P.O. Box 1800 Rancho Cucamonga, CA 91729-1800
Questions? Call IEHP DualChoice Member Services 1-877-273-IEHP (4347) 1-800-718-IEHP (4347) for TTY users 8am–8pm (PST) | 7 days a week, including holidays
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IEHP DualChoice Cal MediConnect Plan (Medicare-Medicaid Plan) is a Health Plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. ©2022 Inland Empire Health Plan. All Rights Reserved. H5355_CMC_22_2681203 Accepted
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NEW YOU IN 2022! At IEHP DualChoice Cal MediConnect Plan (Medicare-Medicaid Plan), we love the new year and what it represents: a clean slate full of hope and promise. A new year is a new chance to make better, healthier choices to improve our lives. It means regular Doctor visits for preventive care and immunizations, like the flu shot, COVID-19 vaccines, boosters, and more. That’s what the first issue of Health Spotlight for 2022 is all about—a happy and healthy new you!
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Volume 30 Spring 2022
IN THIS ISSUE
Preventive Care Checklist Page 2
Support for Caregivers Page 4
Public Transportation ID Cards Page 6
2022 PREVENTIVE CARE CHECKLIST Set up an annual check-up with your Doctor and start 2022 on the right track. No matter your age, it is vital to see your Doctor to discuss which health screenings you need to have this year. To help you reach your goals, here’s your Preventive Care Checklist.
P Call your Doctor and set up your annual check-up. the health screenings listed here. Think about which tests you might need, P Review based on your age, gender and other risk factors. to your Doctor about your health check-up plan and choose your P Talk screenings. P Set up your tests and record the dates on your calendar! health check-up plan may include health education classes! From staying P Your on track with your pregnancy to managing your chronic illness, our free classes can help you learn what habits can keep you well – both your body and your mind – and reach your health goals. For upcoming classes, visit www.iehp.org under Upcoming Events, or call IEHP DualChoice Member Services to learn more.
SCREENING/SERVICES
WHO SHOULD GET THEM?
Blood Lead Screening
Members 12 - 24 months Members at 9, 18, and 30 months well child visits
Developmental Screening Routine and Seasonal Immunizations (including the Flu shot) Screening for Depression Dental Screening Developmental and Behavioral Screening
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Varies based on immunization Members 12+ Members under 21 Members under 21
Vision and Hearing
Members under 21
Breast Cancer Screening – Mammography Cervical Cancer Screening – Pap Smear Chlamydia Screening Screening for High Blood Pressure Colorectal Cancer Screening
Women 50-74 Women 21-65 Women 16+ Members 18-85 Members 45-75
ASK THE DOCTOR Q Heart disease is big in my family. What steps can I take to avoid it? A
While you can't change certain risk factors, like family history, your gender or age, here are a few ways you can help lower your risk for heart disease. 1. See your Doctor – Visit your Doctor on a regular basis for check-ups and preventive health screenings. 2. Maintain a healthy weight – Extra weight, especially around your middle, can increase your risk of heart disease. Your Doctor can help you determine a healthy weight for you. 3. Stop smoking – Three key risk factors for heart disease are high blood pressure, high cholesterol and smoking. If you smoke, stopping now is a great way to reduce your risk for heart disease. 4. Control stress – Find healthy ways to deal with stress, like exercise, reading and meditation. 5. Exercise daily – Between 30-60 minutes a day is ideal. Talk to your Doctor about what’s best for your health. Mail your questions to – Ask the Doctor – IEHP, P.O. Box 1800, Rancho Cucamonga, CA 91729-1800
COVID-19 VACCINES PREVENT SEVERE ILLNESS AND DEATH One of the best preventive health care measures you can take right now is getting your COVID-19 vaccine and booster shots. Safe, free, and effective COVID-19 vaccines are now available to everyone in California who is at least 5 years old, regardless of your immigration or health care status. For Members who want the vaccine or booster, IEHP recommends My Turn online at myturn.ca.gov. If you don’t have internet access, call the State’s COVID-19 Hotline at 1-833-422-4255.
