I recently returned from a brief but impactful trip to London, where I had the privilege of witnessing first-hand the incredible work done by Mike Hurst, our Director for the UK and Global Director of IFPO. Over the last four years, Mike's dedication to our mission has been nothing short of remarkable.
One of the highlights of my visit was attending the IFPO reception at the House of Lords, an event that Mike organized single-handedly. The reception, hosted in the presence of Baroness (Lady) Harris, brought together around 60 attendees, including IFPO supporters, graduates, students, and members. The atmosphere was vibrant and filled with enthusiasm, reflecting the strong community that Mike has fostered.
Mike's commitment and ability to engage with diverse stakeholders have truly set a standard for excellence within our organization. His leadership has inspired many, and I believe it serves as a model for all our regions.
IFPO Ireland
I would like to take this opportunity to highlight the outstanding achievements of IFPO Ireland. The efforts put forth by our team in offering the Certified Protection Officer (CPO) program have been commendable. I am thrilled to share that we have recently recognized our 100th CPO graduate, a milestone that is a testament to the hard work and dedication of everyone involved.
Additionally, we are seeing a significant increase in CSSM numbers, and this success can be directly attributed to the unwavering commitment of our IFPO Ireland Advisors. Your dedication to academic excellence and professional development has made a considerable impact on our community.
I will be traveling to Dublin in March and look forward to meeting some of our graduates, advisors, and members in person. This will be a wonderful opportunity to discuss our progress, share insights, and celebrate our collective achievements.
Thank you all for your ongoing efforts. Your hard work is making a real difference, and together, we are building a strong foundation for the future.
IFPO Menasa
I want to take a moment to recognize the exceptional contributions of Nadeem Iqbal and his team. Their efforts in this region have truly soared, and itís evident that their hard work is making a significant impact on the IFPOís mission and goals in the Middle East.
Nadeemís unwavering dedication and stamina towards advancing IFPO objectives have not gone unnoticed. He has successfully built a robust infrastructure of support, creating a reliable network of representatives that report to him, which has greatly enhanced our operations and outreach.
Moreover, Nadeemís global contributions to IFPO are invaluable. His ability to design and produce outstanding PowerPoint presentations, lesson plans, and a variety of educational tools demonstrates his commitment to fostering knowledge and skill development within our community.
Nadeem is undoubtedly a treasured asset to the IFPO, and I am grateful for the continued excellence and innovation he brings to our organization.
Thank you, Nadeem, for your hard work and leadership. It is individuals like you who empower us to reach new heights.
Thank you to each of you for your continued efforts and contributions. Your hard work does not go unnoticed, and it is essential as we strive to achieve our goals together. Let's continue to support one another and build on the successes we've seen.
How Do We Evaluate Knowledge, Skills,
and Abilities (KSAs)?
Erik D. Erikson, CPO, CSSM, CPOI
Understanding and accurately evaluating a personís knowledge, skills, and abilities (KSAs) is critical for identifying strengths, uncovering areas for improvement, and making informed decisions in education, hiring, or professional development. Letís explore how these evaluations can be approached effectively.
Evaluating Knowledge
Knowledge evaluation focuses on understanding and retention of information. Various methods help assess different levels of comprehension:
Written Tests and Exams: Multiple-choice, essays, true/false questions, and short answers are traditional yet effective ways to measure recall and understanding in specific areas.
Oral Examinations: These allow individuals to articulate their knowledge, respond to questions spontaneously, and defend their ideas, which can reveal critical thinking skills.
Practical Assessments: In fields requiring application, such as science or the arts, hands-on evaluations (e.g., lab work, demonstrations) show how well someone translates knowledge into action.
Portfolios: A comprehensive collection of work, such as projects, reports, or presentations, gives a broader perspective of learning over time.
Self-Assessment: Asking individuals to evaluate their own knowledge helps highlight their self-awareness and areas they believe need improvement.
Using multiple evaluation methods ensures a more holistic understanding of an individualís grasp of a subject.
How Do We Evaluate Knowledge, Skills, and Abilities (KSAs)?
Evaluating Skills
Skills determine how well a person performs specific tasks, whether technical, creative, or interpersonal. Hereís how they can be assessed:
Observation: Watching someone complete a task provides immediate insight into their capabilities and how they adapt to challenges.
Performance Assessments: Structured tasks, like coding tests, troubleshooting exercises, or simulations, directly evaluate skills in action.
Portfolios: Work samples, whether design pieces, written reports, or project summaries, showcase tangible evidence of an individualís skills.
360-Degree Feedback: Insights from colleagues, supervisors, and even subordinates offer a well-rounded view of a personís competencies in collaborative and leadership contexts.
Certifications: Professional credentials validate specific skill sets and serve as benchmarks of expertise.
A combination of direct observation and structured assessments often provides the clearest picture of skill proficiency.
How Do We Evaluate Knowledge, Skills, and Abilities (KSAs)?
Evaluating Abilities
Abilities reflect an individualís potential, adaptability, and capacity to handle complex challenges. To assess abilities effectively, evaluators rely on:
Simulations and Role-playing: These scenarios replicate real-world situations to gauge problem-solving, decision-making, and adaptability.
Structured Interviews: Through targeted questions, evaluators explore an individualís reasoning, creativity, and leadership potential.
Standardized Tests: Designed to objectively measure specific aptitudes, these tests can provide consistent insights into a personís abilities.
