AI AT WORK IN THE SERVICE DEPARTMENT
Phase_1 What happened A client discovers a problem and they want it fixed ASAP. So they sign in to the system, enter their service request, and submit it, trying to provide as specific information as possible.
Phase_2 Who can be sent first The AI running in the background of the application evaluates the technicians’ current workloads, analyzes the real speed with which they can finish the job, checks their supplies, and suggests a time slot to the client. TE X T _ A LEN A Č ER V EN KOVÁ / C O LL AG E _ I VA N A STR Á N S K Á