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ARE YOU A CAREGIVER OR DO YOU HAVE A CAREGIVER?
Need Support?
Get the help you need to be at your best. IEHP offers help for caregivers of Members who qualify. Some services for caregivers of seniors or persons with disabilities may include: Support from Nurses and Social Workers trained in caring for the caregiver Information about community resources for caregivers Assistance finding caregiver services in your county Help locating respite care services
Need More Help?
Find out if you qualify for services through IEHP’s Long-Term Services and Supports, including Community-Based Adult Services. Call IEHP DualChoice Member Services at 1-877-273-IEHP (4347), 8am-8pm, 7 days a week, including holidays. TTY users should call 1-800-718-4347.
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IEHP VOICE ID COMING SOON Coming soon, IEHP Members will have an easy, secure way to confirm who they are when calling IEHP. This cutting-edge service is called IEHP Voice ID, which can identify who is calling based on their voice.
Why is this better? IEHP Voice ID is more secure than passwords, eye scans and other systems. Callers will no longer need to answer a series of personal questions to prove who they are. The system will simply recognize the voices of those callers who opt in.
How do Members enroll? Once IEHP Voice ID is launched, Members can call IEHP to enroll. IEHP Member Services may also ask callers if they would like to opt in. The service is free and will not be used without your permission.
BALANCE BILLING: WHAT YOU NEED TO KNOW Balance billing is a term you may have heard in the news lately. What is it? It’s the illegal practice of providers, including Doctors or hospitals, who attempt to bill dual eligible beneficiaries (or Medi-Cal only seniors or people with disabilities) for charges not covered by Medicare or Medi-Cal. In other words, it’s when you’re being billed for services* you should not be paying for, including co-pays, co-insurance or deductibles – and it’s against both state and federal law. If you have been billed by a health care provider for a Medi-Cal or Medicare covered service, call IEHP DualChoice Member Services at 1-877-273-IEHP (4347), 8am-5pm, 7 days a week, including holidays. TTY users should call 1-800-718-4347. Please note, this does not apply to all prescription drugs. This also does not apply to dual eligible beneficiaries who pay a share of their Medi-Cal cost every month. *IEHP will take all reasonable steps to ensure that we are the payor of last resort. In some cases, a third party may be required to pay for health care services first. For example, Workers Compensation or a Personal Injury legal case. Also, Medi-Cal Members who have other health coverage (OHC) must expect that primary coverage is under their OHC with their IEHP Medi-Cal coverage being the payor of last resort.
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PUBLIC TRANSPORTATION ID CARDS Public transportation can help you get out and do more of what you like. Whether it’s going to the grocery store, the mall, the senior center or a museum, public transportation has options for you. Public transportation includes both fixed bus routes and dial-a-ride buses, also known as ADA rides, that pick you up at home and take you where you need to go. Some companies offer special discounts for seniors and people with disabilities. Get your ID card today and do more of what you like! Contact your local public transportation provider and ask about the ID card that provides access or discounts on rides. Please note: your Doctor may need to help you and fill out some forms. Omnitrans 1-800-966-6428 Riverside Transit Agency (951) 565-5002 Victor Valley Transit (760) 948-4021 SunLine Transit Agency 1-800-347-8628
HAVE YOU MOVED? Please call IEHP Member Services to update your new address. The phone number is on the back page of this newsletter. Tell us if your phone number has changed, too. It is important that you call or visit your local county office to tell them about these changes. Find the number for your county below.
