TEAM TALKS
CEO’S MESSAGE:
TEAMTALKS BACK
Welcome to the Q3 2024 edition of our magazine, themed “TeamTalks Back!” This quarter, we have the privilege of hearing from you who bring our hospitality business to life every day. Through your stories, we see the dedication, passion, and pride that make our team so special.
A huge thank you to everyone who took part in the recent Great Place to Work (GPTW) surveys. Your feedback is invaluable; this is your voice, telling us how we’re doing in running the business. It gives us insights into what’s working well and where we can continue to improve. Your honest input guides our people & culture actions, and we’re committed to ensuring that our workplaces remain a positive environment for everyone.
As I read the stories shared in this edition, I’m inspired by the many journeys of growth and progression as well as the humour and interesting lives led! From team members taking their first steps in hospitality to those who have built long and successful
careers with us, every career story is a testament to the opportunities we create together. It’s this spirit of learning and development that drives our collective success.
We also celebrate incredible stories of service, where individuals go above and beyond to make our guests’ experiences truly memorable. The passion you all bring to work every day is what sets us apart—it’s the personal touch, the extra effort, and the genuine care that make our guests feel at home. Your pride in what you do shines through, and it’s what makes us stand out as a leader in hospitality.
I’m also delighted to extend a warm welcome to our newest team members from the Keadeen Hotel, who we welcomed to the iNUA Collection on 27 August. We have enjoyed getting to know you and we have huge learnings from your experience and wonderful hospitality to your guests, these will contribute greatly to our shared success.
Thank you for all that you do, and for sharing your stories with us. Here’s to another exciting quarter filled with pride, passion, and progress!
Warm Regards,
Seán O’Driscoll
CEO
Quarterly Hotel Highlights
iNUA HOSPITALITY
Workplace Wellbeing
#PassionateAboutWellbeing
Wellness that Works for You!
In September, we proudly took part in the Green Ribbon Campaign, aimed at reducing the stigma around mental health. This initiative aligns perfectly with our wellbeing strategy and our commitment to creating a supportive, inclusive environment for all colleagues.
By participating, we raised awareness about mental health, encouraged open conversations, and even sparked curiosity from our guests who asked about our wearing the green ribbons, extending the campaign’s impact beyond our workplace. We also marked World Suicide Prevention Day on 10th September, sharing key resources and raising awareness.
Colleague wellbeing is at the heart of our ethos, and we continue to implement initiatives that promote mental, physical, financial, and emotional wellness. This year, we introduced walk-and-talks, spa treats, wellbeing webinars, fitness classes, discounts through BenefitHub, and more. We’ve also launched new life policies, including support for menopause, worklife balance, and colleague wellbeing. These efforts supplement our wellbeing platform, SpectrumLife, which offers resources like nutrition advice, a digital gym, and weekly health webinars.
Through these initiatives and the Green Ribbon Campaign, we aim to foster a compassionate, understanding workplace that prioritizes mental health awareness, a core value that shapes everything we do.
We’re excited to partner with Shine in their Six-Step Workplace Pledge Programme, which will include training for line managers, wellness workshops, and the establishment of wellbeing champions across our properties.
If you’re passionate about wellbeing and want to get involved, please reach out to your P&C team—we’d love to have your support.
Key dates on our Engagement Calendar
18th 20th 29th
Heart Day
6th 13th 19th 25th
International Stress Awareness
International Day of Persons with Disabilities World Kindness Day International Men’s Day Human Rights Day International Day for Elimination of Violence Against Women International Chefs Day
3rd 10th
Quarterly Hotel Highlights
iNUA HOSPITALITY
Silver Survey Results #PassionateAboutInclusion
Where Everyone Feels at Home!
The iNUA Hotel Collection National Benchmark
We’re excited to share the results of our Irish Centre for Diversity survey, which compares our scores to the national benchmark across multiple sectors. A big congratulations to our supervisors and managers for exceeding the national benchmark for Diverse and Inclusive Leadership by 2.4%, based on data from 65,000+ responses across 96 organizations! While we’re proud of our progress, there’s always room to improve, and we remain committed to creating the most inclusive workplace where you can truly bring your whole self to work.
Thank you for your feedback – we listened! We’ve drafted a new set of policies for your review, which we’ll share with your Colleague Information and Consultation Committee reps soon. We’re also planning focus groups at each property to gather further input before the launch.
If you’re interested in joining a focus group, please let your P&C team know—we’d be happy to include you.
New Appointment
We are thrilled to introduce our newly appointed chef, Murilo Antonio Minalli, who joined our team this July, from the prestigious Marriott Hotel in São Paulo. Murilo brings with him a wealth of experience and a deep passion for baking.
Driven by a desire to improve his English and immerse himself in a different hospitality culture, Murilo made the exciting move to Ireland. We are delighted to have him as part of our team and look forward to the delicious creations he will bring to our guests. Please join us in welcoming Murilo Minalli!
Emirates and Voya Partnership Launch event
Last month, we had the distinct pleasure of hosting the launch event for the exciting new partnership between Emirates and Voya. The event was held on a beautiful, sunny afternoon, creating the perfect backdrop for this momentous occasion.
Guests were welcomed with a sophisticated champagne reception, setting a tone of elegance and celebration. Exquisite canapés were served, allowing attendees to mingle and enjoy the ambiance of the afternoon. followed by a delightful lunch, celebrating the beginning of an exciting collaboration between Emirates and Voya.
Colleague appreciation
As we said goodbye to the warm and sunny days of summer, on September 6th our team embarked on an exciting team-building day around the vibrant city of Dublin. This special event was a wonderful opportunity for us to strengthen our bonds and celebrate our collective achievements.
The day kicked off at VVC, where our team members displayed their creativity by crafting their favourite cocktails. It was a fun and interactive start to the day, with everyone enjoying the process of mixing and tasting delicious drinks and canapes. Next, we made our way to the Grand Canal. Here, we relaxed by the water, savouring a delightful spread of food and beverages while basking in the last days of summer sunshine. The serene setting provided the perfect backdrop for casual conversations and camaraderie.
The highlight of the day was an adventurous challenge that had everyone buzzing with excitement. We split into two teams and boarded an escape boat, where the team were “locked in” and tasked with figuring our way out. It was a thrilling experience filled with teamwork, problem-solving, and plenty of laughter.
End of Summer Party
Monday 26th August marked the end of a busy summer and what better way to unwind that to host our end of Summer Party – There was lots of fun on the night with whack-a-mole, to the Gladiator challenge, and not forgetting the excellent food prepared by one of our talented chefs Caomh Tibby.
Wedding Announcement
Congratulations to our Accommodation Supervisor Ingrida Greiciuviene on her recent marriage. Accommodation Manager Veronika presented Ingrida with a wedding gift from everyone at the hotel and we wish her a lifetime of love, laughter, and happily ever after!
Wellbeing Day
International Self-care Day was a reminder for us all to be conscious of our own wellbeing and emotional and mental health. Life can be so busy that we usually prioritise everything around us and forget about ourselves. This day was marked with wellbeing packs for the team and a reminder to everyone of how important our wellbeing is.
DSI Ice Cream Fun Day
New Maintenance Manager Ross Murray
We are delighted to welcome Ross Murray as our new Maintenance Manager. Ross comes with a wealth of experience from previous management roles.
Housekeeping Appreciation Week
On 17th September our amazing Accommodation Team led by Veronika Markova enjoyed a night out at a local Restaurant at the end a busy summer of hard work.
