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Business CPD
The Future of Pharmacy - Part 3
Navigating the Synergies and Potential Conflicts of Interest between Professional Practice and Business Excellence LEARNING OUTCOMES At the end of article, you will be able to… • Explore how 4Front’s 6Ps of Pharmacy Excellence model can support pharmacists to navigate the synergies and potential conflicts of interest between professional practice and business excellence • Discuss ‘Professionalism’ in a Pharmacy context • Identify drivers that increase the likelihood of exemplary Professional Performance
In Part 1 (July 2021) of ‘The Future of Pharmacy,’ Business CPD Series, we identified 4Front’s Personal Leadership pillar as the foundation of Pharmacy Excellence. In Part 2 (August 2021), we discussed how mastery of 4Front’s Promotion pillar amplifies your ability to promote the value of health, the value of pharmacy, the value of your products and services, and the value of your professional expertise.
with the patients’ best interest at heart, create physically and psychologically safe working environments and be accountable for upholding, reviewing and upgrading your standards and actions, individually and collectively.
P – To honour the first principle of the PSI’s Code of Conduct for Pharmacists (Put the • Identify drivers that increase the risk of poor Professional Performance Patient First), you must create • Recognise ONE key factor that underpins Professional Excellence opportunities for YOUR needs • Describe ways to grow your capacity to navigate professional to be recognised, assessed and dilemmas with confidence and care responded to. Furthermore, In Part 3 we focus on 4Front’s this process must ensure that Professional pillar. • Prioritise your highest value activities your dignity is preserved and What does ‘Professional’ means in • Take action your values respected. Regular, in the context of 4Front’s 6Ps of scheduled, personal reflection Pharmacy Excellence? (with the support of a coach, INTRODUCTION: mentor or super-visor) provide What drives the quality of your a confidential space to increase IPN’s Pharmacy Business Excellence Series is for community professional performance? your awareness of the factors IPN 4Front Pharmacy Business Excellence Article JUNE 2021 pharmacists committed to growing their professional and How does mastery of 4Front’s that impact your decision making business knowledge and skills to overcome challenges and thrive Professional pillar lift process, shine a light on your as a community pharmacist. performance in the other 5Ps? assets and your blind-spots, and help you to recognise (and act IPN is proud to partner with 4Front Pharmacy to bring you the Where is the best place to focus upon) early warning signs which, if ‘IPN/4Front Pharmacy Business Excellence Series.’ to continually grow and develop unaddressed, could compromise your professional performance in a In this series, you will apply 4Front’s 6P’s of Pharmacy Excellence your professional performance. It way that to navigate the ‘Future of Pharmacy.’ also helps you to recognise and manage any conflicts of interest, honours the PSI Code of 4Front’s 6P’s of Pharmacy Excellence are including commercial incentives, Conduct, which could compromise your 1. Personal Leadership enhances patient care, professional judgement or patient care. Lack of regular, intentional 2. Professional Practice increases your confidence, reflection, mentoring and/or integrity and reputation, and 3. Person-Centred Care (Patients/Customers/Staff/Other super-vision increases the risk In this article we take a deep dive into what ‘Personal Leadership’ means in in the context of Healthcare Professionals) of poor professional judgement, future proofs your career, your 4Front’s 6Ps of Pharmacy Excellence and why Personal Leadership is THE critical foundation with decisions coloured by business and our profession? on which personal, professional and business life mastery is founded. 4. Products and Services unconscious bias, self-protective survival instincts, self-doubt and/or 5. Promotion insufficient self-care. (Personal)
6. Prosperity (Profit and Time)
P – Several principles of the PSI’s Code of Conduct for Pharmacists relate to how we relate to others. This includes Principle 1: Put the Patient First, Principle 3: Communicate Effectively, Principle 4: Work with Others, Principle 5: Show Leadership. These Principles are Your mission, should you choose to accept it, is to use this enabled by Principle 6: Maintain framework as a guide to Competence and Principle 7: Be Open and Honest, when we focus • (re)activate your inner scientist, so you run the experiments our Professional Development on required to take your next bold move towards an ever more learning how to create a ‘Sage’ compelling future driven (Shirzad Chamine) growthWhile personal leadership develops fromisthe effects are felt not only by youculture and Professional Excellence ainside key out, its focused workplace that • develop mastery as you embrace your challenges and your family, but also by your employees, your customers, your colleagues and your pillar of Pharmacy Excellence, is open and honest, amplifies opportunities community. Furthermore, without a strong personal leadership foundation, the other 5Ps because thisabove) is the basis on which individual and collective strengths suffer. (see image • take PRIDE in what you do as you create an ever more public trust in pharmacy and and encourages synergy and • P - Making ethical decisions becomes increasingly difficult (Professional). prosperous future pharmacists is founded. Exemplary professional growth. Through • P - Demonstrating empathy in teamwork, customer care and conflict becomes professional PRIDE (Personal Responsibility increasinglyperformance limited (People). requires • equip, enable, engage and empower yourself, your team and an ever growing ability to trust In Delivering Excellence), and your patients to become more proactive about managing your collaborative teamwork, patient in Dungan the quality and integrity of 2021 Rachel – 4Front Pharmacy 31 May own health and wellbeing. care, commitment and results your professional judgement, act
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Each month, Rachel Dungan ‘The Pharmacist Coach,’ guides you to apply 4Front’s 6Ps of Pharmacy Excellence Framework to create your pharmacy future. While Rachel is the creator of this framework and the author of these articles, YOU are the author of your career, your future. The future of pharmacy is in your hands, in your heart, in your head.
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