EMPLOYEE OF THE YEAR AWARD

from ICTS UK & Ireland Newsletter March 2023

AVIATION SECURITY

2022: GERARD O’REILLY

Many congratulations to Gerard (Gerry) who has been crowned our Employee of the Year of 2022!

Gerry’s swift actions prevented significant damage to an aircraft engine at Dublin Airport. Strong winds had blown a baggage cart towards the engine of an aircraft. Gerard raised the alarm and ran to intercept it, managing to reduce its speed. As a result of Gerry’s efforts, the engine only suffered minor damage and the aircraft was able to depart safely.

Gerry is a Security Agent who joined our team at Dublin Airport in May 2016. Prior to working for ICTS Gerry was involved in aircraft engine maintenance and testing. Gerry was one of our Employees of the Quarter 2 in 2022.

£/€5000 (gross) bonus and a lapel pin.

GERARD -

“This is an honour as I was not expecting it. What I did came natural as I always looked around to pay attention to what was happening around me, both for my own safety and for the safety of others. The ramp can be a dangerous place and we have to look out for each other. I am very pleased to accept this award both for myself and for ICTS Ireland.”

VIRIDIAN WINS AWARD AT DATA CENTRE WORLD LONDON 2023!

It was an action-packed and extremely successful two days at Data Centre World London 2023 (8 and 9 March) for our Data Centre Security Teams from across the ICTS Europe Group. The conference was a valuable opportunity to meet with the Data Centre community and to showcase ICTS’ capabilities and Viridian.

We were delighted that Viridian won the ‘Special Contribution to Improving Resilience through Innovation’ Award.

On day one of the conference, Peter McGowan’s (Divisional Director—Data Centres, ICTS UK & Ireland) presentation on ‘Regaining Sight of Security Threats’ attracted a full audience.

THE UK OUTSTANDING SECURITY PERFORMANCE AWARDS (OSPAS) 2023 FINALISTS

We were delighted to be finalists in the following two categories: Outstanding Contract Security Company; Outstanding Event Security Team. Our entry for the ‘Outstanding Event Security Team’ category was based upon the terrific work carried out by our Canine Security Team at the 2022 Commonwealth Games.

Ashley Fernandes, Executive Director - Corporate Security, ICTS UK & Ireland, commented, “We are extremely proud of our teams being nominated finalists in two categories at this year’s OSPAs. As well as Outstanding Contract Security Company, it is very rewarding to see our Canine Security Team being recognised for their work supporting West Midlands Police at the 2022 Commonwealth Games. Their focus and work ensuring that ICTS was the first private company in the UK to achieve the NCTAS-P standard ensures that we are leading the way in quality and expertise in the sector.”

The National Canine Training and Accreditation Scheme – Private Security Industry (NCTAS-P) is intended to provide the operators of sites procuring and using explosives detection dog (EDD) services with confidence in the quality of those services through accreditation of each EDD team (a specific dog and handler pairing). The NCTAS-P standard enabled our Event Security Team to work seamlessly in collaboration with the Police and Government Explosives Detection Dog teams.

The UK OSPAs gala dinner took place on Thursday 23 February in London.

ICTS UK is delighted to have recently become Corporate Partners of the Airport Operators Association (AOA).

The AOA, founded in 1934, includes nearly 50 airports and over 100 Associate Members, made up of companies representing numerous suppliers in the aviation industry.

The AOA works on behalf of its members, to influence governments and regulators at national and international level. Its mission is to secure policy outcomes that will deliver its vision for UK aviation, including security, safety and environmental sustainability issues.

Cont. on page 7.

“It was great to represent ICTS at the Airport Operators Association Conference 2023 - where the theme was ‘Airports for the Future’.

It was an informative event highlighting future challenges as industry recovers whilst trying to consider the environmental impact of their choices, with a honest Ministerial keynote address from Mick Harper MP – Secretary of State for Transport” said Danielle Davies (Head of Compliance - Airports).

"It was a fantastic opportunity to attend the AOA conference 2023 on behalf of ICTS. It was very interesting to learn about the impacts Covid had on other areas within our industry and the challenges we now face ahead to make our industry more sustainable and environmentally friendly" said Ceri Matthews (Head of Training).

ICTS PARTICIPATES IN THE SECURITY & POLICING HOME OFFICE EVENT

ICTS participated in the Security & Policing Home Office Event (14 - 16 March 2023) at Farnborough International Exhibition and Conference Centre.

Our ICTS Canine and ASM Teams had a stand from which they showcased our latest developments and how our security personnel, canine and technology services can make a difference to the provision of security.

Andy Dodds, Divisional Director – Canine Security Services, ICTS UK & Ireland said, “Our Detection Dog Teams, certified in accordance with the latest Home Office NCTAS-P standard, were in attendance demonstrating their skills.”

Promoting Icts With The City Security Magazine

We were pleased to contribute an advert of ICTS’ services in the Spring edition of the City Security magazine.