27th June 2024 - On a beautiful summer’s day, we held our annual Ice Cream Funday for Down Syndrome Ireland. We made great use of the Hillgrove Ice Cream bicycle and had a variety of ice cream flavours and toppings. We raised a grand total of €301 for DSI.
Awards
Wedding Photoshoot
On September 9th our wedding CoOrdinator Dean organised a wedding photoshoot – over 2,000 photos were taken and will be used on social media outlets and the iNUA Website – we captured unique and amazing content!
Well done to our colleagues awarded Employees of the Months for this Quarter: Francis Mallon- Maintenance, Caomh Tibby – Kitchen, Molly Cawley –M&E. We thank you for your continuous hard work and dedication to the hotel.
DSI Emer Tully
Emer Tully our DSI colleague, recently marked 16 years of service with the Leisure Club. Emer enjoys her work and having conversations with the team and club members. Congratulations Emer!
New appointments
Christian Schmelter and Garrett Power were delighted to welcome Meg Dalton to Muckross Park Hotel & Spa this week and to the The iNUA Collection as Sales & Marketing Manager maternity cover. Meg joins us from the renowned Killarney Golf & Fishing Club where she oversaw Sales & Marketing, bringing with her a wealth of experience of the national & international golf market alongside an in-depth knowledge of Killarney locally.
Sustainability Recognition
Muckross Park Hotel & Spa continues to support sustainability through innovation, proudly displaying our certificate acknowledging planting 118 trees in 2023 in cooperation with Dripdrop, our sustainable umbrella partner. It is a proud moment for the team as we can now see our efforts are making a difference, and we look forward to seeing how many more we have planted by the end of 2024.
Join us in welcoming Marta Warzyszynska, our new Spa Manager! With vast national & international experience from Princess Cruises, Celebrity Cruises, Adare Manor, and Aghadoe Heights, Marta brings expertise in spa management, beauty, and fashion, including from her time at Estée Lauder and Massimo Dutti. We’re excited for her to share her passion for wellness & beauty firsthand!
In Other News
Our Sales & Marketing Manager had the incredible opportunity to represent Muckross Park Hotel & Spa and The iNUA Collection at the DP World Tour in London for four exciting days. Meg said“It was a pleasure to be part of a fantastic team of tourism and hospitality colleagues, promoting Tourism Ireland, discussing golf, and sharing our love for hospitality’’ Here’s to more opportunities to showcase the best of Ireland!
Love is always in the air at Muckross
Congratulations to our Bar Manager, Sean Dennehy, who proposed to Megan O’Riordan from our frontof-house team at Ladies View after cycling the Ring of Kerry together! Best wishes from all of us at Muckross Park Hotel & Spa and the iNUA Collection!
Service Recognition
We’re thrilled to celebrate Joanne and Theresa’s 20 years of outstanding service in our Meetings and Events Department. Their professionalism and loyalty, and dedication and expertise have greatly impacted our weddings and events. Congratulations from all of us at Muckross Park Hotel & Spa and the iNUA Collection on this amazing milestone!
Mental Health Awareness Month
For the month of September, we all wore our See Change green ribbons throughout, which is the international symbol of mental health awareness – encouraging openness to conversations about mental health to reduce the stigma.
ReTurning for Charity
Over the past couple of months, we’ve been gathering bottles and cans from the bedrooms and bars to ReTurn for charity. We’re excited to share that we’ve already raised over €500!
Long Service Recognition
Colleague Recognition
Congratulations to Lauren Finnan, Food & Beverage Assistant, and Natalia Tchigareva, Chef de Partie, who have been recognized as our Employees of the Month for June and July! Lauren has provided exceptional support to the F&B team with her outstanding customer service, while Natalia has consistently delivered high-quality dishes from the kitchen, exemplifying hard work and dedication.
On October 10th , Sharon Devine, affectionately known as Shaz, celebrated an incredible milestone of 40 years of service at the Springfield Hotel. As the longest-serving colleague, she has witnessed and adapted to numerous changes within the hotel and its team over the past four decades. We look forward to her continued service with us.
Into Kildare
The best Hotels and Restaurants in Kildare showcased their offerings at the Taste of Kildare event held at Naas Racecourse. Our Executive Head Chef, Jonathan Fearon, was honoured to have one of his dishes featured on the menu!
End of an Era
Housekeeping Appreciation Day
To celebrate Housekeeping Appreciation Day, some of our amazing Accommodation Team enjoyed a delightful afternoon tea! A big thank you to Alexandra, Andrada, Galina, Leda, Shady, Conor, Enesa, and Roney for all that you do. You truly are a wonderful team that always supports one another!
We recently bid a heartfelt farewell to our incredible Chef, colleague, and friend, Gerry Nolan. With 47 years of service at Springfield Hotel, it has been a true pleasure to work alongside him and get to know him. Starting at just 17, Gerry has witnessed the hotel evolve through three generations of Hannigan’s and the iNUA takeover. With the hotel growing from 11 to 58 bedrooms, he certainly has a story or two to share!
We are delighted to introduce The Keadeen Hotel as the newest member of The iNUA Hotel Collection.
The Keadeen is charming 4-star establishment nestled in the heart of Co. Kildare, boasting 69 beautiful rooms that provide a comforting “home from home” feeling. Known for exceptional service and warm hospitality since 1970, we pride ourselves on being an idyllic setting for weddings, conferences, and leisurely escapes. Our guests can enjoy luxurious amenities such as The Club Gym, Pool, and Leisure Centre, and dine in its superb restaurants, including Saddlers Bistro and The Bay Leaf. The hotel and the team are delighted to be part of the iNUA Collection, enhancing its offerings and ensuring an unforgettable guest experience.
Message from Michael Masterson, General Manager
I am proud native of Newbridge, and grew up beside this exceptional establishment, and having attended many events over the years, I am committed to continuing the outstanding service standards the hotel offers. It is an honour to join this remarkable team, and I look forward to a busy winter season ahead. Our hotel features an array of luxurious amenities, including The Club Gym with a heated pool, sauna, and fitness studio, as well as beautiful award-winning gardens. We offer diverse dining options, and our guests enjoy proximity to attractions like Curragh Racecourse and Kildare Village Outlet. I’m excited to collaborate with our new owners and the iNUA Collection to further enrich The Keadeen experience. Together, we aim to enhance the charm and excellence our guests expect and deserve.
Internal Promotion
We would like to give a special mention to Ciaran Johnston who has been with us as an F&B assistant and has now been promoted to F&B Team Leader in our Brasserie.
“I love this opportunity to enhance my skills to provide an even higher standard of service to our Guests. To be able to pass on my knowledge to new colleagues will be a great achievement and something I look forward to in the future. I love my job because every day is a new experience and an opportunity to interact with and welcome both new and returning guests to the Fairways hotel” .
Awards
Congratulations to our recent Employee of the month winners: Lisa Fogarty – F&B assistant and Paresh Namdev Nagvenkar –Accommodation Assistant. We thank you all for your continuous hard work and dedication to the hotel.
Paws in the Pods
Our Paws in the Pods innovation initiative was launched in September in our charming Brasserie Courtyard for a ‘’Paws-itively’’ delightful experience, where you can enjoy delicious food & drinks with your beloved furry companion by your side, ording and paying via new QR codes in our Pods. It was a ‘paw-some’ day with Ozzy stealing the limelight for this wonderful new initiative.
Congratulations to Tatjana Eilakas –Accommodation Manager, who has been awarded Manager of the Quarter for Q3.
Accommodation Appreciation Week
Meet our amazing Accommodation team along with their Accommodation Manager who organized a week of celebration for the team from games to treats to a lovely meal to celebrate Accommodation Appreciation week.
