WELCOMING NEW STAFF

DANIELLE DAVIES HEAD OF COMPLIANCE -

“Hi Everyone, I joined ICTS in a new position as ‘Head of Compliance – Airports’ in January 2023. I’ve worked in aviation over the last 9 years, starting as a Security Officer and moving through different operational roles before specialising in aviation security compliance. All my experience is from LHR so it’s great getting to see and understand how different stations operate.

My partner and I have a Chow Chow which gives us a reason to explore new areas for walking. I’m also a huge football fan for both the mens and womens games. I find the way teams are coached and supported really interesting as I think this can be transferable in the workplace.”

CHANDA VIETTE HR OFFICER (CORPORATE)

“Hello! I joined ICTS as the HR Officer for Corporate sites, on 1 March 2023. I have over 8 years’ experience in HR, gained from both private and public sector organisations.

With CIPD Level 7 and a Masters’ degree in HR Management, I am passionate about providing an excellent service to people in organisations. Supporting managers and leaders in people operations is a true passion of mine, and I really enjoy gaining insights about the organisation from its people at all levels. Prior to working in HR, I worked with children and young people in Kensington & Chelsea, which formed the foundations of my passion for learning and development. I’m excited to be working with this amazing HR team.”

VALERIE O’DONNELL – HR SUPPORT OFFICER (SCOTLAND & IRELAND).

“Hi, I am Valerie O’Donnell and I joined ICTS in January 2023 as the HR Officer for Scotland and Ireland.

I worked previously with Scotbeef Ltd and Dawnfresh Ltd both as HR Advisor. Whilst working there I also worked evenings in the Passport Office as a Case Officer which I did for 8 years leaving in January of 2023 after 20 years with the Civil Service.

I worked in numerous HR and Management roles within the MOD, MOJ, Courts and Tribunals and the Home Office, including overseas in Germany for 5 years.

I like to spend my evenings with friends, going out for dinner and drinks and I love to read and travel.”

Farewells

PAUL CANAL BUSINESS DEVELOPMENT MANAGER

LAURA MCCALL - DIVISIONAL DIRECTOR OF CORPORATE SECURITY

FERGUS WOODS CONTRACT MANAGER AT THE IAA.

SABRINA CHOUDHURY HR BUSINESS PARTNER

Happy Retirement

DINESH SHAH BUSINESS CONTROLLER

“On 15December a large group of us went out to celebrate Dinesh’s retirement. We had a lovely lunch at the Chambeli Restaurant in London.

Those of us who have worked with Dinesh for many years, will miss him. We would like to thank him for the support through the years and wish him a Happy Retirement.” - June Wicks, Credit Control.

Managerial Moves

Employee Long Service Awards

Thank you to the following members of staff for their commitment and loyalty to the organization:

Parmjit Matharu (London Heathrow Airport)

William Denoronha (London Gatwick Airport)

I emigrated from Kenya and joined a US army base in Germany for 13 years before coming to the UK and joining ICTS at London Gatwick Airport in 2003. started my career with an american carrier before joining HBS as an x-ray operative. I have also worked on documentation checking.

I have met some amazing people during my time with ICTS and I am happy to be a part of the ICTS family.”

“Since I have been in ICTS, I have always been a very motivated and driven individual with a passion for Customer Service. I remember when my journey began, I was totally fascinated to be working for such an established team and organisation. Having worked with ICTS since 2008 I am always delighted to say that ICTS is professional in security, also recognised throughout Europe as the provider of innovative security and is very customer service fo-

Parker (Manchester Airport)

Geoff started in 2002 and has seen 5 Station Managers come and go.

He thoroughly enjoys the work particularly the variety and comments that every day is different.

Whilst he has worked every airside position we operate, his speciality was always Catering where he built up an excellent knowledge of all the airline and regulator requirements and was considered an ‘expert’ in this

Still enjoys the job and will continue working for a few more years. Socially, he helps out at an old persons home and regularly visits his son in Thailand.

During my journey with ICTS as a Security Officer, I was given the opportunity to enhance my skills, the relevant training as a profiler having to assist American Airlines and later during a transition period, I decided to move on to Delta Airlines participating in APM profiling.

It has been incredible to see our company ICTS grow and evolve. They have expanded in so many waysevolving with the times and offering great opportunities for new talent. It's been a wild and exciting ridenever a dull moment for me.

To the ICTS team at Heathrow and all my colleagues "you are a family to me". We spend a lot of time with each other, we work hard and are compensated well, enjoy the time spent together and are very proud of our company. The Department Heads care about us and our wellbeing. Thank you for being such a great company to be a part of.”

Many congratulations also to Yogesh Pillay (London Heathrow Airport) who marks 20 years’ service with us.

Audrey

Westbury (Manchester Airport)

I joined ICTS in January 2008, having spent most of my adult life in the retail sector, which included owning my own Café/ sandwich shop. I felt I needed a change, so I sold the business and was looking around for something different.

I tried working in Boots at Manchester Airport, but it wasn’t for me. I felt I needed a complete change. I saw ICTS staff doing their jobs, and decided to apply.

I was so pleased when my application was accepted and I started work with the company.

I have worked on most contracts at Manchester, including profiling on Canadian and US flights, integrated check-in, Singapore, Virgin, Delta, Aer Lingus, Catering, Ryanair, EasyJet, and executive business clients, and in the main I have enjoyed every minute.

Over the years, I have seen many changes in aviation security, including changes in profiling, such as the introduction of BDO’s. Lots of airlines have come and gone, particularly since Covid-19, but as a team we have just met all challenges, which makes it all worthwhile.

