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Annual Report 2012

Hope in the New Normal


Mission Our mission is to assist each person entrusted to our care to enjoy the highest quality health care possible and to work with others to build healthy communities.

Vision We will be a clinically integrated health care delivery system that is the health provider of choice in Phoenix and recognized nationally for quality, service and community programs.

Values People At the heart of all we do is respect for people. We seek to create a respectful and collaborative environment in which patients, visitors, co-workers, clients, clinicians and volunteers are all valued.

Quality, Safety and Efficiency We measure ourselves against the highest benchmarks of quality and safety while maintaining and continuously improving our efficiency, effectiveness and our capacity to heal and to help.

Community Benefit We anticipate community needs and find new ways to meet them. We do this through increasing community access to health services, and by providing service programs that foster sustainability.

Financial Stewardship Wise financial stewardship honors the resources that are the result of the hard work of our team members and the trust of donors. It provides a foundation for sustaining our mission and thriving in the future.

Growth and Regional Collaboration Positive, well-managed growth and collaboration to integrate care allows us to impact and positively influence more lives.

Clinical Integration We believe that patients can be best served through a collaborative and integrated partnership of hospitals, physicians and payors; along with other providers and care facilities.

JCL.com/DesertMission

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A letter from the

Executive Director In 2012, Desert Mission served almost 10,000 more unduplicated clients than we served in 2010. That’s 39,805 people in 2012 alone, and these dramatic jumps in numbers speak to the many difficulties people still face as our economy struggles to regain its footing. Many are now navigating a new path back to self-sufficiency. These daily challenges are the “new normal” for many people who never before knew about – or had to use – the services of the Desert Mission. Here’s one story to illustrate that anyone can be in need of a hand up to get back on his or her feet. Desert Mission recently was visited by a professional golfer who lives in the Phoenix metro area. The golfer and his local corporate sponsor had come to visit our Food Bank to see firsthand how we assist clients and to donate funds to support Desert Mission. While he was visiting, one of the shoppers in our 4th Street Market at the Food Bank introduced himself to the golfer. “I used to be one of your neighbors,” he said to the golfer. “I lost my job and my home this past year, and now I’m a client here at the Food Bank.” Cindy Hallman Executive Director, Desert Mission Vice President, John C. Lincoln Health Network

This client had been a successful business person, living in an affluent neighborhood. Historically, the majority of Desert Mission clients have been the uninsured or the working poor. Today, many of our new clients are people who have lost their jobs and homes in the past few years. The integrated services of our programs work together to serve hundreds of people on a daily basis. “One Door Opens All Doors” at Desert Mission. Each day continues to be a challenge to meet the needs of our clients, but I applaud our dedicated staff, which has again risen to that challenge in 2012 while maintaining 2010 and 2011 spending levels. I’m always grateful for not only our staff, but also our many caring donors and volunteers who provide the needed support to help us serve our clients. As you read through our annual report, you’ll see that the numbers served by Desert Mission this past year speak for themselves. Please continue to support us in helping those in need find hope in the “new normal.” At Desert Mission, our goal remains to assist each person entrusted to our care to enjoy the highest quality health care possible and to work with others to build healthy communities. With gratitude,

Cindy Hallman Executive Director, Desert Mission Vice President, John C. Lincoln Heath Network

JCL.com/DesertMission

Desert Mission 2012 Annual Report

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One Mother’s Story

I

grew up here in Phoenix. Thirteen years ago I got married, and we were lucky enough to have two children. My husband had a good job, and, being an older mom, I scaled back on my work to stay home with my kids. I had an active life, volunteered and even attended fundraising events. Two years ago, my husband decided that he didn’t want to be married anymore. My husband went to work in the morning and didn’t come back. He still has not come back. I was left with no money, no insurance, no child support and two children ages 5 and 9 with no dad. I was in shock, embarrassed, and not able to understand or function. I did not know where to turn and my parents, who are wonderful, are in their 80s. One of my friends suggested that I go to DES, (Department of Economic Security), and see what help I was eligible for. I walked into a crowded office with people who were down on their luck, and I walked out. I spent the next few weeks distraught and overwhelmed, and one morning my 5-year-old daughter said to me, “Mommy, when are you going to stop crying and get out of bed?” The next day I called DES, and they gave me a list of phone numbers to call for help. One of the numbers was for Desert Mission’s Marley House. When I called Marley House, Debbie Davis, clinical director, listened. Debbie sensed my desperation and made me an appointment right away.