Team Thank you!
We are incredibly proud to announce that our final IHG sign off has been completed & we are absolutely delighted to reach this milestone. The journey over the past 7 months has been significant as we rebranded to voco by IHG and it would not have been possible without the support of our team. It’s great to see normal operations resuming as we now look forward to the months ahead.
New appointments
We are delighted to welcome Mona Seth to the voco team as Executive Housekeeping Manager. Mona brings a wealth of experience to us & we can already see the positive guest reviews incoming over the recent months. We are thankful to have you guiding us with your leadership & passion to drive standards within the department.
Welcome back Rebecca
We would like to say a warm welcome back to Rebecca Sterrett. Rebecca recently rejoined the team as Front Office Manager and has had an instant impact within the department & wider hotel particularly focusing on training & development and driving heartbeat scores around loyalty recognition. Welcome back Rebecca & we look forward to seeing what the future has in store for you at voco Belfast.
Welcome Pearse
Pearse has recently joined our kitchen brigade as he undergoes a long-term work placement with us. Under the direction of David & the kitchen team, he begins his culinary journey in the world of work, gaining practical industry knowledge. Please show your support to Pearse in the upcoming months.
Housekeeping Appreciation Week
At voco Belfast we celebrated housekeeping appreciation week on 8th-14th September. It’s always a great opportunity to say thank you once again to our accommodation & maintenance hosts for all you do daily to ensure our guests have an amazing experience with us.
Awards
Congratulations to our Employee of The Month Winners:
June: Yonradee Mc Mahon
Congratulations to our forever smiling, always positive Yonradee on her richly deserved reward. Yonradee has been a positive energy in our team since June 2017. Originally from Thailand, she has made Ireland home for the last 18 years. Yonradee embraces life with a can-do attitude & spreads her joy and warmth throughout the hotel with her infectious smile, caring nature and hardworking, positive attitude.
July: Aditya Dhole
Promotions
Congratulations to:
Rachel Martin, promoted to Front Office Manager.
Sarah Mc Geeney promoted to Assistant Cluster Reservation Manager
Jamie Murphy: Innovation Leader
Aditya said upon receiving his accolade: “Thank you so much! I am truly honoured and grateful for being selected as the Employee of the Month for July 2024. It’s a wonderful recognition of the hard work and dedication I put into my role. I appreciate the acknowledgment and support from my colleagues. This motivates me to continue striving for excellence in everything I do. Thank you again for this recognition!”
August: Tunde Akintola
Tunde is a member of our kitchen porter team, he is dedicated, committed and a kind gentleman to all. What it means to Tunde: “I want to use this opportunity to thank all the Team Gateway members for your support, teachings, training and retraining that brought out in me the effort that matches the month of August employee of the month. I dedicate this achievement to all of you. I promise to do more as I continue to receive your support in the hotel. Thanks so much”
Introducing Jamie Murphy, our recently appointed Innovation Team leader, Jamie has worked in the hospitality industry for 12 years. He brings his passion and wealth of experience to this role, having previously worked in the old Fairways Hotel, Bellingham Castle & local Bars & Restaurants. Jamie joined our team in April 2022 and has continuously strived for excellence in our guest experience. Within his new role Jamie is determined to infuse the hotel with an energetic spirit of creativity
Charity fundraiser
Our team hosted a Coffee Morning to raise funds for Breast Cancer Research. We raised over €300 with great thanks to our team & guests.
Halloween Disco for DSI
Our team will also be hosting a Halloween kids party this October Bank Holiday with all funds going to Temple Street Children’s Hospital and our chosen charity partner Down Syndrome Ireland. All are welcome Sunday 27th Oct from 3-5pm.
DSI Colleagues Length of Service Awards
In June, we were delighted to celebrate our colleagues Aideen & Hazel who joined us from the DSI Employment program.
Aideen celebrated 5 years of service, while Hazel celebrated 2 years of service with us. Well done & congratulations to both colleagues.
Colleague Recognition
In August and September, we held our Departmental Dinners where we were delighted to be joined by the Restaurant, The Marina Club, Meeting & Events and the Kitchen teams to celebrate team recognition.
The Marina club Team Choice – Leya
Maria Thomas & Michael Arrigan, Food & Beverage Assistants
Length of Service Award was presented to Toufik Guerfa. Toufik has been part of the Radisson Blu Athlone Team for 7 years & is a valued colleague for the positive impact he has across the Hotel.
Special thanks
An extra special thank you goes to Manuela Ribaric, Tulay Simsek and Avril Kiernan who go over and beyond for each colleague. Thank you for your continued support and dedication to the hotel, and your work.
New Appointments
We are delighted to announce Niamh Kenny has moved into the position of Director of Sales and Jacqueline Berry has accepted the position of Front Office Manager. We would like to wish both colleagues our Congratulations & Best Wishes in their new roles.
Kitchen Team Choice – Beata Pawlak,
Breakfast Chef & Zarko Cica, Senior Sous Chef
Restaurant Team Choice award – Linda
Ann Thomas, Restaurant Assistant
Meeting & Events Team Choice Award –
Igors Kislickis, Meeting & Events Assistant
Promotions
We would also like to extend our congratulations to Nataliia Bozadzhy on her promotion to Accommodation Supervisor. Nataliia’s work ethic, leadership and ‘Yes I Can’ approach demonstrates her values, passion and empowerment within her role.
Employee Recognition
Congratulations to our recent Employees of the Month, thank you for the continued hard work and dedication, you should all be extremely proud of yourselves!
July – Denis Mos is is a delight to work with; his commitment, dependability, and work ethic make him an invaluable asset to the hotel. He embraces responsibility and constantly strives for excellence. An extremely worthy winner for July!
August – Conor O’Brien, a people person by nature, always has a smile on his face and invites new challenges, along with a great work ethic and attention to detail. Conor is a quick learner, as a result it’s likely that he will keep moving up the hospitality ladder as he has achieved so far.
September – Sagar Patel, who joined the team in early June. Since then, Sagar has been instrumental in making our guests feel at home; providing everyone with warm welcomes through his wonderful demeanour and customer service skills. Sagar always ensures our guests have the best possible experience.
‘It’s Time to Prioritize Mental Health in the Workplace’
Radisson Blu Cork proudly supports Suicide Prevention Day & World Mental Health Day and is dedicated to raising awareness for mental well-being. We’ve embraced the green ribbon as a symbol of hope, placing them throughout the hotel to encourage staff and guests alike to engage in this important conversation and priortise mental health conversations.
Housekeeping Appreciation Day
On September 17th, Radisson Blu Cork celebrated Housekeeping Appreciation Day, honouring our dedicated team whose hard work keeps the hotel immaculate and welcoming. As a token of gratitude for their commitment, management organized a special sitdown dinner, at which the team enjoyed an evening of delicious food and heartfelt recognition, highlighting their vital role in enhancing guest experiences. In addition to recognizing their contributions, this celebration encourages friendship, appreciation and unity as a team.
GASCHT Internships
Radisson Blu Cork is a proud quality partner of the GASCHT network, that connects over 80 leading tourism companies in Vorarlberg. This valued collaboration combines practical, hands-on learning in the workplace with exceptional theoretical training provided by GASCHT. This synergy promotes development of highly skilled professionals, prepared for the dynamic world of tourism.
Our partnership reflects a shared commitment to nurturing the next generation of tourism talent. The students we welcome are passionate and eager to learn and emerge as true brand ambassadors for the industry. With the expertise of external professionals and international collaborations, our students gain invaluable experience, enhancing their career prospects and contributing to our ongoing success. Together with GASCHT, we’re proud to help shape the future of tourism, empowering students to thrive in this fast-paced and exciting industry.
