GROWER INFORMATION PACK
Grower driven, Consumer focused
Welcome
The Jetbest Group is a wholesaler and national retailer supplier of fresh produce. With an expertise in tropical and exotic fruit, and capability across multiple categories, Jetbest are committed to maintaining a grower-driven and consumer-focused fresh produce business.
Our unique and integrated service model provides avenues for Growers to supply whole of crop.
We provide professional marketing of fresh produce to optimise results for suppliers and customers.
OUR VISION
To be a grower focused, fresh produce marketing group that connects growers with markets and consumers across the whole supply chain.
To specialise in retail sales, traditional wholesale markets, and food service, and associated logistics and grower support.
To offer a choice of market access in all States to deliver our promise of whole of crop sales, executing grower focused marketing and promotion to connect our growers to consumers.
OUR VALUES
Why Jetbest
The Jetbest group are unique in our passionate pursuit of mutually beneficial, and long term financially, and environmentally, sustainable business partnerships with Australian growers. Together we can deliver a grower driven, consumer focused produce offering.
RELIABLE STABILITY
The Jetbest Group have been trading fresh produce for over 80 years, and in that time have developed a reliable, stable and diversified path to market for produce growers.
The Jetbest Group remains grower driven and consumer focused as our teams work hard to support growers, maximise sales and deliver consistent returns.
Jetbest have dedicated account managers nurturing relationships with major chain stores, independent retailers, green grocers, food service outlets, food manufacturers and processors. We also own Beemart, a network of wholesale produce outlets and retail stores in Southeast Queensland. The strength of our diversified group, means Jetbest can reliably connect your produce to end consumers and opportunities for sale.
• Established reputation as tropical fruit experts.
• Ability to support all fruit and vegetable lines with dedicated teams experienced in all categories.
• Excellent communication and relationship management skills.
WHOLE OF CROP
Jetbest is committed to a sustainable future – for us this means facilitating a collaborative approach between growers and customers to ensure we are delivering a whole crop solution that benefits all.
We are committed to opening additional markets for our growing partners.
The Jetbest Group value a grower’s hard work and commitment to producing quality produce, and the best way to support this is to connect produce to consumers when and where they want it.
• Dedicated to implementing improved environmental and sustainable business policies.
• Access to a wide customer base seeking fruit from premium to processing grade.
• Understanding of market pressures, and ownership of multiple channels suitable for all produce.
• Ripening, storage and packing facility to manage supply fluctuations.
INDUSTRY SUPPORT
For Jetbest, a sustainable future also means ongoing investment and commitment to varietal management and new product development.
Understanding the challenges facing fresh grown produce positions Jetbest to support growers in ensuring reliable supply. Jetbest works with growers, agronomists and technical experts via investment and knowledge sharing to maintain variety strength and to develop new varieties as genetics weaken.
Our ongoing commitment to quality produce, sustainable farming and to the longevity and strength of the produce industry will benefits all.
With improved produce, comes improved consumer experience, and ongoing growth in fruit and vegetable consumption.
MULTIPLE PATHS TO MARKET
Every day, the Jetbest group connect fresh produce to consumers. We work with growers to bring produce to market, and with access to multiple channels, we can confidently work with whole of crop volumes.
Farming partnerships and joint ventures to support new variety development.
Logistics and transport services.
Dedicated produce storage, handling, and ripening facilities.
Pre-packing and processing facilities.
Market trading floors in the Brisbane, Sydney, and Melbourne Central Produce Markets.
Majors Relationships with access to major national retailers – Coles, Woolworths, Aldi and Costco.
Independents
Access to independent supermarkets, green grocers, and our very own retail store, Beemart.
A fresh produce wholesaling business servicing independent retailers and food service customers between Brisbane and Rockhampton. The group also operates a strategic import and export program.
Grower driven, Consumer focused
COMMITTED TO GROWERS SUCCESS
The Jetbest Group are committed to maximising your return. We will work with you to grow, transport and market your produce, maximise sales opportunities and deliver produce to customers.
ON FARM
Our grower liaison team provide support and advice from the seedling to harvest. With experts in many crops and years of experience nationally, our team can help.
The Jetbest group are connected with industry to invest in improved varieties of fruit and vegetables. Providing an opportunity for growers to diversify crops and for consumers to continue to enjoy excellent quality produce year-round.
The Jetbest Group can also support with technical certification, quality assurance, people and resource management.
IN THE MARKETS
When your produce gets to market, Jetbest provide timely advice on the expected sale price, early advice of any issues and as much information about future demand and market conditions we have access to.
With relationships spanning all outlets – JE Tipper in Brisbane, Sydney and with Ten Farms in Melbourne – we will find customers for your produce.