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Riverside County: 1-877-410-8827 Monday–Friday, 8am–4:30pm
San Bernardino County: 1-877-410-8829 Monday–Friday, 7am–5:30pm
DISCRIMINATION IS AGAINST THE LAW LA DISCRIMINACIÓN ES UN ACTO CONTRA LA LEY Inland Empire Health Plan (IEHP) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. IEHP does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. IEHP: • Provides free aids and services to people with disabilities to communicate effectively with us, such as: •
Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats) • Provides free language services to people whose primary language is not English, such as: • Qualified interpreters • Information written in other languages If you need these services, contact IEHP Member Services at 1-877-273-4347 (TTY: 1-800-718-4347). If you believe that IEHP has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Inland Empire Health Plan, Attn: Civil Rights Coordinator, 10801 Sixth Street, Suite 120, Rancho Cucamonga, CA 91730 Tel. 1-877-273-4347, (TTY: 1-800-718-4347), Fax: 1-909-890-5748, Email:CivilRights@iehp.org You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance the Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F, HHH Building, Washington, D.C. 20201 Tel. 1-800-368-1019, (TDD: 800-537-7697). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. Rev. 2/2022
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DISCRIMINATION IS AGAINST THE LAW LA DISCRIMINACIÓN ES UN ACTO CONTRA LA LEY Inland Empire Health Plan (IEHP) cumple las leyes de derechos civiles federales aplicables y no discrimina por raza, color, país de origen, edad, discapacidad o sexo. IEHP no excluye a las personas ni las trata diferente por su raza, color, país de origen, edad, discapacidad o sexo. IEHP: • Ofrece ayuda y servicios sin costo a personas con discapacidad para que se comuniquen eficazmente con nosotros, como: •
Intérpretes calificados de lenguaje de señas
•
Información por escrito en otros formatos (impresa en letra grande, audio, formatos electrónicos accesibles y otros formatos)
• Ofrece servicios de idiomas sin costo a personas cuyo idioma principal no sea el inglés, como: • Intérpretes calificados • Información escrita en otros idiomas Si necesita estos servicios, comuníquese con Servicios para Miembros de IEHP al 1-877-273-4347 (TTY: 1-800-718-4347). Si considera que IEHP no le proporcionó estos servicios o que lo discriminaron de alguna otra forma por su