GUIDE TO SERVICES
Emergency Assistance
Many individuals and families first come to ICS in crisis, looking for help to meet acute basic needs.
FOOD BANKS
Providing pathways leading to more stable and self-sufficient lives
icstucson.org • 520-297-6049
Paths to Self-Sufficiency
Once acute needs are met, ICS builds long-range solutions taking clients from crisis to sustainability.
WORKFORCE DEVELOPMENT
Expert staff and volunteers work one-on-one with clients through every step of the job search process.
SINGLE MOM SCHOLARS
Financial assistance, practical services, and a peer community for single moms earning college degrees.
GETTING AHEAD
A 16-week, 50 hour course to explore solutions and build resources leading to financial stability.
BRIDGES FINANCIAL MANAGEMENT
A 10-week course where participants work with financial experts to create their financial future story.
Healthy Aging at Home
With support from ICS Senior Services, older and disabled adults can continue to live independently in their own homes, without the need for institutional care.
TRANSPORTATION
ICS distributes pantry staples, fresh produce, bread, meat, pet food, and more at 15 locations around Tucson. Bring a picture ID showing Pima County residence.
FREE PRODUCE GIVEAWAYS
Held weekly November–May to distribute rescued produce and bread. No registration or ID required.
EMERGENCY FINANCIAL ASSISTANCE
Case managers work with clients in need of supports, including:
• Rent & mortgage assistance to prevent eviction
• Utility payments to prevent shut-off
• Gas vouchers to get to work
• Back-to-work expenses such as IDs, clothing, & uniforms
Volunteer Opportunities
People who volunteer in the community gain purpose and selfconfidence, relieve stress, stay active, learn new skills, and enjoy friendship and social opportunities.
Rides to medical appointments and grocery shopping.
MOBILE MEALS
Volunteers deliver meals once a week.
WELLNESS CHECKS
Regular morning phone calls to check on recipients’ welfare.
FRIENDLY PHONING
Phone calls providing conversation and social interaction.
FRIENDLY VISITING
In-person visits for conversation and social interaction.
HOME REPAIR
Volunteers do minor home repairs or light yard work such as weeding and pruning.
BUSINESS HELP
Help to sort and read mail, pay bills, balance bank accounts, or organize personal papers.
Alex's Pathway to Self-Sufficiency
Clients like Alex can keep progressing toward self-sufficiency with training from ICS's Bridges Financial Management course. This 10-week workshop series covers topics key to building a financial foundation, with coaching from local financial experts. PAVED
STAFF WORKING
When a person is living in crisis, there is no one-step solution. Moving from crisis to stability, then becoming self-sufficient, is a process that takes time and the kind of support ICS donors and volunteers provide. ICS programs deliver assistance and guidance for every step.
CRISIS
Alex was homeless and unemployed. He didn't have the documents needed to prove his identity or U.S. citizenship to an employer.
CLIENT INTAKE
Alex came to the ICS Workforce Development Center in November 2023. After the intake process, staff helped him order and pay for a replacement birth certificate so he could apply for work.
FOOD BANK
Alex met a basic need with help from ICS food banks for as long as he needed it—there is no time limit.
EMERGENCY FINANCIAL ASSISTANCE
Emergency Financial Assistance from ICS helped with rent and utilities so he could be housed.
WORKFORCE DEVELOPMENT
WFD staff and volunteers worked with Alex to update his resume and apply for jobs. He was hired as a temp worker with a staffing company, bringing some income and work experience.
FROM JOB TO CAREER
While working as a temp, Alex continued visiting the Workforce Development Center to search for permanent work. In March 2024 he was hired by Intel as a full-time employee with benefits.
NEXT STEPS
EMERGENCY FINANCIAL ASSISTANCE
RENTAL/MORTGAGE ASSISTANCE
A one-time rental or mortgage assistance program that prevents an eviction or foreclosure of a client from their home.
▶ Must reside in Pima County.
▶ Must meet income requirements.
▶ Can only receive assistance once in a 12-month period.
▶ Rent or mortgage payments must be past due.
UTILITY ASSISTANCE
A one-time utility assistance program to help prevent disconnection or termination of utilities in a client’s home.
▶ Must reside in Pima County.
▶ Must meet income requirements.
▶ Can only receive assistance once in a 12-month period.