ENGAGING CONSUMERS
We work with you to connect consumers to the growing process and hard work behind the scenes. With a combination of market floor activity, social media, online advertising and point of sale retailer support, Jetbest Group will share your story with as many customers as possible!
DIRECT MARKET ACCESS
Brisbane and Sydney Wholesale Markets supporting growers and supplying secondary wholesalers and retail. Ripening facilities also available.
LOGISTICS, RIPENING, REPACKAGING Across Passionfruit, Dragonfruit, Persimmons, papaya Bananas, Lychee Programs and Lemons, Limes and Mangoes
FOOD SERVICE & RETAIL OUTLETS Servicing
Queensland and NSW independent retail and food service clients with the freshest produce available.
NATIONAL RETAIL SUPPLIER
Complete facilitation and category support across domestic and imported produce.
RELIABLE AND STABLE
A 90 YEAR LEGACY
The early years of Jetbest Group, formerly known as J E Tipper and Sons (Growers’ Agents), are rooted in the late 1930s when John Edward ‘Jack’ Tipper acquired Tippers Corner, a general store in Brisbane’s Milton suburb.
In 1940, Jack ventured into the Roma Street Markets in Brisbane’s CBD, establishing himself as a key wholesaler. His sons, Ted, and John Junior joined him after serving in the Australian Army during World War II. In 1946, the company officially became J E Tipper and Sons, and it continued to expand during the 1950s by acquiring additional sections in the Roma Street Markets.
Ernie Wood, who joined the company in 1950, played a pivotal role in its development. In 1964, the company became a founding agent at the new Fruit and Vegetable Central Market in Rocklea, eventually expanding its presence there.
The company has endured challenges, including floods in 1974 ,2011, and 2022 and transitions in leadership. Ernie Wood took over as General Manager in 1986, with David Wood and David Davies eventually purchasing the company to current CEO Steve Barnes leading a motivated and dynamic team.
Expansion into Sydney and diversification efforts, such as the Tropical Fruit Direct joint venture and the acquisition of Beemart Enterprises in 2020, further shaped the company’s growth.
Jetbest Group, built on principles of professionalism and personal integrity, continues to evolve, and seize opportunities in the ever-changing landscape of the fruit and vegetable industry, staying true to its roots while embracing the future.
CENTRAL MARKET TRADING FLOOR BRISBANE & SYDNEY
The Jetbest group has pioneered fresh fruit marketing in key wholesale markets in Australia through innovative programs that add value at every step of the supply chain for Growers, Retailers and Customers.
We have brought together Australia’s largest expert group of pawpaw and papaya growers in the ground-breaking Jetbest program that transformed the marketing of tropical fruit in Australia. Our expertise, facilities and specialised services help growers manage the supply-demand differential while consistently delivering quality produce for customers.
High-tech ripening and cold chain facilities, advanced logistics capabilities and trading floors in Brisbane, Sydney and Melbourne provide optimal ‘speed to shelf’ outcomes.
Our diversified grower base ensures consistency of supply throughout the year and buffers market impacts due to regional variations and natural disasters, ensuring stable pricing and long-term customer relationships.
BRISBANE SYDNEY
CATEGORY & RELATIONSHIP
MANAGEMENT RETAIL MARKET ACCESS
Tropical Fruit Direct (TFD), is a joint venture between Jetbest and Skybury Farms, established to support and grow the tropical fruit category in the major retailers.
TFD brings the unique farming knowledge of Growers and combines it with the experienced commercial and category leads to bring a full range of tropicals such as Papaya, Pawpaw, Passionfruit, Dragon fruit, limes, and lychees to market –maintaining and growing a category for consumers 52 weeks a year.
At Tropical Fruit Direct, we thrive on challenging the norms – focusing on partnerships and not transactions. We provide growers with complete transparency of the supply chain and our team is equipped with modern facilities around Australia to serve markets with confidence and expertise to grow your business. We deliver value to wholesalers and retailers not only through providing high consistency, quality, and communication within the supply chain, but also by sharing and inspiring consumers through enticement, engagement, and education on tropical fruit lines.
In addition, we work with wholesalers and retailers to ensure that they are equipped, with the knowledge to promote the category.
NATIONAL RETAIL MARKET ACCESS
Fresh produce delivered
DELIVERING FRESH PRODUCE TO FOOD SERVICE BUSINESSES & RETAIL CUSTOMERS
Beemart started supplying fruit and vegetables to the people of Bundaberg in 1960. Since then, we have grown to become one of regional Queensland’s largest and most trusted wholesalers of produce, supplying a broad range of customers across Central Queensland.
Today we have distribution centre facilities located in Brisbane, Maryborough, Bundaberg, Gladstone, and Rockhampton, providing the capability to access and deliver the freshest produce to food service businesses and independent retailers. Beemart works directly with farmers and growers and has an excellent retail store located in the heart of Bundaberg.