JCL.com/DesertMission

This is hard for me to admit, but when I walked into Marley House that day, I was suicidal. I had so much fear running through my mind. How was I going to raise two small children alone, with no money and no skills? But Marley House saved my life. I also had some medical issues, and Debbie referred me to the Community Health Center for services. I was also put in touch with Alicia, the community referral coordinator at the Food Bank. She helped me enroll in DES in a dignified manner, and I was eligible for food stamps to help me get back on my feet. I started my home business again and am exploring other job training programs. It is not easy being 52 years old with two young children and limited job skills. My kids also needed some help. They had counseling sessions at Marley House and are now back on the right track. I am especially proud that my son is currently a straight A student. Two years ago, I could not imagine that this would be my life. Desert Mission is a safe place for me. Here, I have always been treated with dignity and respect, and I can honestly say that I don’t know what I would have done without their help.

Desert Mission 2012 Annual Report

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Desert Mission Overview Community service is the cornerstone of the John C. Lincoln Health Network. The Network began in 1927 as Desert Mission, addressing the health and social needs of struggling families in North Phoenix. Today, we continue the legacy of caring for our community through Desert Mission in addition to our two hospitals and multiple primary care physician and specialty physician practices. Families need more than a box of emergency food in tight times. Through an integrated approach, the Food Bank, Community Health Center, Children’s Dental Clinic, Marley House Behavioral Health Clinic, Adult Day Health Care, Lincoln Learning Center and Neighborhood Renewal work together to meet the needs of the whole family. In 2012, the Network completed a community health assessment for the area, a report required by the federal government once every three years. The report also includes recommendations on meeting those needs. Through Desert Mission, we serve our community by addressing its top needs that include stable housing, affordable and accessible health care, behavioral health, dental health and family caregiver education. When a family comes into Desert Mission, seeking help with any of our services, our referral and eligibility coordinators complete a comprehensive screening to identify the right combination of our services and other public benefits and human services programs available in the community. With an integrated approach, we use our resources and the community’s resources in the smartest way, and we make the biggest difference in our families’ lives.

JCL.com/DesertMission

Desert Mission 2012 Annual Report

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Food Bank With the help of our generous donors and volunteers, the Food Bank nourishes our community with emergency food and low-cost food. A grant supports an on-site food demonstration chef to help families learn nutritious and tasty ways to prepare the food from their food boxes and from SNAP (Supplemental Nutritional Assistance Program) benefits. We help our families stretch their budgets at the Food Bank. With its bulk buying power, the Food Bank can provide three meals for just $1. Families who receive help from the Food Bank and other Desert Mission programs can participate in the Holiday Adopt a Family program to receive holiday meals and gifts.

2012 Stats

40,752

emergency food boxes, a 12 percent increase compared to 2011. Emergency food boxes contain a three- to five-day supply of food that can be tailored to the nutritional needs of the recipient, such as seniors or families with infants.

40,352

Snack Pacs, a 45 percent increase compared to 2011. Neighborhood schools help us identify children who would otherwise go hungry over the weekend, when they don’t have access to their schools’ lunch program. Each Friday, nutritious and kid-friendly food is sent home.

2.2 million

total pounds of food distributed, representing 2.8 million meals in the community.

739,072

pounds of fresh produce distributed, an increase of 100,000 pounds compared to the previous year.

2,400

turkeys distributed, along with the trimmings for a Thanksgiving meal.

364

individual volunteers served 34,563 hours and 74 groups served 9,265 hours in Desert Mission programs.

236

families participated in the Holiday Adopt a Family program.

JCL.com/foodbank

JCL.com/DesertMission

Desert Mission 2012 Annual Report

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Community Health Center The Community Health Center continues to meet the needs of the uninsured and underinsured in our community. Fees for clients are based on a sliding scale that factors in both degree of need and ability to pay. The health center contracts with AHCCCS (state Medicaid program) and receives donations from private individuals, groups and corporations that sustain our ability to provide a medical home for low-cost screenings, wellness exams and chronic disease management. We also work with low-income families to enroll them in AHCCCS when eligible.

