A Guide for your First Day
About Us
Welcome to the Jetbest Group, one of Australia’s premier fresh produce marketing, wholesaling and logistics businesses, specialising in tropical and exotic fruit. We provide professional marketing services supported by unrivalled logistics capability and expertise in pre-packaging and order preparation that optimise results for suppliers and customers.
Respect and Integrity
To ensure a happy work environment, it is essential to have motivated, encouraged and supported staff. Good communication between staff members is critical and all staff should respect each other’s opinions. It is expected that our staff members will perform their duties with professionalism and integrity, to effectively and efficiently serve our customers.
The definition of Integrity is to follow your moral or ethical convictions, and to do the right thing in all circumstances, even if no one is watching you. Good integrity includes treating customers and work colleagues with respect. Don’t let your teammates "take the fall". Work together as a team.
Personal Conduct
Your personal conduct should be fully consistent with our staff handbook as well as the values and culture of our business. You should always be professional and courteous and deal fairly and honestly with all employees, customers, and suppliers. Do not use inappropriate or offensive language at any time either in verbal or written form. Inappropriate or offensive language includes, but is not limited to, any language or content that is sexually oriented or suggestive, abusive, harassing, defamatory, vulgar, obscene, profane or hateful.
Hours
It is your responsibility to ensure that you are aware of your rostered time for starting and finishing work. We do not support ongoing overtime as part of our standard practice. You should be able to complete your role in the specified rostered hours. If for any reason you believe you are constantly unable to complete your allocated tasks, please see your Line Manager.
Timesheets
Timesheets provide the basis for your wage calculations, so it is very important that you record your hours of work in our electronic system. You will need to sign in at the start of your shift and sign out when you finish work. All breaks outside of your usual rostered times must be communicated to your line manager. If you are found to be providing misleading or untruthful information, you may be subject to disciplinary action.
Attendance/Punctuality
We expect you will be regular and punctual in attendance. This means being in the warehouse, trading floor, office or on-site, ready to work at your starting time each day. If you are unable to report for work for any reason notify your Line Manager. You are responsible for speaking directly with your Line Manager about your absence and you will be required to provide a medical certificate in the circumstances set out in our staff handbook.
Eating and Drinking
To ensure good hydration, you are encouraged to carry a water bottle with you at work. All other eating and drinking are to be done in scheduled breaks and in an appropriate area. You must ensure that you always clean up after yourself and remove any rubbish.
Meals and Breaks
Paid and unpaid breaks are to be taken at a mutually convenient time that does not interfere with business demands. You are responsible for ensuring that you take your allocated breaks. You will not be paid overtime for forfeiting them unless authorised by a manager.
Uniforms
Your uniform reflects the image of our business and contributes to the way we are viewed by customers and the general public. If you are required to wear a uniform, we will provide you with comfortable and professional uniforms that project a good image and comply with WH&S guidelines. Your responsibilities include:
• Treating your uniform with care
• Wearing your uniform at all times during work hours
• Ensuring your attire does not present any safety issues and that you follow all site rules and wear appropriate PPE
Mobile Phones
• Personal mobile phone/deices usage should be conducted on breaks
• Under no circumstances are employees to use mobile phones/devices whilst operating machinery or vehicles (e.g. watching videos or movies).
• Ensure that your conversation is not distracting to those working around you and that your conduct is appropriate to the workplace
• Ensure that any work data received is kept confidential
• Ensure that if you are taking photos that you have permission to do so
Business Supplied Mobile Phones
You must use and care for the phones in your possession in a responsible manner. Breakages, damage or loss of equipment may lead to the need for reimbursement of any associated costs, in relation to the repairs or replacement of the affected equipment. You must accept full responsibility for using a work-supplied mobile phone in an honest, ethical, safe and legal manner and with regard to the rights and sensitivities of other people.