Promotions
Congratulations to Courtney Murray on her promotion to Leisure Centre & Spa Manager.
Courtney joined the team in April 2024 and has brought a wealth of knowledge & experience together with her unmatched people skills – she represents everything we strive to create with a wonderful work culture here at Radisson Blu Limerick. Courtney and her beloved Pierre are about to tie the know on 15th October and we wish them both a lifetime of happiness together.
HOTEL & SPA, LIMERICK
Long Service
In August 2024, we celebrated some amazing milestones of service:
• Brian Harrington – General Manager – 10 years at Radisson Blu Limerick.
• Gillian Deedigan – Deputy General Manager –5 years at Radisson Blu Limerick
• Daniel Moloney – Maintenance Assistant –10 years at Radisson Blu Limerick. What incredible achievements – we are so lucky to have such dedicated team members with us.
Manager of the Quarter
Team Appreciation & Awards
Employees of the Month are voted by the whole hotel team in Limerick. Every employee gets 2 votes to nominate a colleague who displays the iNUA values and shows their ‘Yes I Can’ Spirit every day. Congratulations to EOTM for May, Inna Sideova – Brasserie, and June, Marina Hedstrom – Front Office. Your hard work and dedication to the team does not go unnoticed, thank you!
ENGAGEMENT & EVENTS
We were delighted to acknowledge our marvelous teams, by celebrating Accommodation Day, with a summer party and an end of season bowling evening out. Great fun was had by the teams!
Congratulations to our recent Manager of the Quarter winners, in Q2 Gabriella Scerri – Bars, M&E Manager, and Q3 Paul Howard – Maintenance Manager.
Training & Development:
We are delighted to have 3 colleagues embarking on their continued development with us. Mattias, Paulina & Patrick start their supervisory course on October 3rd in partnership with LCETB. We are so proud of you and look forward to supporting you in bringing your learnings to life.
New arrival on the Paddocks Farm: We welcomed our newest furry friend to our Alpaca family on Friday 27th September at 07:44 am, weighing 15lbs 4 ounces – both mum and female newborn are thriving.
Achievements
Congratulations to Ashlynn Sweeney P&C Manager from Radisson Blu Hotel & Spa Limerick. Ashlynn has received a MSC in Human Resource Management, all the while Ashlynn was also studying for an internationally recognized IMI International Mediator qualification. Well done Ashlynn, we are very proud of your achievement and your time and dedication you give to the Radisson Blu Hotel & Spa Limerick!
Welcome Back
With summer over for 2024, it’s time to say adieu to our summer colleagues returning to University, or home after the busy season – see you next year or at Christmas! This means welcome back to our termtime teams! We hope you enjoyed your summers and are glad to have you back for the autumn/winter seasons.
Internal Promotions
Congratulations to Gavin Gillen, recently promoted to Assistant Food and Beverage Manager!
Gav joined us as an F&B assistant 7 years ago and has gone from strength to strength, working his way from assistant to Team leader then after a small hiatus with study returned with a drive, rising to Assistant Restaurant Manager, and undertaking the iNUA MDP Programme along with Fiach our Bar manager. Well done to both!
Appreciation
Massive congrats to Thomas who has been a stalwart of the Maintenance department for the last 10 years, the lads treated Tom, it was well deserved!
What’s been going on
Over the summer we hosted large events including Down Syndrome Ireland’s AGM and the Retired Nurses Association.
New Starts
Our new starter is actually an old hand here – welcome back Kay Bell, our Accommodation Manager, we have missed you, its great to have you back!
Employee Recognition
Huge well done to Kyle and Christopher who celebrated 3 years with us this year.
They are a pleasure to work with; and if anyone wants to see some of Kyle’s Football (That’s Soccer to all the GAA Heads out there) skills both Kyle and Tim Curran were on RTÉ recently training at Sligo Rovers. Up the Rovers!
Our Marketing Studio crew were on site recently filming a promotional video with a difference – showcasing the hard work going on behind the scenes to make an event special, our team may make it LOOK easy but that’s because they are the best in the business!
The Spa and Leisure Club have had a busy one with swimming lessons, facial events and PT sessions, eventually the Spa Team got to take a break for an afternoon to enjoy treatments and lunch at a local spa, we are glad you had fun but we have heard that the competition aren’t a patch on ourselves.
The Rest of the team had a well-deserved evening at The Belfy to say thank you for incredible hard work all summer.
Finally, THANK YOU ALL again for completing the Great Place to Work Survey! We look forward to reviewing your feedback and working to ensure we remain a Great Place to Work for all.
Summer Party
This year’s Summer Party was a huge success, thanks to the hard work and dedication of our team. It was a well-deserved break for all, allowing us to celebrate not just the season but also our collective efforts throughout the year.
Concerts – Coldplay & AC/DC
The Coldplay and AC/DC concerts brought thousands to Dublin, making it an exceptionally busy time for our hotel. Our team worked hard to ensure our guests had the best experience possible. A special thank you to everyone who worked long hours during these peak periods – your hard work made all the difference.
All Ireland Finals Season
The All-Ireland Finals are always a highlight of the Irish sporting calendar, and this year’s matches were no exception. With the influx of fans staying at the hotel, it was all handson deck, and our team rose to the occasion, ensuring that every guest enjoyed their stay during some of the busiest weekends of the year. Thank you to everyone for going above and beyond.
Employee of the Month
Our Employee of the Month awards celebrate the outstanding contributions of our team members. For June, Bruno Pinto in Front Office showed remarkable dedication to providing exceptional customer service. In July, Burak Becki in the Bar displayed incredible work ethic and team spirit. Their efforts and positive attitudes inspire all of us.
New Appointments
We’re thrilled to introduce our new colleagues, who have already shown immense dedication in their respective roles. Latifah has joined our People & Culture team from Mount Juliet Estate and brings a passion and dedication to support the team. In the Kitchen Caroline has joined us from Ariel House, and Enzo has brought talent and passion, while Aina has become a key player in Front Office. In Accommodation, Lacramioara, Pedro, and Maria have quickly become invaluable, and Maicon and Alec have made great strides in Food & Beverage. We look forward to achieving even more together.
Opt-In Initiative Update
As part of our commitment to sustainability and efficiency, the Opt-In Initiative encourages guests to choose whether they would like their rooms cleaned during their stay. This is a key component of our LEAN initiative and SMART operation, which aims to reduce waste, conserve resources, and streamline our operations. The success of this program is a direct result of the dedication of our housekeeping and front office teams. Thank you to everyone for your continued effort in making this initiative a success!
Mental Health Awareness
As part of the Mental Health Awareness Month the Tullamore Court Hotel changed the lighting out front to support the “See Change” green ribbon for mental health.
Special Visitors
Pictured are members of the Team in Tullamore meeting An Taoiseach Simon Harris during the recent Fine Gael Think In Conference which was hosted in the Tullamore Court Hotel in September. The whole team worked extremely hard throughout the visit from the Fine Gael party. The feedback received was exceptional with the hotel receiving a personal thank you letter from the Taoiseach.
Social Gathering
We had great fun at a recent staff night out organised by the social committee. We had an enjoyable and fun night out bowling with the team with some food and drinks afterward.
Awards & Recognition
Our well-deserved Employee of the Month for August was Lena Hulsmann. Lena works in our reservations department. See pictured our General Manager Philip O’Brien presenting Lena with her employee of the month cert.