2012 Stats

4,347 1,827

patient visits to the Center.

individual patients who received additional medical services through referrals.

2,524 97%

patients are younger than 18.

immunization rate for patients between 11 and 15 years old. For this high rate of immunization and its leadership and dedication in the field of immunization, the Community Health Center received the 2012 Dr. Daniel T. Cloud Outstanding Practice Teen Award from the Arizona Partnership for Immunization.

74%

of our female patients age 40 and older were referred for screening or diagnostic mammograms, as recommended by the American Cancer Society.

JCL.com/communityhealth

JCL.com/DesertMission

Desert Mission 2012 Annual Report

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Marley House Behavioral Health Clinic Children’s Dental Clinic The clinic’s dentists and staff work alongside volunteer dentists and hygienists to provide routine dental care and specialty treatment to children who would otherwise go without dental care. Services are provided on a low-cost, sliding-fee scale for individuals ages 4 to 20. The dental clinic also accepts AHCCCS (state Medicaid program). In addition, staff members educate students and provide screenings at local schools, with referrals as necessary.

Many low-income families and individuals in crisis often have nowhere to turn. Our licensed behavioral health clinic offers counseling and intervention services, prevention outreach to schools, parent education, information and referral. Fees are on a sliding scale, and Marley House has a Magellan contract for AHCCCS-eligible patients. A $5,000 grant from the John C. Lincoln North Mountain Hospital Auxiliary refurbished a play therapy room.

2012 Stats

1,866 361 310 120

counseling visits, a 9 percent increase from the previous year.

instances of information and referral for services.

individuals and families received counseling. students attended 614 group sessions at local schools.

JCL.com/marleyhouse

2012 Stats

3,420

dental care visits, an 8 percent increase from last year.

8,550

students screened at local schools, a 52 percent increase from last year.

46

volunteer dental professionals.

JCL.com/childrensdental

JCL.com/DesertMission

Desert Mission 2012 Annual Report

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Adult Day Health Care As part of our commitment to caring for our community, Adult Day Health Care provides a safe, friendly and interactive environment for older adults who need extra help. Through philanthropy, assistance is available to help families with scholarships and other programs. Children from Lincoln Learning Center participate with Adult Day in multi-generational activities. The program offers a respite for caregivers as well as hosts a free monthly support group for caregivers.

Lincoln Learning Center

2012 Stats

8,719

client visits, with an average daily census of 32.

24

field trips annually to museums, parks, restaurants and other community events as well as live entertainment weekly.

90%

of attendees reside with a family member who is the primary caregiver.

77 %

of attendees have some level of dementia.

JCL.com/adultday

Since 1939, children in our community have been cared for by Desert Mission. Lincoln Learning Center offers a nationally accredited preschool and childcare program with extended hours for children ages 6 weeks to 12 years. In 2012, Lincoln Learning Center received re-accreditation, for the fourth time, from the National Association for the Education of Young Children (NAEYC), the nation’s leading organization of early childhood professionals. Only 8 percent of the nation’s preschools and other early childhood programs are NAEYC accredited.

2012 Stats

447 76 91%

children enrolled, a 4 percent increase compared to last year.

children receiving tuition assistance.

of preschoolers meet key developmental milestones before entering their first year of grade school. JCL.com/lincolnlearning

JCL.com/DesertMission

Desert Mission 2012 Annual Report

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Neighborhood Renewal Neighborhood Renewal revitalizes North Phoenix communities by developing housing, neighborhoods and area businesses to meet the needs of the community we serve. We have made the dream of home ownership a reality for hundreds of families over the years, and we improved our community by helping homeowners rehab their homes.

2012 Stats

121 $13.8 million

new homeowners, a 61 percent increase from the previous year. in mortgages leveraged for first-time

home buyers.

$197,496

provided for rehabilitation repairs for nine homes. Since its beginning, Neighborhood Renewal has rehabbed more than 130 homes.

223 341

individuals completed the first-time home buyer education classes. individuals counseled on housing.

