build skills for long-term financial wellbeing.

Tracking & Budgeting

The features inside the app Track – Easily check your shifts, salary and expenses in real time.

Flexible Pay

Flexible Pay – Choose when to get paid using your available earnings. You might decide to pay yourself to help with budgeting, paying for bills, managing cash flow or taking advantage of time-limited sales and offers.

Build – Put money aside each month, straight from your salary, to build a buffer for emergencies or treat yourself in the future.

Discounts

Learning & Resources – Educational articles from the Money and Pensions Service to grow your financial knowledge and confidence.

Benefits checker – Understand if you’re entitled to government support.

Coaching & Education

Scan to Download iTrent Financial Wellbeing app Build

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Treats by Jollyes

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Treats by Jollyes Treats by Jollyes is our exclusive colleague discounts programme which helps all Jollyes employees to save money on almost anything, from everyday groceries to holidays, new technology and even your trips to the cinema!

How do I register?

Treats by Jollyes is completely free to use and you’ll receive a magic link to your personal email to register.

Once registered you’ll be able to log into jollyes-treats.com with your email and password.

Download the SmartSpending app!

What discounts are available?

There are hundreds of offers from top high street retailers including:

Access your Treats

by Jollyes discounts and offers on the go.

Browse top offers and the deal of the week to see what’s available, or search by retailer or category to find the retailers and discounts you’re looking for.

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Retail Trust Partnership Wellbeing Service

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Retail Trust Wellbeing Service What’s included?

We have partnered with the Retail Trust to provide all colleagues access to free and confidential health and wellbeing support.

The Retail Trust cares passionately about the health and wellbeing of everyone in retail. No matter how bad things get, the charity can offer you reassurance and clarity. And help find the answers you need to realise your potential.

Take control and realise your potential

You’ll get access to digital support, financial aid, counselling and cognitive behavioural therapy, support following a critical incident, discounts and rewards, management wellbeing training and the Retail Trust’s 24-hour wellbeing helpline.

Who can access Retail Trust?

All Jollyes colleagues and your immediate family, including your spouse, partner, parent, sibling or dependent relative.

The Retail Trust website is packed full of articles, quizzes, videos and guidance on everything from mental health and wellbeing to your career and lifestyle.

You can take charge and decide what’s important to you. Think of it as your very own support network.

Once you’ve registered on the Retail Trust website you can personalise it and choose what topics interest you. Whether that be advice on how to cope with anxiety or financial worries to valuable tips on managing a team or reworking your CV. You’re in total control.

And remember, it’s completely confidential. Completely. That means, as with everything at the Retail Trust, no one at work will know what topics you choose, what you’re clicking on, what you’re reading or whether you’re reaching out for counselling or financial aid.

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Wellbeing helpline during times of need The Retail Trust wellbeing helpline is available 24 hours a day, seven days a week on 0808 801 0808.

You can also complete this form: https://www.retailtrust.org.uk/about-us/contact-us and a member of the team will get in touch with you.

Register today Follow this link to register: https://www.retailtrust.org.uk/your-health-and-wellbeing

Retail Rewards App We are extremely pleased to advise colleagues that the Retail Trust Rewards provides access to a range of discounts, from groceries, fashion, travel, utilities, days out and even holidays, ensuring there is something to suit everyone.

How to register with Retail Awards

How to download the HAPI app Once you’ve registered, you can then download the Hapi app directly to your phone through the playstore or apple store and login using the account details you just created.

1. Register on the Retail Trust website (if you are not already) HERE

Features of the service:

2. Visit the Retail Rewards app page HERE and click on ‘Launch retail rewards’

Retail discounts including: 3. Click ‘create an account’ (You must use the same email address and user details that you used for your Retail Trust account)

• Instant savings with discounted e-vouchers

4. Enter your mobile phone number so you can receive a verification code to confirm your account

• Discounted reloadable shopping cards, gift vouchers and gift cards

5. Confirm your address details, date of birth and create a password (you can use the same one as your Retail Trust account if this is easier)

• Discounts of up to 30%

6. Enter your username, password and employer details

• Cinema discounts

Your account is now active. You’ll also get the option to send a link to your phone so you can easily download the app.

• Personal Group insurance plans

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WeCare 24/7 GP Service

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AWEguide to CARE Welcome to We Care, your 24/7 online GP, second medical opinion and more.