raza, color, país de origen, edad, discapacidad o sexo, puede presentar una queja formal ante: Inland Empire Health Plan, Attn: Civil Rights Coordinator 10801 Sixth Street, Suite 120, Rancho Cucamonga, CA 91730 Tel: 1-877-273-4347, (TTY: 1-800-718-4347), Fax: 1-909-890-5748 Correo electrónico: CivilRights@iehp.org Puede presentar una queja formal personalmente, por correo postal, fax o correo electrónico. Si necesita ayuda para hacerlo, el coordinador de Derechos Civiles está a su disposición para ayudarle. También puede presentar una queja de derechos civiles de manera electrónica ante la Oficina de Derechos Civiles del Departamento de Salud y Servicios Humanos de los Estados Unidos mediante el Portal de Quejas de la Oficina de Derechos Civiles, disponible en https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, o por correo postal o por teléfono en: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building, Washington, D.C. 20201 Tel: 1-800-368-1019, (TDD: 800-537-7697). Los formularios de quejas están disponibles en http://www.hhs.gov/ocr/office/file/index.html. Rev. 2/2022
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TAGLINES English Tagline ATTENTION: If you need help in your language call 1-877-273-4347 (TTY: 1-800-718-4347). Aids and services for people with disabilities, like documents in braille and large print, are also available. Call 1-877-273-4347 (TTY: 1-800-718-4347). These services are free of charge. (Arabic) اﻟﺸﻌﺎر ﺑﺎﻟﻌﺮﺑﯿﺔ 1-877-273-4347 ﻓﺎﺗﺼﻞ ﺑـ، إذا اﺣﺘﺠﺖ إﻟﻰ اﻟﻤﺴﺎﻋﺪة ﺑﻠﻐﺘﻚ:ﯾُﺮﺟﻰ اﻻﻧﺘﺒﺎه ﻣﺜﻞ اﻟﻤﺴﺘﻨﺪات اﻟﻤﻜﺘﻮﺑﺔ ﺑﻄﺮﯾﻘﺔ ﺑﺮﯾﻞ، ﺗﺘﻮﻓﺮ أﯾﻀًﺎ اﻟﻤﺴﺎﻋﺪات واﻟﺨﺪﻣﺎت ﻟﻸﺷﺨﺎص ذوي اﻹﻋﺎﻗﺔ.(TTY: 1-800-718-4347) 1-877-273-4347 اﺗﺼﻞ ﺑـ.واﻟﺨﻂ اﻟﻜﺒﯿﺮ . ھﺬه اﻟﺨﺪﻣﺎت ﻣﺠﺎﻧﯿﺔ.(TTY: 1-800-718-4347) Հայերեն պիտակ (Armenian) ՈՒՇԱԴՐՈՒԹՅՈՒՆ: Եթե Ձեզ օգնություն է հարկավոր Ձեր լեզվով, զանգահարեք 1-877-273-4347 (TTY: 1-800-718-4347)։ Կան նաև օժանդակ միջոցներ ու ծառայություններ հաշմանդամություն ունեցող անձանց համար, օրինակ` Բրայլի գրատիպով ու խոշորատառ տպագրված նյութեր։ Զանգահարեք 1-877-273-4347 (TTY: 1-800-718-4347)։ Այդ ծառայություններն անվճար են։ ��ស��ល់���ែខ� រ (Cambodian) ចំ�៖ំ េបើអ�ក ្រត�វ �រជំនួយ ��� របស់អ�ក សូ ម ទូ រស័ព�េ�េលខ 1-877-273-4347 (TTY: 1800-718-4347)។ ជំនួយ និង េស�កម� ស្រ�ប់ ជនពិ�រ ដូ ច�ឯក�រសរេសរ�អក្សរផុស ស្រ�ប់ជនពិ�រែភ� ក ឬឯក�រសរេសរ�អក្សរពុម�ធំ ក៏�ចរក�នផងែដរ។ ទូ រស័ព�មកេលខ 1877-273-4347 (TTY: 1-800-718-4347)។ េស�កម� �ង ំ េនះមិនគិតៃថ�េឡើយ។ 简体中文标语 (Chinese) 请注意：如果您需要以您的母语提供帮助，请致电 1-877-273-4347 (TTY: 1-800-718-4347)。 另外还提供针对残疾人士的帮助和服务，例如文盲和需要较大字体阅读，也是方便取用的。 