Portfolios and Certifications: Like with skills, these tools highlight past achievements and indicate an individualís capability to tackle future challenges.
Learning Progress: Tracking an individualís growth over time in training programs or workshops reflects their ability to acquire new knowledge and skills.
Using diverse methods ensures a fair assessment of not only what a person can do but also their potential to grow.
Why Are Diverse Methods Important?
Each approachówhether itís an exam, a portfolio review, or a role-play exerciseóhas its strengths and limitations. Combining multiple methods allows for a more balanced, nuanced view of an individualís KSAs. For instance, pairing a written test with a practical assessment can reveal both theoretical understanding and real-world application.
When used thoughtfully, these evaluations provide valuable insights, helping individuals grow and succeed while supporting organizations in making better decisions.
IFPO Recognized at the 2024 Security & Fire Excellence Awards
The 2024 Security & Fire Excellence Awards took place on December 2 at the JW Marriott Grosvenor House in London, celebrating innovation, leadership, and exceptional performance across the fire and security sectors. With over 1,000 professionals in attendance, the event highlighted some of the most impactful contributions shaping the industry.
The International Foundation for Protection Officers (IFPO) achieved notable recognition at the event. Sandi Davies, IFPOís CEO, presented one of the eveningís awards, underscoring IFPO's ongoing commitment to professional development within the security field.
In a proud moment for the organization, IFPO was honored with the Security Innovation Program Award, acknowledging its innovative efforts to enhance security training and education.
Furthermore, The Security Circle Podcast, curated and hosted by Yolanda (Yoyo) Hamblen, a senior information security professional and IFPO UK & Ireland Board Member, won a silver award. Reflecting on the podcastís success, Mike Hurst, Director ñ IFPO UK, shared:
ìIn two years, the IFPO UK podcast, The Security Circle, has established itself as a major thought leader in security with guests from across the world. Curated and hosted by Yolanda (Yoyo) Hamblen, a senior information security professional, the podcast achieved a milestone, reaching its 100th episode and is in the top 22% of weekly podcast downloads. To cap an amazing year, The Security Circle won a silver award in the Security & Fire Excellence Awards, a prestigious event held in front of 1,000 fellow professionals.î
These achievements reflect the dedication and impact of IFPO representatives and their contributions to advancing excellence in the security industry.
It is never too late to be what you might have been
The Code of Conduct for Protection Officers
Protection officers play a crucial role in safeguarding lives, property, and organizational assets. Their duties go beyond physical security, emphasizing professionalism, ethics, and personal development. Here are the guiding principles every protection officer should embody:
Meet Professional Needs:
1
2
3
4
5
6
7
8
9
10
A protection officer must prioritize their employer's objectives, whether protecting people and assets or safeguarding lives and property.
Exemplary Conduct:
Both on and off duty, officers should maintain behavior that upholds the integrity of their profession.
Confidentiality:
Protecting sensitive and proprietary information is a cornerstone of the role.
Workplace Safety:
Officers are tasked with ensuring a safe and secure environment for everyone.
Professional Appearance:
Dressing appropriately and maintaining a professional demeanor reflects competence and respect for the role.
Enforcement of Lawful Rules:
Protection officers should uphold and enforce all lawful regulations within their jurisdiction.
Collaboration with Public Officers:
Building productive relationships with public authorities fosters cooperation and efficiency in safeguarding operations.
Mentorship and Leadership:
Officers should strive to be stewards of the profession, mentoring peers and contributing to the industryís growth.
Continuous Improvement:
Pursuing professional development and improving oneís knowledge and skills are key to maintaining competence.
Ethical Standards:
Encouraging and upholding high ethical standards ensures the credibility and trustworthiness of the profession.
Does Your Security Guard Company Value Efficiency? - Courtney Sparkman
Typically, when I talk to security guard company owners about what it takes to grow their companies, very few talk about what I consider a key factor in determining their success: Efficiency.
Generally speaking, efficiency means getting the most possible output for the least possible input. The greater the ratio of output to input, the greater your efficiency and profitability. Many people do not recognize the direct relationship between efficiency and profitability.
That relationship exists because revenue is based on output (billable hours), and input requires resources (i.e. cash and human capital). This seems simple enough, but there are numerous ways that efficiency can be achieved and contribute to the success and growth of your security guard company. Achieving greater efficiency
Why is efficiency important for your security guard company?
Achieving efficiency in security guard operations means that managers and owners must be thinking in the long-term and understanding that efficiency is a matter of investment. Typically there are two types of company owners/managers.
The first type thinks that it is wise to invest in setting up systems, infrastructure, processes, and communication protocols for their companies. The second type prefers to just jump right into a project without a lot of preparation. The second type also thinks that spending time on preparation may seem time-consuming and burdensome, so they skip it.
Why waste time with a lot of set up? Just get it done and work out the details as they go, right? The reality is that a lack of preparation and implementation of processes, even though it may seem to save time and effort on the front end, creates huge inefficiencies on the back end. Those inefficiencies will ultimately make a task take more time and contribute to increased mistakes.
The biggest advantage of being efficient is time savings. Itís almost always worth it to take some time to set up efficient processes to save time over the long term. How much time that you take may just come as a surprise. This handy chart from the popular webcomic site XKCD illustrates the point.
Letís say, for example, that your field supervisors do a routine task five times a day, and you want to implement a new technology or process that will reduce the time that task takes by five minutes. But letís say implementing this process or technology would take an entire 8-hour day of training.
