If You Cannot Hear Any Sound From Your HP computer & Laptop You can find HP Assistant tool in all types of HP laptop & desktop computers, which is an essential tool to update and diagnose technical issues. When you face a sound related issue in HP computers is most probably cause of driver malfunction, there are very rare chances of having a hardware fault.
First Step- Most HP laptop have sound controls on F keys in the keyboard so make sure that your HP sound button has not disabled the sound in the device. You can try to enable & disable that by pressing Fn + Sound key together.
Next step- Open HP Assistant application and look for
available software & driver updates. If you find any updates available, install and reboot the PC.
Source:- https://wallinside.com/post-64651468-hp-customer-support-for-hear-any-audio-sound-from-hp-laptop