JLG Insight Magazine - Volume 4 | April 2021

INSIGHT VOLUME 4 | APRIL 2021

INSIDE:

NEW EQUIPMENT:

X13J PLUS SCISSOR ES3246 LIFT

COMPACT CRAWLER BOOM

ALSO: JLG SCISSOR LIFT JOINS KENNARDS HIRE MUSEUM | PRODUCT VARIANT CODES | DIAGNOSTIC ANALYSER JLG - HERE TO SUPPORT YOU

NEW EQUIPMENT | GROUND SUPPORT | SPARE PARTS | TECH SUPPORT | TRAINING | FINANCE

www.jlg.com.au

WELCOME DEAR CLIENTS AND BUSINESS PARTNERS, I HOPE THAT YOU’VE ALL STARTED THE YEAR WITH A SENSE OF OPTIMISM AND RENEWED BUSINESS CONFIDENCE. THE POST COVID RECOVERY SEEMS TO BE GAINING MOMENTUM, PARTICULARLY IN AUSTRALIA. As a company, we’ve noticed increased demand in recent months from a number of industries including from the mining and construction sectors. Historically low interest rates are leading to increased activity in residential housing, while government stimulus spending and major infrastructure projects are also helping the recovery.

While strengthening business conditions are extremely positive and fuelling demand for equipment, it also means that there could be some stock challenges across certain products. This situation is not only affecting the availability of access equipment but is impacting the capital equipment market more broadly. The JLG ANZ team is working hard to ensure good availability of stock, but we recommend that you speak to your JLG representatives to ensure that equipment is ordered in time to meet your required timelines.

As we mentioned in the last edition of Insight, JLG is the midst of an exciting new product launch phase which will see a number of notable additions to our line-up this year. The first of these machines is a new X13J Plus Compact Crawler Boom which has just been launched (full details on pages 6-7), an additional Compact Crawler Boom model (X26J) will follow later in the year.

The release of our new Rough Terrain and Electric Rough Terrain Scissor range is also not too far away. On offer will be eight models, four diesel-powered and four electric, providing working heights of between 26 and 47 feet (approx. 7.9 to 14.3 metres).

All these models will run with the highly demanded and sought after 69” deck, a market JLG has not been in for a long time.

Another upcoming product highlight is a new cube-style lighting tower (JLG LT3), which will be manufactured at our facility in Port Macquarie, NSW where our existing Lighting Tower and Trailer ranges are made. It’s fantastic to be able to add another locallymanufactured product to our equipment line-up. A selection of our new equipment will be on display at the JLG stand at this year’s ‘HIRE21’ Exhibition on the Gold Coast beginning on 12 May – if you’re attending, please visit our exhibit to take a closer look.

Our ultimate goal is to further become your ‘go-to’ supplier for all access equipment needs, and to support the range with the best services across Australia and New Zealand through our Ground Support program. Ground Support encompasses parts coverage, in-field and branch servicing, major inspection, scheduled maintenance and complete equipment refurbishment. In short, we’re focused on providing our customers with a complete solution and added value, no matter what JLG machine they invest in.

Please enjoy this edition and all the best for a prosperous 2021.

Scott Daly

2

INSIGHT

NEW EQUIPMENT

+

+

3 X WORKING ENVELOPES, 3 X PERSON PLATFORM, 1 X HIGH CAPACITY

BOOM LIFT.

+

= 340kg*

= 300kg*

Introducing the new 460SJ HC3 High Capacity Telescopic Boom lift by JLG. Featuring a platform working height of 16.05m, horizontal outreach of 12.23m and 360˚of continuous reach, the 460SJ HC3 provides versatile, efficient and safe access for a range of applications. With its generous 300kg unrestricted capacity zone (plus 340kg and 450kg restricted zones), operators can now enjoy more scope to have extra tools and equipment on hand with them in the basket as well as additional crew if required. And with its advanced Load Sensing System (LSS) that automatically calculates the load in the platform, this machine will always operate within a safe working envelope. *300kg max unrestricted capacity; 350kg and 450kg max restricted capacity.