You might think thatís not with it. Itís only five minutes per task. Thatís twenty-five minutes per day per employee. But look at the chart. Does Your Security Guard Company Value Efficiency?
If you consider a five-year period, the training program would have to take more than four weeks (4 weeks x 168hrs/week = 672 hours!) to not be worth it. When you calculate aggregate saving on non-billable man-hours over that five-year period, it becomes a no-brainer. It is ultimately the security guard company ownerís responsibility to help employees get the most productivity out of their labor through adequate processes and planning.
The good news is that, unlike some management initiatives that employees may find burdensome and irritating, employees welcome tools that allow them to do their jobs more efficiently. This can range anywhere from tools and processes that reduce the cognitive demand of a task, to the implementation of technology that automates tasks and reduces or eliminates redundancies.
Even your security officers who are paid by the hour get frustrated by redundant and inefficient processes. Redundant and inefficient processes will sap their motivation, induce fatigue, and lead to higher turnover. This is particularly true when it comes to dreaded paperwork (Daily activity report, incident reports, etc.).
Writing the same thing onto multiple forms is, well, boring. Itís human nature to feel like we are being productive and that our labor is not wasted. Employees are more willing to be productive when provided with efficient tools and processes that save them time and effort.
Thereís something satisfying about a nice efficient process that motivates productivity. Efficient systems also reduce inaccuracies. Inaccuracy in certain record-keeping processes could result in billing or payroll errors, which can both be big problems. Obviously, you donít want to be undercharging customers or overpaying employees, which impacts profits directly, but you also donít want disgruntled customers or employees and risk lawsuits because of overcharging customers or underpaying employees.
Good time tracking tools and technology ensure both accurate record keeping and the ability to quickly and easily generate reports that back up the numbers. Another benefit of efficient processes is better communication. This often stems from standardization that allows everyone to speak a common language and understand the processes of other employeesí jobs.
The ultimate outcome of efficiency is profitability. Obviously, security guard company owners, who are already dealing with slim margins have a big stake in profitability. If a security company is more profitable, it can afford to pay employees more and can invest in additional resources to improve the overall quality of service. Higher salaries can mean happier, more productive employees, as well as higher employee retention rates. And that, in turn, leads to greater efficiency.
So how can you easily increase efficiency for your security guard company?
So how can security guard company owners create efficiency in their companies? This isnít always immediately obvious. Currently, many security guard companies are looking to implement security guard management software like OfficerReports.com to become more efficient.
Using security guard management software allows your security guard company to bring several important operational functions under one umbrella, hence eliminating overlapping systems that do not integrate across platforms.
In fact, by taking the time to implement security guard management software at your company, you will be using a system that saves resources while creating a better experience for you, your employees, and your customers.
What other processes or technologies have you implemented to increase efficiency in your company? Do you think that efficiency is important for your company? Iíd love to hear from you, so please leave your comments below.
Perception of Security Officers Current Sentiment and Future Aspirations
Sandi Davies - Chief Executive Officer International Foundation for Protection Officers
In recent years, the public's view of security officers has become more complex. There is a mix of appreciation for their role and skepticism about their effectiveness and authority. On the one hand, the increase in crime rates and concerns about public safety have led to a greater reliance on security.
Many view these officers as critical players in protecting people, property, and assets. Their presence often provides safety and security, especially in urban environments where the police force might be stretched thin regarding staffing and funding.
However, there exists a growing mistrust towards security personnel. Incidents of aggression or overreach, often exacerbated by a lack of standardized training and oversight, have tarnished the profession's image. The perception that security officers may prioritize profit over public safety contributes to public wariness. This ambivalence poses a challenge for the industry as it seeks to balance the demand for personal safety with the need for ethical practices and the community's trust.
Significant changes must be initiated moving forward to enhance the publicís perception of security officers. Firstly, there is a desperate need for standardized training programs. Implementing rigorous and meaningful training and certification processes would ensure that officers are wellprepared to handle various situations and establish a baseline of professionalism that the public can trust. Furthermore, transparency in operations is not just a recommendation but a necessity. Security agencies, like police departments, should adopt policies that allow for accountability and public reporting of incidents involving their personnel. This transparency will reassure the public and build confidence in the systems and services provided.
Additionally, community engagement is essential. Officers can participate in local events, conduct security workshops, and develop rapport with residents while serving the community. This humanizing approach would help dispel fears about authoritarianism and promote a collaborative atmosphere where officers are viewed as partners in security rather than enforcers.
In conclusion, while security officers play a vital role in todayís security landscape, their public perception must evolve. By investing in comprehensive training, ensuring accountability, and fostering community ties, the industry can improve its image and build a more trusting relationship with the communities it serves. Only by working together can we change public perception and significantly enhance the effectiveness of security officers.
Success consists of going from failure to failure without loss of enthusiasm. Winston Churchill.
Legends of the Security Services Industry
About the Book:
This fascinating, one-of-a-kind book delves into the past and recent history of one the largest growth industries in the last 30 years. While the global contract security market now totals over $200 billion, with the number of private security officers exceeding that of public law enforcement officers, this wasnít always the case.
With unprecedented access to current and past legends, their immediate families, and former employees and co-workersóincluding extensive first-hand interviewsóindustry veterans Keith Oringer and Michael Hymanson create personal and truly gripping accounts of these legendary figures, their rise to prominence, and the personal impact and legacies these legends have left, on the most prominent corporations in the security industry.