请致电 1-877-273-4347 (TTY: 1-800-718-4347)。这些服务都是免费的。 (Farsi) ﻣﻄﻠﺐ ﺑﮫ زﺑﺎن ﻓﺎرﺳﯽ . ﺗﻤﺎس ﺑﮕﯿﺮﯾﺪ1-877-273-4347 (TTY: 1-800-718-4347) ﺑﺎ، اﮔﺮ ﻣﯽﺧﻮاھﯿﺪ ﺑﮫ زﺑﺎن ﺧﻮد ﮐﻤﮏ درﯾﺎﻓﺖ ﮐﻨﯿﺪ:ﺗﻮﺟﮫ 1- ﺑﺎ. ﻧﯿﺰ ﻣﻮﺟﻮد اﺳﺖ، ﻣﺎﻧﻨﺪ ﻧﺴﺨﮫھﺎی ﺧﻂ ﺑﺮﯾﻞ و ﭼﺎپ ﺑﺎ ﺣﺮوف ﺑﺰرگ،ﮐﻤﮏھﺎ و ﺧﺪﻣﺎت ﻣﺨﺼﻮص اﻓﺮاد دارای ﻣﻌﻠﻮﻟﯿﺖ . اﯾﻦ ﺧﺪﻣﺎت راﯾﮕﺎن اراﺋﮫ ﻣﯽﺷﻮﻧﺪ. ﺗﻤﺎس ﺑﮕﯿﺮﯾﺪ877-273-4347 (TTY: 1-800-718-4347)
MU_0004142_ENG1_1121
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िहंदी टै गलाइन (Hindi) �ान द� : अगर आपको अपनी भाषा म� सहायता की आव�कता है तो 1-877-273-4347 (TTY: 1-800-718-4347) पर कॉल कर� । अश�ता वाले लोगों के िलए सहायता और सेवाएं , जैसे ब्रेल और बड़े िप्रंट म� भी द�ावेज़ उपल� ह�। 1-877-273-4347 (TTY: 1-800-718-4347) पर कॉल कर� । ये सेवाएं िन: शु� ह� । Nqe Lus Hmoob Cob (Hmong) CEEB TOOM: Yog koj xav tau kev pab txhais koj hom lus hu rau 1-877-273-4347 (TTY: 1-800718-4347). Muaj cov kev pab txhawb thiab kev pab cuam rau cov neeg xiam oob qhab, xws li puav leej muaj ua cov ntawv su thiab luam tawm ua tus ntawv loj. Hu rau 1-877-273-4347 (TTY: 1-800718-4347). Cov kev pab cuam no yog pab dawb xwb. 日本語表記 (Japanese) 注意日本語での対応が必要な場合は 1-877-273-4347 (TTY: 1-800-718-4347)へお電話くださ い。点字の資料や文字の拡大表示など、障がいをお持ちの方のためのサービスも用意して います。 1-877-273-4347 (TTY: 1-800-718-4347)へお電話ください。これらのサービスは無 料で提供しています。 한국어 태그라인 (Korean) 유의사항: 귀하의 언어로 도움을 받고 싶으시면 1-877-273-4347 (TTY: 1-800-718-4347) 번으로 문의하십시오. 점자나 큰 활자로 된 문서와 같이 장애가 있는 분들을 위한 도움과 서비스도 이용 가능합니다. 1-877-273-4347 (TTY: 1-800-718-4347) 번으로 문의하십시오. 이러한 서비스는 무료로 제공됩니다. ແທກໄລພາສາລາວ (Laotian) ປະກາດ: ຖ ້ າທ ່ ານຕ ້ ອງການຄວາມຊ ່ ວຍເຫ ່ ານໃຫ ້ ໂທຫາເບ ື ຼ ອໃນພາສາຂອງທ ີ 1-877-273-4347 (TTY: 1-800-718-4347). ຍັງມ ່ ວຍເຫ ໍ ິລການສ ໍ າລັບຄ ີ ຄວາມຊ ື ຼ ອແລະການບ ິ ການ ົ ນພ ່ີ ເປ ່ ັ ນເອກະສານທ ເຊ ູ ນແລະມ ັ ນອັກສອນນ ່ ໃຫ ້ ໂທຫາເບ ີ ໂຕພ ິ ມໃຫຍ ີ ່ົ ຼ ານ 1-877-273-4347 (TTY: 1-800-718-4347). ການບ ໍ ິລການເຫ ້ ອງເສຍຄ ່ າໃຊ ້ ຈ ່ າຍໃດໆ. ີ ້ ່ໍບຕ Mien Tagline (Mien) LONGC HNYOUV JANGX LONGX OC: Beiv taux meih qiemx longc mienh tengx faan benx meih nyei waac nor douc waac daaih lorx taux 1-877-273-4347 (TTY: 1-800-718-4347). Liouh lorx jauv-louc tengx aengx caux nzie gong bun taux ninh mbuo wuaaic fangx mienh, beiv taux longc benx nzangc-pokc bun hluo mbiutc aengx caux aamz mborqv benx domh sou se mbenc nzoih bun longc. Douc waac daaih lorx 1-877-273-4347 (TTY: 1-800-718-4347). Naaiv deix nzie weih gongbou jauv-louc se benx wang-henh tengx mv zuqc cuotv nyaanh oc. ਪੰ ਜਾਬੀ ਟੈਗਲਾਈਨ (Punjabi) ਿਧਆਨ ਿਦਓ: ਜੇ ਤੁਹਾਨੂੰ ਆਪਣੀ ਭਾਸ਼ਾ ਿਵੱ ਚ ਮਦਦ ਦੀ ਲੋ ੜ ਹੈ ਤ� ਕਾਲ ਕਰੋ 1-877-273-4347 (TTY: 1-800-718-4347). ਅਪਾਹਜ ਲੋ ਕ� ਲਈ ਸਹਾਇਤਾ ਅਤੇ ਸੇਵਾਵ�, ਿਜਵ� ਿਕ ਬ�ੇਲ ਅਤੇ ਮੋਟੀ ਛਪਾਈ ਿਵੱ ਚ ਦਸਤਾਵੇਜ਼, ਵੀ ਉਪਲਬਧ ਹਨ| ਕਾਲ ਕਰੋ 1-877-273-4347 (TTY: 1-800-718-4347). ਇਹ ਸੇਵਾਵ� ਮੁਫਤ ਹਨ| MU_0004142_ENG2_1121