Australia 131 JLG New Zealand - 0800 4 JLG NZ (55469) www.jlg.com.au

= 450kg*

CUSTOMER FOCUS

SECOND JLG SCISSOR LIFT JOINS

KENNARDS HIRE MUSEUM IT’S OVER SEVEN DECADES SINCE KENNARDS HIRE FOUNDER, WALTER KENNARD, STARTED THE COMPANY AFTER HIRING OUT HIS CEMENT MIXER. A LOT OF GROWTH AND CHANGE HAS HAPPENED AT KENNARDS SINCE THEN, AS WELL AS THROUGHOUT THE BROADER HIRE AND RENTAL INDUSTRY.

The Kennards Hire Museum in Artarmon, Sydney, captures much of the industry progression, especially the evolution of machines and equipment used on construction sites throughout Australia and New Zealand.

A recent addition to the museum is a JLG 3246ES Electric Scissor lift. The machine first went into service with Kennards in 2010 and recently underwent a complete inhouse refurbishment by JLG, before being presented to Andy Kennard, patriarch of the family-owned business, in February. This specific 3246ES was originally ordered by long serving Kennards employee, Mark Zimmer, who retired in 2020 after 50 years’ service (and has a room named after him in the museum).

Some of the equipment in the museum dates from as early as the 1950s, with the evolution of the machines and hand

4

INSIGHT

CUSTOMER FOCUS

tools that followed in the years since, fortunately improving Showcasing JLG’s capabilities to overhaul and restore safety, ease-of-use and efficiency for equipment users. equipment, the 3246ES received thorough attention at the hands of the JLG NSW Service Team, to bring the model Andy is extremely passionate about showcasing how far back to ‘as new’ condition. Work undertaken included a the equipment industry has come and curates every piece complete strip down, rewiring, fitment of new brakes and at the museum personally. tyres, refinishing of handrails, refurbishment of aluminium “Equipment innovation has exploded in recent years. It’s decks and a complete respray. The finished machine then exciting to see equipment coming on to the market today underwent a full function and safety test as well as test and that far exceeds the standards and capabilities of years tagging of the charger. gone by.”

The 3246ES joins an existing 1930ES model on display at the “We look to the past to see how we can improve on the Kennards Hire Museum. future. JLG is one of those companies that keeps delivering “At the core of the museum’s objectives is to highlight on quality equipment time and time again,” said Andy. innovations in equipment over the years. The ES scissor The 3246ES is a more modern machine – and still the range was the first scissor lift with electric drive motors, most popular model in its class – but highlights just how which gave much longer run time between recharges, advanced the model was when first launched in 2003. reducing downtime for users,” Scott said.

JLG Industries General Manager – ANZ, Scott Daly, said that both companies shared a proud history and were dedicated to advancing the industry.

“It is wonderful to see another JLG scissor lift restored to its original glory and taking pride of place in our museum,” said Andy.

“Kennards Hire have partnered with JLG since we first opened in Australia in 1983,” he said.

The Kennards Hire Museum is located at the company’s Artarmon branch in Sydney.

“We really appreciate this long-term relationship with Kennards in Australia and New Zealand. It’s a strong association which is based on having similar values along with a dedication to customers and supporting the wider construction industry. I know the JLG team thoroughly enjoyed preparing the 3246ES for placement in the museum.”

CLICK HERE FOR A TOUR AND OVERVIEW OF THE MUSEUM

5

NEW EQUIPMENT

X13J PLUS

COMPACT CRAWLER BOOM

NOW YOU CAN GO MORE PLACES AROUND A JOB SITE THANKS TO THE LOW WEIGHT AND RUBBER TRACKS ON THE X13J PLUS COMPACT CRAWLER BOOM. Environmentally friendly with standard AC power, petrol or diesel engine or an optional Lithium-ion electrical system that doesn’t produce emissions. A tracked wheel carriage climbs slopes, and a narrow chassis allows for access through gates, yards, standard doorways and public buildings.

FEATURES: Unrestricted 230kg platform capacity

SkyGuard fitted as standard

Low profile non marking rubber tracks

Low weight for ease of transport and operation in weight restricted areas

Minimal emissions and noise pollution

SPECIFICATIONS: Platform Height

11.30m

Working Outreach

7.08m

Platform Capacity

230kg

Weight

2,185kg

CLICK HERE TO REQUEST MORE INFO

6

INSIGHT

NEW EQUIPMENT Electric over hydraulics controls

New platform design with SkyGuard as standard

230kg unrestricted platform capacity

Now standard with forklift pockets

Non-marking rubber tracks

Standard power source is a Honda petrol engine.