They include, but are not limited to, Pinkertonís, Burns International, The Wackenhut Corporation, Guardsmark, Wells Fargo, and U.S. Security Associates; as well as todayís leading security companies, Allied Universal, Securitas, G4S, Prosegur, and GardaWorld.
Legends of the Security Services Industry
Recounts how the legends grew personally and developed, from an early age, extraordinary management and leadership skills. Each of the 15 legends took different paths, but all ultimately attained tremendous success and renownódespite each generation of legend facing unique social and competitive landscapes and challenges. Personal and company photos add further color to the moving narrative. Their stories are not only highly interesting, but also provide a framework for current leaders, and the next generation of entrepreneurs, on how to build and lead large-scale security service companies.
The author's engaging narratives brings the legends' personal stories to life, highlighting their talents and tenacity in the founding or development of their respective firms, highlighting their personal stories and their impressive rises to success. The stories provide an instructive blueprint for current leaders, and the next generation of entrepreneurs, on how to build and lead large-scale security service companies.
With a Foreword from Robert D. McCrie, Ph.D., longtime John Jay Professor and editor of the long-time industry publication The Security Letter.
Features:
Presents the unique backgrounds and fascinating personal profiles of industry entrepreneurs, to inform and inspire the next generation of future business leaders.
Chronicles the origins and advancement of the security guard and security services industries through uniquely personal, biopic narratives.
Provides truisms as to what makes successful people successfulóexamining circumstances, initiative, and bold decisions driving business innovation and the rapid growth of the industry.
About the Authors:
Keith Oringer, president of Security ProAdvisors, has a distinguished career in the security industry. He founded the firm in 2015, specializing in brokerage, advisory, and consulting, completing significant acquisition transactions. Publisher of The Security Advisor and contributor to various magazines, Keith frequently speaks at industry events like NASCO and is a member of ASIS International. He earned a BS in Accounting from SUNY Binghamton, an MBA in Finance from Pace University, and became a CPA. After starting at KPMG and Merrill Lynch, he joined Wells Fargo Guard Services in 1991. Later, at U.S. Security Associates, cofounded by his father, Keith helped grow the company to 46,000 employees and $1.2 billion in revenue.
Michael Hymanson, a career security services professional, provides consulting, writing, and research services for industry clients. A Cornell University graduate with a BS in Industrial & Labor Relations, he began his security career in 1974 at Pan American Investigation Service, Inc., later becoming its president and owner until its acquisition by U.S. Security Associates in 2006. From 2006 to 2018, he held regional operating and sales roles, serving as the companyís qualifying officer for New York State. A Board-Certified Protection Professional (CPPÆ), he has consulted for Fortune 500 companies and major organizations. Michael, a longtime ASIS International member, has led the Associated Licensed Detectives of New York State and authored articles for various trade publications.
We are delighted to announce the publication of our new book, co-authored by *Garry Bergin PC MSc CSyP MSI CPP SRMCP CTSP F.Sec.I.I FSyI F.ISRM* and Paul Kellett DSM, MSc, CSyP, MSI, CPP, SRMCP, F.Sec.II, FSyl, F.ISRM
The Pracademic's Handbook: Bridging Academic Theory and Industry Best Practice for Students and Professionals!
This book is a curated guide designed to help students and professionals alike navigate key theories, frameworks, and cognitive biases, empowering them to produce insightful, wellprepared assignments and reports.
Introducing The Pracademic's Handbook: A Must-Read for Students and Professionals
Available on
Topics such as Ambiguity Aversion, Amygdala Hijack, and Anchoring Bias are presented in practical detail, bridging the gap between theory and real-world application.
We are especially proud to share that all profits from the book will be donated to the Organisation of National Ex-Service Personnel (ONE) Men and Women, supporting their incredible work with veterans.
We hope this handbook becomes a valuable resource for readers, and we look forward to hearing how it supports your journey.
Garry Bergin
Paul Kellett
United Kingdom
United States Ireland
Explore the EPRM Series: Elevating Executive Protection Risk Management
The Executive Protection Risk Management (EPRM) series is a must-have resource for professionals dedicated to the safety and security of high-profile individuals and organizations. Comprising four comprehensive books, the series provides an in-depth understanding of risk management strategies tailored for Executive Protection Managers (EPM), Team Leaders (EPL), and Agents (EPA). It even includes a practical self-protection guide for executives, making it a holistic toolkit for anyone involved in executive protection.
Why EPRM Matters
At its core, the EPRM framework offers a data-driven, structured approach to risk management. It harmonizes international standards with actionable steps, roles, and checklists that are applicable at all levelsóstrategic, tactical, operational, and even by the client.
Meet the Author
Kevin E. Palacios, the mastermind behind the EPRM framework, is a globally recognized security expert with over 25 years of experience. As a Board Certified Security Professional, Kevin holds certifications from ASIS International (CPP, PSP, PCI) and IFPO (CSSM, CPOI, CPO). His expertise spans executive protection, due diligence, and corporate investigations, complemented by masterís degrees in Business Management, Education, and Health, Safety, and Environment. With more than three decades as a security instructor, Kevin has become a thought leader in advancing corporate security standards worldwide.
Available Now in Amazon
The EPRM series is available in English and Spanish on Amazon. Whether youíre a seasoned Executive Protection professional or looking to strengthen your expertise, these books are your gateway to mastering the EPRM framework and elevating your career in executive protection risk management.