EMPLOYEES ESTABLISHED
SERVICED AREAS
BEEMART LOCATIONS
Toowoomba Warwick
Biloela
Mt Morgan Stanthorpe
Gayndah Gympie
ROCKHAMPTON
Yeppoon Hervey Bay
CUSTOMISED LOGISTICS, STORAGE AND RIPENING FACILITIES
Jet Direct offers leading edge storage and ripening services, fruit and vegetable conditioning, pre-packing, and order preparation, all tailored to each client’s specific needs.
Jet Direct’s purpose-built cold storage facilities feature ethylene injected rooms for precise ripening, and Humidfresh cool rooms providing high humidity to maintain fruit quality and weight.
The temperature-controlled pre-packing area uses modern machinery managed by a team of highly trained packers to cater for any packaging demands, guaranteeing efficiency and accuracy with minimal wastage.
Skilled fruit handlers provide hand packing, grading and quality control, with prepack options including flow wrapping, wine tag netting, pillow pack bagging and strip band bagging. Packaging formats are adaptable to incorporate artwork, bar codes and product descriptions.
Jet Direct is experienced in dealing with the demanding specifications of all major supermarkets and independent customers. Advanced order preparation and logistics services, including order assembly and delivery, enable Jet Direct’s clients to service their customers promptly, efficiently, and economically with state-of-the-art expertise and technology.
PARTNERING WITH JETBEST TO SELL YOUR PRODUCE
To bring your produce to market, there are several stages of paperwork and process in place to protect our relationship and create a mutually beneficial business experience. The Jetbest Group commits to the following process and in turn, this creates an excellent checklist for our supply relationship.
CONTACT JETBEST
PHONE: 1300 709 165
Introductions are made and the relationship begins.
Get to know your Account Manager, they will be your first point of contact throughout the process. Your account manager will gather as much information as possible and chat to you about the best channels for your produce.
COMPLETE AND RETURN PAPER WORK
You will receive a ‘Welcome to Jetbest Pack’ email containing important administration and regulatory required information for your action.
Please read, complete the paperwork, and return to admin@jetbestgroup.com.au
We can not receipt goods for sale until all documents are signed and returned.
When returning the signed documents, please also confirm your
payment terms,
bank account details,
product information for your first delivery.
SENDING IN YOUR FIRST DELIVERY
STEP3 STEP4
When you are ready to send in your first delivery, please be sure to pay attention to the way your delivery is prepared and packed for transport.
Is it packed correctly?
Wrapped and securely attached to the pallets?
Is the delivery clearly labelled?
• Product and variety name
• Where it’s coming from
• Send date
JETBEST RECEIVE YOUR PRODUCE
On receipt of your delivery of the Jetbest Team will do the following. Check the produce for quality and assess the condition of the fruit.
Photos of the fruit will be taken and shared with you. These pictures will be used to support quality conversations and confirm the goods have been received in the condition they were sent and expected.
Has the quality and quantity been confirmed?
Send your Sales/Account Manager the product despatch details.
Records of the delivery will be kept and feedback will be provided if required. The key identifiers we are looking for will be factors that may influence the ability to sell the stock, or that may incur additional charges.
a Product weight must be as per the carton and agreed specifications.
b Quality will be checked, and if a box of produce needs to be graded or regraded, additional charges can apply. The produce may not sell as expected if the fruit is the wrong grade.
c To support the sale of whole of crop, second and third grade fruit can still be sold on the market floor. This produce is often bought for juicing and cooking.
RCTI
Sales advice and Pricing report – growers will be advised of any pricing revisions, confirmations, and information.
DEFINITIONS TO HELP YOU NAVIGATE THE PROCESS
GROWER AGENT
An agent sells a grower’s produce on the grower’s behalf for a commission or fee. An agent never owns the horticulture produce they are selling.
MERCHANT GROWER
A merchant purchases horticulture produce from a grower for the purpose of resale.
MARKET AGENT
Other sellers on the market floor that we buy from, making JE Tipper the second consumer.
HORTICULTURE PRODUCE AGREEMENT, (HPA)
HPA is a contract between a grower and trader that sets out agreed terms and conditions of trade. A written, code-compliant agreement must be in place before trading starts.
PRICE AGREEMENT
Price agreements are issued weekly on a Friday. This document is required to be in place and documents the minimum amount we will pay for produce.
Program for the day ahead advice will be provided.
TERMS OF TRADE
Terms of trade are the standard terms and conditions under which a trader is prepared to do business with growers. Under the horticulture code, traders must make sure their terms of trade are published and made publicly available. You can view the JE Tipper Terms of Trade here https://www.jetipper.com.au/wp-content/uploads/2021/03/Terms-of-TradeMerchant.pdf
