OPINION&LETTERS Page A4 • August 13, 2015 • Inland Empire Community Newspapers
By Anthony Victoria
I
The Tech Center-San Bernardino is No Good for business
recently took my iPhone 6 into the Tech Center at the Inland Center Mall to be fixed by “so-called” technology experts. Two months and $220 later, there is still no solution to my device’s problem. What began as a hardware issue (the phone’s screen was badly cracked and the Touch ID button removed) turned into a nightmare. Fellow residents: if you are looking for quality tech repair services DO NOT visit this business. Not only do they lack the proper insight and training to conduct repairs; the establishment's representatives and management lack the proper communication skills required to deal with the public. Several business review websites list The Tech Center as a two star business at best. Most reviews by customers have been notably negative. A person by the name of “Tina G” on Yelp left a review on July 13. She alluded to the rudeness of the technicians. “He then wanted my ID. I questioned why he needed it. He explained that he needed to match up the name when I picked it up. [Couldn’t] I tell [him] my info for the work invoice and pick it up with that and my ID when it was repaired? He argued with me about why he needed to copy all my driver license information down. He then said that he can refuse service to me.” I also had a similar experience with an experienced technician. In fact, this gentleman is among the management at the Tech Center. As mentioned, since my phone’s screen was entirely cracked, in order for the screen and the Touch ID button to be replaced, the technician needed to remove the cable (which links to the Touch ID button) from the metal tray. When I
received the phone back, I was initially impressed with the screen. However, I soon noticed that the Touch ID button was very loose. In addition, the speaker box (which worked even with the cracked screen) was no longer functioning. What really made me question the legitimacy of the repair center was the infamous “error code 53” that has affected many iPhone users. When I tried to update my iOS software system to the latest version, this code appeared on my MacBook. Soon when I tried to turn on the phone (and every time thereafter), it would immediately display a message that directed me to plug in the phone for an iTunes update. It didn’t make sense. I proceeded to ask the technicians as to why this was the issue. There was no answer; no real effort to try and solve the problem. Therefore, I went ahead and did a little research. In browsing through several Tech forums online, I found that many people have experienced this problem. An Apple Store technician explained on their website’s discussions page that replacing either the cable or Touch ID button with an aftermarket part would make it difficult to conduct iOS software updates. Hence, the issue with the iTunes screen pop up was due to a hardware malfunction in the phone. I went back to the mall to explain this to The Tech Center management. Respectfully, my friend and I explained in detail what we had found on the web and suggested to them that it was most likely the case with my phone. In a very condescending manner, the technician said that they knew what the problem was and that it was going to be fine. I went ahead and told him, “Sir, I did the research, and respectfully, I’m very positive that this may be what is taking place.” Looking a bit agitated, the technician responded by saying, “Can you let me do my job? Otherwise, I can give you the phone back and not fix anything.” I was awestruck by the quality of service this man was providing to me. Where is the accountability? Isn’t the customer always right? This place is a disservice to the community and a shame to technicians who strive to provide great service through great skill set and knowledge. Think twice when it comes to the Tech Center.
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Re: Oral History Project Receives Funding
Dear Sir:
Having read the article: “Oral History Project receives funding”, we found part of your article offensive and far removed from the truth. All of us, Joe Lucero, Rudy Oliva, Frank Sanchez, Bobby Vasquez and myself, Rodolfo Serrano were equally involved in the writing of our four Volumes,“Recollections and Reflections…South Colton”.
To suggest that they were members of my committee is totally false and misleading. There was NO committee. All of us wrote on the subjects we felt most comfortable and were most familiar. The purpose of our endeavor was to capture the rich and unique history of South Colton during the 1940’s (there was some spill-over from the late 1930’s into the early 1950’s).
It’s the wrong solution
Public shaming should be a way for people to be knowledgeable of others’ wrongdoing. It should be used to raise awareness of a predicament. But more often than not, it is only used to embarrass others and bring negative attention to the situation. Many agree that public humiliation is a superb form of punish-
Too many people behave recklessly because they know they will get away with it. They know
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Established 1910.