JCL.com/neighborhoodrenewal

JCL.com/DesertMission

Desert Mission 2012 Annual Report

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2012 Financial Summary As a service to the community, the John C. Lincoln Health Network supports the administrative costs of Desert Mission, allowing all donated dollars and revenue to fully support Desert Mission programs (less depreciation).

Program Revenue

Revenue

Total: $9.2 million

Donated Food

36% Fees for Service

25%

In-Kind Donated Services

1% Private Grants & Donations

22%

Government Grants

4%

Administration Services

12%

Expenses

Program Expenses Total: $9.5 million

Administration Services

Food Bank

12%

47%

Lincoln Learning Center

20%

Marley House

4% Children’s Dental Clinic

7%

Depreciation

3%

Community Health Center

7%

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Desert Mission 2012 Annual Report

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Donors and Volunteers 2012 Major Donors Maricopa County Emergency Food and Shelter Program

Adelante Foundation American Express

McDonough Corporation

Ameriprise Financial

Medtronic Foundation

APS Arizona Diamondbacks Foundation

MultiTable.com PetSmart

Arizona Nutrition Network

Phoenix Suns Charities

Bank of America

PING

BBVA Compass

State of Arizona, Child Abuse License Plate Fund

BHHS Legacy Foundation Charles A. Becker Foundation

State of Arizona, Department of Economic Security

City of Phoenix, Neighborhood Services Department Delta Dental of Arizona Foundation

The Arizona Republic /12 News Season for Sharing

First Things First

The Board of Visitors

Fry’s Food Stores

The Employees Community Fund of Boeing Arizona

InterTech Computer Products John C. Lincoln Deer Valley Volunteers John C. Lincoln Health Foundation Guild John C. Lincoln Health Network Medical Staff

The Phoenix Affiliate of Susan G. Komen for the Cure The USAA Foundation The Walmart Foundation Thunderbirds Charities Valley of the Sun United Way

John C. Lincoln North Mountain Auxiliary Junior League of Phoenix Lincoln GIVES, John C. Lincoln Health Network Employee Giving

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Desert Mission 2012 Annual Report

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2012 In-Kind Donors Albertsons

Keen Services

All Saints Lutheran Church

Kitchell Contractors

American Express Company

La Vita Dolce

Bashas’

Most Holy Trinity Catholic Church

Chef Eddie Matney/Eddie’s House

Philosophy

Clear Channel/CBS Outdoors

Phoenix Public Libraries

Cold Stone Creamery/Kahala

Randy Yavitz Farms

Costco

Republic Services

CrossRoads United Methodist Church

Safeway Stores

Delta Dental Foundation of Arizona

Sprouts Farmers Markets

Empty Bowl Pet Food Pantry

United States Postal Service

Fry’s Food Stores

Vander Schaaf/Beischel Dental Care

John C. Lincoln Health Network

Vanguard

John C. Lincoln North Mountain Hospital Auxiliary

Wells Fargo

2012 Volunteer Dental Professionals Laura Adams, RDH

Marvin Goldenstein, DDS

Robert Ludwig, DDS

Randy Smith, DMD

Jeffrey Alexander, DDS

Michael Golding, DDS

Kathi Mansell, DMD

Shelley Szabo, RDH

Jacqueline Allen, DDS

Kenneth Gometz, DDS

Theresa McAnly, RDH

Douglas Thomas, DDS

Ana Altonaga, DMD

Marcus Gottlieb, DDS

Rick Meyers, DDS

Valley Endodontics

Julie Anfinson, DDS

Skip Harris, DDS

Mimi Nguyen, DMD

Bradley Willcox, DMD

Douglas Beischel, DDS

Nancy Huyhn, RDH

John Pappas, DDS

Allyson Williams, RDH

Charlya Bishop, RDH

Steven Hymovitch, DDS

Brian Powley, DDS

Bobby Yang, DDS

Joseph Cohen, DDS

Umar Imtiaz, DDS

Robert Price, DDS

Debra Dencek, RDH

William Kaus, DDS

Lee Radatz, DDS

Gregory Edmonds, DDS

Ken Kimble, DDS

C. Terry Ramsey, DDS

Steven Elcock, DMD

Mozghan Kimble, DDS

Carol Saul, RDH

Mohammed Elseed, DMD

Paul Kogan, DDS

Cameron Skaugrud, DDS

John Francis, DDS

Gary K. Lines, DMD

Kristin Smeal, RDH

JCL.com/DesertMission

Desert Mission 2012 Annual Report

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Desert Mission

Board of Directors Officers Robin Kreutzberg, Chair Community Volunteer

Lynn Reed, Treasurer Community Volunteer

Julie Arvo MacKenzie, Vice Chair Arizona Health Facilities Authority General Counsel