Using your phone, tablet or desktop, you and your family have 24/7 access to thousands of experts, all from the comfort of your own home. Whether you need GP access quickly, a second medical opinion or want to quit smoking.

We Care is here to help.

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Who can access We Care?

How do I access We Care?

All Jollyes Colleagues and your immediate family (includes your spouse, partner, parent or sibling living in the same household). It can

1

Download the ‘WeCare Programme’ app from the App

2

Create a profile & enter the access code:

also be used by any legal dependants under the age of 21 in full-time education, or any other legal dependants who’s dependent on you because of disability.

Store or Google Play. Or head to wecare-cl.com.

E23982

Is the service confidential?

You can also call 0208 068 0035 to access the WeCare services by phone.

The service is completely confidential, No information will be shared with Jollyes.

How do I download the app?

Is there any cost to this service?

The app is available for both iOS and

All services are completely free to use, but there is a cost for any

Android and is downloadable on the

private prescriptions ordered through the 24/7 consultation service.

Apple Store or Google Play.

Can the WeCare GP share information with my normal doctors?

Yes, with your permission, the WeCare GP can share details of your appointment with your normal doctors.

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Cycle 2 Work

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Save up to 47% on a new bike and accessories.

To find out more and how to apply, scan the QR code or visit: halfords.com/cycle2work EMPLOYER CODE: Leonard1C2W8826 SCHEME LIMIT: £1,000

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David Lloyd Clubs

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Membership Discount for Jollyes All Jollyes Colleagues can enjoy all that Corporate Membership has to offer at David Lloyd Clubs* Experience the tranquillity of spas, the feel-good intensity of a workout class, enjoy your littles ones’ faces making friends in the Kids Club and relax together as a family in the Clubrooms. Elevate your everyday with David Lloyd Clubs.

Not forgetting, as an colleague working for Jollyes, you can also benefit from discounted membership rates at David Lloyd Clubs.* To find out more and join today visit: www.davidlloyd.co.uk/tdr *Corporate Membership - Terms and conditions: A Corporate Membership that carries a monthly discount is available at participating David Lloyd Clubs only. A Corporate discount is applied to selected membership options only. Offer is not transferable between clubs. Proof of employment or pension for one of David Lloyd Clubs registered partners will be required upon joining and on your first visit to David Lloyd Clubs. Corporate members are requested to join the David Lloyd Club that they will be using the most. Certain activities may incur additional fees. Facilities, fees, classes and membership contracts vary by club. David Lloyd Clubs are following government guidelines and working closely with UKActive, we will amend our procedures in line with any changes to regulations. You use the facilities at your own risk. We recommend getting medical advice before doing any physical activity. Under 18s must be accompanied by an adult. Standard rules and membership regulations apply. The decision of the manager is final. Management reserves the right to withdraw the offer at any time. For full Terms and conditions visit www.davidlloyd.co.uk/tdr

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Toothfairy Dentist on demand

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Toothfairy

What’s included?

Dentist chat helpline Instant advice and

Dentist on demand

You have access to Toothfairy

personal guidance from real UK dentists to help manage a wide range of issues.

*

Signposting and clinic referrals If the dentist

You regulated, smart smart dental dental app. app.11 You have have access access to to Toothfairy Toothfairy –– the the UK’s UK’s first first health health regulated, Founded by dentists and partnering with real dentists in the UK, Toothfairy provides instant access to advice, guidance and prescriptions, all from the comfort of home.

thinks physical intervention is needed, they’ll identify the issue, signpost further help and help you find a local clinic or appointment.** Videos and articles Educational videos and articles to help you improve your oral health

Connect and chat to a UK dentist in minutes for personalised advice

and prevent issues in future.

Services available at an extra cost Video consultations

Use Toothfairy to manage issues early and prevent costly treatment in future

Prescriptions Treatment kits How to get started

Save time visiting a dentist with prescriptions issued in 24 hours

1. Download the Toothfairy app from the App Store or Google Play

Access support and advice to help you improve your oral health

2. Complete your profile and provide the requested information

Resolve issues quickly – 7 in 10 patient queries are resolved through the app

3. In ‘My Profile’, click on ‘Codes’ and enter the access code E23982, to gain access to the Toothfairy services

With so many struggling to access dental services in the UK, Toothfairy aims to fill the gap, connecting patients to dentists in minutes through their awardwinning technology.

The service is even validated in the NHS, with 91% of patients saying they would use the app to access dental advice.