We recently bid goodbye to our esteemed People and Culture Manager Yvonne Hutchinson, who is set to enjoy her retirement. We celebrated with a lovely going away party. The whole team will miss Yvonne hugely, and we would like to wish her the very best in her retirement and sincerely thank her for all the great work over the years.
Awards and Recognition
Congratulations to our most recent Employees of the Month, June - Ola Swist-Kucharczyk, July - Isolde Morrissey, and August Mohammed Gias Uddin.
Congratulations on your awards and thank you for your dedication and hard work in the Hibernian Hotel, from the whole team – these awards are testament to your loyalty and commitment.
Employee of the Quarter Q2
Farewell
After 15 years of service, we said a very fond farewell to Krysia Adamus our Assistant Accommodation Manager. Krysia has decided to return home to Poland and enjoy her well-earned retirement. We would like to extend our heartfelt thanks to Krysia for her hard work, dedication, loyalty and impeccable standards in looking after our guests on their visits to the hotel over the last fifteen years. Bon voyage Krysia and Dziękuję!
In Other News
We were delighted to celebrate the lovely news from Eva Carrigan in July of the safe arrival of baby Theodore. Congratulations to Eva!
Congratulations to Emil Abeysena, who was awarded Employee of the Quarter for Q2.
Emil stands out for his friendly manner, always has a smile on, offers super customer service and is always incredibly hard working and willing to help out. Well done Abeysena, for all your hard work.
Best of luck Brian!
Employee of the Quarter Q3
Congratulations to Stephen Murphy, our Q3 Employee of the Quarter. Stephen has been outstanding in the past few months, going over and above to help out at the Viaduct. He has an incredible attitude and was justly rewarded with Employee of the Quarter in Q3. Thanks again for all your hard work Stephen, it does not go unnoticed.
Team Viaduct send their congratulations to Brian Ryan, who is moving into a new role as General Manager in Fork & Wheel in Midleton. Best of luck with the launch Brian, and thanks for your leadership and hard work in The Viaduct. We are sure that Fork & Wheel will be a roaring success, thanks in no short supply to your attention to detail, loyalty and innovative mind!
We asked the team a couple of questions about their work and life, here are their replies!
Jose Fernando - Food & Beverage assistant
Q: Tell us about memorable interaction with our guests that you remember and told/tell friends outside Ariel House.
When I first started working at Ariel House back in 2021, I had no experience and was incredibly nervous. My very first guest reassured me, saying, “You will be fine. The next year will be very hard, but you will nail this, and you will remember this moment forever. This will be a lifetime experience.”
Their kindness and encouragement have stayed with me, and I often share this memorable moment with friends.
Q: What do you do to unwind after a busy breakfast Service
I truly enjoy walking listening to music, so instead of taking the bus home, I walk for about an hour and a half to my
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house. The scenic route along the canal is beautiful and allows me to unwind after a busy shift.
Emerson D Silva- Senior Receptionist
Q: 8 years working in Ariel House, that’s a long time! What has contributed to you staying so long?
The team and the environment. Overall Ariel House is a very good place to work!
Q: What’s your favourite breakfast dish, and why?
The Full Irish breakfast definitely, because of the quality and also because it is so different than we are used to having for breakfast in Brazil.
Nasteho Yassin HassanAccommodation assistant
Q: What’s your favourite hobby?
I like cooking, specially baking, I find it very relaxing, it helps me unwind.
Q: What you like mostly about Ariel House?
Definitely the people! All my colleagues are very nice, we are a close team.
Colleague Spotlight Veronika Markova – Accommodation Manager
What’s so special about the Hillgrove Hotel?
Our hotel is special because of its family atmosphere.
We offer a welcoming environment where guests of all ages, especially families with children, can relax and enjoy a variety of amenities.
The children’s faces light up when they first experience our family amenities, bunk beds in the rooms, gift bags for children.
Our team strives to make every guest feel at home.
What’s your favourite memory of the Hillgrove?
My favourite memory is when we hosted a special charity event for seniors at each Christmas and the entire staff came together to create an unforgettable holiday experience for the guests.
What’s your favourite thing to do in the area?
I love exploring the local nature trails and parks. The area offers beautiful landscapes and opportunities to connect with nature
What does the Hillgrove mean to you?
The hotel is like a second home to me. After so many years of working here, it has become a place where I’ve built strong relationships with my colleagues.
How long have you been working in the Hillgrove?
I have been working at the hotel for more 18 years, and during this time, I have seen it grow and evolve. It has been a rewarding journey, and I am proud to be part of such a dedicated team.
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A Sparkling Adventure in France!
Our Restaurant & Lounge Manager, Lucian Hagiu, recently had the honour of visiting the prestigious Bollinger and Ayala Champagne vineyards in France.
On the first day, Lucian explored Ayala’s historic cellars, where their exceptional champagne is aged to perfection. Later, Lucian and other representatives from Ireland, Spain, and Italy headed for an exclusive drink and tapas event at Bollinger.
Day two kicked off with an early start, as Lucian harvested grapes in the vineyards—an unforgettable experience followed by a nature-inspired lunch at one of Bollinger’s vineyard locations. “The food was cooked by a Michelin 2-star chef—it was an amazing experience!” he shared.
Lucian also participated in champagne-making training, including grape pressing. The day ended with a tour of Bollinger’s incredible 6 km underground cellar, where the rich history of vintage wine and champagne comes to life.
Reflecting on the experience, Lucian said, “I’m incredibly grateful to Garrett Power and Filip Margos for this opportunity. It was a fantastic learning experience and a great acknowledgment of the company’s dedication to growth and development.”
We’re thrilled to bring Lucian’s newfound expertise back to the restaurant. Stay tuned for exciting updates to our champagne selection, inspired by this extraordinary journey!
Hello There, I’m Jonathan Fearon the Executive Head Chef at the Springfield Hotel.
As a special treat, I’m delighted to share our coveted Buttermilk Scones recipe for you to recreate at home and enjoy with family and friends. This recipe makes 8 scones.
Ingredients
• 90 g unsalted butter (cold/cubed)
• 1 tsp baking powder
• 1 tsp baking soda
• 1/4 tsp salt
• 350 g self-raising flour (plus extra for dusting)
• 60 g caster sugar
• 1 tsp lemon juice
• 180 ml whole milk
• 1 tsp vanilla extract
• 1 egg beaten (to glaze)
Instructions
1. Preheat the oven to 220C/200C Fan/430F with a lined baking tray inside.
2. Pulse flour, salt, baking powder, and butter in a food processor until crumbly, then stir in sugar. (Or rub butter into the flour mixture by hand). Add lemon juice.
3. Warm the milk on the hob or in a microwave (not too hot) and mix in vanilla.
4. Make a well in the dry mixture, add the milk, and stir with a spatula. It may be wet initially but will dry out as you incorporate the liquid.
5. On a floured surface, gently fold the dough a few times until smooth (don’t overwork!).
6. Roll dough to 4cm thick and cut out scones with a 5cm cutter until the dough is used up.
7. Place scones on the preheated tray, brush with beaten egg to glaze, and bake for 10 minutes.
8. Allow to cool slightly and serve with clotted or fresh cream and jam, for a delicious homemade scone!
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Colleague Spotlights
We chatted to a couple of our wonderful team at The Keadeen.
Sharon Deegan, Conference & Banqueting Sales Manager
Sharon Deegan, Conference & Banqueting Manager at The Keadeen Hotel for over 11 years is a perfectionist when it comes to weddings & events in the hotel; “I take immense pride in helping couples create unforgettable wedding experiences. At The Keadeen. We focus on delivering exceptional service with attention to every detail, ensuring each couple’s vision comes to life. Our beautiful gardens provide a stunning backdrop for photos, and our versatile venues, including the intimate Garden Room, cater to various ceremony styles. We only host one wedding a day, guaranteeing personalized service and our undivided attention. The warmth and professionalism of our dedicated team make every wedding unique and memorable”.