Optional power source’s are Diesel engine or Lithium battery

Auto levelling outriggers for ease of set-up

Integrated lifting lugs

7

NEW EQUIPMENT

New control box, common scissor lift layout including USB port

Fold down handrails

Steel platform and rails with self-closing, selflocking gate Inbuilt variable tilt technology with height indicator on control

Electric front wheel drive and front wheel steer provides a zero inside turning radius

Non-marking tyres

Simple, active pothole protection

8

INSIGHT

Innovative scissor armstack with middle pin offset and safety prop

MDI at ground controls for onboard diagnostics and troubleshooting

Swing out steel doors

NEW EQUIPMENT

ES3246 LIFT

SCISSOR

JLG’S REFRESHED LINE OF ELECTRIC DRIVE SCISSORS HAVE EXPANDED. THE ES3246 MODEL SHARES NEW FEATURES THAT RAISES THE BAR FOR ELECTRIC SCISSOR LIFTS IN THE INDUSTRY. The new ES3246 electric scissor lift focuses on increased uptime, simple to use features and serviceability and compatibility with wireless technology.

FEATURES: Reliable electric drive system Delivers double the run time between charges Use outdoors at full height and full capacity Front wheel drive and steer provides a zero turning radius

Easy to maintain with swing out doors and one-side service Use with approved accessories including JLG Mobile Control

SPECIFICATIONS: Max Platform Height

9.80m

Platform Capacity

320kg

Machine Width

1.17m

CLICK HERE TO REQUEST MORE INFO

9

STAFF PROFILE

FROM WORKSHOP TO BOARDROOM FOR NEW JLG NATIONAL ACCOUNT MANAGER AS A LONG-STANDING JLG EMPLOYEE WITH OVER 15 YEARS OF COMPANY SERVICE, DANIEL REEVE’S RISE TO HIS CURRENT ROLE AS NATIONAL ACCOUNT MANAGER HAS BEEN AN UNORTHODOX JOURNEY.

While studying Information Technology at university, Daniel came to the conclusion that IT wasn’t something he wanted to pursue as a career, and instead he turned his attention to a field that he was really interested in, mechanics.

After completing an apprenticeship equivalency in the specialised field of automotive transmission mechanics and notching up a few years in the workforce, in 2006 he applied for his first position with JLG in Melbourne as a workshop technician, and was successful. With his sound mechanical background, Daniel quickly familiarised himself with all facets of JLG equipment, while also helping to build the company’s Victorian parts capabilities.

Within a few short years, JLG’s Melbourne parts position had grown significantly to the point where Daniel gave up the spanners and transitioned to a full-time parts interpreter role.

“By 2009 I was working within a rejuvenated parts department, the viability of which we’d significantly built up over two or three years,” Daniel said.

“The position got me out of the workshop and into a customer-facing role – I found that I really enjoyed dealing with the customers and helping them with their parts and technical needs.”

In 2013 a sales executive position became available at JLG, with responsibility for equipment sales into Victoria and Tasmania. Although he lacked formal sales experience, Daniel put his hand up for the role and was given the opportunity to prove himself.

“I was fortunate to be working for a company like JLG who is very good to its people, open to promoting internally, recognising talent and giving you a go,” Daniel said.

“They provide top level training that allows employees to evolve and further develop their careers within the company. While I didn’t have sales skills specifically, the previous roles allowed me to gain a good understanding

10

INSIGHT

of customers and their broader requirements, and it prepared me well for dealing with people and their business needs, the rest I trained for.”

After seven years in the Victorian and Tasmanian sales role achieving strong results, last year a new vacancy came-up with the company, the position of National Account Manager, which Daniel applied for and again was successful. The disruptions of COVID meant that he only officially began the role earlier this year, with a majority of 2021 spent still working with the VIC team, and more recently bringing his successor up-to-speed on requirements for the state sales role, while also evolving into his new position.

As National Account Manager Daniel looks after JLG’s larger national accounts and has been tasked with driving new business and growth whilst also mentoring and guiding the state sales teams. Additionally, he’s working on several separate new projects.