MINOR CAR REPAIRS
▶ Assistance with deposits is also available.
A one-time assistance with a car repair to assist clients with the ability to travel to and from work.
▶ Must reside in Pima County.
▶ Must meet income requirements.
▶ Vehicle must have valid registration and provide verification.
▶ Must have a valid driver’s license.
IDs & BIRTH CERTIFICATES
▶ Some grants have income requirements.
▶ Car repair shop is willing to accept a check.
Assistance to help clients obtain their ID or birth certificate to access social services or employment services.
▶ Must reside in Pima County.
▶ Assistance is limited to 3x a year.
▶ Birth Certificates from states other than Arizona have different requirements and processing times.
EMERGENCY FINANCIAL ASSISTANCE
GAS CARDS
Assistance with a fuel-only gift card.
▶ Must reside in Pima County.
▶ Assistance is limited to 1X a month up to 3X a year.
BUS PASSES
Assistance with a monthly bus pass.
▶ Must reside in Pima County.
▶ Assistance is limited to 3X a year.
EYE GLASSES
Referral for eye exam and pair of glasses through National Eye & Ear.
▶ Must reside in Pima County.
▶ Assistance limited to once a year.
PRESCRIPTIONS
Assistance with costs associated with medication.
▶ Must reside in Pima County.
▶ Assistance limited to once a year.
▶ Pharmacy must be willing to verify the costs of medication and willing to accept a check.
COORDINATED ENTRY
How to Apply
Assistance is first come, first served, with limited availability each day. This is a very competitive process, with many applicants trying at once, so it can take several attempts to get through.
Applications accepted Monday–Thursday when funds are available.
Apply by Phone
Phones open at 9 a.m. sharp!
• Call 520-297-6049.
• Press 3 for Financial Assistance.
Apply Online
Online form opens at 8:45 a.m.!
• Go to icstucson.org.
• From the menu at the top of the screen select Get Help > Emergency Financial Assistance Intake Form.
• If you are successful, check inbox for confirmation email explaining next steps.
Coordinated Entry is a program of the Tucson Pima Collaboration to End Homelessness. It is an intake system for people experiencing homelessness, or at imminent risk of homelessness, to get the help they need. Housing services are accessed through a single assessment which is completed at any local Community Access Point. ICS is a Community Access Point to complete the housing assessment.
WORKFORCE DEVELOPMENT
Expert staff and volunteers provide one-onone support and coaching. We work with clients to identify opportunities and navigate the employment application process.
All services are free. Visit our website or call to schedule an appointment.
MAKE AN APPOINTMENT
Three
HOW WE CAN HELP
• Job readiness
• Online job searches
• Resume creation
• Cover letter writing
• Building soft skills
• Interview practice with feedback
• Career planning and goal setting
LOCATIONS
Northwest Workforce Development Center 2820 W. Ina Road (520) 526-9320
Monday–Thursday 9:00 a.m.–4:00 p.m. Friday 9:00 a.m.-12:00 p.m.
Central Workforce Development Center 122 N. Craycroft Road (520) 526-9314
Monday–Thursday 9:00 a.m.–4:00 p.m. Friday 9:00 a.m.-12:00 p.m.
SINGLE MOM SCHOLARS
REQUIREMENTS
• Reside in Pima County
• Have at least one child living with you that is 11 years old or younger
• Have an adjusted gross income at or below 150% of the poverty level
• Be legally single or divorced
• Be enrolled in an accredited college or university working on an associates or bachelor’s degree
• Maintain a minimum GPA of 2.5 or higher
• Be enrolled in at least 9 credit hours a semester
• Attend once a month scholar community meetings
LEARN MORE / APPLY
GETTING AHEAD
REQUIREMENTS
The 50-hour Getting Ahead program meets once a week for 14 weeks, with a final celebration in the 15th week.
People experiencing poverty who are committed to make a change are encouraged to apply.
IT’S FREE! Participants are compensated for their time.
LEARN MORE / APPLY
Getting Ahead offers a supportive environment to explore solutions and build resources to help participants become more financially stable.
Next program start date TBD Thursdays, 5:30–8:30 p.m.
