Contributor - Summer 2022 Issue

Connecting our Passion Action Focus Summer 2022

We are Excited to Bring You the Contributor Communication is the key to a successful Company and a successful You! From town halls, quarterly department meetings, emails from Mike Laferrera and now….our very first issue of the Contributor, we strive to keep everyone connected and evoke the passion, action and focus in us all!

New Client & Program Launches Learn about new client programs across our businesses...

3PL Signed Client Launches in 2022:

MSM Launches in 2022:

> Novugen Pharma: 3PL Distribution Services; Trade Product > Regeneron: 3PL Distribution Services; Retrieval Program > CPC Clinical Research: 3PL Distribution Services; Clinical Research

> Novartis: Cosentyx and Vijoice DTP; Final Phases of the Overall DTP Program Launch > BioCryst: DTP and KWP Program > Ardelyx: Samplicity DTP > Otsuka: Samplicity MRC/Allocation Portal > Therapeutics MD: MSC Program > BioXcel: MRC Fulfillment Program > Astellas: DTP and MSC Program for Xospata; New Product Launch > Dermavant: Sample Accountability Program; DTP Program; Kitting Program

> Beach Pharma: 3PL Distribution Services; Trade Product > Aucta Pharma: 3PL Distribution Services; Trade Product > Illingworth (Syneos): 3PL Distribution Services; Clinical Supplies > Marius: 3PL Distribution Services; Trade Product

CPS Quarter 3 Launches in 2022: > Takeda: Patient Assistance Program > Galderma: Patient Assistance Program > Axsome: Commercial Program > Hikma: Commercial Program

The Contributor | Summer 2022

> UroGen: MRC and Kitting Program

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Hear from some of our patients directly.

Every day, every action you take makes a difference!

Patient Demographics: I.J., 83 years of age, CA, PAP How did you hear about our program/pharmacy services?

I was directed to your pharmacy by my family doctor. I am on a fixed income and have suffered from deteriorating eyesight due to glaucoma for many years now. I was unable to afford the treatments that he was prescribing for me on my fixed income.

How has it made a difference in your treatment?

I have been able to get my medication and that helps me keep from getting worse or having to go have surgery!

I can tell you I wouldn’t be able to use these medications if it weren’t for your program, so it has definitely made a difference for me.

What would you like to tell others about the benefits?

Without your help there’s no way I would have gotten this application approved and been able to get my medication. I can’t thank you enough for going the extra mile and contacting my Dr to get things fixed.

You guys are wonderful!

Patient Demographics: S.C., 57 years of age, AL, PAP How did you hear about our program/pharmacy services?

I am involved with patient advocacy groups, have been for a long time, I speak at gatherings about the high cost of medication and the forgotten groups of people that have insurance but cant afford their medications because they don’t qualify for government assistance but aren’t so well off that they can pay $800 a month for a prescription.

How has it made a difference in your treatment?

First off I am taking my medication again since I am able to get it through your service, so right there it has to be a big difference from going without any treatment. I also got to chat with one of your pharmacists about how my medicine works and what it does for me. My doctor was wanting to increase my dose to get my sugar under control and I didn’t feel entirely comfortable doing that, but I called you guys and talked about it and that made me feel a little better. I even got a call a week or so later checking up on me and that just made my day!

What would you like to tell others about the benefits?

Y’all do a beautiful job with customer service, everyone I spoke with was so friendly and so knowledgeable.

I can’t say enough how I just felt so taken care of and looked out for during this whole process. My only regret is that I didn’t get involved with y’all sooner!

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The Contributor | Summer 2022

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What’s New?

Catch the

Check out the L&D Library on SharePoint to view some Facility Tours.

buzz...

Our clients have wonderful things to say about our contributors!

We’ll post more virtual tours as they become available.

If you have video content of a facility that can be shared, please let us know.

SUSAN PEIFFER, Program Manager

“You earned my trust and lifted the engagement with our organization to a new height...”

— Eyevance Susan, Kudos to a job well-done in quickly establishing a rapport with your clients and gaining their confidence through the careful management of their accounts.

Thank you for representing Knipper well!

Carla Baynard

DARMA ARBAKOW, Program Manager

“ I forgot to add what a good job Darma is doing. She has really stepped up to the plate and I see good steady growth.

Town Hall Meetings and Annual Company Picnic Sign-ups coming this Fall!

We had a urgent issue this morning and she provided a COMPLETE response in about an hour and identified some data issues that we were not aware of good due diligence.”

Have an interesting topic to share?

— Otsuka Great job! Keep it up.

Jim Rondinone

Email the CCOE task force at ccoetaskforce@knipper.com

The Contributor | Summer 2022

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Process Improvements As a company, we’re always evolving and improving! Take a look at some of what we’re doing…

Knipper 3PL:

KMW Ops Team:

> Inbound and Outbound Serialization Integration Project nearing completion

> Launched a new system-directed replenishment process!

We’ve moved away from paper generated work tickets and now complete warehouse moves with a system-directed workflow.

Forklift operators no longer need paper tickets to complete their work, instead, their RF Scanner screen guides them through the process, automatically populating each pick required in a prioritized manner.

> Additional Order Management System (OMS) and Enterprise Resource Planning (ERP) enhancements underway to refine customer account management tasks of 3PL Customer Operations team > Suspicious Order Monitoring software upgrade to further enhance Knipper Compliance ability to review 3PL orders for DEA drug products > Broader Kadabra data analytics integrations underway to elevate service offerings, for internal and external users, from D365

(Continued from page 2)

Patient Demographics: VW, 61 years of age, PA, PAP How did you hear about our program/pharmacy services?

My Dr said from the start that I should get involved with you guys because I do not have insurance and I do not qualify for government assistance.

How has it made a difference in your treatment?

It is with great appreciation that I thank you for this very generous gift of providing me Keytruda (cancer treatment) for a year at no cost. I had the cancer spread through my lymph nodes and my oncologist was very concerned. With this medication and some radiation therapy I can tell you that my most recent PET scan was completely clear! This was more than I had dared to hope for.

I have been able to receive treatment for a year that has sustained me when my future was very uncertain.

What would you like to tell others about the benefits?

I pray every day that this medication will be a life saver for me for many years to come. God is working through the brains and hands of researchers in the medical field and hopefully will bless us who are ill with better health and longer life. May you be blessed for providing the gifts of free medication for those in need!

LET’S GET CONNECTED! Download the mobile app and update your profile with a picture and share a little bit about yourself! If you need any help or have questions, reach out to TWB admins at ERS@knipper.com

The Contributor | Summer 2022

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