“Along with the usual sales aspects of growing share and volume, one of my challenges for the coming year is to streamline our sales processes around the country. We want best practice, iron-clad procedures in place across all markets – from Western Australia to Queensland these should be uniform,” he said.

“By doing this, we set to gain a lot of efficiencies as a company and our customers will also benefit through a more streamlined customer experience.

“I’m really enjoying the challenges that the new role has thrown at me thus far. Working at JLG I’m fortunate to be provided with regular opportunities and challenges – the latest continues the evolution of my career which has been quite diverse to date.”

Away from work, Daniel is a keen outdoorsman, enjoying skiing and snowboarding as well as surfing and diving.

He also regularly participates in four wheel driving and remote area travel around Australia, pursuits where he can combine his interests of most things mechanical and the great outdoors.

FINANCE

YOUR FINANCE AND EQUIPMENT ARE INSEPARABLE ELEMENTS IN DELIVERING YOUR BUSINESS SUCCESS.

So why not enjoy the convenience of letting us handle both for you?

JLG DELIVERS FINANCING OPTIONS TAILORED TO YOUR EXACT BUSINESS NEEDS THROUGH A COLLABORATION OF EXPERIENCED AND PROVEN FUNDERS. OUR MANDATE IS, IT SHOULD BE SIMPLE, QUICK & FRIENDLY. HERE ARE JUST SOME OF THE REASONS TO CHOOSE JLG FINANCIAL.

HOLD ONTO YOUR CASH

GO WITH THE CASHFLOW

Acquire the equipment you need with no cash outlay.

Our flexible financing options can allow you to schedule your payments to fit fluctuations in your cashflow. For situations with fluctuating revenue, payment reductions or deferral options could be available when your revenue drops, or higher payments when business is at its peak.

KEEP EXISTING CREDIT LINES OPEN Many of our financial offerings won’t affect your bank credit lines.

BE SMART - BE FLEXIBLE

FLEXIBLE END-OF-TERM LEASING OPTIONS

New and Used equipment. From flexible payment schedules to add-on equipment requirements during the life of the equipment.

We structure all of our products to put you in control.

At the end of your agreement you can choose to keep on leasing the same equipment, return it or lease new equipment. It’s your choice.

GET THE TECHNOLOGICAL EDGE

FINANCING WITH US IS QUICK AND EASY!

Using the latest equipment or technology can give you a real competitive edge. But today’s state-of-the-art technology can quickly become tomorrow’s obsolete equipment. With JLG you can upgrade to new and better equipment anytime during or at the end of your contract term. Trade-In & Trade-Up.

We offer you the benefit and convenience of affordable finance through trusted industry expert funders in one clear package. In most cases, just one phone call with one point of contact is all it takes to get the process started.

Depending on the transaction size, credit approval can take place the same day. If you have an existing line of credit, it’s even faster!

To find out more about the benefits of acquiring your equipment through JLG Financial please contact your local JLG sales person.

11

PARTNERSHIPS

JLG INDUSTRIES STRENGTHENS PARTNERSHIP WITH HINOWA ELEVEN YEARS AFTER ENTERING INTO PARTNERSHIP WITH LEADING COMPACT CRAWLER BOOM LIFT MANUFACTURER, HINOWA, JLG INDUSTRIES IS FURTHER GROWING THE RELATIONSHIP, AND WILL SHORTLY ADD TO ITS XJ PLUS COMPACT CRAWLER BOOM RANGE IN AUSTRALIA AND NEW ZEALAND, WITH HINOWA-SOURCED MODELS. The well-regarded Italian brand is a market leader in the high-performance boom lift industry, and increased availability of these machines locally under the JLG banner is set to benefit existing customers, as well as attract new clients for JLG. The first of the new models, the X13J Plus, will be launched locally in 2021 (read full details on pages 6-7), and will help JLG make additional in-roads into the hire and rental market, where the machine’s more compact dimensions and versatility should make it popular for DIY work as well as with construction professional, arborists and the like.

JLG Industries General Manager – ANZ, Scott Daly, said JLG’s partnership with Hinowa had been a great success since beginning over a decade ago.