How can we harness the untapped potential for the police and private security to work together?
The latest report from the Security Research Initiative was published ñ
ëOptimising Joint Working between the Police and Private Securityí. The aim of the research was to explore the forms of joint working that take place between the security sector and the police, and the barriers that can prevent this work from progressing. The research is based on the views of security professionals from in-house security, security suppliers, other security experts and some individuals working for, or recently retired from the police.
The research sets out different forms of police and private security engagement:
ï Crime reduction
ï CCTV surveillance/co-operation
ï Crime investigation and reporting
ï Education and awareness raising
ï Facilitating access to a site for police training exercises
ï Joint patrolling
ï Private security adopting specific policing powers
ï Funding police time
ï Emergency response
ï Public events
ï Assisting vulnerable individuals/victims of crime
ï Critical infrastructure
Further, the research identifies 6 key opportunities for improving engagement and overcoming barriers:
Understand what the private security sector does now
There is a need to change the flawed assumption that public protection is possible without the private security sector.
How can we harness the untapped potential for the police and private security to work together?
The spaces protected by privatesecurity are places where the public work, live and spend leisure time, largely with minimal police input. Private security also assumes responsibility for protecting critical national infrastructure. There was a view that a better understanding of what private security does, would facilitate greater collaboration.
Stress the similarities
While the police and private security may have different philosophies, the similarities are striking and need to be brought to the fore. Both are committed to reducing crime, gathering intelligence and being visible. Protecting people and places is complex, it is a skilled task which both mostly do well. Both have come under fire at times for poor performance.
Be clear how private security benefit
Our survey of security professionals showed that the vast majority believe collaboration has huge potential and results in better protection of the public and of organisations, and in an increased capacity to respond to crime. Other benefits include that clients view police engagement positively, it increases the knowledge and skills of private security and improves morale; and a good rapport with the police can lead to more activity on site (such as training, presentations, patrols) which is seen as a positive in some contexts.
Be clear how the police (and public) benefit
The private security sector offers resources, expertise, and data/ intelligence; it protects people, places, and infrastructure; and it mostly operates in domains the police cannot realistically cover without extensive additional support. All private security work helps policing. There is an opportunity to better tap into this work to enhance efforts to protect the public. All parties benefit from effective collaborative working.
How can we harness the untapped potential for the police and private security to work together?
Joint working does not have to be onerous
There are different ways of working together. More formal collaborations can be important but are not always necessary; there is enormous opportunity at the informal levels. Private security acts not only as the ëeyes and earsí of the police but as a voice too in sharing key messages about safety and security. Often joint working is not about the police transferring responsibility or granting police powers for security staff.
There is a need for strong leadership (on both sides)
Our survey of security professionals showed that three quarters thought there is a need for strong leadership on joint working, on both sides. Each is difficult to deal with; private security has no identifiable single voice while each police force acts autonomously.
The statutory regulation of the security sector does not include police input, and police argue that it is difficult to know who they are dealing with. Concerns can only be solved or ameliorated with good leadership, which is also needed to solve a variety of other very solvable barriers such as:
ïIdentifying appropriate partners operating at the right level.
ïUnderstanding mutual risks and rewards.
ïProviding continuity and consistency.
ïAvoiding unnecessary data sharing complications.
ïLeading on new ideas and ways of working.
How can we harness the untapped potential for the police and private security to work together?
ìProfessor Martin Gill who led the research notedî:
ëOur research indicates that security professionals saw significant value in collaborative working with the police, particularly to better protect the public as well as organisations. There were many examples of joint initiatives which were considered beneficial. However, it was also apparent that much potential was untapped; that there is a general lack of joint working and that partnerships often do not achieve their full potential because of common barriers.
Further, security professionals consider themselves to be more enthusiastic about collaborative working than they perceive the police to be. The Policing Vision 2030 sets an objective to collaborate more to prevent crime, and this includes with businesses. What is needed now is strong leadership with a strategy to move collaboration forward.í
The Security Research Initiative is sponsored by the security sector and involves an annual study. The reports are made available free of charge in order to provide a more informed information base about the workings of the security sector.
Train people well enough so they can leave. Treat them well enough so they don¥t want to. Richard Branson.
IFPO Latin America: A Year of Growth and Outstanding Achievements
2024 has been a remarkable year for IFPO Latin America, solidifying our position as a leading organization in the professionalization and training of security personnel across the region. Thanks to the dedication of our community, volunteer leaders, and members, we achieved significant milestones worth celebrating.
Regional Impact in Numbers
190+ new certifications awarded, enhancing the skills and qualifications of security professionals.
165+ new members joined our global network, sharing our commitment to excellence.
21 events hosted, including webinars, congresses, and trade fairs, bringing IFPOís knowledge and resources to every corner of Latin America.
Renewal and Growth in Local Communities
This year marked a period of renewal and expansion for our regional communities. With active representation in 14 countries, 9 of them now have fully established and active leadership boards working tirelessly to promote IFPO's mission.
Countries like Costa Rica and El Salvador saw the creation of their first-ever community boards, laying the foundation for their growth. Meanwhile, elections in Venezuela, Argentina, and Chile strengthened local leadership and refreshed our efforts in these regions.
Local communities across Latin America made remarkable strides, as seen in El Salvador, where more than 70 security professionals are now part of IFPO. This community boasts 12 individual international members, certified CPOs, CPOIs, and advanced program students such as CSSM. These milestones demonstrate the commitment to positioning IFPO as a key pillar in the professionalization of the security sector.