*Available to Jollyes colleagues only.

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Health Coaching Supporting Jollyes Colleagues Facing Cancer

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HEALTH COACHING FROM Supporting Jollyes Colleagues and their immediate family facing Cancer*

EXCERCISE SPECIALISTS

DIETITIANS

PSYCHOLOGISTS

SPECIALIST NURSES

HEALTH COACHES

NUTRITIONISTS

PHYSIOTHERAPISTS

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FAQS FOR JOLLYES COLLEAGUES Who / What is Alvie?

Tell me more about the specialist services?

Alvie helps people with cancer feel supported and motivated to get the best outcomes and maintain their quality of life before, during and after treatment, by providing individuals with 360-degree personalised health coaching.

We offer access to a range of specialists tailored to your needs: • Exercise Specialists: Focus on improving your energy, strength, flexibility, and balance to enhance your quality of life during and after cancer treatment.

• Physiotherapists: Experts in physical health, they guide you in building strength, re-introducing exercise, and provide advice on pain, fatigue,musculo skeletal issues, scar tissue management, lymphoedema and pelvic floor health.

• Dietitians: address cancer-related weight changes, taste issues, and loss of appetite, supporting your overall health and recovery.

• Specialist Nurses: Assist with symptom management, emotional support, and navigating the complexities of the healthcare system.

If you have recently been diagnosed with, or are recovering from cancer, we know it can be a worrying time. Our health coaches and expert team are here to help you prepare for, and recover from, treatment both physically and emotionally.

What happens in hospital matters a lot – but what happens before and after matters too, and we’re all about using that time well.

How does Alvie help?

Who can access Alvie?

Your coach will be by your side to support you, motivate you, help you adapt when things aren’t working and provide health-related advice. We’re here to help, so please don’t be shy, reach out!

*Alvie is now available to all Jollyes Colleagues and their spouse/partner or dependants over the age of 18

How do I sign up?

To sign up scan the QR code or go to: alviehealth.com/jollyes. You’ll then need to fill out a short form and one of the Alvie team will get in touch via phone call or SMS to arrange an appointment with your personal coach and specialist team.

And, if you need a little extra help with something specific, there are clinical specialists (dietitians, physiotherapists and specialist nurses) on hand to answer your queries and offer professional guidance along the way. Together we’ll track progress, and collaboratively agree when you’re ready to move to the next phase of the programme.

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Care Concierge Supporting Jollyes Carers

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Do you care for someone in later life and need support?

There are roughly 7 million carers in the UK - that’s one in ten people. 3 in 5 people will be carers at some point in their lives, with L&G research showing that 1 in 7 employees have caring responsibilities as well as other commitments. For the Jollyes colleague population, some of us aren’t just pet parents; 1 in 7 of us are also likely to be caring for a loved one too. Whether it’s caring for someone in later life who needs additional support, or someone with disabilities or medical conditions.

That’s why we’ve partnered with Legal & General so you’ll get access to their ‘Care Concierge’ service. You’ll receive crucial information and support, designed for those caring for a loved one which can be an overwhelming experience.

There’s a free advice line number and web address, where you can get in touch with a care specialist, who offers a listening ear and will advise you of:

This service is free to all Jollyes colleagues and their immediate family.

Simply state that you’re a Jollyes employee when you make the first call to the helpline – this can be on behalf of another relative who needs the support and you can introduce them to continue the conversation, as long as you make that first introductory call.

Benefits or government funding you may be entitled to claim for (or the person you’re caring for may be entitled to claim for).

We hope this free service will be of genuine help and support to colleagues in what can be a very difficult time.

Care providers in your area and the services they provide, with availability of services & costs.

The People Team

Local authority services you might not be aware of (as they’re not usually publicised).

NHS services you might not be aware of (again, often not widely publicised).

The ‘Care Concierge’ advice line is:

0808 189 3195

The website, full of useful information and tools is:

https://care.legalandgeneral.com/workplace/ 29

Buy/Sell Holiday Scheme

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Discover our new Buy & Sell Jollydays Scheme Salaried colleagues For example: Basic Salary is £30,000 (Pro-rata for part time employees)

Hourly paid colleagues For example: 20 hours minimum contracted per week

1 DAY: £115

1 DAY: £45.76

3 DAYS: £345

3 DAYS: £137.28

5 DAYS: £575

5 DAYS: £228.80

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• Colleagues will need to apply by 5th July or 5th November in each holiday year.