“Our close association with Hinowa has allowed us to import and market what are arguably the best compact crawler booms in the world, and make them available to our Australian and New Zealand customers,” Scott said.

“Hinowa is an expert in the design and manufacture of machines within this equipment category, which gives us great confidence in offering the XJ Plus range to our customers. We’re also extremely excited that this product line-up is expanding with the addition of the X13J Plus model, and there’s further range expansion due later in the year.”

12

INSIGHT

PARTNERSHIPS

13

VALUES

OUR CORE

VALUES

OUR PURPOSE IS MAKING A DIFFERENCE IN PEOPLE’S LIVES. OUR CORE VALUES PROVIDE THE FOUNDATION FOR HOW WE LIVE OUR PURPOSE AND ENSURE AN ETHICAL AND PEOPLE FIRST CULTURE. THEY SIGNAL WHO WE ARE AND HOW WE BEHAVE AS A COMPANY AND AS INDIVIDUALS. WE HOLD OURSELVES TO THESE STANDARDS IN EVERY INTERACTION – WITH FELLOW TEAM MEMBERS, CUSTOMERS, SUPPLIERS, SHAREHOLDERS AND IN OUR COMMUNITIES. WE PUT PEOPLE FIRST

WE PERSEVERE

• We treat people how they need to be treated.

• We push the bounds of technology and engineering to bring value to our customers and those who count on us.

• We keep people safe, both those within our walls and those using our products.

• We care for the emotional, physical and financial wellbeing of our people.

• We celebrate what makes each of us unique.

• We challenge the impossible to make a difference every day.

• We are courageous and steadfast.

• We strive to overcome obstacles and achieve our goals.

• We value others’ words and ideas.

• We respect the impact we have on each other, on the people we serve and in communities around the world.

WE DO THE RIGHT THING • We do the right thing, the right way, for the right reasons.

• We take responsibility for our actions.

• We speak up and share our thoughts and concerns.

• We keep our promises.

• W e respect our environment, both where we work and the planet we rely on.

14

INSIGHT

WE ARE BETTER TOGETHER • We welcome ideas different from our own.

• We rely on diversity to drive innovation.

• We create an inclusive, empowering environment for all.

• We work together across geographies, platforms, business units and functions to help our company reach its fullest potential.

VALUES

15

PARTS AND SERVICE

ACCESS THE RIGHT MANUALS FASTER WITH

NEW PRODUCT VARIANT CODES IDENTIFYING THE CORRECT MANUALS FOR JLG EQUIPMENT HAS BEEN MADE EASIER. ALL NEW MACHINE BUILDS FROM 2020 NOW INCLUDE FOUR DIGIT PRODUCT VARIANT CODES (PVC) ON THE SERIAL PLATE.

The first two digits of the code refer to the year in which the machine was made; the second refers to the month when product updates were introduced, so for example a machine showing a PVC of 2004 was built in 2020, and includes product updates that were applied to the machine in April.

With quick four digit identification, PVC are a more efficient way to help identify manuals (operator, service and parts) for each machine, with all the latest manuals

16

INSIGHT

and Online Express having been updated to align with these codes. The initiative will be particularly useful for long-standing models in the JLG range that have undergone product or operational upgrades over time, but maintained the same model number, helping the owner or service technician differentiate between older and newer variants.

Equipment prior to 2020 build will continue to be identified by the Model and Serial number.

PARTS AND SERVICE

DIAGNOSTIC ANALYSER

SPECIALS ON OFFER DIAGNOSTIC TOOLS AND SOFTWARE CONSIDERABLY INCREASE THE EFFICIENCY WITH WHICH TECHNICIANS CAN REVIEW THE PERFORMANCE OF MODERN EQUIPMENT, HELPING TO REDUCE BOTH SERVICING COSTS AND DOWNTIME.

JLG has several diagnostic tools that are used by our service technicians and branches, and these are also available for purchase, to companies that maintain their own access equipment fleets.

The most traditional of the JLG diagnostic tools is the ‘Handheld Analyser’. It’s a well-proven device that most will be familiar with – it comprises a handheld module with high contrast LCD screen and connection cable, allowing the technician to program and troubleshoot all JLG machines that are equipped with Advanced Design Electronics (ADE).