Sean Renyolds | Head Gardener
Sean is dedicated to maintaining our beautiful gardens and grounds around the hotel; “As the Head Gardener at The Keadeen Hotel for the past 15 years, having followed in my father’s footsteps, I am very proud of the flourishing gardens here. Our awardwinning gardens offer a serene escape, with all flowers grown on-site in our poly tunnels. This allows us to provide fresh, vibrant blooms throughout the hotel, enhancing its beauty year-round. The gardens serve as a stunning backdrop for events and are often adorned with fresh floral arrangements. Being part of this tradition of cultivating and nurturing the gardens is a true labour of love.”
Colleague Spotlight Michael Oluwajimi Apesin – F&B Assistant, Brasserie
How long are you with the Fairways?
Four weeks now so still quite new
What made you choose the Fairways?
I know the Fairways Hotel from old, and had visited it before it was sold. After returning from University, I saw the hotel was recruiting and I know hospitality - I have hospitality experience so applied for a role and was successful!
How has your first four weeks been?
Honestly, it has been the best job I have experienced so far. The people are great here, very welcoming. The first few days I was shown what to do and now it’s almost like there was never a first day.
What is your favourite thing about the Fairways?
Both the guests and my colleagues. Everyone has been so friendly and its lovely been able to chat to guests.
Where is your favourite place to visit?
Any beach. I like the sound of the sea and the views or having a relaxing walk along the beach.
What do you like doing when you are not working?
I like playing music. I play the piano and have been playing it since I was 10.
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Hospitality Apprenticeship Week 30th September - 6th October
Let’s hear from Rebecca Sterrett our Front Office Manager who joined the team as Room Attendant in 2022 and most recently progressed to Front Office Manager where she is responsible for front office operations including management of a day team of 5 and collaboratively working alongside the night team to ensure a positive guest experience throughout.
Rebecca, talk us through your apprenticeship journey...
I transitioned to the Front Office Department as a receptionist in March 2022 and, to support my growth, I enrolled in a Level 2 Front of House Reception apprenticeship with Inspiro Learning. Before this, I worked in the accommodation department, but I was eager to advance into a customer-facing role. When the opportunity arose, I didn’t hesitate to take it.
Throughout the apprenticeship, I gained valuable insights into front office operations, from guest arrivals to post-stay follow-ups. In November 2023, I completed my NVQ, which aligned perfectly with my promotion to Front Office Assistant Manager that same month.
Although I briefly left the hotel in the summer, I returned in August 2024 as Front Office Manager when an exciting opportunity presented itself. I have since enrolled in the Level 3 Supervisory and Leadership NVQ with Inspiro Learning. While I’m still in the early stages of this course, I’m excited to deepen my leadership skills and enhance customer service within the department.
Why did you enrol in an apprenticeship?
I wanted to progress within the hotel and an apprenticeship gave me to opportunity to develop my skills to do so. I liked the convenience of working through Inspiro, as all the meetings were scheduled during working time, and although I had to commit to the completion of the modules, I had support from the course supervisor throughout.
What would you say to anyone considering completing an NVQ?
Definitely do it – I have progressed hugely in a short period, and although there have been other factors to my professional growth, the NVQs have given me the tools and knowledge to feel more confident in my role and I’m excited to continue my learning with Inspiro.
At voco Belfast we have access to a range of options such as F&B, Food Production, Professional cookery and Supervisory and Leadership to support your career journey with us.
If you too would like to explore learning & development opportunities available with Inspiro Learning please speak with your line manager or Hayley for further information & eligibility details.
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My Mentorship Journey: Sarah Coburn, Bar Manager
As a mentor to Lorcan Murtagh from The National Learning Network, I reflected on my career path and role in mentoring. My growth was shaped by exceptional leaders whose patience and commitment deeply influenced me. Their guidance inspired me to help others, fostering an environment where everyone can thrive.
Mentoring, for me, is about creating genuine connections with my team. I focus on understanding each person’s strengths, challenges, and goals, meeting them where they are to help them grow. My approach centres on patience, encouragement, and empowering individuals to recognize their potential and gain confidence in their abilities.
Skill development is a major focus of mine whether it’s teaching a specific aspect of hospitality or nurturing leadership qualities. I aim to ignite a sense of possibility in others, helping them realize the positive impact they can have on the industry. Watching my mentees grow personally and professionally is the most rewarding part of being a mentor.
Additionally, I work to challenge the traditional view of hospitality, emphasizing that success in this dynamic industry can coexist with a healthy work-life balance. I encourage my mentees to prioritize self-care alongside career goals because a happy, balanced employee not only delivers exceptional service but also leads more effectively. Building strong teams and nurturing talent in a positive, balanced environment is my passion.
As a mentor, my goal is simple: to inspire, guide, and empower the next generation of hospitality professionals. I want them to achieve their career goals while finding fulfilment and balance in their work. I hope my efforts contribute to the development of future leaders who will pass on the same inspiration to others.
In summary, building a successful hospitality career requires passion, adaptability, and a people-first approach. If you take care of your team, success will naturally follow. Be a leader, but more importantly, be the kind of leader you would want to follow. Pictured is Sarah with one of her mentees, Lorcan.
Meet some of our Gateway Team!
Sarah McGeeney
I’ve worked in hospitality for 12 years, including eight years at The Gateway, starting as a Food & Beverage (F&B) assistant and progressing through roles in F&B, Conference & Banqueting, Accommodation, and now Front Office. Throughout my career, my focus has always been on creating memorable experiences and going the extra mile for our guests. My goal is to achieve complete customer satisfaction, ensuring I’ve done everything possible. I instil this mindset in my team, motivating them to find solutions and provide exceptional service. Seeing my team embrace this approach and positively impact our guests deepens my passion for hospitality.
Rachel Martin
Rachel, a Digital & International Business graduate from DkIT, joined our team parttime while exploring a career in hospitality. She quickly developed a love for the industry and made the leap to pursue hospitality full-time. Rachel has supported various areas, including reception, reservations, and most recently, the Meetings & Events team. As a duty manager, she brings a strong desire for her team to excel in customer service, consistently delivering beyond guest expectations.
Lorcan Murtagh
Lorcan joined The Gateway with a passion for hospitality, a hardworking attitude, and a natural ability to connect with people. His warm smile and dedication make him a valuable member of our team. Supported by The National Learning Network, which focuses on empowering individuals through education and community experience, Lorcan has been with us since May, gaining new skills as an integral part of our F&B team. We’re fortunate to have him.
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Our Chef’s dessert recommendation from Radisson Athlone
Jack Flaherty, Senior Sous Chef, has shared his mouth-watering dessert specialty. Why not make it at home and post the results on Alkimii!
Jaffa Cake Cake
Ingredients:
• ¾ lb butter
• ¾ lb sugar
• ½ lb self-raising flour (sieved)
• ¼ lb cocoa (sieved)
• 2 orange zest
• 6 eggs
Method:
1. Beat butter & sugar until light & fluffy
2. Combine sieved cocoa & flour
3. Add flour mix & eggs in stages: 2 tbs flour then 1 egg while beating
4. Add orange zest
5. Place mixture in dariole moulds (makes 10)
6. Cook in preheated oven at 180 degrees for 15 – 20 minutes
7. Test centre with knife, when fully cooked remove from oven
8. Top with melted chocolate and orange zest before serving
9. ENJOY!!!
Paul
Howard,
Facility Manager, Radisson Blu Limerick
Paul joined the team here at The Radisson Blu Limerick Hotel in April of this year as Facility Manager. He has been a pillar of the team since his arrival, so much so that he won the Manager of the Quarter for Quarter 3 of 2024.