Gordon Sissingh, Secretary Ameriprise Bank, FSB Vice President

George Flores, Past Chair Town of Buckeye Development Services Center Manager

Directors Mary Aronson Integrative Associates in Medicine Nurse Practitioner

James Lincoln Lincoln, Blynken & Nodd, Inc. President

Katie Osborne Blue Cross Blue Shield of Arizona Vice President

Tim Barton Gust Rosenfeld PLC Attorney at Law

Antoinette Marks, DHed Grand Canyon University Assistant Vice President of Institutional Effectiveness/Academic Affairs

Jody Pokorski Snell & Wilmer Attorney at Law

Jill Hicks Washington Elementary School District Community Relations Specialist Barbara Hood Community Volunteer Assistance League

Kim Novotny InterTech Manager of Human Resources

James Stripe Ameriprise Financial Director, Decision Science Advice & Wealth Management Products and Services

Ex-Officio Members Rhonda Forsyth John C. Lincoln Health Network President & CEO Cindy Hallman Desert Mission, Executive Director and John C. Lincoln Health Network Vice President

JCL.com/DesertMission

Frank Pugh CoBiz Insurance Senior Vice President, Director of Sales John C. Lincoln Health Network Board Chair Larry Seay Meritage Homes Executive Vice President/CFO John C. Lincoln Health Foundation Board Chair

Desert Mission 2012 Annual Report

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Desert Mission Neighborhood Renewal

Board of Directors

Officers Tim Mullan, Chair Realty Executives

Chuck McLane, Treasurer CBIZ/Mayer, Hoffman, McCann P.C.

Robert Gardiner, Vice Chair Northern Trust

April Jones, Secretary Community Volunteer

Directors Sheila Gerry John C. Lincoln Health Network Senior Vice President Paul Harris Community Volunteer

Moazam Khan Mod Architecture + Planning

Juanita Reeves Community Volunteer

Michael King Attorney, Gammage & Burnham

Jaime Regan Regan Residential LLC

Mike Nielsen Nielsen Diversified, Inc.

Humphrey Shin First Bank

Ex-Officio Members Rhonda Forsyth John C. Lincoln Health Network President & CEO

Cindy Hallman Desert Mission, Executive Director and John C. Lincoln Health Network Vice President

Staff Joel McCabe Director, Desert Mission Neighborhood Renewal John C. Lincoln Health Network

Major Funding Sources Arizona Department of Housing

John C. Lincoln Health Network

BBVA Compass

Local Initiatives Support Corp.

U.S. Department of Housing and Urban Development

Bank of America

Meridian Bank

Washington Federal

City of Phoenix

National Bank of Arizona

Wells Fargo

Harris Bank

Northern Trust Bank

JPMorgan Chase

State Farm

JCL.com/DesertMission

Desert Mission 2012 Annual Report

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9201 N. Fifth St. ■ Phoenix, AZ 85020 ■ 602-331-5792 ■ JCL.com/desertmission

Food Bank 9229 N. Fourth St. Phoenix, AZ 85020 602-870-6062

Lincoln Learning Center 303 E. Eva St. Phoenix, AZ 85020 602-943-3731

Community Health Center 9201 N. Fifth St. Phoenix, AZ 85020 602-331-5792

Neighborhood Renewal 9229 N. Fourth St. Phoenix, AZ 85020 602-331-5833

Children’s Dental Clinic 9201 N. Fifth St. Phoenix, AZ 85020 602-331-5792

Marley House Behavioral Health Clinic 9201 N. Fifth St. Phoenix, AZ 85020 602-331-5792

Adult Day Health Care 303 E. Eva St. Phoenix, AZ 85020 602-870-6374

JCL.com/DesertMission

JCL.com/DesertMission

Desert Mission 2012 Annual Report

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John C. Lincoln Desert Mission 2012 Annual Report