JLG was one of the pioneers of diagnostics technology, both developing and advancing it, particularly with the ‘JLG Mobile Analyser’.

Again suitable with ADE-equipped machines, the Mobile Analyser offers a variety of language options, features Wi-Fi connectivity, and was designed to provide technicians with the convenience of remote access to program, troubleshoot, calibrate or customise operating parameters of JLG equipment.

To use the JLG Mobile Analyser, technicians must first download the free JLG Mobile App to their device (tablet or mobile) through either iTunes or Google Play.

The app syncs with the JLG Mobile Wireless Access

DIAGNOSTIC TOOL SPECIALS STANDARD HANDHELD ANALYSER (part number 1001249695)

280

$

(AUD) + GST

Module which can be ordered online (via Online Express on the JLG website) or through a JLG representative.

The wireless module plugs into a port on the JLG machine, and the app receives and displays a detailed diagnostic read-out from up to 45 metres away.

The convenience of cable-free access allows the technician to more freely move around the machine to conduct their work and even allows them to review data from a service vehicle or under cover in the case of inclement weather.

A PC version of the Analyser is also available which provides an alternative option to the handheld analyser and will also function as a ‘Log Lifter’. The Log Lifter records all viewable information from the Analyser’s menus as a text file, allowing diagnostics records to be kept and for a full data download to be conveniently provided to the JLG Technical Support department if required.

The operating software can be downloaded via Online Express and once installed allows the laptop to be connected to the JLG machine via the SW cable. The operating screens are similar to what’s used on the standard Handheld Analyser, providing familiarity for the user.

JLG is currently running a parts special with sharp pricing on a variety of our diagnostic equipment:

MOBILE ANALYSER (part number 1001147542)

180

$

(AUD) + GST

PC ANALYSER SW CABLE (part number 1001137005)

100

$

(AUD) + GST

17

USED EQUIPMENT

USED EQUIPMENT COMING SOON - 1250AJP $135,000 +GST EX SYDNEY

AVAILABLE NOW - 800AJ $85,500 +GST EX SYDNEY

• 10 year inspected and painted • 5 full years compliance • Generator • SkyGuard

• 10 year inspected and painted • 5 full years compliance • 3,380 hours • Generator • SkyGuard

M4069LE - $34,750 +GST EX SYDNEY

COMING SOON - 450AJ $47,500 +GST EX PORT MACQUARIE

• 10 year inspected and painted • Compliant for 5 years from date of sale • 550 hours

• 10 year inspected and painted • 5 full years compliance • Low hours

COMING SOON - 510AJ $52,500 +GST EX PORT MACQUARIE

COMING SOON - 600AJ $69,500 +GST EX SYDNEY

• 10 year inspected and painted • 5 full years compliance • Low hours

• 10 year inspected and painted • 5 full years compliance • Low hours

18

INSIGHT

USED EQUIPMENT

THERE’S NEVER BEEN A BETTER TIME TO REACH OUT AND BUY A NEW JLG...

...TRADE-IN AND TRADE-UP ON YOUR USED MACHINE

TURN YOUR IDLE ASSETS INTO CASH ALL USED EWP AND TELEHANDLER MODELS CONSIDERED

JLG SERVICE & SUPPORT NETWORK

Regional Service Locations Darwin, NT

Branches with Workshop Capabilities

Townsville, QLD Karratha, WA Mackay, QLD

Alice Springs, NT

Gladstone, QLD

Newman, WA

Sunshine Coast, QLD Brisbane, QLD Gold Coast, QLD Ballina, NSW Orange, NSW

Perth, WA Adelaide, SA

Port Macquarie, NSW Newcastle, NSW

Shepparton, VIC Bendigo, VIC Ballarat, VIC

Sydney, NSW

Canberra, ACT Albury/Wodonga, VIC

Auckland, NZ

Melbourne, VIC

Wellington, NZ Hobart, TAS

Australia - 131 JLG New Zealand - 0800 4JLG NZ www.jlg.com.au HEAD OFFICE (AUSTRALIA)

AUCKLAND OFFICE (NEW ZEALAND)

358 Park Road, Regents Park NSW 2143

2b Fisher Cres, Mount Wellington, Auckland, 1060

Christchurch, NZ