What do you enjoy most about the role since joining hospitality?
I love the diversity of the roll. No two days are the same, especially with so many events and different style conferences etc. coming through the doors.
Tell us about Paul outside of work?
I am a qualified strength and conditioning coach. I have worked with many teams at club and intercounty level. I am currently coaching my daughters under 12 Fermoy soccer club. Up the Rebels!!
Have you always worked in hospitality Paul? No, I started out as a maintenance technician in a social care setting. I was promoted to Supervisor and then 12 months later I was promoted to property and maintenance Manager with a sister property.
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Kevin Looney – Gardener
Kevin Looney joined us post the COVID-19 pandemic in April 2022. He is the only gardener for the 8 acres of forest, parking lots, and garden areas on the property, no easy task!
“It wasn’t the career I originally intended to pursue as I graduated with an Engineering Degree as I was a machine operator from my days of growing up on a farm. During the recession my father started gardening, and I took an interest and followed suit from there and now I love gardening”.
Kevin took his job personally and won’t accept anything less than perfection. This at the time was exactly what was needed with the grounds requiring a lot of care following the Covid-19 impact. After assessing the several overgrown areas, Kevin set out restoring the land back to its beauty. He cleared the areas of overgrown shrubs, briars, and weeds, transforming them into useful grassy spaces.
“The first thing you notice when you arrive is the gardens”. Overgrown vegetation was obstructing footpaths, so Kevin elected to cut back trees and foliage along the driveway to create a safe public footpath and improve streetlight visibility.
Kevin is proud of his well-kept gardens, receiving high praise from guests, photographers, and wedding couples who spend a lot of time creating memories in the grounds.
Jeremy Bogner & Felix Wilfinger –GASCHT Internship
Felix and Jeremy are students at the Austrian GASCHT Hospitality College. These gentlemen decided to work overseas during their academic career as GASCHT offers opportunities to work abroad to gain hospitality skills from various perspectives. We were pleased to host these students for the autumn term as a partner of GASCHT. During their in-house stay with us, our lovely Mary welcomed them with a tour of the hotel, including their rooms. Felix worked in a hybrid role, initially in reservations, then the front desk, while Jeremy was assigned to the kitchen brigade.
Both were impressed by the Irish people’s friendliness right away, and felt very welcomed by the team, which is important in providing a healthy and positive work environment for all, improving productivity, engagement, and ultimately creating an enjoyable experience. In their free time, they took frequent trips to several of Ireland’s scenic destinations, including Killarney and the Ring of Kerry Tour. They described the vast mountainous countryside as being remarkably similar to the nature and wildlife back in Austria. They immensely enjoyed Cork City’s local attractions and nightlife also.
We loved having these aspiring hospitality professionals join us; we hope to see them again soon. Felix and Jeremy, thank you for everything! Slán libh!
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We quizzed some of our colleagues on their roles, their dreams, and the good, bad and ugly bits of working in hospitality.
Name: Adrian Drozd, Front Office Manager
Industry Years: 10
Favourite Drink & Meal: Coffee / Homemade spaghetti carbonara
At the age of 5 what did you want to be when you grew up?
A truck driver. While I didn’t end up becoming one, the love for driving stayed with me. I still enjoy getting behind the wheel, especially for long-distance trips. There’s a sense of freedom and calm that come with the road that I’ve never outgrown.
What was your first ever job?
My first job was as a basic worker on a construction site back in Poland, before I started university. It was a bit of a misfit to me and I struggled a lot – it was physically demanding and not quite in line with my interests or strengths. But it did teach me some valuable lessons about hard work and perseverance, even when things aren’t a perfect fit. It was definitely a challenging experience, but one I’m glad I went through.
What attracted you to Hospitality?
Honestly, there’s no big story. I came to Ireland for summer holidays, looking for a job to support myself as a student. I ended up at the Radisson Blu Hotel & Spa in Sligo, and that’s where my journey in hospitality began.
Where did you start off?
I started in housekeeping as a room attendant,
then moved to the restaurant, worked briefly as a night porter, and eventually became part of the Front Office. That’s where I found my place, aligning with my skills and advancing my hospitality career.
Where do you see yourself in 10 years?
That’s a tough question. Ten years ago, I never saw myself as a manager. I’m drawn to high standards and details, so I could see myself as a brand quality auditor or working at a corporate level, supporting hotel performance, training teams, or managing finances. There are many possibilities.
Tell me about your best ever day in Hospitality…
Instead of looking back on the best days, I’m focused on the future. My best day in hospitality is just around the corner. I am currently helping coordinate the migration to a new property management system. Seeing this project successfully completed will be an incredible achievement for me.
And your worst?
I don’t see days as ‘bad,’ just as challenges. No matter how tough, there’s always a way to approach it with the right mindset and find solutions. Difficult days offer valuable lessons and opportunities for growth
What was your biggest save?
In the front office, it’s the critical moments, like system outages, that test us. But it’s not about how ‘I’ handle it, it’s about how ‘we’ work together as a team. Having the right people around you makes all the difference in overcoming challenges
Any advice for someone looking to start a career in Hospitality?
Absolutely! My advice is to dream big and set goals, no matter how small. Respect everyone’s role, as collaboration is key to success in hospitality. Stay open to learning and building relationships, and you’ll find your path in this dynamic field.
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Name: Gavin Gillen, Assistant F&B Manager
Industry Years: 11
Favourite Drink / Meal: Pint of Guinness and when out – 1kg
Tomahawk steak for 2 from Coach Lane; When in – Shepherd’s Pie
At the age of 5 what did you want to be when you grew up?
A Garda
What was your first EVER job? F&B assistant
What attracted you to Hospitality?
Working with people was a major attraction, also I am very active so enjoyed working in a fast-paced environment.
Where did you start off?
At 17, working breakfast shifts at summertime in the Clayton, Sligo.
Where do you see yourself in 10 years?
Ideally still working in hospitality, hopefully at a higher level. Very hard to know!
Tell me about your best ever day in Hospitality?
Very difficult to pick one day, maybe the day I met my girlfriend roughly 4 years ago.. despite the cliché!
And your worst?
One morning, I was running breakfast when a group of non-residents complained about the service. The hotel was full, and with many late arrivals, the buffet quickly depleted. It was probably the most I’ve ever been given out to by any guest!
Can you think of any funny stories from your time in the industry?
Years ago, a guest mentioned their steak seemed cooked from frozen, so I asked a senior colleague
at the time to handle it. He simply said, ‘Oh no... it’s not frozen!’ in a way that was absolutely hilarious. I still laugh about it with him, though I’m sure the guest didn’t find it funny.
What was your biggest save? Tell me when you have rescued a situation and how you did it
A few times, Afternoon Tea bookings slipped through the cracks, but we always accommodate them with no issue, even if they had to wait with tea or coffee in the bar while we set the table.
Any advice for someone looking to start a career in Hospitality?
Hotels are dynamic places to work, great for starting out or settling into a role. For young people, it’s a great way to develop social skills and learn to read body language, which is useful in any situation, not just at work.
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Let’s meet some of the amazing Dublin One team, who keep the wheels turning in the hotel!