• Colleagues can purchase up to 5 days holiday (dependant on contracted hours).

• Purchases of holiday can be re-paid over a 12-month period.

• Colleagues can sell a maximum of 5 days, provided they do not sell below the statutory allocation.

• Access the Buy/Sell Holiday Policy here.

• Access the Buy/Sell Holiday Request Form here.

• Terms and conditions apply.

Career Break Policy

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Career Paws Jollyes understands that there are times when colleagues may wish to take extended periods away from work. .

We fully support employees who wish to pursue other interests, whether it’s spending quality time with family, exploring new destinations through travel, continuing their education, or engaging in meaningful voluntary work. We recognize the importance of personal growth and the value that these experiences bring, both to the individual and to the workplace. By fostering a culture that encourages such pursuits, we aim to create a supportive and balanced environment for our colleagues.

Career Break Policy Link here Career Break Request Form Link here

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Top Dog Scheme

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Top Dog Scheme Recognising your pawsome efforts.

• The Top Dog scheme is run at regular intervals throughout the year, giving all colleague the opportunity to nominate colleagues who are deserving.

• If you receive a nomination, please place it on your colleague notice board.

• All nomination slips must be centrally posted to The People Team.

• Every colleague in our business will be provided nomination cards for you to write and hand out.

• 4 colleagues will be selected at random, and the winners will receive: A “Cat Nap Day” (pro rata) for them to enjoy a day off on Jollyes.

• The nominations should support the company values and be awarded to those who you want to recognise for going above and beyond.

• Plus, a ‘Top Dog’ badge and a certificate.

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Colleague Discount

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Jollyes Discounts ORE LLYES STStore JO 50% DISCOUNTS OFF

50% OFF

30% OFF

ALL PRODUCTS

PRODUCTS

50% OFF

30% OFF 50% OFF

Colleague Discount won’t apply to items that Staff discount won’t apply to items that areare either onsale saleor orhave havealready already been discounted. either on been discounted.

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50% OFF 50% OFF

Colleague Discount Nomination

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Colleague Discount Nomination • All Jollyes colleagues may nominate a person to receive their colleague discount.

• This facility is available to those colleagues who have been employed for a period of 3 months or more.

• You nominated person will need to use your payroll number when visiting a store. The store cashier will then check the details held on file.

• The discount will be ready for use within 14 days of making your nomination.

• Please complete a form using the link below to nominate your friend or family member.

Click here to make your nomination: https://form.jotform.com/231574484902056

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Colleague Uniform

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Colleague Uniform The Company operates in a retail environment and therefore there is an image that must be observed. All colleagues are required to be neat in appearance and to be immediately recognisable as a member of staff when on duty.

Whilst at work all staff must wear the following: • Jollyes Red Polo Shirt or Midlayer.

• Jollyes Fleece/Gilet may be worn (as required).

• Name badges to be worn on the outer garment at all times.

• Black jeans/trousers/combats, these must be of a regular fit, not ‘baggies’, ‘super skinny’ or ripped.

• Black shoes/boots.

• No hats, scarves or gloves are to be worn on the shop floor.

• The company will pay all colleagues a Uniform Allowance of £25.00 per annum.

This allowance will be paid annually to all employees working within a store.

Personal Presentation • Clothes should be ironed and clean.

• Earrings, body piercings and jewellery, if worn, must not be considered by management to cause a safety risk, be excessive or offensive.

• Clean shaven (unless growing a beard or moustache).

• Hair should be neat, tidy and well groomed.

• Employees are required to maintain a good standard of personal hygiene at all times.

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Colleague Pension Scheme

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Jollyes Colleague Pension Scheme

View the full Policy Booklet by following this link: CLICK HERE

Saving into a pension is a simple, low-cost and tax-efficient way to save towards your future.

The money that you and Jollyes pay in builds up to create your pension pot.

Our pension scheme is provided by Legal & General where the company will contribute at least 3% of your base salary (banding apply) each month as long as you also contribute the minimum amount of 5%.

Member’s Policy bookolldeert

Jollyes will automatically enrol you in to our workplace pension scheme after three months service, if you meet the eligibility criteria. If you don’t want to be in the scheme, you can opt out at any time. Once you are enrolled you will be provided with information on how to do this.

Group Stakeh e Pension Schem

Management roles also qualify for the option to join the enhanced company pension scheme, after completion of your probationary period .

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