Grooming Standards
Your appearance reflects the image of our business and has a significant impact on the way we are viewed by our customers and the community. You should always be dressed neatly and appropriately for the type of work you perform. The following grooming standards apply:
• Clothing: Must be clean, professional and neat always. Ensure your clothing is culturally appropriate. Clothes that are too revealing or inappropriate aren’t allowed, such as:
o Sheer, see-through or revealing clothing (including tops with bare back, midriff or strapless tops, tops with shoestring or halter straps)
o Shorts (more than 10cm above the knee) or tight skirts and dresses
o Torn or frayed clothing, shirts with potentially offensive words, graphics or logos
• Footwear: Shoes must be compliant with workplace health and safety requirements. Closed in shoes with anti-slip properties. If you are uncertain, please check with your Line Manager to ensure your shoes are appropriate
• Hair: Must be clean and neat at all times. Long hair must be tied back and well combed for health and safety requirements. No extreme hairstyles or colours will be permitted
• Facial Hair: Facial hair, beards and moustaches should be neat and trimmed Nails: To be clean and short for health and safety requirements. Fake/artificial nails should be avoided.
• Jewelry: All jewelry should be kept to a minimum. Minimal jewelry is permitted in alignment with hygiene and health and safety requirements
• Hygiene: A high level of personal hygiene is required; this includes showering daily
Produce Hygiene Instructions
Personal Hygiene for employees handling produce will:
• Wash and dry hands before handling produce and after using the toilet, eating or smoking, handling animals or at any other time when there is a risk of contaminating produce
• Cover all wounds with clean, waterproof dressings. Waterproof gloves may also be worn. Employees and visitors with open cuts/ lesions are prohibited from handling fresh produce
• Do not smoke, eat or spit in packing, handling and storage areas
• Report gastric illness or communicable disease (e,g. influenza, hepatitis) to relevant Line Manager and do not handle produce if suffering from these illnesses
• Do not take personal items (e.g. pens, personal mobile phones) or wear jewelry (except for a plain wedding band) into packing, handling and storage areas. An exception is made for plastic drinking containers filled with water and phones required as part of the job
• Wear clean clothes at the beginning of each day. Personal clothing will be covered by protective clothing if there is a risk of contaminating produce
• Regularly clean reusable gloves (if worn) so as not to contaminate produce
• Report on any situations that could affect food safety or produce quality to the relevant employees
Workplace Health & Safety
Jetbest Policies and Procedures
Our policies and procedures have been developed to ensure compliance with key legislation and regulations with a focus on best practices and employee safety. All employees are required to become familiar with these policies as part of their induction and are required to sign confirmation that they have read and understood them.
Safety is Everyone’s Responsibility!
Hazards to health and safety will be removed or where this is not practicable, they will be managed to prevent injury, illness and dangerous events. Our goal is to have zero injuries within our workplace. This can only be achieved through consultation with and cooperation by all.
You have the responsibility to:
• Learn to work safely and take all rules seriously
• Work in a manner that ensures the health and safety of you and others
• Encourage others to work in a safe and healthy manner
• Recognise hazards and avoid them
• Report all accidents, injuries and illnesses to your Line Manager immediately Inspect equipment before use to ensure that it's in good condition
• Wear all assigned and necessary personal protective equipment
• Participate in all training as requested
Forklift Safety
Forklifts and people don't mix. We try to keep people separated from forklifts if we can. But this is very hard to do. Remember:
• Stay at least three (3m) metres from the forklift or the end of its load
• If you need to talk to the driver, make eye contact and seek permission before entering the forklift's Exclusion Zone
• Only operate a forklift if you have the appropriate licence and are trained to do so!
Personal Protective Equipment (PPE)
You must wear PPE as instructed by your Line Manager or when it is a standard work procedure. The correct use, storage and cleaning of PPE will be provided and documented during induction training. If you have any problems using the PPE let your Line Manager know and they will be able to show you the correct method.
Maintenance of PPE
You are responsible for your own PPE. If you notice any wear and tear, inform your Line Manager so replacement can be arranged.
• Ear Plugs/Ear Muffs: Never share your ear protection with other employees due to the risk of infection
• Gloves: Are required to be worn where there is a risk of injury to the hands. The style of glove necessary will depend on the job task and is to be determined by your Line Manager
• Steel Cap Boots: Must be worn where there is the likelihood for foot injuries. All truck drivers and forklift operators must wear safety boots, whilst warehouse/trading floor staff scan also wear safety shoes/sneakers
• High Visibility Clothing: Is to be worn if you are working in our warehouses, distribution centres, near plant and machinery, heavy traffic areas or where you need to be highly visible to oncoming traffic