Aine Mulvey –Receptionist
Since joining Dublin One Hotel in February, Áine has quickly become an integral part of the reception team. With her warm and friendly personality, Áine goes above and beyond to ensure every guest feels welcomed and cared for. Guests regularly rave about her helpfulness in their TripAdvisor reviews, and her dedication hasn’t gone unnoticed by her colleagues either.
anyone starting out in hospitality is to never lose sight of the fact that it’s all about people. Whether you’re serving guests or working alongside colleagues, it’s that genuine care for others that makes all the difference.”
German Troglia –Accounts Assistant
German joined the Dublin One Hotel team a year ago, and since then, he has become an essential part of our operation. Originally from Argentina, German brings over 10 years of accounting experience to the table. He’s the kind of person who always does his job with a smile and is more than happy to lend a helping hand whenever needed. Though he works behind the scenes, his positive energy and dedication are felt throughout the team, making him a valued and much-appreciated colleague. We decided to ask him what his favourite part of his job is.
At this year’s summer BBQ, Áine was crowned the “Captain America” of the team for her incredible work ethic, integrity, and commitment to her role. She truly embodies the spirit of hospitality and is a shining example of what makes our team great! So, we asked our Captain America what advice she would give to anyone starting their career in hospitality. Here is what she had to say:
“You have to love people. Most of my career has been in sales and retail, and at first, I thought it was all about the product, especially luxury products. But at the end of the day, what we’re really offering is an experience. My advice to
“My favourite part of the job is the opportunity to learn and grow professionally. When I started working as an accountant in Ireland, I wasn’t very familiar with the Irish accounting practices. Every day has been a learning experience, and I’ve gained so much knowledge about the Irish financial system. It’s been an exciting journey of growth, and I look forward to continuing to develop my skills.”
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Colleague Spotlight
We sat down with Tammy to chat abour all things Tullamore and hospitality, here’s what she had to say!
Name: Tammy O’Neill
Role: F&B Assistant, Brasserie
How long are you part of the Team here in the Tullamore Court Hotel?
the coming years ahead here in the Tullamore Court Hotel. I will continue to work hard to ensure that I might be considered for other roles and training courses moving forward.
What are some of your best memories to date in your role in the Tullamore Court Hotel?
I have been part of the team here in Tullamore for a little over two years now.
What attracted you to the hospitality sector and the hotel itself?
I always had an interest in hospitality and being from the town always liked attending different family functions in the Tullamore Court Hotel.
What do you like most about working in the Brasserie?
I love the fast pace and diverse nature of my role. I love chatting and meeting the customers as they come through into the Brassiere in the mornings and afternoons.
Where do you see your career going in the future?
I would like to work my way up the ladder over the coming years ahead. I am only 21 years old but have learned so much in the past couple of years. I would love to grab any further opportunities which may arise over
My first day in the job was an exciting one and is still one of my best memories to date. I really enjoyed meeting the Taoiseach a few weeks back when the Fine Gael party were here onsite. He was very friendly and easy to talk to.
What is your favourite thing about the Tullamore Court Hotel?
There is a really united team in the Tullamore Court Hotel. We all look out for each other and support each other when and where we can. I really appreciate the support of my team mates on a daily and weekly basis.
What is your favourite thing about Tullamore?
I live in the town myself so I can say that it is a really welcoming town with really friendly people. I love Tullamore.
What do you like to do in your spare time when you are not working?
I love meeting up with my friends for coffee and going to the gym.
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Cara Barnaville, Food &
Beverage
Assistant – celebrity meeting
A calendar highlight for Hibernian is The Cat Laughs Comedy Festival, it’s always very popular in Kilkenny, we love the hype it brings and of course the comedians, one of our favourites is Tommy Tiernan, pictured here with Cara, our Food & Beverage assistant, who is a big fan.
Liam Donnelly, Bar Supervisor
How did you get into the hospitality industry?
I started working in a restaurant in my hometown of Clonmel, Co. Tipperary several years ago and then moved to hotels as I wanted to gain more experience working in bars. I joined the Kilkenny Hibernian Hotel about 2 and half years ago as a Bar Supervisor. The thing I enjoy the most about the hospitality industry is how it’s a team effort and none of this can get done with only one pair of hands.
What do you do to relax outside work?
I work evening shifts, and I like to keep active so I either go to the gym or go for a run before work, I find it’s a good way for me to switch off from everything else.
What does the future look like for you?
In terms of the future, I’m always open to different opportunities but I can see myself progressing further in the hospitality industry.
Caitlin McKnight, Food & Beverage Supervisor
What bought you to this industry?
Both my Mum & Dad have worked in hospitality, so I began helping out in my Dad`s restaurant when I was about 14, Mum was a General Manager in a hotel, so I began working there as I had the opportunity to work in larger F&B departments and learn more. I worked in the restaurant, bar and conference and banqueting before joining the Hibernian Hotel 3 years ago.
What do you enjoy most about working with your colleagues?
We are very close like a family, and you can always rely on each other for help, support and having the few crazy moments of fun with the team.
As a kid what did you want to be when you grew up?
A fashion designer.
If you were to give your younger self some advice, what would it be?
Well-chosen friends will become friends for life.
Saoirse Byrne, Food & Beverage Assistant
What do you enjoy most about the role?
I have just joined the team about a month ago, I love engaging with the customers but also being able to have the craic with the rest of the team, I enjoy the balance of looking after the guests and having the fun.
Ger O Reilly, Bartender – recommends Old Fashioned Refashioned Cocktail
• Bulleit Whiskey 50mls
• Sugar Syrup 10 mls
• Maple Syrup 15mls
• 2 Dashes Bitters
• Top with Sprite
I start by adding the Whiskey, both syrups and the bitters to my mixing glass. I then add a few ice cubes and quickly stir for 15 seconds. The already chilled Whiskey glass is then iced, and my cocktail can be strained into the glass. As a garnish, orange peel is squeezed over the cocktail and rubbed around the rim of the glass. I then finish it off by smoking the Old Fashioned with apple chips. Now simply enjoy.
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Pumpkin
soup with a hint of spookiness…
The team at the Viaduct have selected their favourite seasonal recipe for upcoming Hallowe’en season, Pumpkin Soup!
Why not give this a try and upload your photos to Alkimii!
Spooky Pumpkin Soup
Ingredients:
• 1.2kg of pumpkin (or butternut squash) unpeeled weight
• 1 onion, diced
• 2 garlic cloves, diced
• 750ml of vegetable/ chicken stock
• 250ml water
• Pinch of Salt & pepper
• Optional Spice – 1 tsp cumin & 1 tsp garam masala
• Optional – Chilli Flakes
To finish:
• 125ml cream or natural yoghurt (optional)
1. Cut the pumpkin into approx. 4cm chunks, omitting the skin & seeds
2. Place the pumpkin, onion, garlic, stock & water into a pot. (The water won’t cover all the pumpkin).
3. Bring to a boil uncovered, then reduce heat and let simmer until pumpkin is tender- roughly about 10 mins.
4. Remove from the heat and blend until smooth.
5. Season to taste with salt & pepper & pour the cream/yoghurt on top to create a spooky spiderweb, and of course enjoy!
6. ENJOY!!!
EMPLOYEE ASSISTANCE PROGRAMME
FREE CONFIDENTIAL COUNSELLING & ADVISORY SERVICE
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How to register on Spectrum Life:
1. Visit the website https://spectrumlife.benefithub.com/
2. Select the person icon on top right hand corner, and click on “Sign In”
3. Enter your details to register (Be sure to choose Ireland as your country to access the relevant deals)
4. You will then receive a confirmation email from Benefithub <member.registration@ benefithub.com>
5. Continue to login and follow the instructions on the website for any deals you wish to avail of.