This year, we upgraded the design of our website to make it more accessible and user-friendly. These improvements aim to provide an enhanced experience for users looking to explore our certifications, resources, and services.
Want to stay updated on the latest security trends, access exclusive academic content, and connect with other professionals in your country? Join our WhatsApp groups, where we share valuable insights, industry news, and educational materials to support your career.
JOIN NOW
We are also proud to announce that our Regional Director, Kevin Palacios, earned the prestigious Master Security Instructor (MSI) certification. This globally recognized credential sets the highest standards in security training, underscoring our commitment to excellence, ethical leadership, and professional growth.
Thank You for Being Part of IFPO Latin Americaís Success!
This year, we celebrate not only our achievements but also the collective commitment of our community to growth and excellence. With 2025 on the horizon, we are excited to continue raising the standards of the security industry, and we invite you to join us on this journey. If youíre interested in certifications like CPO, CPOI, and CSSMóavailable entirely in Spanishócontact us today to learn more and take the next step in your professional development!
Advisory Board Leader Ezzeddine Mrizak
Ezzeddine is a highly professional dedicated to mission success, possessing extensive experience in Special Forces Operations, Counter Terrorism, Human Resources Management, Small Arms Techniques, Security, Safety, and General Infantry Operations. He played a pivotal role in the planning and execution of peacekeeping missions, particulary during the events of the Tunisian revolution in 2011 and 2012.
Ezzedine has cultivated a wealth of experience within a diverse multinational setting, showcasing an ability to navigate and thrive in various cultural contexts. This background has equipped him with a unique perspective on global collaboration.
IFPO is pleased to appoint Ezzeddine Mrizak as Advisory Board Leader for Tunisia and assure all our support for being the torch light for thousands of peer professionals and followers.
Reflecting on 2024: A Remarkable Year for IFPO UK & Ireland
As we step into 2025, it's important to look back at the accomplishments of the past year. 2024 was a year of growth, recognition, and contributions that strengthened our role in the global security industry.
Highlights from 2024:
ïInaugural National Conference: We successfully held our first-ever National Conference, setting a strong precedent for industry engagement. Plans are already in motion for the 2025 Conference on June 5th in Coventry, co-located with Security Matters Live.
ïIndustry Representation: IFPO UK & Ireland was proudly represented at numerous events across the UK and internationally, ensuring our voice was heard in key discussions shaping the industry.
ïStrengthening The UK Security Commonwealth: We played an active role in advancing the mission of The UK Security Commonwealth, fostering collaboration among leading organizations.
ïPodcast Milestone: The Security Circle Podcast reached a new level of success, winning a Silver Award at the Security & Fire Excellence Awards and ranking in the top 22% of weekly podcast downloads globally. This platform continues to amplify important conversations with global leaders.
ïPrestigious Recognition: We were named Association of the Year at the International Security Buyer Magazine Awards, an honour that reflects the dedication of our members and supporters.
ïLaunch of the MSI Certification: 2024 saw the introduction of the Master Security Instructor (MSI) certification, a groundbreaking program designed to elevate the skills and professionalism of security trainers worldwide.
Reflecting on 2024: A Remarkable Year for IFPO UK & Ireland
Celebrating Frontline Professionals at the House of Lords
We concluded the year with a prestigious event at the House of Lords, honouring the dedication of frontline security professionals.
Mike Hurst, Director of IFPO UK, shared: "It was great to see so many people at our event at the House of Lords yesterday and to have the opportunity to recognise the work of some frontline security professionals. We are very grateful for the support of Baroness Harris of Richmond DL, who hosted us.
As well as our CEO, Sandi Davies, who had flown in from Florida, we had guests from Ireland, Italy, France, Luxembourg, and Austria who had come just to attend this event. Thank you to our sponsors, Assist Security Group and Executive UK Group, and the supporting organisations, Earnflex, Guardhouse, and our training partner Nuology."
Highlights of the event included:
ïSandi Davies, CEO of IFPO, presenting the first-ever MSI certification to a woman, awarded to Zsuzsanna Bencsics.
ïAcknowledgment of achievements by key figures such as Dr. Martin Gill and Baroness Harris, who emphasized the importance of raising professional standards in the security industry.
ïAttendance by IFPO UK and IFPO Europe Board Members, including Yolanda Hamblen, Guy Mathias, Nic Reed, Zsuzsanna Bencsics, and Abbey Petkar, highlighting the collaborative spirit within the organization.
Looking Ahead to 2025
With these achievements as our foundation, 2025 holds even greater promise. From expanding certifications to strengthening partnerships and hosting key events, the year ahead is full of opportunities. To our members, partners, and supporters: Thank you for your contributions and commitment. Together, we will make 2025 an extraordinary year for the security profession!
Perseverance is not a long race; it is many short races one after the other. Walter Elliot.
Return on Executive Protection Investment (ROEPI): Making the Business Case - Kevin Palacios Msc. CSSM, CPOI, CPO, CPP, PSP, PCI
Security as a Strategic Cost
Letís begin with a clear-eyed acknowledgment: security is a cost, not an investment. My CPA (Certified Public Accountant) training reminds me that every security measure adds to operational expenses. But my CPP (Certified Protection Professional) certification, in return, reminds me that when done right, security can avert significant losses, reduce liabilities, and positively influence the bottom lineóin an amount that far outweighs its cost. Executive Protection (EP) is a unique area of security. It not only reduces financial and reputational risks but also enhances executive productivity, adding hours to their day and enabling new business opportunities.
