# C R E AT E I T
Think back to around the year 2000 and what it was like when the cable repair guy was scheduled to make a house call. He’d tell you that he’d show up sometime between 9 a.m. and 5 p.m. – which was simply great, especially back in the days when working from home was a rare option. If you were lucky, sometime late in the afternoon he’d call to say he’s held up and his buddy is coming instead. When? Yeah, he’ll call and let you know. Experiences like this were the catalyst for innovation that’s straight out of a sci-fi movie. People@Work demonstrates the subtle charm of artificial intelligence.
Time Rules Everything In a nutshell, People@Work expedites and streamlines the work that service technicians perform in the field in an absolutely fundamental way. The application is based on knowing how long a specific technician will take on a certain job and artificial intelligence assessing this information. Herein lies the heart of the innovation. Using AI, the application makes a realistic calculation of how much time the maintenance job will actually need, scans through the nearest open time slots, and offers these options to customers who then select an appointment that fits their own schedules. “The system holds the slot for the customer and the night before the service call, it reorganizes which technicians will make which calls. The most important thing is that the appointment is always on time,” Product Owner Martin Kuna describes the system’s vision. The fact that your customers can always rely on the service appointments they choose is an exceptional asset. Harnessing the power of artificial intelligence, which automatically optimizes technicians’ workload and monitors their schedule, can advance any maintenance service to a 21st century standard. The entire process is automated and managed by AI and divided into several phases. In phase one, the customer
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TE X T _ A LEN A Č ER V EN KOVÁ / P H OTO _ JA K K A PA N