RIALTO RECORD
Denise Berver Published weekly on Thursday.
El Chicano
Established 1969.
Published weekly on Thursday. Adjudicated as a newspaper of general circulation by the Superior Court of San Bernardino County, State of California, case #154019 and therefore qualified to publish legal notices.
Inland Empire Weekly Established 2005.
Published weekly on Thursday. Adjudicated as a newspaper of gen- As a community newspaper of Fictitious Business Name Danielle Castaneda eral circulation by the Superior Court general circulation. & Accounting of San Bernardino County, State of Graphic Artist/Web Mgr. Michael Segura CI RCULAT IO N California, case #26583 and thereVERIFICATION BDM E Circulation nterprises fore qualified to publish legal notices. OF CALIFOR-
ment, but a distressing experience won’t change their behavior.
Certainly, retaliation seems satisfying, but it’s not the best way to solve a problem. Public shaming should only be used to bring justice to an event, not to ridicule someone. If that is the goal, public shaming turns more into a form of bullying.
To put a permanent end to the situation, one should not make it worse by embarrassing the person but do something about it to make sure it does not occur again.
Alejandra Guzman, Montclair
Call out misbehavior
Deadline is Tuesdays at noon. Readers may also submit their perspectives online at iecn1@mac.com • For advertising inquiries email sales@iecn.com Colton Courier
We wrote about South Colton because it was our home. Our publications were our way of thanking It might be interesting for you to our families and the South Colton know that all of the materials that community for opening our eyes we collected in putting our ”Rec- to the uniqueness of South Colton. ollections and Reflections...” (two Respectfully, boxes containing our original writJoe Lucero ten materials, personal photoRudy Oliva maps, newspaper graphs, Frank Sanchez clippings and other miscellaneous Rodolfo (Rudy) Serrano materials) were donated to CSU Bobby Vasquez San Bernardino, Pfau Library Special Collections, on the comple-
of social media seeks to destroy a Another quote to consider is person, which is different than from John 8:7, “Let him who is condemning behavior. There is no without sin among you be the first recovery from the former, no safe to throw a stone at her.” place to be accountable, apologize We’re a nation of small-minded or ask for forgiveness. Lynn Wood, people. The shame-based attitude Long Beach
(909) 381-9898 • FAX 384-0406
Established 1876.
A SAD day for us that spent so much time and effort in collecting these materials only to have them disappear.
Eleanor Roosevelt said: “Great minds discuss ideas; average minds discuss events; and small minds discuss people.”
Mailing Address: P.O. Box 110, Colton, CA 92324 • Office Location: 1809 Commercenter West, San Bernardino, CA Letters are printed in the order they are 92408 received and are subject to editing for clarity.
Gloria Macías Harrison Bill Harrison Co-Publisher General Manager Diana Harrison Martinez Managing Editor Diana Harrison Martinez Community News Editor Yazmin Alvarez Community News Editor Anthony Victoria Advertising/Classified Sales Bruce Martinez
tion of our third volume. Only recently did we find out that all of these materials were missing from the Pfau Library Special Collections. They are no where to be found!?
Social media should not be used to destroy someone
IECNInland Empire Community Newspapers
Publisher
While the addition of South Colton oral history would certainly add another dimension to our four volumes on the history of South Colton, it would be wise if Dr. Rivera and the other members of his group would use caution in the conduct of their research. Simply having access to high-tech equipment to record volunteering subjects on the CSUSB campus raises some serious research questions.
Inland Empire Community Newspapers Colton Courier • RIALTO RECORD El Chicano • Inland Empire Weekly
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they’re anonymous. If you do something horrendously wrong, that behavior should be called to task. Shaming is sometimes the only effective consequence for certain situations.
Example: If someone approaches you or you see someone doing something illegal or dangerous, take pictures, call the police and
post the pictures so others are aware and can avoid that person or situation. If perpetrators understand pictures will be taken and the incident reported, hopefully that behavior can be curbed. Karen I. Allard-Kinoshita, Rancho Cucamonga
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