This dual impactóon both the bottom line (loss prevention) and the top line (productivity gains)ómakes EP a powerful business enabler.
The Challenge of Executive Buy-In
Many executives initially hesitate to embrace EP, often fearing a loss of privacy and autonomy or showing opulence with overt close protection agents. When boards mandate EP, it is typically seen as a duty-of-loyalty obligation in response to external pressures, like recent stakeholder anxiety after the slaying on a Manhattan sidewalk of Brian Thompson, head of the largest private health insurer in the U.S. However, interest can wane when its bottom-line benefits are not communicated.
The turning point often comes when executives experience EPís transformative impact. Beyond compliance, they recognize its role in optimizing their time, enabling travel to challenging locations, and enabling extended availability while maintaining focus on high-priority tasks. As EP professionals, we are also responsible for demonstrating these top-line benefits with clarity and precision.
Why ROEPI Matters
The Return on Executive Protection Investment (ROEPI) is a critical metric that quantifies the value generated by EP programs. By demonstrating a precise cost-benefit analysis, ROEPI helps justify resource allocation and ensures that the board and senior management view EP not as a cost center but as a vital component of organizational strategy.
ROEPI encompasses:
ïAverted Losses: Quantifying risks mitigated by protective measures, such as avoided loss, liabilities, legal, reputational, and medical expenses.
ïProductivity Gains: Highlighting the additional value created by enabling executives to operate more efficiently.
Data-Driven Decision-Making in EP
Effective EP strategies require a strong foundation in data-driven decision-making. Quantitative risk analysis provides the tools to assess threats, vulnerabilities, and potential impacts objectively. This approach:
ïUses mathematical models to evaluate probabilities and severities.
ïVisualizes data through charts, risk matrices, and heat maps.
ïEnables comprehensive cost-benefit analyses.
This methodology is essential for conducting ROEPI calculations, quantifying how every dollar spent on EP contributes to organizational resilience and improvement.
Building the Case: EP Costs vs. Benefits
ASIS SRA 2024 standard states in its clause 7.3.1 that cost-benefit analysis is ìA method for evaluating and comparing the value and cost of risk treatment options. The analysis should consider both direct and indirect costs and benefitsî (ASIS International, 2024) Costs of Executive Protection (CEP) are categorized as:
ïDirect Costs: Salaries for dedicated personnel, equipment, and training specific to protected executives.
ïIndirect Costs: Shared resources, such as security systems, administrative overhead, and maintenance.
ïRecurring Costs: Ongoing expenses like software licenses, travel logistics, and team readiness.
ïHidden Costs: Legal actions and potential litigation settlements (i.e., when agents are not trained adequately).
Calculating Bottom Line Benefits: EP Averted Losses
The Executive Protection Averted Loss (EPAL) framework provides a structured way to measure the reduced likelihood and impact of security incidents:
1.Identify threats and vulnerabilities (e.g., personal safety risks, data breaches, reputational damage).
2. Assess risks before and after implementing protective measures.
3. Quantify reductions in probability and/or severity.
The averted loss could be measured in avoided downtime, litigation, medical, and crisis management costs. It could also include mitigating reputational brand damage, reducing stock value loss, and preserving productivity and operational continuity. Possible collateral savings are reduced specialized insurance premiums, like keyman insurance, an insurance policy designed to financially protect the business in the event of the death, disability, or critical illness of such a key person.
Enhancing the Top Line: Productivity Gains
Beyond risk mitigation, EP unlocks measurable top-line benefits such as:
ïTime Optimization: EP strategies like secure transport and advance work allow executives to regain time to focus on high-value tasks.
ïBusiness Enablement: Facilitating safe travel to high-risk locations expands opportunities and supports growth.
ïEnhanced organizational reputation: Improved client, stakeholder, and employee confidence in the organization's resilience.
Criticality and Impact: Prioritizing Protection
Criticality assesses an executiveís importance to the organization, considering:
1.Operational dependency on their role.
2. Stakeholder perceptions and potential market impact of their loss.
3. Replacement costs and revenue loss from business disruption.
Impact, in contrast, measures the consequences of specific events, such as data breaches, kidnappings, embarrassments, or assassination attempts.
By integrating criticality and impact analyses and comparing these to EPLT, organizations can assign executives to risk-based profiles, prioritize protection for high-risk executives, and justify associated expenditures.
Executive Protection Loss Threshold (EPLT)
The Executive Protection Loss Threshold (EPLT) defines the maximum tolerable loss before deciding extreme alternative measures like shutting down a business in a location. This dynamic benchmark aligns with organizational goals and ensures that EP investments remain proportional to the risks they address. Regularly updating the EPLT based on threat intelligence and risk assessments ensures relevance in evolving environments.
Securing Stakeholder Confidence
A professional ROEPI report is not just an internal key performance indicator in Executive Protection Programs but a critical communication asset. By quantifying financial benefits and operational efficiencies, EP professionals can:
ïJustify long-term investments with senior management. ïEnhance program efficiency and resource allocation. ïAlign EP efforts with broader organizational strategies.