Working for ICTS is great because age doesn’t matter, and I feel respected for my experience. Our workforce at MAN is younger now than it once was, which is great for the company and for me!

I have made many friends over the years, some of whom have left ICTS, but who I still meet with socially for meals. That’s just one of the great things about working at MAN.

I look forward to many more years working for ICTS.”

Michael Walcott (London Heathrow Airport Cargo)

“

I am happy to celebrate my 15th Anniversary of working with ICTS. It has been an eventful journey where I have learnt and contributed in equal measures. My personal experience is that the staff at all levels at ICTS Cargo have always been helpful and supportive towards me. ICTS Cargo has a good working environment and I am glad I have been here for such a long time. Thank you to my co-workers and Management team.”

Many congratulations also to Kulvinder Badhan (London Heathrow Airport) and Hinaben Patel (London Heathrow Airport) who mark 15 years’ service with us.

MEET OUR DIVISIONAL DIRECTOR OF ASM (THE SECURITY TECHNOLOGY SUBSIDIARY OF ICTS UK & IRELAND)

YEARS’ SERVICE

No-one this quarter!

Paul Aisbitt (Financial Institution), James Barnes (Financial Institution), Man Khanal (Financial Institution) Diane Morgan (Financial Institution), David Tridgell (Financial Institution), Michael Watt (Financial Institution), Michael O'Shaughnessy (Financial Institution), Ian Brown (Financial Institution), Robert Young (ASM), Jody Slater (Financial Institution), Rachel Greenway (Bristol Airport), Seema Singh (London Heathrow Airport), Verinder Virk (London Heathrow Airport), Habiba Hujale (London Heathrow Airport), Tareq Mahmoud (London Heathrow Airport), Richard Pennock (Bristol Airport), Monika Marczyk (Bristol Airport), Edmonds Victor (Cisco), Robbie Clarkson (Edinburgh Airport), Richard Hymns (Canine Security), John Graham (Canine Security), Kamal Osman (London Heathrow Airport), Abeda Parveen (London Heathrow Airport), Meena Ravrani (London Heathrow Airport), Tiffany Wallace (London Heathrow Airport), Najim Rguyeg (London Heathrow Airport), Ashok Rai (London Heathrow Airport), Sean Brennan (Manchester Airport), Lydia Tolley (Bristol Airport), Christopher Cooper (Edinburgh Airport), Warren McCourt (Epsom & St. Helier NHS Trust), Kamal Bhamra (London Heathrow Airport), Aie Aoudi (London Heathrow Airport), Charanjit Nagpal (London Heathrow Airport).

When did you join ICTS? January 2021, still amidst the chaos of lockdowns.

What do you enjoy most of your job? The diversity, no one day is ever the same.

What key attributes make someone successful in your role? A calm and pragmatic approach is certainly key and continual review is imperative in this industry, it is extremely fast-paced and changes very quickly. The ability to adapt and communicate well with the team and show leadership is also important. What is your favourite pastime? I have always had a passion for motorcycling and racing. I have competed in various championships up and down the UK as well as different disciplines including motocross, trials, and superbikes.

What has been your greatest achievement? I am a very proud father of two children, and they are certainly my biggest achievements. However, from a career perspective becoming the youngest General Manager in Chubb Fire & Security at 29 after starting as an apprentice engineer was something I am very proud of.

If you weren’t a Security Technology specialist, what type of career would you choose? I think I am too old now for a professional racing career (not sure I ever had the ability either), but would love to work within this area somewhere, perhaps run a shop or retrain as a mechanic.

Words Of Recognition

CONGRATULATIONS TO THE EMPLOYEES WHO HAVE RECENTLY BEEN RECOGNISED AS PART OF OUR CUSTOMER SERVICE STAR SCHEME:

Employee Location

DAVID MCCOSKRIE GLASGOW AIRPORT

ARBEN MANJANI LUXURY GOODS

CLAYTON FRASER LUXURY GOODS

JOHN DYNES GLASGOW AIRPORT

JANE SHEPHERD GLASGOW AIRPORT

The Employee Of The Quarter Scheme

As of January this year, the Employee of the Month reward programme has changed to Employee of the Quarter.

We will allow a maximum of 3 winners from our Aviation Division and 3 winners from the Corporate Division, with no minimum number of winners being required.

Each winner will receive a sum of £/€500 as before. Should we not have a total of 6 winners in a quarter, the excess funding will be placed in a pot and will be allocated to the Employee of the Year’s charity of choice. We will continue to run the Employee of the Year reward programme and there will be no changes to this.

Please note that nominations for Employee of the Quarter should only be in respect of employees who have gone above and beyond their daily duties. We are looking for employees who have done something exceptional that is worthy of recognition. Nominations should also be limited to those staff below the level of Site/Station Manager.

Nominations are to be sent via email to: eom.nominations@icts.co.uk together with any supporting documents. Please note that the deadline for submissions for each quarter is as follows:

31 March Quarter 1

30 June Quarter 2

30 September Quarter 3

31 December Quarter 4

The Customer Service Star scheme runs alongside our Employee(s) of the Month/Year scheme. The scheme has been established to recognise those employees who deliver excellent customer service to such a level that a client or a member of the public takes the trouble to write/post a commendation about the service delivered. This scheme goes a small way to say thank you and recognises all those very important customer service interventions by many of our employees.

Employees are asked to email a copy of the feedback to our HR Team hr@icts.co.uk.