2022 Employee Engagement Survey Update

Thank you to everyone who participated in our 2022 Engagement Survey, your input is so important to help us make ICTS Limited a great place to work. You do have a voice, and of 3036 of you who were invited to complete the survey, 1181 of you responded.

In the meantime, why not go back to the results on your app, where you can access ‘Skills Coach’, courses available for everyone for continued development. The images below are some examples of what courses are on offer.

cation”, we hear you, and we will do better!

Watch this space, new initiatives that everyone can benefit from, that are planned throughout 2023. One of our first initiatives is that we will be rolling out an Onboarding survey for feedback from our new starters in the coming months. We are also proud to announce that we have newly qualified Operational Mental Health First Aiders, more details to follow…

ICTS CELEBRATES INTERNATIONAL WOMEN’S DAY (8 MARCH)

This day is recognised globally as a day to celebrate the achievements of women and to embrace equality. We celebrate the many women of ICTS UK & Ireland, and to mark this day, we have launched a new ‘giving back’ initiative for 2023.

Jayne Thorpe-Negbi, Executive Director – HR & Compliance, ICTS UK & Ireland said, “I’m delighted to announce that ICTS UK & Ireland will be supporting the Wonder Foundation. They work with many inspiring organisations around the world who are providing long-lasting education and training projects for women and girls.”

ICTS believes that all women and girls should have access to quality education so that they can thrive. Worldwide, an estimated 129 million girls are denied access to education, according to a recent UNESCO report.

Celebrating the women of ICTS UK & Ireland!

Thank you all who participated by sending in your photos to mark International Women’s Day!

Time To Talk

‘Time to Talk’ day is the nation’s biggest mental health conversation. Happening every year, it’s a day for friends, families, communities, and workplaces to come together to talk, listen and change lives. Talking about mental health isn’t aways easy, but a conversation has the power to change lives.

Business Assurance Department’s Safety Team: Hilary Curtis, Phil Linford and Olu OlojoKosoko attended our Time to Talk day on 2 February at our London Heathrow Airport contracts.

“We were escorted by the excellent Atta Bhatti (Duty Manager) and met several staff on the day: Operational staff including some of our Safety Champions, at the Virgin Atlantic check-in, a/c, ramp duty staff, and control room allocator personnel. In addition we met boarding - gate check staff for Delta. We also chatted to one of our agents who was there to board the Delta flight, on the jet bridge. We similarly managed a quick chat with the Delta crew who were very nice, and we explained the reason why we were wrote Phil Linford, Deputy

Health & Safety

Our New Mental Health First Aiders

Many congratulations to our newly qualified Mental Health First Aiders from across the business:

CHRIS LEAN (REGIONAL MANAGER DATA CENTRES)

“Mental Health is so important; and speaking as someone who has suffered previously, due to the pressures of modern life, I found the training a great opportunity to offer a listening and supportive ear to my colleagues. The stigmas of talking about our mental welfare are a thing of the past, and it’s good to talk!”

“Absolutely delighted to have the opportunity of becoming a Mental Health First Aider. I am looking forward to supporting my colleagues and other members of the public.”

The Mental Health First Aid training showed me a different perspective of mental health issues and how to best help these issues with the skills taught in the training. Mental Health First Aid training is a very useful skill to have, especially considering the stresses both inside and outside of work.”

“

I feel the mental health first aid training was very informative to me in my role as the Line Manager/ Supervisor for the team here in Shannon Airport. It gave me the tools to show support and speak to any of my team members who might need support and access different types of resources like first level support and early intervention that could possibly help them with any mental health issues that arise inside or outside of the workplace.”

“Completing the Mental Health First Aid course is so valuable and important within the workplace as it has provided me with the tools to be able to support employees with the aim of providing good mental health at work. Being equipped with valuable information from a course like this allows us as a company to spot signs and symptoms of some mental health issues while being able to provide non-judgemental support and guiding employees to find sources of support elsewhere should they need it. People should be able to have someone to listen to them when needed including in the workplace. I feel proud to work for a company which is recognising and encouraging positive mental health at work.”

Becoming a Mental Health First Aider has given me a more indepth insight into people’s individual needs with regards to their health. I have always been a support network to colleagues, but this training has allowed me to support them to another level and give me the confidence that I was supporting them initially. This has also given me support in my own needs and to teach

Being a MENTAL HEALTH FIRST AIDER means that the brilliant Agents at Gatwick can have the help they need. Making sure that everyone knows the importance of a healthy work/life balance to improve THEIR lives is vital, firstly to them and secondly to ICTS. Being there in someone’s time of need is an honour and a privilege.”

“

I found the course to be very interesting and yet surprising at how mental health can affect someone in different ways. I welcomed the tools that I could use to help someone and also having the conversations with some of the course participants who have experienced challenges and were able to convey how they dealt with them. Overall, a very thought provoking course.”