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Русский слоган (Russian) ВНИМАНИЕ! Если вам нужна помощь на вашем родном языке, звоните по номеру 1-877273-4347 (линия TTY: 1-800-718-4347). Также предоставляются средства и услуги для людей с ограниченными возможностями, например документы крупным шрифтом или шрифтом Брайля. Звоните по номеру 1-877-273-4347 (линия TTY: 1-800-718-4347). Такие услуги предоставляются бесплатно. Mensaje en español (Spanish) ATENCIÓN: si necesita ayuda en su idioma, llame al 1-877-273-4347 (TTY: 1-800-718-4347). También ofrecemos asistencia y servicios para personas con discapacidades, como documentos en braille y con letras grandes. Llame al 1-877-273-4347 (TTY: 1-800-718-4347). Estos servicios son gratuitos. Tagalog Tagline (Tagalog) ATENSIYON: Kung kailangan mo ng tulong sa iyong wika, tumawag sa 1-877-273-4347 (TTY: 1-800-718-4347). Mayroon ding mga tulong at serbisyo para sa mga taong may kapansanan,tulad ng mga dokumento sa braille at malaking print. Tumawag sa 1-877-273-4347 (TTY: 1-800-718-4347). Libre ang mga serbisyong ito. แท็กไลน์ภาษาไทย (Thai) ่ โปรดทราบ: หากคุณต ้องการความช่วยเหลือเป็ นภาษาของคุณ กรุณาโทรศัพท ์ไปทีหมายเลข 1-877-273-4347 (TTY: 1-800-718-4347) นอกจากนี ้ ยังพร ้อมใหค้ วามช่วยเหลือและบริการต่าง ๆ ่ ความพิการ เช่น เอกสารต่าง ๆ ทีเป็ ่ นอักษรเบรลล ์และเอกสารทีพิ ่ มพ ์ด ้วยตัวอักษรขนาดใหญ่ สําหร ับบุคคลทีมี ่ กรุณาโทรศัพท ์ไปทีหมายเลข 1-877-273-4347 (TTY: 1-800-718-4347) ไม่มีค่าใช ้จ่ายสําหร ับบริการเหล่านี ้ Примітка українською (Ukrainian) УВАГА! Якщо вам потрібна допомога вашою рідною мовою, телефонуйте на номер 1-877-273-4347 (TTY: 1-800-718-4347). Люди з обмеженими можливостями також можуть скористатися допоміжними засобами та послугами, наприклад, отримати документи, надруковані шрифтом Брайля та великим шрифтом. Телефонуйте на номер 1-877-273-4347 (TTY: 1-800-718-4347). Ці послуги безкоштовні. Khẩu hiệu tiếng Việt (Vietnamese) CHÚ Ý: Nếu quý vị cần trợ giúp bằng ngôn ngữ của mình, vui lòng gọi số 1-877-273-4347 (TTY: 1-800-718-4347). Chúng tôi cũng hỗ trợ và cung cấp các dịch vụ dành cho người khuyết tật, như tài liệu bằng chữ nổi Braille và chữ khổ lớn (chữ hoa). Vui lòng gọi số 1-877-273-4347 (TTY: 1-800-718-4347). Các dịch vụ này đều miễn phí.
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