Conclusion
Executive Protection is more than a security expenseóit is a strategic advantage and business enabler. EP programs safeguard the most valuable organizational assets by focusing on loss prevention and productivity gains while enabling executives to operate at their best. Through data-driven methodologies and clear communication, EP professionals can make a compelling business case for sustained investment, ensuring that security remains a cornerstone of organizational success.
If you want to delve deeper into ROEPI and gain access to other managerial-level tools, the "Volume 1óExecutive Protection Manager" of the Executive Protection Risk Management (EPRM) Series EPRM book series is your ideal resource. Discover how to strengthen your strategies at www.EPRM.online
Improving Organizational Performance by Employing Total Quality Management
Joshua Rolls, CSSM
Create Change
The security efforts of an organization are a necessary component in our modern world. Security functions deter, detect, delay, and respond to risks. These security efforts allow the rest of the organization to function effectively and efficiently. Efficient and effective security is a crucial part of the Total Quality Management (TQM) system. Conley describes TQM as, ìA people focused management system that aims at a continual increase in customer satisfaction at continually lower real costî (p.289). Dr. W. Edwards Demingís 14 Points for the Transformation of Management is a system for incorporating TQM (Conley, pp. 291-292). This system can be utilized to enhance the effectiveness of the security employees resulting in increased profits for the company.
First Way to Create Change
Demingís first point emphasizes the need for constancy of purpose. Efficiency can be improved by balancing security measures and maximizing throughput. For example, employees must scan their ID badges before entering the building. If an employee forgets their badge, they should not block others from entering. Instead, security should escort them aside to issue a temporary or replacement badge after validation. This simple process ensures employees reach their workstations on time to perform their duties. Achieving a balance between efficiency and effective security is crucial. Slotnick notes, ìLong entry screening lines reduce work time, leading to significant productivity loss over timeî (p. 364).
Second Way to Create Change
Demingís seventh point highlights the need for leadership and supervision to help people and processes do a better job. As Conley supports, ìWith well-trained, professional people, things just seem to go well from the day-to-day routine tasks to emergenciesî (p.289). One such emergency is workplace violence. Security professionals who are trained to identify indicators of potentially violent behavior as well as training in deescalation techniques can effectively prevent or mitigate occurrences of workplace violence.
Villanueva states, ìWhen employees witness workplace violence, they become traumatized. Often organizations must close their doors for a few days, even weeks. OSHA estimates that 1.5 million workdays are lost each year due to workplace violenceî (para.8). This loss of workdays directly translates to lost profits as well as second and third order effects such as employees quitting. A trained, professional security presence can assure employees that their work environment is safe. Allowing them to carry out their duties uninterrupted and efficiently.
Third Way to Create Change
The importance of pride in workmanship, or a sense of self-esteem and recognition, is addressed in number twelve of Demingís 14 Points. These needs are also identified in the fourth level of Maslowís hierarchy of needs. As Conley states about Demingís twelfth point, ìIt is to create an environment or climate in which employees can work with dignity and one with which they can take pride in their workî (p.292).
One way to instill a sense of professional pride is to use reinforcement theory. As Fennelly et al. supports, ìRealizing positive benefits through exceptional performance, motivates employees to continue to strive to excelî (p.234). This can be performed through rewarding a security officerís time in service with the company or the actions of a security officer who handled an incident well.
An example of this would be a security officer who identified a leaking pipe in the storeroom and took action to stop the water. Preventing thousands of dollarsí worth of equipment and products from being damaged. A form of reward can be given to this officer to reinforce the behavior and shape the cultural mentality within the organization. A possible reward could be a preferred parking spot, a pin or accommodation that the officer can wear on their uniform or promoting an individual horizontally or vertically. The end result being officers with a positive attitude toward their assigned duties.
Summation
Capitalizing on Demingís 14 Points will improve the Total Quality Management and align the security departmentís goals with the businessí strategic goals. Effective and efficient security employees facilitate the optimal performance for the rest of the company. Enhancing the security officerís performance by utilizing these three points of Demingís 14 Points for the Transformation of Management will undoubtedly result in increased profits.
The International Foundation for Protection (IFPO) is excited to announce our participation in The Security Event 2025, Europeís premier gathering for security professionals. From April 8-10, 2025, weíll be at the heart of the action, connecting with current and prospective members and showcasing our unparalleled security education offerings.
Why Attend The Security Event 2025?
Taking place at the NEC Birmingham, this event is set to break records with a 20% year-on-year increase in registrations, making it the largest edition yet. With over 450 leading exhibitors presenting 10,000+ security solutions, The Security Event offers a dynamic platform to explore cutting-edge products and technology.
Join IFPO at The Security Event 2025!
Live Demonstrations: See the latest innovations in action.
Content Theatres: Learn from industry leaders sharing actionable strategies to safeguard people, places, and assets.
Specialist Features: Discover solutions tailored to emergency tech challenges.
Unparalleled Networking: Connect with peers and experts from across the security sector.
Why Visit IFPO at The Security Event?
At IFPO, we are dedicated to advancing the security profession through world-class certifications and education programs. Visit our booth to learn how our offeringsólike the Certified Protection Officer (CPO), Security Supervision and Management (CSSM), and our newest certificationsócan empower your career and elevate your teamís capabilities.
Donít miss this opportunity to explore innovative solutions, gain new insights, and connect with security professionals from around the globe.
Secure Your Free Pass Today!
Register now and get ready for three days of learning, collaboration, and innovation. We canít wait to see you there!
For more information and to secure your pass, visit The Security Event 2025.