OUTCOMES
Past Getting Ahead participants have:
• Earned GEDs and started college
• Found employment
• Launched businesses
• Improved their health
• Gained hope
Visit our website: icstucson.org/getting-ahead
Contact Maryann Moulinet, Self-Sufficiency Program Manager 520-477-0272
icstucson.org 520-297-6049 providing pathways leading to more stable and selfsufficient lives
A free, intensive 10-week workshop series where partcipant “investors’ work with mentors and financial experts to create their financial future story. Visit for more info:
WHAT YOU WILL LEARN:
• Getting Organized
• Learning Where Your Money Goes
• Why Some People Pay Higher Interest
Presented in partnership with Pima County Ending Poverty Now and local banking institutions.
• Credit Reports and Repair
• Borrowing and Saving
• Bankruptcy and Financial Predators
• Renting or Owning a Home
LEARN MORE / ENROLL
Visit the Bridges Financial Course page on our website icstucson.org.
Call 520-477-0272 to secure your spot in the course!
icstucson.org providing pathways leading to more stable and selfsufficient lives
SENIOR SERVICES
SUPPORTING HEALTHY AGING AT HOME
ICS offers services in three areas that help older and disabled adults live independently in their own homes, without the need for institutional care.
Food
Mobile Meals* (fresh or frozen meals)
Volunteers deliver fresh, nutritious meals at lunchtime every weekday, along with the option of a second meal to eat for dinner. Serving Northwest Tucson, Oro Valley, and Marana. **
Food Box Delivery
Boxes of fresh food and pantry staples delivered once a month to older or disabled ICS clients.
Transportation
Grocery Shopping with a Client
Transportation volunteers use their own vehicle to drive recipient to the grocery store. **
Medical Appointments
Transportation volunteers use their own vehicle to drive recipient to medical appointments. **
ICS Help at Home
Wellness Checks
Regular morning phone calls to check on recipients’ welfare.
Friendly Phoning
Weekly 30-minute phone calls providing conversation and social interaction.
Friendly Visiting
Weekly in-home visits providing vital social contact while chatting, reading aloud, playing card or board games, watching television, etc.
Minor Home Repair Volunteers do minor home repairs. Labor is free; recipients pay only for materials. **
Light Yard Work
Scan the QR code for information.
Grocery Shopping for a Client
Transportation volunteers shop using a list and method of payment provided by the recipient. Groceries are delivered to the recipient’s home. **
An in-home evaluation and a 6-month re-evaluation is needed for participation in some programs.
Volunteers perform light yard work such as weed clearing and some debris removal. Only available in certain zipcodes and at certain times of the year. **
Business Help
Help to sort and read mail, pay bills, balance a checkbook, or organize personal papers.
*Snap payment option.
** Recipients must provide proof of income.
How to Become an ICS Volunteer
It’s easy!
1. Sign up for a volunteer orientation session, either virtual or in person. Use this QR code to register.
2. Complete the volunteer application, background check, and two references. Details are provided following the orientation session.
3. Read the ICS Volunteer Handbook.
4. Receive on-the-job training once you are matched with a volunteer position.
Questions?
Contact the Volunteer Program: volunteer@icstucson.org or 520-297-6049
Why Volunteer?
MAKE A DIFFERENCE Help ICS to serve more than 60,000 people every year.
BUILD THE COMMUNITY Strengthening individuals leads to a stronger, healthier community.
ADDRESS STRESS Volunteering reduces stress and increases positive, relaxed feelings by releasing dopamine.
LIVE PURPOSEFULLY Experience a natural sense of accomplishment, pride, and life satisfaction.
LEARN Develop skills and use talents and abilities in new ways.
MEET PEOPLE Enjoy getting to know others who love to help.
FIND FUN & FULFILLMENT Explore interests, passions, and hobbies, participate in community events, and tackle interesting challenges with creative problem solving.
What ICS Volunteers Do
ICS has 45 different volunteer jobs! Here is a sampling.
ADMINISTRATIVE: Front desk reception; phone support for clients requesting services or information
SENIOR SERVICES: Drive participants to medical appts. and errands; phone for daily wellness checks or weekly friendly chats; deliver mobile meals or food boxes to homebound clients
COMMUNITY OUTREACH: Represent ICS at community events and share information about programs and services
FOOD BANKS: Prepare food boxes and bags; load food in client vehicles; pick up donated food from grocery stores
SELF-SUFFICIENCY: Help clients create resumes and fill out job applications; rehearse job interview skills; supervise children while their mothers attend Single Mom Scholars
